Demo Lab Guide PowerEdge Server

Transcription

1 Demo Lab Guide PowerEdge Server OpenManage System Management Product Domain: Server Author: Ian O Gorman Version: 1.01 Date: 28/01/2016

2 Table of Contents 1 Product Overview Lab Preparation Considerations and Caveats Introduction Lab Topology and Essential Information Demonstration Session 1 - CMC Ease of Use and Navigation (30 mins) Introduction Talking Points Technical Selling Points Technical Objections and Query Handling: LAB 1 Navigate the Chassis Management Controller (CMC) Interface Session 2 - idrac7 with Lifecycle Controller Introduction Talking Points Technical Selling Points Technical Objective Handling LAB 2 Navigate the idrac and Lifecycle Controller Interfaces Session 3 - Management and Reporting with Dell OpenManage Essentials Introduction Talking Points Technical Selling Points Technical Objective Handling LAB 3 Navigate the OME Interface... 46

3 Dell Global Commercial Sales Training & Development 1 Product Overview Improve IT availability and productivity and reduce operational costs with the Dell OpenManage portfolio and Dell Active System Manager. These agile enterprise systems management solutions help you: - Maintain IT flexibility for rapid response to dynamic business needs - Drive operational efficiencies that reduce cost - Achieve dramatic improvements in IT productivity and agility Together, the Dell OpenManage portfolio and Active System Manager provide comprehensive, customerinspired systems management solutions expressly designed to simplify, automate and optimize your IT operations.. Author: Sharon Barnes & Page 3 of 58 Internal Use Only Mark Miley Dell Confidential

4 Dell Global Commercial Sales Training & Development 1.1 Lab Preparation Considerations and Caveats It is in your best interests to ensure the demo environment you will be demonstrating is clean & tidy before you begin. For this reason we would recommend, where possible, you log in to your demo at least 15 minutes prior to delivery and check the following; Familiarize yourself with the environment during this time and check any specific features you are expecting to demo. Most importantly, be crystal clear with yourself on what it is you plan to show. A full demo of every feature described below (with questions) can take several hours. If you only have a short time slot be sure to focus on the key points that address the customer s pain points and will drive value home to them. Ensure that you have scheduled the demo for sufficient time so as not to have the demo end before you are finished with the customer. Any other guidance on how the user should prepare for the lab can be added here. If there are limitation or something the user should be aware of call out also. Author: Sharon Barnes & Page 4 of 58 Internal Use Only Mark Miley Dell Confidential

5 Dell Global Commercial Sales Training & Development 2 Introduction There are three (3) unique demos with internal labs using four (4) different types of Dell systems management solutions. Each demo will supply additional information that you will use in conjunction with the basic demo tasks listed. The purpose of this document is to provide the Dell Technical Sales force with the tools they need to deliver an effective live demonstration of Dell OpenManage systems management capabilities for the PowerEdge M1000e Blade Chassis and 12G Server product line. The Dell Solution Center demo includes the following Dell OpenManage elements. This session will focus on the first three solutions. - Chassis Management Controller firmware version Dell idrac7 with Lifecycle Controller - Dell OpenManage Essentials (OME) - OpenManage Power Center Author: Sharon Barnes & Page 5 of 58 Internal Use Only Mark Miley Dell Confidential

6 Dell Global Commercial Sales Training & Development Lab Topology and Essential Information Author: Sharon Barnes & Page 6 of 58 Internal Use Only Mark Miley Dell Confidential

7 Dell Global Commercial Sales Training & Development 3 Demonstration 3.1 Session 1 - CMC Ease of Use and Navigation (30 mins) The Dell Chassis Management Controller (CMC) is a hot-pluggable systems management hardware and software solution. It provides secure remote management access and power control functions for the PowerEdge M1000e chassis and all installed modules (servers, I/O, PSU, Fans) - Supporting elearning course: GSTB5066 SvrSysMgmt: CMC Technical Overview Introduction This demonstration is primarily aimed at the CIO/CFO level and IT management staff, it also provides a useful quick introduction for staff who are not familiar with the Dell PowerEdge M1000e Chassis Management Controller. Duration: 30 minutes. In this demo you will be performing the following tasks: Talking Points - Setting the scene with the customer - Login to the CMC Interface - Review the Navigation of the the CMC Interface o Multi-chassis status and context - Review Chassis Power Configuration and Budgeting o Discuss power attributes (redundancy, caps, priorities) o Chassis power up/down - Review Chassis Fabric Configuration (Networking) - Review Blade Server Configuration Options The following are Why Blades discussions to have with the customer: - Customer has limited physical space: You can get up to 8 full-height, 16 halfheight or 32 quarterheight blade servers or a combination in 10U space. o Customer is network port challenged: The blade chassis has switches in the back that the blades plug into internally and you can have a 10Gb uplink from each of the switches to the ToR switches (using a lot less ports). Author: Sharon Barnes & Page 7 of 58 Internal Use Only Mark Miley Dell Confidential

