Getting Started. Opening TM Control Panel. TM Control Panel User Guide Getting Started 1

Transcription

1 TM Control Panel User Guide Getting Started 1 Getting Started Opening TM Control Panel To open TM Control Panel (CP), perform the following steps: 1 In the browser address field, type The Login to screen opens. Currently TM Control Panel supports the following browser platforms: Internet Explorer 6, 7 Mozilla Firefox 2.x, 3.x. Safari 3.x Opera 8.5, 9.x 2 On the Login to screen, enter your login username and password into the Username and Password fields, respectively. Figure 1: "Login to" Screen 3 Click Login. If you have entered the correct username and password, you will be moved to the next page. Otherwise, the error message will appear. 4 If you are provided with more than one Subscription, select the Subscription you want to work with. The TM Control Panel opens.

2 TM Control Panel User Guide Getting Started 2 Changing CP Password If you have forgotten your password, you can create a new one: 1 On the Login to screen, click the Forgot password? link. 2 Click on the Get A Secret button. Figure 2: "Restore Password" Screen 3 Enter your login, and click Submit. Figure 3: "Get A Secret" Screen 4 Wait until the secret - an automatically generated string of symbols - comes on your registered . As soon as the secret comes, on the Restore Password screen, click on the Change Password button. 5 On the Change Password screen, fill out the following information: Enter your login into the Login field.

3 TM Control Panel User Guide Getting Started 3 Enter the secret you have received into the Secret field. Enter new password into the New password field. Retype the new password in the Confirm new password field. Click Submit. Navigation Figure 4: "Change Password" Screen TM Control Panel screen is divided into two main parts: the navigation area and the main area. The navigation area consists of two separate menus: Menu located above the main frame.this menu serves for switching between the set of system interfaces: Hosting, My Account, Billing, Help & Support and Select subscription. Menu located on the left of the main frame. The content of this menu depends on the item selected in the menu above. The left navigation menu is directly intended for operating particular CP components. The left navigation menu serves as the basic CP navigation tool. In the main frame you can operate with particular CP component selected from the left navigation menu (with the help of icons). The items at the navigation menu correspond to particular CP components, so that if you click on a component s name, the icon of the selected component will be displayed at the right part of the screen.

4 TM Control Panel User Guide Getting Started 4 An icon provides the following: shortcuts to sections that are subitems of a selected item (functionality) in the navigation menu; information on the functionality provided within a section that corresponds to an icon. Each CP component has its own set of icons. Path Bar Figure 5: Navigation Frames When you start your CP session, the path (chain of links) appears at the top of the screen. These links reflect your actual location within CP system. By clicking these links, you can move one or more (depending on your location) levels up. Please note, that you may be automatically redirected from a current screen to another, depending on the task. Figure 6: Path Bar

5 TM Control Panel User Guide Getting Started 5 System Toolbar The System Toolbar contains link to the Logout operation. The toolbar is located on top of the screen for quick and easy access.

6 TM Control Panel User Guide Getting Started 6 Understanding Concept of Roles CP gives various users the abilities to perform various operations with system objects. The system of Roles and privileges is the mechanism that is used to manage and control the provision of such abilities. By assigning Roles to users or revoking Roles from them, you can change the set of operations available to the user or, in other words, manage user s permissions. Privileges Roles Privilege is a named permission to execute certain operations on certain objects. For example, the Domains Management privilege allows to create and managing domains. Privileges are defined system-wide at CP initial installation or upgrade and cannot be modified. Role is a set of privileges. Its purpose is the grouping of privileges and assigning them to different users. A Role can be assigned to several users and several Roles can be assigned to the same user simultaneously. If a Role is modified, all the users assigned this Role are influenced correspondingly at the same time. Note: A user can have multiple Roles. Any Role can be assigned to multiple users. The resulting privileges the user gets is a combination of all privileges defined by all Roles assigned to the user. What is Account Administrator Role The Account Administrator Role should be mentioned separately from other Roles. This Role is created and automatically assigned to the first user of the newly created account. Its purpose is to immediately enable the first created Staff Member to perform all required functions, like setting up other Staff Members, etc. Note: Staff Members eventually created for the account are not assigned the Account Administrator Role automatically, however you can reassign the Account Administrator Role any time.

