Working Together to Get It For Them. ILL and Document Delivery at the UNT Libraries Pamela Johnston/University of North Texas March 16, 2016
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1 Working Together to Get It For Them ILL and Document Delivery at the UNT Libraries Pamela Johnston/University of North Texas March 16, 2016
2 UNIVERSITY OF NORTH TEXAS 37,000 + Students 4 libraries in Denton 2 Remote storage facilities in Denton UNT at Dallas UNT Dallas College of Law UNT New College at Frisco (no library facility)
3 Stats: 2014/2015 Borrowing: Processed 18,000+ requests 1,089 faculty ILL book deliveries Document Delivery: Processed 3,600+ requests 1,438 faculty UNT book deliveries Online Holds: 22,800+
4 2011: ACCESS SERVICES CIRCULATION INTERLIBRARY LOAN ACCESS SERVICES
5 1 st Floor Willis Library ILL Circulation
6 Library Services Desk
7 Combined Service Desk Circulation Reserves Library Services Desk ILL Checkout Web Circ Research Assistance
8 Our Full-Time Staff Interlibrary Loan - Borrowing ILL Librarian Borrowing Supervisor Circulation Support Services (Doc Del) Circulation Support Services Supervisor Document Delivery Manager Online Holds Manager
9 Branch Libraries Library Specialists: Eagle Commons Library Discovery Park Library Remote Storage (Library Annex) Staff assist with Borrowing, Document Delivery, and Lending
10 Advantages Reorganization: Staff dedicated to Document Delivery services History of collaboration Experience Strong customer-service attitude Location
11 ILLiad Collaboration: ILL and Document Delivery Distance Learning Remote Storage Faculty Article Delivery Articles for All! Faculty Book Delivery Online Holds (Sierra)
12 Remote Storage Requests (2009) ILL staff route requests to Document Delivery Awaiting Document Delivery processing Custom sent to Remote Storage staff routing sends request to Awaiting Document Delivery Stacks Searching Remote Storage staff scan articles via ILLiad
13 Distance Learning Services (2009) Unique set of ILLiad web pages based on status Dist Learning Delivery locations: Home or other campus location Notification s for new locations
14 Routing Rule Match String u.status = Dist Learning and t.documenttype = Reserves Sends requests for Reserve items to Awaiting Document Delivery Processing
15 Faculty Article Delivery (2009) Unique set of web pages based on status Faculty Copy Request Form Cited Date field: At UNT/Not UNT At UNT items automatically routed to Awaiting Document Delivery Processing
16 Routing Rule Match String u.status = Faculty and t.citeddate = At UNT
17 Article Delivery for Everyone (2011) Why? Providing research support to our customers Moving more items to Remote Storage ILL staff route requests to Awaiting Document Delivery processing
18 Doc Del Item Not Found? Doc Del Routes to Borrowing Custom queues: Lynne s Requests Pam s Requests
19 Custom s for Branch Libraries + Routing Scan article for Document Delivery Pull book for Document Delivery Requests Routed to Awaiting Document Delivery Stacks Searching Doc Del staff use pull slips to monitor requests
20 Faculty Book Delivery (2011) ILL Staff Route Request to Doc Del Item Found Notification Loan Will Be Delivered Not Found? ILL
21 Faculty Book Delivery: ILLiad + Online Holds ILL Staff Route Request to Doc Del Doc Del Staff Place Hold Item Found Notification Loan Will Be Delivered Not Found? ILL
22 UNT Faculty Book Delivery Campus mail Conferred with Campus Mail services before implementing Reusable mailers: Faculty can return mailers to us via Campus Mail Delivery Time: About 24 hours No problems with lost items
23 UNT Faculty Book Delivery
24 Online Holds - Sierra (2014) 25 holds at a time Self-Service Hold shelf (Willis Library): 24/7 8 additional pickup locations Items remain on hold shelf for 5 days 2,100+/month; about 7% not picked up Item not available? ILL
25 Self-Service Hold Shelf
26 Sierra: Online Holds
27 ILLiad Request Fields
28 Catalog Request: Routing Rule t.requesttype = Article and t.citedin LIKE %Catalog Request% Routes article requests originating from online catalog directly to Document Delivery module.
29 UNT Book Requested Via ILLiad Instead of Online Hold Request Routed To Doc Del Hold Placed for Doc Del Staff Item Found: Update ILLiad Request Item Routed to Pickup Location Hold notification sent to patron Not Found? ILL
30 Spring 2015: Doc Del Overhaul Doc Del queues all moved to Doc Del module Doc Del s all moved to Doc Del module and updated New Doc Del custom s created Routing rules reviewed and modified Reasons for Cancellation
31 New Doc Del Custom s: New custom s created for Doc Del: Cover common scenarios encountered by Doc Del staff Request Change Notification exceeds copyright restrictions for electronic delivery. It has been changed to a Loan by the Document Delivery staff and will be delivered to your preferred delivery location.
32 New Doc Del Custom s Requested Item Unavailable is currently unavailable. The Document Delivery staff has routed this request to ILL Borrowing to determine if an alternate copy may be obtained.
33 Doc Del Reasons for Cancellation Available E-Resource Available Library Use Only Available Reserve Item Duplicate Request We are unable to complete the request by your deadline Other
34 E-books for Distance Learners Purchasing E-books Document Delivery staff route request to Pam s Requests with a note Ordered via Gobi Custom Flag Patron notified when item available
35 Expanded Delivery Locations Eagle Commons Library (ECL) Graduate Student Library Advisory Board (GSLAB) suggested the delivery location ECL Library Specialist processes incoming/outgoing items
36 Expanded Delivery Locations UNT Dallas College of Law Library No courier service between campuses Doc Del mails both UNT books and ILL books to Law Library Tracking numbers recorded in ILLiad
37 Expanded Delivery Locations UNT New College at Frisco No library facility at this time UNT books mailed to home address No ILL books, but may be able to purchase an e-book
38 Frisco: Routing Rule t.requesttype = Loan and u.nvtgc = Frisco Routes all Frisco loan requests to Doc Del
39 Troubleshooting Webcirc Checkouts Eagle Commons Library delivery Doc Del Processing at branch locations
40 WebCirc Troubleshooting
41 Webcirc Troubleshooting
42 Webcirc Troubleshooting Custom Over Due/Not Checked Out Due to a technical problem, this item may not have been checked out to you. Please review any Interlibrary Loan items you currently have and return overdue items. If you still need an overdue item for your research, you may submit a new request.
43 Eagle Commons ILL Delivery Issue Coming? Going?
44
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