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1 1 U.S. Product Portfolio Welcome to the ACN U.S. Product Portfolio Webinar! As you are aware, ACN is the world s largest direct seller of communications and essential services. This is an introduction to the ACN U.S. product selection For more in-depth training on each product, please check out the product specific webinars in your Back Office under the Training Tab. Also we post a PDF document that shows the slides with script in the Support Materials section beside the training there. So relax, don t worry about taking too many notes, enjoy today s webinar and then go print off this support material in your back office to refer to later. 2 Let s start by discussing ACN s Phone Service offerings Your customers have the choice of ACN Digital Phone Service or ACN Local and Long Distance Phone Service. 3 Competitive Comparisons Let me share an excellent IBO tools that ACN has put together to assist you in your customer acquisitions! You can find in your back office under the Product Tab/Digital Phone Service section Competitive Comparisons between ACN Digital Phone Service and companies such as Comcast, Time Warner and Cox showing your customer how ACN compared to their current phone service ~ the average customer could save up to 19% on their bill. These comparisons are based on ACN Digital Phone Service with a customer using the ACN Phone Adapter. ACN also provides you Competitive Comparisons for the ACN Local and Long Distance product vs. AT&T, Centurylink and Verizon market products.. For instance in the Centurylink markets we are showing up to a 28% savings for the customer! These sheets are maintained and updated regularly by the ACN internal product teams. They are great ways to show you customer the ACN Difference! Print them off to refer to, but remember to check back frequently for the latest updates.

2 4 Step by Step Ordering Instructions Check your IBO Back Office Review before Acquiring Customers! Did you know that ACN has provided you with detailed instructions on ordering ACN Digital Phone Service and Local and Long Distance service? Yes, in your IBO Back Office, under the Product Tab, in the ACN Digital Phone Service and Local and Long Distance sections you will find Instructions on ordering and transferring phone numbers to Digital Phone Service or Local and Long Distance in the AT&T, CenturyLink and Verizon markets. (CLICK) As well as Instructions on Ordering New Phone Number with ACN Digital Phone Service. Please review all this information before your customer acquisitions it will help you in assisting your customer with the correct way to transfer their current phone numbers to ACN phone service ~ making the transition to ACN smooth and seamless we also have specific Webinars on this subject located in your back office under the training tab. Benefits of ACN Digital Phone Service 5 Save money compared to traditional phone service Connect to the World! Unlimited calling to 70 countries and territories, including Mexico, India and China Keep your existing phone number or choose a new phone number Customizable calling features Let s review the benefits of Digital Phone Service. Customers can save money when compared to traditional phone service. Customers can connect to the world! Now offering even more countries included for FREE in the Home Unlimited World Plan for Digital Phone Service. New and existing customers will enjoy unlimited calling to 70 countries and territories! Plus, customers can keep their existing phone number, even if you move to a new location, or choose a new number. Digital Phone Service also includes traditional features such as call forwarding, call waiting, caller ID, fax capabilities with phone adapter and more. And there are additional customizable options available to customers such as a Virtual Phone Number: You choose the domestic area code where you want to have a phone number regardless of where you live. For instance: Have an aunt in California, but you live in North Carolina? Choose a Virtual Number in California and your aunt can call you as if it were a local call, even when you are across the country.

3 Target Customers 6 Using traditional phone service Have High Speed Internet available Make international calls Live far away from family and friends Interested in saving money! So who s your target market? Target customers who may have traditional phone service and live in an area that offers high speed internet. This is the best opportunity to save the customer money! Or maybe those who live far away from family and friends, or make a lot of international calls (friends and family living outside US/CA). 7 Simple to Set Up. Simple to Use 1. Sign up for ACN Digital Phone Service 2. Connect your Phone Adapter to your existing Internet 3. Connect your telephone to the Phone Adapter 4. Call and start saving money on domestic and international calls ACN s Digital Phone Service is an easy way to make affordable calls. And best of all it s simple to setup and easy to use. For instance, your customers could simply just start by Signing up for ACN Digital Phone Service with the Phone Adapter Connecting their ACN Phone Adapter to their existing High Speed Internet connection (if they don t have Internet yet, they can signup for Internet services through ACN) Next they connect their telephone to the Phone Adapter Finally, they can pickup their phone and start making calls to begin saving money on domestic and international calls 8 Digital Phone Service Equipment Phone Adapter For voice calls Faxing Capabilities Add a second line Kids line Dedicated fax line In order to use the ACN Digital Phone Service the customer will connect using the ACN Phone Adapter. The ACN Phone Adapter delivers phone service to the customer through your high speed internet connection (Cable or DSL). They can keep their existing phone number or acquire a new one from ACN. With the phone adapter, the customer can have up to 2 unique phone numbers. So they could use this 2 nd line to your primary account for a kids line or a dedicated fax line. The customer s cordless phones are the optimal way to get the most out of the phone adapter, which allows them to have multiple phones throughout the home. They simply attach the base unit of the cordless phone to the adapter and then plug in the rest of the units throughout your house to your electrical outlets. The phone adapter will be connected to their Internet modem or router. It s that simple to get up and running!

