Verizon Documentation V3. USER GUIDE FOR ios

Transcription

1 Verizon Documentation V3 USER GUIDE FOR ios Document Version July 2015

2 Table of Contents 1 INTRODUCTION TO VOICE CYPHER ULTRA About Voice Cypher Ultra for ios Benefits of Voice Cypher Ultra Device User Interface Voice Cypher Ultra Represented in this Guide Compatibility PREPARING TO INSTALL VOICE CYPHER ULTRA Internet Access Managing Internet Connections INSTALLING VOICE CYPHER ULTRA FOR VIRTUAL PRIVATE SWITCH Downloading Voice Cypher Ultra from an Applications Store Registering on Voice Cypher Ultra Create Account Installing Voice Cypher Ultra for Private Switch Forgotten Password APPLICATION STATUS AND SECURITY Setting Voice Cypher Ultra Offline or Online Security Extras Authenticating a Session ID Authenticating a Key Request MANAGING CONTACTS IN VOICE CYPHER ULTRA Adding a Contact Inviting a Contact to Start Using Voice Cypher Ultra Deleting a Voice Cypher Ultra Contact Searching Voice Cypher Ultra Contacts Viewing Voice Cypher Ultra Contact Profile Editing a Voice Cypher Ultra Contact

3 5.6 Marking Voice Cypher Ultra Contacts as Favorites VIEWING AND EDITING MY PROFILE CALLING WITH VOICE CYPHER ULTRA Making a Secure Call Receiving a Secure Call Rejecting a Secure Call In Call Display and Functionality Using a Bluetooth Connection During a Call Ending a Secure Call Viewing Missed Calls MESSAGING WITH VOICE CYPHER ULTRA Sending a Secure Message Receiving a Secure Message Copying Messages Deleting a Message Archiving and Deleting a Conversation ATTACHMENTS IN VOICE CYPHER ULTRA Sending an Attachment Receiving a Secure Attachment MANAGING VOICE CYPHER ULTRA DATA Importing and Exporting Voice Cypher Ultra Data Export Voice Cypher Ultra Data Import Voice Cypher Ultra Data Remote Wipe ACCESSING THE OPTIONS IN VOICE CYPHER ULTRA SETTINGS TROUBLESHOOTING Not able to connect to a wireless network Cannot make or receive secure voice calls

4 12.3 Unable to send or receive secure messages and attachments GLOSSARY LEGAL

5 Cellcrypt 2015 USER GUIDE FOR ios 5 of 90

6 1 INTRODUCTION TO VOICE CYPHER ULTRA This guide introduces the Voice Cypher Ultra application, explains the installation procedures and provides a step-by-step guide on how to use the main features of the application. 1.1 About Voice Cypher Ultra for ios Voice Cypher Ultra is software for ios smart devices. Voice Cypher Ultra for ios enables users to make secure encrypted voice calls, as well as send and receive secure messages and images, to other smartphones on which Voice Cypher Ultra software is installed. Voice Cypher Ultra uses trusted and well-proven strong encryption technologies that keep a user's voice calls private wherever that user may be in the world. End-to-end encryption ensures that a user's calls are kept secure at all points between the two devices, even within untrusted or potentially unsecured networks. All devices on which Voice Cypher Ultra is installed create a public and a private key set upon first use that are unique to a user's device. The cryptographic fingerprint is a representation of the public key used during encryption and decryption. All Voice Cypher Ultra users are also assigned unique Voice Cypher Ultra Aliases. 1.2 Benefits of Voice Cypher Ultra The major benefits of Voice Cypher Ultra are as follows: Strong encryption of voice calls. The verified contact list reinforces the identity of contacts. Easy to install and straightforward to use. Connects via any IP-enabled network; e.g., 2.5G (GPRS, EDGE, CDMA 1xRTT), 3G (UMTS, HSDPA, CDMA EV-DO), 4G (LTE) and Wi-Fi. Low-latency calls. Allows users to receive calls, messages and images while the Voice Cypher Ultra application is running in the background. Note: In order to be supported, the device must be running an ios Operating System of at least version Device User Interface Please be advised that when a user performs the user actions described in this guide, he/she might see different menu options if that particular user has a different device to that used in the making of this guide. This is because of differences in the user interface between devices and between Operating System versions. The functionality users see on the device depends on the device model and its settings. This should not interfere with the user's operation of Voice Cypher Ultra. 1.4 Voice Cypher Ultra Represented in this Guide The functionality of the Voice Cypher Ultra application described in this guide is based on version VC. Users can find the version of the Voice Cypher Ultra application installed on their device in the Current Build Version Section in the settings as described in the topic "Accessing the Voice Cypher Ultra Settings" in this guide Cellcrypt 2015 USER GUIDE FOR ios 6 of 90