8 Dell Global Commercial Sales Training & Development - Customer needs combination management features: You can manage groups of Chassis or Groups of blades and automate settings. Standardize on a single platform across all sites and HQ data center to reduce complexity and costs of disparate hardware. The Dell Chassis Management Controller is a hot-pluggable systems management hardware and software solution. The CMC is the central point of management and is a single pane of glass to manage up to nine (9) chassis and their components (Servers, Storage blades and Networking). Simplicity and ease of use being key points. Two CMCs are suggested for redundancy, and share a common ipaddress. Once configured, you can access the CMC in one of three ways: - CMC GUI via a browser o CLI interface via SSH through the Serial Port connector on the CMC o Through the ikvm (Avocent) switch Oscar menu as Blade 17. Power requirements in the data center can be problematic Technical Selling Points Ease of use is the key point here with the ability to simply manage the system from a web interface. The CMC is agent free. This is a huge advantage because you are not constantly having to deal with agent upgrades and agent pushes. It is important to discuss how the architecture of the Chassis works and reinforce that there is no single point of failure in the Chassis. - The backplane is a passive component that contains no electronics. The odds of it failing are very slim. - If you pull a component from the Chassis, you can show that the pins are on the server, etc. so there are no pins on the backplane to get bent. - Redundant CMCs with built in memory and the LCD. Three places where configuration information is stored. o Separate NICs on redundant fabrics. - Redundant power supplies and power configuration capabilities. - Will not loose flexaddressing if a CMC fails because the MAC/WWN addresses are associated with the blade slots. The odds of loosing a Chassis configuration is very slim because there are three points of redundancy for the M1000e configuration settings: - Two CMCs for redundancy with built in SDRAM chips o Memory in the Front LCD panel that stores the Chassis settings o Chassis Configuration Backup option Power may be an issue for customers in a data center. The M1000e chassis can help to address some of the Power concerns by way of its Power Management features. The M1000e is a multifunctional Chassis with the option to mix and match quarter-height, half-height and full-height blade servers. It also supports up to four Dell EqualLogic PSM4110 internal Storage Arrays with a mix of the three blade types. The M1000e chassis can be tailored to a customer s needs and was designed to support future generations of blade technologies regardless of processor or chipset architecture. Author: Sharon Barnes & Page 8 of 58 Internal Use Only Mark Miley Dell Confidential

9 Dell Global Commercial Sales Training & Development The chassis can be populated with up to six total blade I/O modules (three fully redundant fabrics), with current technologies featuring 1/10Gb Ethernet to servers, 40Gb Ethernet to top-of-rack switches, Fibre Channel and InfiniBand (QDR/FDR10/FDR). Dell s blade Ethernet devices also have FlexIO technology which supports one or two ports (up to 56Gbps each) from every I/O mezzanine card in the installed blade servers. The Chassis flexibility and its ability to grow are worth considering as the M1000e chassis does not have to be fully populated on initial purchase. The M1000e uses an open design with no dividers between the blades. This allows it to accept any combination of blade form factors, or any future designs such as double-width blades. FlexAddress is an optional upgrade feature that allows server modules to replace the factory-assigned WWN/MAC network IDs with WWN/MAC IDs provided by the chassis. FlexAddress is available via a Secure Digital (SD) card that is inserted into the SD slot located underneath the Dell Chassis Management card to activate the feature. Once FlexAddress is enabled, if the server module is replaced, the slot-based WWN/MAC IDs remain the same. This feature eliminates the need to reconfigure Ethernet network management tools and SAN resources when a new server module is installed in the slot. It is important to isolate the management traffic from the production traffic on the network. All idrac traffic coming through the CMC ports should be isolated from the operating system and application communications coming through the server NICs. Dell data center technologies (servers, storage, networking PDUs) with Fresh Air capability allow for aggressive improvements in energy consumption. Dell customers can elevate their current data center temperatures, for immediate savings, or eliminate the need for chiller capability, all without having to purchase custom or expensive, higher-end equipment Technical Objections and Query Handling: Question: Does M1000e support depend on the version of the midplane? Answer: > Midplane version is important for Fabric configurations. Midplane Version 1.0 and lower do not support 10Gb on Fabric A. Question: Is the CMC code for VRTX the same as M1000e? Answer: Author: Sharon Barnes & Page 9 of 58 Internal Use Only Mark Miley Dell Confidential

10 Dell Global Commercial Sales Training & Development > The VRTX code was built off of the CMC 4.1 version so M1000e features delivered after that will not be picked up until a future VRTX release. There are unique firmware images for VRTX. Question: What are the notable features of M1000e not present in RTS? Answer: > Chassis configuration profile propagation (new 4.3) > Boot order capture in BIOS profile (new 4.3) > Save & Restore of BIOS profiles to local hard drive (new 4.3) > All settings blade configuration capture and replication (new 4.4) > Slot based assignment of blade configuration profile, i.e. settings are applied when the blade is inserted (new 4.4) > Check for default credentials with warning to user Question: Are a mixture of VRTX and M1000e supported in multi-chassis? Answer: > No, all members of a cluster must match the lead chassis Question: What management is possible across the 9 chassis in a multi-chassis environment? Answer: > Monitoring and inventory are available for multi-chassis environments. The health status and logs can be viewed across up to 9 chassis, 288 blades (M420), 27 Fabrics, 54 PSUs, 81 Fans, etc. > Exportable cluster wide inventory of blades, IOM, Service Tag, etc. > Group members inherit chassis settings when joining a cluster. > 1:Many BIOS/FW update and BIOS configuration replication are within a chassis only Question: Can the flex addressed assigned addresses be moved in the chassis? Answer: > No, they are assigned to a slot and stay with that slot. Question: What happens if I pull the Flex address SD card out and put it in another chassis? Answer: Author: Sharon Barnes & Page 10 of 58 Internal Use Only Mark Miley Dell Confidential

11 Dell Global Commercial Sales Training & Development > When the flex addressing is active the card is disabled and will not work in another chassis. The only way to move the card is to disable flex addressing on the current chassis and then the card would function in another chassis. This avoids the possibility of duplicate WWNs and MACs. Question: What fabrics support Flex Addressing? Answer: > All the fabrics supported in the chassis support Flex Addressing. This is a big advantage we have over our competition. You are not locked into a particular switch. Gotchas: > There is a Context Sensitive help button in the right corner of every CMC menu page to help answer any questions about the current page you are viewing. You will need at least CMC firmware version 4.5 in order to remove VRTX CHASSIS MANAGEMENT CONTROLLER from the heading. > We used to say you could do an idrac firmware update without having to reboot the blade. You still can BUT if you update the idrac firmware from the CMC Update menu, it will reboot the blade and go into the Lifecycle Controller to perform the firmware update. > If the customer will not let the server access the network, updates will need to be performed by downloading a recent copy of Repository Manager to an internal server. > If you are not using L3 switching, all available IP addresses must be on the same subnet. o CMC o Embedded Switch o IDRAC o Operating System o The Embedded switch does not support L3 Author: Sharon Barnes & Page 11 of 58 Internal Use Only Mark Miley Dell Confidential