4 9 Equipment Cost Phone Adapter Monthly Plan $24.99 (U.S.) One-time fees Equipment $29.99 Activation $29.99 Shipping $10.99 Pricing is simple to explain the monthly cost of ACN Digital Phone Service using the Phone Adapter is $24.99 in the U.S. There are one time fees including: the equipment cost of $29.99, activation of $29.99 in the U.S. and shipping/handling of $ Please note, the contract is for a one year term agreement. One year contract required 10 Now let s introduce you to the IRIS X the next generation ACN multimedia video phone the IRIS X. Introducing the Next Generation Multimedia Video Phone from ACN IRIS X Plan Options 11 Family Plan Line (RECOMMENDED) Ideal as an add-on Family Plan line to Digital Phone Service Unlimited free calling to other ACN Digital Phone Service customers Primary Phone Line (Available, but not recommended) Does not connect to cordless phone sets Is not intended to replace household phone service It s a great add-on/family Plan line to Digital Phone Service customers get the opportunity to stay in touch with family and friends on the ACN Digital Phone Service network! Customers can buy it for others send it to them and only pay $4.99/mo to hear and see them!!! Now a customer can use the IRIS X as a primary home phone line, but here s why it s not recommended: It doesn t support extensions meaning that it can t be connected to a cordless phone set throughout the house. It s primary function is as a video phone excellent way to see loved ones no matter where they live Not recommended as a total home replacement phone

5 12 Ideal NEW Customer Acquisition Scenario Customer orders ACN Digital Phone Service with Phone Adapter Then add on a Video Phone (IRIS X) Family Plan line* * IRIS X can be ordered as primary phone service line, however, it s not recommended to replace full house phone service IDEAL NEW CUSTOMER ACQUISITION SCENARIO: Customer orders ACN Digital Phone Service with Phone Adapter say as a primary line for total home replacement phone service Then during the online order, the customer can add on a Video Phone (IRIS X) Family Plan line* (and even at a later date can add additional video phone family plan lines) (Note: As the video phone does not have an outgoing port, which gives users the ability to add additional handsets, ACN encourages you to present the Video Phone as an additional Family Plan line, added for existing ACN Digital Phone Service Customers.) * IRIS X can be ordered as primary phone service line, however, it s not recommended to replace full house phone service. IRIS X is a standalone video phone. Extensions such as cordless phone sets cannot be used throughout the house. 13 Ideal EXISTING Customer Acquisition Scenario Add on a Video Phone (IRIS X) Family Plan line* to an existing Digital Phone Service account using the Phone Adapter or Digital Phone Service account using a Video Phone IDEAL EXISTING CUSTOMER ACQUISITION SCENARIO: Your customer will add on the IRIS X as a Family Plan line to their existing: Digital Phone Service account using the Phone Adapter or Digital Phone Service account using a Video Phone * IRIS X can be ordered as primary phone service line, however, it s not recommended to replace full house phone service They would place this type of order, an add on or even an upgrade in the My Account section of the Digital Phone Service pages at your ACN Direct Online Store or they can access the My Account section at myaccount.acndigitalsupport.com Features of the IRIS X 14 7 Touch Screen High Definition Audio Vivid and True to Life Video Quality Wi-Fi enabled Comes with Built-in Apps that can be Personalized YouTube Web Browsing Features of the IRIS X Phone features a large 7 screen for face-to-face conversation with a userfriendly, touch screen design Comes complete with built-in Apps that can be personalized, including a Photo Album, Weather, World Clock and Media Player (For instance the customer can customize their screen to pull in a widget such as the photo frame widget (or app) and/or the weather widget) Customers can use it for light Web Browsing such as checking out sports scores or look up a restaurant. Keep in mind, the device is primarily designed as a video phone with built-in web browsing capabilities, and should not be considered a replacement for your computer or ipad. The web browser is similar to the browser on your mobile phone. Some sites, such as social networking sites, require plug-ins and may not display properly. Currently, YouTube is fully-functional, and the ability to browse other social networking sites will be available in coming enhancements, released throughout the year.

6 15 Pricing Cost IRIS X Monthly Plan One-time fees Family Plan $4.99 Equipment $179 Activation FREE Primary Line Shipping $19.99 U.S. $29.99 CA $32.99 Two year contract required The pricing for the IRIS X is just as simple to explain to your customers. If the IRIS X is an add on Family Plan line for the Phone Adapter service plan, then the monthly cost is only $4.99 and equipment costs at $179. The monthly plan pricing for use as a primary line will be $29.99 (U.S.) / $32.99 (CA) with equipment cost is the same at $179. Both plan options require a 2 year term agreement and shipping at a cost of $ What s Needed for IRIS X 16 High Speed Internet - Choices from the nation's top providers available through ACN A Router is required (recommended: Cisco Linksys Wireless-N E1200 Router) Requires minimum Internet bandwidth 384kbps upload/download You need to be aware of the requirements of the IRIS X: Access to a high speed wired internet connection A Router is required. ACN recommends the Cisco Linksys Wireless-N E1200 Router. Minimum Internet bandwidth for video phone is 384kbps upload and download speed

