How to Manage your VISION License - VISION 4.0 and Later

Transcription

1 How to Manage your VISION License - VISION 4.0 and Later

2 ATI Global Offices and Contact Details Corporate Headquarters Accurate Technologies Inc Cartier Drive Wixom, Michigan USA Phone: Fax: Japan: ATI Worldwide LLC Shinjuku Mitsuba Building 5F Nishishinjuku Shinjuku-ku, Tokyo Phone: Fax: Global Sales: Global Support: Sales: Support: France: Accurate Technologies SAS 4 Place Louis Armand (Multiburo) Paris, France Phone: +33 (0) Fax: +33 (0) Sales: Support: sales_fr@accuratetechnologies.com support_fr@accuratetechnologies.com Germany: Accurate Technologies GmbH & Co. KG Terminalstrase Mitte Muenchen, Germany Phone: +49 (0) Fax: +49 (0) Sweden: Accurate Technologies AB Flöjelbergsgatan 14C Mölndal Phone: +46 (0) Sales: Support: sales_se@accuratetechnologies.com support_se@accuratetechnologies.com United Kingdom: Accurate Technologies (UK) Limited Unit 7, St. George's Tower Hatley St George, Cambridgeshire SG19 3SH UK Phone: Fax: Sales: Support: sales_de@accuratetechnologies.com support_de@accuratetechnologies.com Sales: Support: sales_uk@accuratetechnologies.com support_uk@accuratetechnologies.com India: Accurate Technologies Unit No. 208 to 216, 2nd Floor, Delta Block, Sigma Soft-Tech Park, Ramagondanahalli, Varthur-Hobli, Bangalore Phone: United States: Accurate Technologies Inc Cartier Drive Wixom, Michigan USA Phone: Fax: Sales: Support: sales_in@accuratetechnologies.com support_in@accuratetechnologies.com Sales: Support: sales_us@accuratetechnologies.com support_us@accuratetechnologies.com Internet sites: Corporate Site: Support Site: Public 2

3 Documentation Control Document Category: Authors Name: Document Version: Application Note James Mitchell 1.0 Release Type: Publish Date: Status: Public Released Document Number: Customer List: All Subject: How to Manage your VISION License VISION 4.0 and later Keywords: ATI VISION License Manage Support Portal Serial Number Machine Fingerprint License File ATI Copyright Information Copyright 2015 Accurate Technologies Inc. Wixom, Michigan While Accurate Technologies Inc. takes great care to ensure the accuracy and quality of these materials, all material is provided without any warranty whatsoever, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. The data in this document may not be altered or amended without special notification from Accurate Technologies Inc. Under no circumstances may any part of this document be copied, reproduced, transmitted, or translated into another language without the express written permission of Accurate Technologies Inc. Information in this document is subject to change without notice. The names and designations used in this document are trademarks or brands belonging to the respective owners. Published in the USA Public 3

4 Contents 1 Purpose Understanding the ATI VISION Licensing Process ATI VISION Licensing: The Numbers Serial Number Where do I get a Serial Number? What if I lost my Serial Number? Machine Fingerprint Where do I get a Machine Fingerprint? The ATI Support Portal Creating an ATI Support Portal account (new users only) Restoring access to your ATI Support Portal account Logging into the ATI Support Portal How to register your VISION license How to view your license details How to download your license file How to move your VISION license to a new PC How to unregister your VISION license How to import your license file How to remove your VISION license information Troubleshooting Invalid serial number Invalid machine fingerprint License has reached its maximum registered devices License is already registered to another user The machine fingerprint does not match this computer License maintenance expiration does not allow newer version License Import Failed Device ID does not match License Import Failed An unknown error occurred The VISION license file has expired Common Licensing Tasks Frequently Asked Questions Licensing VISION for the first time Upgrading from a version of VISION prior to Public 4

5 13.3 Upgrading to a newly-released version of VISION Moving the VISION license to a new PC Transferring the VISION license to another user New toolkit was added to the license License not working after PC components were replaced Record of Revisions Public 5

