HPE 3PAR Service Processor Onsite Customer Care (SPOCC)

Transcription

1 HPE 3PAR Service Processor Onsite Customer Care (SPOCC) Abstract This document provides the information needed to use HPE 3PAR Service Processor Onsite Customer Care (SPOCC) to maintain and update the HPE 3PAR Service Processor. Part Number: QR Published: November 2017 Edition: 1

2 Copyright 2016, 2017 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website. Acknowledgments Intel, Itanium, Pentium, Intel Inside, and the Intel Inside logo are trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Java and Oracle are registered trademarks of Oracle and/or its affiliates. UNIX is a registered trademark of The Open Group.

3 Contents SPOCC Overview... 5 Home...6 SP Storage Space Status... 6 Files... 7 Navigation... 7 Support... 9 StoreServs... 9 Service Processor...10 Update Overview Updating the Service Processor Updating the HPE 3PAR OS...16 Notify Adding a User Profile with Quick Setup Adding a Notification Record Editing an Existing Notification Record Deleting an Existing Notification Record...20 Adding a Symptom Notification Record Suppressing Notifications User Profiles...24 Adding a User Profile Editing a User Profile...24 Editing a Prime Shift...24 Adding a Shift Exception Reports...26 SP Function Monitors...26 Setup System Support Information Configuring a Mailhost Enabling and Disabling Local Notification...27 Advanced Configuration Menu...28 Enabling and Disabling RAP Forwarding...28 Setup Update Notification Customer Documentation Utilities...29 Apache Web Server Logs Contents 3

4 SPmaint...30 SP Control/Status Changing the SP Password Deleting a User...31 SP Cleanup SP Check Health...32 Network Configuration Using Customer Controlled Access Configuring the Firewall Adding a Public or Private Host Adding a DNS Server...35 Verifying Remote Support Storage System Configuration Management Storage System Product Maintenance Retrieving Application Core Files Retrieving System Crash Dumps Retrieving InSplore Data Requesting a File Persona Comprehensive Collection...38 Retrieving File Persona Automatic Collections Retrieving File Persona Live Dumps...39 Restarting a Storage System Cluster or Node Halting a Storage System Cluster or Node Running a Health Check Updating HPE 3PAR OS Local Notification Configuration Webserver Configuration DNS Configuration Collecting SP Log Files for Hewlett Packard Enterprise Support Collect Service Processor logs Support and other resources...42 Accessing Hewlett Packard Enterprise Support HPE 3PAR documentation...42 Websites Customer self repair...43 Remote support Documentation feedback Contents

5 SPOCC Overview HPE 3PAR Service Processor Onsite Customer Care (SPOCC) software is a suite of service tool applications that provide a web-based user interface for support of the Service Processor (SP) and the HPE 3PAR array. It provides a vehicle to review logs and files, to store various types of support documentation, and to manually record product configuration details that are not directly available from the product. To navigate the features of SPOCC, begin with the graphic navigation panel on the left side of the screen. The various features and functions of SPOCC are all contained in one or more of the modules named in the navigation panel. The navigation panel contains the following modules: Files Support Update Notify Reports Setup SPmaint Help Starting with the release of the HPE 3PAR Operating System version and 3PAR Service Processor version 4.2, HPE 3PAR StoreServ 7000 and 7450 customers have the OPTION of upgrading the 3PAR Operating System and Service Processor software using the 3PAR Service Processor Onsite Customer Care (SPOCC) utility. With the release of the HPE 3PAR Operating System 3.2.2, HPE 3PAR StoreServ 8000 customers also have this option. The Update Wizard included with the Service Processor version 4.2 guides you through the software upgrade process for both OS and SP. While customer self-upgrade of the 3PAR OS is optional at this time, if after reviewing all upgrade instructions you are not confident in performing an upgrade, please contact Hewlett Packard Enterprise at 3par-sps@hpe.com (in the Americas) or at SWD-3PAR-GSS- EMEA.APAC-INS@hpe.com (in all other countries), and include the 3PAR StoreServ Storage system serial number in the subject line. This service is available 24 hours a day, 7 days a week. Customer Responsibilities The customer must provide any hardware required to host the remote support software when deploying a Virtual Service Processor. For scheduled service calls, the customer shall make the Virtual Service Processor available to Hewlett Packard Enterprise for remedial activities at the agreed-upon time. The customer is responsible for maintaining the appropriate HPE 3PAR Remote Support Technology with a secure connection to Hewlett Packard Enterprise and any passwords required to access the local network and Virtual Service Processor. The customer is responsible for providing all necessary resources in accordance with the 3PAR Service Processor Release Notes in order to enable the delivery of the service and options. SPOCC Overview 5

