SPAM QUARANTINE. Security Service. Information Technology Services

Transcription

1 SPAM QUARANTINE Security Service Information Technology Services

2 Contents Introduction... 2 Notifications... 2 Accessing SPAM Quarantine... 3 Searching in SPAM Quarantine... 4 Releasing from SPAM Quarantine... 6 Deleting from SPAM Quarantine... 7 SafeList... 8 Accessing SafeList... 8 Adding Entries to SafeList... 8 BlockList... 9 Accessing BlockList... 9 Adding Entries to BlockList... 9 Authored by Information Technology Services Revision History 07/03/2018 Updated content to reflect changes to notification messages 22/02/2018 Content cleaned up for readability 21/02/2018 Adding content to sections Added sections SafeList and BlockList 07/02/2018 Initial draft Target Audience: Memorial University Information Technology Support Staff Users of Memorial Universities Delivery Services (@mun.ca) INFORMATION TECHNOLOGY SERVICES 1

3 Introduction Memorial is introducing a new Security Service to improve protection from based threats such as Viruses, Malware and SPAM. This document covers how the Security Service will be protecting users from SPAM. The Security Service uses percent probability of an being SPAM to sort into three categories. The higher the probability the higher the likely hood that the is SPAM. Probability of SPAM Category Action 90% to 100% Definite SPAM Do Not Deliver 50% to 90% Suspected SPAM SPAM Quarantine Less than 50% Regular Deliver to mailbox Because all technology is currently imperfect at classifying content, the Security Service protects users by quarantining that has moderate probability of being SPAM (Suspected SPAM). What follows is a guide to the SPAM Quarantine Service. Notifications The SPAM Quarantine Service will send out periodic notification s when NEW is being held as suspected SPAM in your quarantine. The notification is sent at most four times a day. The notification is only sent if there are NEW suspect SPAM in your quarantine since the last notice. INFORMATION TECHNOLOGY SERVICES 2

4 Accessing SPAM Quarantine You can access the SPAM quarantine by clicking the provided links in the notification . If you prefer to not click links, you can use the steps below to access the SPAM Quarantine. To access your SPAM quarantine: 1. Open a web browser (Chrome, Firefox, Edge, etc...) 2. Enter the following URL 3. You should see the following login prompt: 4. Login using your MUN Login username address) and password. INFORMATION TECHNOLOGY SERVICES 3

5 5. You should then see a list of all being held as suspected spam in your quarantine. Searching in SPAM Quarantine When you access your SPAM quarantine you will notice a Typing a search term into the search bar and clicking the quarantine for any matching in quarantine. bar. button will search through your To do an advanced search click the link on the right hand side of the bar. INFORMATION TECHNOLOGY SERVICES 4

6 In Advanced Search you can search using: Today, Last 7 days, or a Date Range Where From or Subject o Contains o Is search text is present in From or Subject text Example: let is contained in your letter o search text exactly matches From or Subject text Example: your letter is your letter Failed Example: letter is your letter fails to match Begins with o search text starts text in From or Subject text Example: your letter begins with you Ends with o Search text ends text in From or Subject text Example: your letter ends with letter Does not contain Search text is not present in From or Subject text Example: horse is not present in your letter INFORMATION TECHNOLOGY SERVICES 5

7 Releasing from SPAM Quarantine Releasing from quarantine will deliver it to your mailbox. This feature should be used when falsely identified legitimate are held in quarantine. To release an from SPAM quarantine please follow these steps: 1. Access SPAM Quarantine as outlined in Accessing SPAM Quarantine 2. Select the particular you wish to release to your mailbox by clicking the check box to the immediate left of the . If the box is checked, the is selected. 3. Then select the Release or Release and Add to Safelist from the Select Action drop down box. Release and Add to Safelist will add the in From to the SafeList feature discussed in SafeList. 4. Click the button to apply the action to the selected (s). INFORMATION TECHNOLOGY SERVICES 6

8 Deleting from SPAM Quarantine in your SPAM Quarantine will automatically be deleted 14 days after it arrives. You can also manually delete from your SPAM Quarantine. To manually delete an from SPAM quarantine please follow these steps: 1. Access SPAM Quarantine as outlined in Accessing SPAM Quarantine 2. Select the particular you wish to release to your mailbox by clicking the check box to the immediate left of the . If the box is checked, the is selected. 3. Then select Delete from the Select Action drop down box. 4. Click the button to apply the action to the selected (s). INFORMATION TECHNOLOGY SERVICES 7

9 SafeList The SafeList feature of the Security Service allows you to define a list of addresses that will not get blocked by the systems SPAM filtering. For example you may find that s from specific senders get sent to your Spam Quarantine when you don't want them to be quarantined. To ensure messages from these senders are not SPAM filtered, you may want to add the senders to your safelists. Accessing SafeList 1. Access SPAM Quarantine as outlined in Accessing SPAM Quarantine 2. In the top right hand click the drop down 3. Click the Safelist option Adding Entries to SafeList There are two ways to add s to the SafeList. The first way is outlined in Release and add to Safelist in Releasing from SPAM Quarantine. The second way is to manually add an to your safelist. 1. Access SafeList as outlined in Accessing SafeList 2. Enter the address to bypass SPAM filtering 3. Click button 4. You should see the address now listed in the SafeList INFORMATION TECHNOLOGY SERVICES 8

10 BlockList BlockList does not prevent SPAM Blocking addresses is ineffective at stopping SPAM. Spammers very often fake From addresses and never reuse an address twice. Do not use the Blocklist feature to try and prevent SPAM. The BlockList feature of the Security Service can be used to block senders that are repeatedly sending content you do not wish to receive from the same . For example, you may receive from a mailing list that no longer interests you. You may decide to add this sender to the BlockList to prevent these s from getting delivered to your inbox. Accessing BlockList 4. Access SPAM Quarantine as outlined in Accessing SPAM Quarantine 5. In the top right hand click the drop down 6. Click the Blocklist option Adding Entries to BlockList The way to add s to the BlockList is to manually add an Access BlockList as outlined in Accessing BlockList 2. Enter the address to be blocked by SPAM filtering 3. Click button 4. You should see the address now listed in the BlockList INFORMATION TECHNOLOGY SERVICES 9