YOUR IGEL EVALUATION UNIT. About IGEL Technology Evaluation Procedure Quick Setup Guide Universal Management Suite Disposal of Old Equipment Warranty

Transcription

1 YOUR IGEL EVALUATION UNIT About IGEL Technology Evaluation Procedure Quick Setup Guide Universal Management Suite Disposal of Old Equipment Warranty

2 Welcome to the Wide World of IGEL! 2 About IGEL Technology IGEL Technology is one of the world s major manufacturers of thin and zero client hardware and software and is the market leader in Germany. IGEL develops, makes and sells Linux-based and Microsoft Windows-based terminals in various designs, including conventional desktop thin clients and devices integrated into LCD monitors. As far as software is concerned, IGEL offers various packages including the Universal Desktop Converter (UDC). The UDC software equips older PCs as well as thin clients and nettops from selected third party companies with the latest IGEL Universal Desktop firmware. A typical feature of IGEL is the universal access to centralized IT infrastructures. This Universal Desktop strategy allows IGEL customers great flexibility when selecting a server-based solution. To implement this, IGEL has integrated a broad range of software clients, tools and protocols in its powerful firmware solution. In addition to permitting conventional forms of access to Server Based Computing in Windows, Citrix and Linux, these services also allow direct access to virtual desktops (VMware, Citrix, Microsoft, RedHat etc.), legacy host, SAP, Java and Web-based applications as well as VoIP. For the greatest possible security, all IGEL devices also support VPN and smartcard use and include many additional security features. All Universal Desktop models can be centrally administered in a convenient, standardized and economical manner using the IGEL Universal Management Suite (UMS), an item of software for remote management which comes as standard with each unit. Furthermore, IGEL s collaborations with experienced, capable partners and IT-sector specialists allow it to supply fast and flexible customized solutions right on location whenever necessary. Our success is based on the following four core competencies: Thin and zero clients Our broad, multi-platform product range and innovative, feature-rich firmware can be readily integrated into existing IT topologies, enabling sustained, long-term optimization of productivity and efficiency in enterprise-wide IT infrastructures. Development IGEL offers outstanding expertise when it comes to thin and zero clients, management and thin client software. This along with our excellent hardware allows us to create customized solutions that meet our customers exact needs. Services Our extensive international support network guarantees quick response to your questions and issues to ensure business continuity. Solutions IGEL thin and zero clients have a proven track record globally with customized solutions in all industry sectors.

3 Your free evaluation unit: IGEL meets your requirements! 3 We appreciate your interest in our company and our products. We are sending you products for testing. The duration of your test period is on the attached order confirmation / delivery certificate. You will be receiving an invoice that we will credit back to you once the products have been returned. Shipping charges are non-refundable. For processing purposes the goods must be: 1. sent back to us by the date mentioned on the order confirmation/delivery certificate, 2. received in a faultless external condition, 3. received in faultless working order, 4. received in original packaging undamaged, unglued and without writing, 5. returned with complete accessories. Failure to comply to the above conditions might result in charges for: technical services that we must provide, in order to return the goods to their original condition, acquiring goods to replace any missing accessories, or missing parts. Please prepay return shipping expenses as IGEL Technology does not accept collect shipments! Before you return your evaluation units please request a return number at You will receive confirmation after completing the form and within 24 hours an with your Evaluation return number. Please print this number clearly visible on your package. Important note regarding your own data: Before returning the unit, please delete any of your own data from the system. To do this, you should delete data on customer partitions rather than simply resetting the configuration or importing a new snapshot (WES 2009/7). RETURN ADDRESSES: United Kingdom IGEL Technology Ltd c/o Overseas Courier Service Ltd. Global House Poyle Road Colebrook Berkshire SL3 OAY United Kingdom United States IGEL Technology America, LLC 2106 Florence Avenue Cincinnati OH USA GERMANY (Hq) IGEL Technology GmbH Hanna-Kunath-Str. 31 D Bremen Germany

