LORENTZ CONNECTED Operating Manual and User Guide.

Transcription

1 LORENTZ CONNECTED Operating Manual and User Guide The Solar Water Pumping Company

2 2 Contents 1 Introduction Access and user rights General access to pump systems Access via partnernet Sites registration Access via username and password User level access rights Access for customers PumpScanner Pre-requisites and planning PumpScanner setup Smartphone requirements Download and install of the PumpScanner App Synchronize the clock on first start Updating the PumpScanner App Using PumpScanner Settings Pumps Communicators Sites Troubleshooting PumpScanner Bluetooth connection PS Communicator & pumpmanager PS Communicator pumpmanager

3 Introduction 3 1 Introduction LORENTZ CONNECTED products open up new opportunities to improve customer service and for new commercial models. Most LORENTZ solar water pumping systems are equipped with a DataModule. This is an integral data logger and remote control device for our range of solar water pumps. The DataModule, combined with the LORENTZ PumpScanner App for Android and LORENTZ pumpmanager open new opportunities in drinking water supply for people and livestock, irrigation and swimming pool applications. The PS DataModule collects performance data from the pump system and stores it for periodic collection. It uses Bluetooth to communicate with the LORENTZ PumpScanner App for Android and for remote monitoring with the LORENTZ PS Communicator and pumpmanager, allowing secure data collection without physical connections. LORENTZ PS2 and PSk2 systems with SmartSolution support have an embedded DataModule with advanced pump system control options. For PumpScanner options related to PS and the first generation PSk2 pumps please refer to the archived CONNECTED manual on LORENTZ partnernet. This manual refers to PS2 and PSk2 system with SmartSolution support.

4 4 Access and user rights 2 Access and user rights 2.1 General access to pump systems Access via username and password Lorentz PS2 and PSk2 SmartSolution systems can be accessed after registering the device on partnernet Sites or via user name and password Note: Registering the system on Sites is recommended. The installer remains in control of system access and can remove access rights of individual users if required. Site and system data on partnernet Sites can be used for record keeping, for creating references and for support tickets. A site record is also required for using the LORENTZ remote monitoring service Access via partnernet Sites registration Access to CONNECTED products is managed through Sites under the Support tab on partnernet. A pump system registered on Sites will allow related users to access it via PumpScanner. The remote monitoring service pumpmanager can be started on Sites for any system that is linked to a PS communicator. For PumpScanner, after registering the system on partner- NET Sites then the License list in PumpScanner settings must be updated. For pumpmanager, after registering the system and setting up the hardware pumpmanager credits must be obtained in partnernet and the service must be started within partnernet >> Support >> Sites >> System. PS2 and PSk2 pumps with SmartSolution support running a firmware version higher or equal to 1.41 (PS2) and 4.29 (PSk2) are equipped with a password based direct access feature. Unconfigured controllers with a firmware older than 1.41 (PS2) and 4.29 (PSk2) offer a firmware update option without prior registration of the device to enable the password based access feature. This feature can be disabled in the password menu of each pump system, refer to Pumps - Password settings menu on page 27. Controllers are delivered with three default username and password combinations that grant a specific user level access right, equal to the roles granted through registration on partnernet. An overview of userroles and default passwords can be found in LORENTZ partnernet on the PumpScanner page. For details concerning access levels refer to 2.2 User level access rights on page User level access rights The available setup and control options in PumpScanner and pumpmanager depend on individual user rights. Some functions are limited to technical users only. Refer to Table 1 User rights on page 5 for an overview. The setting can be changed by Business Managers in partnernet in Partner Program >> User Management by editing the individual user.

