EMC Documentum eroom. Release Notes. Version EMC Corporation Corporate Headquarters: Hopkinton, MA

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1 EMC Documentum eroom Version Release Notes EMC Corporation Corporate Headquarters: Hopkinton, MA

2 Copyright 2012 EMC Corporation. All rights reserved. EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. Revision History: February 2012: Initial Release

3 Table of Contents Chapter 1 Product Description... 7 Obtaining the product... 7 Installation... 7 Documentation... 8 Technical support... 8 Chapter 2 New Features and Changes... 9 New features and changes for version Certification with Windows Server Certification with Microsoft SQL Server Certification with Microsoft Office Support for Mozilla Firefox New features and changes for version 7.4.3i New features and changes for version 7.4.3h Support for Microsoft Internet Explorer New features and changes for version 7.4.3g New features and changes for version 7.4.3f New features and changes for version 7.4.3e New features and changes for version 7.4.3d New features and changes for version 7.4.3c New features and changes for version 7.4.3b New features and changes for version 7.4.3a Support for Mozilla Firefox 3.6 and later Updated script for eroom client plug-in New features and changes for version Certification with Windows The unread marker in My erooms page is removed Room Object Count Limit Notification eroom Server Memory Management Chapter 3 Environment and System Requirements System Requirements for eroom Real Time Services Chapter 4 Upgrade Notes Upgrading to eroom 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f, 7.4.3g, 7.4.3h, or 7.4.3i Upgrading eroom eroom stop file eroom SMB customer upgrades Chapter 5 Bug Fixes in this Release EMC Documentum eroom Version Release Notes 3

4 Table of Contents Chapter 6 Known Problems and Limitations Known problems Limitations Chapter 7 Technical Notes Using rights management in eroom Cannot search for content in protected files IRM client versions IRM administrative account IRM client single-sign-on (SSO) with eroom Using eroom with Microsoft Windows 2003 SP Using eroom with Microsoft Windows 7 and Windows Vista Installing eroom plug-in on Microsoft Windows 7 and Windows Vista Using Web Folders in eroom on a new install of Windows 7 and Windows Vista Adding eroom as a Trusted Site Approving the rich text editor control Running eroom indexing server on a VMware image Installing the eroom plug-in as Power User on Windows EMC Documentum eroom Version Release Notes

5 Table of Contents List of Tables Table 1. Supported deployment environment Table 2. Hardware Requirements Table 3. eroom Real Time Services Table 4. Bug fixes in eroom version Table 5. Bug fixes in eroom version 7.4.3a Table 6. Bug fixes in eroom version 7.4.3b Table 7. Bug fixes in eroom version 7.4.3c Table 8. Bug fixes in eroom version 7.4.3d Table 9. Bug fixes in eroom version 7.4.3e Table 10. Bug fixes in eroom version 7.4.3f Table 11. Bug fixes in eroom version 7.4.3g Table 12. Bug fixes in eroom version 7.4.3i Table 13. Bug fixes in eroom version Table 14. Known issues in eroom versions 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f, 7.4.3g, 7.4.3h, 7.4.3i, and Table 15. Software limitation in eroom version EMC Documentum eroom Version Release Notes 5

6 Table of Contents 6 EMC Documentum eroom Version Release Notes

7 Chapter 1 Product Description EMC Documentum eroom software is a highly flexible, web-based collaborative environment that enables distributed teams to work together to accelerate and improve the development and delivery of products and services, optimize collaborative business processes and improve innovation, problem-solving and decision-making. eroom is flexible, configurable and can be adapted to support a wide range of business processes. eroom may also access files that reside in a Documentum Content Server. Note: For detailed information about installing or upgrading to eroom 7.4.4, refer to the eroom Installation Upgrade and Configuration Guide. For a comprehensive list of the system requirements for eroom 7.4.4, see System Requirements in the eroom Installation Upgrade and Configuration Guide. The eroom client plugin is strongly recommended for use with eroom server. Obtaining the product This product is available as an FTP download from the Powerlink site ( You should have received instructions through regarding how to download products. The Powerlink site ( provides access to control/dctm/index where a complete listing of products is available for download. Installation The instructions for installing the product are provided in the eroom Installation, Upgrade, and Configuration Guide. Before installing the software, ensure that your system meets the requirements specified in Chapter 1 of that guide: Pre-Installation and Upgrade Requirements. EMC Documentum eroom Version Release Notes 7

8 Product Description Documentation The Powerlink website ( contains the downloadable packages for specific product versions along with the release notes, installation guide, and other relevant documentation associated with the product version. To locate product documentation, navigate to Support > Technical Documentation and Advisories > Software ~ D ~ Documentation, then select the product name and version number. Note: The majority of Content Management products are listed under Software D > Documentum?, where? = a letter, or letters, in the alphabet. Product documentation that is available online from the application (as online help) does not appear as a separate item; it is automatically downloaded and installed with the software. Technical support Documentum s technical support services are designed to make your deployment and management of Documentum products as effective as possible. The EMC Customer Support Guide provides a thorough explanation of Documentum s support services and policies. You can download this document from the Powerlink site ( by navigating to: Support > Request Support > Customer Support Guide. 8 EMC Documentum eroom Version Release Notes

