5. Installation Analog Video Card Driver Installation... 16

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2 1. Table of Contents 1. Software Install and General Configuration Flow Diagram Before You Install Pre Installation Check List Upgrading CompleteView Upgrading from CompleteView 3.x to Upgrading CompleteView 3.x to CompleteView 4 32-bit Upgrading CompleteView 3.x to CompleteView 4 64 bit, USB key Upgrading CompleteView 3.x to CompleteView 4 64 bit, software key Upgrade Note, CompleteView Installation Analog Video Card Driver Installation Obtaining Your Virtual License Key Accessing CompleteView Server Configuration Setup a Volume Setup an IP camera Setup a New User in Server Configuration Setup a Recording Schedule Add a Server to Client Configuration Setup a New User in Client Configuration Setup a View Layout Setup a Map View Appendix A: Configuring Windows Firewall Exceptions for CompleteView Configuration of Windows Firewall on Windows XP... Error! Bookmark not defined Configuration of Windows Firewall on Windows Configuration of Windows Firewall on Windows Server Appendix B: Change Internet Explorer settings for CompleteView Web Client Configuring for Web Client access on Windows 7 using Internet Explorer v8 or v For users of Windows 7 32 Bit edition For users of Windows 7 64 Bit edition Configuring for Web Client access on Windows Server 2008 using Internet Explorer v8 or v

3 18. Appendix C: Software Guidelines and Best Practices Additional Resources Technical Support can be reached Monday through Friday, 8AM to 6PM CST at or by at CompleteView Quick Start Guide Page 3

4 1. Software Install and General Configuration Flow Diagram Server Configuration (1) Client Configuration (2) Install CompleteView software open Server Configuration Add CompleteView server(s) to client configuration Create and configure volumes & if needed configure archive volumes Add users and groups to the client / import Active Directory Add and configure cameras Configure serial ports* IMPORTANT: Video Client accounts must match the CompleteView Server accounts. Create view layouts Create Users/Groups or import from Active Directory Add and configure maps Configure motion zones* Configure Sequence, Auto Sequence, and Auto Full screen* Add and configure alarms* Configure audio* Save the client configuration to the Configuration Server - (if a Configuration Server is being used) Enable embedded web server* *Optional configuration steps Create recording schedule(s) Save and Exit CompleteView Quick Start Guide Page 4

5 2. Before You Install Make sure the target computer meets or exceeds CompleteView s minimum system requirements. CompleteView Client Applications 32 bit CompleteView Server Applications Operating Systems:, Windows 7, Professional or Systems with Gen I analog capture cards: Ultimate, or later. Windows 7 Professional 32 and 64 bit, or later Core 2 Duo 2.0 Ghz or higher Systems with IP only configuration: 2 GB RAM or higher 1. Video Card w/ 256 MB Windows 7 Professional 32 and 64 bit, or later 2. RAM or higher Windows Server 2008 Standard 3. 10/100/1000 Ethernet Windows Server 2008 DataCenter 4. Controller Windows 2008 Web Server 64 bit CompleteView Server Applications Systems with IP only or Gen II analog capture card configuration: Windows 7 64 Bit Windows Server Bit All Servers must have the following: Microsoft DirectX 9.0c or later Minimum of 2 GB system Memory Graphics Card with at least 256 MB RAM Note: Server hardware requirements vary based on the cameras used and recording configuration. Please use the Salient Design Tool to calculate specific server requirements or contact Salient Systems Engineers at Note: Webcams and non-salient video capture boards can interfere with the operation of CompleteView server applications. It is suggested that CompleteView server applications be installed on a computer without that hardware, or any webcams or video capture devices be removed from the system prior to installation. Note: It is recommended, but not required, that CompleteView be installed on a computer with a clean operating system installation. Other software packages, especially video management/editing applications or video capture device drivers, can interfere with the operation of CompleteView. Note: If you intend to use the web version of the client application, a browser compatible with Microsoft s Silverlight 5.x or later is required. CompleteView Quick Start Guide Page 5