7 17 ORDERING 18 Order the IRIS X New Customers Order right from your ACN Direct Online Store Ideal to Add On as Family Plan line with Digital Phone Service with Phone Adapter Recommended Standalone Video Phone as the primary phone service line PayPal Payment Option When your NEW customer is ready to order ACN Digital Phone Service and the new IRIS X, send them to your ACN Direct Online Store! New customers can order the IRIS X as a Family Plan line add on addition to their Phone Adapter service. This is the recommended use of the IRIS X, as it is not designed to replace full house phone service. The best value for the customer can be found in this setup because the customer will have the Digital Phone Service with Phone Adapter that can be used to replace a full home phone service and the addition of the IRIS X family plan which allows them to stay in touch using the latest generation video phone! Your customer can choose to order an account just using the IRIS X, but for the best customer experience, explain to them that the IRIS X is a standalone video phone. It does not all for connection to cordless phone sets meaning the use of that account phone number will be only at the IRIS X device. (CLICK) Customers can now use PayPal to purchase ACN Digital Phone Service including equipment, accessories and monthly service charges. PayPal can be linked directly to any bank account or credit card giving the customer several options to pay for service. Customers can use their existing PayPal account or create a new PayPal account when ordering they simply link it to a valid credit/debit card or bank account and use it to complete their order. I know that I keep saying this, but we recommend that the customer use the IRIS X as an add on family plan line to the Phone Adapter.

8 Order the IRIS X 19 Existing Customers Add to existing account through My Account New Family Plan Recommended Upgrade existing device and keep your phone number Recommended Standalone video phone as a primary line myaccount.acndigitalsupport.com and myaccount.acndigitalsupport.ca Existing customers can simply be directed to My Account at myaccount.acndigitalsupport.com or myaccount.acndigitalsupport.ca. Here they can add the IRIS X as a family plan line to their existing service (the recommended method) they can choose to add a separate account using the IRIS X and/or they can upgrade their existing device and keep their phone number. For instance, they could replace current account for a Phone Adapter account and add on a Family Plan line with the IRIS X. Remember that the IRIS X doesn t support extensions, so you may want to encourage existing customers to use as add on Family Plan line to Phone Adapter service 20 ACN Local and Long Distance 21 What is ACN Local and Long Distance Service? Traditional phone service that runs on wired telephone lines The majority of households still rely on traditional phone service 118,200 million U.S. households with a landline ACN Local and Long Distance phone service is what we consider traditional phone service. It runs on wired telephone lines that come into the house. Your customers can get the traditional phone service they need with the calling options they want. The majority of households in North America today still rely on traditional phone service as their primary phone service. Did you know that there are 118 million U.S. households with a landline? And most people in the U.S. are with an incumbent provider, but they are typically not on the incumbent s latest acquisition plan, which means you can offer them even greater savings!

9 22 Why ACN Local and Long Distance Service? Reliable service with simplified calling plans ACN s plans are priced below the local carrier Great savings for your customers! So why should your customers sign up for their Local and Long Distance Service through ACN? Whether calling across the street or across the country, ACN Local and Long Distance offers reliable service with simplified calling plans, ensuring your customers get the service they need and with the features they love all at competitive rates! ACN continually monitors the market and adjusts our pricing accordingly. 23 Target Customers Want the security and reliability of traditional phone service Are looking to save money Want a seamless transition from their current provider Currently have dial-up Internet service, or don t have access to High Speed Internet Don t want to be locked into a contract Require support of special equipment (i.e. Home Security, TTY, medical equipment, fax machines, etc.) You should target customers that -Want the security and reliability of traditional phone service - Are looking to right size their plan to save money - Are not interested in paying any upfront costs to save money later - Want a seamless transition from their current local telephone provider - Don t want the hassle of purchasing / installing new equipment - Currently have dialup Internet service, or don t have access to High Speed Internet -Don t want to be locked into a contract - Ideal for customers requiring traditional phone service to support special equipment (i.e. Home Security, TTY, medical equipment, fax machines, etc.) 24 Benefits Keep existing telephone number Flexible calling plans Love to talk? Unlimited plan available International plans Popular calling features Online Account Management The benefits of ACN Local and Long Distance Service to your customers include: - Ability to transfer their existing phone number. - Flexible calling plans that fit any budget or lifestyle. - Plans available with unlimited calling options for people who love to talk. - Low-cost International Calling Plans so customers can connect with others overseas - Most popular calling features, including call waiting, call forwarding, voice mail and more. - Online Account Management puts the customer in control of their account at all times including the ability to sign up for Automatic Bill Payment and Paperless Billing.

10 25 Local and Long Distance Plans Advantage Plus Plan Unlimited local calling and long distance calling for a low monthly fee Ideal for customers who make occasional long distance calls Advantage Unlimited Plan Unlimited long distance, great calling features voice mail service and more Extensive calling features ACN is giving your customers the traditional phone service they know and love at competitive rates! Customers can choose between the Advantage Plus Plan and the Advantage Unlimited Plan. (CLICK) If your customer makes occasional long distance calls then the Advantage Plus Plan is for them! This plan includes unlimited local calling and long distance calling for a low monthly fee/per minute rates. (CLICK) The Advantage Unlimited plan is great for customers who make frequent long distance calls. Customers that choose this plan can talk all they want with unlimited long distance, giving them the freedom to call where they want, when they want. This plan also includes most popular calling features, voice mail service and more! 26 International Calling Plans International Plus Customers can also experience a world without boundaries by adding one of our two International Calling plans to their service, staying connected with family and friends overseas for only $4 a month. Asia Pacific Ordering 27 Your ACN Direct Online Store Availability Tool So, your customer wants to order ACN Local and Long Distance Service one of the first steps they should take is to check availability of service in their area. On the Local and Long Distance Service page of your ACN Direct Online Store, using the Check Availability Tool, customers can enter a phone number to determine if service is available in their area.