7 TM Control Panel User Guide Getting Started 7 Understanding Concept of Subscriptions When you are working with different objects like domains, mail, websites, etc, using CP this means that you are using certain resources that CP provides you with. All resources in CP are grouped into Subscriptions hosting plans that you need to buy in order to be able to use the resources you need. All Subscriptions of an Account are displayed in a list under My Account > Account Data > Subscriptions page. You can access this list by clicking on Account Data > Subscriptions in the menu. All you can do with a Subscription is view its details that include the general information (ID and name) and information on what resources are included into a given Subscription. At the Resources tab you can view the limits on these resources and their current usage. Types of Domains in CP By creating a domain you create a node in the Domain Name System (DNS), which can then be used for placing there various services (web, , ftp). The name of the domain can be used for addressing such services through Internet. Besides the domain, CP provides you with the possibility to create a number of other types of domain, subordinate to the main one. Subdomain - this is a special type of a domain that can be configured to provide access to some other domain directories and does not require new DNS zone. Subdomains may provide services other than services provided by the main domain. For example, a domain with IIS Web hosting may have a subdomain with SharePoint services, or with mail hosting only, and so - this is a special type of a domain with the name including the "@" symbol. Such format is used for quick and easy access to specified domain directory right from the browser address bar. For example, john@<domain name>.com will correspond to <domain name>.com/john.

8 TM Control Panel User Guide Getting Started 8 Editing Your Company Profile The Company Profile information includes the information on your company and administrative, billing and technical contacts. When you start working with CP, your Company Profile already contains some information provided at the time of your Account registration. However, you can modify or update the Account information if you wish. Editing Company Contacts Information 1 Click on Account Contacts in the navigation menu within the My Account page. (The other way of accessing the Company Info screen is clicking on the Account Contacts icon located in the right part of the My Account page.) Here you can edit the administrative, billing and technical contact information of an account. To do so, click on the Edit button, located in the bottom of the screen. Figure 7: Account Contacts 2 Supply appropriate values correspondingly for Administrative, Billing and Technical Contacts representatives and click the Submit button to save the data.

9 TM Control Panel User Guide Getting Started 9 Changing Your Company Address Information 1 Click on My Account > Address in the navigation menu within My Account interface. Here you can edit the information on your company address. To do so, click on the Edit button, located in the bottom of the screen. Figure 8: Account Address 2 Click Submit to save changes and quit editing. Changing Your Personal Contacts Information As distinct from Company Contact Information, this screen represents you as a chief Staff Member of the Account - an Account Administrator. This info will be available only to the users of your Account. To edit this data: 1 Go to My Account > User Data > Change Contact Info page. Your personal contact information will be shown. 2 Click on Edit. At the displayed page change the information you wish and click the Submit button to save it and exit.

10 TM Control Panel User Guide Getting Started 10 Changing Your Password To change the password follow these steps: 1 Go to My Account > User Data > Login and Password. The Login and Password page will appear where you can change your Password information. 2 Click the Edit button located on the bottom of the page. To change the password, enter a new password into the New password and Confirm password fields. You can use the CP automatic password generation function to allow the system create a unique valid password for you. To do that, click on the Generate new password button. The new password will be displayed for you to remember it. 3 Click Submit to save changes and quit editing. Managing User Repository User repository is an archive intended to store files with important and often secure information such as certificates, private key, etc. The files you are allowed to add are limited by their types. The total User Repository size limit is defined only by the Repository size resource type you are provided. Once you upload the file to the repository, it remains there unless manually deleted and is easily accessible at any time. The files stored in the User Repository are displayed in list and besides system information have name and description parameters that you enter yourself. You don't have an ability to somehow manage, change or update items in the User Repository but to remove and add only. To add new item to User Repository: 1 Select My Account > Account Data > User Repository page. A list of available items appears, if you have any. 2 Click on the Add New Item button to add a new item to the user repository. The following page appears:

11 TM Control Panel User Guide Getting Started 11 Figure 9: Adding new item into User Repository 3 On this page enter the information on the item you wish to add to the repository. Types: select a type from the drop-down menu your item belongs to. Item name: define the name your item will be referred to in the user repository. Selecting file name from the drop-down menu will keep for your item the name of the file that will be uploaded to the repository. By selecting custom name from the dropdown menu, you can enter any name you consider appropriate for the item. Item description: type the description of your item. It may contain some information about your item features or any other information that can help you distinguish this item from the other ones. Path: specify the pathname to the file where your item is located. You can type the path into the field provided or browse to it by clicking on the Browse... button. 4 After you have provided the necessary information, click the Submit button. Your new item will be stored in the user repository and displayed among the other items. If you do not need an item in the repository any more, you can delete it by selecting the corresponding checkbox and clicking on the Delete button.

