LaserJet Pro M11-M13. User Guide M11-M13.

Transcription

1 LaserJet Pro M11-M13 User Guide M11-M13

2

3 HP LaserJet Pro M11-M13 User Guide

4 Copyright and License Copyright 2017 HP Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark Credits Adobe, Adobe Photoshop, Acrobat, and PostScript are trademarks of Adobe Systems Incorporated. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. OS X is a trademark of Apple Inc., registered in the U.S. and other countries. Microsoft, Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. Edition 3, 8/2017

5 Table of contents 1 Printer overview... 1 Printer views... 2 Printer front view... 2 Printer back view... 3 Control-panel view... 3 Printer specifications... 5 Technical specifications... 5 Supported operating systems... 6 Mobile printing solutions (optional)... 7 Printer dimensions... 7 Power consumption, electrical specifications, and acoustic emissions... 7 Operating-environment range... 7 Printer hardware setup and software installation Paper trays... 9 Load the input tray Load and print envelopes Introduction Print envelopes Envelope orientation Supplies, accessories, and parts Order supplies, accessories, and parts Ordering Supplies and accessories Customer self-repair parts Replace the toner cartridge Introduction Toner-cartridge information Remove and replace the toner cartridge ENWW iii

6 4 Print Print tasks (Windows) How to print (Windows) Manually print on both sides (Windows) Print multiple pages per sheet (Windows) Select the paper type (Windows) Additional print tasks Print tasks (OS X) How to print (OS X) Manually print on both sides (OS X) Print multiple pages per sheet (OS X) Select the paper type (OS X) Additional print tasks Mobile printing Introduction Wireless Direct (wireless models only) Enable or disable Wireless Direct Change the printer Wireless Direct name HP eprint software Android embedded printing Manage the printer Advanced configuration with HP Embedded Web Server (EWS) (wireless models only) HP Embedded Web Server sections Information tab Settings tab Networking tab Links Configure IP network settings Introduction Printer sharing disclaimer View or change network settings Manually configure IPv4 TCP/IP parameters Printer security features Introduction Assign or change the system password using the HP Embedded Web Server Energy-conservation settings Introduction Print with EconoMode Set the Sleep/Auto Off After Inactivity setting Delay When Ports Are Active setting iv ENWW

7 Update the firmware Update the firmware using the Firmware Update Utility Solve problems Customer support Interpret control-panel light patterns Restore the factory-set defaults Solve paper feed or jam problems The printer does not pick up paper The printer picks up multiple sheets of paper Frequent or recurring paper jams Prevent paper jams Clear paper jams Introduction Paper jam locations Clear jams from the input tray Clear jams in the toner-cartridge area Clear jams in the output bin Improve print quality Introduction Print from a different software program Check the paper-type setting for the print job Check the paper type setting (Windows) Check the paper type setting (OS X) Check toner-cartridge status Clean the printer Print a cleaning page Visually inspect the toner cartridge Check paper and the printing environment Step one: Use paper that meets HP specifications Step two: Check the environment Try a different print driver Check the EconoMode settings Change print density Solve direct-connect problems Solve wireless problems Index ENWW v

8 vi ENWW

9 1 Printer overview Printer views For more information: Printer specifications Printer hardware setup and software installation The following information is correct at the time of publication. For current information, see support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information ENWW 1

10 Printer views Printer front view Output bin 2 Output bin extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel 2 Chapter 1 Printer overview ENWW

11 Printer back view USB port 2 Power connection 3 Slot for cable-type security lock 4 Serial number Control-panel view 1 2 Table 1-1 HP LaserJet Pro M12a (base model) 1 Attention LED The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner cartridge needs to be changed. If the light is on without blinking, the printer has experienced an error. 2 Ready LED The Ready light is on when the printer is ready to print. It blinks when the printer is receiving print data or canceling a print job. ENWW Printer views 3

12 Table 1-2 HP LaserJet Pro M12w (wireless models) 1 Wireless button To detect wireless networks, press the wireless button. This button also enables and disables the wireless feature. 2 Wireless LED When the printer is searching for a network, the wireless light blinks. When the printer is connected to a wireless network, the wireless light is on. 3 Attention LED Indicates that the print cartridge door is open or other errors exist. 4 Ready LED When the printer is ready to print, the ready light is on. When the printer is processing data, the ready light blinks. 5 Cancel button Press this button for the following actions: To cancel the print job, press the Cancel button. Press and hold the button for 5 seconds to print a configuration page. 4 Chapter 1 Printer overview ENWW