5 Access and user rights Access for customers Customers can gain access to pumps with PumpScanner through registration by the partner on partnernet (recommended) or by username / password. To give customers access to PumpScanner they can be registered on partnernet in Support >> Customers. For access to pumpmanager registration is mandatory. Create a new customer, then edit it to link it to a specific Site by using the assign to Site button and invite individual users to this customer using their address. An invitation will be sent granting login to customernet. The login credentials can also be used for access to pumpmanager. Edit the invited users in partnernet under Support >> Customer to change the rights setting from normal to technical user if required. At his own discretion the installing partner can pass either username / password combinations to the customer, granting the related level of access without registration on partnernet. Table 1: User rights Partner [Admin] Customer Normal Tech Normal [Guest] Tech [User] View LED status P P P P View data P P P P Change installation settings P P Change operational settings P P P Change feature settings P P P Upgrade firmware P P P

6 6 Access and user rights

7 PumpScanner 7 PumpScanner 3 PumpScanner The LORENTZ PumpScanner App for Android App connects to any LORENTZ controller equipped with a DataModule. It allows access to more detailed setup options, timers, advanced features and real time performance data. Quickly identify any pump performance issues Reduce fault fi nding time and cost Improve technician image very professional tools available on low cost Android smart phones Provide clear pump and water source performance information for customers Identify any pro-active service work that needs to be carried out ahead of potential failures PumpScanner can also be used to access a PS Communicator for detailed status information, changing settings and assisted troubleshooting. PumpScanner also has a barcode scanning feature that will allow fast and easy setup of Sites on partnernet. You can create a Site record on your smartphone by scanning the product barcodes and entering some simple additional installation information. This record can then be uploaded to partnernet where a site is automatically created. Sites are used to help you to secure data access, keep a record of installs, create references, raise technical support tickets and other time saving features.

8 8 PumpScanner 3.1 Pre-requisites and planning 3.2 PumpScanner setup To setup the features and functions of the PumpScanner App and the LORENTZ pump controller you should have the following: A PS Controller with either a PS DataModule installed (PS, PSk2) or with an embedded DataModule (any PS2, PSk2 with SmartSolution support) A registration of the pump system components on Sites in the LORENTZ partnernet An Android smartphone or tablet running Android 4.3 or above with Bluetooth A LORENTZ partnernet account to access your Pump- Scanner license ID An internet connection to download PumpScanner software and to update your PumpScanner license list Smartphone requirements To run the PumpScanner App use an Android Smartphone with operating software version not less than 4.3. You can check your actual Version by going to Settings > About phone > Software information > Android version The version number is shown below. The Smartphone has to be Bluetooth-compliant. (Most Android-Smartphones are Bluetooth-compliant.) Before going to the work site to configure the LORENTZ pump controller it is recommended to set up a Site on partnernet, access your PumpScanner license ID, download PumpScanner and update the license list in PumpScanner. The embedded DataModule in PS2 and PSk2 controllers with SmartSolution support can also be accessed via user name and password without prior registration. PumpScanner has a Site creation and upload feature, see Sites on page 31.

9 PumpScanner Download and install of the PumpScanner App Figure 1: Start installation Our Apps and the updates are not available through Google Play (Android Marketplace). You will find the latest version of PumpScanner on partnernet under the Support section. When you have downloaded the PumpScanner App, start the installation of the file. Look for the file in the taskbar or the download folder on your mobile phone. Figure 2: Allow unknown sources (1) Click on the file and start the installation (Figure 1: Start installation on page 9). Since the PumpScanner App cannot be downloaded from Google Play you must allow the installation of Apps from unknown sources ( Allow unknown sources (1) and Figure 3 Allow unknown sources (2) on page 9). Figure 3: Allow unknown sources (2)

10 10 PumpScanner Another way to download the PumpScanner App is by using a QR code scanner (see QR code scanning on page 10). Search in the Android Marketplace for such an application (for example Google goggles), if you do not already have such a scanner. Figure 4: QR code scanning After scanning the code, follow the link and the download will start immediately. Install the application as mentioned before. Follow the instructions given by the software. It needs a few seconds to install the application. When it fi nished you can open PumpScanner. Note: Upon first start of the app enter and save your personal PumpScanner license ID in Settings. Your PumpScanner ID is displayed on your PumpScanner download page on partnernet Synchronize the clock on first start Updating the PumpScanner App Note: It is important that the time and date on your Android device is correct. You will be given the option to synchronize this time with the LORENTZ pump controller. If you do not have correct and synchronized times then data may not be correctly downloaded. When an internet connection is available PumpScanner will check for new versions and prompt you to install the latest. The installation of the new software version will replace the old one. The previous user data will be saved.