12 TM Control Panel User Guide Getting Started 12 Managing Subscriptions of Account An Account can have several Subscriptions at the same time, with different resources included. However, you cannot work with all your Subscriptions simultaneously. What you have to do is select a Subscription in order to continue your session with CP. Selecting Subscription If you have more than one Subscription registered for your account, you should first choose a Subscription to work with. To select a Subscription to work with, perform the following steps: 1 Go to the Select Subscription menu by clicking on the corresponding link in the top frame of the interface. You will be presented with the list of all Subscriptions available to you. Note: The Select Subscription screen is displayed to you by default each time on login to the system if no Subscription has been set as a default one. If your Account is subscribed to just one Subscription, then you will not be presented with the Select Subscription screen. Figure 10: Selecting Subscription 2 Click on the Select link located against the desired Subscription. You will be taken to the Hosting menu that contains the system objects corresponding to the Subscription you have selected. It is possible to work with all domains and services of all Subscriptions in a centralized manner, if the "Allow to use services from different Subscriptions on domain" system-wide option is

13 TM Control Panel User Guide Getting Started 13 enabled. The choice of a Subscription determines the list of domains shown to you on the Hosting > Configuration & Administration > Domain Overview > Domain Administration screen. This screen shows only domains and subdomains registered under the current Subscription (i.e., with DNS hosting service provided by the current Subscription). You can view and manage all your domains registered under all active Subscriptions by clicking All Domains in the top navigation frame. Figure 11: Top Navigation Frame: Ability to Add Services from Different Subscriptions Is Enabled You can add web, mail and other hosting services from any active Subscription to any domain present on the All Domains or Hosting > Configuration & Administration > Domain Overview > Domain Administration screens. You also have an option of proceeding to another one of your Subscriptions directly from one of management screens of a particular domain, instead of going back to the Select Subscription screen. Note: If the option of adding services from different Subscriptions is disabled, the choice of a Subscriptions determines the set of hosting services and resources available to you and, if you have already registered a number of domains, the list of domains shown to you on the Hosting > Configuration & Administration > Domain Overview > Domain Administration screen. In this case, you can manage domains present on the Hosting > Configuration & Administration > Domain Overview > Domain Administration screen only; the All Domains menu item is missing from the top navigation frame. Figure 12: Top Navigation Frame: Ability to Add Services from Different Subscriptions Is Disabled

14 TM Control Panel User Guide Getting Started 14 Setting Default Subscription Another option for you is to set a certain Subscription you most frequently work with as a default one. In this case you will not have to select a Subscription each time you log in but you will be automatically redirected to the Web Hosting menu that corresponds to the Subscription you have set as default. 1 Go to the Select Subscription menu by clicking on the corresponding link in the top frame of the interface. You will be presented with the list of all Subscriptions available to you. 2 Click on Set as Default located against the Subscription you would like to set as a default one. The Subscription will get the Default icon in the Default column. 3 In case you need to work with another of your Subscriptions, all you have to do is click on Select Subscription in the top frame and then click Select against the Subscription you need. As a result, you will be taken to the Web hosting menu that contains system objects and resources in accordance with the Subscription you have selected. Note: After you set a Subscription as default, you will be able to change default Subscription, but you will always have one Subscription as default. There will be no possibility to select a Subscription each time you log in.

15 TM Control Panel User Guide Getting Started 15 Adding New Users to Your Account When the new account is created, you are considered a single user of your account. However, later you can add more users to your account to share the volumes of work among several individuals or to partially delegate functions to somebody else. For instance, you can make some users of your account Domain Administrators, thus making them responsible for managing a certain domain. You can add a new user to your account within My Account interface by selecting Account Data > Users in the navigation menu: 1 Click on the Add New User button on the Account Data > Users page. You will be asked to provide a login and password information on a new user. Figure 13: Adding new user 2 When you are done with entering the new data, click on Submit to complete the process of adding a new user. A new user will appear in the Users list of your account. You need to remember to assign one or several Roles to a new user, otherwise he/she will not be able to function properly within the system.