12 Dell Global Commercial Sales Training & Development LAB 1 Navigate the Chassis Management Controller (CMC) Interface Once you have successfully started your scheduled demonstration within the environment please conduct the following; On the desktop double click on the CMC icon and enter the following details when prompted: - Username: root - Password: calvin Note: Ensure that the Session Time out is defaulted to 90 minutes on the login screen. If not, please change it to 90 minutes to avoid any timeouts during your customer demonstration. Talking Points: Security is a good point to make here by highlighting the importance of changing the default logon from root & calvin to something more secure, or even better by creating an active directory group for security and adding users. The default Root/Calvin username and password for the CMC can be changed by selecting the appropriate Chassis from the console tree. Select the User Authentication menu. Select the Local Users subtab. Author: Sharon Barnes & Page 12 of 58 Internal Use Only Mark Miley Dell Confidential

13 Dell Global Commercial Sales Training & Development Navigation of the CMC Interface Once you have the Chassis CMC on the management network, the easiest way to complete the customization of the Chassis is to use the graphical interface. From the tree located on the left of the Console, select Group: DemoGroup to display the Chassis Group Health properties. Navigate to the bottom of the Chassis Group Health page to identify the components and view the health status of OM-Demo-Chassis1. Author: Sharon Barnes & Page 13 of 58 Internal Use Only Mark Miley Dell Confidential

14 Dell Global Commercial Sales Training & Development Talking Points: You can access the most frequently requested information and functions without leaving the initial Home Page. The CMC home page is context sensitive. The content displayed to the right of the graphic changes dynamically in response to selecting a component on the graphic without leaving the page. This saves on the number of clicks. Explain the current Chassis configuration in terms of: o Front view: Types of blade servers in each slot o Back view: CMC, fans, I/O modules, PSU Drill down into some of the individual components to demonstrate the level of detail that is available. For example, you can hover over the Server in Slot 1 to get more details on the server. If yellow or red alerts are displayed during your customer presentation, use the opportunity to discuss the color coded status at a glance either on the graphic or in the tree. - This is also where you could present the Dell advantage. Dell builds extremely resilient high availability level four hardware that prevents system downtime. No one does it better than Dell, not even IBM. You could state, There may have been some isolated issues on the box, but it did not affect the overall outcome of what the services on the system are providing. Part of a customer s buying decision will be based upon how easy it is to diagnose a problem and fix it. During the CMC interface discussion, ensure that the customer understands where they are in the interface at all times and if the setting you are discussing affects the Chassis as a whole or just an individual component such as a Server, PSU, I/O module, etc. - Group:DemoGroup provides management options for all Chassis in a multichassis environment - OM-Demo-Chassis1 provides management options for the named Chassis as a whole. - Server Overview shows an overview of all the servers in the Chassis o OM-12G-1 provides 1:1 management of the named Server only. Select OM-Demo-Chassis1 from the left hand menu to focus on the configuration of a specific M1000e Chassis. Select your assigned blade server and review the Health properties displayed. Author: Sharon Barnes & Page 14 of 58 Internal Use Only Mark Miley Dell Confidential

15 Dell Global Commercial Sales Training & Development Talking Points: Draw attention to the Quick Links on the page. Quick Links give direct access to frequent actions. You will see Chassis Quick Links and Quick Links for the selected component (ex. Server). Multi-Chassis Management To manage a multi-chassis environment, select the Setup tab. Select the Group Administration subtab. Author: Sharon Barnes & Page 15 of 58 Internal Use Only Mark Miley Dell Confidential

16 Dell Global Commercial Sales Training & Development Talking Points: The Chassis Management Controller provides a single pane of glass for up to nine (9) PowerEdge M1000e chassis (one group Leader and up to 8 chassis group members). When you start to look at clouds, it is important to link multiple chassis together and see them as one combined entity. Group members do not need to be physically wired together, in the same rack or even in the same location. They just need to be able to talk to each other over the same IP network. This could also be done over the WAN if the customer has a high speed connection to a remote data center. A low speed connection will introduce latency issues such as timeouts when attempting to communicate with the remote chassis. Lead Chassis Properties can be configured to be propagated to member chassis when a property setting changes or when they are manually pushed. Chassis Power Overview Next we will discuss the Power options available for the Chassis. Dell is a leader in Power and Cooling. Power Monitoring Author: Sharon Barnes & Page 16 of 58 Internal Use Only Mark Miley Dell Confidential

17 Dell Global Commercial Sales Training & Development To view the power consumption of the Chassis, select OM-Demo-Chassis1. Select the Power tab. Select Power Monitoring from the subtab. The Power Monitoring screen appears: Talking Points: Explain the capabilities of Power Monitoring and Capping. You can monitor the power being used by the Chassis as a whole or an individual component such as a Server Module. System Input Power is the current power being used by the Chassis. Peak System Power Start Time is the time that the peak power occurred. This is user resettable. To view the Power consumption of the Server modules, select Server Modules from the Jump to: links. Chassis Power Budget/Redundancy Configuration Power management enables customization of the power budget/redundancy options for the entire chassis (chassis, servers, I/O modules, ikvm, CMC and power supplies). Power management determines how devices in the Chassis utilize the available power capacity of the Chassis. To set the Chassis power attributes select OM-Demo-Chassis1 from the left hand menu. Select the Power tab. Select Configuration from the subtab. The Budget/Redundancy Configuration screen appears: Author: Sharon Barnes & Page 17 of 58 Internal Use Only Mark Miley Dell Confidential

18 Dell Global Commercial Sales Training & Development Talking Points: The M1000e is powered by up to six 2700W power supplies ( v) in a fully redundant configuration. Based on Dell s Energy Smart technologies, the M1000e PSUs deliver greater levels of efficiency, even at low levels of utilization. The M1000e requires only three power supplies to power a fully populated system, and can be configured in one of three redundancy configurations: Grid Redundancy mode (default with six PSUs connected), Power Supply Redundancy mode, or No Redundancy mode. Dynamic Power Supply Engagement (DPSE) puts lightly loaded power supplies into standby mode, driving up the utilization and the efficiency of the active PSUs. DPSE mode saves power by optimizing the power efficiency of the PSUs supplying power to the chassis. This also results in increased PSU life, and reduced heat generation. Since the online PSUs are more efficient when running at higher utilization, one PSU running at 94% efficiency is more efficient than three power supplies running at 1/3 capacity. OpenManage Power Center allows you to configure an emergency power button that will enable you to put a whole data center, isle of servers, or rack of servers in power conservation mode. OpenManage Power Center is only applicable to Intel based systems. Gotcha: Author: Sharon Barnes & Page 18 of 58 Internal Use Only Mark Miley Dell Confidential

