User Guide. 3Com Gigabit Network Interface Card 3C

Transcription

1 User Guide 3Com Gigabit Network Interface Card 3C Published April 2003 User guide version 1.0

2 3Com Corporation 5500 Great American Parkway Santa Clara, California U.S.A. Copyright Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com is a registered trademark and the 3Com logo is a trademark of 3Com Corporation. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. Intel and Pentium are registered trademarks of Intel Corporation. Marvell, Virtual Cable Tester (VCT) and the Marvell logo are registered trademarks of Marvell. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. All other company and product names may be trademarks of the respective companies with which they are associated. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or!license.txt. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com s standard commercial license for the software. Technical data is provided with limited rights only as provided in DFAR (Nov 1995) or FAR (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this user guide.

3 Contents 1 Introduction 1 2 Installing and Connecting the NIC 3 3 Windows XP Driver Installation 9 4 Windows 2000 Driver Installation 13 5 Windows Me Driver Installation 17 6 Windows 98 SE Driver Installation 21 7 Windows NT 4.0 Driver Installation 25 8 Linux Driver Installation 29 9 Novell NetWare Driver Installation Installing and Using the 3Com Connection Assistant Using the Virtual Cable Tester Troubleshooting 41 A Specifications 45 B Technical Support 47 C Warranty Information 51 D Regulatory Information 53

4 Contents

5 1 Introduction This guide describes how to install and configure the 3Com 3C2000 Gigabit Network Interface Card (NIC) in the following operating system (OS) environments: Windows XP Windows 2000 Windows Millennium Edition (Me) Windows 98 SE Windows NT 4.0 Linux 2.4 Novell NetWare 5.1 and 6.0 Package Contents 3Com 3C2000 Gigabit NIC Keep the NIC in its package until ready for installation. 3Com Installation CD with driver software and user guide If the Windows autorun feature is enabled on your system, the 3Com Master Navigator launches automatically when you insert the 3Com Installation CD. See Using the Master Navigator on page 6 for more information. NOTE: Inform your network supplier of any missing or damaged items. If you need to return the NIC, you must use the original (or equivalent) packaging. 1

6 1 Introduction 2

7 2 Installing and Connecting the NIC Before installing the NIC, make sure your PC meets the requirements listed below. Hardware Requirements Pentium-based PC that meets software requirements for the following operating systems: Windows XP with latest service pack Windows 2000 with latest service pack Windows Me with latest service pack Windows 98 SE with latest service pack Windows NT 4.0 with latest service pack Linux 2.4 Novell NetWare 5.1 or 6.0 One open PCI slot PCI v2.2 33/66 MHz 128 MB RAM (minimum) Safety Precautions Observe the following safety precautions. WARNING: The NIC is being installed in a system that operates with voltages that can be lethal. Before you remove the cover of your system, you must observe the following precautions to protect yourself and to prevent damage to the system components: Remove any metallic objects or jewelry from your hands and wrists. Use only insulated or nonconducting tools. Verify that the system is powered off and unplugged before removing the cover. Install or remove the NIC in a static-free environment only. The use of a properly grounded wrist strap (or other personal anti-static device) and an anti-static mat are strongly recommended. 3

8 2 Installing and Connecting the NIC Pre-Installation Checklist 1 Check that your system meets the hardware and software requirements listed under Hardware Requirements in the previous section. 2 Verify that your system is using the latest BIOS. 3 Review the information in the readme.txt file on the 3Com Installation CD for important information not available at the time this user guide was created. 4 If your system is active, shut it down. 5 When shut down is complete, turn the power off and unplug the system. 6 Holding the NIC card by the edges, remove it from its shipping package and place it on an anti-static surface. 7 Check the NIC for visible signs of damage, particularly on the edge connector. Never attempt to install any damaged NIC. If the NIC is damaged, report it to your supplier. Installing the NIC 1 Review the safety precautions and pre-installation checklist. 2 Before installing the NIC, ensure the system power is off, the system is unplugged from the power outlet, and that proper electrical grounding procedures have been followed. 3 Remove the system cover, and select any empty PCI slot. If you do not know how to identify a PCI slot, refer to your system documentation. 4 Remove the blank cover plate from the slot that you selected. 5 Holding the NIC by the edges, align the connector edge of the NIC with the PCI connector dock. 6 Applying even pressure at both corners of the NIC, push the NIC until it is firmly seated in the PCI slot. When properly seated, the port connector on the NIC will be aligned with the slot opening, and its faceplate will be flush against the system chassis. CAUTION: Do not use excessive force when seating the NIC, as this may damage the system or the NIC. If the NIC resists seating, remove it from the system, realign it, and try again. 7 Secure the NIC in the PCI slot. 8 Replace the system cover, disconnect any personal anti-static devices, and plug the system back in. 9 Turn the system power on. After the system returns to normal operation, the NIC hardware is fully installed. The next step is to connect the network cable. 4