6 Home For more information on requirements, specifications, and exclusions, contact a local Hewlett Packard Enterprise representative. The SPOCC home page displays the following information: SP Version 3PAR OS Version Name of the HPE 3PAR StoreServ Storage System Customer Controlled Access Data Transfer Remote Operations SP Firewall Status Transfer Status Automatic Software Downloads (SP and later) SP Process Status SP Storage Space Status (SP and later) SP Storage Space Status The SP Storage Space Status and Automatic Software Downloads indicators are disk space monitors added in SP for displaying a status that depends on SP disk space availability. SP Storage Space Status is an indicator for available disk space. Disk space availability is shown as: OK if there is at least 7.5 GB of disk space available for storing software downloads. Automatic Software Downloads are Enabled. Low if there is less than 7.5 GB of disk space available for storing software downloads. A message appears with a link to Use SP cleanup to free up storage space. Automatic Software Downloads are Enabled. Very Low if there is less than 5 GB of disk space available for storing software downloads. A message appears with a link to Use SP cleanup to free up storage space and Automatic Software Downloads are Suspended due to insufficient storage space. If Automatic Software Download is disabled, the SP Storage Space Status indicator shows Disabled regardless of available disk space. 6 Home

7 Files Overview The Files module provides a way to view logs received from the product and the Service Processor. When you select the display, the production data area appears. The files subdirectory is where the product, Service Processor and configuration files are stored. You can view these files by clicking the folder icon in the left column, under Type. Within the transfer subdirectory, you can create directories and files and upload files from your network neighborhood to the Service Processor. Within these subdirectories, files can be deleted and edited. Beginning with SP 4.4 MU5 release, the option to create files and directories in transfer subdirectory is unavailable. You can sort the columns by clicking the column headings. An arrow shows whether the sort is ascending or descending. To toggle between these two sort options, click the column heading. Navigation View: Move/Copy: Delete: Edit: Transfer: Download: Parent: View file Click this icon to move a document, file, or folder. Click this icon to delete the document or file. Some files are available for you to edit. Click this icon to edit the selected document. Click this icon to manually transfer a file back to HPE 3PAR Central. A file transferred this way is cataloged and available for display activities. Click this icon to download the file to your local computer. This navigation icon displays parent directory content. Table Continued Files 7

8 Folder: Paging: This navigation icon displays directory content. This navigation icon displays first, previous, next, and last pages, respectively, for large-directory navigation. 8 Files

9 Support Overview Click Support to display a two-fold support activities page: The first part is the StoreServs section. This section displays all attached storage systems together with links to perform various support and diagnostic activities, including Guided Maintenance. The second part is the Service Processor section. This section is a launching pad for functions related to the Service Processor. StoreServs Following are descriptions of the functions that are found in the Action area of the StoreServs section: Health Check When you click this link for an identified storage system, a cluster status is generated, and then a summary report of possible anomalies within the storage system appears. Click View Details to see an in-depth picture of the cluster or storage system. It can take several minutes to generate the cluster status. These reports are stored on the SP. To see these reports, on the Files tab in SPOCC, click the folder icon next to files, click the folder icon next to the system number of the storage system you want, and then click the folder icon next to status. Guided Maintenance When you click this link for an identified storage system, the Guided Maintenance window appears with a list of maintenance options. InSplore When you click this link for an identified storage system, the SP launches the InSplore task as a background task. This application queries the health of the storage system and sends it back to Hewlett Packard Enterprise Support, if allowed, for technical support. Performance Analyzer When you click this link for an identified storage system, you are presented with a Performance Analysis workbench. At this point, you can select performance commands and options. When you run the Performance Analyzer, it launches all the commands simultaneously, retrieves the real-time data, tars up the data, and then sends it back to Hewlett Packard Enterprise Support, if allowed, for technical support. Locate Cage When you click this link for an identified storage system, the SP queries the storage system to determine available cages and then prompts you to select the cage you want to locate. After you select the cage, the user LEDs on the cage flash amber for 30 seconds. Execute a CLI Command When you click this link for an identified storage system, you are presented with a field to enter a CLI command in. The results are then displayed. This page is not interactive; it displays only the results of an issued command. Execute a Command on a Node When you click this link for an identified storage system, the SP queries for available nodes and displays the results. Select nodes from the list and enter a command. The results are then displayed. This option is available only to Hewlett Packard Enterprise authorized users. Support 9

10 StoreServ Product Maintenance When you click this link for an identified storage system, the Storage System Product Maintenance menu appears with the following options: Retrieve Application Core Files 1 Retrieve System Crash Dumps 1 Retrieve InSplore Data 1 Request a File Persona Comprehensive Collection 1 Retrieve File Persona Automatic Collections 1 Retrieve File Persona Live Dumps 1 Reboot a StoreServ Cluster/Node 1 Halt a StoreServ Cluster/Node 1 Health Check 1 Upgrade HPE 3PAR OS Install License Key Run admithw StoreServ Certificate When you click this link for an identified storage system, it displays the certificate information. Service Processor Following are descriptions of the functions that are found in the Service Processor section: <SP ID> [status] Click this link for a view of the currently running SP-related and storage systemrelated processes. <SP version> [details] Click this link to see the list of installed packages that are associated with the current version of the software. Launch SPLOR Click this link to launch a background job that takes a snapshot of the whole SP, tars it up, and sends it back to Hewlett Packard Enterprise Support. This option is very useful in troubleshooting SP operations. Launch GetWeekly Click this link to see the following options: Click Proceed with Launch to launch the "weekly" file collection process, which retrieves current information starting from the time the last weekly process was run, tars it up, and presents it for download. This option is used primarily to help service providers retrieve current status while troubleshooting. If the SP supports more than one storage system, you are presented with the download directory for downloading the "weekly" files that you choose. 1 Available for 3parcust users only if they are running the HPE 3PAR StoreServ 7000, 8000, or Storage systems. 10 Service Processor