19 Dell Global Commercial Sales Training & Development We used to say that you could run a fully populated Chassis on three power supplies. That conversation has changed with the introduction of the M420s, M910s and EQL storage blades. There is a configuration with those that require more than three power supplies. The ESSA tool allows you to plug all the numbers in and it will give you the power draw of the configuration to help determine the power requirements. Power supplies can switch and run at 110 as well as the higher 220 voltage. You could power up on 110 but you might trip a circuit breaker if there are more than a couple of blades installed. Good for Test and Development or assigning a chassis for staging to configure blades when there is no access to 208v power options. Dell recommends v AC for all production environments. The Allow 110 VAC Operation check box must be selected if a PSU is plugged into 110v or the blades will not power up. The Chassis will still power up. Power Budgeting and Priorities Setting priorities within the chassis helps to determine how power is budgeted and spread across the blade servers. To view the System Power Policy, Power Budgeting, Server Priority Policy, and the current power state of the Chassis power supplies select the Power tab. Select the Budget Status subtab. The Power Budget Status screen is displayed: Talking Points: Author: Sharon Barnes & Page 19 of 58 Internal Use Only Mark Miley Dell Confidential

20 Dell Global Commercial Sales Training & Development Previously it was discussed that you can set a power cap on the whole Chassis. Setting the Server priority policy lets you determine which servers get highest priority for power allocation. Server Priority levels are from 1-9 with one (1) being the highest. Fans and I/O modules get first priority so they are always set at a priority of zero (0). Setting a power cap below current consumption causes the blades to be throttled back starting with the lowest priority ones until the cap is satisfied. Blades currently off will not power on if the additional power cannot be allocated per the policy. When a blade server is attempting to power on, it asks the CMC if there is enough power available based upon the current configuration of the server. Navigate to the bottom of the Power Budget Status screen to view the current power state of the Chassis power supplies: Chassis Power Up/Down To power on/off the Chassis and all components within the chassis, select OMDemo-Chassis1 from the console tree. Select Power from the menu. Select the Control subtab. The Chassis Power Control screen appears. Author: Sharon Barnes & Page 20 of 58 Internal Use Only Mark Miley Dell Confidential

21 Dell Global Commercial Sales Training & Development Gotchas: Proceed with CAUTION here. Selecting Power Off System powers off the Chassis and all of its components. You will get a warning when you click Apply before the Chassis is shut down. If you power down the chassis and have the CMC routed through the internal switch you will need to be physically present to power on the chassis. Chassis Fabric Configuration To configure the CMC network settings, of OM-Demo-Chassis1, select OM-DemoChassis1 from the console tree. Select the Network tab. Select the Network subtab. The Network Configuration page appears. Author: Sharon Barnes & Page 21 of 58 Internal Use Only Mark Miley Dell Confidential

22 Dell Global Commercial Sales Training & Development Talking Points: It is important to discuss with the customer how the traffic moves through the Chassis. - Server NICs communicate through the network switches on the back of the Chassis. - All of the idracs talk through the CMC ports. - Best practice is to isolate all of the management traffic coming through the CMC. You have the option to VLAN each of the idracs. This would require you to have the switch port that the CMC plugs in to trunked and VLANs configured. Up to 4 people can be logged in concurrently to the CMC of a Chassis and work independent of each other. A session can be terminated by selecting the Chassis from the console tree, select the Network menu, select the Sessions subtab. You cannot terminate your own session. The Advanced Settings button will take you to the Security subtab where you can filter a range of IP addresses that allows only the people using devices in that range to access the CMC. 12. To manage the services used by the CMC of OM-Demo-Chassis1, select OM-Demo- Chassis1 from the console tree. Select the Network tab. Select the Services subtab. The Services Management page appears. Author: Sharon Barnes & Page 22 of 58 Internal Use Only Mark Miley Dell Confidential

23 Dell Global Commercial Sales Training & Development Talking Points: This is where you can secure the Chassis by disabling ports not used like Telnet, set limits to number of sessions and configure timeout intervals for services. CMC Serial Configuration manages the settings for the serial port on the back of the CMC. You could plug your laptop into it if a networking setting got corrupted and internet access was not available. SNMP Configuration allows you to enter a community string and MIB file for monitoring the CMC with a third-party console. Dell Support for the M1000e Chassis If a customer has a question and needs to connect with Dell Support, the CMC interface provides a Support quick link to the Dell Support page. From the upper right menu of the CMC GUI select Support. Author: Sharon Barnes & Page 23 of 58 Internal Use Only Mark Miley Dell Confidential

24 Dell Global Commercial Sales Training & Development Talking Points: Reinforce that Dell is a unified support model which is very different from HP and IBM who have multiple divisions you have to navigate. This unified support model consolidates a customer s help request into just one phone call. This is very helpful in larger accounts. The About link displays the current version of the Chassis Management Console (CMC). Author: Sharon Barnes & Page 24 of 58 Internal Use Only Mark Miley Dell Confidential

25 Server Overview and Management This section focuses on the status and configuration of individual blade servers in the chassis. To view the status of the servers in the Chassis, select Server Overview from the console tree. Navigate to the Properties tab. Select the Status subtab. Talking Points: You can launch the server idrac GUI from here as well as go to the Remote Console directly and access the BIOS and operating system. idrac and Remote Console provide both out-of-band and in-band management capabilities. idrac and Remote console are available for the Dell PowerEdge Server range of products You are now going to utilize the idrac Enterprise Edition technology that is present on all 12G servers to open up a virtual console for your server. This will enable you to access the Lifecycle Controller and install Windows Server 2012 on the server. To get ready for Lab 2 idrac and Lifecycle Controller, select the idrac button next to an availalbe Server. 25 Dell Demo Center Dell Inc., 2016