11 28 ENERGY! If it s on you get paid! It s an exciting time at ACN as you can offer your customers energy services within deregulated markets across the U.S. thru energy retailers such as Planet Energy and XOOM Energy. 29 In 2012 ACN will have the largest footprint of any direct seller with 14 states and 40 utility markets! In 2012 ACN will have the largest footprint of any direct seller with 14 states and 40 utility markets! 30 Meet Founded in 2006, Planet Energy is a privately held company In the United Sates, Planet Energy is an Energy Supply Company ( ESCO/EGS ) Sale of natural gas and electricity to residential, small and large commercial customers Products that range from fixed rate to variable rate Let me introduce you to one of our Energy Retailers - Planet Energy Founded in 2006, Planet Energy is a privately held company In the United Sates, Planet Energy is an Energy Supply Company ( ESCO/EGS ) deemed eligible by the New York Public Services Commission and licensed by the PA Public Utility Commission and the Maryland Public Service Commission Their business is primarily the sale of natural gas and electricity to residential, small and large commercial customers Planet Energy offers products that range from fixed rate to variable rate

12 31 Current Maryland BG&E New York Con Edison Markets Pennsylvania PPL National Grid West Penn National Grid New York Power National Grid Long PECO Island Columbia Here on the slide you will see the utility markets within the state of Maryland, NY and PA, where your customers can choose to sign up for energy services with Planet Energy. You can find detailed information about each utility in your back office, on your ACN Direct Online Store and within the Planet Energy training deck. RG&E 32 Meet XOOM Energy is a privately-held company Offers natural gas and electricity services to residential, small and big businesses (offers vary by state) Products include fixed and variable options After planned expansion, XOOM Energy will be one of the largest energy retailers in the U.S. Now let s introduce you to the other Energy Retailer - XOOM Energy, LLC ( XOOM ) is a Delaware Limited Liability Company formed on March 15, Together with its wholly owned subsidiaries, XOOM will offer simple, integrated electric power, natural gas and related products and services to homes and businesses throughout deregulated markets in the U.S. XOOM sells energy services through ACN IBOs and other sales channels in order to maximize its customer base. Products include fixed and variable options. After expansion, XOOM Energy will be one of the largest energy retailers in the U.S. California 33 PG&E Current Markets Markets Here on the slide you will find all the utility markets where your customers SoCal Gas SDG&E Connecticut United Illuminating CL&P Illinois Nicor North Shore Gas Peoples Gas ComEd New Jersey Atlantic City Electric PSE&G JCP&L South Jersey Gas New Jersey Natural Gas Massachusetts NSTAR National Grid Western Massachusetts Electric Michigan Consumers Energy MichCon Maryland PEPCO Washington Gas Light - IBO Launch Ohio Dominion East of Ohio Duke Energy Columbia of Ohio Vectren - IBO Launch Texas AEP-Texas (Central & North) CenterPoint Oncor Texas-New Mexico (TNMP) Indiana NIPSCO can purchase energy services from XOOM Energy you can find more information about each market in your IBO Back Office under the Product Tab and/or reviewing the entire XOOM Energy Webinar training deck found at the Training Tab.

13 34 Summary of Utility vs. Energy Retailer Roles Safe, reliable delivery of electricity and natural gas Utility Role Energy Retailer Role (Planet Energy & XOOM) Billing * Emergency service Inflexible default pricing (no incentive to provide low prices) Flexible pricing to meet customers needs and budgets Let s make sure that you understand how the offering of energy services works for your customer. Your customer is not going to be switching utility companies. This table summarizes the different roles played by utilities and retailers, such as Planet Energy and XOOM Energy. As you can see, your customer will continue to receive the same great service whether they sign up with an energy retailer or stay with their local utility. One difference is that with the energy retailer, your customers will gain flexible pricing options otherwise unavailable to them. Second, in select markets XOOM Energy will be billing the customer directly for the commodity and the utility will continue to bill for distribution. TARGET CUSTOMERS 35 Residential customers Order online Small business customers Order online Large commercial businesses Big Business Lead Pass Program You may wonder what types of customers should I target? The answer is everyone! Everyone uses energy! XOOM Energy and Planet Energy offers service to residential, small business and large business customers, however the availability of these options will vary by market. Customers (residential and small businesses) will be able to order by accessing the energy portal via your ACN Direct Online Store under the Energy section Binding agreement which requires the customer to acknowledge and understand the contract Customers must sign themselves up NOTE: Big Business customers will need to go through the Big Business Energy Program to learn more about this process please visit your IBO Back Office under the Product Tab ENERGY PLAN OFFERING 36 1 year fixed rate plans 2 year fixed rate plans Variable rate plans Hybrid rate plans Planet Energy and XOOM Energy offer your customer the choice of multiple plans please note that the plan offerings will vary by utility market. Customer can lock in their rates with 1 or 2 year fixed rate plans allowing them to take advantage of low market pricing now. While variable rates plans (which may be riskier over long term) will fluctuate monthly based on market rates. Planet Energy even offers hybrid rate plans which blend fixed rate and variable rate components. All these plans are excellent energy service offering to your customers because they are not available through the local utility!