4 Quick Setup Guide 4 Thin Clients Quick Installation BEFORE YOU BEGIN Before connecting your IGEL terminal, please check whether the following peripheral devices and services are actually available: 1x VESA standard monitor with DVI- VGA- or DisplayPort connection (please read the notes Remarks on monitors ) 1x keyboard, PS/2 1x mouse (USB) 1x 10/100/1000 Ethernet network connection (UTP = Unshielded Twisted Pair) 1x network (LAN) 1x network socket 1x power strip with voltage overload protection (not required but recommended) INSTRUCTION MANUALS AND HANDBOOKS This quick setup guide will introduce you to the numerous functions of IGEL thin clients and help you to quickly complete the installation. For more detailed information, download the appropriate IGEL User Guide from: REMARKS ON KEYBOARDS AND MOUSES Your IGEL terminal is equipped to connect a keyboard (PS/2) and a mouse (USB). REMARKS ON MONITORS You have the following connection options: VGA: IZ2/UD2, IZ3/UD3, UD5, UD6 (free DVI to VGA adapter available) DVI: IZ2/UD2, IZ3/UD3, UD5, UD6 for the UD9 and UD10: please order the DP-DVI-Adapter DP: UD5, UD6, UD10 REMARKS ON THE ETHERNET NETWORK Your IGEL terminal comes equipped with a 10/100/1000 UTP autosensing port for ethernet network connections (model-specific). If needed, you can set the transfer rate in the expanded network setup of your IGEL terminal to 10, 100 or 1000 Mb/s. REMARKS ON THE POWER SUPPLY Your IGEL terminal is equipped with an auto switching power supply that detects the incoming line voltage therefore it can be operated on all power sources with voltages of 100V to 250V and frequencies of 50Hz to 60Hz. It is highly recommended that you connect your IGEL terminal to a power strip with voltage overload protection! REMARKS ON THE DHCP Your IGEL terminal is configured as a standard setting for the use of the Dynamic Host Configuration Protocol. This also requires that your network has a DHCP server. The DHCP Service will then configure all network addresses required by your IGEL terminal. If the DHCP is not used, then you will have to ask your network administrator for some information: local IP address of the terminal to be set up, such as , local subnetwork mask, such as local name server address, such as (optional) local gateway address, such as (optional)

5 Quick Setup Guide Linux STEP 1: UNPACK THE TERMINALS Your terminal is delivered in reusable packaging. If you own numerous IGEL terminals or have a demo product we recommend that you retain the packaging, with regard to any possible returns to your suppliers or for the purpose of an exchange under warranty. When unpacking, please keep in mind that staples or other sharp objects may cause injury. Check the packing list to make sure that you have all necessary components. 5 STEP 2: MAKING CONNECTIONS PLEASE NOTE! Connection cables of computer components and peripheral units not equipped with a USB interface, must not be connected while the units are under power. Hot plugging to non- USB units can lead to serious damage to your equipment! Connect the UTP ethernet network cable to the ethernet jack of your terminal. Do not connect any other type of cable (such as a telephone cable) to this jack, as this could cause serious damage. Proceed carefully when connecting the monitor cable to the video output jack to avoid bending contact pins. The use of screws to secure the video plug to the terminal is recommended. First connect the power cable to the terminal and then to a multiple socket with overload protection. STEP 3: START UP TERMINAL If your network is confi gured for the use of the DHCP, then no changes are required. The boot procedure will last for only a few seconds and during this time the IGEL startup image is displayed along with a progress bar. During the course of the boot procedure, a series of services and settings is initiated, also including the network confi guration.