9 Connecting the Network Cable Connecting the Network Cable The NIC has one RJ-45 connector for attaching it to an Ethernet copper-wire segment. When automatic link negotiation is disabled, the port can be configured for 10 Mbps or 100 Mbps signaling at either half-duplex or full-duplex operation, as well as 1000 Mbps signaling at full-duplex operation. To connect a network cable to the NIC: 1 Prepare an appropriate cable. The following table lists the cable characteristics for connecting to 10/100/1000BASE-T ports: Port Type Connector Media Maximum Distance 10BASE-T RJ-45 CAT 3, 4, or 5 UTP 100 meters (325 feet) 100BASE-T RJ-45 CAT 5 UTP (two pair) 100 meters (325 feet) 1000BASE-T RJ-45 CAT 5/CAT 5e (four pair) 100 meters (325 feet) NOTE: 1000BASE-T signaling requires four twisted pairs of Category 5 balanced cabling, as specified in ISO/IEC 11801:1995 and EIA/TIA-568-A (1995) and tested using procedures defined in TIA/EIA TSB95. 2 Connect one end of the cable to the NIC. 3 Connect the other end of the cable to an RJ-45 Ethernet network port. The next step is to install the NIC driver and software. Installing NIC Software This section describes how to install the NIC driver and software in Windows using the 3Com Master Navigator. NOTE: For driver installation and configuration instructions on non-windows operating systems, or if you do not want to use the 3Com Master Navigator, refer to the software configuration chapter for that specific driver. 1 Insert the 3Com Installation CD. The Master Navigator launches automatically. If it does not launch, run LAUNCH.EXE from the 3Com Installation CD. 2 Select NIC Software, and then follow the prompts on the screen. 5

10 2 Installing and Connecting the NIC Using the Master Navigator When you allow the Windows autorun feature to launch the Welcome Screen of the 3Com Master Navigator, you can select from the options listed below. NOTE: If the Windows autorun feature is not enabled, run LAUNCH.EXE from the 3Com Installation CD. User Guide View, print, or copy the user guide. The user guide is in Adobe Acrobat PDF format. You can also place a copy of the user guide on your hard drive and place a link to it in the Windows Start, Programs listing. NOTE: You must have Adobe Acrobat installed to view the user guide. NIC Software Install your NIC or improve the performance, control, and management of your current network. 6

11 Installing NIC Software Other Software Install other helpful utilities and programs. These programs include the 3Com Connection Assistant, the Virtual Cable Tester, and Adobe Acrobat Reader 5.1. For more information on these programs, see Chapter 10, Installing and Using the 3Com Connection Assistant. and Chapter 11, Using the Virtual Cable Tester. Create Diskettes Create a set of installation diskettes for the following operating systems: Windows XP Windows 2000 Windows Me Windows 98 SE Windows NT 4.0 You can also use the MakeDisk (SETUP.EXE) utility on the Installation CD to create diskettes. Register Product Register online. You must register your product to obtain support, upgrades, and new product information. 7

12 2 Installing and Connecting the NIC 8

13 3 Windows XP Driver Installation If you do not want or cannot use the 3Com Master Navigator on your system, use the following procedure to install the drivers for Windows XP. Requirements Before you begin, make sure that: 1 All installation requirements are met. See Hardware Requirements on page 3. 2 The NIC is installed. See Installing the NIC on page 4. 3 You have Network Administrator privileges. NOTE: Verify that the Windows operating system has been upgraded to the latest version and latest service pack. Also, make sure that the system has the correct BIOS and firmware installed to ensure the system works correctly. Installing the Driver To install the driver: 1 Turn on the power to the PC. Windows detects the NIC. The Found New Hardware Wizard starts and detects a new Ethernet Controller. 2 Insert the 3Com Installation CD in the CD-ROM drive. If the main menu appears, click Exit. 3 The Found New Hardware Wizard searches the CD and displays 3Com Gigabit NIC. 4 Click Next. The driver is copied to the hard disk. 5 Click Finish. The driver is installed. Verifying Successful Installation To verify successful NIC installation: 1 Open the Windows Start menu, and then select Control Panel. 2 Double click Network Connections. 3 Check connections in the LAN or High-Speed Internet window. 9

14 3 Windows XP Driver Installation Modifying Configuration Parameters Although the default values should be appropriate in most cases, you may change any of the available options to meet the requirements of your specific system: 1 Open the Windows Start menu, and then select Control Panel. 2 Double-click System. 3 Click the Hardware tab, and then click Device Manager. The Device Manager window appears. 4 Scroll down the list of hardware devices to Network Adapters. Click the plus sign (+) to the left of the icon to display the list of installed NICs. 5 Double-click the Gigabit Ethernet NIC you want to configure. The Gigabit Ethernet Properties window appears, showing the General tab. 6 Click the Advanced tab. A window displaying the list of configurable parameters (and default values) for the NIC appears. 7 Change the parameters as desired. Click the options listed under Properties and then use the pull-down window under Value to change the default or assigned value. The following parameters are available (default values are listed in bold). NOTE: These parameters and options are subject to change and may vary from those listed in this user guide. Parameter Option(s) 802.1p Support: Disable Enable FlowControl Asymmetrical and Symmetrical Asymmetrical Flow Control No Flow Control Symmetrical Flow Control Hardware Checksumming Off On Interrupt Moderation Off On Log Status Messages All Messages Errors None Status Messages Warnings Max IRQ per Sec (range) Maximum Frame Size (range) 10

15 Modifying Configuration Parameters Media Type 10 Mb, Full Duplex 10 Mb, Half Duplex 100 Mb, Full Duplex 100 Mb, Half Duplex 1000 Mb, Full Duplex Auto Network Address Value: Not Present Number of Receive Buffers (range) Number of Transmit Buffers (range) Wake up Capabilities Both Magic Packet None Wake Up Frame 8 When configuration is complete, click OK to accept the settings. 9 Reloading your driver is recommended. To do so: a Right-click My Network Places. b Right-click the NIC and select Disable. The driver is unloaded. c Right-click the NIC and select Enable. The driver is reloaded. 10 Verify that the NIC port LEDs operate as described in the table in Checking Port LEDs on page