26 3.2 Session 2 - idrac7 with Lifecycle Controller One of the most differentiating features of the 12G PowerEdge servers is the ability to comprehensively manage them throughout the entire lifecycle using embedded out-of-band management tools. Supporting elearning course: GSTB5062 SvrSysMgmt: idrac7 & Lifecycle Controller Technical Overview Introduction In this demo you will be performing the following tasks: Launch the idrac console from the CMC Server Overview tab. Launch the Virtual Console menu and boot to the Lifecycle Controller. Navigate the Lifecycle Controller interface and install Windows Server 2012 on a server. Navigate the idrac console Talking Points The idrac interface provides 1:1 out-of-band management and configuration information for an individual server. The CMC provides single sign-on capabilities. If you have administrative privileges while logged into the CMC, you will not be asked to enter a User Name and Password when you launch the idrac from within the CMC Console Technical Selling Points idrac7 with Lifecycle Controller (LC) is based on intelligent hardware providing embedded out-ofband management which is OS independent. For 12G servers, the idrac7 functionality is embedded onto the system board and can be enabled or upgraded at any time, by purchasing the desired digital license key from Dell. idrac7 with LC is the foundation for Dell systems management and provides complete lifecycle management (deploy, update, monitor, maintain). idrac7 with LC provides information to Dell consoles (OME, CMC, etc.), Active System Manager, Repository Manager, and 3 rd party consoles with appropriate connections as needed. The idrac7 with LC utilizes one code base across the entire 12G server portfolio and are great tools for lights out data center, remote location or on call support. 26 Dell Demo Center Dell Inc., 2016

27 Agent free monitoring is supported on 12G and agent free firmware updating on 11G and 12G. There is no need for access to the OS to monitor the hardware. The OS can be locked up or no OS present. The idrac7 now has the capability to monitor everything (ex. Memory, hard drives, voltages, temperatures, etc.) and send alerts without having to install any agents on the system. You can monitor hardware for an OS that we have no agent support for like Unix or some version of Linux. idrac7 provides an easy to use and comprehensive (model number, service tag, etc) format for alerts. It has been authenticated for the service and no longer uses Open Relay which is more of a SPAM. You can completely power down a system and then power it back up through the idrac. idrac7 Enterprise provides server-level power management. idrac 7 powered by Intel Intelligent Node Manager monitors, reports and controls power consumption at the processor, memory and system level. It can cap usage in just milliseconds when power or thermal events occur to prevent overloading and tripping circuit breakers. OpenManage Power Center is a feature of idrac7 Enterprise and has the ability to respond to power events and aggregate monitoring and control across the rack, row and data center level Technical Objective Handling Question: Do I need idrac enterprise since my servers are in the data center? Answer: > What about when you are on call? Is your data center staffed 24/7? Do you want to drive in to look at an issue? Question: How many sessions can you have on your KVM at one time? Have you ever wanted to access a server and could not because all the KVM sessions where taken? Answer: > With idrac Enterprise you can have 1 to 1 KVM access to every server. Question: Can the idrac and Lifecycle Controller be separated? Answer: > No. The idrac provides the processing power for most LC features. The idrac firmware image contains most LC code. 27 Dell Demo Center Dell Inc., 2016

28 Gotchas: You need IDRAC enterprise for these options to work: Virtual Flash Partitions Dedicated NIC 1Gbps Server Back up/restore Multiple User Virtual Console Virtual Media Remote File Share Two-Factor Authentication PK Authentication Directory Services Crash Video Playback Boot Playback Console Chat Virtual Folders Millisecond power capping Platform Power Management 12G Express for Blades now includes: Single user Virtual Console with remote launch (no sharing, no chat) Full Virtual Media CMC power control and dedicated NIC (as required for blades) 28 Dell Demo Center Dell Inc., 2016

29 3.2.5 LAB 2 Navigate the idrac and Lifecycle Controller Interfaces From the previous lab, you launched the idrac from the Server Overview, Properties tab, Status subtab. Talking Points: Remember, if you have administrative privileges while logged into the CMC, you will not be asked to enter a Username and Password when you launch the idrac from within the CMC Console. If you launch the idrac from the desktop or a browser window using it s IP address, you are asked to enter the login credentials of root/calvin for the idrac. This is because you are not opening the GUI from within the CMC or OME consoles where you were logged in with administrative privileges. Navigate the Lifecycle Controller interface and Install an OS To view the idrac Virtual Console Server, select Server from the left hand navigation tree. Select the Properties tab, Select the Summary subtab. Select the Launch link located under the Virtual Console Preview. 29 Dell Demo Center Dell Inc., 2016

30 To launch the Lifecycle Controller, select Next Boot from the Virtual Console menu. Select Lifecycle Controller from the drop down menu. Select OK to acknowledge the Lifecycle Controller as the Next Boot device selected. To force a reboot into the Lifecycle Controller, select Power from the menu. Select Power Cycle System (Cold Boot) from the submenu. Click Yes to continue. 30 Dell Demo Center Dell Inc., 2016

31 Note: What you see in the Virtual Console window can be different each time you launch it. This is dependent on how the last user left the demo environment. Talking Points: Booting to the Lifecycle Controller from the Next Boot menu allows you to bypass pressing the F10 key during the boot process. While we are waiting for the server to boot to the Lifecycle Controller you will mount to the drive where the ISO file for Windows Server 2012 is located. Select Virtual Media from the menu. Select Launch Virtual Media from the submenu. 31 Dell Demo Center Dell Inc., 2016

32 The OS image file is located under C:\installs. Select Add Image and browse to C:\Installs. Select the ISO and click Open. This will mount the ISO as virtual media and use it for deployment. Select the Mapped checkbox and then minimize this dialog box to keep the mapping active. CAUTION: If you Exit the dialog box or close the Virtual Console window, the mapping will be removed. Discuss with the customer the benefits of the Lifecycle Controller and give a quick review of the interface before starting the OS deployment. 32 Dell Demo Center Dell Inc., 2016

