Cisco IPICS Operating System Release 1.0(3) Installation and Upgrade Guide

Transcription

1 Cisco IPICS Operating System Release 1.0(3) Installation and Upgrade Guide November 10, 2006 This document provides you with the information that you need to install the Cisco IP Interoperability and Collaboration System (IPICS), release 1.0(3) operating system software. System administrators should review the information in this document to learn how to prepare for the Cisco IPICS operating system software installation and recover from any errors that might occur during or after the installation. Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA USA 2006 Cisco Systems, Inc. All rights reserved.

2 Before You Begin Cisco IPICS operating system release 1.0(3) replaces Cisco IPICS operating system release 1.0(2) for all new systems that ship beginning on November 10, The Cisco IPICS operating system release 1.0(3), which includes driver support for the Cisco Media Convergence Server (MCS) 7825-H2 and Cisco MCS 7845-H2 models, is available for use on all supported Cisco MCS platforms. For information about supported hardware and software for use with Cisco IPICS, refer to the Cisco IPICS Compatibility Matrix. This document includes the following sections: Before You Begin, page 2 New and Changed Information, page 4 Installing Cisco IPICS Operating System Release 1.0(3), page 7 Installing Cisco IPICS Server Software Release 1.0(2), page 15 Upgrading to Cisco IPICS Operating System Release 1.0(3), page 18 Manually Configuring Your Network Information, page 19 Obtaining Documentation, page 27 Documentation Feedback, page 28 Cisco Product Security Overview, page 29 Product Alerts and Field Notices, page 30 Obtaining Technical Assistance, page 31 Obtaining Additional Publications and Information, page 33 Before You Begin This section describes the tasks that are necessary to prepare for the Cisco IPICS operating system software installation and it includes the Preinstallation Checklist section. 2

3 Before You Begin Preinstallation Checklist Before you begin the installation, ensure that you have performed the following tasks: Preinstallation Tasks Check that you have the operating system CD from the Cisco IPICS installation package. Check that the power cords on your server and monitor are securely attached and plugged in to a power source. Attach an Ethernet network cable to the NIC1 (eth0) port on your server. Make sure that you have at least 160 GB of hard disk space installed in your Cisco IPICS server. Cisco strongly recommends that you attach an uninterruptible power supply (UPS) to your system and ensure that the UPS is operating correctly. Check that your monitor cable connector is appropriate for the connector on the server. Video Graphics Array (VGA) analog and VGA digital are common connector types, but are not compatible with each other without the proper adapter. Before you begin the installation process, check the power settings on your monitor to make sure that the display is not configured with any timeout values. If your display times out while you are performing the installation and you can no longer see the progress on your monitor, move your mouse to restore the display. Do not press any keys on the keyboard in an effort to restore your display. Pressing keys without being able to view the information about the display can cause undesirable results. Ensure that you have obtained the IP address, subnet mask, default gateway, and DNS server (optional) information for the Cisco IPICS server from your network administrator. This information is required to connect your server to the network. Checkoff 3

4 New and Changed Information New and Changed Information The following sections describe the new features that are included in this Cisco IPICS Operating System (OS) release 1.0(3): Enhancements to the Cisco IPICS Operating System First Boot Screen, page 4 Changes to the Default Run Level, page 5 Modifications to the File System Partition, page 5 Additional Support for the Cisco Media Convergence Server (MCS) 7845-H2 Models, page 5 Support for VMware Systems, page 6 Enhanced System Cleanup for Additional Security, page 6 Implementation of Password Hardening for the Root User, page 6 Enhancements to the Cisco IPICS Operating System First Boot Screen The Cisco IPICS operating system first boot screen has been modified to include the following enhancements: The Cisco IPICS OS installation now consists of five first boot screens. A notable addition to the first boot screen is the network configuration screen, which configures the eth0 network interface. In addition, the earlier screen that prompts you to create a non-system user and the extra CD screen have been removed. Also in this release, a screen has been added to change the root password from the default value of cisco. The Cisco logo has been updated with the newly-introduced Cisco Corporate logo. 4

