Software Management Nuts and Bolts

Transcription

1 Software Management Nuts and Bolts Joel Smith & Rene Kolga Sr. Principal Support Engineer Sr. Product Manager 1

2 Presentation Agenda 1 Introduction 2 Managing the Software Catalog 3 Rules, Detection and Applicability 4 Complex Software Rollouts 5 Q & A 2

3 Introduction to Software Management What can Software Management do for you? Software Catalog What is a Software Resource? Intelligent Software Management Inventory Rules Reboots, Interruptions, and other problems Managed Policies Tasks versus Policies 3

4 Managing the Software Catalog Populated by: Software Inventory Targeted Software Inventory (detection checks) Data Providers Manual Creation Software Distribution Repository for: Version and Product information Software Packages Command-lines Applicability and Detection Rules Associations File Inventory Software Portal definitions Installed Software 4

5 Software Products Ties Duplicate or Similar Resources together Inventory Required Software Discovery Targeted Software Inventory Rollout completed Criteria Software Name Manufacturer or Company Software Version Integration with other functions Application Metering Software Deployment Licensing (requires Asset) Software Product 5

6 Inventory Rules Detection, Applicability Adding Intelligence to Software Management! Applicability Rules Does this Software apply to this target machine? Takes the logic away from filters and targets, and lets the policy ensure proper applicability Logic: True equals Execute, False equals Exit Detection Rules Is this Software already installed? Takes the logic away from dynamic filters and targets Ensures continued compliance, reinstalls if software is removed Logic: True equals Exit, False equals Execute 6

7 Symantec Endpoint Protection Import Demonstration 7

8 Managed Software Delivery Policy Setup Deployment and Management of your Software Features: Policy based, held by the local Agent Contains after-actions Dynamic Scheduling Prestaging Packages Software Publishing of Policies Give Ability for the User to invoke the Policy Add additional tasks or Software Resources Make use of Conditions Avoiding Configuration mistakes If Software is required, enforce it with a Policy! End User Notifications (pre-launch, reboot) including Deferral options 8

9 Complex Software Rollouts Reboots, Restarts, and generally userdisruptive Software SQL 2008 Deployment (Link: Platform specific requirements 32 bit versus 64 bit Workstation versus Server Software Suites, multi-software deployments Common Business Apps Adobe or Microsoft suites Vital Software Symantec Endpoint Protection 9

10 Symantec Endpoint Protection and MS Office Policy Demonstration 10

11 Software Management Process (technical) 1. Software Resource Creation 2. Package Distribution to Package Servers (requires the PS Agent to obtain a new policy XML, Get the Codebases, Download the Package, and send Package Status back to the NS) 3. Inventory Data Gathered (this step may happen elsewhere in the process) 4. Task or Policy Created that references the Resource 5. Policy or Delta Resource Update runs to include the Policy in target system s Client Policy XML 6. Client receives the new Policy 7. At the scheduled time the SMA tells the SMFAgent to execute the policy 8. SMFAgent calls the IRMAgent to run the Detection and/or Applicability Rules, The IRM Agent executes the Rules via the CTA 9. The results are processed by IRM Agent, passed to SMFAgent, stop if not applicable or was detected, or continues 10. The SMFAgent calls the SMA Transport Agent to get Package Codebases (download locations) and to download the software 11. SMF Agent checks the Remediation schedule, if later, waits and periodically checks again, otherwise continues 12. SMFAgent tells the SWM Sol Agent to execute, which it does by calling the CTA. 13. Results are sent back to the NS Presentation Identifier Goes Here 11

12 Questions? Thank you! Joel Smith & Rene Kolga Copyright 2012 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. 12

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