7 1.5 Compatibility The ios version of Voice Cypher Ultra can be used to securely communicate with other Voice Cypher Ultra users using: Android TM devices with Android and higher. BlackBerry 10 devices. Apple devices with ios 7 and higher. Windows Phone 8.1 and higher. Companies with a Voice Cypher Ultra Gateway. Cellcrypt 2015 USER GUIDE FOR ios 7 of 90

8 2 PREPARING TO INSTALL VOICE CYPHER ULTRA 2.1 Internet Access The ios device requires access to the Internet via a Wi-Fi, or a mobile data connection, to enable users to install the Voice Cypher Ultra application. A user might need to contact his/her network operator to activate mobile data. The Voice Cypher Ultra application is linked to the address used to register on Voice Cypher Ultra, (the Voice Cypher Ultra ID). The Voice Cypher Ultra ID is not linked to a particular network. If a user changes his /her device configuration, that user should verify that the mobile data Internet settings are working on the device. The Voice Cypher Ultra application requires an Internet connection via Wi-Fi, or mobile data. Should a user experience any difficulty accessing the Internet, that user should contact his/her network operator. 2.2 Managing Internet Connections Voice Cypher Ultra can connect to the Internet using any of the following three wireless methods: Wi-Fi - This provides minimal latency (that is, the time between when a user speaks and when the recipient hears them). 4G/ LTE, 3G, 3.5G - These give the smallest latency of most cellular Internet connections. 2.5G/ EDGE - This provides acceptable latency. The latency over any wireless connection depends on the strength of the wireless signal received; the local conditions, and on whether a user is making a local or international call. Check: The device shows that a wireless or mobile data connection is activated (as desired) for Wi-Fi, 4G, 3G or 2.5G. Cellcrypt 2015 USER GUIDE FOR ios 8 of 90

9 3 INSTALLING VOICE CYPHER ULTRA FOR VIRTUAL PRIVATE SWITCH This section explains the steps a user must take to get Voice Cypher Ultra operational on his/her ios device. To do this, users can download the Voice Cypher Ultra application from the device Application Store, as described in the topic "Downloading Voice Cypher Ultra from a Application Store" in this guide. Note: The Voice Cypher Ultra application is linked to the address used to register on Voice Cypher Ultra (the Voice Cypher Ultra ID). The Voice Cypher Ultra ID is not linked to a particular network. If a user changes his/her device configuration, that user should verify that the mobile data Internet settings are working on the device. The Voice Cypher Ultra application requires an Internet connection via Wi-Fi, or mobile data. Mobile data can incur different billing rates when travelling, and possibly require additional device configuration. 3.1 Downloading Voice Cypher Ultra from an Applications Store Note: Users will need to go to the Applications Store associated with their device Operating System. In case of ios, this is the Apple App Store. To download Voice Cypher Ultra from an Application Store: Open the Application Store on the device. Search for 'Voice Cypher Ultra'. Select the Voice Cypher Ultra application. Select Download, then select Open. Follow the instructions in the topic "Registering on Voice Cypher Ultra" in this guide. Note: If the connection is lost, go back to step 1 and try again. 3.2 Registering on Voice Cypher Ultra 1. Once installed select the Voice Cypher Ultra icon in the Applications screen, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 9 of 90

10 Figure 3. 1: Select Voice Cypher Ultra from Applications Users will be taken to the Voice Cypher Ultra Start screen, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 10 of 90

11 Figure 3. 2: Starting Screen Create Account 1. To create a Voice Cypher Ultra account, select Create Account, as shown in Figure Note: If a user already has a Voice Cypher Ultra account, he/she should select Sign In, as shown in Figure Figure 3. 3: Create Account and Sign In Location Cellcrypt 2015 USER GUIDE FOR ios 11 of 90

12 2. Fill in the required fields, as shown in Figure 3. 4, then select Next. Figure 3. 4: Create Account Details Cellcrypt 2015 USER GUIDE FOR ios 12 of 90

13 verification 1. Once the account is created a verification will be sent to the selected address. The subject of this is: "Please Verify your Address". The delivery status of the is displayed on the screen, as shown in Figure Some mail filters can incorrectly place the in Junk or Spam folders. Figure 3. 5: Delivery Status To verify the account, users must open the verification and follow the relevant links. Select the Voice Cypher Ultra icon in the Applications screen, as shown in Figure Note: A user is automatically signed in once their account has been verified. Cellcrypt 2015 USER GUIDE FOR ios 13 of 90