33 To install an operating system on the server, select OS Deployment from the left hand menu of the Lifecycle Controller. Select Deploy OS. Select Go Directly to OS Deployment and click Next. 33 Dell Demo Center Dell Inc., 2016

34 Select the Microsoft Windows Server 2012 operating system and click Next. Select the BIOS Boot Mode and click Next. 34 Dell Demo Center Dell Inc., 2016

35 Click Next to bypass Insert OS Media because the ISO was mapped in an earlier step. Select Next Boot from the Virtual Console menu. Select Virtual CD/DVD/ISO from the drop down menu. Click Finish to reboot. Press any key to boot from CD or DVD when prompted. If the following screen appears it means that you are installing over an existing operating system. Ensure that Windows Setup [EMS Enabled] is selected and press Enter. 35 Dell Demo Center Dell Inc., 2016

36 When the operating system files are finished copying, select the appropriate language. Select Next to continue. Select Install now. Select the Windows Server 2012 R2 Standard Evaluation (Server with a GUI) option and click Next. Accept the license terms and click Next. Select the Custom: Install Windows only (advanced) to install a new copy of Windows. Select the Primary partition as the drive to install the OS on and click Next. When asked to give a password to the installation use Password01. Talking Points: Now is a good time to discuss the idrac virtual console while the operating system is being installed. The goal is to communicate at the idrac level what each menu option from left to right provides at a high level. Then pick one or two of interest to the customer for a deeper discussion. 36 Dell Demo Center Dell Inc., 2016

37 Next Boot This is where the typical tasks that an admin performs will exist (e.g. PXE, tweek BIOS, load media). A critical advantage to Dell is the Local SD Card option. The fact that we have dual SD cards built into our servers is a competitive advantage over HP and IBM because it eliminates the need to do a SAN boot. Restore and recovery time is shortened because you are not dependent on bringing up the SAN before bringing up the servers. Navigate the idrac Console Make the idrac GUI screen the active window. You may want to cascade the Virtual Console and idrac GUI to monitor the Windows installation. 37 Dell Demo Center Dell Inc., 2016

38 Talking Points The idrac provides remote out-of-band management of a server. The Properties menu, Summary subtab gives Server Health, Server Information, Quick Launch Tasks, Virtual Console Launch, Work Notes to view and add permanent notes of changes to the Server. You can view the I/O Mezzanine Cards in the Server from the Properties menu, Details subtab. You can view the real and virtual WWN/MAC addresses from the Properties menu, WWN/MAC subtab. A very detailed System Inventory can be viewed from the Properties menu, System Inventory subtab. You can see the rank, speed and manufacturer of a DIMM, Type of CPU, etc. This information is provided by the Lifecycle Controller. From the Console menu, you can set the max number of 4 console redirection sessions running simultaneously. The default action is to deny access to the other sessions until you manually accept them because there will be mouse contention. Attached Media Attach media to load or boot from media such as an ISO file. Attach to a remote file share to access an ISO file locally at the remote site to avoid loading an ISO over a WAN link. - vflash View properties of installed SD Cards. You might want to point out that you can initialize the SD flash card from here (but don t run it). 38 Dell Demo Center Dell Inc., 2016

39 To view details of the Server Main System Chassis select Server from the navigation Tree. Select Properties from the Server menu. Select Details from the Properties menu. Note: If you are drawing the components of the Chassis on a whiteboard for the customer, this is where you would get a summary view of the Server configuration (MAC addresses, WWNs, etc.) To view details of the server Power/Thermal select Power/Thermal from the the navigation Tree. Select Power Monitoring.. 39 Dell Demo Center Dell Inc., 2016

40 Talking Points: This allows you to view power/thermals at the individual blade level. The important point here is Fresh Air and the fact that Dell has the most efficient and robust thermal thresholds of any server in the market. We run to 113 degrees centigrade which exceeds any HP or IBM servers today. You can view Power Units in both Watts and Amps. This is important during planning of data center environments. Dynamic loads can change by several thousand amps during the course of the day and sometimes things have to be shifted in the data center to keep everything running properly. Some processes may need to run at night because there is not enough power to run them during the day. When the operating system install is complete, make the Virtual Console the active window. Select the Macros tab and select Ctrl-Alt-Del to logon to the Windows 2012 Server. Enter the following details when prompted: Username: Administrator Password: Password01 From Server Manager select Local Server from the left hand pane. 40 Dell Demo Center Dell Inc., 2016

41 From the TASKS Dropdown menu, on the top right hand side, select Computer Management. 41 Dell Demo Center Dell Inc., 2016

42 Open Device manager from the left hand pane and expand the Network adapters and Storage Controllers sections in the right hand pane to view the connected devices. Select Disk Management from the left hand pane and look at the assigned disks in the right hand pane. 42 Dell Demo Center Dell Inc., 2016

43 Talking Points: Re-emphasis the capabilities of the Remote Console and that it is available for the Dell PowerEdge server range of products with idrac Enterprise. 43 Dell Demo Center Dell Inc., 2016

44 3.3 Session 3 - Management and Reporting with Dell OpenManage Essentials Dell OpenManage Essentials provides a single centralized console that can be used to: Monitor Dell servers, storage and networking Update and configure Dell Servers Report hardware asset information (ServiceTag, FRU and Warranty, etc.) Enables phone home capability for Dell hardware through Dell SupportAssist with OME Agent-free management for 11G/12G servers with idrac7 and Lifecycle Controller Free software download from Dell OpenManage website Supporting elearning course: GSTB5063 SvrSysMgmt: OpenManage Essentials Technical Overview Introduction In this demo you will be performing the following tasks: Navigate the OME interface (v1.2 latest) o Group discovered devices into a custom group and assign role-based permissions to group View overall system health status of a device and rapid access to system alerts View detailed hardware inventory. Define an event filter for an alert. View system update report to determine what systems need to be updated. View comprehensive reports for server hardware and software Talking Points Talk to the customer about the capabilities of OpenManage Essentials: OME is an end node hardware management tool. Free console that allows you to centrally collect all of your alerts and configure actions on the alerts such as send an . Non-Dell hardware with MIBs can only be monitored. You cannot do firmware updates. Perform 1:many scheduled firmware updates Agent-less inventory collection from 11G/12G server idrac7 with Lifecycle Controller, removing the need to deploy OMSA into the operating system. 44 Dell Demo Center Dell Inc., 2016