6 3. Pre Installation Check List Note: Users upgrading from any v3.x CompleteView installation will need to enter a CompleteView v4 feature key prior to upgrading. Users upgrading from CompleteView 4.0 to 4.1 will require a feature key prior to upgrading. Please contact Salient Support to obtain the feature key. Verify all cameras that will be managed by CompleteView are listed on the CompleteView Supported Cameras list. If running CompleteView in a Virtual Server environment, where automatic software failover will be configured, ensure you have a USB over Ethernet device to attach the USB licensing keys to. Note: If you will be running CompleteView in a Virtual Server environment where automatic failover will not be configured, you will need to contact Salient Support for a software licensing key after installation. Check the original system design to verify the target system has enough processing capacity and storage space to support: o The number of cameras that will be recording to the system o The intended camera recording frame rate o The intended compression type o The intended recording resolution If using analog PTZ cameras ensure that the target system is equipped with available serial port(s). If it is not, make sure you have a USB to serial adaptor. In either case you may also need a RS232 to RS485 adaptor depending on your camera make/model. CompleteView Quick Start Guide Page 6

7 4. Upgrading CompleteView 4.1. Upgrading from CompleteView 3.x to 4.x Upgrading from CompleteView 3.x to v4 requires a CompleteView 4.0 license key. For customers of Salient s Yearly Upgrade Plan (YUP) a 4.0 license key can be obtained by contacting Salient Systems Technical Support at or support@salientsys.com. CompleteView 4.0 comes in both 32 bit and 64 bit versions. There are special considerations for customers switching from 32 bit to 64 bit installations. The 64 bit version of CompleteView does not support Salient s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior to upgrading to 64 bit CompleteView. CompleteView 4 32 bit does support the Fusion 4 capture cards, Immervision lenses and Agent VI analytics Upgrading CompleteView 3.x to CompleteView 4 32-bit 1. Contact Salient Support with the existing CompleteView Product ID to get a new V4 license key. The Product ID can be found in CompleteView Server Configuration -> General tab -> Feature Keys button 2. Add the new v4 Feature Key to CompleteView. The key can be added in CompleteView Server Configuration -> General tab -> Feature Keys button 3. Restart the CompleteView server CompleteView Quick Start Guide Page 7

8 4. Download and install CompleteView bit upgrade installer (CV-Update XX.exe) and follow the instructions in the Installation portion of this manual Upgrading CompleteView 3.x to CompleteView 4 64 bit, USB key A 32 bit to 64 bit upgrade, where the CompleteView 3.x 32 bit is licensed using a USB dongle, is performed in two parts. CompleteView v4 64 bit does not support USB license keys. First, upgrade to 32 bit CompleteView v4. Once this upgrade is complete, the switch can be made from the USB dongle based license key to a software based license key. Following the change form USB dongle key to software key it is then possible to from 32 bit CompleteView v4 to 64 bit CompleteView v4. The 64 bit version of CompleteView does not support Salient s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior to upgrading to 64 bit CompleteView. 1. Upgrade from CompleteView 3.x to CompleteView 4.x 32 bit. Follow the instructions previously provided here. 2. It is now necessary to back up the CompleteView configuration files. Backup the servercfg.cvw and clientcfg.cvw files which can be found in c:\program files(x86)\completeview\. To back up the files copy them to another folder location (like the Desktop) or a USB drive. 3. Download the keyfinder.exe utility from the salientsys.com website. Keyfinder.exe will log your current CompleteView licensing information which will be used by Salient Systems Technical Support to generate a new v4 Feature Key. Once downloaded, run keyfinder.exe. 4. Locate the featurekeys.dat file, which will be located in the same folder keyfinder.exe was run from. This may be the c:\{downloads} folder. Copy the file to a folder location where it will be easily accessible. The file will need to be sent to Salient Systems Technical Support to generate a new key in step Uninstall CompleteView 3.x 32 bit. Go to Control Panel - > Programs and Features, choose CompleteView and click Uninstall. CompleteView Quick Start Guide Page 8

9 6. Remove USB key from the CompleteView server. 7. Install CompleteView 4 64 bit using the local installer (CompleteView-x64-Setup XX.exe). Do not use Admin Console. Follow the instructions in the Installation portion of this manual. 8. Verify the servercfg.cvw and clientcfg.cvw configuration files do not exist in c:\program files\completeview\. If the files are present, delete them. 9. Reboot the system 10. Salient Technical Support will need to provide you with a new license file. Please obtain the new Product ID of CompleteView prior to contacting support. The Product ID can be found in CompleteView Server Configuration -> General tab -> Feature Keys button. When contacting Salient Technical Support for the new software license file you will need to provide the product key and the featurekeys.dat file obtained in step After contacting Salient Technical Support for the new software license key, copy the new software license key file as well as the previously backed up configuration files to the CompleteView installation folder. They files can be copied to c:\program files\completeview\ 12. Restart the CompleteView server. CompleteView Quick Start Guide Page 9