6 Quick Setup Guide Linux 6 STEP 4: SETTING OF SOME BASIC OPTIONS PLEASE NOTE! At this point we recommend to install the IGEL Universal Management Suite. You will fi nd it on our website ( Using the Universal Management Suite allows you to confi gure, manage and update an unlimited number of IGEL thin clients. If the default parameters satisfy your requirements, you can skip sections 4 to 9 and continue with STEP 10: OPEN SESSION. After the conclusion of the boot procedure, the usual desktop appears with the IGEL task bar. The standard screen resolution is set automatically. As a result, compatibility with virtually all monitors is ensured during the initial confi guration. On your desktop the Application Launcher must be started from the system tray or the IGEL menu. From this program, you can then start the IGEL Setup application. The IGEL setup application allows you to locally confi gure all terminal functionalities. Please pay particular attention to the sections System, User Interface and Network. STEP 5: LANGUAGE SETTINGS (USER INTERFACE > LANGUAGE) Select the language and keyboard layout you would like here. STEP 6: SETTING OF THE INPUT EQUIPMENT (USER INTERFACE > INPUT) The set up pages allow you to confi gure your keyboard and mouse. If you own a special keyboard or would like to set your mouse for left-hand use, then this is done here. STEP 7: SETTING OF THE DISPLAY PARAMETERS (USER INTERFACE > DISPLAY) Before selecting a higher resolution or refresh rate, make sure that this is also supported by your monitor. Select your screen resolution (Resolution) and frequency (Refresh Rate), your screensaver (Screensaver), wallpaper and the Display Power Management Parameters.

7 Quick Setup Guide Linux STEP 8: SETTING BASIC NETWORK PARAMETERS (NETWORK) If you use DHCP, then your network settings are already confi gured. To set network parameters, you need the information collected above on your network. You will require at least one local IP address and subnet mask. Many networks also use a name server and a default gateway Default Gateway. STEP 9: SAVE CHANGES 7 Click on OK, so that your preferences go into effect. You will be prompted to confi rm this action. Your terminal will now process the new information in the confi guration database and make the corresponding setting. During the course of this process it may happen that the screen updates itself independently. This is completely normal. STEP 10: INITIATE SESSION Take a little time to become familiar with the IGEL Application Launcher. This program is a high-performance tool that serves to control the conduct of the session initiated by you. The IGEL Application Launcher is a multipurpose tool with which you initiate, process or conclude the various sessions. Select the IGEL Application Launcher on the start menu. Start the Setup application Select the Sessions tab and click the Add button to create a new session. Now you can select and confi gure each of the available sessions. Typical sessions include the ICA Session, RDP Session, PowerTerm Session, Local Shell, application via SSH/RSH. NOTE The term, session is used in a general sense to designate server connections and applications carried out locally on your terminal. In principle, every application started on your terminal is called session.

8 Quick Setup Guide Linux 8 Error Recognition and Elimination GENERAL INFORMATION ON SWITCHING OFF You do not need to follow any particular procedure before powering down your IGEL terminal. Since the operating system is read-only, only its standard parameters are restored by this. Only the data of the configuration database are permanently set in the file system. INSTRUCTIONS FOR REMOVING ERRORS Generally, your IGEL terminal is largely protected from any disturbances, since it has no moving parts and the operating system is stored in a write-protected file system. Deficient configuration settings are the most common cause for errors. However, if there are any difficulties in the operation of your terminal, here are some simple solutions. RESTORING THE DEFAULT FACTORY CONFIGURATION Restart the terminal and press the escape key as soon as the text loading kernel is displayed. This will present a menu consisting of 4 options to control the boot process: Quiet Boot (startup without a detailed display of the boot sequence),verbose Boot (display of the individual steps of the startup sequence, loading of the parameters and their values, etc.), Emergency Boot (emergency startup, only setup), Reset to Factory Defaults (restoration of the standard configuration made in the factory). If you have defined an administrator password for the terminal setup, then you will be prompted to input it before you are allowed to reset the terminal. SUPPORT Please contact our support department with any questions! Support Hotline EMEA: Phone +49 (0) Support Hotline UK / IRELAND: Phone +44 (0) Support Hotline USA / CANADA: Phone Support Hotline NETHERLANDS: Phone +31 (0) Support Hotline FRANCE: Phone +33 (0)