9 New Features and Changes Chapter 2 This section lists new features in the eroom 7.4x set of releases. New features and changes for version Certification with Windows Server 2008 eroom is certified to work with Service Pack2 of Windows Server bit Standard and Enterprise editions and IIS 7. Certification with Microsoft SQL Server 2008 eroom is certified to work with Service Pack2 of Microsoft SQL Server 2008 Standard and Enterprise editions. Certification with Microsoft Office 2010 eroom is certified to work with (all service packs of) Microsoft Office Support for Mozilla Firefox 7.0 eroom introduces support for the Mozilla Firefox 7.0 browser. To use eroom Client plug-in with Firefox 7.0, you must configure Firefox on the client machine. To configure Firefox, add a new preference string in the preference file (prefs.js or user.js) by using a script or by using the configuration editor. The configuration editor can be accessed by specifying about:config in the address bar of the Firefox browser. Create a Boolean entry: dom.ipc.plugins.enabled.nperoom7.dll and specify the value as false. EMC Documentum eroom Version Release Notes 9

10 New Features and Changes New features and changes for version 7.4.3i There are no new features in this release. New features and changes for version 7.4.3h Support for Microsoft Internet Explorer 9.0 eroom 7.4.3h introduces support for the Microsoft Internet Explorer 9.0 browser. The eroom plug-in client will also need to be updated for use with Internet Explorer 9.0. New features and changes for version 7.4.3g There are no new features in this release. New features and changes for version 7.4.3f As part of the changes made to the eroom Index server, the default port number used has changed from 2060 to New features and changes for version 7.4.3e There are no new features in this release. New features and changes for version 7.4.3d There are no new features in this release. New features and changes for version 7.4.3c There are no new features in this release. 10 EMC Documentum eroom Version Release Notes

11 New Features and Changes New features and changes for version 7.4.3b There are no new features in this release. New features and changes for version 7.4.3a Support for Mozilla Firefox 3.6 and later eroom 7.4.3a introduces plug-in support for Mozilla Firefox 3.6 and later, enabling rich text editing, desktop drag and drop, and MS Outlook synchronization for the most recent Firefox releases. Download and install the plug-in manually, since the plug-in will not be installed automatically on Firefox. Restart the Firefox session once the manual installation of the plug-in is complete. Once the plug-in is installed, login into eroom. In the My member info tab, enable the Use eroom plug-in software option to be able to use the plug-in. Updated script for eroom client plug-in Customers with previously supported versions of eroom who want to deploy the eroom 7.4.3a plug-in need to replace the ClientScript.js file in their current eroom deployment to support the Mozilla Firefox 3.6 browser. Refer to Support Note esg in the following link: Note: The Internet Explorer plug-in will work even without this change. New features and changes for version Certification with Windows 7 eroom is certified to work with 32-bit and 64-bit versions of Windows 7. To use the eroom plug-in on the 64-bit version of Windows 7, you must utilize the 32-bit version of Internet Explorer 8. Note: The 32-bit version of Internet Explorer 8 is provided by Microsoft as the default browser for the 64-bit version of Windows 7. The unread marker in My erooms page is removed eroom introduces a change in behavior on the My erooms page. The unread marker displayed for each room listed in the Active erooms list in the My erooms page has been removed to avoid high memory consumption in the eroom server. You can configure the unread marker to appear on EMC Documentum eroom Version Release Notes 11

12 New Features and Changes the My erooms page for backward compatibility. However, this configuration is not recommended as it may result in server instability due to the increased memory consumption required to display the unread markers. To enable the unread marker on the My erooms page: 1. Open the eroom MMC snap-in. 2. Right-click the eroom node and select Server Tuning. The eroom Server Tuning Master Settings dialog box is displayed. 3. In the General tab, select Limits in the Category list. 4. Double-click Display unread on My erooms page in the list that is displayed. The Edit Settings dialog box is displayed. 5. Enable the Value option. 6. Click OK to save the changes. 7. Restart the eroom server. Note: If a site comprises multiple eroom servers, ensure that you restart each server to reflect the changes. Room Object Count Limit Notification The site administrator can enable the Alert administrators and coordinators when rooms approach the object limit in the Options section of the Site Settings page and select the required percentage in the Start alerting when a room reaches <%> of the limit field to receive notifications when the object limit for an eroom is about to be reached. If this setting is enabled, the site administrator, community administrators, and room coordinators receive alerts in the form of warning banners in eroom and messages when the object limit set for an eroom is reached. eroom Server Memory Management eroom incorporates important changes to the way eroom manages its in-memory caches. eroom uses several in-memory caches to provide an optimal level of performance and responsiveness for end-user requests. eroom Administrators can manage these caches using performance counters and server tuning settings to ensure maximum stability and uptime for eroom servers. Refer to Appendix D: eroom Server Memory Management in the EMC Documentum eroom Version Installation, Upgrade, and Configuration Guide for more information. 12 EMC Documentum eroom Version Release Notes