14 4. Users can sign in to Voice Cypher Ultra by filling in the Username and Password fields, then selecting Sign In, as shown in Figure Note: Users will only need to fill in the Server (Optional) field if their company uses private onboarding as described in the topic "Selecting a Secure Server" in this guide. Figure 3. 6: Sign In Cellcrypt 2015 USER GUIDE FOR ios 14 of 90

15 5. On completion, the Voice Cypher Ultra Contacts screen is displayed, as shown in Figure Figure 3. 7: Voice Cypher Ultra Contacts Screen 3.3 Installing Voice Cypher Ultra for Private Switch If a company is using Verizon Voice Cypher Ultra Private Switch, users from such a company will be required to access Voice Cypher Ultra via the company's secure Voice Cypher Ultra server. The IP address of this server needs to be entered during the initial sign in, as shown in Figure This information should be provided to users by their company's IT Administrator. The registration process, as well as some functionality of the application, for users from companies with a Private Switch differs to that described in this guide. Voice Cypher Ultra administrators within a company will be provided users with a username and password for initial sign in. Users will then need to change their password. 3.4 Forgotten Password To reset the Voice Cypher Ultra password: Cellcrypt 2015 USER GUIDE FOR ios 15 of 90

16 1. Select Forgot Password?, as shown in Figure Figure 3. 8: Forgot Password Cellcrypt 2015 USER GUIDE FOR ios 16 of 90

17 2. Fill in the address linked to the Voice Cypher Ultra account and select shown in Figure Send reset , as Figure 3. 9: Reset Password Open the with the subject "Password reset", and follow the UPDATE PASSWORD link. Choose a new password and select Change Password. 5. Sign into Voice Cypher Ultra with the new password. Cellcrypt 2015 USER GUIDE FOR ios 17 of 90

18 4 APPLICATION STATUS AND SECURITY Voice Cypher Ultra is set up to start automatically when users turn on their devices. By default, the Voice Cypher Ultra icon is located in the Applications screen. To access the Voice Cypher Ultra application on the device: 1. On the Applications or home screen, select the Voice Cypher Ultra icon, as shown in Figure 4. 1, to open the Voice Cypher Ultra application. Figure 4. 1: Voice Cypher Ultra Icon 2. Voice Cypher Ultra displays the Contacts screen once open. 4.1 Setting Voice Cypher Ultra Offline or Online Setting Voice Cypher Ultra to offline prevents users from making and receiving secure calls, messages or attachments. Cellcrypt 2015 USER GUIDE FOR ios 18 of 90

19 1. To go offline from Voice Cypher Ultra, select the Settings icon, as shown in Figure Figure 4. 2: Voice Cypher Ultra Settings Cellcrypt 2015 USER GUIDE FOR ios 19 of 90

20 2. Toggle the Online/Offline Switch to offline or online, as shown in Figure Figure 4. 3: Toggle Voice Cypher Ultra Online and Offline Note: Selecting the Home button on the device while using the application does not disconnect Voice Cypher Ultra, it only places it in the background. This allows users to receive secure calls while using other features on the device. To access Voice Cypher Ultra again, select the Voice Cypher Ultra application via the Applications screen. 4.2 Security Extras Additional security measures are suggested when dealing with highly sensitive information Authenticating a Session ID After answering a call from a contact, the unique Session ID is displayed on the screen as described in the topic "Receiving a Secure Call" in this guide. Users should quote the Session ID to the contact and wait for confirmation before continuing the conversation Authenticating a Key Request Once a contact has been added, Voice Cypher Ultra will run a key exchange. This allows Voice Cypher Ultra users to trust one-another in future communications via the Voice Cypher Ultra Application. Before sending secure messages to a contact, users should confirm the Key Request code displayed in the conversation, as shown in Figure 4. 4 using another platform, such as or a text message from the device. Cellcrypt 2015 USER GUIDE FOR ios 20 of 90

21 Figure 4. 4: Key Request Code Cellcrypt 2015 USER GUIDE FOR ios 21 of 90

22 5 MANAGING CONTACTS IN VOICE CYPHER ULTRA Each contact listed in the Voice Cypher Ultra application Contacts List is known as a "verified contact." These contacts are registered Voice Cypher Ultra users. It is recommended that users add all Voice Cypher Ultra registered contacts stored on their device contacts list to their Voice Cypher Ultra Contacts List. 5.1 Adding a Contact To add a contact on the Voice Cypher Ultra application: 1. On the Contacts Screen select the Add New Contact icon, as shown in Figure Figure 5. 1: Add New Contact Icon 2. Fill in the required fields, then select Save, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 22 of 90

23 3. To add contacts from the device contact list, select iphone Contacts, as shown in Figure Figure 5. 2: Add Contact Options 4. Select a contact from the address book, as shown in Figure Confirm that the correct contact was imported, then select Save, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 23 of 90