6 1 Purpose This document is intended to assist users with managing their ATI VISION license. The procedures and operations described in this document are for VISION 4.0 and later. For licensing VISION 3.8.x and previous, please refer to document DOC How to manage your ATI VISION License - VISION 3.8.x and Previous. This document details how to manage a Standard Node-Locked License, a Non-Perpetual License, or a Multi-User License. For assistance with managing other license types, please Contact ATI Support. The VISION licensing process may change at any time without notice. Check the ATI Support Portal to ensure you have the latest version of this document. 2 Understanding the ATI VISION Licensing Process Here is a general overview of the licensing process: 1. When a company purchases a VISION license, ATI provides the company with a Serial Number for that license. The Serial Number, information on the toolkits that were purchased, maintenance expiration date, and license expiration date (if applicable) are added to the ATI Support Portal licensing system. 2. The company that purchased the license distributes the license Serial Number to the end user. 3. The user installs ATI VISION, and obtains the Machine Fingerprint from the ATI License Management dialog. 4. The user logs in to the ATI Support Portal, navigates to the My Licenses area, and registers the license to their Computer using the Serial Number and the Machine Fingerprint. 5. The user downloads a license file from the portal (or has it sent to their ). 6. The user imports the license file into the ATI License Management dialog, 7. The user can now run any version of VISION 4.0 and later for which the license is eligible (based on the license maintenance expiration date) with the functionality provided by the specific toolkits that are included with the license. Public 6

7 3 ATI VISION Licensing: The Numbers This section describes the different numbers used in ATI VISION licensing, and their purpose. 3.1 Serial Number The Serial Number is the unique number for a VISION license. ATI provides license Serial Numbers to a company when VISION licenses are purchased. Serial Numbers are not version-specific. A license Serial Number can be used with any version of VISION Where do I get a Serial Number? End users typically obtain their Serial Number from a person that manages software internally at their company, such as a manager, license administrator, or IT person. Users should retain their license Serial Number for their records. VISION licenses are allocated and distributed by the company that purchased them; ATI Support does not issue Serial Numbers to end users What if I lost my Serial Number? If your company previously provided you with a license Serial Number to use, but you no longer have a record of it, you may be able to find it through one of the following steps: 1. If you have any version of VISION that is installed and licensed, launch it, and go to Help Licensing. The Serial Number will be displayed in the dialog. 2. If you no longer have a licensed version of VISION installed on your PC, but the license is still registered in the ATI Support Portal, you can log into the ATI Support Portal and look under My Licenses. Your Serial Number will be displayed. Unregistered licenses are not available for viewing on the ATI Support Portal. 3. If you are unable to find your Serial Number using one of the previous steps, then you will need to contact the person at your company who issued you the Serial Number originally, and ask them for your Serial Number. Public 7

8 3.2 Machine Fingerprint The Machine Fingerprint is a unique number for your PC that is generated by ATI VISION 4.0 and later. It is used to bind your VISION license to a particular PC. The Machine Fingerprint is automatically generated, and cannot be changed. NOTE: The Machine Fingerprint is NOT the same as your login ID, network ID, asset tag number, or the Serial Number from the bottom/back of your PC. If any of these numbers are used for registering the license, you will receive an error message when registering the license or importing the license file Where do I get a Machine Fingerprint? The Machine Fingerprint is automatically generated by VISION 4.0 and later. As such, VISION 4.0 or later must be installed in order to have access to the Machine Fingerprint. You can download a VISION installer by visiting the Downloads area of the ATI Support Portal. When VISION 4.0 or later is installed, the machine Fingerprint is displayed in the ATI License Management dialog. You can view it using the following steps: 1. Click the ATI Icon in the system tray and select Manage Product Licenses to open the ATI License Management dialog. Alternatively, you can access the ATI License Management dialog by launching VISION. If VISION is not currently licensed, the ATI License Management dialog will be displayed automatically. If VISION is currently licensed, you must select Help Licensing to display the ATI License Management dialog. Public 8

9 2. The ATI License Management dialog will open, and your Machine Fingerprint will be displayed. Public 9

10 4 The ATI Support Portal ATI VISION licenses are managed using the ATI Support Portal, where you can perform the following operations to manage your license: License Registration - This process registers the license to your PC. Once a license is registered, you can perform the other license management tasks below. View License Details - When your license is registered on the Support Portal, you can view the license details, which displays information about the license including the license file download link. Download license file - When your license is registered on the Support Portal, you can download a license file to run all versions of VISION 4.0 and later for which the license is eligible. Move License - The move process will transfer the license from one Machine Fingerprint to another, under the same User Account. This operation is necessary when moving your license to a new PC. Unregister License This process completely unregisters the license from the associated Machine Fingerprint and User Account. This is necessary when you will no longer be using the VISION license. The ATI Support Portal located at Public 10