13 Chapter 3 Environment and System Requirements Table 1. Supported deployment environment Client Operating Systems Microsoft Windows XP SP2 and SP3 Microsoft Windows Vista SP1 Microsoft Windows 7, 32-bit and 64-bit versions (32-bit Internet Explorer 8 or Internet Explorer 9 required on 64-bit Windows 7) Apple Macintosh 10.x Browsers Microsoft Windows (see client OS versions above) Microsoft Internet Explorer 7.0*, 8.0*, and 9.0* Note: *Supported for use with eroom Real Time Services. Mozilla Firefox 3.6.x and 7 Apple Macintosh (see client OS versions above) Apple Safari and 5.1 EMC Documentum eroom Version Release Notes 13

14 Environment and System Requirements Mozilla Firefox 3.6.x and 7 Server Operating Systems (32-bit only) Microsoft Windows Server 2008 Standard Edition SP2 Microsoft Windows Server 2008 Enterprise Edition SP2 The following can be used for evaluation purposes only: Microsoft Windows XP Professional SP2 and SP3 Directory Services Microsoft Windows 2000 Active Directory Microsoft Windows Server 2003 Active Directory Microsoft Windows Server 2003 Active Directory Application Mode (ADAM) Microsoft Windows 2008 Active Directory Novell edirectory (NDS) 8.x IBM/Lotus Domino 5.x IBM/Lotus Domino 6.x SunONE 5.x Microsoft Exchange LDAP Server 5.5 IBM Directory Server EMC Documentum eroom Version Release Notes

15 Environment and System Requirements Database Microsoft SQL Server 2005 Standard Edition SP2 Microsoft SQL Server 2005 Enterprise Edition SP2 Microsoft SQL Server 2005 Standard Edition SP3 Microsoft SQL Server 2005 Enterprise Edition SP3 Microsoft SQL Server 2008 Standard Edition SP2 Microsoft SQL Server 2008 Enterprise Edition SP2 Microsoft SQL Server 2005 Enterprise Edition SP4 Microsoft SQL Server 2005 Standard Edition SP4 IRM Server** The supported versions are and 5.0 IRM Client** IRM Client for Adobe Acrobat 5.0 IRM Client for Microsoft Office 5.0 Content Server*** The following versions are supported: V6.5 SP3 V6.6 V6.7 DFC on eroom Server*** The following versions are supported: V6.5 SP3 V6.6 V6.7 WDK based Server*** The following versions are supported: V6.5 SP3 V6.6 V6.7 EMC Documentum eroom Version Release Notes 15

16 Environment and System Requirements Media Services*** The following versions are supported: V6.5 SP3 V6.6 V6.7 Web Publisher*** The following versions are supported: V6.5 SP3 V6.6 V6.7 Notes: The following specific notes indicated by * apply to *Not supported for use with eroom Real Time Services **Pertains to IRM Services for eroom 7.4 and later ***Pertains to eroom Enterprise The following requirements are minimums for production environments. In some cases, requirements are lower for evaluation or other non-production purposes. The following requirements apply specifically to eroom. When using eroom Enterprise, the browser must be compatible with both eroom and the Documentum Client being used. For information on the requirements for eroom Enterprise and on configuring eroom to work with Content Server, refer to Additional requirements for eroom Enterprise in the eroom Installation, Upgrade, and Configuration Guide. For information on configuring the IRM server for using the eroom integration with rights management, see Additional requirements for eroom integration with Information Rights Management (IRM) in the eroom Installation, Upgrade, and Configuration Guide. For the latest system requirements for the localized eroom products, see the eroom Localized Product Installation and Release Notes for this version. Table 2. Hardware Requirements Hardware Client 2 GHz 32-bit (x86) or 64-bit (x64) processor 2GB RAM 40 GB hard drive with at least 15 GB free disk space Server(s) 3 Ghz 32-bit (x86) or 64-bit (x64) processor Dual Core 4 GB RAM 512 MB free disk space (for eroom server). File server 16 EMC Documentum eroom Version Release Notes

17 Environment and System Requirements Note: The optional eroom plug-in client requires 10MB free disk space. disk space requirement depends on usage. Index server requirement is approximately 50% of total file usage. Note: In the Standard installation, the database and index server are on the same machine as the eroom server, thus requiring more disk space. System Requirements for eroom Real Time Services To install the eroom Real Time Services server and run eroom RTS you need the following: Table 3. eroom Real Time Services Requirement An Intel x86 architecture PC Description 1 GHz Pentium (733 MHz Pentium minimum) CPU server 200 MB free disk space (70 MB minimum) on the server One of these operating systems Microsoft Data Access Component (MDAC) A supported version of the Microsoft Java Virtual Machine (MSJVM) 512 MB RAM (256 MB minimum) on the server Microsoft Windows 2000 Server or Advanced Server (Service Pack 1 or later recommended) and Microsoft Internet Information Server (IIS) version 5 Microsoft Windows 2003 Standard or Enterprise Edition and IIS version 6 Version 2.7 or later. The eroom Real Time Server installation program installs it if it s not there. Sun JVM must be installed separately as Microsoft does not bundle a JVM with IE 7 or later. EMC Documentum eroom Version Release Notes 17

18 Environment and System Requirements Note: eroom Real Time Server is not supported with VMware products for this release. 18 EMC Documentum eroom Version Release Notes