24 Figure 5. 3: Select Contact From Address Book Note: When attempting to add a contact that is not a member of the company approved contact list, a Permission denied notification is displayed, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 24 of 90

25 Figure 5. 4: Permission Denied Notification Note: If a contact is removed from the company approved contact list, any conversations with that contact are frozen, and no further attempts to message or call the contact are permitted, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 25 of 90

26 Figure 8. 1: Blocked External Contact Note: If a user is adding a contact that has not yet registered with Voice Cypher Ultra, he/she is given the option to Invite that contact to start using the Voice Cypher Ultra application. Users will not be able to add a contact to the Voice Cypher Ultra Contacts List until that contact has completed the registration process Inviting a Contact to Start Using Voice Cypher Ultra 1. Fill in the contact's name and address, then select Save, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 26 of 90

27 2. To invite the contact, select Invite, as shown in Figure To go back to the Invite Contact Screen, select Dismiss. Figure 5. 5: Invite a non-voice Cypher Ultra Registered Contact Cellcrypt 2015 USER GUIDE FOR ios 27 of 90

28 3. To send the contact an invitation to start using Voice Cypher Ultra, select Send, as shown in Figure Figure 5. 6: Voice Cypher Ultra New Contact Invitiation Note: Users will not be able to communicate with invited contacts using Voice Cypher Ultra unless the invited contacts are members of the company approved contact list. 5.2 Deleting a Voice Cypher Ultra Contact Contacts can be deleted from the Contacts List. Cellcrypt 2015 USER GUIDE FOR ios 28 of 90

29 1. To delete a contact select Edit, then select the contact to delete, as shown in Figure Figure 5. 7: Select Contact to Delete Cellcrypt 2015 USER GUIDE FOR ios 29 of 90

30 2. Select Delete, as shown in Figure Figure 5. 8: Delete Contact from Edit Contacts Users can also delete a contact by swiping the contact to the left of the Contacts Screen, then selecting Delete, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 30 of 90

31 Figure 5. 9: Delete Contact by Swipe 5.3 Searching Voice Cypher Ultra Contacts Users can search the Contacts List for a specific contact. To search for a contact, select Search and type the contact name into the search field, as show in Figure Cellcrypt 2015 USER GUIDE FOR ios 31 of 90

32 Figure 5. 10: Search Contacts 5.4 Viewing Voice Cypher Ultra Contact Profile Contact profiles can be viewed from the Voice Cypher Ultra Conversations screen and the Contacts screen. To view the contact profile, select the Contact Profile Picture, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 32 of 90

33 Figure 5. 11: Contact Profile Picture 5.5 Editing a Voice Cypher Ultra Contact To edit a Voice Cypher Ultra contact: 1. Go to the Contact Profile by selecting the Contact Profile Picture, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 33 of 90

34 2. Select and hold the contact Display Name, as shown in Figure Figure 5. 12: Display Name Cellcrypt 2015 USER GUIDE FOR ios 34 of 90

35 3. Once the contact Display Name has been edited, select return on the keyboard, as shown in Figure Figure 5. 13: Complete Editing 5.6 Marking Voice Cypher Ultra Contacts as Favorites The Favorite Contacts List makes contacts with which the user regularly communicates easier to find amongst their list of Voice Cypher Ultra contacts. To mark a selected contact as a favorite: 1. Select the desired Contact Profile Picture. Cellcrypt 2015 USER GUIDE FOR ios 35 of 90

36 2. Select the Favorite icon, as shown in Figure Note: The selected contact will now appear on the Favorites Screen, as shown in Figure Figure 5. 14: Favorite Icon and Favorites Screen Cellcrypt 2015 USER GUIDE FOR ios 36 of 90

37 6 VIEWING AND EDITING MY PROFILE To view and edit My Profile: Select Settings, as shown in Figure Select PROFILE, as shown in Figure Figure 6. 1: Navigate to My Profile Cellcrypt 2015 USER GUIDE FOR ios 37 of 90

38 3. To change the profile picture, select the Profile Picture, then select Edit, as shown in Figure Figure 6. 2: Profile Picture Cellcrypt 2015 USER GUIDE FOR ios 38 of 90

39 4. The user has the option to Take a Photo, Choose from library on the device, or to Use the Voice Cypher Ultra Default Picture as a profile picture, as shown in Figure To cancel editing select Cancel. Figure 6. 3: Profile Picture Options Cellcrypt 2015 USER GUIDE FOR ios 39 of 90

40 5. When selecting an attachment saved on the device for use as the profile picture, a user should select the area of the picture he/she would like displayed by moving the Display Box, as shown in Figure The area of the attachment selected can be resized by selecting and holding the edge of the Display Box and moving it towards or away from the centre of the display box. Once satisfied with the selected area, select Done. To choose another attachment select Cancel, as shown in Figure Figure 6. 4: Edit Attachment Screen Functionality Cellcrypt 2015 USER GUIDE FOR ios 40 of 90