10 Upgrading CompleteView 3.x to CompleteView 4 64 bit, software key If the existing CompleteView 3.x 32 bit software is licensed with a software key the upgrade process is simplified. CompleteView 3.x 32 bit needs to be updated with a v4 Feature Key prior to installation of v4. CompleteView 3.x 32 bit is then uninstalled and CompleteView 4 64 bit is installed as a final step. The 64 bit version of CompleteView does not support Salient s Fusion 4 video capture cards. If considering an upgrade to 64 bit CompleteView, ensure your CompleteView server records only IP cameras and analog cameras connected to encoders. 64 bit CompleteView also does not support cameras using the Immervision lens or Agent VI video analytics. Please ensure these are not used in your existing 32 bit CompleteView server installation prior to upgrading to 64 bit CompleteView. 1. Contact Salient Support with the existing CompleteView Product ID to get a new V4 license key. The Product ID can be found in CompleteView Server Configuration -> General tab -> Feature Keys button. 2. Add the new v4 Feature Key to CompleteView. The key can be added in CompleteView Server Configuration -> General tab -> Feature Keys button 3. Backup the CompleteView configuration files. Backup the cvserver.lic, servercfg.cvw and clientcfg.cvw files which can be found in c:\program files(x86)\completeview\. To back up the files copy them to another folder location (like the Desktop) or a USB drive. 4. Uninstall CompleteView 3.x 32 bit. Go to Control Panel -> Programs and Features, choose CompleteView and click Uninstall. 5. Install CompleteView 4 64 bit using the local installer (CompleteViewx64-Setup XX.exe). Do not use Admin Console. Follow the instructions in the Installation portion of this manual. 6. Copy the configuration files that were previously backed up in step 3 to the CompleteView installation folder. They files can be copied to c:\program files\completeview 7. Restart the CompleteView server. CompleteView Quick Start Guide Page 10

11 4.2. Upgrade Note, CompleteView 4.3 When upgrading from CompleteView 3.x to CompleteView 4.3; refer to Section 4.1, Upgrading from CompleteView 3.x to 4.x for upgrade instructions relevant to your installation. CompleteView version 4.3 includes significant enhancements to the Video Volume database and the way Volumes are managed. In order for these enhancements to take effect a mandatory post-installation database synchronization will occur the first time CompleteView version 4.3 is started. Depending upon the size and quantity of pre-existing Volumes, the post-installation database synchronization may require anywhere from several minutes to several hours to complete. Use the CompleteView server GUI to verify the database sync is complete. Server GUI Log Events Start>All Programs>CompleteView>Server GUI Server GUI Server GUI Log Event List Finished File Scan event indicates database sync complete CompleteView Quick Start Guide Page 11

12 5. Installation Note: Users upgrading from any v3.x CompleteView installation will need to enter a CompleteView v4 feature key prior to upgrading. 1. Insert USB License Key into an open USB slot on the computer (skip this step for installations with a software based license). 2. Insert CompleteView CD into CD-DVD/ROM drive. The installation program should automatically launch. 3. On the Welcome screen, ensure that you have no open programs or applications running, and that you are logged into the system with Administrative rights before proceeding, then click Next. 4. On the User Information screen, fill in the Name and Company fields then click Next. CompleteView Quick Start Guide Page 12

13 On the Select Packages screen, select features based on the computer s intended role. If setting up a client workstation, only select options listed under Client Applications. If setting up a CompleteView server, select all applicable Client Application / Server Application options. When finished, click Next. 5. Confirm location to install CompleteView. Default location: C:\Program Files\CompleteView. Click Next. CompleteView Quick Start Guide Page 13

14 Note: If you are upgrading from a previous version of CompleteView and valid CompleteView v4 Feature Key is not present you will see this error message and the installation will exit. Please contact your Salient Reseller about obtaining a v4 feature key. 6. CompleteView Setup will detect any instances of CompleteView applications running. When it is finished, click Next. 7. On the Shortcut Folder screen choose the name of the Shortcut folder. This is where icons for CompleteView applications will appear under Programs in the Windows Start menu. CompleteView Quick Start Guide Page 14

15 8. CompleteView is now ready to install. Click Next to proceed. 9. The Installing CompleteView screen will display. Clicking Cancel will interrupt the installation. CompleteView Quick Start Guide Page 15