45 Basic reporting capabilities SupportAssist feature can be installed with OME or added later as a software plugin. A discovery has previously been performed for this OME demo to pre-populate the interface with Dell hardware. This is a canned demo and no additional discovery and inventory tasks can be performed. The OME console can be populated from an exported list of devices from Active Directory and import the.csv file into OME. Best practice is to use only one protocol configured in OME for discovery. - If you need to discover an older Windows server through the operating system, you will need to configure SNMP parameters in the OS on the server. - WMI is more secure than SNMP. OME will have to pull the server and ask for permission to do discovery. - The WS-Man protocol is used for discovery of an ESXi operating system. o The SSH protocol is used for discovery of LINUX servers. - The IPMI protocol is used for discovery of Dell PowerEdge C servers or servers that do not have an idrac. Critical OME 1.2 prerequisites are: SNMP Service (SNMP v1 and v2); IIS7; Microsoft.NET 3.5 SP1; ASP.NET4; Microsoft Silverlight 4.0; Microsoft Visual Studio Runtime 9.0; IPMI Utility (BMU Tools); DRAC Tools; PowerShell Technical Selling Points Ease of use Intuitive interface Does not require a dedicated resource like more complex solutions Integrated with our idrac/lifecycle Controller Automatic support case creation with SupportAssist Technical Objective Handling Question: Is it true that OME is not an enterprise console like HP Insight? Answer: > HP Insight has identical limitations to OME. It can only update HP systems and only gives a visual health indicator on HP systems. Question: Is it true that OME only monitors Dell hardware? Answer: > We have the ability to import MIBs. 45 Dell Demo Center Dell Inc., 2016

46 Gotchas: OME is not a performance monitoring tool for hardware, operating system, or applications. The WS-Man protocol is used for discovery of an ESXi operating system. If ESXi is on a server older than a 12G, WS-Man would need to be used to do the monitoring because the idrac6 and lower does not monitor the hard drive and memory. If ESXi is on a 12G server and you want to monitor the hard drive and memory through idrac7, you still use WS-Man for the idrac and ESXi. To enable WS-Man discovery select the Enable WS-Man Discovery box and enter in the credentials for the idrac or the ESXi operating system. You must also check the Secure Mode box, the Skip Common name check box, and the Trusted Site box. They are not checked by default for security reasons because Telnet is Secure Mode and it is a Trusted Site. To get detailed alert information we need SNMP traps to the OME console from the managed node LAB 3 Navigate the OME Interface To log into OME, on the desktop double click the OpenManage Essentials icon and enter the following details when prompted: Username: demouser Password: password By default, the Home Portal Dashboard displays a summary view of the status of all discovered devices, alerts and tasks. 46 Dell Demo Center Dell Inc., 2016

47 Click on the red (critical) alerts portion of the pie to open a separate screen displaying the alerts. Select the Home tab. Select the Map View subtab to see a global map of where VRTX systems are located in the environment. Select the Manage tab. Select the Devices subtab. In the left hand pane, navigate down the tree to view the different device categories available (RAC, Servers, Network, Storage, etc). Expand the Unknown device category in the left hand tree. To manually categorize non-dell devices into a custom Group, right click All Devices in the left hand tree. Select New Group from the drop down menu. Name the new group and click Next. Select the Select the devices/groups from the tree below radio button. Expand the Unknown category and select a couple of devices. Click Next. Click Finish. View the custom group in the left hand tree. Talking Points: The front portal is user specific and customizable. Objects can be moved around. Users with different responsibilities have the option to create a personalized Home Page. The pie charts are links to drill down into the devices or alerts that are Green (normal), Yellow (warning), Red (critical) or Gray (unknown). In addition to the Dashboard, you can also switch between the Schedule View (calendar of scheduled events) and Map view (intended only for VRTX systems to show where they are geographically located). OME is vendor agnostic to some extent because it will pick up non-dell hardware. The devices can be monitored and will be shown as unknown until MIBs are imported into the console. An alert could be generated using the MIBs as interpreters. The health of the device will never be displayed with an and you cannot do firmware updates to the device. A MIB import utility is automatically installed with OpenManage Essentials. If you have non-dell hardware, use this tool to define new alerts to OME. This lets you monitor a wider range of hardware and setup and forwarding rules for these devices. 47 Dell Demo Center Dell Inc., 2016

48 A troubleshooting tool is automatically installed with OpenManage Essentials. This tool is useful for troubleshooting errors pertaining to supported device discovery and device connections. 48 Dell Demo Center Dell Inc., 2016

49 Inventory, System Health Status and Alerts OME provides a detailed hardware inventory for each discovered device. A key functionality provided by OME is the ability to see overall system health status and rapid access to system alerts. To drill down to the inventory page of a device, select the Manage tab. Select the Device subtab. Expand Servers in the left hand device tree and select a server from the list. Talking Points: With Dell 12 th generation servers OME can collect inventory from idrac7 with Lifecycle Controller. This removes the need to deploy OMSA into the operating system. Still need OMSA for monitoring 11G and older servers. We can update 11G and 12G through the idrac without OMSA. OME can support inventory for PowerEdge C line servers through the IPMI interface with a reduced set of inventory data due to lack of idrac7 with Lifecycle controller on those systems. User can choose to drill down to the inventory page of each device to see what caused the warning state and they can also link and launch a device element manager to further diagnose and remediate the system. Alerts can also be generated if overall system health status changed. 49 Dell Demo Center Dell Inc., 2016