41 6. When taking a photo, a user will have the option to Retake the photo or Use Photo. Select Use Photo to use the photo, select Retake to take another photo, as shown in Figure Figure 6. 5: Retake or Use Photo Cellcrypt 2015 USER GUIDE FOR ios 41 of 90

42 7. To edit the user profile, select and hold the relevant field, FIRST NAME, LAST NAME or STATUS, as shown in Figure 6. 6 and edit it. Figure 6. 6: Editable Fields Cellcrypt 2015 USER GUIDE FOR ios 42 of 90

43 8. When editing is complete, select Save, as shown in Figure Figure 6. 7: Save Edited Profile Also displayed in My Profile are the Unique Voice Cypher Ultra Aliases and Cryptographic Fingerprint, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 43 of 90

44 Figure 6. 8: Location of Voice Cypher Ultra Aliases and Cryptographic Fingerprint in My Profile Cellcrypt 2015 USER GUIDE FOR ios 44 of 90

45 7 CALLING WITH VOICE CYPHER ULTRA When Voice Cypher Ultra is online on a user's device it can be used to make and receive secure calls with other Voice Cypher Ultra registered contacts. (For more information about setting Voice Cypher Ultra online or offline, please see the topic "Setting Voice Cypher Ultra Offline or Online" in this guide). 7.1 Making a Secure Call Secure calls can be made from the Contacts and Conversations screens. To make a secure call from the Contacts screen: In the Contacts screen, select the Contact Profile Picture of the contact to be called. Select the Call Button, as shown in Figure Figure 7. 1: Make Call from the Contacts Screen To make a secure call from the Conversations screen: 1. Select the conversation associated with the contact the user will be calling. Cellcrypt 2015 USER GUIDE FOR ios 45 of 90

46 2. Select Call at the top right hand side of the screen, as shown in Figure Figure 7. 2: Make Call from Chat Screen 7.2 Receiving a Secure Call Users can only receive a secure call while the Voice Cypher Ultra application is online. The application does not need to be open for users to be able to receive secure calls. To receive a secure call, select the notification, then select the green telephone, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 46 of 90

47 Figure 7. 3: Receive a Call 7.3 Rejecting a Secure Call To reject a secure call, select the red telephone, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 47 of 90

48 Figure 7. 4: Reject a Call 7.4 In Call Display and Functionality Users have access to the following in call options, as shown in Figure Call Timer - Displays call duration. Fingerprint - Displays the unique session ID. Information icon - Allows a user to view information about the session ID. Microphone icon - Allows a user to mute the microphone on their device during a call. Speaker icon - Allows a user to use the device's loud speaker functionality. End Call icon - Allows the user to end the call. Cellcrypt 2015 USER GUIDE FOR ios 48 of 90

49 Figure 7. 5: In Call Functionality 7.5 Using a Bluetooth Connection During a Call When receiving a call while the device is connected via Bluetooth to a handsfree device, the application will automatically route the audio through the handsfree device. When this happens the speaker icon on the call screen shows a Bluetooth symbol, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 49 of 90

50 Figure 7. 6: Secure Call Using a Hands-Free Device 7.6 Ending a Secure Call To end a secure call, select the End Call icon, as shown in Figure Viewing Missed Calls When a call is missed, a notification will appear on the Voice Cypher Ultra icon on the device applications screen. Notifications will also appear on the contact profile picture and Conversations screen icon on the Conversations screen, as shown in Figure To View the missed call select the conversation from the conversations screen. Cellcrypt 2015 USER GUIDE FOR ios 50 of 90

51 Figure 7. 7: Missed Call Notification Note: The user can view call history in the Chat screen, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 51 of 90

52 Figure 7. 8: Call History Cellcrypt 2015 USER GUIDE FOR ios 52 of 90

53 8 MESSAGING WITH VOICE CYPHER ULTRA Messages can be sent by selecting a conversation in the Conversations screen, or by selecting a contact in the Contacts screen, then selecting the Message icon in the contact profile, as shown in Figure These actions take users to the Chat screen. Figure 8. 1: Send Message from Contact Profile 8.1 Sending a Secure Message To send a Voice Cypher Ultra message: Cellcrypt 2015 USER GUIDE FOR ios 53 of 90

54 1. Select the Voice Cypher Ultra Message field, as shown in Figure Figure 8. 2: Voice Cypher Ultra Message Field Cellcrypt 2015 USER GUIDE FOR ios 54 of 90