16 5.1. Analog Video Card, Driver Installation If you do not have any analog capture cards click Next and skip to step 12. If you do have analog capture cards installed click the Install button which corresponds to the capture card type you have installed. For Gen II capture cards (cards with 8, 16 or 32 analog inputs): 1. Choose Install 2. The driver installation will proceed. It may take up to a minute for the drivers to be installed. 3. Click OK to continue. CompleteView Quick Start Guide Page 16

17 For Gen I capture cards (cards with 4 BCN connectors): On the following screen (see Figure 1) select NTSC (North America). The driver installation will start, please click Continue Anyway for each driver installation, there will be 2 drivers installed for each video port. 10. If no errors were encountered the last screen of the setup process will show Installation Successful. The system needs to restart before CompleteView can be used. Click Reboot to restart the computer immediately or Later to exit the installation without rebooting. Note: It is recommended that you reboot the system immediately following installation. If you do not reboot the system after the installation is complete, the CompleteView services will need to be started manually before the application can be used. To manually start the CompleteView services, go to Start/Settings or Control Panel/Administrative Tools/Services. On the Services screen select and start the following services, as they apply, CompleteView Administrative Service, CompleteView Configuration Service, and CompleteView Server. CompleteView Quick Start Guide Page 17

18 6. Obtaining Your Virtual License Key CompleteView supports licensing via USB dongles or via software based virtual license key. If you are licensing the server using a virtual license key you will have received an from licensing@salientsys.com. This will contain licensing instructions. Please keep the available as it will be required for the licensing process to be completed. Please skip this installation step if you have a dongle based license. To obtain the virtual license, Salient will need your server GUID. The server GUID is a unique number identifying the server CompleteView is installed on. To obtain the GUID, perform the following steps. 1. Access CompleteView s Server Configuration by clicking Start -> All Programs -> CompleteView, then choose System Configuration. 2. Choose Configure Servers. 3. Enter localhost as the Address and admin as the Username. Leave the Password field blank and press OK. CompleteView Quick Start Guide Page 18

19 4. From the Misc tab press the Feature keys button. 5. The License Not Found dialog will display. Copy the GUID from the text box on this dialog (in this case the GUID is 0B0756NIQBA046P75IIIR1EGG ). 6. Reply to the you received form In the body of the reply message paste the GUID found in step will reply back with your software license. The software license file is attached to the and is called cvserver.lic. This license file will need to be saved to the CompleteView installation folder (normally this is [Program Files]\CompleteView\). Save the file to this folder. 8. For the license to take effect reboot the CompleteView server system (optionally the CompleteView Server service can be restarted from Windows Services console). CompleteView Quick Start Guide Page 19

20 7. Accessing CompleteView Server Configuration 1. Click on Windows Start button. 2. Go to All Programs, and then the CompleteView folder. 3. In the CompleteView folder, click on System Configuration. 4. System Configuration will open up and show 4 selections, choose Configure Servers. 5. Login using localhost as the Address, admin as the username and leave password field blank. (note: if configuring from a remote location, substitute the server s IP address for localhost) CompleteView Quick Start Guide Page 20

21 8. Setup a Volume 1. In Server Configuration, right click Volumes and click New Volume. 2. Choose the Drive and Folder you would like to record to using the Browse For Folder dialog. The folder can be any local drive and folder or a mapped drive. CompleteView Quick Start Guide Page 21

22 You will be brought to the General tab for the volume. a. You can change the Drive and Folder using the Path field. Click the button to bring up the Browse For Folder dialog. b. Free Space Threshold for Writing (MB) field specifies the minimum amount of free space in megabytes that must remain on the drive. When the specified amount of space is left on the drive, CompleteView will begin writing video to the next volume specified or erase the oldest day of recordings on the volume to free space for new recordings. c. Read-Only specifies no new video will be written to the volume, but when a search for video is initiated, CompleteView will look for video on this volume. Leave this unchecked so CompleteView will actively write video to the volume. 3. Click the Cameras tab. Put a checkmark next to the cameras that you would like to record to this volume. Note: Salient recommends that the hard drive storing the operating system and page file not be used to record video. If the operating system and page file are stored on C:\, do not store video on the C:\ partition. CompleteView Quick Start Guide Page 22