13 Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see Technical specifications Supported operating systems Mobile printing solutions (optional) Printer dimensions Power consumption, electrical specifications, and acoustic emissions Operating-environment range Technical specifications See for current information. ENWW Printer specifications 5

14 Supported operating systems The following information applies to the printer-specific Windows PCLmS and OS X print drivers. Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the Print Support page, and then use HP Easy Start to install the HP print driver and utility. HP Easy Start is not included in the in-box CD. 1. Go to 123.hp.com. 2. Follow the steps provided to download the printer software. Operating system Print driver installed Notes Windows XP Windows Vista, 32-bit and 64- bit Windows 7, 32 bit and 64 bit Windows 8, 32-bit and 64-bit Windows 8.1, 32-bit and 64-bit Windows Server 2003, 32 bit and 64 bit Windows Server 2008, 32-bit and 64-bit OS X 10.8 Mountain Lion, 10.9 Mavericks, Yosemite, El Capitan The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The HP PCLmS printer-specific print driver is installed for this operating system as part of the full software installation. The OS X print driver and print utility are available for download from 123.hp.com. The HP installer software for OS X is not included in the in-box CD. Microsoft retired mainstream support for Windows XP in April HP will continue to provide best-effort support for the discontinued XP operating system. Microsoft retired mainstream support for Windows Server 2003 in July HP will continue to provide best-effort support for the discontinued Server 2003 operating system. Download HP Easy Start either from 123.hp.com or from the Print Support page, and then use HP Easy Start to install the HP print driver and utility. 1. Go to 123.hp.com. 2. Follow the steps provided to download the printer software. NOTE: For a current list of supported operating systems, go to for HP's allinclusive help for the printer. 6 Chapter 1 Printer overview ENWW

15 Mobile printing solutions (optional) The printer supports the following software for mobile printing: HP eprint software HP eprint via (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) Android printing Printer dimensions Printer fully closed Printer fully open 1. Height 196 mm (7.7 in) 296 mm (11.7 in) 2. Width 349 mm (13.7 in) 349 mm (13.7 in) 3. Depth 229mm (9.0 in) 229 mm (9.0 in) Weight 5.2 kg (11.5 lb) Power consumption, electrical specifications, and acoustic emissions See for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty. Operating-environment range Environment Operating Storage Temperature 15 to 32.5 C (59 to 90.5 F) -20 to 40 C (-4 to 104 F) Relative humidity 10% to 80% relative humidity (RH), noncondensing 10% to 90% RH, non-condensing ENWW Printer specifications 7

16 Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to for HP's all-inclusive help for the printer. Find the following support: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information 8 Chapter 1 Printer overview ENWW

17 2 Paper trays For more information: Load the input tray Load and print envelopes The following information is correct at the time of publication. For current information, see support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information ENWW 9

18 Load the input tray 1. If it is not already open, open the input tray. 2. Adjust the paper width and length guides outward. 10 Chapter 2 Paper trays ENWW

19 3. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below. 4. Adjust the paper guides inward until they are snug against the paper. ENWW Load the input tray 11

20 Paper type Duplex mode How to load paper Preprinted or letterhead 1-sided printing or 2-sided printing Face-up Top edge leading into the printer Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the printer 12 Chapter 2 Paper trays ENWW

21 Load and print envelopes Introduction Print envelopes The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2 in) of envelopes (4 to 6 envelopes) should be loaded into the priority feed tray, and only 10 envelopes should be loaded into the input tray. To print envelopes, follow these steps to select the correct settings in the print driver. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Paper/Quality tab. 4. In the Type is drop-down list, select Envelope. 5. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Envelope orientation Load envelopes in input tray face up, with the short, return address end leading into the printer. ENWW Load and print envelopes 13

22 14 Chapter 2 Paper trays ENWW

23 3 Supplies, accessories, and parts For more information: Order supplies, accessories, and parts Replace the toner cartridge The following information is correct at the time of publication. For current information, see support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information ENWW 15

24 Order supplies, accessories, and parts Ordering Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) Contact an HP-authorized service or support provider. To access, in a supported web browser on the computer, enter the printer IP address or host name in the address/url field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies. Supplies and accessories Item Description Cartridge number Part number Supplies HP 79A Black Original LaserJet Toner Cartridge Replacement black toner cartridge 79A CF279A Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at and Genuine HP replacement parts can be ordered at or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name. Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period. 16 Chapter 3 Supplies, accessories, and parts ENWW