19 Upgrade Notes Chapter 4 This section provides information about upgrading to the latest version of eroom from an earlier version of the eroom application. Upgrading to eroom 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f, 7.4.3g, 7.4.3h, or 7.4.3i In addition to any specific issues related to upgrading from a particular version, note the following. The IsRMEnabled property and the OwnRMProtectionLevel property have been introduced in the IERURoom interface of the eroom SAAPI. Note: Before using the IsRMEnabled and OwnRMProtectionLevel APIs, Site Coordinators must manually verify whether EMC Information Rights Management (IRM) is enabled for all communities within the eroom site. Upgrading eroom In addition to any specific issues related to upgrading from a particular version, note the following. eroom stop file eroom ships with a stop file containing common English words that are not indexed for full-text search (words like to, and, the, and so on). If you have customized this file, you must propagate your customizations in all eroom upgrades. eroom SMB customer upgrades If you are an eroom SMB customer upgrading to full eroom, you must download and install the necessary language pack(s) as part of the upgrade process. SMB installs all language packs by EMC Documentum eroom Version Release Notes 19

20 Upgrade Notes default. When you upgrade, the SMB language packs will remain in place, but will be out of sync with the full eroom version. Note: Upgrading the plug-in client might force a reboot on the client machine. 20 EMC Documentum eroom Version Release Notes

21 Bug Fixes in this Release Chapter 5 This chapter describes bug fixes in eroom version 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f, 7.4.3g, 7.4.3h, 7.4.3i, and Each item includes a reference number (for in-house tracking purposes only) and a summary of the issue. Table 4. Bug fixes in eroom version Bug # Description Result 500/ 47086, A large.pdf file can cause the indexing server to stop responding while attempting to incorporate their large amount of data into the index. eroom incorporates a Hummingbird patch that sets a timeout period to index a single document. When a large file is encountered, the index server works on indexing the file for the configured timeout period, aborts the task of indexing the file after the timeout is reached, and moves on to index the next file in queue. 232/ RoomMembership property is missing in the IERUSiteRoom topic of the API help. Missing note in the Community administration topic of the eroom online help. Incorrect note in the Searching by owner topic of the eroom online help. Update Content Server version to 6.x and modify the dfc.properties in eroom Installation, Upgrade, and Configuration Guide. The result of the indexing effort on this file is that the document is partially indexed. The RoomMembership property is documented in the IERUSiteRoom topic of the API help. Added the following note to the Community administration topic in the When on (check box selected) column of the Communities rules table for the can have local members option:a site administrator can add local members to a community even if the can have local members option is not set to "On". When an eroom user attempts to search by owner, the Task Resource is matched. Updated the content server version to 6x and documented the modifications for dfc.properties. EMC Documentum eroom Version Release Notes 21

22 Bug Fixes in this Release Bug # Description Result 499/ , / The eroom plugin fails to upload a protected document and the "Cannot upload dialog" error occurs if the document is edited and then uploaded to an eroom folder that is configured. The Site database checker reports invalid range error for the MEMBERTIMEZONEID property. The latest Java update blocks Java Real-Time System from sharing abilities. Microsoft SQL Server account does not the have dbcreator permission associated with it. When an eroom user creates a versioned file with multiple versions and deletes the current version of the file, the deleted version of the file does not reside in the recycle bin. When an eroom user attempts to re-install eroom, the installation may fail due to the non availability of the file in the target location. N/A When an eroom member s time zone is set and the Site Database checker is run, the checker reports the invalid range error for the MEMBERTIMEZONEID property, which is not an error. In addition, the total number of time zones is incorrectly defined in the MEMBERTIMEZONEID property as 74 instead of 77. eroom users who update the Java Runtime Environment to version 6 Update 11 are unable to share files or end desktop sharing. The updates prevent the Java Real-Time System (RTS) from allowing eroom users to share files or stop the sharing of their desktop. Backing out the installed new update from Sun enables eroom users to share files and end desktop sharing. When eroom users work with eroom that runs in a SQL Server 2005 SPx environment, users require the sysadmin role to create an eroom site. The sysadmin role can be modified later as the dbcreator role comprising db_owner or db_datareader, and the db_datawriter and db_ddladmin permissions in the eroom and default SQL databases. The deleted version of the file resides in the recycle bin, so that it can be restored if necessary. If the installation fails, the ServerInstall.dll has to be copied into C:\Documents and Settings\User Name\Local Settings\Temp\eRoom Server. The user will be able to re-install eroom. 22 EMC Documentum eroom Version Release Notes