23 9. Setup an IP camera 1. In Server Configuration, right click Cameras and choose Add Camera. 2. You will be prompted to enter a name for the camera. Enter a name and click OK. 3. You will be brought to the IP camera configuration tab. 4. Choose the IP camera manufacturer from the Manufacturer list. 5. Choose the IP camera model from the Model list. If your model does not appear on the list choose the closest available model on the list. (Note: many IP cameras share the same Camera Model driver) 6. Enter the IP address or Hostname of the IP camera/encoder in the Address (Hostname/IP) field. CompleteView Quick Start Guide Page 23

24 7. If using an HTTP port other than 80, or if using an RSTP port, other then 554, change the port number to match the IP camera/encoder configuration in the associated fields. (Note: in the majority of circumstances you can leave these at their default settings) 8. Enter the username and password for the IP camera/encoder in the Username and Password fields. 9. If you are not using one of the Generic camera models skip this step, otherwise enter the URL path to the image/mjpeg stream/rtsp stream in Image Path. Call Salient s support at for specific image path configuration details. 10. (Optional) Save the configuration by clicking the Server Configuration menu item then Save Configuration. This step is optional, and can be performed at the end of configuring all cameras/schedules/volumes etc. Note: You can test the camera functionality by right clicking on the camera in the tree view to the left and selecting Live View. Note: To setup Digital PTZ on a fixed camera: 1. Click the PTZ tab. 2. Check PTZ Enabled. 3. Select Digital from the Protocol drop down box. For full instructions on setting up Digital PTZ please reference the CompleteView Administrators Manual. CompleteView Quick Start Guide Page 24

25 10. Setup a New User in Server Configuration 1. In Server Configuration, right click Users/Groups and choose New User. 2. You will be prompted to enter a name for the user. Enter a name and click OK. 3. You will be prompted to enter a password for the user. Enter a password and click OK. 4. Enter the same password again in the Verify Password field. CompleteView Quick Start Guide Page 25

26 5. You will be brought to the Administration tab for the user. 6. On this tab you can select the user s group membership, whether or not their activity is logged and whether or not they are an administrator of this server. (Note: In the event of a difference between user-level permissions and group-level permissions, the most permissive combination of access will be allowed) Note: A corresponding user will need to be created in the Client Configuration tool. The Client Configuration tool is where specific view layouts and maps can be configured for the user. Please refer to the Client Configuration section for setup details. 7. Click on the Camera tab to configure camera-specific permissions. a. View provides the user with access to view live video from the selected camera b. Playback provides the user with access to search and play recorded video. c. Export provides the user access to export video from the selected camera. d. PTZ provides the user with permission to control the camera movement (applies only to cameras with PTZ capability) CompleteView Quick Start Guide Page 26

27 e. PTZ Priority sets the priority level a user has for the selected PTZ camera. In the case where multiple users are accessing the same PTZ camera simultaneously, the user with the highest set priority level will gain control. f. Presets configuration is used to set permissions for individual preset numbers on a PTZ camera. CompleteView Quick Start Guide Page 27

28 11. Setup a Recording Schedule Note: A default schedule is created upon installation which should be modified to define the general recording parameters. It is possible to setup additional schedules to define separate recording parameters for holidays, weekends etc. Please refer to the Administrators Manual for further details. 1. In Server Configuration, expand Schedules and select Every Day. 2. You will be brought to the schedule s Edit tab. 3. Select a camera from the list. If your camera is not listed choose the correct group of cameras from the Cameras drop down box. 4. Select the type of recording you wish to enable for the camera using the Scheduled, Ext. Alarm, Motion and Prealarm buttons. 5. Highlight the times of day the selected recording type(s) will be active for the selected camera. The time line to the right of the selected camera is labeled 0 through 24 which represents the hours of day on a 24 hour clock. To highlight a block of time, left click and drag the mouse over the times you wish to have the selected recordings active. Release the left mouse button when finished highlighting. You can choose different recording types and highlight other areas of the bar until the recording schedule for the selected camera is finished. Note: The time line bar allows for up to 15 minute granularity when setting recording schedule times. For more granular control use the Start and End controls to set recording times down to specific minutes. The Copy Schedule and Paste Schedule buttons can be used to quickly copy a schedule configured on one camera to another camera. See the Administrators Manual for additional details. CompleteView Quick Start Guide Page 28