14 Before Acquiring XOOM Energy Customers 37 Must review Energy Training Recorded Webinar available in Training Tab in IBO Back Office Must complete ACCREDITATION process AVAILABLE NOW! Take once; Applies to all states Home Page or Products Tab in IBO Back Office In order to acquire XOOM Energy customers all IBOs will need to: Complete energy training through attending a live webinar or viewing a recorded webinar hosted at IBO Back Office in the Training tab IBOs must then successfully complete the Accreditation Process, which consists of a few training review questions and requires the IBO to affirm a series of statements. The IBO must pass the review questions and complete the accreditation process before customers will be allowed to place an order using the IBO s Business ID. IBOs can find the link to this accreditation process in their IBO Back Office immediately off the home page. Remember that you will only need to take the XOOM Accreditation one time as it covers all XOOM markets! So be sure to complete the process immediately after this training! Planet Energy Identification Badge 38 ALL IBOs SELLING PLANET ENERGY products in NEW YORK STATE (only) ARE REQUIRED TO HAVE A BADGE IBOs acquiring customers in NY state ONLY are required to have a badge. (ONLY IN NY STATE) IBOs acquiring Natural Gas and Electricity customers in NY without having a Planet Energy badge will not receive compensation. This badge should worn on the front of the outermost clothing and be facing the customer at all times when speaking with customers about Planet Energy products The picture on your badge should not be more than 2 years old at any time. If you live in another state and sell energy to customers in NY you can do this, but you must print off the badge certainly you won t be able to show it to your customer in person you simply need to have printed it off! In order to print your badge, you must log into the IBO Back Office, go to the Product Tab and Energy section. 39 All XOOM Energy Markets New! Energy Price Comparison Sheets Located in IBO Back Office Examples only ACN provides you with additional customer acquisition support in the form of Energy Price Comparison Sheets. You can find them in the your IBO Back Office under the Energy section. Note that we have examples only here on the slide the latest price comparison sheets should always be pulled from your IBO Back Office. These comparison sheets are updated on a monthly basis.

15 40 Here s another important tip for YOU in your IBO Back Office you will find additional Support Documents designed just for you. Check out the XOOM Energy Credit Guide helping you to understand the credit policies with the XOOM utility markets. Want to know all the specifics on a market check out the XOOM Utility Matrix and the Planet Energy Utility Matrix. This is a great way to view at a glance what utility markets are available and information specific to each. We have also recently posted a XOOM Energy Business Matrix for those of you wishing to acquire business customers. Remember that these are for IBO Use only! You can find them in the Product Tab Energy section. IBO Support Documents IBO Back Office / Energy Section XOOM Energy Utility Matrix XOOM Credit Guide Planet Energy Utility Matrix 41 XOOM Business Support Documents IBO Back Office / Energy Section XOOM Small and Big Business Opportunity Flyer 42 Energy Do s and Don ts XOOM Energy Business Utility Matrix XOOM Energy Targeting the Right Customers Also, let ACN's XOOM Energy Commercial flyer help you introduce your potential business customers to XOOM Energy! Check out the XOOM Small and Big Business Opportunity Flyer located in your IBO Back Office / Energy section. It will help you and your customers understand the process; you can explore the benefits for customers and IBOs, view the available markets and be inspired by the income potential! In addition, we also have a XOOM Energy Targeting the Right Customers flyer helping your to focus on acquiring the correct big business customers! It s important that IBOs follow the proper rules when marketing energy services through an energy retailer. Proper customer acquisition protects the opportunity and allows ACN to continue to offer energy services through the energy retailers.

16 43 Energy Don t: Don t Promote Savings IBOs are prohibited from stating that energy products provide a savings on the customer's bill Rates will differ by utility within each state Avoid customer testimonials of savings Now let s review some Do s and Don ts about acquiring energy customers. First, don t promote savings to your potential customers in fact, Independent Business Owners are prohibited from stating that energy products provide a savings on the customer's bill Another very important point to keep in mind is that rates will differ by utility within each state Finally you should avoid customer testimonials of savings because the rates will vary by market and may be revised monthly, one customer s savings may be exclusive to them. Remember, each customer s experience will be unique to their own situation and program of choice. 44 Energy Do: How to Promote More Options Price Certainty Same Reliable Service Customers have the CONTROL! So what is the best way to promote the energy programs? Use these great value propositions: The customer will have More Options! They are going to have a variety of plans and pricing options not available through their local utility Price Certainty: customers can choose programs based on the price certainty they need, with options to lock in their rate or have their rate fluctuate with the market, taking advantage of rates that may be low. Finally, the Same Reliable Service: customers will experience no change in the generation, delivery or maintenance of their natural gas or electricity service. They get to enjoy uninterrupted energy service with the added benefit of being able to choose the company they buy their energy from - putting them in control. 45 Energy Do: How to Promote Choice and value over the long-term Rates offered in a market may be less or more than the rate offered by the utility Customers can lock in their rate with a fixed rate plan Only use ACN designated materials Also, keep the following in mind when you are talking to potential customers: The goal is to provide customers with choice and value over the longterm In some months the rates offered in a market may be less than the rate offered by the utility. In other months the rate may be slightly higher If the customer wants to lock in their rate they can choose a fixed rate plan Promote the energy programs the right way with only designated ACN materials. You can find the Energy flyer in your IBO Back Office. Do not provide customers with any written materials other than current ACN-prepared materials

