Supplier Portal Guide: Technical Troubleshooting

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Percival Wells
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1 Supplier Portal Guide: Technical Troubleshooting Version 2.0 Date: February 7, 2011

Table of Contents Detecting a Technical Issu e... 2 Internet Browser Settings... 3 Supported Web-Browsers and Operating S ystems... 4 Allow Pop-Ups for the MJN Supplier Portal.

2 Table of Contents Detecting a Technical Issu e... 2 Internet Browser Settings... 3 Supported Web-Browsers and Operating S ystems... 4 Allow Pop-Ups for the MJN Supplier Portal... 5 Accept Security Warning Pop-up Messages... 5 Corporate Firewall/Network Sett ings... 5 Internal Security Network Rules... 6 Detecting a Technical Issue After receiving your login credentials and accessing the MJN supplier portal for the first time, a successful login will bring you to the Start Page as shown in the screenshot below. If you are able to see all content on each tab upon logging in, there is no need to browse through this document. However, if upon logging in to the MJN Supplier Portal you are presented with a screen such as below, it may be possible that you are encountering a technical error. Page 2 of 6

Other technical errors that you may encounter include the following: Page cannot be displayed Internal server error Access denied Cannot connect to port Inability to download and save a purchase

3 Other technical errors that you may encounter include the following: Page cannot be displayed Internal server error Access denied Cannot connect to port Inability to download and save a purchase order Internet Browser Settings Users can perform this check on their Desktop/Laptop In most cases certain Internet Browser Settings may prohibit your company from properly accessing the entire content on the Mead Johnson Supplier Portal. To troubleshoot this error, please go to your Internet Browser Settings and ensure that they mimic the example below. If you are using an Internet Explorer, the Internet Options under the Tools Menu If you are using a Mozilla Firefox, go to Tools Menu then select Options Page 3 of 6

Note: The partial list of Internet Options > Advanced Settings as displayed above are deemed most critical for your review and update if required.

4 Note: The partial list of Internet Options > Advanced Settings as displayed above are deemed most critical for your review and update if required. Supported Web-Browsers and Operating Systems Below is a list of Web-Browsers (and version) and Operating Systems that are supported by the Mead Johnson Supplier Portal. Web-Browser (Version) Operating System LINUX REDHAT EL3/IA32 32BIT LINUX REDHAT EL4/IA32 32BIT MAC OS X 10.2 MAC OS X 10.3 MAC OS X 10.4 (TIGER) SUSE LINUX 10.1 SUSE PROFESSIONAL 9.3 SUSE SLED 10 WIN 2000 PROF. WIN VISTA 32-BIT WIN XP 2002 HOME 32-BIT WIN XP 2002 PROF. 32-BIT WINDOWS SERVER 2000/IA32 32BIT INTERNET EXPLORER 6.0 WIN 2000 PROF. INTERNET EXPLORER 6.0 WIN XP 2002 HOME 32-BIT INTERNET EXPLORER 6.0 WIN XP 2002 PROF. 32-BIT INTERNET EXPLORER 6.0 WINDOWS SERVER 2000/IA32 32BIT INTERNET EXPLORER 7.0 WIN VISTA 32-BIT Page 4 of 6

5 INTERNET EXPLORER 7.0 INTERNET EXPLORER 7.0 WIN XP 2002 HOME 32-BIT WIN XP 2002 PROF. 32-BIT Note: In addition to the list above, the MJN Supplier Portal should also be accessible using the latest versions of Microsoft Internet Explorer Version 8 and the Firefox Version 3.2. Allow Pop-Ups for the MJN Supplier Portal Users can perform this check on their Desktop/Laptop Since there are some messages and dialog boxes within the MJN Supplier Portal (such as the Log off dialog box as an example), the settings on the browser should allow Pop-Up messages for this site. Accept Security Warning Pop-up Messages Users can perform this check on their Desktop/Laptop Depending on the browser being used, if there are any pop-up messages like the one below from Internet Explorer 6, please click on yes to proceed. Corporate Firewall/Network Settings In addition setting your Internet Brower Settings and allowing Pop-Up messages, you may also experience issues accessing the Supplier Portal or certain functionality within the Portal due to your Firewall Settings within your corporate network. In this case you will need to work with the Technical Support within your company to troubleshoot and resolve the issue. Steps are listed below to assist in this process. Step 1. Configure a statement in firewall: Permit Tcp host host eq ( being mepxp1as03.net.mjn.com) Page 5 of 6

6 This then would allow the user to login and access menus in the left and top panel but not the center menu. Step 2. Change browsers from Internet Explorer to Firefox. Ping msrmp1as02.net.mjn.com to get a response from Step 3. Try to add: Permit tcp host host eq 8000 If this statement is unsuccessful take out and add: Permit ip host host Internal Security Network Rules In certain cases, your company s internal security network rules may also prevent you from effectively accessing the Mead Johnson Supplier Portal. If you continue to have technical problems regarding this issue, please contact your company s Technical Support team. END-OF-DOCUMENT Page 6 of 6

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