29 Accessing CompleteView Client Configuration 1. Click on Windows Start button 2. Go to All Programs, and then the CompleteView folder. 3. In the CompleteView folder, click on System Configuration. 4. System Configuration will open up and show 4 selections, choose Configure Clients. 5. On the following screen select Local Configuration. (note: for more information on using Configuration File or a Configuration Server reference the Administrators Manual) 6. Login using admin as the username and leave password field blank. CompleteView Quick Start Guide Page 29

30 12. Add a Server to Client Configuration 1. In Client Configuration, right click Servers and choose Add Server. 2. Enter the server s hostname or IP address in the Enter Server Address field. 3. Enter the username and password for the server. 4. The Cameras tab will appear showing a list of the cameras available from the server. The server has been successfully added. CompleteView Quick Start Guide Page 30

31 13. Setup a New User in Client Configuration Note: A corresponding user should be setup on the server in Server Configuration. More flexible user configuration can be achieved allowing the administrator to configure different users for the clients and servers; please reference the Administrator s Manual for details of these setup scenarios. 1. In Client Configuration, right click Users/Groups and choose New User. 2. You will be prompted to enter a name for the user (this should correspond to a user created in Server Configuration). Enter a name and click OK. 3. You will be prompted to enter a password for the user (this should correspond to a user created in Server Configuration). Enter a password and click OK. 4. Enter the same password again in the Verify Password field. CompleteView Quick Start Guide Page 31

32 5. You will be brought to the Administration tab for the user. a. Checking the Administrator checkbox will allow the user to modify this session configuration in Client Configuration. b. Checking Auto Fullscreen will automatically display the Video Client full screen when the user logs in. c. Checking Auto Sequence will set the video client to automatically enter Sequence mode when the user logs in. d. Checking Active Directory Authentication will indicate whether the user is a non-editable Active Directory object. e. Checking any options under Hide Nodes will disable the display of the selected node for the user in the Video Client s Tree View f. Member of these groups Displays a list of all local groups. If set, the user is a member of the group and will inherit any view layouts and maps that have been created for the group(s). CompleteView Quick Start Guide Page 32

33 14. Setup a View Layout 1. In Client Configuration, expand Users/Groups 2. Right click on Views and click New View. 3. You will be prompted to enter a name for the view. Enter a name and click OK. 4. You will be brought to the General tab for the view. a. The View Name field allows you to change the name for the view. This is the name that will display in the Video Client. b. Checking the In Sequence checkbox will configure the view to be part of the user s sequence. When the user enters Sequence mode the Video Client will switch to this view automatically. c. The Dwell Time field allows you to set the amount of time the view is displayed for during Sequence mode. The Dwell Time is configured in seconds. CompleteView Quick Start Guide Page 33

34 5. Click the Edit tab. The Edit tab displays the view layout configuration tool which allows you to select cameras for the view and arrange the camera tiles in any order and size that is required. a. To add a camera to the view, drag a camera from the Cameras list onto the Drawing Surface (grey area which is displaying grid points). b. To show cameras from a different server, select the server from the Server drop down list. c. If configuring the view for a 4x3 aspect ratio monitor leave View Target at 4 : 3. If configuring the view layout for a 16x9 aspect ratio monitor (wide screen) then change View Target to 16 : 9. The Drawing Surface will change to reflect the target monitor s layout. d. Checking Grid Scale enables grid points to be displayed on the Drawing Surface. Camera tiles will snap to the grid points allowing for easier alignment of camera tiles. e. The number of snap to grid points can be changed to make the points more or less granular. Selecting 1x, 2x or 3x in the Grid Scale drop down list will change this. f. Checking Title Bar will toggle the title bar display on the camera tiles in the view layout. Note: Camera tiles do not have to be manually expanded to fill the entire Drawing Surface. The Video Client will automatically remove unused space to the right and bottom of the camera tiles in order to display the view layout in the largest area of the monitor possible. In the view layout shown above the excess space to the right and bottom will be removed and the four camera tiles will be displayed full screen CompleteView Quick Start Guide Page 34

35 15. Setup a Map View 1. In Client Configuration, expand Users/Groups 2. Right click on Maps and click New Map Enter a name for the map in Enter map name: field. This will be the name displayed in the Video Client. 4. You will be brought to the General tab. Click the Import button to select a.jpg or.bmp file to be used as the background for the map. CompleteView Quick Start Guide Page 35

36 5. Windows Open dialog box will appear. Select the.jpg or.bmp file. Click Open. 6. The selected file will appear in the Images list of the General tab. Highlight the image. A preview of the image will appear to the right of the Images list. Press Select to use this image as the background for this map. CompleteView Quick Start Guide Page 36