11 Launching the GetWeekly program from this menu does not affect normal weekly file collection processing, which always retrieves the last seven days of activity. Click Download Only to download the most recently run "weekly" file. If the SP supports more than one storage system, you are presented with the download directory for downloading multiple "weekly" files. System Support Information Click this link to configure the information that is required for Hewlett Packard Enterprise to provide remote support for your storage system. SP Control Menu Click this link for direct access to the SP Control menu under SPMAINT on the Web, which provides many of the basic SP control utilities. SP Network Configuration Menu Click this link for direct access to the SP Network Configuration menu under SPMAINT on the Web, which provides network and connection portal configuration utilities. SPMAINT on the Web Click this link for web-based versions of many of the SPmaint functions. Firewall Manipulation Click this link for direct access to the SP Firewall Control menu under SPMAINT on the Web, which provides firewall utilities. Customer Controlled Access Click this link for direct access to the Customer Controlled Access menu under SPMAINT on the Web, which provides communications control between 3PAR Central and the SP. Hot Fixes Click this link for access to a list of hotfix files to run, if any such hotfixes are available. Storage System Setup Wizard Click this link to launch the Storage System Setup wizard. SP Check Health Click this link to detect any duplicate storage system IP addresses. SP Certificate By default, the Service Processor uses a self-signed security certificate to authenticate itself for a SPOCC connection request from a web browser. When web browsers encounter a self-signed certificate, they display a warning page or message that the connection might be untrusted. The SP Certificate feature allows users to import a CA-signed (Certificate Authority) certificate into SP. Web browsers can then validate the CA-signed certificate from SP with the signing authority, allowing the browser to trust the communication from SP. You can also import a CA certificate using SPmaint. For more information, see the 3PAR Service Processor Software user guide, available on the HPE Storage Information Library website at Complete the following steps to import a CA-signed certificate. Step One: Generating a CSR 1. From the SPOCC home page, click Supportfrom the left navigation pane. 2. From the Action column, click SP Certificate and then click Generate CSR. Only one outstanding CSR can exist on the SP at a time. If you have previously generated a CSR, but have not yet obtained a CA certificate for it, a dialog will appear asking if you want to generate a new CSR and overwrite the existing one. Support 11

12 3. Specify the values for the CSR using the following examples. All fields are mandatory. Organization: Any Customer Organization Unit: Storage Department Address: Location: Anywhere Province: CA Country Code: US Common Name: Use this field to specify either the hostname of the SP, the IP address of the SP, or the name which is used to refer to the SP. Subject Alternate Names: DNS=SP001, IP= Use this field to specify the optional names that are used to refer to the SP. Multiple sub-fields can be comma separated using the format as shown in the example. Select Private Key Size: Select 2048 or Click Generate CSR. A message appears when the CSR has been successfully generated. Click Return to SP Certificate. Step Two: Exporting the CSR 1. On the Service Processor - Certificate page, click Export CSR to verify the fields used to generate the CSR, and then click Download CSR. 2. The SPOCC Download File - User Request dialog appears. Click Download File to save the CSR to your local machine. 3. When the download is complete, click Return to SP Certificate. 4. Navigate to the Downloads folder on your local machine to locate the CSR file (server.spocc.csr). 5. Provide the CSR to a certificate-signing authority, such as VeriSign. The certificate signing authority will provide you with a certificate chain that it has signed as the issuer. Step Three: Import the CA certificate 1. On the SPOCC Service Processor - Certificate page, click Import Certificate and browse to the location of the certificate chain on your local machine. 12 Support

13 If there are multiple files in the chain, you must load each certificate or bundle separately and in the following order: a. SP certificate or bundle b. Any intermediate certificates or bundles c. The root certificate or bundle 2. Click Load Certificate for each certificate or bundle, in order. A message appears after each successful load If you load a certificate or bundle that is not in the correct order, the following message appears: This certificate not valid for current depth of certificate chain! When the complete certificate chain has been loaded successfully, the Load Certificate button changes into the Import Certificate button. 3. Click Import Certificate to import the certificate chain to the SP. A dialog appears stating that the import process has begun. Click OK to continue. Once the import process is complete, the page is automatically refreshed and the SPOCC home page appears. The import process restarts the web service and disconnects SPOCC for up to 2 minutes. Do not navigate from this screen during the import process. If the certificate import fails, the web service configuration will revert to the previous certificate chain. 4. From the SPOCC home page, click Support on the left navigation pane. 5. From the Action column, click SP Certificate and then click Display certificate to view the new SP certificate, CA certificate, or any intermediate CA certificates. Support 13