16 3 Windows XP Driver Installation Removing the Driver Software Windows XP automatically detects the installation of new hardware. However, Windows XP does not automatically detect removal of driver software. You must first uninstall the NIC driver software before physically removing the NIC from the PC. NOTE: You must uninstall the driver before removing the NIC and moving it to a different slot. To remove the NIC driver and associated software: 1 Start Windows XP and log in. You must have Network Administrator privileges to uninstall the driver software. 2 Select Start, and then Control Panel. The Control Panel window appears. 3 Double-click Administrative Tools, and then Computer Management. 4 The Computer Management window appears. In the left window, click on the plus sign (+) next to System Tools, and then click on Device Manager. 5 Click Network adapters, and then right-click on the 3Com NIC that you want to remove. 6 Select Uninstall. 7 When the Confirm Device Removal window appears, click OK. The driver and associated software are removed from the system. You can now shut down the system and physically remove the NIC. 12

17 4 Windows 2000 Driver Installation If you do not want or cannot use the 3Com Master Navigator on your system, use the following procedure to install the drivers for Windows Requirements Before you begin, make sure that: 1 All installation requirements are met. See Hardware Requirements on page 3. 2 The NIC is installed. See Installing the NIC on page 4. 3 You have Network Administrator privileges. NOTE: Verify that the Windows operating system has been upgraded to the latest version and latest service pack. Also, make sure the correct BIOS and firmware are installed to ensure the system works correctly. Installing the Driver To install the driver: 1 Turn on the power to the PC. Windows detects the NIC. The Found New Hardware Wizard starts and detects a new Ethernet Controller. 2 Insert the 3Com Installation CD in the CD-ROM drive. If the main menu appears, click Exit. 3 Click Next to continue from the Found New Hardware Wizard screen. 4 Click Next to let Windows search for a suitable driver. 5 Click Next to proceed with the search. Windows detects the driver for this device. 6 Click Next. The driver is copied to the hard drive. 7 Click Finish. The driver is installed. Verifying Successful Installation To verify successful NIC installation: 1 Right-click My Network Places and select Properties from the menu. 2 Check connections in the Network and Dial-up Connections window. 13

18 4 Windows 2000 Driver Installation Modifying Configuration Parameters Although the default values should be appropriate in most cases, you may change any of the available options to meet the requirements of your specific system: 1 On the Windows Desktop, right-click the My Computer icon and select Properties from the pop-up menu. The System Properties window appears. 2 Click the Hardware tab and then click Device Manager. The Device Manager window appears. 3 Scroll down the list of hardware devices to Network Adapters. Click the plus sign (+) to the left of the icon to display the list of NICs currently configured. 4 Double-click the Gigabit Ethernet NIC you want to configure. The Gigabit Ethernet Properties window appears, showing the General tab. 5 Click the Advanced tab. A window showing the list of configuration parameters (and default values) for the NIC appears. 6 Change the parameters as desired. Click the options listed under Properties and then use the pull-down window under Value to change the default or assigned value. The following parameters are available (default values are listed in bold). NOTE: These parameters and options are subject to change and may vary from those listed in this user guide. Parameter Option(s) 802.1p Support: Disable Enable FlowControl Asymmetrical and Symmetrical Asymmetrical Flow Control No Flow Control Symmetrical Flow Control Hardware Checksumming Off On Interrupt Moderation Off On Log Status Messages All Messages Errors None Status Messages Warnings Max IRQ per Sec (range) 14

19 Modifying Configuration Parameters Maximum Frame Size (range) Media Type 10 Mb, Full Duplex 10 Mb, Half Duplex 100 Mb, Full Duplex 100 Mb, Half Duplex 1000 Mb, Full Duplex Auto Network Address Value: Not Present Number of Receive Buffers (range) Number of Transmit Buffers (range) Wake up Capabilities Both Magic Packet None Wake Up Frame 7 When configuration is complete, click OK to accept the settings. 8 Reloading your driver is recommended. To do so: a Right-click My Network Places. b Right-click the NIC and select Disable. The driver is unloaded. c Right-click the NIC and select Enable. The driver is reloaded. 9 Verify that the NIC port LEDs operate as described in the table in Checking Port LEDs on page

20 4 Windows 2000 Driver Installation Removing the Driver Software Windows 2000 automatically detects the installation of new hardware. However, Windows 2000 does not automatically detect removal of driver software. You must first uninstall the NIC driver software before physically removing the NIC from the PC. NOTE: You must uninstall the driver before removing the NIC and moving it to a different slot. To remove the NIC driver and associated software: 1 Start Windows 2000 and log in. 2 Open the Windows Start menu and select Settings, and then Control Panel. 3 Double-click the Add/Remove Hardware Wizard. The Add/Remove Hardware Wizard window appears. 4 Click Next. The Choose a Hardware Task window appears. 5 Click Uninstall/Unplug a device (recommended), and then click Next. Choose this option to uninstall a device or to prepare your system for unplugging a device. The Choose a Removal Task window appears. 6 Click Uninstall a device (recommended), and then click Next. This option permanently uninstalls a device and its driver. The Installed Devices on Your Computer screen appears. 7 Click the NIC you want to uninstall (3Com Gigabit NIC), and then click Next. 8 In the Uninstalled Devices window, click Yes, I want to uninstall this device, and then click Next. The Completing the Add/Remove Hardware Wizard window appears. 9 Click Finish. The driver and associated software are removed from the system. You can now shut down the system and physically remove the NIC. 16