55 2. Use the keypad to type the message, then select Send, as shown in Figure Figure 8. 3: Send Icon Note: Voice Cypher Ultra will indicate whether the message has been successfully sent and delivered to the contact, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 55 of 90

56 Figure 8. 4: Message Sent and Delivered 8.2 Receiving a Secure Message The device will notify a user when they have received a message. To view the message: Cellcrypt 2015 USER GUIDE FOR ios 56 of 90

57 1. Select the Voice Cypher Ultra notification or the Voice Cypher Ultra icon, as shown in Figure Figure 8. 5: Message Notification Cellcrypt 2015 USER GUIDE FOR ios 57 of 90

58 2. To view the message select the conversation, as shown in Figure Note: When a received message has not been read, a notification will appear on the contact profile picture and the Conversations screen icon, as shown in Figure Figure 8. 6: Message Notification in Conversations Screen 8.3 Copying Messages If a user wishes to send the same message to multiple contacts, he/she can copy the message and paste it into multiple chats. To send a message to multiple contacts: 1. Open the Conversation from which a message will be copied. Cellcrypt 2015 USER GUIDE FOR ios 58 of 90

59 2. In the Chat screen, select and hold the message to be copied, then select Copy, as shown in Figure Figure 8. 7: Copy Message Cellcrypt 2015 USER GUIDE FOR ios 59 of 90

60 3. Select and hold the Voice Cypher Ultra Message field, select Paste, as shown in Figure 8. 8, then select send. Figure 8. 8: Paste Message Alternatively a user can forward the message from the chat to another contact. To forward a message: 1. Open the Conversation from which a message will be forwarded. Cellcrypt 2015 USER GUIDE FOR ios 60 of 90

61 2. In the Chat screen, select and hold the message to be copied, then select Figure Forward, as shown in Figure 8. 9: Forward Message 3. Select the contact to forward the message to. 8.4 Deleting a Message Individual Voice Cypher Ultra messages can be deleted from the within a conversation in the Chat screen. To delete a message: 1. Select the conversation from which to delete a message. Cellcrypt 2015 USER GUIDE FOR ios 61 of 90

62 2. Select and hold the message to be deleted, then select Remove, as shown in Figure Figure 8. 10: Delete Message 8.5 Archiving and Deleting a Conversation Archiving a conversation removes all the messages from that conversation and stores them. It also removes the conversation from the Conversations screen. This means that a user can only view his/her entire conversation history with the contact whose conversation was archived from the Contacts screen. To start a new conversation with the contact, send a message to the contact from the Contacts screen as described in the topic "Sending a Secure Message" in this guide. To archive an entire conversation: 1. In the Conversations screen, swipe conversation to be archived to the left, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 62 of 90

63 2. Select Hide, as shown in Figure Figure 8. 11: Archive Conversation Deleting conversation permanently removes all messages and attachments shared with a contact from the Voice Cypher Ultra application. To delete an entire conversation: Cellcrypt 2015 USER GUIDE FOR ios 63 of 90

64 1. In the Conversations screen, select Edit, then select the conversation to be deleted, as shown in Figure Figure 8. 12: Select Conversation to Delete Cellcrypt 2015 USER GUIDE FOR ios 64 of 90

65 2. Select Delete, as shown in Figure Figure 8. 13: Delete Conversation Cellcrypt 2015 USER GUIDE FOR ios 65 of 90

66 9 ATTACHMENTS IN VOICE CYPHER ULTRA Attachments can be sent by selecting a conversation in the Conversations screen, or by selecting a contact in the Contacts screen. These actions take users to the Chat screen. Note: Only attachments with a JPEG file format are supported by the Voice Cypher Ultra application. 9.1 Sending an Attachment To send a Voice Cypher Ultra attachment: Select the contact to share the attachment with. Select Add Attachment, as shown in Figure Figure 9. 1: Add Attachment Icon Cellcrypt 2015 USER GUIDE FOR ios 66 of 90

67 3. Select either Take a Photo or Choose from library, as shown in Figure Figure 9. 2: Take Photo or Select Attachments 4. When taking a photograph, users will have the option to Retake or Use the photo. Select Use Photo to send the photo, select Retake to take another photo as described in the topic "Viewing and Editing My Profile" in this guide. Cellcrypt 2015 USER GUIDE FOR ios 67 of 90

68 5. Before a photo is sent users will have the option of setting the attachment Size, as shown in Figure Once this is selected the photo will be sent. Note: This option is also presented when selecting an attachment from a the library. Figure 9. 3: Select Attachment Size Note: The message sent and delivered icons are the same as described in topic "Sending a Secure Message" in this guide. 9.2 Receiving a Secure Attachment The device will notify a user when an attachment is received. To view the attachment: 1. Select the notification as described in the topic "Receiving a Secure Message" in this guide. Cellcrypt 2015 USER GUIDE FOR ios 68 of 90