5 New and Changed Information Changes to the Default Run Level The following changes to the default run level, which is used when you install the Cisco IPICS operating system release 1.0(3), have been implemented: The default run level has been changed from run level 5 (GUI mode) to run level 3 (console mode). You may continue to use run level 5, if desired, by logging in to the server with root user privileges and executing the init 5 command, as shown below: [root]# init 5 Modifications to the File System Partition In this operating system release, the file system partition has been changed as described below: The amount of space that is allocated to the /opt file system has been increased. The /ipics file system has been omitted. Instead two file systems, /idspri and /idssec are created for a multidisk system and /idspri is created for a single disk system. Additional Support for the Cisco Media Convergence Server (MCS) 7845-H2 Models This operating system release adds hardware drivers for the new Cisco MCS H2 servers and includes the following updates: The hardware detection logic for the Cisco MCS-7845-H2 servers has been added in this release. The OS can now detect Cisco MCS-7845-H2 servers that use the hwdetect utility and install the necessary Ethernet drivers. 5

6 New and Changed Information Support for VMware Systems This release has been enhanced to provide support for systems that run the VMware operating system. The hardware detection logic in this updated OS can now detect an underlying VMware platform and generate a vmware file under the /etc/sysconfig directory. Enhanced System Cleanup for Additional Security This release includes removal of the following services to provide enhanced security in Cisco IPICS: The Ethereal network sniffer has been removed from the operating system. The sendmail, mdmpd, mdmonitor, and netdump-server services have been removed. The Tomcat, drf, enotify, and servmgr users have been removed. The sudoers file was cleaned to remove any entries that pertain to the Tomcat user. (The user group security issue was related to unnecessary Tomcat user associations in the sudoers file.) Implementation of Password Hardening for the Root User The following password hardening improvements have been made: Strong (complex) passwords are now enforced for the root user during the first boot. The server prompts for and accepts only complex passwords. Strong passwords must consist of at least one upper case character, one lower case character, one number, and one special character. 6

7 Installing Cisco IPICS Operating System Release 1.0(3) Installing Cisco IPICS Operating System Release 1.0(3) This section describes the steps that you need to follow to install the Cisco IPICS operating system release 1.0(3). Be aware that Cisco IPICS does not support a Redundant Array of Disks (RAID) on Cisco MCS 7825 servers. When you install the Cisco IPICS operating system on Cisco MCS 7825 servers, you must disable both the Serial ATA (SATA) controller option and the virtual install disk option to disable RAID. You do not need to take this action when you install the operating system on Cisco MCS 7845 servers because Cisco IPICS supports RAID on these servers. Perform the following procedure to install the Cisco IPICS operating system release 1.0(3). Procedure Step 1 Turn the server on by pushing the power button that is located on the front panel of the server. Step 2 Place the Cisco IPICS operating system installation CD into the Cisco MCS disk drive. The system begins to boot. Step 3 If you are installing the Cisco IPICS operating system on a Cisco MCS 7825 server, you must disable the embedded SATA software RAID and the Virtual Install Disk option. Continue to Step 4 to disable these features. If you are installing the Cisco IPICS operating system on a Cisco MCS 7845 server, you do not have to disable these features and can proceed to Step 6. Step 4 Enter the System Maintenance menu by following these steps: a. Listen closely to the sounds that you hear from the server and watch your monitor as the server boots. b. When you hear the server beep and see the message, Press F10 key to enter System Maintenance Menu, press F10. 7