11 PumpScanner Using PumpScanner PumpScanner has four main areas, as shown in Figure 5 PumpScanner start screen. Figure 5: PumpScanner start screen Pumps Scan for and access local pump controllers to configure the pump system or to view performance data. See Pumps on page 13 Communicators Scan for and access local PS Communicators to view network data or change network settings. See Communicators on page 29 Sites Automatically setup complete Sites on partnernet by using this integrated barcode scanner, entering the required installation parameters and directly uploading the data to your partnernet account. See Sites on page 31 Settings enter your personal PumpScanner license ID, update your license list and change general PumpScanner settings. See Settings on page 12

12 12 PumpScanner Settings To use PumpScanner with registration of systems on partnernet Sites you must enter your personal license ID. From the PumpScanner start page select settings, you can now enter the License ID. Your license ID can be found on LORENTZ partnernet in the Support section under Pump- Scanner. This is a unique license key for you, do not share it. After entering your license ID you need to update your license list. This will grant access to any pump registered within your company s partnernet Sites area. Note: Registering your pumps in partnernet Sites and updating your PumpScanner license list subsequently is required to access the pumps. Savings calculator the savings calculator options allow you to select a hypothetical alternative energy supply (grid / diesel generator), cost per delivered unit of fuel, currency and in case a generator is selected, average efficiency. This data is then used on your pump dashboard to calculate an estimate of money saved for the pumped amount of water in the selected timeframe. Note: Savings is an estimation of savings based on the power required to pump the same amount of water using an alternative energy source. It is not an exact calculation. To change the PumpScanner app from English to either French or Spanish, select your language from the dropdown menu. Figure 6: PumpScanner settings To display US units rather than metric units, check use US units. Show Demo Pumps provides you with two virtual pumps that you can use to demonstrate PumpScanner features to potential customers. Some features of PumpScanner are role based and for technical users only. This role must be set within User management in your partnernet account.

13 PumpScanner Pumps Note: This section refers to LORENTZ PS2 and PSk2 pumps with SmartSolution support only. Figure 7: Pump list When the pumps list is accessed, PumpScanner will search for pumps immediately. If Bluetooth is not activated you will be prompted to do so. This will take a few seconds. When the application finds a pump it will be shown on the list. Choose the pump you want to use (Figure 7 Pump list 2 on page 13). Pumps that are in range will have a bold Bluetooth symbol next to them. To delete a pump from the list, long-click on the pump name. PumpScanner can only pair with pumps which were registered on your Sites page within partnernet and after updating the license list in PumpScanner. All PS2 and PSk2 SmartSolution systems have an embedded DataModule and the DataModule license included. with pumps that support password based access (PS2 and PSk2 SmartSolution systems with a firmware higher or equal to 1.41 (PS2) and 4.29 (PSk2)). If you have any problems with the connection please see the trouble shooting section of this manual.

14 14 PumpScanner Pumps System Overview Tab a pump to access detailed settings and performance data for it. This is only possible while in Bluetooth range. Figure 8: Pump data and settings Once you are connected via Bluetooth to a LORENTZ controller you should first make sure that your pump profile is correct and saved (refer to Pumps - Installation Settings on page 15). Note: Your actual and historic data will not be correct if the controller is not configured correctly.

15 PumpScanner Pumps Installation Settings Please configure Controller, Pump Unit, Cable length and Cable size according to your installation. Figure 9: Installation settings Total dynamic head if not calculated or measured ( override TDH ) by using a pressure sensor, the correct TDH has to be configured to correctly calculate the flow rate of the pump system. Sun Sensor if a LORENTZ Sun Sensor is installed it can be configured to stop the pump system below a defined irradiation value. Please make sure to register the correct Sun Sensor serial no. for increased accuracy of the measurement. Water Meter a water meter can be installed for flow measurement. The amount of water per impulse from the water meter must be set up correctly, please refer to the datasheet of your water meter. Note: You will not be able to save settings unless you have a connection via Bluetooth to the controller.