25 Replace the toner cartridge Introduction Introduction Toner-cartridge information Remove and replace the toner cartridge The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at suresupply. Scroll to the bottom of the page and verify that the country/region is correct. Item Description Cartridge number Part number HP 79A Black Original LaserJet Toner Cartridge Replacement black toner cartridge for M12a and M12w models. 79A CF279A Do not remove the toner cartridge from its package until it is time to replace it. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time. The following illustration shows the toner-cartridge components. ENWW Replace the toner cartridge 17

26 2 1 1 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. 2 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. Open the cartridge door. 18 Chapter 3 Supplies, accessories, and parts ENWW

27 2. Remove the used toner cartridge from the printer. 3. Remove the new toner cartridge from the packaging. Place the used toner cartridge in the bag and box for recycling. CAUTION: To prevent damage to the toner cartridge, hold the toner cartridge at each end. Do not touch the cartridge shutter or the roller surface. 4. Remove the sealing tape and the release tab from the new toner cartridge. ENWW Replace the toner cartridge 19

28 5. Grasp both sides of the new toner cartridge and gently rock the toner cartridge to distribute the toner evenly inside the cartridge. 6. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 7. Close the cartridge door. 20 Chapter 3 Supplies, accessories, and parts ENWW

29 4 Print Print tasks (Windows) Print tasks (OS X) Mobile printing For more information: The following information is correct at the time of publication. For current information, see support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information ENWW 21

30 Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. NOTE: NOTE: For more information, click the Help (?) button in the print driver. The print driver might look different than what is shown here, but the steps are the same. 22 Chapter 4 Print ENWW

31 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job. ENWW Print tasks (Windows) 23

32 Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. Load paper face-up in the input tray. 2. From the software program, select the Print option. 3. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 4. Click or tap the Finishing tab. 5. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 6. Retrieve the printed stack from the output bin and, maintaining the paper orientation, place it with the printed-side facing down in the input tray. 7. At the computer, click the Continue button to print the second side of the job. Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 24 Chapter 4 Print ENWW

33 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Paper/Quality tab. 4. From the Paper type drop-down list, select the paper type that best describes your paper. 5. Select the option for the type of paper you are using, and then click the OK button. 6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 25

34 Additional print tasks Go to Instructions are available for performing specific print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document 26 Chapter 4 Print ENWW

35 Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer, and remove any blank paper that is in Tray Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button or open and close the front door to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. ENWW Print tasks (OS X) 27

36 Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. NOTE: The name of the item varies for different software programs. 4. Select from the Media & Quality or Paper/Quality options. NOTE: This list contains the master set of options available. Some options are not available on all printers. Media Type: Select the option for the type of paper for the print job. Print Quality: Select the resolution level for the print job. EconoMode: Select this option to conserve toner when printing drafts of documents. 5. Click the Print button. 28 Chapter 4 Print ENWW

37 Additional print tasks Go to Instructions are available for performing specific print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document ENWW Print tasks (OS X) 29

38 Mobile printing Introduction HP offers multiple mobile and eprint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and eprint capabilities are supported. Wireless Direct (wireless models only) HP eprint software Android embedded printing Wireless Direct (wireless models only) Wireless Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. NOTE: Not all mobile operating systems are currently supported by Wireless Direct. The following devices and computer operating systems support Wireless Direct: Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed The following devices and computer operating systems to not support Wireless Direct, but can print to a printer that does: Apple iphone and ipad Mac computers running OS X For more information on Wireless Direct printing, go to Enable or disable Wireless Direct Wireless Direct capabilities must be enabled first from the printer EWS. 1. After the printer is connected to the network, print a configuration page and identify the printer IP address. To print a configuration page, complete the following steps: a. Press and hold the Cancel button until the Ready light begins blinking. b. Release the Cancel button. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 30 Chapter 4 Print ENWW

39 3. Click the Networking tab. 4. On the Networking page, click Wireless Direct Setup. Select the checkbox, enter the network name (SSID) in the Name (SSID) field, and then click the Apply button. The IP address of the mobile device appears in the Networking page. NOTE: To find the network name (SSID), click the Wireless Configuration menu in the Networking page. Change the printer Wireless Direct name Follow this procedure to change the printer Wireless Direct Printing (SSID) name using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server 1. Print a configuration page to determine the IP address or host name. a. Press and hold the Cancel button until the Ready light begins blinking. b. Release the Cancel button. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Change the Wireless Direct name 1. Click the Networking tab. 2. On the left navigation pane, click the Wireless Direct Setup link. 3. In the Name (SSID) field, enter the new name. 4. Click Apply. HP eprint software The HP eprint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP eprint-capable printer. This software makes it easy to find HP eprint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. Windows: After installing the software, open the Print option from within your application, and then select HP eprint from the installed printers list. Click the Properties button to configure print options. OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP eprint. For Windows, the HP eprint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript. Windows and OS X both support IPP printing to LAN or WAN network-connected products that support epcl. Windows and OS X also both support printing PDF documents to public print locations and printing using HP eprint via through the cloud. ENWW Mobile printing 31

