HUB International: Citrix Uniprint How to Troubleshoot. July 2016

Transcription

1 HUB International: Citrix Uniprint How to Troubleshoot July 2016

2 Agenda 1 Procedural Uniprint Print Server/Bridge Assignment list Uniprint Design 2 Troubleshooting Creating new print queue Setting Default/Missing trays Secure Print Jobs Print job: unknown error 3 Swapping Print Drivers 4 Configuring Printer Profiles 2

3 Procedural Uniprint Print Server/Bridge Assignment list 3

4 Procedural Uniprint Print Server List 4

5 Uniprint Design 5

6 Troubleshooting

7 Troubleshooting - Creating new print queue Scenario 1 After creating new print queue, it doesn t map to the bridge server or show up in users Citrix session 1. Check if the print queue is being published to the bridge servers via the UP Management console 2. If Type is set to Local instead of Published Local in Uniprint Management Console, Restart the Print Spooler service. 7

8 Troubleshooting - Creating new print queue Scenario 1, cont. 3. If restarting the Print Spooler does not resolve the issue, recreate the Print Queue as follows: Log onto the UP Bridge Server: open up UP Management Console Under the Printers section, right click on the print queue and delete the printer. This only removes the print queue from the Bridge Server, not the Print Server 8

9 Troubleshooting - Creating new print queue Scenario 1, cont. Open up REGEDIT and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Print\Printers. Find and delete any keys matching the name you just deleted from the UP Management Console. 9

10 Troubleshooting Setting Default/Missing trays Scenario 2: User is not able to set his/her default printer or user is missing Trays 1. Recreate users.xml File (this holds users default configuration settings) 2. Navigate to the regional bridge server C:\Program Files\UniPrint Suite\Console\Config 3. Look for first.lastname_settings and rename to.old 4. Have user refresh UP and print to recreate the config file 10

11 Troubleshooting - Secure Print Jobs Scenario 3: Testing/Creating VPQ Print Queue/jobs (secure print Jobs) 1. Log into the regional citrix server that is using secure print and print to VPQ print queue 2. From IT or Ctx Desktop, go to \\edcv-app-uppxx\c$\program Files\UniPrint Suite\Services\Data\QueueJob (XX will be the bridge server assignment, in the example above, log into edcv-app-upp08) 11

12 Troubleshooting - Secure Print Jobs Scenario 3, cont. Testing/Creating VPQ Print Queue/jobs (secure print Jobs) 3. Open.pdf file with adobe to see if the job hits the queue 4. Pause Printing (Pause the print queue users are trying to do a secure print from the Print server) 12

13 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, see steps below a. Open vpad Emulator on Ctx server that has UP client installed from \\itdata\software\uniprint_infinity\clients\vpad Emulator\Secureprint.exe, enable Vpad if it is disabled In UP management console, click secureprint, enable > right click on blank space and add the printer you are testing. 13

14 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. b. Select Connect to IP:Port and enter IP address of the Regional Print Server and port #. Port number is always c. Tap Apply to save configuration. d. You won t be able to proceed until the device is enabled 14

15 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. e. Click on SecurePrint module (Left Side) and navigate to the Root folder (Right Side). Any newly configured and connected vpads will always show up under the Disabled section. 15

16 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. f. Drag the disabled vpad, into the Regional folder. If configuring Secure Printing for a new region, right click on the Root folder Select New Folder and name it after the Region. This example, shows the disabled vpad moved into the vpad Emulator folder. 16

17 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. g. Navigate to the Regional folder, Right-Click on the Disabled vpad Select Add Printers 17

18 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. h. A list of printers from print servers that are communicating with the Bridge Server will show vpads can be configured 1:1 (1 vpad to 1 print device) or 1:many (1 vpad to many printing devices). vpads are strategically assigned a location within the office, the local contact should provide the printing assignment for each vpad. This will allow users to walk up to the vpad and release the print job to a nearby printer. 18

19 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. i. Once the Printers are assigned to the vpad, Right-Click on the vpad Select Enable j. With secure printing, users will be printing to a UniPrint VPQ (Virtual Print Queue). Jobs that are sent to the UniPrint VPQ are stored on the Bridge Server until the print job(s) is released by the vpad. 19

20 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. k. Enter username that sent the secure print job click on the name l. Select the print job and print. A list of available printers will show 20

21 Troubleshooting - Secure Print Jobs Scenario 3, cont. To test VPQ print job process with a test account, steps cont. m. Any Printers added in the vpad Emulator will show up n. Confirm once the job is released, and it hits the Print Queue of the chosen printer. 21

22 Troubleshooting - Print job: unknown error Scenario 4: The Print job reported an unknown error when user try to print in Uniprint 1. Restart print Spooler on Print server 22

23 Swapping Print Drivers

24 Swapping Print Drivers Here are the steps to properly swap out printer drivers on Uniprint. This ensures the Uniprint UPD on the XenApp/XenDesktop images recognizes the new driver and allows the print job to process correctly. This workflow addresses the issue where if a user selects a Source tray, it will pull paper from another tray. After swapping out print drivers on a print queue, follow these steps: BRIDGE SERVER 1. Log onto the UP Bridge Server: EDCV-APP-UPP04 Open UP Management Console 24

25 Swapping Print Drivers BRIDGE SERVER, cont. 2. Under the Printers section, right click on the print queue Delete the printer This only removes the print queue from the Bridge Server, not the Print Server 3. Open REGEDIT Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Print\Printers Find and delete any keys that have the same name as the print queue just deleted from the UP Management Console. 25

26 Swapping Print Drivers PRINT SERVER 1. Log onto the UP Print Server where the print queue resides Open UP Management Console 2. Navigate to Printers Right click on the print queue Select Publish 26

27 Swapping Print Drivers PRINT SERVER, cont. 3. Select Yes 4. Select Publish 27

28 Configuring Printer Profiles

29 Configuring Printer Profiles UniPrint drivers do not allow users to directly modify finishing options such as stapling and hole punching. These options are configured by the administrator on the print server. 1. Launch Management Console from the print server. Click on Printer Profiles. For the profile(s) to apply to all printers with the same driver, right-click on the driver (in the middle pane) select New Profile To apply the profile(s) to only a single printer, expand the driver Right-click on the printer Select New Profile 29

30 Configuring Printer Profiles 2. Enter Name and Description. Make sure that Description is detailed as much as possible Users will refer to this information for choosing the appropriate finishing options 30

31 THANK YOU! For more information, please visit: HUB International HelpNet Site