17 46 Cross-Sell Opportunity Customers who sign up for XOOM Energy, will see offer for Vivint Total Home Automation and Security I wanted to let you know about a cross-selling opportunity that is assisting you with your customer acquisition! When customers sign up for XOOM Energy, ACN will provide the opportunity for customers to sign up for Vivint home automation and security services off the confirmation page and they will even be eligible for a $100 gift card. 47 Simple out-of-the-box phone system for small business/home office DigitalTalk Express - It s is a simple to use out-of-the-box digital phone system for your customer s basic small business and/or home office needs. 48 Turn-key phone system with unlimited calling to U.S. and Canada Perfect for businesses requiring up to 3 lines Easy to use yet a powerful business-tested solution Simple, customer self installation DigitalTalk offers unlimited calling to the U.S. and Canada. The service is specifically designed to meet the needs for small businesses, supporting 1 to 3 lines. Also included are advanced business features not found within residential phone services. DigitalTalk Express is easy for your customer to use and just as easy to self install. A reminder for you -- Be sure that you are aware of the latest information, promotions and rewards programs associated with the DigitalTalk Express product! Check out the Product News Page at your IBO Back Office.

18 49 How does it work? Base Station Cordless Handset(s) Customer s Wired High Speed Internet (Requires 384k) Internet How does it work? It s simple to explain to your customers. DigitalTalk Express is a digital phone service that enables the customer to make and receive phone calls over a broadband connection to the Internet instead of over traditional land lines. The DigitalTalk Express base unit connects directly to your customer s wired Internet router requires 384kbps upload and download speed. Ideal Customers 50 Desire a simple, turn-key phone solution Small businesses who have a need for one to three lines Single location or multi-location businesses that do not require their locations to directly interconnect Home offices, restaurants, salons, family businesses Perfect for IBOs Who is the ideal DigitalTalk Express customer? Keep in mind that the product is available nationwide and you will want to target customers such as: Businesses who want to save money Businesses who want a simple solution and that need 1 3 lines. This represents the majority of small businesses Single location businesses and businesses with multiple locations, but do not need to interconnect to different locations Home offices, restaurants (like a pizza shop or small bakery), repair shops, hair salons or family businesses And the service is perfect for IBOs 51 DigitalTalk Express Plan Choices DigitalTalk Express is available with 1, 2 or 3 lines and up to 6 cordless handsets Included Equipment Base Station + 1 Cordless Handset 1 Phone Line 2 Phone Line 3 Phone Line Base Station + 1 Cordless Handset Base Station + 2 Cordless Handsets Monthly Fee $39.99 $69.99 $99.99 Equipment Fee $99.99 $99.99 $ Activation Fee $30 $30 Waived Canada and Puerto Rico on each line Additional wireless handsets $ year agreement $30 activation fee waived for 3 line plans Best Value Your customer has the choice of 3 plans up to 3 phone lines - so they can choose the plan that fits their needs! Remember that all phone plans include unlimited calling within the U.S. and Canada. The monthly costs are: 1 phone line plan $39.99/mo 2 phone line plan $69.99/mo Or the 3 phone line plan $99.99/mo The 1 and 2 phone line plans come with the base station, plus one handset. The equipment cost is $99.99 for these plans. The three line plan comes with the base stations, plus TWO handsets. The equipment cost is $ For the three line plan, DigitalTalk Express will also waive the activation fee, making this the best value plan. The DTE system supports up to 6 handsets. For instance, the 3 phone line comes with 2 handsets a customer could them add on 4 additional handsets. Additional handsets can be purchased for $99.99/each.

19 Each plan requires 2 year term agreement 52 Competitive Pricing DigitalTalk Express offers a fully supported turn-key small business solution at a competitive rate. 3 Line Example Unlimited Phone (US & Canada) ACN DigitalTalk Express Verizon CustoPak Vonage Unlimited Premium Charter Comcast Time Warner Cable Business Class Turn-Key solution includes telephone System Yes No No No No No Monthly Charges (includes voic ) $99.99 $ $ $ $ $ $ # Features Included Calling Plan US and CA US Only US and CA US and CA US and CA US and CA Installation Fee $0.00 $0.00 $0.00 $99.00 $ $0.00 Note: Vonage plan includes international calling to 5 European countries (land line only) Competitor rates may vary by market. In this matrix is a comparison of a few selected providers of small business phone services. One of the most important benefits of DigitalTalk Express is that it provides both the phone service and business-class equipment giving customers a complete communications solution. Most other providers require customers to provide their own equipment. This is an important selling point. If the customer provides their own equipment, the service provider will likely only offer limited support for the equipment. ACN supports the DigitalTalk Express solution. DigitalTalk Express is priced very competitively when compared to other providers. In the example above, a DigitalTalk Express customer could easily save 40% off their current phone bill. 53 What s Needed for DigitalTalk Express High Speed wired Internet connection (minimum upload and download speed of 384 Kbps) U.S. billing address Credit card for billing of equipment and shipping costs Let s review what is needed for DigitalTalk Express. First, a High Speed wired Internet connection is required with a minimum upload speed of 384 Kbps. NOTE: DigitalTalk Express is not supported on any wireless connection such as CLEAR Customers will need a U.S. billing address A credit card is required for billing of equipment and shipping costs.