21 5 Windows Me Driver Installation If you do not want or cannot use the 3Com Master Navigator on your system, use the following procedure to install the drivers for Windows Me. Requirements Before you begin, make sure that: 1 All installation requirements are met. See Hardware Requirements on page 3. 2 The NIC is installed. See Installing the NIC on page 4. NOTE: Verify that the Windows operating system has been upgraded to the latest version and latest service pack. Also, make sure the correct BIOS and firmware are installed to ensure the system works correctly. Installing the Driver To install the driver: 1 Turn on the power to the PC. Windows detects the NIC. The Add New Hardware Wizard starts and detects a new PCI Ethernet Controller. 2 Insert the 3Com Installation CD in the CD-ROM drive. If the main menu appears, click Exit. 3 Click Next to continue from the Add New Hardware Wizard. Windows detects the driver and copies the necessary files for this device. 4 Click Finish. Windows prompts for a reboot. NOTE: You must reboot the system to complete the installation. Verifying Successful Installation To verify successful NIC installation: 1 Right-click My Computer and select Properties. 2 Click on the Device Manager tab. The Device Manager window appears. 3 Scroll down the list of hardware devices to Network Adapters. Click the plus sign (+) to the left of the icon to display the list of NICs currently configured. 4 Make sure that the 3Com Gigabit NIC is installed and that there is not a red X or a yellow exclamation point (!) next to the device. 17

22 5 Windows Me Driver Installation Modifying Configuration Parameters Although the default values should be appropriate in most cases, you may change any of the available options to meet the requirements of your specific system: 1 On the Windows Desktop, right-click the My Network Place icon and select Properties. The Network Configuration window appears. 2 Double-click the Gigabit Ethernet NIC you want to configure. The Gigabit Ethernet Properties window appears, showing the Driver Type tab. 3 Click the Advanced tab. A window showing the list of configurable parameters (and default values) for the NIC appears. 4 Change the parameters as desired. Click the options listed under Properties and then use the pull-down window under Value to change the default or assigned value. The following parameters are available (default values are listed in bold). NOTE: These parameters and options are subject to change and may vary from those listed in this user guide. Parameter Option(s) 802.1p Support: Disable Enable FlowControl Asymmetrical and Symmetrical Asymmetrical Flow Control No Flow Control Symmetrical Flow Control Hardware Checksumming Off On Interrupt Moderation Off On Log Status Messages All Messages Errors None Status Messages Warnings Max IRQ per Sec (range) Maximum Frame Size (range) 18

23 Removing the Driver Software Media Type 10 Mb, Full Duplex 10 Mb, Half Duplex 100 Mb, Full Duplex 100 Mb, Half Duplex 1000 Mb, Full Duplex Auto Network Address Value: Not Present Number of Receive Buffers (range) Number of Transmit Buffers (range) Wake up Capabilities Both Magic Packet None Wake Up Frame 5 When configuration is complete, click OK to accept the settings. 6 Reloading your driver is necessary for the changes to take place. To do so, restart Windows. 7 Verify that the NIC port LEDs operate as described in the table in Checking Port LEDs on page 43. Removing the Driver Software Windows Me automatically detects the installation of new hardware. However, Windows Me does not automatically detect removal of driver software. You must first uninstall the NIC driver software before physically removing the NIC from the PC. NOTE: You must uninstall the driver before removing the NIC and moving it to a different slot. To remove the NIC driver and associated software: 1 Start Windows Me and log in. 2 Right-click My Computer and select Properties. 3 Click the Device Manager tab. The Device Manager window appears. 4 Scroll down the list of hardware devices to Network Adapters. Click the plus sign (+) to the left of the icon to display the list of NICs currently configured. 5 Click the NIC you want to uninstall (3Com Gigabit NIC), and then click Remove. 6 Click OK to confirm the removal of the NIC. Windows prompts to restart. 7 Turn off power to the PC. The driver and associated software are removed from the system. You can now physically remove the NIC. 19

24 5 Windows Me Driver Installation 20

25 6 Windows 98 SE Driver Installation The Windows 98 driver installation requires the use of the 3Com Master Navigator, as described below in Installing the Driver. Requirements Before you begin, make sure that: 1 All installation requirements are met. See Hardware Requirements on page 3. 2 You have Network Administrator privileges. NOTE: Do not install the NIC in the PC until after you have saved drivers to your system s hard drive, as described below. NOTE: Verify that the Windows operating system has been upgraded to the latest version and latest service pack. Also, make sure the correct BIOS and firmware are installed to ensure the system works correctly. Installing the Driver To install the driver: 1 Turn on the power to the PC. 2 Insert the 3Com Installation CD in the CD-ROM drive. If the 3Com Connection Assistant is not installed, you are prompted to install it. Click Yes to install the 3Com Connection Assistant. When finished, you are directed to the Master Navigator main menu. If the 3Com Connection Assistant is installed, the Master Navigator main menu appears. 3 Click NIC Software. 4 Click Install NIC Driver and Diagnostics. The Add New Hardware Wizard automatically detects the NIC and prompts you to search for new drivers. 5 Click Next to continue. 6 Select Specify a location and open the pull-down menu and locate C:\WINDOWS\OPTIONS\CABS. 7 Click Next to continue. 8 Select Install the updated driver and follow the prompts to install the drivers on your PC. 9 When the drivers are installed, click Finish. 10 Reboot the PC. The installation is complete. NOTE: You must reboot the PC to complete the installation. 21