11 4.1 Creating an ATI Support Portal account (new users only) If you are a new user and have never used the ATI Support Portal before, you will need to create a new account. If you have an account on the ATI Support Portal, but do not know your login information, do NOT attempt to create a new account. See Restoring access to your ATI Support Portal account. 1. Navigate to the ATI Support Portal located at 2. Click the Register link in the bottom right-hand corner of the page Public 11

12 3. Enter all required information, and click the Register button. Important: Please retain your ATI Support Portal login information for your records. You will need this information to manage your VISION license in the future. Public 12

13 4. A Verification will be sent to the address specified in the previous step. Click on the link provided to verify and complete the account registration processes. When the verification process is complete, the system will automatically log you in for the first time. Future logins will require clicking the Sign In link, which is located in the upper right hand corner of the ATI Support Portal site. Public 13

14 4.2 Restoring access to your ATI Support Portal account If you have an account on the ATI Support Portal, but do not know your login information, do NOT attempt to create a new account. You can restore your access to the ATI Support Portal using the process described in this section. Please retain your ATI Support Portal login information for your records. You will need this information to manage your license in the future. 1. Using your internet browser, navigate to the ATI Support Portal located at Using the latest available version of your internet browser is recommended. For best results, maximize your browser window so that the information on the ATI Support Portal is readily visible. 2. Click the Sign In link in the upper right hand corner of the page. Public 14

15 3. Click the Reset Password button. 4. The following page will be displayed. Enter your address, and click the Send Reset Link button. Public 15

16 5. The page will refresh with the following information. 6. If your address is associated with a User Account, you should receive an with a password reset link. Click on the password reset link. If you do not receive an , be sure to check your junk mail folder. Public 16

17 7. The following page will be displayed. Enter your address, your new password, and confirm password. Then, click the Change Password button. Public 17

18 8. Your password will be reset, and the page will refresh to the main Accurate Technologies website. You are now logged into the site. Click Support to return to the ATI Support Portal (if desired). Public 18

19 4.3 Logging into the ATI Support Portal Use the following process to log into the ATI Support Portal: 1. Using your internet browser, navigate to the ATI Support Portal located at Using the latest available version of your internet browser is recommended. For best results, maximize your browser window so that the information on the ATI Support Portal is readily visible. 2. Click the Sign In link in the upper right hand corner of the page. Public 19

20 3. Enter your address and password and click the Login button. You can check the Keep me logged in box, if desired. Public 20

21 You are now logged into the ATI Support Portal. Public 21

22 5 How to register your VISION license Registering your VISION license on the ATI Support Portal associates the license with your Machine Fingerprint in the ATI Licensing System, which allows you to download a license file to run all versions of VISION 4.0 and later for which the license is eligible. 1. Log into the ATI Support Portal 2. Click on My Licenses 3. Click the Register New License button Public 22

23 4. Select I have my serial number, and click Next Note: you may need to scroll down in your browser to see the Register My License area. The other option (VISION Base) is described in another document: DOC VISION Base. Public 23

24 5. Enter your Serial Number, and click Next. If you do not have a Serial Number, see Where do I get a Serial Number? If you receive an error, proceed to the Troubleshooting section. Public 24

25 6. Obtain the Machine Fingerprint from the ATI License Management dialog. For more information, see Where do I get a Machine Fingerprint? In most cases, it is convenient to copy the Machine Fingerprint to the Windows Clipboard for pasting into the necessary field on the ATI Support Portal (next step). Public 25

26 7. Enter the Machine Fingerprint obtained in the previous step. Optionally, you may also enter a note describing the computer or location where the license will be used, which is useful for tracking purposes. Click Next. The Note field is not validated in any way for the purpose of licensing. This optional information is stored on the ATI Support portal with the license registration for reference in the future. Public 26