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10 Quick Setup Guide WES7 10 Step by step to success STEP 1: UNPACK THE TERMINAL Your Terminal is delivered in re-useable packaging. If you own several IGEL Terminals or have a demo product, we recommend you retain some packaging for a possible return to your supplier or an exchange under warranty. When unpacking the product, please remember to be careful with the staples or any other sharp objects that could cause an injury. Check the packing list to ensure that you have all the necessary components. STEP 2: MAKING CONNECTIONS NOTE! Connection cables of computer components and peripheral units not equipped with a USB interface, must not be connected while the units are under power. Hot plugging to non- USB units can lead to serious damage to your equipment! Connect the UTP ethernet network cable to the ethernet jack of your terminal. Do not connect any other type of cable (such as a telephone cable) to this jack, as this could cause serious damage. Proceed carefully when connecting the monitor cable to the video output jack to avoid bending contact pins. The use of screws to secure the video plug to the terminal is recommended. First connect the power cable to the terminal and then to a multiple socket with overload protection. STEP 3: START UP THE TERMINAL If your network is confi gured for using the DHCP, then no changes are required. The boot process takes just a few seconds, during which the IGEL opening image appears together with a progress bar. A series of services and settings, including the network confi guration, are initialized during the boot process. STEP 4: LOGGING IN AS ADMINISTRATOR If the default parameters satisfy your requirements, you can skip sections 4 to 9 and continue with STEP 10: OPEN SESSION. The familiar Windows desktop appears after the boot process has been completed The default screen resolution is 800 x 600 pixels at 60 Hz, whereby compatibility with practically all monitors is set during the initial confi guration. You are logged in as the USER default user. You must log in as ADMINISTRATOR to be able to change setup settings. To do this select the Log Off user option in the start menu and confi rm with the Log Off button with pressed SHIFT key. (Keep SHIFT pressed until the login mask appears, otherwise you will be automatically logged in as USER!) The login data is set by default to user / user or administrator / administrator.

11 Quick Setup Guide WES7 11 STEP 5: LANGUAGE SETTING (CONTROL PANEL) Open IGEL Setup from the start menu and select User Interface. On the Language tab you can change the setup language, Keyboard, Location and Standard & Formats settings. To change the system language, please refer to edocs.igel.com Save your changes and these will be applied to the thin client. STEP 6: SETTING THE INPUT DEVICES (QUICK SETUP > KEYBOARD) Click the QUICK SETUP icon in the task bar and select the Regional Settings entry from the pop up menu to choose your keyboard layout. The mouse confi guration (e.g. lefthand mode etc.) can be found within the IGEL SETUP. STEP 7: SETTING THE DISPLAY PARAMETERS (QUICK SETUP > DISPLAY) Before choosing a high resolution or refresh rate you should ensure that your monitor also supports this. Click the QUICK SETUP icon in the task bar and select the Display entry from the pop up menu to set your display s resolution, colour depth etc. STEP 8: SETTING THE BASIC NETWORK PARAMETERS (QUICK SETUP > NETWORK) If you use DHCP, your network settings are already confi gured. You require the previously gathered information about your network to set the network parameters. You require at least a local IP address and sub-network mask. Many networks also use a Nameserver (DNS) and default gateway. STEP 9: SAVE CHANGES Click on SAVE to save the changes. End the IGEL setup with the OK button; the device will now restart, depending on which changes have been made. During this process it may be that the screen will update automatically, which is completely normal. STEP 10: OPEN SESSION The most important elements for setting up and starting diverse sessions are included in the IGEL setup. Among others you can confi gure sessions such as RDP, ICA and Browser. NOTE The term, session is used in a general sense to designate server connections and applications carried out locally on your terminal. In principle, every application started on your terminal is called session.