14 Update Overview Starting with the release of the 3PAR Operating System version and 3PAR Service Processor version 4.2, 3PAR StoreServ 7000 and 7450 customers have the OPTION of upgrading the 3PAR Operating System and Service Processor software using the 3PAR Service Processor Onsite Customer Care (SPOCC) utility. With the release of the 3PAR Operating System 3.2.2, 3PAR StoreServ 8000 customers also have this option. The Update Wizard included with the Service Processor version 4.2 guides you through the software upgrade process for both OS and SP. While customer self-upgrade of the 3PAR OS is optional at this time, if after reviewing all upgrade instructions you are not confident in performing an upgrade, please contact Hewlett Packard Enterprise at (in the Americas) or at SWD-3PAR-GSS-EMEA.APAC- (in all other countries), and include the 3PAR StoreServ Storage system serial number in the subject line. This service is available 24 hours a day, 7 days a week. SPOCC includes a wizard-like interface that guides you through updating the SP or 3PAR OS software. The following sections describe the steps that appear during the update process. When updates are available for the Service Processor or 3PAR OS software, this is indicated on the SPOCC home page in the SP Version and HPE 3PAR OS Version fields. To update the SP or OS software, click Update in the left navigation pane. To view the status of the last update that was made to the SP software or to the 3PAR OS software, click Show Last Service Processor Update Status or Show Last HPE 3PAR OS Update Status, as appropriate. IMPORTANT: Ensure that browser pop-ups are allowed. Updates will fail if SP Storage space is very low. Use only DVD+R or DVD-R media if you create your own media from downloaded 3PAR Service Processor or 3PAR OS software updates. The media must be closed after burning the DVD. To exit the update interface at any time, click any of the tabs in the left navigation pane. You cannot cancel an update procedure after it starts. If an update installation is currently in progress, the following message appears: The update process cannot proceed because an update is already in progress. You must click OK to go to the last update status page. For HPE 3PAR support matrices and hardware support for 3PAR OS, see the HPE Storage Single Point of Connectivity Knowledge (SPOCK) website at spock. For step-by-step instructions, see the HPE 3PAR Customer Self Update Instructionson the HPE Storage Information Library at 14 Update

15 Updating the Service Processor IMPORTANT: Performing an update to a major software version causes the Service Processer to restart in order to activate changes. It may take up to 5 minutes before the Service Processor is available again and you will be disconnected during that time. Performing a patch update might also require the SP to restart, depending on the patch content. To determine if the update you are installing will restart the SP, see the HPE 3PAR Software Release Notes on the Hewlett Packard Enterprise Support Center at storage/docs. To navigate to the Release Notes on the Hewlett Packard Enterprise Support Center website, select Products and Solutions > HPE 3PAR StoreServ Storage and then select Information Type > Getting Started. During an SP update, most other SP functions are unavailable. Do not perform any SP tasks when an update is in progress. Doing so may cause unpredictable results. To update the Service Processor software: 1. Click Update in the left navigation pane. 2. Click Update Service Processor. 3. A screen appears showing your next steps. Carefully review these steps and then click Next to continue. 4. Select one of the following options to identify the location of the SP version that you are updating to: Pre-loaded: This is the default option. It contains a list of software that was automatically loaded for you from Hewlett Packard Enterprise, an ISO image, or DVD and then added to the Pre-loaded list. Choose a version from the drop-down box. Click Next to continue. ISO Image: Choose this option if the update is stored in an ISO image file. a. Click Browse to navigate to the software version you wish to install. b. Click Next to continue. Service Processor DVD drive: Choose this option if your software is on a DVD. a. Place the DVD in the media drive. A message appears: Updating the Service Processor 15

16 A DVD was detected in the Service Processor media drive. The media drive will open for you to remove the DVD after the staging is finished. Press OK to continue or Cancel to abort. Click OK to continue. b. A progress bar appears while files are staged. Staging fails if SP Storage space is very low. The wizard provides a link to SP Cleanup on page 31 where you can delete files to free up storage space. c. When staging is complete, the media drive opens so you can remove the DVD. 5. The Review release notes page appears. Click the Release Notes link to view the release notes for the SP version that you selected, or click the HPE Support Center link for more information about the product. When you have thoroughly reviewed the SP release notes, click Next. 6. A confirmation message appears showing the version being installed. Carefully review the selection and then click Install to continue or click Back to change your selection. The Updating Service Processor status screen appears showing Status: Update in progress and the status of the update in the Details section. When the update completes, the status changes to Status: Update succeeded. If the SP must restart, a message appears in red. If the SP restarts because of the update, log back in and click Update in the left navigation pane, and then click Show Last Service Processor Update Status. The Update Service Processor screen appears, showing whether the last update succeeded or failed. If the update failed, contact Hewlett Packard Enterprise Support. Updating the HPE 3PAR OS To update the 3PAR OS software: 1. Click Update in the left navigation pane. 2. Click Update HPE 3PAR OS. 3. The Start screen appears showing your next steps. Carefully review these steps and then click Next to continue. 4. Select one of the following options to identify the location of the 3PAR OS version that you are updating to: Pre-loaded: This is the default option. It contains a list of software that was automatically loaded for you from Hewlett Packard Enterprise, an ISO image, or DVD and then added to the Preloaded list. Choose a version from the drop-down box. 16 Updating the HPE 3PAR OS