8 Installing Cisco IPICS Operating System Release 1.0(3) Step 5 The System Maintenance menu displays with the following choices: Setup Utility This menu provides access to configuration utilities with which you can change settings for server components, such as the embedded SATA software RAID and the Virtual Install Disk. Inspect Utility This menu provides access to statistical information about the server and its components, such as PCI Device Info and a System Memory Map. Diagnostic Utility This menu includes utilities that you can use to perform diagnostic tests on the server, such as a memory test or a CPU test. Enter the Setup Utility by choosing Setup Utility from the System Maintenance menu; then, press Enter. The Setup Utility displays. a. From the Setup Utility menu, press the Down Arrow key to highlight Advanced Options; then, press Enter. The Advanced Options menu displays. b. Press the Down Arrow key to highlight Virtual Install Disk. When you highlight Virtual Install Disk, the current status displays below the menu. c. Perform one of the following actions, depending on the status of the Virtual Install Disk: If the status displays as Disabled, go to Step e. If the status displays as Enabled, change the Configuration Selection. To change the selection, press Enter to open the menu and then press the Down Arrow key to select and highlight Disabled. d. Press Enter to confirm your choice. The Virtual Install Disk setting displays as Disabled. e. From the Advanced Options Menu, press the Down Arrow key to select and highlight either Embedded SATA RAID or Sata Software Raid (the wording of the SATA RAID option differs depending on your server hardware). The current status displays below the menu. f. If the status displays as Disabled, go to Step h. 8

9 Installing Cisco IPICS Operating System Release 1.0(3) If the Embedded SATA RAID or Sata Software Raid status displays as Enabled, press Enter to open the menu; then, press the Down Arrow key to select and highlight Disabled. g. Press Enter to confirm your choice. h. Press Esc twice to close the menus and exit the utility. i. Press the F10 key to confirm the exit and save your changes. If you press any other key, you will be returned to the Main Menu of the Setup Utility and will need to perform the Setup Utility steps again, beginning with Step 5. The server begins to boot from the CD. This time, when the system beeps, let it continue to boot from the CD. The Cisco IPICS operating system installation displays the CD version and the option to overwrite the hard drive. The CD version that displays indicates the version of the Cisco IPICS operating system, not the Cisco IPICS server software. Step 6 To overwrite the hard drive and install the Cisco IPICS operating system files, perform these steps: a. When the system prompts you to overwrite the hard drive, enter Y; then, press Enter. The Cisco IPICS operating system Installation Progress window displays the progress of the installation. The operating system installer formats the file system and installs the software packages. After the package installation completes, the window may appear unresponsive or the screen may become blank. Please wait while the system completes the background security processes. The Cisco MCS server ejects the installation CD and the Installation Complete window displays. b. Remove the CD from the drive. 9

10 Installing Cisco IPICS Operating System Release 1.0(3) Keep your installation CD in a safe location so that you can reinstall the operating system, if necessary. c. If you would like to view the technical information that relates to this release of the Cisco IPICS operating system, click Release s or press Alt+R. If your mouse begins to move erratically across your display, it may be due to the operating system loading an incorrect driver for your mouse. If you encounter this situation and it affects your ability to navigate with your mouse, use the keyboard shortcuts to perform Step c through Step e. Step 7 Although the status window indicates that the installation is complete, you must complete several more tasks before installing the Cisco IPICS server software. Make sure that you perform the remaining steps in this procedure to complete the Cisco IPICS operating system configuration. d. To close the window for the Release s, click X or press Alt+C. The Release s window closes. e. To close the window and reboot the server, click Exit or press Alt+E. The server reboots. During the bootup process, a GRUB window displays with the Cisco IPICS software installation highlighted. After the GRUB window displays, press Enter to continue with the boot process. Alternatively, you can take no action and let the window time out. One of the following windows displays: The system displays the window for the Kudzu hardware detection utility. This utility detects, and allows you to configure, new hardware during the Cisco IPICS operating system installation. The system displays the Welcome window. You enter network configuration information for Cisco IPICS in the series of windows that follow the Welcome window. 10

