Getting Started New User. To begin, open the Multi-Factor Authentication Service in your inbox.
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1 Getting Started New User To begin, open the Multi-Factor Authentication Service in your inbox. 1 1
2 Getting Started New User Click the link This link takes you to the MFA User Portal site where you complete your account configuration. 2 2
3 Getting Started User Log In Enter your Active Directory Username and Active Directory Password (also referred to as your AD credentials). 3 3
4 Getting Started User Log In Click the Log In button. 4 4
5 Getting Started User Log In If you are a new user and never changed your original password or if your password expired, you may be prompted to change your password. 5 5
6 Getting Started User Setup When configuring your User Setup, you first need to confirm the method you wish to use (Text Message, Phone Call, or Mobile App) for authentication. 6 6
7 Getting Started - Mobile App Activation Before you can activate the mobile app you must download it. You can have up to two (2) mobile devices activated at any given time. To download the mobile app to your phone, please open your device s application store. The MFA Mobile App is available for the following mobile operating systems: Apple ios Google Android Microsoft Windows Phone 7 7
8 Mobile App Activation Type multi-factor authentication and tap the Search button to search for the mobile app. You can also use PhoneFactor in your search criteria. 8 8
9 Mobile App Activation Install the app. Once it is downloaded to your phone, open the application. 9 9
10 User Setup Mobile App In the above screenshot, the selected Method is Mobile App. When you select this option, you need to activate the application on your phone and click the Generate Activation Code button
11 Mobile App Activation An activation code, URL and barcode are generated and displayed. Note: the code expires after 10 minutes and you may generate a new code at any time
12 Mobile App Activation To activate your account do one of the following: Enter the Activation Code and the URL, or Tap the Scan Barcode button to scan the barcode provided on the Multi-Factor Authentication User Setup page (see next slide)
13 Mobile App Activation Use your phone s camera to capture the barcode from the Multi-Factor Authentication User Setup screen. Your phone captures the barcode automatically
14 Mobile App Activation Once you have entered the Activation Code and URL or scanned the barcode, activation will start automatically and may take a minute or two. Please be patient
15 Authentication Mobile App You should see your BHSF account when activation is complete
16 Authentication Mobile App On the Multi-Factor Authentication User Setup page: Enter a PIN Click the Authenticate Me Now button Note: your PIN must meet the following criteria: Must be numeric. (0-9) Must be between 4 and 20 digits long. Cannot contain 3 sequential digits. (i.e.: 12384) Cannot contain 3 repeating digits. (i.e.: 33384) Cannot contain any 4 digit subset from your phone number (i.e.: If phone number is , PIN cannot contain 3053, 5372 or 6658 or any other 4 digit subset of the number) 16 16
17 Authentication Mobile App By clicking the Authenticate Me Now button, you will receive a notification on your phone requiring you to verify the request
18 Authentication Mobile App To complete your sign in verification to the User Portal, tap the PIN field
19 Authentication Mobile App Enter your PIN using the phone keypad. Once you enter your PIN, tap the Verify button
20 Authentication Mobile App Once you have successfully completed the sign in, tap the Close button
21 Getting Started Security Questions Upon completing the verification step for your selected method, you are prompted to configure your security questions
22 Getting Started Security Questions Select four questions, enter the appropriate answers, and click the Continue button
23 Getting Started Welcome The message displayed changes based on the method selected. The enrollment process is now complete. You can now access any MFA-based resource, use the user portal to enable a one-time bypass for MFA authentication, change the notification method, update the contact number, change your PIN, activate the mobile app (one of the methods), or change your security questions
24 Login with Recovery Questions/One Time Bypass If your device is unavailable, you may initiate a one-time bypass to access MFA-enabled resources. To do this, use your security questions as your second verification
25 Login with Recovery Questions/One Time Bypass Enter your Username and Password, then click the Log In button. Since the device is unavailable wait 60 seconds to be prompted with your security questions
26 Login with Recovery Questions/One Time Bypass After the timeout, you are prompted to answer the four security questions you configured during setup
27 Login with Recovery Questions/One Time Bypass Enter the appropriate information for each security question, then click the Log In button
28 Login with Recovery Questions/One Time Bypass To initiate a one-time bypass, click the One-Time Bypass icon
29 Login with Recovery Questions/One Time Bypass Click the Confirm button if you are sure you want to continue
30 Login with Recovery Questions/One Time Bypass By clicking Confirm, a one-time bypass is issued and Multi-Factor Authentication will be skipped during your next sign on. You will be able to access a MFA-enabled resource using just your AD credentials for either 5 minutes or one successful authentication, whichever comes first
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