20 54 How to Order DigitalTalk Home Page Under the Small Business Services section they will choose DigitalTalk Express. They will then be taken to the DigitalTalk Express homepage. As you can see your customer can check availability by entering their address and phone number in the Check Availability box in the top right hand corner of the page. Please note when checking availability, a telephone number is required. If your customer does not have a telephone number (perhaps they are a new business), your customer simply enters in a local number. 55 Support & Guides Quick Installation Guide Quick Reference Guide Give your customer the best experience by letting them know where all their support and resources are such as the Support pages within Your ACN Direct Online Store that houses the DTE FAQs, as well as the DigitalTalk Express Quick Installation Guide, Quick Reference Guide (all about the DTE Features) and the new DigitalTalk Tutorial! An excellent way for your customers to get up to speed quickly on all the features that will add productivity to their business! 56 Outstanding, Affordable Wireless Service with No Contracts or Credit Checks on a Reliable Nationwide Network Flash Wireless provides outstanding wireless service using Sprint s reliable nationwide network that covers 90% of the population. Flash Wireless is dedicated to constantly improving plans and pricing, and the best part about Flash Wireless is that there are no contracts or credit checks!

21 57 Best of Both Worlds ~ Hybrid Model Advantages over major carriers No contracts and no credit checks Low monthly rate plans with options to add-a-line at a discount Service does not stop when you exceed your allowance Choose your spending limit (FlexWallet) Connect internationally with International Add-on plans and free texting Flash Wireless offers the best of both worlds with benefits from both prepaid and post-paid wireless carriers. As mentioned, Flash Wireless customers do not have to adhere to a credit check and are not under contract. Flash offers low monthly rate plans that are often lower than some of the most popular wireless carriers. Unlike pre-paid plans, Flash Wireless service doesn't stop when the customer exceeds their plan allowance. Instead, Flash Wireless offers a FlexWallet that allows the customer to choose and determine their spending limit. Flash Wireless customers can also connect internationally! Flash Wireless offers International Add-on Plans and texting to 195 countries at no additional charge. Target Market 58 Residential customers only Customers who want flexibility and control over wireless plan costs Customers who do not want to be locked into a multiple year contract Customers looking for elements from both pre-paid and post-paid carriers Customers with credit concerns Customers looking for a low monthly rate plan Customers that want to connect internationally Let s review the types of customers you should target. You should target customers who: -Want flexibility and control over their wireless plan costs -Do not want to be locked into a multiple year contract -Are looking for elements from both pre-paid and post-paid carriers -Have credit concerns -Are looking for a low monthly rate plan - Want to connect internationally It s important to note that Flash Wireless is only available to individuals and does not offer service for businesses at this time. 59 Amazing 4G Phones Only available in select areas Coverage and speed depends on many factors When 4G is not available 3G speeds will be used Flash has introduced new 4G phones! Customers can now take advantage of 4G speeds in certain areas with these new phones, including the HTC Evo Shift, Samsung Conquer and Samsung Galaxy S II Epic 4G Touch. Note: Phone availability changes regularly, so check back to online portal frequently Turn off 4G when not in use Requirements: Must sign up for Unlimited Plan Requires Premium Data Add-on Package for an additional $10/month Phone availability changes regularly, so check back to online portal frequently Let s review some important tips for customers that choose a 4G device: Choose one of these 4G phones must also sign up for the Unlimited Voice, Text and Data plan and will also be required to purchase the Premium Data Package for an additional $10/month. 4G is only available in select areas 4G coverage and speed depends on many other factors including wireless device, indoor signal strength, weather and network capacity. When 4G is not available, the phone will automatically switch to 3G speeds. 4G delivers incredible speeds and can have an impact on the battery life of your phone, especially when you're in areas that have no or a weak 4G signal. To maximize battery life, it is recommended you turn off 4G when not in use.

22 60 Plans and Pricing Flash Wireless has simplified plans and packed more value into fewer plans with outstanding pricing! Customers can choose the Unlimited Plan for only $59.99/month and receive unlimited voice, text and data. That s unlimited everything for less than $2.00 a day! The Unlimited Plan includes 3-Way Calling and free nights and weekends. Customers looking for a plan with less talk and more text should choose the 450 Minute Voice and Unlimited Text Plan for only $44.99/month. If your customer is looking for a less expensive plan option they should choose the 450 Minute and 250 Text Plan. Customers that do not need voice minutes and are looking for unlimited text and data should choose the Text and Data Only Plan from Flash Wireless. This plan is only $34.99/month. For full plan details, please refer your customers to the ACN Wireless store found at your ACN Direct Online store.