23 Bug Fixes in this Release Bug # Description Result / 766 Missing information on Browser supported, IRM supported version, Hummingbird Search server version and other Pre-requisites in the eroom Release Notes. Drag and drop of an item fails from eroom to desktop on Windows Vista Enterprise for a standard user when the protected mode is ON. Added the Browser support, IRM supported version, Hummingbird Search server version information and other Pre-requisites in the eroom Release Notes. Workaround:Perform the steps listed in the following procedures to add the eroom server URL as a Trusted Site and minimize security risks between eroom and web browsers on Windows Vista When a database is created and modified by making changes to the database rows, the change log appears empty. An eroom user may experience out-of-memory error when accessing an eroom server that serves a large amount of data. Documentation for the Enable pinging and Enable rapid-fail protection options is incorrect in the eroom 7 Support for Windows 2003 document and the eroom Cluster Installation Reference Guide (versions 7.2.3c and later).while the eroom 7 Support for Windows 2003 document indicates that the Enable pinging and the Enable rapid-fail protection options in the Health tab of the DefaultAppPool Properties dialog box are selected, the eroom Cluster Installation Reference Guide (versions 7.2.3c and later) document indicates that the Enable rapid-fail protection option is Refer to the following procedures to add eroom server URL as a Trusted site: To add the eroom server URL as a Trusted Site in Internet Explorer (IE) and To add the eroom server URL as a Trusted Site in Mozilla Firefox Workaround:The eroom user has to upgrade the SQL server to 2005 to view the change log. eroom memory consumption is configurable through eroom Cache Server Tunings settings. Refer the Appendix E: eroom Security Guidelines in the Installation, Upgrade and Configuration Guide for instructions to configure the settings to avoid memory consumption. The Enable pinging and the Enable rapid-fail protection options in the Health tab of the DefaultAppPool Properties dialog box must not be selected while configuring the application pool settings for IIS. EMC Documentum eroom Version Release Notes 23

24 Bug Fixes in this Release Bug # Description Result 1451 selected while configuring the application pool settings for IIS. When a user edits and saves a file in a database attachment field, the database change log shows that user as the person who originally added the file. The user editing the file is no longer shown as the person who originally added the file. Note: The fix for this defect was rolled back to address 2306 for v7.4.3c, and will be addressed in a future eroom release. Table 5. Bug fixes in eroom version 7.4.3a Bug # Description Result eroom performance degrades while adding a row to the database. After upgrading from 7.4.2f to 7.4.2g, users are unable to start Real Time (RTS) meetings The eroom object limit alert message needs clarification Folder limit extension message is incorrect Favorites added from the eroom are not handled when eroom servers are reprovisioned. There is a cross-site scripting vulnerability in the eroom application whereby malicious code can be injected by malicious users by renaming a sample file. Optimizations to the add row to database feature improve the row addition performance for large databases. Users can start RTS meetings after upgrading to eroom 7.4.3a. Appropriate warning messages will be displayed when the eroom approaches a specified object count. Appropriate warning messages have been implemented when a Folder in an eroom approaches a specific object count. eroom links added to Favorites in the browser will be handled successfully when an eroom server is reprovisioned. The eroom cross-site scripting issue has been resolved. Scripts cannot be run on a file in an eroom Real Time meeting guest user is unable to access Real Time meetings. Guest users can access Real Time meetings through eroom, successfully eroom user encounters system outage in the Application event viewer. Error messages will no longer be displayed in the Application event viewer. 24 EMC Documentum eroom Version Release Notes

25 Bug Fixes in this Release Table 6. Bug fixes in eroom version 7.4.3b Bug # Description Result 2185 Due to optimization for increased server stability in v7.4.3, site and community administrators notice a significant delay of many minutes when accessing the community settings pages with large member lists. The delay when site and community administrators access community settings pages with large member lists has been decreased to less than 30 seconds. Table 7. Bug fixes in eroom version 7.4.3c Bug # Description Result 2238 When a new eroom server is added to a provisioning group that has already been configured to use IRM services for eroom, rooms created on the new eroom server are unable to use IRM services. The new eroom server must be configured to use the same IRM settings (user name, password, IRM server host, and so on) as the other eroom server in the provisioning group When you enable eroom Document Version Tracking in and edit a document, the Author field is not updated when you check in the document. When editing a file belonging to a Connected Set, the file extension is lost when the file is saved and a generic document icon is displayed. The PEM certificate need not be installed on the new server since it is already installed on the existing server in the provisioning group. The Author field is updated when you edit the document and check it into eroom. Note: Correcting this issue involved a roll back of the fix for 1451 in eroom v The file extension is maintained by eroom when the file is saved. Note: The eroom plug-in client will also need to be updated for this fix to become effective. Table 8. Bug fixes in eroom version 7.4.3d Bug # Description Result 2388 IRM protection is lost when you download a protected file and upload it to another eroom or folder. You will be able to edit, copy, and print the protected file in another location. eroom allows you to add IRM protected files (protected through eroom) into eroom only if you are the policy editor of the original file. EMC Documentum eroom Version Release Notes 25