17 Click Next to continue. ISO Image: Choose this option if the update is stored in an ISO image file. a. Click Browse to navigate to the software version you wish to install. b. Click Next to continue. Service Processor DVD drive: Choose this option if your software is on a DVD. a. Place the DVD in the media drive, a message appears: A DVD was detected in the Service Processor media drive. The media drive will open for you to remove the DVD after the staging is finished. Press OK to continue or Cancel to abort. Click OK to continue. b. A progress bar appears while files are staged. Staging fails if SP Storage space is very low. The wizard provides a link to SP Cleanup on page 31 where you can delete files to free up storage space. c. When staging is complete, the media drive opens so you can remove the DVD. 5. The Review documentation and responsibilities page appears with links to the current 3PAR OS release notes, and the Hewlett Packard Enterprise Support Center where you will find important information for the update, as well as an overview of features, changes, and known issues. Review the recommended documentation and best practices. To navigate to the Release Notes on the Hewlett Packard Enterprise Support Center website, select Products and Solutions > HPE 3PAR StoreServ Storage and then select Information Type > Getting Started. When you have thoroughly reviewed the information, select the acknowledgment check box to activate the Next button. 6. Click Next to continue. 7. Select the update method to use. The Online update method is selected by default. The patch to the 3PAR OS can only be installed using the online method. Installing a software patch does not require restarting controller nodes. a. Click Next to continue the update using the online method. b. Click Offline to perform the update offline. Update 17

18 CAUTION: To prevent loss of access to host data when performing an offline update, confirm that all hosts connected to the storage system being upgraded are shut down or disconnected from the storage system before starting the 3PAR OS update. 8. A screen appears confirming the update method you selected, persistent port status and host information. a. The persistent ports feature helps to ensure that connectivity is not lost as nodes are rebooted during the online update process. When performing an offline update, confirm that all hosts served by the storage system being updated are shut down or disconnected from the storage system before starting the 3PAR OS update. If the persistent ports feature is unused or improperly configured, before you perform an online update, compare your host configuration to the supported configurations listed on the Single Point of Connectivity Knowledge for Storage Products (SPOCK) website: b. To export host data information in a CSV format that can be loaded into a spreadsheet, click Export Host Data. 9. After you have reviewed this information, click Next. You may need to scroll across before you see the Next button. 10. A series of validation checks are performed. Click Details for more information on any of the checks. You can click Rerun Validation to run the checks again without exiting. Click Next to continue. 11. The updated screen shows the new 3PAR OS version and installation type. Click Install to confirm and begin the installation. 12. The update status screen appears showing a status of Update in progress. The Details section of the screen shows status information as the installation progresses. If the update fails, contact Hewlett Packard Enterprise Support. Updating drives and cages may take some time depending on your configuration and system utilization. 13. When the update is complete the screen shows the message Update succeeded. On the Updating HPE 3PAR OS status page, you can monitor the status of the update: in progress, successful, or failed. If the update failed, contact Hewlett Packard Enterprise Support. 18 Update

19 Notify Overview Click Notify to display a list of all notification records and user profiles that have been created on the SP. Notification is a subscription-based activity. If you want to be notified for a particular product, site, or symptom, you must add a notification record, which defines how and when you want to be notified. You can selectively suppress notifications by creating a suppression record, which inhibits notification based on a user-defined symptom match. User profiles define the addresses, prime shifts, and affiliations for each user. You can edit A user profile must be established before a notification record can be created for that user. The Quick Setup link provides a quick method to create up to three user profiles and default notification records. To use local notification, you must configure the mailhost and enable local notification. You can perform these operations from the Setup menu. Adding a User Profile with Quick Setup 1. Enter the first name, last name, and address for a user to be set up. You can add users at any time. For more information, see Adding user profiles. 2. Select the appropriate user Category from the selection list. 3. Enter the user company as appropriate. 4. Click Add User Profile and Notification Record. Adding a Notification Record 1. In the left navigation pane, click Notify. 2. Click Add Record Notification list. 3. From the selection list, select the user for which this notification is intended. If the user is not in the selection list, add a user profile for that user, and then add a notification record. Notify 19