16 TM Control Panel User Guide Getting Started 16 Deleting Users From Your Account To delete one or more users from your company's account, follow these steps: 1 Login to CP with the Account Administrator rights. 2 Go to the Users windw (My Account > Account Data > Users). The list of current users is displayed. 3 Using checkboxes on the left, select one or more users to delete. 4 Click the Delete button. The selected users are deleted from the user list. Editing User Information You can edit an information related to a particular user of your Account. To do it, go to My Account > Account Data > Users and click the name of a user you want to edit the information for. The muti-tabbed window opens: Figure 14: Editing User Information General. Here you can change a user login password. Contacts. Here you can change user's contact information. Roles. Here you can assign any of existing Roles to a user. The list of available Roles are located in the left-side box. The list of already assigned Roles are located in the right-side box. Regional Settings. Language. Here you can change the default language for the interface. Settings. Here you can set up a time zone and a date representation format for the system. Login History. Here you can find the information about login events of the current user, which includes the login date and IP address.

17 TM Control Panel User Guide Getting Started 17 Creating New Role As it was mentioned earlier, there is only one Role that is created automatically with the Account - Account Administrator Role. It has all the possible permissions that your provider granted you with. You can immediately assign this Role to the new user, thus passing him/her the admin's rights to manage Account and services of your Subscription. However, CP allows you to limit a user with privileges by grouping them in a Role and assigning this Role to the user. To do this: 1 Go to My Account > Account Data > Roles page. The list of existing Roles will open. By default, there will be only Administrator Role created with the Account. 2 Click on the Add New Role button. At the first step you will be offered to enter the name and description of Role in the corresponding fields. Click Next to proceed further. 3 You will have to select privileges from the set of available privileges to be included into the Role you are creating. In the same manner, you can create several Roles with the set of privileges that will cover the responsibility areas for different types of your users. You will be able to assign these Roles to the users of your Account when you have them registered within CP. Assigning Role to User The system of user s permissions is represented by the set of Roles assigned to the user. Permissions may be given to the user by assigning a Role or Roles and taken away by revoking them. CP offers you two ways to assign a Role to a user. Using the first method you can assign several Roles to a single user all at once. To do it, follow this way: 1 Select My Account > Account Data > Users page. The list of existing users will be displayed. 2 Click on the name of the user you wish to assign the Role to. The General tab of the multi-tabbed window will appear. 3 Move to the Roles tab. To add the role to the user, click on the Add button.

18 TM Control Panel User Guide Getting Started 18 Figure 15: Assigning Role - Method 1 4 Select the checkbox(es) opposite the role(s) to be added. 5 Click Submit to finish the process of assigning the Role to the Staff Member. Using the second way you are able to assign one Role to multiple users. To do it, follow this way: 1 Go to My Account > Account Data > Roles. The Roles screen containing the list of all existing Roles will appear. 2 Select a Role you would like to assign to a new user by clicking on a Role in the list. The selected Role tabbed page will appear. 3 Go to the Role users page. The list of users already assigned to this Role will be shown. Figure 16: Assigning Role - Method 2 4 Click on the Add New Role User button. The list of all Account users will appear.

19 TM Control Panel User Guide Getting Started 19 5 Select a user by checking him/her in the corresponding checkbox. Then click on the Add button. The selected user will appear in the list of Role users. Now you can subscribe your user to receive notification messages to keep him/her updated on what is taking place the system. Viewing Login History Viewing CP Login History To view the history of users' logins to CP, go to My Account > Account Data > Login History. On the Users tab, a list of successful Staff Members' login actions is displayed. Figure 17: Viewing CP Login History: Successful Logins On the Service Users tab, a list of successful login actions performed by service users is displayed. For each login record, these screens display the user's login name, the account the user has logged in from, the login date and IP address. On the Failed Logins tab, you can view the history of failed login attempts performed by users during the last 30 days.

20 TM Control Panel User Guide Getting Started 20 Figure 18: Viewing CP Login History: Unsuccessful Logins If the brute-force attack protection option is enabled in CP, after a certain number of unsuccessful login attempts, a user is temporarily locked from accessing his or her CP from the current IP address. Viewing Your Personal Login History To view the history of your own logins to your CP, go to User Data > My Login History. Figure 19: Viewing Your Personal Login History The Login History subtab shows all login actions performed by you, with the dates and IP addresses from which they were performed. The Failed Logins subtab displays the same statistics about your unsuccessful login attempts.