27 8. The page will refresh after it has finished processing the information, and your license information will be displayed. If you receive an error message, proceed to the Troubleshooting section. 9. Click the Download license file link, and save the file to a known location on your hard drive. Optionally, you can click the me this information link to have the license information and license file ed to you. License keys are listed for older versions of VISION (3.8.x and previous). The licensing process for these older versions is described in another document: DOC How to manage your ATI VISION License - VISION 3.8.x and Previous. 10. Once you have saved the license file to your PC, proceed to How to import your ATI license file. Public 27

28 6 How to view your license details If your license is registered on the Support Portal, you can view the license details. This displays information about the license, including the license file download link. 1. Log into the ATI Support Portal 2. Click on My Licenses 3. The My Licenses page will be displayed. If you have more than one license registered, click on the desired license. Note: License Serial Numbers that begin with 000 are VISION licenses. License Serial Numbers that begin with another number are licenses for other ATI software products. Public 28

29 4. The License Detail area will be displayed. Public 29

30 7 How to download your license file After the initial license registration process, downloading a new license file is necessary when the license has been updated. For example, this is necessary when your company has extended the maintenance on your license allowing you to upgrade to newer versions of VISION, or when a new toolkit has been added to your license. 1. View your License Details. 2. Click the Download license file link, and save the file to a known location on your hard drive. Optionally, you can click the me this information link to have the license information and license file ed to you. 3. Once you have saved the license file to your PC, proceed to How to import your license file. Public 30

31 8 How to move your VISION license to a new PC The move process will transfer the license from one Machine Fingerprint to another, under the same User Account. This operation is necessary when moving the license to a new PC. The process may also be necessary when components of your PC have been replaced, causing the Machine Fingerprint to change. 1. Log into the ATI Support Portal 2. Click on My Licenses 3. The My Licenses page will be displayed. If you have more than one license registered, click on the desired license. Note: License Serial Numbers that begin with 000 are VISION licenses. License Serial Numbers that begin with another number are licenses for other ATI software products. Public 31

32 4. The License detail area will be displayed. Click the Move button. Public 32

33 5. On the new PC, obtain the Machine Fingerprint from the ATI License Management dialog. For more information, see Where do I get a Machine Fingerprint? In most cases, it is convenient to copy the Machine Fingerprint to the Windows Clipboard for pasting into the necessary field on the ATI Support Portal (next step). Public 33

34 6. The following screen will be displayed. If you agree to the terms, then check the box, enter the Machine Fingerprint of the new PC (obtained in the previous step), and click the Move button. Note: The ATI Licensing agreement requires that the software has been uninstalled or rendered unusable on the PC it is being moved from. See How to remove your VISION license information for more information. Public 34

35 7. The page will refresh and display the license information for your new PC. Click the Download license file link, and save the file to a known location on your hard drive. Optionally, you can click the me this information link to have the license information and license file ed to you. License keys are listed for older versions of VISION (3.8.x and previous). The licensing process for these older versions is described in another document: DOC How to manage your ATI VISION License - VISION 3.8.x and Previous. 8. Once you have saved the license file to your PC, proceed to How to import your license file. Public 35

36 9 How to unregister your VISION license This process completely unregisters the license from the associated Machine Fingerprint and User Account. This is necessary when you will no longer be using the VISION license. For example, you would unregister the license before transferring the license to another user, so that the user can register the license under their User Account. Unregistering the license is not required for obtaining an updated License file to use new versions of VISION. See Upgrading to a newly-released version of VISION. If you are moving the license to a new PC, using the move process is much more convenient than manually unregistering and re-registering the license. 1. Log into the ATI Support Portal 2. Click on My Licenses 3. The My Licenses page will be displayed. If you have more than one license registered, click on the desired license. Note: License Serial Numbers that begin with 000 are VISION licenses. License Serial Numbers that begin with another number are licenses for other ATI software products. Public 36

37 4. The License detail area will be displayed. Click the Unregister button. Make sure you have a record of your license before you unregister, since the license will no longer be viewable in the Support Portal once it is unregistered. Public 37

38 5. The following screen will be displayed. If you agree to the terms, check the box and click the Unregister button. The Cancel button does not unregister the license: it cancels the process, and returns to the License Detail screen. The license will still be registered. Note: The ATI Licensing agreement requires that the software has been uninstalled or rendered unusable on the PC it is being unregistered from. See How to remove your VISION license information for more information. 6. The license is now unregistered. You will be returned to the My Licenses area, where the license will no longer be listed. Public 38