26 6 Windows 98 SE Driver Installation Verifying Successful Installation To verify successful NIC installation: 1 Right-click My Computer and select Properties. 2 Click the Device Manager tab. The Device Manager window appears. 3 Scroll down the list of hardware devices to Network Adapters. Click the plus sign (+) to the left of the icon to display the list of NICs currently configured. 4 Make sure the 3Com Gigabit NIC is installed and that there is not a red X or a yellow exclamation point (!) next to the device. Modifying Configuration Parameters Although the default values should be appropriate in most cases, you may change any of the available options to meet the requirements of your specific system: 1 Right-click the My Network Place icon and select Properties. The Network Configuration window appears. 2 Double-click the Gigabit Ethernet NIC you want to configure. The Gigabit Ethernet Properties window appears, showing the Driver Type tab. 3 Click the Advanced tab. A window showing the list of configurable parameters (and default values) for the NIC appears. 4 Change the parameters as desired. Click the options listed under Properties and then use the pull-down window under Value to change the default or assigned value. The following parameters are available (default values are listed in bold). NOTE: These parameters and options are subject to change and may vary from those listed in this user guide. Parameter Option(s) 802.1p Support: Disable Enable FlowControl Asymmetrical and Symmetrical Asymmetrical Flow Control No Flow Control Symmetrical Flow Control Hardware Checksumming Off On Interrupt Moderation Off On 22

27 Modifying Configuration Parameters Log Status Messages All Messages Errors None Status Messages Warnings Max IRQ per Sec (range) Maximum Frame Size (range) Media Type 10 Mb, Full Duplex 10 Mb, Half Duplex 100 Mb, Full Duplex 100 Mb, Half Duplex 1000 Mb, Full Duplex Auto Network Address Value: Not Present Number of Receive Buffers (range) Number of Transmit Buffers (range) Wake up Capabilities Both Magic Packet None Wake Up Frame 5 When configuration is complete, click OK to accept the settings. 6 Reloading your driver is necessary for the changes to take place. To do so, restart Windows. 7 Verify that the NIC port LEDs operate as described in the table in Checking Port LEDs on page

28 6 Windows 98 SE Driver Installation Removing the Driver Software Windows 98 automatically detects the installation of new hardware. However, Windows 98 does not automatically detect removal of driver software. You must first uninstall the NIC driver software before physically removing the NIC. NOTE: You must uninstall the driver before removing the NIC and moving it to a different slot. To remove the NIC driver and associated software: 1 Start Windows 98 and log in. 2 Right-click My Computer, and then select Properties. 3 Click the Device Manager tab. The Device Manager window appears. 4 Scroll down the list of hardware devices to Network Adapters. Click the plus sign (+) to the left of the icon to display the list of NICs currently configured. 5 Click the NIC you want to uninstall (3Com Gigabit NIC), and then click Remove. 6 Click OK to confirm the removal of the NIC. Windows prompts for a restart. 7 Turn off the power to the PC. The driver and associated software are removed from the system. You can now physically remove the NIC. 24

29 7 Windows NT 4.0 Driver Installation If you do not want or cannot use the 3Com Master Navigator on your system, use the following procedure to install the updated drivers. Requirements Before you begin, make sure that: 1 All installation requirements are met. See Hardware Requirements on page 3. 2 The NIC is installed. See Installing the NIC on page 4. 3 You have Network Administrator privileges. NOTE: Verify that the Windows operating system has been upgraded to the latest version and latest service pack. Also, make sure the correct BIOS and firmware are installed to ensure the system works correctly. Installing the Driver To install the driver: 1 Turn on the power to the PC. 2 Double-click the My Computer icon, the Control Panel icon, and then the Network icon. 3 Select the Adapters tab. NOTE: If networking has not been installed on your PC, Windows NT asks if you want to install networking. Click Yes, and then click Select from Disk. Go to step 5 to continue. 4 Click Add. The Select Network Adapter dialog box appears. 5 Click Have Disk. The Insert Disk dialog box appears. 6 Insert the 3Com Installation CD in the CD-ROM drive. If the main menu appears, click Exit. 7 At the OEM Option dialog box, type in the path of the CD and then click OK. 8 Make sure the 3Com NIC is selected, and then click OK. If this is the first time setting up the network, Windows may prompt you to click Next to continue setting up the protocol and services. Files are copied. Windows may prompt you for the Windows NT specific files. These are typically located in C:\I Click OK on any dialog boxes that may appear. 10 When the installation is complete, Windows prompts for a reboot. After the reboot, make sure to reapply the service pack. 25