37 7. Once the image is selected the file name will appear in the Image Name: field. 8. Click the Edit tab to add cameras and links to this map. a. To add a camera drag and drop a camera from the list to the left of the map image onto the desired location over the map. A camera icon will appear with a corresponding field-of-view cone. You can adjust the position and size of the cone using the on screen controls. Hover over the camera icon to see a snapshot of the camera s view, which can help you properly position the camera and adjust its field-of-view cone. b. To add a map link drag and drop a map from the list to the left on onto the desired location over the map. CompleteView Quick Start Guide Page 37

38 16. Appendix A: Configuring Windows Firewall Exceptions for CompleteView CompleteView uses three ports for communications to client viewing and administration applications. It is necessary to open these ports if Windows Firewall or another firewall program is installed on the computer running CompleteView server software. Note: If a camera is configured to use the Generic RTSP/UDP driver another firewall rule will need to be configured in addition to the rules listed below. UDP ports will need to be open on the CompleteView server. CompleteView Quick Start Guide Page 38

39 16.1. Configuration of Windows Firewall on Windows 7 1. Open Control Panel by clicking Start then Control Panel. 2. Open the Security options by clicking System and Security. 3. Click Windows Firewall. 4. Click Advanced Settings. CompleteView Quick Start Guide Page 39

40 5. Select Inbound Rules. 6. Click New Rule. 7. Select Port and click next. 8. Enter in the following ports as Specific Local Ports and click next Data 4243 Command 4250 Config Server 4255 Admin Service Web Server* *Optional CompleteView Quick Start Guide Page 40

41 9. Select Allow the connection and click next. 10. Select which network types apply to this rule and click next. If you are not sure, select all. CompleteView Quick Start Guide Page 41

42 11. Name the rule CompleteView and click Finish. CompleteView Quick Start Guide Page 42

43 16.2. Configuration of Windows Firewall on Windows Server Right click on My Computer and select Manage. 2. Expand Configuration to see Windows Firewall with Advance Settings. 3. Expand Windows Firewall with Advance Settings to see Inbound Rules. 4. Select Inbound Rules. 5. Click New Rule. 6. Select Port and click next. CompleteView Quick Start Guide Page 43

44 7. Enter in the following ports as Specific Local Ports and click next Data 4243 Command 4250 Config Server 4255 Admin Service Web Server* *Optional 8. Select Allow the connection, and click next. CompleteView Quick Start Guide Page 44

45 9. Select which network types apply to this rule and click next. If you are not sure, select all. 10. Name the rule CompleteView and click Finish. CompleteView Quick Start Guide Page 45

46 17. Appendix B: Change Internet Explorer settings for CompleteView Web Client CompleteView v3.8.1 and higher provides a Web Client compatible with Internet Explorer, Firefox and Google Chrome browsers. When accessing the Web Client with Microsoft Internet Explorer it may be necessary to modify some operating system and/or Java settings to access the web client and optimize performance. CompleteView 4.5 and higher requires a browser compatible with Microsoft Silverlight 5.x or higher in order to use the web client. Note: Setting changes only apply when accessing the Web Client with IE 8 & 9. When access the Web Client with Chrome or FireFox browsers these settings do not need to be changed Configuring for Web Client access on Windows 7 using Internet Explorer v8 or v9 1. In Internet Explorer, click Tools -> Internet Options -> Security 2. Click Custom level 3. Under the ActiveX Controls and plug-ins heading set Allow ActiveX Filtering to Disable CompleteView Quick Start Guide Page 46

47 In addition to the above setting change in Internet Explorer, it is necessary to change a setting in Java based on which version of Windows 7 is used For users of Windows 7 32 Bit edition 1. Open Windows Control Panel, double click Java to open the Java Control Panel 2. Click the Advanced tab. Under Java Plug-in check Enable the next-generation Java Plug-in (requires browser restart) CompleteView Quick Start Guide Page 47

48 17.3. For users of Windows 7 64 Bit edition 1. Open Windows Control Panel, double click Java to open the Java Control Panel 2. Click the Advanced tab. Under Java Plug-in uncheck Enable the next-generation Java Plugin (requires browser restart) CompleteView Quick Start Guide Page 48