40 Go to for drivers and information. NOTE: NOTE: NOTE: For Windows, the name of the HP eprint Software print driver is HP eprint + JetAdvantage. The HP eprint software is a PDF workflow utility for OS X, and is not technically a print driver. HP eprint Software does not support USB printing. Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wireless printing. The printer must be connected to the same network (sub-net) as the Android device. The print solution is built into the many versions of the operating system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to 32 Chapter 4 Print ENWW

41 5 Manage the printer For more information: Advanced configuration with HP Embedded Web Server (EWS) (wireless models only) HP Embedded Web Server sections Configure IP network settings Printer security features Energy-conservation settings Update the firmware The following information is correct at the time of publication. For current information, see support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information ENWW 33

42 Advanced configuration with HP Embedded Web Server (EWS) (wireless models only) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. View printer status information Determine the remaining life for all supplies and order new ones View and change tray configurations View and change the printer control-panel menu configuration View and print internal pages Receive notification of printer and supplies events View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. Open the HP Embedded Web Server (EWS) from a web browser 1. Print a configuration page to determine the IP address or host name. a. Press and hold the Cancel button until the Ready light begins blinking. b. Release the Cancel button. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 34 Chapter 5 Manage the printer ENWW

43 HP Embedded Web Server sections Information tab Settings tab Networking tab Links The Information pages group consists of the following pages: Device Status displays the status of the printer and HP supplies. Device Configuration shows the information found on the Configuration page. Supplies Status shows the status of HP supplies and provides part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. Network Summary shows the information found on the Network Summary page. Use this tab to configure the printer from your computer. If this printer is networked, always consult with the printer administrator before changing settings on this tab. The Settings tab contains the Printing page where you can view and change the default print job settings. Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. Links are located in the upper-right part of the status pages. You must have Internet access to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP Embedded Web Server, you must connect before you can visit these websites. Connecting might require that you close the HP Embedded Web Server and reopen it. Shop for Supplies. Click this link to connect to the Sure Supply website and order genuine HP supplies from HP or a reseller of your choice. Support. Connects to the printer support site. You can search for help regarding general topics. ENWW HP Embedded Web Server sections 35

44 Configure IP network settings Introduction Introduction Printer sharing disclaimer View or change network settings Manually configure IPv4 TCP/IP parameters Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Open the HP Embedded Web Server (EWS): a. Print a configuration page to determine the IP address or host name. i. Press and hold the Cancel button until the Ready light begins blinking. ii. Release the Cancel button. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Networking tab to obtain network information. Change settings as needed. Manually configure IPv4 TCP/IP parameters Use the EWS to manually set an IPv4 address, subnet mask, and default gateway. 1. Open the HP Embedded Web Server (EWS): a. Print a configuration page to determine the IP address or host name. i. Press and hold the Cancel button until the Ready light begins blinking. ii. Release the Cancel button. 36 Chapter 5 Manage the printer ENWW

45 b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Networking tab. 3. In the IPv4 Configuration area, select Manual IP, and then edit the IPv4 configuration settings. 4. Click the Apply button. ENWW Configure IP network settings 37

46 Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. Assign or change the system password using the HP Embedded Web Server Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1. Open the HP Embedded Web Server (EWS): Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Cancel button until the Ready light begins blinking. ii. Release the Cancel button. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the Networking tab, click the Password link in the left navigation pane. 3. In the Password area, enter the password in the Password field. 4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: Make note of the password and store it in a safe place. 38 Chapter 5 Manage the printer ENWW

47 Energy-conservation settings Introduction Introduction Print with EconoMode Set the Sleep/Auto Off After Inactivity setting Delay When Ports Are Active setting The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the EconoMode option. Set the Sleep/Auto Off After Inactivity setting Use the EWS to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto Off After Inactivity setting: 1. Open the HP Embedded Web Server (EWS): Direct-connected printers a. Open the Start menu, and then select Programs or All Programs. b. Open the HP group, open the printer group, and then select HP Device Toolbox. Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Cancel button until the Ready light begins blinking. ii. Release the Cancel button. ENWW Energy-conservation settings 39