26 Bug Fixes in this Release Table 9. Bug fixes in eroom version 7.4.3e Bug # Description Result 2387 The eroom help system stated the following incorrect information: The eroom help system has been corrected as follows: 2435 The site administrator receives a notification when the object limit (object per room, items per folder, or room size) set for a room in the site is reached. If this setting is enabled, the site administrator, community administrators, and room coordinators receive alerts in the form of warning messages or messages when the object limit for an eroom is reached. When you log off the Index Server, the connection between the eroom server and Index server is lost due to the termination of the Hummingbird Connector Service. The site administrator receives a notification when the object limit (object per room, items per folder, or room size) set for a room in the site is reached. If this setting is enabled, the site administrator, community administrators, and room coordinators receive alerts in the form of warning messages when the object limit for an eroom is reached. messages are also sent to the site administrator and the coordinators listed as the room s contacts. The connection between the Index server and eroom server is not lost when you log off the Index server. Table 10. Bug fixes in eroom version 7.4.3f Bug # Description Result EMC Documentum eroom s Indexing Server contains a buffer overflow vulnerability, which can be exploited to cause a denial of service, or possibly, arbitrary code execution (CVE ). Unable to display Room object count warning messages in the Japanese language. The HummingBird Client Connector has been replaced by a new interface which is not susceptible to the vulnerability. Room object count warning messages are now viewable in Japanese. Table 11. Bug fixes in eroom version 7.4.3g Bug # Description Result 2780 The file-blocking feature allows site administrators to optionally block certain file types from being uploaded or opened in eroom on a site-wide basis. The flaw in validation may allow an authenticated user to bypass this security control and upload arbitrary files to eroom (CVE ). Validation checks are performed on the file name format to prevent blocked files from being added to an eroom. 26 EMC Documentum eroom Version Release Notes

27 Bug Fixes in this Release Bug # Description Result Some HTML formatted s sent to an eroom Inbox can cause the incoming process to exit and prevent further s from being delivered. This is due to the source information being quoted improperly. When an eroom has the room size limit set to >2000 MB and the eroom is nearing its capacity, the coordinators receive an alert that displays an inaccurate percentage. Cross-facility cut, copy, and paste operations cause eroom items in the user interface to become corrupted. There is a mismatch in the order of the choice list, between what is shown during the creation of a database entry and when using search filters for the same field. s are now being processed and delivered appropriately. The alert provides the correct room size information. The eroom items are shown correctly. The order of the choice list for a search filter matches with what is shown when creating the database entry. Table 12. Bug fixes in eroom version 7.4.3i Bug # Description Result If the eroom client is installed on a Windows 2008 machine and you access eroom through the web and select the eroom plug-in software option, the "Unknown Publisher" error occurs. When a member list in the same eroom is modified by multiple eroom users simultaneously, some of the member entries in the member lists disappear. The code signing server will sign files with digital signatures and the "Unknown Publisher" error will no longer occur. When member lists are modified simultaneously by multiple eroom users, all entries in the member lists are displayed consistently. Table 13. Bug fixes in eroom version Bug # Description Result 3015 When you retrieve a file from the eroom Server, if the filename contains a double-escape sequence, such as, %96 (For example, if the file name is: eroom Server %96 Test File.doc), the following error occurs: HTTP Error Workaround: Configure the %windir%\system32\inetsrv\appcmd utility in IIS 7.0 to allow double-escaping by executing the following command:set config /section:requestfiltering /allowdoubleescaping:true. EMC Documentum eroom Version Release Notes 27

28 Bug Fixes in this Release Bug # Description Result 2962 The eroom uninstallation operation fails if the eroom installer is not available at the location from where it was installed. Customers must ensure that the original eroom installer that was downloaded, is available for the uninstall operation to be successful. Workaround: 1. Delete the C:\inetpub\eRoom folder. 2. Delete the C:\Program Files\eRoom folder. 3. Delete the HKEY_LOCAL_MA- CHINE\SOFTWARE\eRoom\eRoom Server registry entry The eroom session cookies are set/validated insecurely which may lead to session hijacking and/or session replay. When you double-click an IRM-protected file that you dragged and dropped or copied to your desktop from an eroom where IRM is enabled, the IRM authentication window fails to appear. Alternatively, the native application with which the file is opened displays a message indicating that it cannot open the file as the file is corrupt. Some HTML formatted s sent to an eroom Inbox can cause the incoming process to exit and prevent further s from being delivered. This is due to the source information being quoted improperly. When an eroom has the room size limit set to > 2000 MB and the eroom is nearing its capacity, the coordinators receive an alert that displays an inaccurate percentage. Cross-facility cut, copy, and paste operations cause eroom items in the user interface to become corrupted. Unable to display Room object count warning messages in the Japanese language. 4. Delete the HKEY_CLASSES_ROOT\Installer\Products\AEFA692A98F07234C8C00330BA388B7C entry. A security vulnerability in eroom has been addressed and closed. When you double-click an IRM-protected file that you dragged and dropped or copied to your desktop from an eroom where IRM is enabled, the IRM authentication window will appear successfully, and the native application will successfully open the file. s are now processed and delivered appropriately. The alert provides the correct room size information. The eroom items are shown correctly. Room object count warning messages are now viewable in Japanese. 28 EMC Documentum eroom Version Release Notes