16 16 PumpScanner Analog Inputs if any sensor is connected to the analog inputs (pressure / liquid level sensor) it must be activated in installations settings, then configured in feature settings (see Pumps - Feature Settings on page 18). Measuring range is the max. pressure in bar/psi or depth in m/ft according to the datasheet of the sensor. Figure 10: Installation settings 2 Override TDH This function is for use when a pressure sensor is installed at the well head. The override TDH option results in PumpScanner reporting the pressure measurement from the sensor rather than a calculated TDH. Water Level Display Offset This function allows offsetting the measured and stored reading from level sensors by a specific value. Battery Mode enables low voltage disconnects to prevent over discharging of batteries on a battery powered system. Tank full delay will force a 15 minute delay before restarting the pump after the tank full event has cleared. Forcing a delay can lower the number of repeated starts and stops and can extend the product life. Factory Reset reset all settings and data. This will cause loss of all historic data. Note: You will not be able to save settings unless you have a connection via Bluetooth to the controller.

17 PumpScanner Pumps Operational Settings Using the Timer function a pumping interval can be defined where the pump will repeatedly run for a set time, then pause for a set time. It can also be configured to always pump during a specific time each day. Figure 11: Operational settings Pump speed allows to define a maximum motor speed limit or to switch the pump off. When the pump has been switched off by PumpScanner it cannot be restarted unless this is done from PumpScanner (or pumpmanager). The hardware on/off switch is overridden by the software switch off. Power limit allows to define a maximum power limit for the pump which shall not be exceeded.

18 18 PumpScanner Pumps Feature Settings Note: This section contains descriptions of the software functions only. For typical pump setup combinations please refer to the application notes on the partnernet Knowledge Base. (3) Select the pump control feature. For detailed information please refer to Control pump by Pressure on page 19, Control pump by Level Sensor on page 18 and Control pump by Water Meter on page 21. Feature settings offer advanced automatic control functions: Pump Control with a LORENTZ pressure sensor, a LORENTZ liquid level sensor or a water meter installed and configured in installation settings ( Pumps - Installation Settings on page 15) advanced options for pump control are available. (1) Select the type of sensor to automatically control the pump. Only installed and configured sensors will be available. SmartPSU when running PSk2 systems with SmartSolution support SmartPSU configuration options become available. For detailed information please refer to SmartPSU configuration on page 22. Switch output / SmartStart ancillary output if a SmartStart is installed with the PSk2 system with SmartSolution support or for any PS2 controller, an output switch can be configured based on events. For details please refer to Output switch configuration on page 23. (2) Select which sensor to use for pump control. This is only relevant when two sensors of the same type are installed and configured. In this case the pump can also be controlled by the differential reading. Figure 12: Feature settings 2

19 PumpScanner 19 Control pump by Pressure with a LORENTZ pressure sensor installed and configured at either analog input then Control Pump by Pressure is available with two options: Pressure on/off switch the pump can be configured to stop and start above / below specific pressure readings from the sensor. Constant pressure the pump can be configured to constantly deliver a specific pressure if the pressure sensor is installed accordingly. The ramp speed controls how aggressive the pump system approaches the set value. If the set pressure value can not be reached the pump will continue to run at max. speed. Optionally for constant pressure a maximum and/or minimum pressure threshold can be defined. The pump will stop when the maximum pressure threshold was exceeded and/ or the minimum pressure threshold could not be reached for longer than the configured overshoot tolerance time. For both situations the pump system can be configured to either restart automatically after a set amount of time, or to shut down until it is manually restarted. Caution Setting a high ramp speed can lead to overshooting of the constant pressure function, temporarily delivering a higher pressure than set. Adjust with caution. LORENTZ cannot be held liable for damages to connected systems. Figure 13: Control pump by pressure

20 20 PumpScanner Control Pump by Level Sensor with a LORENTZ liquid level sensor installed and configured at either analog input then Control Pump by Level Sensor is available. Level on/off switch the pump can be configured to stop and start above / below specific level readings from the sensor. Figure 14: Control pump by level sensor