30 7 Windows NT 4.0 Driver Installation Verifying Successful Installation To verify successful NIC installation: 1 Double click the My Computer icon, the Control Panel icon, and then the Network icon. 2 Select the Adapters tab. 3 Make sure that the name of the NIC appears in the list of network adapters. Modifying Configuration Parameters To change configuration parameters in Windows NT 4.0, you must have the 3Com NIC Diagnostics program installed. Although the default values should be appropriate in most cases, you may change any of the available options to meet the requirements of your specific system. 1 Launch the 3Com NIC Diagnostics program. 2 Change the parameters as desired. The following parameters are available (default values are listed in bold): Parameter Options Media Type AutoSelect 1000Full 100Full 100Half 10Full 10Half Hardware Default Flow Control Disabled Asymmetrical Flow Control Symmetrical Flow Control Asymmetrical and Symmetrical Flow Control Log Status Messages Status Messages Warnings Errors None Boot ROM Disabled Enabled 26

31 Removing the Driver Software Removing the Driver Software You must uninstall the driver before removing the NIC or moving it to another slot in the PC. To remove the NIC driver and associated software: 1 Start Windows NT and log in. You must have Network Administrator privileges to remove the driver software. 2 Open the Windows Start menu, and then select Settings, Control Panel. The Control Panel screen appears. 3 Double-click the Network icon The Network window appears. 4 Select the Adapters tab. 5 Click the NIC you want to uninstall, and then click Remove. 6 Click Yes to continue. 7 In the Network Adapters screen, click Close to finish uninstalling the driver. 8 When prompted to restart the PC, click Yes. The driver and associated software are removed from the system. You can now shut down the system and physically remove the NIC. 27

32 7 Windows NT 4.0 Driver Installation 28

33 8 Linux Driver Installation Before you install the driver for Linux, make sure that you are logged in as root (SuperUser). Installing the Driver To install the driver: 1 Make sure that the kernel source is installed in /usr/src/linux or /usr/src/linux Copy the file /Linux/3c2000.tar.gz from the 3Com Installation CD to your hard drive. a Create a directory to mount the CD-ROM into (if it does not exist): mkdir /mnt/cdrom b Mount the CD-ROM using the following command: mount /dev/cdrom /mnt/cdrom 3 Copy the driver to a temporary directory: mkdir /tmp/3c2000 cp /mnt/cdrom/linux/* /tmp/3c Unpack the driver: cd /tmp/3c2000 tar zxvf 3c2000.tar.gz NOTE: On SuSE systems 7.1 and higher, you must execute the following commands before running the make command: cp /boot/vmlinuz.version.h /usr/src/linux/include/linux/ version.h cp /boot/vmlinuz.autoconf.h /usr/src/linux/include/linux/ autoconf.h For more details, go to: 5 Compile the driver: cd /tmp/3c2000/3c2000 make 6 Load the driver: make load Depending on your configuration, the operating system may automatically start the interface and request an address from a DHCP server. If it does not, start the interface using the following command: ifconfig eth0 up You may have to substitute 'eth0' for your actual interface if you have more than one Ethernet NIC installed. 29

34 8 Linux Driver Installation Removing the Driver To unload the driver: 1 Type ifconfig eth0 down (substitute your actual interface for eth0). 2 Type rmmod 3c2000. Refer to the readme file for more information regarding the Linux driver configuration. 30

35 9 Novell NetWare Driver Installation Requirements Before you begin, make sure that: The NIC is installed in the server. The latest support pack files are installed. The latest support packs can be found at: NOTE: If you are installing NetWare 5.x or 6.x for the first time, you need to install the NIC driver during the operating system installation procedure. To obtain the latest support pack files, go to the Novell support Web site and select the Minimum Patch List option in the navigation bar. Scroll down the page and select and download the latest support pack or patch file(s) for the operating system running on your server. Installing the Driver in Novell NetWare Server 5.1 and 6.0 Be sure that the server has the latest support pack available installed. The latest support packs can be found at: You may want to create an archive disk by copying all the files from the CD ROM NetWare directory onto a floppy disk. If you choose to use the CD directly, ensure that the CDROM.NLM file is loaded and that you are aware of the NetWare Volume name for the CD that you just installed. There are two methods for installing the driver: Installation during the Novell operating system installation. Installation when Novell is already installed. Installation During Novell OS Installation You may want to create an archive disk by copying all of the files from the CD ROM Netware directory onto a floppy disk. If you choose to use the CD directly, make sure that the CDROM.NLM file is loaded and that you are aware of the NetWare volume name for the CD that you just installed. 1 When prompted for the network board, select the field and then press Enter. 2 Press Insert to specify a NIC. 3 Press Insert to specify an unlisted NIC. 4 Press Enter if the drivers are contained on a floppy disk, or press F3 and enter a different path. 5 Press Enter to select the NIC. 6 Select Modify Driver Properties to configure NIC options, or choose Return to Driver Summary. 31

36 9 Novell NetWare Driver Installation Installation with Novell Already Installed Be sure that the server has the latest support pack available installed. The latest support pack can be found at: 1 Insert the NIC into a PCI slot. 2 Go to system console on the server. 3 Run nwconfig. 4 Go to driver options, configure network drivers. 5 Choose Select a driver. a Press Enter if the drivers are contained on a floppy disk, or b Press F3 and enter the path of the drivers if they are not contained on a floppy disk. 6 Select Yes to copy the driver. 7 Enter the slot number of the NIC. For instructions on identifying the slot number, see Identifying the Slot Number below. 8 Configure the protocols as necessary. 9 Press F10 to save the parameters. 10 Select Save parameters and load driver. After the driver is loaded, you may continue to load other drivers if needed. Identifying the Slot Number If you do not know the slot number of the NIC you are installing, follow the instructions below to identify the slot number. 1 Press the Ctrl and Esc keys on your keyboard. 2 Go to system console. 3 At the system console, type Load EL2000. This loads the driver. 4 At the system console, type config. 5 Look for the driver name 3Com Gigabit NIC. 6 Note the slot number used by the NIC. 7 Type Unload EL2000 at the system console. 8 Press the Ctrl and Esc keys on your keyboard. 9 Go to nwconfig. 32