29 Bug Fixes in this Release Bug # Description Result DOM-based cross-site scripting vulnerability. Cross-site scripting vulnerability. After you install the eroom plug-in the message displayed indicates that the user must double-click the shortcut called Monitor My erooms (v7) on the desktop, although the shortcut is not created on the desktop. The nightly job that synchronizes the active directory, does not run. However, the job runs successfully when you run it manually. Using Lotus Notes, when you forward an with an attached (.rar) document to the eroom Inbox, you receive an eroom Mail Delivery error. When you log off the Index Server, the connection between the eroom server and Index server is lost due to the termination of the Hummingbird Connector Service. IRM protection is lost when you download a protected file and upload it to another eroom or folder. You will be able to edit, copy, and print the protected file in another location. The eroom help system stated the following incorrect information: A security vulnerability in eroom has been addressed and closed. Refer to KB article esg for mitigation instructions at the following link: com/emcsolutionview.asp?id=esg After you install the eroom plug-in, the Monitor My erooms (v7) shortcut will be created on the desktop. The nightly job that synchronizes the active directory, will run successfully. s with.rar attachments will be delivered to the eroom Inbox. The connection between the Index server and eroom server is not lost when you log off the Index server. eroom allows you to add IRM protected files (protected through eroom) into eroom only if you are the policy editor of the original file. The eroom help system has been corrected as follows: The site administrator receives a notification when the object limit (object per room, items per folder, or room size) set for a room in the site is reached. If this setting is enabled, the site administrator, community administrators, and room coordinators receive alerts in the form of warning messages or messages when the object limit for an eroom is reached. The site administrator receives a notification when the object limit (object per room, items per folder, or room size) set for a room in the site is reached. If this setting is enabled, the site administrator, community administrators, and room coordinators receive alerts in the form of warning messages when the object limit for an eroom is reached. messages are also sent to the community administrator, site administrator, and the coordinators listed as the room s contacts. EMC Documentum eroom Version Release Notes 29

30 Bug Fixes in this Release Bug # Description Result When you enable eroom Document Version Tracking in and edit a document, the Author field is not updated when you check in the document. When you copy an item from another facility and paste the item into the Approval Steps area of the database, the following error occurs: Unfortunately, eroom was unable to generate the page you requested, because of an unanticipated error (code 0x8000ffff). Subsequent attempts to copy content into the database also results in the same error. Alternately, the following error message must be displayed: Unfortunately, eroom was unable to create that item, because eroom was unable to create the item in this location. eroom links added to Favorites from the eroom are not handled when eroom servers are reprovisioned. When silent installation of the plug-in is in progress, users are prompted to specify the start up folder. When you modify a file in a connected set folder, close the native application, confirm saving the changes to the file, and refresh the page, the file loses its extension and the icon is changed to a generic document icon. The file is renamed on the file share and the file extension is no longer available. The Author field is updated when you edit the document and check it into eroom. You can successfully copy an item from another facility and paste it into the Approval Steps area of the database. eroom links added to Favorites in the browser will be handled successfully when an eroom server is reprovisioned. When silent installation of the plug-in is in progress, users will no longer be prompted to specify the start up folder. When you modify a file in a connected set folder, close the native application, confirm saving the changes to the file, and refresh the page, the file will not be renamed. 30 EMC Documentum eroom Version Release Notes

31 Known Problems and Limitations Chapter 6 This section identifies problems and limitations that may affect your use of the product. Known problems This section describes known defects in EMC Documentum software that may affect your use of the product. Table 14. Known issues in eroom versions 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f, 7.4.3g, 7.4.3h, 7.4.3i, and Bug # Description Action or Result If the eroom server is installed on a Windows 2008 machine and you edit files in an eroom site using the eroom plugin installed on a client machine, an error occurs. Installation issues are encountered when you install eroom on Windows 2008 cluster environment. In addition, you might not be able to create an eroom site in the same environment set-up. When you try to add a member in an event-based meeting that is in progress, the following error occurs: The dialog you are submitting is out of date. Please return to an eroom page, and try again. The eroom client plugin is strongly recommended for use with eroom server to avoid issues such as inability to edit files. Workaround: Perform one of the following steps: 1. Add/Invite the member to the meeting before the meeting begins. 2. Edit the event in execution, add the member, and forward the meeting link to the newly added member. EMC Documentum eroom Version Release Notes 31

32 Known Problems and Limitations Bug # Description Action or Result When you log in to eroom using Firefox on a Brazilian Portuguese client, create a database, select the (blank) option in the Database Type page, add three or four fields, and navigate to the Database Summary Options page, the values in the Field Name column appear wrapped. When you install eroom server on Windows Server 2008, you will be unable to connect to Content Server and an empty dialog box appears. N/A Workaround: 1. Install jre1.5.0_12 and copy the jre1.5.0_12 folder from C:\Program Files\Java and paste it in the following location: C:\Program Files\Documentum\java 2. Open the registry, navigate to HKEY_LOCAL_MACHINE\SOFT- WARE\Documentum\Components\DJCB and change the value of JavaVM Key as follows: C:\Program Files\Documentum\java\jre1.5.0_ 12\bin\client\jvm.dll 2962 The eroom uninstallation operation fails if the eroom installer is not available at the location from where it was installed. Ensure that the original eroom installer that was downloaded, is available for the uninstall operation to be successful. 3. Restart the machine. Workaround: 1. Delete the C:\inetpub\eRoom folder. 2. Delete the C:\Program Files\eRoom folder 3. Delete the HKEY_LOCAL_MA- CHINE\SOFTWARE\eRoom\eRoom Server registry entry. 4. Delete the HKEY_CLASSES_ROOT\Installer\Products\AEFA692A98F07234C8C00330BA388B7C entry. 32 EMC Documentum eroom Version Release Notes