21 PumpScanner 21 Control Pump by Water Meter with a LORENTZ water meter installed and configured then Control Pump by Water Meter is available with three options: Daily amount the pump can be configured to stop after pumping a specific amount of water within 24 hours. The reset time can be changed to suit the application. Constant flow the pump can be configured to deliver water at a constant flow. The ramp speed controls how aggressive the pump system approaches the set value. If the set flow can not be reached the pump will continue to run at the maximum possible speed. Optionally for constant flow a maximum and/or minimum flow threshold can be defined. The pump will stop when the maximum flow threshold was exceeded and/or the minimum flow threshold could not be reached for longer than the configured overshoot tolerance time. For both situations the pump system can be configured to either restart automatically after a set amount of time, or to shut down until it is manually restarted. Caution Setting a high ramp speed can lead to overshooting of the constant flow function, temporarily delivering a higher flow than set. Adjust with caution. LORENTZ cannot be held liable for damages to connected systems. Figure 15: Control pump by water meter

22 22 PumpScanner SmartPSU configuration There are three main operational modes: Secondary setup options: PSU Permanently On The SmartPSUk2 will run 24 hours a day and blend in as much power from the secondary power source as is required to run the pump with the selected pump settings. PSU Timer The SmartPSUk2 will only run in the selected timeframe and blend in as much power from the secondary power source as is required to run the pump with the selected pump settings. If secondary power is supplied from a diesel generator the generator will automatically be switched off outside the set time period. PSU Power Blending The SmartPSUk2 will blend in power from a secondary power source only within configurable irradiation boundaries. PSU Speed Limit the pump can be configured to run at a maximum speed when blending in power from a secondary power source with a SmartPSUk2. Diesel generator when the secondary power is supplied by a diesel generator this option must be activated. A start delay for the generator can be set to prevent fast subsequent starts and stops of the generator. If the SmartPSUk2 is operating in PSU Timer mode, the generator will automatically be switched off outside the set time period. Figure 16: SmartPSU configuration

23 PumpScanner 23 Output switch configuration if a SmartStart is installed with the PSk2 system with SmartSolution support and for every PS2 system, an output switch can be configured based on events: Pump is running the switch output is activated (closed) when the pump is running. Pump is stopped by Sun Sensor the switch output is activated (closed) when the Sun Sensor function stopped the pump due to low irradiation. Well probe switch is triggered the switch output is activated (closed) when the well probe switch was triggered and stopped the pump. Remote switch is triggered the switch output is activated (closed) when the remote switch was triggered and stopped the pump. Figure 17: Output switch configuration

24 24 PumpScanner Pumps Actual data The Actual data shows the key running data of the pump system that is currently connected. Displayed are the input power, flow rate, motor speed, input voltage, total dynamic head, motor current, cable loss and controller temperature. Note that the Pump switched Off is a virtual LED indicating a software switch off, this is not replicated on the pump controller. Figure 18: Actual data Pumps Stored data Stored Data allows you to view data that has been recorded in the PS DataModule. You can choose between 4 modes: (1) Year (2) Month (3) Day (4) Hour You can switch between these modes by clicking on the buttons. In the first three modes you can read out the running time (in [h]) and the pumps output (in [m³]) per year, month or day. In mode four (Hour) you have buttons to switch between flow rate, motor speed, voltage and the current. Figure 19: Stored data

25 PumpScanner 25 You can navigate in the mode windows by sliding the date / time left or right. Figure 20: Navigating in data When you rotate your smartphone into landscape auto-rotate screen should be activated you can zoom in and out on the graph view. Use finger spread and pinch to zoom and navigate with finger swipe. Figure 21: Navigating in data II