23 New International Add-On Plans 61 Enhanced Plan: Only $5.99/month Call more than 20 countries including Canada, Mexico and China without per-minute charges Premium Plan: Only $9.99/month Call more than 60 countries including India, Korea and Brazil without per-minute charges Some included countries may have calling areas that incur per-minute Other wireless providers charge expensive per minute rates! rates. Please refer to the international rate sheet at myflashwireless.com for a complete listing of plan rates Customers can stay connected worldwide, for less, with International Add-on Plans! Flash Wireless offers two international plan choices, first the Enhanced Plan is only $5.99/month and includes calling to more than 20 countries such as Canada, Mexico and China without per-minute surcharges. The Premium Plan is only $9.99/month and includes calling to more than 60 countries, such as India, Korea and Brazil, without per-minute surcharges. Customers can view the full list of countries included in each plan through your ACN Direct Online Store or Online Account Management. These new International Add-on Plans are a huge advantage to your customers that make international calls often as most carriers charge a per minute rate for international calls! Remember that the International calls on Flash Wireless phones will originate in the U.S. Some included countries may have calling areas that incur per-minute rates. Please refer to the international rate sheet at myflashwireless.com for a complete listing of plan rates 62 Ordering YOUR ACN Direct Online Store or call Customers can place their orders through your ACN Direct Online Store. Flash Wireless is an additional carrier on the ACN Wireless store. Your customers can also choose to place their orders by calling This is the only number that should be used to place a Flash Wireless order. 63 Partner Products and Services Now, let s take a look at the ACN Partner Products and Services. ACN partners with our vendors to bring these products to our customers for purchase. And works with these vendors to provide excellent customer service and account management. We are going to briefly discuss these products, but I would direct you to your IBO Back Office under the Training Tab to find full Webinars on each of the products!

24 64 Online Orders Preferred Individuals Families Tip: Contract Customer ending can enter their mobile phone number Contract at customer extensions portal to verify upgrade eligibility ACN Wireless The 1 st agency product is our Wireless Phone product. We have an entire ACN Wireless shop where customers can go to order from a variety of carriers (such as Sprint, T-mobile, Verizon and Flash Wireless) with the latest plans and handsets available. Individuals / Families Nearing the end of their current contracts Extend their contracts Tip: Customer can enter their mobile phone number at customer portal to verify upgrade eligibility DIRECTV 2. DISH Network 3. AT&T U-verse 4. Verizon FiOS Residential customers DIRECTV available for small business Bundle Digital TV and High Speed Internet Television Next Partner product to discuss is Television bringing your customers choices from the nation s largest Satellite TV providers, DIRECTV and DISH Network, and choices from the nation s leading Digital TV providers, AT&T U-verse and Verizon FiOS. Residential service is available nationwide throughout the U.S. DIRECTV is also available to small business customers Customers signing up for AT&T U-Verse or Verizon FiOS television products have the option to bundle Digital TV and High Speed Internet! REVIEW YOUR ACN DIRECT ONLINE STORE for full details on the ordering methods for each of these television products ACN Home Security & Automation 66 ADT Home Security Phone Orders Only Vivint Home Automation & Security LifeShield (for renters) Residential product Individuals / Families People who just moved Phone Orders Preferred Online Orders Available Phone Orders Only Interested in latest home automation technology People who travel New parents ACN Home Security and Automation offers 3 carrier choices for your customer. Through ACN's partnership with Security Choice, we offer ADTmonitored home security systems. For customers who are interested in total home automation, including home security, refer them to Vivint. Finally, for your customers who rent their homes introduce them to LifeSheild. Residential customers only; Great for Individuals that may live alone; Families that have just had a child, or have child staying at home alone after school; People who have just moved into a new area; People who travel for business and for pleasure, for instance folks that are retired; Single parents Ask : Would you like to be able to control your home security, energy management, appliances and more from your smartphone? What is it worth to you to have peace of mind when it comes to the safety of your family and home? Would you like to be able to leave for a trip and not have to worry about your home being harmed?

25 67 Downloadable Application ACN Mobile World with compatible smartphones Online Orders Only Call Back Service with any mobile phone Any U.S. or Canada residential customer with a mobile phone will be able to enjoy low rates for domestic and international calls with ACN Mobile World. There are 2 ways that a customer can use the Mobile World service Mobile World Downloadable Application -- Customers can download this application onto their compatible smartphone and use it to make phone calls. On the customer portals you will be able to access a full list of supported smartphones such as iphones, Symbian and Android smartphones Call Back Service -- from ANY mobile phone. Customers can make lowcost domestic or international calls, even if they don't have a connection to the Internet. 68 ACN Computer Support Premium Technical Support Online Orders Only All Plans Include Unlimited computer support U.S.-based technicians available 24/7 Covers computer and devices that interact with them ACN Premium Technical Support provides remote technical support over the Internet to residential and small business U.S. and Canadian customers. It s available 24/7 and covers computers and devices that interact with your computer such as cameras, smartphones, printers, fax machines, MP3 players and more! 69 Phone or Online Orders Individuals Families ACN WiMAX 4G Wireless Internet Service People that travel for work or pleasure Those who need home and on-the-go Internet access ACN WiMAX via our partner CLEAR provides the customer with super fast mobile Internet that is wireless. Internet at home and/or on the go Travel for work or pleasure