39 10 How to import your license file Importing the License File allows you to run any version of VISION 4.0 and later for which the license is eligible (based on the license maintenance expiration date) with the functionality provided by the specific toolkits that are included with the license. 1. Click the ATI Icon in the system tray and select Manage Product Licenses to open the ATI License Management dialog. Alternatively, you can access the ATI License Management dialog by launching VISION. If VISION is not currently licensed, the ATI License Management dialog will be displayed automatically. If VISION is currently licensed, you must select Help Licensing to display the ATI License Management dialog. Public 39

40 2. Click the Import License File button, and browse to select the License File. Alternatively, you can select License Import License File and browse for the license file. The License File can also be imported by dragging it and dropping it into the Product licenses area of the dialog. Public 40

41 3. The following message will be displayed. Click the OK button. If you receive an error message, proceed to the Troubleshooting section. 4. Your license information is now displayed in the dialog. If VISION is currently open, you must close and restart VISION for the changes to take effect. 5. Click the Close button to exit the ATI License Management dialog. Public 41

42 11 How to remove your VISION license information Removing your VISION license information will return VISION to an unlicensed state on the PC. This is necessary when you will no longer be using the VISION license on the PC. For example, you would remove the license information from the PC when the license is unregistered for transfer to another user, or when moving the license to a new computer. Although it is good practice for IT departments to wipe PCs before they are re-deployed, this does not always occur. Completing the steps in this section prior to turning in an old PC prevents other users from improperly using your license. 1. Click the ATI Icon in the system tray and select Manage Product Licenses to open the ATI License Management dialog. Alternatively, you can access the ATI License Management dialog by launching VISION. If VISION is not currently licensed, the ATI License Management dialog will be displayed automatically. If VISION is currently licensed, you must select Help Licensing to display the ATI License Management dialog. Public 42

43 2. In the License Management dialog, under Product Licenses on the left-hand side, right-click the VISION license and select Remove License Information. 3. The following prompt will be displayed. Click the Yes button. Public 43

44 4. The license has been removed. Public 44

45 12 Troubleshooting 12.1 Invalid serial number PROBLEM: The Serial Number entered into ATI Support Portal is not valid. SOLUTION: Verify that the serial number that you entered is correct and formatted properly, including the dashes. Example: If the license was provided to you by a license administrator at your company, ask them to check and make sure the number is correct Invalid machine fingerprint PROBLEM: The Machine Fingerprint entered into ATI Support Portal is not valid. SOLUTION: Verify that you are using the correct machine fingerprint, as displayed in the ATI License Management dialog. For more information, please refer the Machine Fingerprint section. Ensure that the Machine Fingerprint you are entering is formatted properly. Example: //85E7-B463-6B99-BD2F-A955-7C A0. NOTE: The Machine Fingerprint is NOT the same as your login ID, network ID, asset tag number, or the Serial Number from the bottom/back of your PC. See the Machine Fingerprint section for more information. Public 45

46 12.3 License has reached its maximum registered devices PROBLEM: A VISION license can only be used on the number of PC s allowed by the license and this license has reached its maximum. SOLUTION: If you are moving the license to another PC, use the move process. If you need to use VISION on additional PC s beyond the number allowed by the license, you would need to obtain an additional VISION license (contact the VISION license administrator at your company) License is already registered to another user PROBLEM: The VISION license Serial Number you are attempting to register is already registered under a different User Account. SOLUTION: If the license was previously being used by someone else, ensure that they have followed the steps under How to unregister your VISION license. If the license was provided to you by a license administrator at your company, ask them to check and see if the license is being used by someone else. Public 46

47 12.5 The machine fingerprint does not match this computer PROBLEM: The machine fingerprint of the PC has changed since the license file was applied. This can occur when certain components of the PC are replaced, such as the motherboard. SOLUTION: Use the move process to register the license under the new machine fingerprint License maintenance expiration does not allow newer version PROBLEM: The version of VISION you are attempting to run was released after the license maintenance expiration date in the license on your PC. SOLUTION: View your license details, and look under License Details to see if your maintenance has been extended beyond the VISION release date: If your maintenance has been extended, then download your updated license file and import it into the ATI License Management dialog. If your license maintenance has not been extended, contact the license administrator at your company to ask about extending the maintenance on your license. Public 47