26 26 PumpScanner Pumps Dashboard Pumps Dashboard configuration The Dashboard shows a customizable selection of actual and stored data for the pump system. Tap Config in the dashboard menu to open the dashboard configuration options. Three options are available System and Pump status LED the dashboard replicates the controller LEDs for system and pump. Operational status displays any settings that stop the system from pumping at maximum speed, e.g. a manually set motor speed limitation. System errors displays any current system errors detected by the controller. Actual data displays selected system parameters. Analog sensors are displayed in a graphic including any operational settings, if configured. Performance displays system performance over time (total flow, savings). To correctly display savings the savings calculator must be set up within the general PumpScanner settings menu. Note: Savings is an estimation of savings based on the power required to pump the same amount of water using an alternative energy source. It is not an exact all-purpose calculation. User default shows system and pump status; operational status; system errors; actual flow and - if connected - analog sensor data; system performance. Installer default shows system and pump status; operational status; system errors; actual flow, input power, input voltage, motor speed, input current, motor current and - if connected - analog sensor data. Custom dashboard allows to configure the dashboard to show any selected parameters, see Figure 23 Dashboard configuration on page 26. Figure 22: Dashboard Figure 23: Dashboard configuration

27 PumpScanner Pumps Password settings menu From the main pump menu the password access configuration menu can be accessed through the lock button at the bottom right of the screen, see Figure 24 Password access settings on page 27. Note: If password access is deactivated for an unregistered system, registration on partnernet Sites is required to regain access to the controller. The available options depend on the rights level of the connected user. Registered partners or users accessing the pump via Admin password can use the Allow password access toggle to deactivate the password access to the controller. The ability to change password for the three access types follows the general partner and user hierarchy, see Table 2 Password menu options on page 27. Note: Reactivating the password feature will reset any password to factory default. Table 2: Password menu options Ability to deactivate password Ability to change password for User type access to controller Admin User Guest Partner / Admin P P P P Customer technical user / User P P Customer normal user / Guest P Figure 24: Password access settings

28 28 PumpScanner Pumps Firmware Update Access to firmware updates is role-based and available for technical users only. The Firmware update option will check the version of the PS DataModule against the latest available. Figure 25: Firmware update You can only update firmware when you have a connection by Bluetooth to the controller. To upgrade the PS DataModule follow the onscreen instructions. You should only perform a firmware update when you are sure that the power to the pump controller will not be interrupted for 2 minutes.

29 PumpScanner Communicators Communicators System Overview A PS Communicator is required to use the remote online pump monitoring and management service pumpmanag- ER. If a PS Communicator is installed and powered it can be accessed using PumpScanner by selecting it from the Communicator List, see Figure 26 on page 29, to check network details, amend settings or to trigger a new pairing process with LORENTZ pump controllers. The system overview area shows an aggregated overview of the PS Communicators hardware status as well as of mobile network and local Bluetooth connectivity, see Figure 27 System overview on page 29. Within Details exact information about the current device status is available and a report file can be generated. This is required if network troubleshooting is necessary. Figure 26: List of PS Communicators Figure 27: PS Communicator system overview and detailed view

30 30 PumpScanner Communicators Settings The PS Communicator name and network selection mode can be changed. The standard setting for network operator selection is automatic. Only if LORENTZ supplies a specific mobile country code and mobile network code, select manual mode to enter the settings and tap save Communicators Operations Within the Operations menu immediate sampling, a rescan for pumps and the adjustment mode for external antennas can be triggered. Enter adjustment mode When using an external antenna the adjustment mode can be used to align the antenna for best network signal. Immediate sampling will force an instant transfer of data from all paired pumps to the PS Communicator. Rescan now drops all existing Bluetooth pairings and rescans for pumps. If a new pump is installed after the PS Communicator was activated, a rescan for pumps must be triggered Communicators Firmware update For technical users only - follow on-screen instructions. CAUTION Do not run a firmware update unless declared necessary by LORENTZ. Do not interrupt the Bluetooth connection during the update. A failed firmware update can damage the PS Communicator. Figure 28: PS Com. settings Figure 29: Operations and antenna adjustment