21 TM Control Panel User Guide Getting Started 21 Working with Brute-Force Attack Protection Option In order to protect against brute force attacks, CP temporary locks a user account (Staff Member or Service User) after several sequential failed login attempts. After a user is locked, the following screen is displayed at the next login attempt: Figure 20: The Locked User Access Screen The length of the lock-out period is configured by TM. If necessary, you can unlock a user before the end of the lock-out period. You can also view the history of locked users. Unlocking Users You can view a list of locked users (users temporarily restricted from accessing the CP after several sequential failed login attempts), on page My Account > Account Data > Locked Users. Generally, a locked user is unlocked automatically after the lock-out period set by the TM is over. Sometimes, it may be necessary to manually unlock a user before the lock-out period ends - for example, upon request from a locked customer. To manually unlock a user, perform these steps: 1 Go to My Account > Account Data > Locked Users. 2 Select the name of the user you wish to unlock and click on the Unlock button.

22 TM Control Panel User Guide Getting Started 22 Figure 21: Unlocking a User After the user is unlocked, the user's record disappears from the list. Viewing Locked Users History You can view the locked users history on the page My Account > Account Data > Locked Users, on the Lockout History tab. For each locked user, the tab shows the IP address from which access was locked, and the locking and unlocking date/time. Managing News Messages Figure 22: Viewing Locked Users History News messages inform you of all the important events that might concern you in one or another way. All the messages are joined together in several groups, called topics, all the topics, in turn, belong to certain news category. News category may be considered as a messages' hierarchy topmost element, the forum. You are allowed to subscribe to any news categories, selecting any topics within them. There are categories, which you are obligatory subscribe to and can not unsubscribe. News messages of such categories

23 TM Control Panel User Guide Getting Started 23 contain important system information and it is of your interests to obtain it. Subscribing to News Category In order to receive messages of certain news category, e.g. Game Hosting, it is necessary to subscribe on it. To subscribe on a news category: 1 Open the My Account > Newsletters > Subscription screen. The list of categories, you currently subscribed on, appears on the screen. News categories marked as Sticky are those obligatory categories we already talked about. 2 Click the Subscribe to new category button. 3 Select the news category, you are intended to subscribe on, by clicking on the respective link in the Name column. 4 Select a topic or a number of them by checking a box next to a topic name. 5 Click the Finish button. Upon completion, a new category will be displayed in the categories list and you'll start to receive news messages. To unsubscribe from a news category: 1 Open the My Account > Newsletters > Subscription screen. The list of categories, you currently subscribed on, appears on the screen. News categories marked as Sticky are those obligatory categories we already talked about. 2 Select a Subscription(s), you are intended to unsubscribe from, by checking a box next to the Subscription(s) name(s). 3 Click the Unsubscribe button. Confirm the operation by clicking Ok in the confirmation window. Note: Remember, that you can not unsubscribe from the categories which have the Sticky status. Viewing News Messages Archive All the messages, that were ever issued to you, remain in in the system and may be viewed from the My Account > Newsletters > Newsletters Archive screen. You are also able to mark the messages as already read. In order to do so, select a message (or a bunch of them) by checking a box next to the message name and click the Mark messages as Read button.

24 TM Control Panel User Guide Getting Started 24 Forwarding News Messages You may set your CP to forward the news messages to your box. To set an box to forward your messages to, make the following actions: 1 Open the My Account > Newsletters > News Settings submenu. 2 Click the Edit button. As the forwarding settings dialog starts, fill in the forms: Check the Forward messages to address to activate the feature itself. Input into the address field an address the news messages will be forwarded to. 3 Click the Submit button to confirm the setting being input. Viewing Notification Messages Notifications are the messages created in the system when certain types of events occurred, for example, completing the delayed and background processes, installing/uninstalling applications, and so forth. You are subscribed to certain notification automatically by a provider. To view the list of received notifications go to: My Account > Newsletters > Notifications, the list of existing notifications opens. By clicking the name of a particular notification message, you can find its general information. It notifies you what kind of event occurred in the system and the time it has happened. After you have viewed the notification message, you can mark it in the table as read checking the box near the name of respective notification message and clicking the Mark message as Read button.