11 Installing Cisco IPICS Operating System Release 1.0(3) Step 8 If the window for the Kudzu hardware detection utility displays, press any key. You must press a key within 3,600 seconds (one hour) or the Kudzu window times out. If the Kudzu window times out, you must rerun the Kudzu hardware detection utility after you complete the initial installation process. See the Manually Configuring Your Network Information section on page 19 for more information about how to rerun the Kudzu hardware detection utility. Step 9 Perform the following steps, depending on the window that the system displays: If a window displays indicating that the system added a network interface card (NIC), continue with Step 10 to configure the eth0 and, if required, the eth1 network interfaces. You must configure at least one network interface, or the server will not be able to connect to, or communicate with, the network. Step 10 Step 11 If a window displays indicating that the system detected either an Intel SATA controller or an Intel IDE controller, proceed to Step 15. If the Welcome window displays, proceed to Step 16. Press Enter to choose the Configure option from the following list of options: Configure Choose this option to configure the NIC that controls the eth0 interface. This option specifies the default. Ignore the device Choose this option if you do not have hardware that needs to be added to the system. Do nothing Choose this option if you do not want to configure the hardware. If you reboot the system, the hardware configuration utility detects the hardware as being newly installed, and the system prompts you to configure it. The Cisco IPICS operating system configuration program displays the interface configuration window. Press the Spacebar to choose Use dynamic IP/configuration (BOOTP/DHCP). 11

12 Installing Cisco IPICS Operating System Release 1.0(3) An asterisk displays in the check box area to indicate that you have chosen to use the Dynamic Host Configuration Protocol (DHCP). This step allows the Cisco IPICS operating system to detect the NIC that controls the eth0 interface on your server. Cisco IPICS does not use DHCP. You must use a static IP address to configure your Cisco IPICS server for network connectivity. You perform the IP configuration steps in the Network Setup window as described in Step 20. Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Press Tab or use the left and right arrows to choose OK. Press Enter. The operating system configuration program displays a window that indicates that the Cisco IPICS operating system detected a network interface. This window indicates that the NIC that controls the eth1 interface has not yet been configured. When the hardware detection menu displays, perform one of the following actions to either configure or ignore the eth1 interface: If you need to configure the eth1 interface, perform the steps as described in Step 10 and Step 11, substituting the eth0 interface with the eth1 interface. If you do not need to configure the eth1 interface (for example, if you do not have a network cable attached to the eth1 interface), perform the following actions: a. Press Tab to choose Ignore. b. Press Enter to confirm. The Cisco IPICS operating system configuration program continues without configuring the eth1 interface. If the system displays a window indicating that it detected either an Intel SATA controller or an Intel IDE controller, press Enter to accept the Configure option and configure the controller. The system automatically configures the controller. A Cisco IPICS operating system Welcome window displays. At the Welcome window, click Next. The Root Password window displays. Enter a password for the root user. 12

13 Installing Cisco IPICS Operating System Release 1.0(3) Step 18 Step 19 Step 20 Step 21 Step 22 Step 23 Step 24 The root user has access to all the files in the Cisco IPICS server. To ensure a strong password, you must create a password that is at least eight characters long, and includes the following elements: At least one lower case letter At least one upper case letter At least one number At least one of the following special [ ] ^ _ `! " # $ % & ' ( ) * +, -. / : ; { < = } > ~? Reenter the Password and click Next. The Network Setup window displays. Cisco IPICS prompts you to enter the DNS server information. In the DNS Information area in the Network Setup window, enter the Primary Domain Name Service (DNS), Secondary DNS (if any), and the domain name of your server in the specified fields. In the Ethernet Port 1 (device eth0) area, enter the host name, IP address, subnet mask, and default gateway for your server in the specified fields. Click Next. The Timezone window displays. Choose the correct time zone for your area from the choices in the selection list. If your system clock uses Universal Coordinated Time (UTC), ensure that the System Clock uses UTC check box is checked. Click Next. The Date and Time Window displays. In the Date and Time panes, enter the current date and time in the appropriate fields. Make sure that you do not check the Enable Network Time Protocol check box, as Cisco IPICS does not support the Network Time Protocol (NTP) feature. Step 25 Click Next. The Finish Setup window displays. 13