20 4. For Notification Record Type, click Normal. 5. Click Select. The Add Notification screen appears. a. Select the notification type: I. Product II. Site b. Select the duration for this notification record. The default duration is from the current date to ten years from the current date. c. Select the notification means for each of the following conditions. Make sure that the user profile is set up for the selected means. Prime Shift - High Urgency Prime Shift - Low Urgency Off-Shift - High Urgency Off-Shift - Low Urgency d. Click Submit. You are returned to the notification list, which displays the notification record you just created. Editing an Existing Notification Record 1. Click Edit 2. Make your changes. 3. Click Submit. You are returned to the notification list, which displays the notification record you just edited. Deleting an Existing Notification Record 1. Click Delete 2. Confirm that you want to delete the record. 20 Editing an Existing Notification Record

21 Adding a Symptom Notification Record 1. In the left navigation pane, click Notify. 2. Click Add Record 3. From the selection list, select the user for which this notification is intended. If the user is not in the selection list, add a user profile for that user, and then add a notification record. 4. For the Notification Record Type, click Symptom. 5. Click Select. The Add Symptom Notification screen appears. a. Enter the symptom that you want to trigger a notification. The symptom notification is based on pattern matching, so enter only that part of a symptom that you want to match. Regular expressions are permitted. b. Select the product family from the Product Family list. c. Select the duration for this notification record. The default duration is from the current date to ten years from the current date. d. Select the notification means for each of the following conditions. Make sure that the user profile is set up for the selected means. Prime Shift - High Urgency Prime Shift - Low Urgency Off-Shift - High Urgency Off-Shift - Low Urgency e. Click Submit. You are returned to the notification list, which displays the notification record you just created. Suppressing Notifications The suppression functionality allows users to define a symptom for which they do not want to be notified. It is generally used when a system generates many of the same type of event messages and a user does Adding a Symptom Notification Record 21

22 not want to keep getting notified for them. Using the suppression functionality allows notifications to continue for the site, product, or group on all but the identified suppression record. 1. In the left navigation pane, click Notify. 2. Click Add Record 3. From the selection list, select the user for which this notification is intended. If the user is not in the selection list, add a user profile for that user, and then add a notification record. 4. For the Notification Record Type, click Suppression. 5. Click Select. The Add Suppress Notification Record screen appears. a. Select a notification type: I. Product II. Site b. Enter the symptom you want to suppress. 22 Notify

23 SP matches the symptom you enter in this field with strings found in only the Abstract section of the notification . If you enter a string from other parts of the notification , the notification will not be suppressed. For example, in the following sample notification , using strings such as CLI_AUTH_FAIL or authentication failures would result in this notification being suppressed. Using a string such as 3PAR INSERV Authentication failure would result in the notification not being suppressed because the string does not appear in the Abstract section of the notification . The symptom for notification suppression is based on pattern matching, so enter only that part of a symptom that will produce the match you want. Regular expressions are permitted. To suppress all notifications for a particular system or account that is part of a larger group, enter.* (a period followed by an asterisk) in the Suppression Symptom line. c. Select the duration for this notification record. The default duration is from the current date to ten years from the current date. d. Click Submit. You are returned to the notification list, which displays the suppression record you just created. Notify 23

24 User Profiles The following sections describe how to add and edit a user profile, edit a prime shift, and add a shift exception. Adding a User Profile 1. In the left navigation pane, click Notify. 2. Click User Profiles. 3. Click Add User 4. Update the fields. The " 1", " 2", and " 3" fields correspond to notification means and are used to define how and where a user wants to be notified. Notifications are sent to " -type" addresses, such as Joe_FE@airmessage.net. 5. Update the basic prime shift details. These prime shift details establish a the basic prime shift records for this user. After you add the user, you can edit this prime shift in detail by editing the user profiles and clicking the View / Edit Prim Shift Details link. 6. Click Add Record. Editing a User Profile 1. In the left navigation pane, click Notify. 2. Click User Profiles. 3. Click Edit 4. Update the fields. The " 1", " 2", and " 3" fields correspond to notification means and are used to define how and where a user wants to be notified. Notifications are sent to " -type" addresses, such as Joe_FE@airmessage.net. 5. If a user wants to view or update his or her prime shift details, click the View / Edit Prim Shift Details link to display the prime shift and prime shift exceptions for that user. 6. Click Update Record. Editing a Prime Shift 1. In the left navigation pane, click Notify. 2. Click User Profiles. 3. Click Edit 24 User Profiles

25 4. Click the view/edit shift details link. The list of prime shifts and exceptions appears. 5. Click Edit A user can have multiple shifts set for different time periods. 6. Update the fields, such as days of the week, hours of the day, shift duration, and description. 7. Click Update Prime Shift. Adding a Shift Exception 1. In the left navigation pane, click Notify. 2. Click User Profiles. 3. Click Edit 4. Click the view/edit shift details link. The list of prime shifts and exceptions appear. 5. Click the Add Prime Shift Exception link above Prime Shift Listing. The Add Prime Shift Exception Form appears. 6. Update the fields, paying close attention to the override action, and specify whether this is an exception to place the user on prime shift or off prime shift during the specified date range. 7. Click Add Prime Shift Exception. Adding a Shift Exception 25