48 12.7 License Import Failed Device ID does not match PROBLEM: The Machine Fingerprint used to register the license does not match the computer. SOLUTION: View your license details, and compare the registered Machine Fingerprint to the Machine Fingerprint displayed in the ATI License Management dialog. If you registered your license using the wrong Machine Fingerprint, use the Move process to move your license to the correct Machine Fingerprint License Import Failed An unknown error occurred PROBLEM: The License File you are attempting to import is invalid or corrupt. SOLUTION: Verify that you are using a valid license file. Occasionally, files can become corrupt when transferred over a network. If you received your license file as an attachment, try downloading your license file directly from the My Licenses area of the Support Portal (or vice-versa). Public 48

49 12.9 The VISION license file has expired PROBLEM: You were using a non-perpetual license, which has expired. SOLUTION: First, check and make sure that the license file you are using on your PC is up-to-date. View your license details, and check the License Expiration Date: If the License Expiration Date displayed on the Support Portal is later than the License expiration displayed in the ATI License Management dialog on your PC, then download your updated license file and import it into the ATI License Management dialog. If the License Expiration Date displayed on the Support Portal is the same as the License expiration displayed in the ATI License management dialog on your PC, then the license is expired. Contact the license administrator at your company about having your non-perpetual license extended. Public 49

50 13 Common Licensing Tasks Frequently Asked Questions 13.1 Licensing VISION for the first time QUESTION: I am licensing VISION for the first time. What is the process? ANSWER: Follow the process described in the section How to register your VISION license Upgrading from a version of VISION prior to 4.0 QUESTION: I want to upgrade to VISION 4.0 from VISION 3.8.x (or previous). What do I need to do? ANSWER: Prior to VISION 4.0, a Computer ID was used for licensing instead of a Machine Fingerprint. In order to download a license file to run VISION 4.0 and later, the license must be re-registered using the Machine Fingerprint. 1. Install VISION 4.0, and obtain the Machine Fingerprint from the ATI License Management dialog. 2. Follow the Move Process to re-register the license using the Machine Fingerprint Upgrading to a newly-released version of VISION QUESTION: I want to upgrade to the latest version of VISION. What do I need to do for my license? ANSWER: Your license is eligible to run any version of VISION that is released prior to the Maintenance/Support Expiration Date: 1. View your License Details on the Support Portal, and verify that the license is eligible to run the desired version of VISION. If your license is not eligible to run the desired version of VISION, contact the license administrator at your company about extending the maintenance on your license. 2. To ensure the license on your PC is up to date, download your license file and import it into the ATI License Management dialog. Note: If the Maintenance expiration date in the ATI License Management dialog on your PC matches the Support Expiration Date for the license under License Details on the Support Portal, this step is not necessary and the license on the PC is already up to date. Once you have verified that your license is eligible to run the new version of VISION, and the license on your PC is up to date, you can install and run your desired version of VISION. Public 50

51 13.4 Moving the VISION license to a new PC QUESTION: I had VISION licensed on my old PC, and then I received a new PC. What do I need to do to get VISION licensed on my new PC? ANSWER: The new PC will have a different Machine Fingerprint than the old one, requiring a different license file. You must use the move process to transfer the license to the new Machine Fingerprint Transferring the VISION license to another user QUESTION: I need to transfer my VISION license to someone else at my company. What is the process? ANSWER: Unregister the license, using the process described in the section How to unregister your VISION license. Once the license is unregistered, it is free to be registered by someone else using the process described in the section How to register your VISION license New toolkit was added to the license QUESTION: A new toolkit was purchased for addition to my license. How do I enable it? ANSWER: Once the information from your purchase has been processed and added to the ATI Support Portal Licensing System, you can enable the new toolkit on your PC by downloading an updated license file and importing it into the ATI License management dialog License not working after PC components were replaced QUESTION: My PC motherboard (or other component) failed and was replaced, and my VISION license no longer works. How do I get my VISION license working again? ANSWER: When a PC component such as a motherboard is replaced, the Machine Fingerprint of the PC may change, requiring a new license file. The process is the same as moving the license to a new PC: you must use the move process to transfer the license to the new Machine Fingerprint. Public 51

52 14 Record of Revisions Date Revision Description Revised By Affected Pages 11/03/ Initial Release J. Mitchell All Public 52