37 Verifying or Modifying NIC Parameters Verifying or Modifying NIC Parameters When a NIC configuration is saved, the NetWare install program adds load and bind statements to the autoexec.ncf file. By accessing this file, you can verify the parameters configured for each NIC, modify them, or enter additional parameters. NOTE: The Novell monitor program and the config command are also useful for verifying driver configuration. For information on how to use these programs, see the Utilities Reference in your Novell NetWare online documentation. A valid autoexec.ncf file is shown below. One set of load and bind commands is shown for each frame type the NIC is configured to support. set Time Zone = PST8PDT set Daylight Savings Time Offset = 1 set Start Of Daylight Savings Time = (APRIL SUNDAY FIRST 2:00:00 AM) set End Of Daylight Savings Time = (OCTOBER SUNDAY LAST 2:00:00 AM) set Default Time Server Type = SINGLE set Bindery Context = O=LAN # WARNING! file server name NOVELLSERVER # WARNING! # If you change the name of this server, you must update # all the licenses that are assigned to this server. Using # NWAdmin, double-click a license object and click # Certificate Assignments. If the old name of # this server appears, you must delete it and then add the # new server name. Do this for all license objects. ServerID 1C8EE2C LOAD ODINEB.NLM LOAD TCPIP LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.2 NAME=3C2000_1_E82 BIND IPX 3C2000_1_E82 NET=FAFD3D25 LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.3 NAME=3C2000_1_E83 BIND IPX 3C2000_1_E83 NET=5A2D8D6D LOAD 3C2000 SLOT=2 FRAME=Ethernet_SNAP NAME=3C2000_1_ESP BIND IPX 3C2000_1_ESP NET=477A35BD LOAD 3C2000 SLOT=2 FRAME=Ethernet_II NAME=3C2000_1_EII BIND IPX 3C2000_1_EII NET=C3C8F2E4 BIND IP 3C2000_1_EII ADDR= MASK=ff.ff.ff.0 mount all SEARCH ADD SYS:\JAVA\BIN SEARCH ADD SYS:\JAVA\NWGFX NOTE: If you modify any NIC parameters, you must reboot the system before the changes will take effect. If you make changes and do not reboot, you may experience configuration problems. If the driver was loaded at console, however, no reboot is necessary. 33

38 9 Novell NetWare Driver Installation NIC Driver Configuration Parameters for Novell NetWare The following tables show the driver configuration parameters for Novell NetWare. The default values are listed in bold. Parameter Option(s) Slot Number Node Address Set the Maximum Frame Size 1514 QUIET Suppress Driver Status Messages Don t Suppress Driver Status Message Auto Advanced Options For Task Offload Yes No Advanced Option For Port A Yes No Paced Packet Batch No Interrupt Moderation Static Interrupt Moderation Dynamic Interrupt Moderation Advanced Options For Performance Tuning Yes No When Advanced Options For Task Offload is set to YES, the following parameter is shown: Parameter Option(s) HW Checksum HW Checksum On HW Checksum OFF When Advanced Option For Port A is set to YES, the following parameters are shown: Parameter Option(s) AutoNegotiation Mode On Port A AutoNegotiation AutoNegotiation off Link Speed Mode on Port A Auto 10 Mbit 100 Mbit 1000 Mbit Role of Port A in Clock Generation Master Slave Auto 34

39 Removing Drivers from Autoexec.ncf Duplex Mode Capability Port A Half- and Full Duplex Half Duplex only Full Duplex only Flow Control Capability Port A No Flow Control Asymmetric Flow Control to other station Symmetric Flow Control Symmetric or Asymmetric Flow Control When Advanced Options For Performance Tuning is set to YES, following parameters are shown: Parameter Option(s) Mode Interrupt Mode Polling Mode Size Of Transmit Copy Buffers Transmit Descriptors on Active Port Removing Drivers from Autoexec.ncf To remove the drivers from the autoexec.ncf file, locate the load and bind command lines and remark them out by inserting the # symbol at the beginning of each command line. Example: # LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.2 NAME=3C2000_1_E82 # BIND IPX 3C2000_1_E82 NET=FAFD3D25 # LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.3 NAME=3C2000_1_E83 # BIND IPX 3C2000_1_E83 NET=5A2D8D6D # LOAD 3C2000 SLOT=2 FRAME=Ethernet_SNAP NAME=3C2000_1_ESP # BIND IPX 3C2000_1_ESP NET=477A35BD # LOAD 3C2000 SLOT=2 FRAME=Ethernet_II NAME=3C2000_1_EII # BIND IPX 3C2000_1_EII NET=C3C8F2E4 # BIND IP 3C2000_1_EII ADDR= MASK=ff.ff.ff.0 35