12 Quick Setup Guide WES7 12 Finding and removing errors GENERAL INFORMATION ON SWITCHING OFF You do not have to follow any special procedure before shutting down your IGEL Terminal, as it will not be damaged by simply switching off. As the operating system is write-protected, this will only restore the default parameters. The File Based Write Filter (FBWF), which is in the administrator s start menu, must be deactivated in order to change data permanently. It is recommended, however, that you leave the FBWF activated. INSTRUCTIONS FOR REMOVING ERRORS For the most part your IGEL Terminal is largely safe from faults, as it does not have any moving parts and the operating system is saved on a readonly memory file system. Deficient configuration settings are therefore the most frequent causes of errors. RESTORING THE DEFAULT FACTORY CONFIGURATION Switch on the terminal and press the ESC button when the booting, please wait message appears. A menu with the following three options for controlling the boot process will then be displayed: Windows Embedded Standard (normal system start), Download Firmware Image (allows you to import a snapshot file), Start Rescue Shell (offers various set-up options). To restore the default configuration from the Rescue Shell, execute the reset_wes command. This resets all set-up parameters to their default values. If you have set an administrator password for terminal set-ups, you will be prompted to enter it before you can reset the terminal. SUPPORT Please contact our support department with any questions! Support Hotline EMEA: Phone +49 (0) Support Hotline UK / IRELAND: Phone +44 (0) Support Hotline USA / CANADA: Phone Support Hotline NETHERLANDS: Phone +31 (0) Support Hotline FRANCE: Phone +33 (0)

13 IGEL Universal Management Suite You can also evaluate the supplied remote management software. 13 FURTHER INFORMATION You will find the most up-to-date firmware, handbooks and everything else you will need for a successful evaluation on our website! In the download area, you will find: the IGEL Universal Management Suite (full version, components and upgrades) the most up-to-date firmware for your IGEL Universal Desktops Up-to-date handbooks etc. You will find a video with installation instructions as well as a demonstration of the features and possibilities at: Our Youtube channel: Visit our webinars, to find out more about the UMS:

14 Disposal of Old Equipment DE To Protect the Environment Give your old IGEL a new home! IGEL offers a convenient returns service. All IGEL thin clients sold since August 15, 2005 bear a WEEE recycling seal. Within the EU, all IGEL thin clients with this sticker will be taken back and properly disposed of by IGEL free of charge. The fact that IGEL Technology takes care of recycling old thin clients means better service and greater convenience for IGEL customers. OUR PROMISE Reflecting this promise, our IGEL thin clients that can be disposed of at no charge clearly and visibly bear the WEEE label both on the unit and its packaging. Unlabeled thin clients are not eligible for free disposal. REPORT DISPOSAL ONLINE On the IGEL Homepage ( there is an online form that must be filled in for the old IGEL units to be picked up. Such information as the address, serial number, contact person, number of units to be removed and the desired disposal date are urgently required for the smooth processing of waste. PICKUP Immediately after sending in your data, you will receive from the IGEL Service Center a notice of confirmation of receipt. Then an IGEL service employee will contact you to arrange a date to pick up the units. FOR THE ENVIRONMENT When thinking about the implications of your IT needs and the environment remember the following: a PC has 17 times the waste volume of an IGEL UD2, 12 times that of an IGEL UD3 and still 8 times that of the IGEL UD5.