50 Define an Event Filter for an Alert Alerts or traps can be sent from managed end nodes to the OME console as they happen. OME can be programed to take a variety of actions based on the alerts it receives. It can forward it with some diagnostic data to someone through an . It can also execute a set of pre-defined commands or scripts to take immediate remediation action. To define an event filter for an alert, select the Alerts subtab from the Manage tab. Select Alert Actions from the tree. Right click and select New Alert Action. Name the alert as Critical HW. Click Next. Enter 123@123.com in both the To: and From: fields. Click Next. Select Critical as the severity to associate with this action. Click Next. Select the following Alert Categories to filter: Environmental, Memory, Network, Physical, Power and Processor. Click Next. Choose the Select the devices/groups from the tree below: radio button. Select RAC and Servers from the list. Click Next. Click Next to keep the default schedule. Click Finish. 50 Dell Demo Center Dell Inc., 2016

51 If you want to clone the Critical HW alert you just created, right click Critical HW in the left hand tree and select Clone from the drop down menu. Talking Points: OME console needs access to the customer s SMTP server settings. Be aware that alerts can get blocked by firewalls and virus scanners configured on a system. If you want to monitor server hardware, select the Environmental Alert Category to get all of the temperatures. Also select Memory, Network (if the NIC is down it will not be able to tell you it is down), Physical Disk, Power, and Processor. Be aware that if you select the General Redundancy Alert Category, multiple s may be generated. You can create Custom Groups and build Alerts based on the custom group. System Updates Updating of server firmware or BIOS can be very time consuming without OME. The OME update process starts from OME providing a report showing which servers need to be updated based on a pre-defined baseline. The baseline could be dell.com or an update repository managed by Dell Repository Manager. Select the Manage tab. Select the System Update subtab. 51 Dell Demo Center Dell Inc., 2016

52 Talking Points: You can download the latest catalog version from this page to perform a comparison of current system version vs. update available. The Issues And Resolutions for Updates tab makes recommendations to solve the unknown systems. The Non-Inventoried Systems tab shows the systems that did not get inventoried. To view the Non-Compliant Systems, select the Non-Compliant Systems in red on the pie chart or select the Non-Compliant Systems tab.. Select a device to view the possible updates for the system. Talking Points: These are the non-compliant systems after a comparison of the current system version versus the update version performed against the latest downloaded catalog. Gotcha: The update is based on what is in the database. When a comparison is done, it does not go out and touch each box and do an immediate comparison. The comparison is based on the inventory that was collected from the system at a point in time. After the updates are performed on the system, it will still show up in the Non-Compliant Systems tab until a new inventory is run on the system and the database is updated. 52 Dell Demo Center Dell Inc., 2016

53 For VMware ESX you can can push updates through the service console. You can only do firmware updates for ESXi if it is running on 11G and 12G servers because there is no way to do it through the operating system. You have to do it through the idrac talking to the Lifecycle Controller. Select the Apply Selected Updates button to schedule the updates. Click Cancel to close the window without performing an update. Talking Points: The credentials required are dependant on the update method being used. For example, if the server has an idrac6 or lower, OMSA will be required to push the update. You will need to enter the credentials for the operating system to access OMSA. 11G and 12G servers have the Lifecycle Controller. The update will be pushed through the idrac. You will need to enter the idrac credentials. Updates for Storage and Network devices are performed through the launch of their respective domain element managers. For example, OpenManage Switch Administrator and EQL Manager. Comprehensive Reports OME provides comprehensive reports for server hardware and software. It provides detailed 1:Many reports about hardware inventory, such as, hard drive, Field Replacement Unit, memory, firmware version etc. To create a report select the Reports tab. Select the Managed Systems Reports subtab. 53 Dell Demo Center Dell Inc., 2016

54 Talking Points: All the report data can be exported as a.csv file so it can be imported to some other reporting engine or tool for custom reporting. Warranty expiration can also be reported by retrieving contract information from Dell.com. Select Warranty Information from the left hand tree. 54 Dell Demo Center Dell Inc., 2016

55 Talking Points: Use the Warranty Information page to expose more opportunities at the customer site. If systems are out of warranty, you may recommend that they need to be replaced. You can select the View and Renew Warranty link in the upper right hand corner to renew any outdated warranties. Dell SupportAssist Overview To launch Dell SupportAssist from OpenManage Essentials select the Extensions tab from the top menu. 55 Dell Demo Center Dell Inc., 2016

56 Talking Points: OME enables Phone Home capabilities for Dell hardware through Dell SupportAssist with OpenManage Essentials. SupportAssist provides an enhanced support experience for customers. It decreases time spent troubleshooting and accelerates time to resolution. Dell SupportAssist is a software plug-in for OME that enables remote monitoring of hardware environments, automatic data and log collection, proactive case creation and parts dispatch. It can be installed together with OME or added later as a software plug-in from the OpenManage Essentials/SupportAssist download page by selecting To download application bundle. SupportAssist will automatically create a corresponding support case, collect all the necessary diagnostic data and submit them back to Dell at the same time. A Dell support technician will then call the customer back with remediation or resolution for the issue reported. The Customer no longer has to spend time on the phone with Dell tech support to report a problem, run the diagnostic tool and report the diagnostic result to Dell. Dell SupportAssist with OME becomes a mandatory component in order for a customer to take advantage of the advanced serviceability delivered by Dell ProSupport. Click the Launch link. Select the Devices tab. Any device that has ProSupport on it will automatically get loaded into the Devices tab and monitored. No manual configuration is needed. 56 Dell Demo Center Dell Inc., 2016

57 Select the Settings tab to configure how communications will happen with Dell. Select the Cases tab to see any open support cases. 57 Dell Demo Center Dell Inc., 2016

58 Supported systems 9G-12G PowerEdge servers (includes VRTX) running the following operating systems: - Windows - Linux - ESX/ESXi PowerVault Storage (MD,NX,DL) PowerConnect Switches EqualLogic Arrays F10 S4810 Prerequisites OpenManage Essentials (OME) SNMP configured on monitored devices to send Traps to OME ProSupport entitlement on monitored devices 58 Dell Demo Center Dell Inc., 2016