40 9 Novell NetWare Driver Installation 36

41 10 Installing and Using the 3Com Connection Assistant The 3Com Connection Assistant is an optional, Web-based software component that allows access to a variety of interactive technical support services. These services can help you: Resolve NIC installation problems. Download the latest NIC drivers. Access a list of frequently asked questions as well as the 3Com Knowledgebase. System Requirements To install and use the 3Com Connection Assistant requires: Windows XP, Windows 2000, Windows Me, Windows 98 SE or Windows NT 4.0. Internet Explorer version 4.0 or later or Netscape Navigator version 4.06 or later with Microsoft Java Virtual Machine (JVM) installed. NOTE: To download Java Virtual Machine, or for support with the 3Com Connection Assistant, go to: Installation 1 Insert the 3Com Installation CD in the CD-ROM drive. The Master Navigator Welcome screen launches automatically. If it does not launch, run LAUNCH.EXE from the 3Com Installation CD. 2 Click Other Software. 3 Click 3Com Connection Assistant. 4 Follow the prompts on the screen. A 3Com Connection Assistant icon appears on the Windows desktop. Double-click the icon to start the program. For help on using the 3Com Connection Assistant, see the online help included with the software. 37

42 10 Installing and Using the 3Com Connection Assistant 38

43 11 Using the Virtual Cable Tester The Virtual Cable Tester is an optional software package that can be installed from the 3Com Master Navigator on the 3Com Installation CD. About Marvell's Virtual Cable Tester (VCT) Technology Marvell's Virtual Cable Tester (VCT) technology feature utilizes Time Domain Reflectometry (TDR) technology to remotely and non-evasively diagnose the quality and characteristics of the attached cables. Using this technology, it is possible to detect and report potential cabling issues such as cable opens, cable shorts or any impedance mismatches in the cable and accurately report within one meter the distance of the fault. Additionally, VCT technology will also detect pair swaps, pair polarity reversal and excessive pair skew. Marvell's VCT technology enables an IT manager or an end user to quickly identify the failing mechanism and isolate the source of the problem. VCT lists the cable pairs, the status of the corresponding cable pair, the distance to the fault (length), and the status of the test. If at the selected NIC the link is up, Digital Signal Processor (DSP) is activated, which reports the speed of the connection and the length of the cable (only if link is at Gigabit speed). VCT cannot be started if the link is active. The following states of a cable pair are possible after VCT is executed: Normal cable the cable pair is connected correctly. Short cable two or more cable pairs are short-circuited together. VCT reports the distance to the short circuit in meters. Open cable there is a lack of continuity between the pins at each end of the twisted-pair cable. That is, the cable pair is not connected correctly. VCT reports the distance to the open location in meters. Test failed the test of the cable pairs was not successful. Impedance mismatch the impedance on the cable pair is not corrected. Possible reasons for impedance mismatch are: The cable pair is not connected properly. The cable pair is damaged. The connector is faulty. VCT reports the distance to the impedance mismatch in meters. 39

44 11 Using the Virtual Cable Tester Installing the Virtual Cable Tester To install VCT: 1 Insert the 3Com Installation CD in the CD-ROM drive. The Welcome screen appears. If it does not appear, run LAUNCH.EXE from the 3Com Installation CD. 2 Click Other Software. 3 Click Install (VCT) Virtual Cable Tester. 4 Follow the prompts on the screen. 40

45 12 Troubleshooting This section describes how to troubleshoot the NIC by: Accessing advanced diagnostics Checking port LEDs Reviewing a troubleshooting checklist Checking network connectivity Accessing Advanced Diagnostics After the NIC is installed, you can access several NIC diagnostics programs from the NIC Properties page in Windows XP, Windows 2000, Windows Me, and Windows 98. NOTE: For Windows NT 4.0, access the Configuration tab in the NIC Properties page for similar configuration options. 41

46 12 Troubleshooting Click on the Diagnostics tab to display the 3Com diagnostic program options, as shown in the following figure. NIC Diagnostics tests the functionality of the NIC. You can run tests on the NIC, configure NIC settings, or register the NIC using this utility. Connection Assistant helps diagnose general installation or operation failures you may experience. It provides you with knowledgebase articles and information that may assist in troubleshooting, even without network connectivity. VCT (Virtual Cable Tester) helps track down a potential open (break) in the network cabling. NOTE: The programs listed above launch only if the corresponding application is installed. The installations do not occur automatically. Review Chapter 10, Installing and Using the 3Com Connection Assistant and Chapter 11, Using the Virtual Cable Tester for installation instructions. 42

47 Checking Port LEDs Checking Port LEDs The NIC has four LEDs. When the driver has been loaded and the cables are connected properly, the appropriate speed LED lights and the data transfer (ACT) LED lights (if data traffic is present). Before the speed LEDs can provide troubleshooting information, the NIC must be connected to the network (see Connecting the Network Cable on page 5) and the network driver for your particular operating system must be installed. 1 Verify that the NIC driver has been installed and that the NIC is connected to the network. 2 Check to see that the NIC LEDs operate as described in the following table: LED State Description 1000 On Good Gigabit Ethernet (1000 Mbps) link. Off No Gigabit Ethernet (1000 Mbps) link; possible link at different speed, possible bad cable, bad connector, or configuration mismatch. 100 On Good Fast Ethernet (100 Mbps) link. Off No Fast Ethernet (100 Mbps) link; possible link at different speed, possible bad cable, bad connector, or configuration mismatch. 10 On Good Ethernet (10 Mbps) link. Off No Ethernet (10 Mbps) link; possible link at different speed, possible bad cable, bad connector, or configuration mismatch. ACT Blinking Brief bursts of data detected on the port. On Off Streams of data detected on the port. No data detected on the port. 43