15 Product Warranty/Terms and Conditions of Try & Buy contract Thin client end customer guarantee IGEL Technology GmbH provides a 2-year thin client hardware guarantee as standard. The guarantee period starts on the date when the device is dispatched by the company. Optional accessories are not covered by the guarantee. Extend your guarantee free of charge by registering The product guarantee for end customers can be extended within two years of the device being dispatched by IGEL Technology GmbH. To extend the guarantee, you must fill in a registration form ( com/isus) on the IGEL website. Once you register, IGEL Technology will send you confirmation that the guarantee has been extended. As a result of this one-off registration, the guarantee will automatically be extended for any thin clients you acquire in the future too. There are no additional costs associated with this guarantee extension. Guarantee periods UD2, UD3, UD5, UD6: Guarantee period with extension: 5 years* UD9, UD10, IZ2, IZ3: Guarantee period with extension: 3 years* Verification of Warranty Status Using the IGEL serial number, you can pull up the warranty status of your IGEL products at any time with our service team (service@igel.com). Warranty Case If any defects in material and workmanship occur during the warranty period, IGEL Technology will, at its discretion, either replace a defective product with a new or rebuilt product or repair it with new or rebuilt parts at no charge, except where Warranty Exclusions apply. Replaced parts or products become the property of the manufacturer. To make a claim against the limited warranty, the Customer is responsible for delivering the product with an RMA number (Return Material Authorization). The Customer can request this number on IGEL Technology s website Please follow this RETURN procedure: Pack the product in its original shipping container (or equivalent). Write the RMA number visibly on the address label. Ship the goods freight paid to the shipment address you will find on the RMA number notification. Provide insurance (or assume the risk of loss or damage during shipment). Pay all shipping charges. IGEL Technology will pay the return shipping charges (including insurance). Warranty exclusions The hardware warranty assumes no liability for the loss of or damage to goods following: Shipping or improper installation or maintenance. Misuse, neglect, adjustment or improper environment. Any cause other than ordinary commercial or industrial application. Repair, modification or installation of options or parts by the End Customer or an unauthorized third party. Excessive or inadequate heating or air conditioning, or electrical power failures, surges, or other irregularities. EXTENDED 3YEARSR HARDWARE WARRANTY IZ2/3 EXTENDED 5YEARSA HARDWARE WARRANTY UD2/3/5/6 Terms and conditions of Try & Buy contract 1. IGEL Technology GmbH will only accept complete, undamaged returns in the original packaging. 2. No reimbursement is possible without the original packaging. 3. The product must be returned complete and undamaged in the original packaging and with a complete set of original accessories (including manuals, CD, power cable, etc.). 4. Enclose a copy of the dealer s invoice with the product. 5. No repayment is possible without a copy invoice. 6. Incomplete or damaged returns can be reimbursed only partially or not at all. 7. Determining the amount of reimbursement is the responsibility of IGEL Technology GmbH. 8. The costs of dispatch are borne by the customer. 9. IGEL Technology GmbH reserves the right to retain an amount of the repayment for handling and/or usage. 10. Reimbursement of the purchase price will be made net. The amount reimbursed will be the purchase price shown in the copy invoice for the new product sent with the returned product. 11. IGEL Technology GmbH will reimburse exclusively this amount via the appropriate distributor or authorised dealer. Other costs will not be reimbursed and cannot be demanded of IGEL Technology GmbH. 12. Payments will be made by means of a credit note within a maximum of 30 days from the date that the product is delivered to IGEL Technology GmbH s warehouse. 13. Evaluation requests that are incomplete or contain incorrect/ false information cannot be processed. 14. The date of the dealer s invoice is considered the date of purchase. 15. This offer cannot be used in connection with other IGEL Technology GmbH sales promotions or special agreements offered in the same period. 15 * Valid only for IGEL thin clients bought after October 15th, 2011

16 IGEL Technology Ltd GERMANY Augsburg Bremen AUSTRALIA Sydney AUSTRIA Vienna BELGIUM Leuven CHINA Hong Kong Beijing Shanghai Guangzhou FRANCE Paris THE NETHERLANDS Utrecht SINGAPORE Singapore SWEDEN Sundsvall SWITZERLAND Zurich UNITED KINGDOM Reading UNITED STATES Cincinnati New York A 2-year thin client hardware warranty for end customers (after date of delivery) comes as standard. After an online registration this warranty will be extended for 3 years to a 5-year warranty (IGEL UD2, UD3, UD5, UD6), or for 1 year to a 3-year warranty (IGEL UD9, UD10, IZ2, IZ3). The warranty upgrade does not cover any additional hardware options. IGEL is a registered trademark of IGEL Technology GmbH. All hardware and software names are registered trademarks of the respective manufacturers. Errors and omissions excepted. Subject to change without notice. 03/2015 IGEL Technology A member of the Melchers Group. 140-EN-2-6