49 17.4. Configuring for Web Client access on Windows Server 2008 using Internet Explorer v8 or v9 1. Under Administrative Tools open Server Manager. 2. Click Configure Internet Explorer Enhanced Security Configuration. 3. Disable Internet Explorer Enhanced Security Configuration for both Administrations and Users. 4. Open Internet Explorer and click Tools -> Internet Options -> Security -> Trusted Sites CompleteView Quick Start Guide Page 49

50 5. Click Sites 6. Enter the URL of the CompleteView Web Client and click Add to add the CompleteView Web Client to the list of Trusted Sites. Note: For users of Internet Explorer 9 on Windows Server 2008, you should also Disable ActiveX Filtering in Internet Explorer s security settings. 1. In Internet Explorer, click Tools -> Internet Options -> Security 2. Click Custom level CompleteView Quick Start Guide Page 50

51 3. Under the ActiveX Controls and plug-ins heading set Allow ActiveX Filtering to Disable CompleteView Quick Start Guide Page 51

52 18. Appendix C: Software Guidelines and Best Practices IP Cameras PTZ Cameras Motion Zones Storage Volume Threshold RAID Arrays CompleteView Settings Make sure your cameras are on the CompleteView Supported Cameras list. Configure resolution, maximum frame rate, and compression settings using the camera manufacturer s setup tools and/or software. If you require time stamp and camera name overlay and are not recompressing the IP video stream, make sure these settings are configured on the camera using the camera manufacturer s setup tools and/or software. Unless you have chosen to recompress the video stream on the IP camera setup tab in CompleteView, the time stamp and camera name will not display in recorded video, even if it is enabled on the General setup tab within CompleteView System Configuration. The recording frame rate settings must be configured via the IP camera manufacturers setup tools/software, otherwise if left as default CompleteView will record the rate the IP camera is defaulted to. Exception: Arecont cameras will utilize the fps settings on the CompleteView System Configuration Camera Setup General Tab fps settings for scheduled, alarm, and motion recording. PTZ Cameras should be setup for scheduled recording and not motion recording. Avoid areas of constant motion such as trees, shadows, busy streets, etc. Test the configured sensitivity settings before finalizing your configuration to ensure a low level of false alarms. Review recordings after a few days of operation to make sure the motion settings are configured properly. For optimal performance, verify each recording volume s threshold is set to a minimum of 5% of the total storage capacity of the volume. If you have more than one storage array, it is recommended to split the camera recording between the arrays to maximize I/O performance. Ex. 50 total cameras setup 1-25 to write to first array, and to write to the second array. Schedule or perform periodic consistency checks during off hours to assist in finding drive/array failure detection. This will ensure optimal performance of the storage array. CompleteView Quick Start Guide Page 52

53 Note: If you purchased a Salient NVR the setting recommendations listed under System Settings &General Best Practices have been preconfigured at the factory. System Hardware Drivers System Settings System Settings & General Best Practices Make sure you have current/stable drivers for the system s chipset, RAID Controller (firmware, driver), video adapter & network controller. Make sure to have current/stable bios for your specific motherboard. Make sure to read all release notes for driver compatibility with your current hardware set, as not all driver/bios updates are necessary unless they have a fix for a current issue that you are experiencing. Important: Disable Windows indexing on all recording volumes. If running an antivirus application disable real-time file scanning & scheduled scans on all recording volumes as well as the [Program Files]\CompleteView folder and [ProgramData]\Salient folder. Set Performance Options to adjust for best performance on the operating system. It is recommended that you configure your operating system on a dedicated partition. This partition should not contain any video recording volumes. It is also recommended that sizing be a minimum of 50GB. CompleteView Quick Start Guide Page 53

54 19. Additional Resources Visit the Salient website, for additional support and CompleteView training: Manuals & Documentation ( Includes Administrator s Manual, Client User Manuals (including Video, Alarm and Web clients), How To Guides and Tips. Online Tech Support ( Get quick access to online tech support modules that cover the most frequently asked product questions, such as Adding and Moving IP Camera Licenses. Salient University elearning ( A convenient way to get trained on CompleteView. Register online for access to interactive, user training modules covering the Video, Alarm, Mapping and Web clients. Classroom Training ( Traditional, classroom training is available throughout the United States. Please visit the Salient website for training calendar, agenda and registration. Salient Systems N. MoPac Expy. Building 3, Suite 700 Austin, TX Fax Salient Systems Corporation. Company and product names mentioned are registered trademarks of their respective owners. CompleteView Quick Start Guide Page 54