26 Reports Overview The Reports module provides a repository for various types of information reporting. SP Function Monitors Msg Log Monitor Selecting this monitor displays a new window that displays the more recent entries in the current message log. It refreshes every five seconds to provide insight into running SP activities. Work Queue Monitor Selecting this monitor displays a new window that displays the current work queue. It refreshes every five seconds. Transfer Queue Monitor Selecting this monitor displays a new window that displays the current transfer queue. It refreshes every five seconds. View User Activity Logs Selecting this option displays the list of user activity logs. Users can then select the log they want to view. 26 Reports

27 Setup Overview The Setup module provides access to utilities that are used to configure applications within the SPOCC interface. System Support Information Click System Support Information to display and update contact information. Click Next to view additional screens or click Back to return to the previous screen. Click Save to save any changes or click Cancel to return to the Setup page. Configuring a Mailhost 1. In the left navigation pane, click Setup. 2. Under Notification Maintenance Utilities, click the Configure Mailhost link. 3. The form indicates whether a mailhost is already configured. If a mailhost is already configured, update or remove the current configuration as required. If a mailhost is not already configured, add the mailhost configuration: a. Enter the IP Address of the mailhost where this SP is to relay . b. Enter the Domain Name of the mailhost. The domain name is not the fully qualified name of the mailhost (such as mailhost.3par.com or mailhost.west.3par.com) but rather the associated domain name (such as 3par.com or west.3par.com). c. Configure the optional fields as needed: From ID Override Override any application-specific "From Ids," and make this the default "From Id" on all mail from this SP. Additional Send-To Addresses Add any additional addresses required on all mail sent from this SP. This is a comma-delimited setting. 4. Click Add Mailhost or Update Mailhost as appropriate to configure the mailhost. Enabling and Disabling Local Notification By clicking the Enabling/Disabling Local Notification link, an authorized user can toggle the local notification setting between enabled and disabled. Enabling local notification provides access to the Advanced Configuration Menu. Setup 27

28 Advanced Configuration Menu Items on this menu are optional. Use them to modify local notification attributes. Edit Sites Table This function provides general table maintenance capabilities (such as add, update, inquire, and delete) for the database Sites table. This table is generally used to update site information that might pertain to a specific customer (for example, site number and site name). The base record cannot be deleted; however, additional sites can be added. Installed products must be manually added or transferred to a site using the Edit Product Table option on the Advanced Configuration Menu. Edit Product Table This function provides general table maintenance capabilities (such as add, update, inquire, and delete) for the database Product table. This table contains installed products at this site. Generally speaking, there will be little need to update this table other than to delete uninstalled products. Products are programmatically added during add storage server activities. They are NOT deleted automatically during a remove storage server operation. Deleting a product from this table will also delete all notification records, for all users, for that product. Therefore, if a product is permanently uninstalled, a user or administrator will use this utility to delete the product and all associated notification records. Predefined Symptoms This function provides general table maintenance capabilities (such as add, update, inquire, and delete) for data that is used to populate lists for predefined symptoms. This list is available on the add/edit Symptom Notification records. It is generally used as a way to package common symptoms that a local user may want to subscribe to for notification. Edit Default Shifts and Shift Exceptions This function provides the user or administrator with an interface (add, update, inquire, and delete) for maintaining the default prime shift template and default prime shift exceptions that are applicable to that site or customer. The default prime shift cannot be deleted and comes into play if a local notification user deletes all of his or her personal prime shift records, which are accessed through the user profile. The prime shift records are created when the user is added to the local notification list. Default prime shift exceptions are global overrides to all prime shifts. Generally speaking, they are the company holidays where employees would not technically have a "prime shift" on that day. Users can override these defaults or add their own overrides by adding their own prime shift exceptions through the View/Edit Shift Details link under their user profiles. Enabling and Disabling RAP Forwarding RAP forwarding is the utility that sends a copy of all local notification to 3PAR Central for notification as defined within the STATS system. By clicking the Enable/Disable RAP Forwarding to 3PAR link, an authorized user can toggle RAP forwarding between enabled and disabled. Setup Update Notification This page describes how to find more information about: Available updates for the SP and 3PAR OS software How to contact 3PAR Support and to find support information for your Hewlett Packard Enterprise products 28 Advanced Configuration Menu

29 How to sign up for alerts for your Hewlett Packard Enterprise products How to access information regarding your HPE software support agreement An HP Passport account is required for the Hewlett Packard Enterprise Support Center and the software update portal. Customer Documentation Utilities These utilities are used to maintain any customer documentation that is loaded onto the SP. Documentation CDs can be loaded on the SP during the initial installation (moment of birth or MOB) from this menu or from Secure Service Collector software deployments. Load Customer Documentation This function prompts the user to load a customer documentation CD and provides a running log of its progress. This function is not currently supported. Maintain Customer Documentation This function displays a list of all documents currently loaded on the SP and provides an option to delete them. View Customer Documentation This is a link to the customer documentation jump page. Apache Web Server Logs The Apache web server access and error logs are used primarily to research anomalies relating to the SPOCC interface. A new log starts after each restart or after a 3 MB file size is reached. You can view these logs by clicking the folder-and-magnifying-glass icon next to the log name. Customer Documentation Utilities 29