69 2. To view the attachment select the conversation. Note: When a received attachment has not been viewed, a notification will appear on the contact profile picture and the Conversations screen icon on the Conversations screen, as shown in Figure Figure 9. 4: Attachment Notification Cellcrypt 2015 USER GUIDE FOR ios 69 of 90

70 3. To download the attachment, select the attachment. Note: Once the attachment has been downloaded, the icon at the bottom right of the attachment will change from a circle to a paper clip, as shown in Figure Figure 9. 5: Download Icon Cellcrypt 2015 USER GUIDE FOR ios 70 of 90

71 4. To open the full screen view of the attachment from a chat, select and hold the attachment, then select Open, as shown in Figure Note: In the full screen view users can export the Secure Attachment, as shown in Figure Figure 9. 6: Open Attachment Cellcrypt 2015 USER GUIDE FOR ios 71 of 90

72 5. To export the attachment select the Share icon, then select a location to export the attachment to, as shown in Figure Figure 9. 7: Export Attachment Cellcrypt 2015 USER GUIDE FOR ios 72 of 90

73 6. To delete the attachment from a chat, select and hold the attachment, then select Remove, as shown in Figure Figure 9. 8: Delete Attachment Cellcrypt 2015 USER GUIDE FOR ios 73 of 90

74 7. To resend the attachment from a chat, select and hold the attachment, then select Resend, as shown in Figure Figure 9. 9: Resend Attachment Cellcrypt 2015 USER GUIDE FOR ios 74 of 90

75 8. To forward the attachment to another contact, select Forward, then select the contact to forward the attachment to, as shown in Figure Figure 9. 10: Forward Attachment Cellcrypt 2015 USER GUIDE FOR ios 75 of 90

76 10 MANAGING VOICE CYPHER ULTRA DATA 10.1 Importing and Exporting Voice Cypher Ultra Data Voice Cypher Ultra allows users to perform data backups by exporting either the Contacts List or the Contacts List and Conversations Export Voice Cypher Ultra Data To export Voice Cypher Ultra data: 1. Select the Settings icon, as shown in Figure Figure 10. 1: Settings Icon Cellcrypt 2015 USER GUIDE FOR ios 76 of 90

77 2. Select Export contacts & conversations, as shown in Figure Figure 10. 2: Export Voice Cypher Ultra Backup Cellcrypt 2015 USER GUIDE FOR ios 77 of 90

78 3. Choose to export Conversation items and Contacts or Contacts only by using the toggle switch, as show in Figure Figure 10. 3: Select Contacts Only or Contacts and Messages Cellcrypt 2015 USER GUIDE FOR ios 78 of 90

79 4. Select a unique password for the backup. This is the only password that can be used to import the backup, as shown in Figure Figure 10. 4: Enter Unique Password Cellcrypt 2015 USER GUIDE FOR ios 79 of 90

80 5. Select Encrypt and export to export the backup, as shown in Figure Figure 10. 5: Encrypt and Export Cellcrypt 2015 USER GUIDE FOR ios 80 of 90

81 6. Fill in the address to send the backup to, then select Send, as shown in Figure Figure 10. 6: Send Backup Note: Once the export has been completed users will be notified that the backup has been sent, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 81 of 90

82 Figure 10. 7: Export Report Import Voice Cypher Ultra Data To import Voice Cypher Ultra data: Cellcrypt 2015 USER GUIDE FOR ios 82 of 90

83 1. Download the attachment and open it using the Voice Cypher Ultra application, as shown in Figure Figure 10. 8: Download and Open Import File Cellcrypt 2015 USER GUIDE FOR ios 83 of 90

84 2. Enter the unique password for the backup file, then select Done, as shown in Figure Note: Any file able to be imported to Voice Cypher Ultra will have a file specific password chosen when the file was exported. Users will need to know this password in order to import the file at a later stage. Figure 10. 9: Enter Unique Password Note: Once the import has been completed, users will see a summary of the number of conversations and contacts successfully imported, as shown in Figure Cellcrypt 2015 USER GUIDE FOR ios 84 of 90

85 Figure : Import Report Remote Wipe A Remote Wipe can only be performed from the Voice Cypher Ultra MY portals. and Enterprise Management Users and Voice Cypher Ultra administrators in a company are able to perform a Remote Wipe. This is a security feature designed to protect both individual users and companies from the loss of secure data associated with Voice Cypher Ultra. When a device undergoes a Remote Wipe, all Voice Cypher Ultra data on the device will be removed from the device. Note: For additional details on Remote Wipe, refer to the Voice Cypher Ultra My Portal and Enterprise Management Portal user guides Cellcrypt 2015 USER GUIDE FOR ios 85 of 90