31 PumpScanner Sites LORENTZ pump systems must be registered on partnernet Sites to gain access to the pump with PumpScanner or to use the remote monitoring and management software pumpmanager. Sites also optimizes your link to LOR- ENTZ as it works as a database of pump installations which can be automatically referred to if necessary, e.g. to raise a technical ticket (see Figure 30 partnernet Sites area on page 31). The Sites function in PumpScanner makes the process of registering a pump system on partnernet Sites even easier: With an integrated barcode reader you can scan the barcodes on LORENTZ product boxes, enter the necessary installation details, take photos of the installation and then upload the set of data to partnernet. A new entry in your partnernet Sites list will be automatically created. Upon updating your PumpScanner license list (see Settings on page 12) you will gain access to the pump system you uploaded to partnernet. Figure 30: partnernet Sites area

32 32 PumpScanner Creating a Sites record from PumpScanner: (1) Open the Sites function. (2) Select New Site. (3) Select the system type to set up. (4) Enter the installation details. The parameters to enter differ based on the pump type you are setting up. All parameter inputs are mandatory to make full use of the Sites features. Figure 31: Site setup process

33 PumpScanner 33 Figure 32: Parameter input for Sites Enter a name for your Site, select the date and enter a location. Activate GPS to pinpoint your location. Scan or enter the component serial numbers. Tap each list to expand the menu, select/enter the installation parameters and optionally attach photos of the installation or technical details. Save your site after entering all parameters. The file is now saved locally on your smartphone.

34 34 PumpScanner Uploading the Site to partnernet (1) From the list of stored Sites, tap the browse button labelled with three dots to the right of your stored Site. (2) Select Upload to Server. The Site will remain stored on your system until you upload it. Any data that was collected at the installation site with PumpScanner can be held within the application until you are ready to send it. PumpScanner will hold up to 5 sets of site data. You can send the data when you have a mobile internet or a WiFi connection. If you are including multiple pictures or do not have a good mobile internet connection on site please use WiFi. To access a pump via PumpScanner the upload of the site data should be done and then subsequently the PumpScanner license list should be updated. Figure 33: Sites upload

35 PumpScanner Troubleshooting PumpScanner Bluetooth connection Be sure you have installed the latest version of the Pump- Scanner App. If you have any problems check the following: When the LED is permanent on, the Bluetooth connection is set up. Is the smartphone compatible (see Smartphone requirements on page 8)? Did you register the pump system on Sites in partner- NET? Did you update the license list in PumpScanner? If synchronizing of Stored data does not finish then ensure PS DataModule and PumpScanner Versions are both the latest If PumpScanner cannot find the pump, deactivate and reactivate Bluetooth on your mobile phone If you are having problems check the following: Is the Controller powered Is the system registered on Sites and the PumpScanner license list updated? Are you within Bluetooth operating range?

36 36 PS Communicator & pumpmanager 4 PS Communicator & pumpmanager The LORENTZ PS Communicator and pumpmanager service combine to offer customers a cost effective full management and monitoring system for their LORENTZ pump estate. This is attractive to commercial farms, industrial processes, government or NGO monitoring and anywhere that water is critical to people, livestock or crops. You can login to pumpmanager at using your standard partnernet credentials and see the demo features today without any additional equipment or investment. The PS Communicator sends data from each pump across the cellular (mobile) data network to a secure central web server application called pumpmanager. The pumpmanager application can be accessed from any web connected device anywhere in the world making access to information and control of your solar pumps simple and convenient. As the connection is two ways the pumps can be programmed, speed controlled or switched off, providing full remote control. The pumpmanager application also monitors the status of your LORENTZ pump systems and will alert you if there are any unexpected events. Figure 34: pumpmanager view of installation site

37 PS Communicator & pumpmanager PS Communicator 4.2 pumpmanager The communicator is used to control and read the values and stored data of a pump system (equipped with a LORENTZ DataModule) via remote control comfortably from home, office or on the road. It is possible to handle several pump systems. For installation instructions for the PS Communicator please refer to the PS Communicator manual. To activate a system on pumpmanager, attain pumpmanager credits in partnernet/support, then navigate to the System view within partnernet/sites and click start service (see Figure 35 System view in partnernet Sites with pumpmanager control bar on page 37). Follow onscreen instructions. For detailed instructions please refer to the partnernet Knowledge base. Figure 35: System view in partnernet Sites with pumpmanager control bar