30 SPmaint Overview The SPmaint module provides access to utilities used for Service Processor maintenance. The SPmaint utility is the primary interface for the support (configuration, maintenance, and firmware update) of both the system and its SP. SP Control/Status By clicking the links on this menu, you can perform the following operations: Display the SP version Reboot the SP Halt the SP Start or stop storage system-related SP processes View the SP File Transfer Monitor Trigger an SP log transfer Reset the QUIESCE state for the transfer process Mount or unmount a CD Set the date, time, and geographical location for the SP Manage NTP configuration Display the SP status Configure user access, including adding or changing a password, modifying a user profile, and adding or deleting a user Modify the SP process control parameters Update the SP software Perform file maintenance (backup) operations Perform cleanup operations to remove old files and software packages in addition to running an SP core dump check Run a health check on the SP The following sections describe how to perform some common operations in SPOCC. Changing the SP Password 1. In the left navigation pane, click SPmaint. 2. Under Service Processor - SP Maintenance, click SP Control/Status. 3. Under Service Processor - SP Control Menu, click SP User Access Control. 4. Under Service Processor - SP User Access Control Menu, click Change User Password. 30 SPmaint

31 5. In the Select User list, select the user name whose password you want to change. 6. In the New Password field, enter the new password. 7. In the Confirm Password field, enter the new password again. 8. Click Change Password. Deleting a User 1. In the left navigation pane, click SPmaint. 2. Under Service Processor - SP Maintenance, click SP Control/Status. 3. Under Service Processor - SP Control Menu, click SP User Access Control. 4. Under Service Processor - SP User Access Control Menu, click Delete User. 5. In the Select User list, select the user you want to delete, and then click Delete User. SP Cleanup The SP Cleanup Menu is available in Service Processor version and later. The SP Cleanup Menu offers three options for maintaining disk space: 1. Manual Cleanup 2. Configure Automatic Cleanup 3. SP Core Dump Chk Manual Cleanup Manual cleanup removes HPE 3PAR OS packages, SP packages, logs, message logs, files in staging directories, files in user directories, and old core dump files. When you use Manual Cleanup to delete files, files are deleted immediately. To clean old 3PAR OS packages and SP packages, select the check box next to the files you want deleted, and then click Delete to remove them. Enter the number of days to keep old files (logs, message logs, files in staging directories, files in user directories, and old core dump files). Enter a number from 0 through 14 and click Delete. Click OK in the confirmation message to delete the old files or Cancel to choose another option. Configure Automatic Cleanup You can configure the settings for automatic cleanup of logs, message logs, files in the staging directory, files in the user directory, old core dumps, SP packages, and OS packages. Automatic cleanup runs hourly and files are deleted depending on the settings you choose. Number of Days Choose the number of days that you wish to keep logs and files in the staging directory. You must choose a number between 0 and 14 days. Entering 0 deletes files that are over 1 hour old. Enter a number and then click Save. A confirmation pop up box appears. Click OK to continue with the delete or Cancel to return to the configuration window. Deleting a User 31

32 Cleanup Packages You can configure the cleaning of SP and HPE 3PAR OS pre-staged packages automatically when disk space becomes low. Select from the following: Delete all pre-staged Service Processor packages older than the currently installed version when SP space availability is low. Delete all pre-staged HPE 3PAR OS packages older than the currently installed version when SP space availability is low. This box is selected by default. Click Save. A confirmation pop up box appears. Click OK to continue or Cancel to return to the configuration window. SP Check Health This procedure will detect any duplicate IP addresses for the storage system and run diagnostic tests on the SP. 1. In the left navigation pane, click SPmaint. 2. Under Service Processor - SP Maintenance, click SP Control/Status. 3. Under Service Processor - SP Control Menu, click SP Health Check. Network Configuration The following sections describe how to perform some common network configuration operations in SPOCC. Using Customer Controlled Access CCA (Customer Controlled Access) allows you to limit the network communication of external sources from or to the SP. CCA has three settings. In SPOCC, these settings are described as follows: Turn off HQ communications (OFF) This setting blocks all communication between the SP and 3PAR Central or a local service provider, both inbound and outbound. If the SP is running in Secure Network Mode, the 3parcust user cannot set the CCA setting to OFF. For more information, go to the SPOCC SPmaint menu, select Network Configuration, and then click Connection Portal Control. Set outbound only HQ communications no remote access (OUT) This setting allows the SP to send data to the connection portal through SSH but blocks remote connectivity. Control sequences such as acknowledgements are allowed in both directions in order to continue communication, but incoming updates,, manually requested data, and so on are blocked. Set bi-directional HQ communications remote access allowed (BOTH) This setting is the default position that allows SSH communications outbound from the SP to transfer information back to 32 SP Check Health