86 11 ACCESSING THE OPTIONS IN VOICE CYPHER ULTRA SETTINGS The Voice Cypher Ultra Settings offer access to additional options and information. To display Voice Cypher Ultra Settings, select the Settings icon, as shown in Figure Figure 11. 1: Navigate to Settings Voice Cypher Ultra Settings displays the following options: Profile - User profile. A user can view and edit his/her profile as described in the topic "Viewing and Editing My Profile" in this guide. Connection - Voice Cypher Ultra connection status. A user can select the application status as described in the topic "Application Status and Security" in this guide. Tones - Voice call and message alert tones. Set ringtone - This can be set to any ringtone available on the device. Set message tone - This can be set to any message available on the device. Other - Useful information for the user. Feedback - the developers of the application with feedback about the application. License Information - Contains all the legal notices associated with the application. Cellcrypt 2015 USER GUIDE FOR ios 86 of 90

87 Export - Export Voice Cypher Ultra Data. Export contacts & conversations - A user can export a backup of his/her Voice Cypher Ultra data as described in the topic "Managing Voice Cypher Ultra Data" in this guide. Current Build Version - The current model of Voice Cypher Ultra installed on the device. Version - To be given to your Voice Cypher Ultra administrator or Voice Cypher Ultra Consultant should they need it. Build - To be given to your Voice Cypher Ultra administrator or Voice Cypher Ultra Consultant should they need it. Cellcrypt 2015 USER GUIDE FOR ios 87 of 90

88 12 TROUBLESHOOTING Below are some issues which users may encounter while using Voice Cypher Ultra along with suggested solutions. For further technical assistance, users should contact their Voice Cypher Ultra Switch Administrator Not able to connect to a wireless network Check that the device's wireless connection is activated for Wi-Fi, 4G, 3G or 2.5G. On the home screen in the top-right corner, look for the aerial icon with bars for signal strength. Check that the SIM card is inserted properly in the device Cannot make or receive secure voice calls Check that the device's wireless connection is activated for Wi-Fi, 4G, 3G or 2.5G. On the home screen in the top-right corner, look for the aerial icon with bars for signal strength. If roaming internationally, check that the device and SIM card are setup for data roaming. If you can send and receive messages, but calls do not work, your network operator might be blocking UDP media data Unable to send or receive secure messages and attachments Check that the device's wireless connection is activated for Wi-Fi, 4G, 3G or 2.5G. On the home screen in the top-right corner, look for the aerial icon with bars for signal strength. If roaming internationally, check that the device and SIM card are setup for data roaming. 3. Check that the contact has your contact information saved as a contact on their device. Cellcrypt 2015 USER GUIDE FOR ios 88 of 90

89 13 GLOSSARY APN - Access Point Name for connection of mobile device with Internet. CDMA/EV-DO - Code Division Multiple Access/Evolution-Data Optimized is a technology for the transmission of mobile communication data. EDGE - Enhanced Data rates for GSM Evolution is a pre-3g (third-generation) radio technology under the 3G definition of the International Telecommunication Union (ITU), Geneva, Switzerland. GSM - Global System for Mobile Communications (derived from Groupe Spécial Mobile) is a cellular communications technology. HSDPA - High-Speed Downlink Packet Access is an enhanced 3G mobile telephony communications protocol. LTE - Long Term Evolution applies to 4G (fourth-generation) mobile technology, a standard of the ITU. UMTS - Universal Mobile Telecommunications System is a 3G (third-generation) mobile technology specified by 3GPP and is part of the global ITU IMT-2000 standard. Wi-Fi - A wireless network internet connection based on the IEEE standard. Cellcrypt 2015 USER GUIDE FOR ios 89 of 90

90 14 LEGAL Copyright Cellcrypt Group Limited. All rights reserved. Neither the whole nor any part of the information contained in this document may be adapted or reproduced in any material or electronic form without the prior written consent of the copyright holder. Information in this document is subject to change without notice. Cellcrypt Group Limited makes no warranty of any kind with regard to this information, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Cellcrypt Group Limited and the authors shall not be liable for errors contained herein or for incidental or consequential damages concerned with the furnishing, performance or use of this material. Warning: This program is protected by copyright law and international treaties. Unauthorized reproduction or distribution of this program, or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under law. Patents pending Cellcrypt Group Limited. Every effort has been made to ensure that the contents of this book are correct. However, neither the authors nor Cellcrypt Group Limited accept any liability for loss or damage caused or alleged to be caused directly or indirectly by this book. Cellcrypt 2015 USER GUIDE FOR ios 90 of 90