33 Known Problems and Limitations Bug # Description Action or Result When you perform copy, cut, or paste operations between erooms in different facilities, where the room size limit on the receiving room has been set, the eroom may incorrectly prevent subsequent files from being added. When you attempt to add a file to the same eroom, an error message appears that states "Unfortunately, eroom was unable to create that item, because there is not enough space left in your eroom.. L10N-Online help files and text changes for the Full Text security fix are not available. When you attempt to upload an IRM-protected document (downloaded from an eroom) from your desktop to another eroom, the following invalid pop-up message appears, Unfortunately eroom was unable to create that item, because an object could not be found. When a user edits and saves a file in a database attachment field, the database change log shows that user as the person who originally added the file. Help cannot be launched from the eroom plug-in on Windows 7. In Mozilla Firefox 3.6, enable the Use eroom plug-in software option in the My member info tab in eroom after the installation of the plug-in; else, you will not be able to edit or perform the drag and drop function for any document. Due to optimization for increased server stability in v7.4.3, site and community administrators will notice that the page load is slow when accessing the community settings page with large member lists. Workaround: Refer to Support Note esg in the following link: emcsolutionview.asp?id=esg N/A N/A Workaround: From the attachments view, navigate to the View Details window, which displays the name, modified date, owner, and size. The owner is the original file author. Workaround: Navigate to the plug-in installation folder and access the help files manually. N/A N/A EMC Documentum eroom Version Release Notes 33

34 Known Problems and Limitations Bug # Description Action or Result The Test button fails with IRM and eroom When an eroom user attempts to access linked files, an error message is displayed stating that the user credentials are invalid for the repository due to lack of permissions on the dfc cache directory Inbox fails to accept HTML mail with displayed graphic that is web link. Workaround: Open command prompt and execute the below commands: regsvr32 /u "<eroom install dir>\libpvsapi.dll" regsvr32 "c:\program files\emc irm\common\libpvsapi.dll" //Register the new dll Cannot edit HTML files in version 7. Workaround: Users can edit HTML files in version 7 using Notepad. For example, set the edit action for the HTML file type in Folder Options to Notepad. Users can also set the HTML editor to Notepad on the Programs tab in Microsoft Internet Explorer if the edit action for HTML files is set to Internet Explorer Deleting a member removes that member from the change logs Errors in the eroom errors log during the install of the Language Packs Viewing linked images and HTML files fails when using a newer 7.3.x or 7.4 eroom plug-in with any prior 7.3 eroom server version eroom Extension Manager misreporting files need to update on servers Cannot open an Adobe Acrobat document from an eroom if another is already open. The following error occurs: There was an error opening this document. This file cannot be found. N/A. N/A. N/A. N/A. When viewing HTML files on a pre-7.3 eroom server with a 7.3.x or 7.4 version of the plug-in, the browser is unable to resolve any relative links (such as links to images and other HTML files within eroom). In a multi-cluster environment, the first tab misreports that files are out of date while the next two tabs show green (check/ok). Workaround: Close the Adobe Acrobat window on the desktop, then try to open the Adobe document again in eroom. 34 EMC Documentum eroom Version Release Notes

35 Known Problems and Limitations Bug # Description Action or Result After switching between Daylight Saving Time and standard time (or vice versa), the Extension Manager shows all extensions marked as Unconfigured. This does not affect server operation, unless any extension needs to be changed. If users need to make any changes, they must configure all extensions before updating the server(s) Inbox doesn t retrieve HTML mail that contain HTTP links to images eroom banner size is listed incorrectly on Japanese eroom Settings Options page When adding an eroom item, users receive the error: Unfortunately, eroom was unable to process this dialog, because the correct Content Server object could not be found eroom allows linked folders to contain nonlinked files When dragging and dropping a file onto a linked folder, eroom displays the following error: "Unfortunately, eroom was unable to move this item, because the Documentum repository server is not responding." When exporting and then importing an eroom that contains Content Server-linked files and/or folders, the files and/or folders are not updated correctly in the newly imported eroom Login page fails when trying to add a new repository to eroom Some HTML s sent to an eroom inbox are losing formatting With Content Server 5.3 SP3, a Webtop pop-up window opens when users add a Content Server-linked file to an eroom. Updating the server(s) before configuring extensions might disable the unconfigured extension(s). N/A. On a Japanese eroom Settings Options page, the eroom banner size is incorrectly listed as width%1 pixels, height%2 pixels. The correct dimensions of the banner size is 600 pixels wide and 36 pixels high. This issue will be addressed in a future release. When creating linked folders, users are able to add files that are not linked to the Content Server by adding the files in the eroom. If a file is linked to a different repository than the folder, it will result in the error. When an eroom is imported that contains linked items, the new eroom s linked items are not updated. However, the original eroom that was exported continues to receive updates. When adding a new repository to eroom, a user cannot navigate beyond the Documentum Login page. N/A. N/A. EMC Documentum eroom Version Release Notes 35