48 b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the System tab, and then select the Energy Settings page. 3. Select the time for the Sleep/Auto Off After Inactivity, and then click the Apply button. Delay When Ports Are Active setting Method one: Use the HP Embedded Web Server (EWS) 1. Open the HP Embedded Web Server (EWS): Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Cancel button until the Ready light begins blinking. ii. Release the Cancel button. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Settings tab, and then select the Energy Settings page. 3. Select Delay when ports are active check box to enable or disable the setting. Method two: Use the printer software 1. In the list of printers, right-click the name the printer, and then click the properties menu item to open the Printer properties dialog box. 2. Click the Device settings tab and navigate to the Energy settings area. 3. Select Delay when ports are active check box to enable or disable the setting. NOTE: When the Delay when ports are active setting is selected, the printer will not shut down unless all ports are inactive. When the setting is not selected, the printer shuts down after a period of inactivity determined by the Shut Down After setting. An active network link or USB connection will prevent the printer from shutting down. 40 Chapter 5 Manage the printer ENWW

49 Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: You must have a print driver installed in order to use this method. 1. Go to select your country/region language, click the Get software and drivers link, type the printer name in the search field, press the Enter button, and then select the printer from the list of search results. 2. Select the operating system. 3. Under the Firmware section, locate the Firmware Update Utility. 4. Click Download, click Run, and then click Run again. 5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility. ENWW Update the firmware 41

50 42 Chapter 5 Manage the printer ENWW

51 6 Solve problems For more information: Customer support Interpret control-panel light patterns Restore the factory-set defaults Solve paper feed or jam problems Clear paper jams Improve print quality Solve direct-connect problems Solve wireless problems The following information is correct at the time of publication. For current information, see support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information ENWW 43

52 Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the flyer that was in the box with the printer or at Chapter 6 Solve problems ENWW

53 Interpret control-panel light patterns If the printer requires attention, an error code appears on the control-panel display. Table 6-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 6-2 Control-panel light patterns Light status State of the printer Action All lights are off. The printer is in Auto-Off mode or is turned off. Press the power button to deactivate the Auto-Off mode or to turn on the printer. Status lights cycle The status lights cycle during the formatter initialization period or when the printer is processing a cleaning page. No action is required. Wait for the initialization period to end. The printer should enter the ready state when the initialization period is finished. Ready light is on, and attention light is off. The printer is in the ready state. No action is required. The printer is ready to receive a print job. ENWW Interpret control-panel light patterns 45

54 Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action Ready light is blinking, and attention light is off. The printer is receiving or processing data. No action is required. The printer is receiving or processing a print job. Attention light is blinking, and ready light is off. The printer has experienced an error that can be corrected at the printer, such as a jam, an open door, the absence of a print cartridge, or the absence of paper in the proper tray. Inspect the printer, determine the error, and then correct the error. If the error is the absence of paper in the proper tray or the printer is in a manual feed mode, put the proper paper in the tray and follow the onscreen instructions, or open and close the print-cartridge door to resume printing. Attention light is blinking, and ready light is on. The printer has experienced a continual error from which it will recover on its own. If the recovery is successful, the printer continues to the processing data state and completes the job. If the recovery is unsuccessful, the printer continues to the continuable error state. Try removing any media from the media path and turning the printer power off, and then on again. The attention and ready lights are on. The printer has experienced a fatal error from which it cannot recover. 1. Turn off the printer or disconnect the power cord from the printer. 2. Wait 30 seconds, and then turn on the printer or reconnect the power cord to the printer. 3. Wait for the printer to initialize. If the error persists, contact HP customer support. 46 Chapter 6 Solve problems ENWW

55 Table 6-2 Control-panel light patterns (continued) Light status State of the printer Action The wireless light is blinking. The printer is attempting to locate a wireless network. No action is required. The wireless light is on. The printer is connected to a wireless network. No action is required. The wireless light is off. The printer is not connected to a network, and the wireless unit in the printer might be turned off. If the light is off, the printer is not connected to the network and the wireless unit in the printer might be off. Press the wireless button to try connecting to the network, or run the Wireless Configuration utility to configure the printer. To verify that the printer finds the network, print a configuration page. The printer should have an IP address assigned to it. For information about connecting wirelessly to a network, see Solve wireless problems on page 64. If the printer remains unable to connect to the network, uninstall and then reinstall the printer. If the error persists, contact a network administrator or refer to the user manual of the wireless router or access point. ENWW Interpret control-panel light patterns 47

56 Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. Open the HP Embedded Web Server (EWS): Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Cancel button until the Ready light begins blinking. ii. Release the Cancel button. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Settings tab. 3. Select the Restore Factory Settings option, and click the Apply button. The printer automatically restarts. 48 Chapter 6 Solve problems ENWW