14 Installing Cisco IPICS Operating System Release 1.0(3) Step 26 Step 27 Step 28 Step 29 Step 30 Step 31 Click Next. The system goes through an internal check list as it boots up. After the system has booted up, Cisco IPICS displays a black screen with the following text: Cisco IPICS hostname login: where: hostname represents the host name that you specified in Step 20. Enter root in the hostname login: field; then, press Enter. Cisco IPICS prompts you for the password for the root user. Enter the password that you created for the root user in Step 17; then, press Enter. Enter the following command at the command prompt to verify network connectivity: [root]# ping <destination-ip-address> where: <destination-ip-address> represents the default gateway address or an IP address of another host on the network. Press Ctrl+C to stop the ping. If the ping is not successful, troubleshoot the network connectivity with your network administrator. Locate the hardware MAC address for the eth0 interface by following these steps: a. Enter the following command at the command prompt: [root]# ifconfig eth0 b. the HWaddr field in the command output. The HWaddr field contains the MAC address for the eth0 interface. c. Make a note of the MAC address information for the eth0 interface so that you can use it to obtain your license for Cisco IPICS. d. Enter the following command at the command prompt to log out of the server: [root]# exit 14

15 Installing Cisco IPICS Server Software Release 1.0(2) Installing Cisco IPICS Server Software Release 1.0(2) After you install the Cisco IPICS operating system, install the Cisco IPICS server software release 1.0(2) to complete the installation of Cisco IPICS. To install the Cisco IPICS server software in console mode, perform the following procedure: Procedure Step 1 Step 2 Place the installation CD for Cisco IPICS server software release 1.0(2) in the disk drive of the Cisco IPICS server. Connect to the Cisco IPICS server by using one of the following options: If you have a monitor attached to the server, you can access the console directly and open a terminal window by following these steps: a. Enter root in the hostname login: field in the terminal console; then, press Enter. Cisco IPICS prompts you for the password for the root user. b. Enter the password for the root user; then, press Enter. The Cisco IPICS operating system logs you in as the root user. To access the server remotely, follow these steps: a. Use SSH Secure Shell Client software (or similar software) to connect to the server from your local workstation by choosing Start > Programs > SSH Secure Shell > Secure Shell Client. b. Click Quick Connect to open up the Connection to Remote Host dialog box. c. In the Host field, enter the IP address for the server; then, press Tab. d. In the User Name field, enter root. e. Click Connect to connect to the server. f. Enter the root password; then, click OK. After the login completes, the SSH Secure Shell Client displays a root prompt for the Cisco IPICS server. 15

16 Installing Cisco IPICS Server Software Release 1.0(2) Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Mount the contents of the CD onto the server by entering the following command at the command line: [root]# mount /mnt/cdrom At the command line, enter the following commands to view the contents of the CD: [root] #cd /mnt/cdrom [root] #ls -l The name of the Cisco IPICS installer file displays with a.bin extension. To begin the installation, enter the following command: [root] #/mnt/cdrom/install_ipics_1_0_2.bin -i console The window displays a message that informs you that the installer is extracting. After the files have been extracted, the installer displays introductory text. Press Enter to continue. The End User License Agreement displays. Press Enter to continue to the next screen of the End User License Agreement. There are approximately eight screens of text in the agreement. After you have read the entire agreement, enter Y to accept the terms of the agreement. The Choose Install Set menu displays. Press Enter to choose the Typical installation option to install the server software from the list of following options: 1 Typical This option installs Cisco IPICS server software with CSA; this option specifies the default 2 Customize This option allows you to choose whether to install Cisco IPICS server software with or without Cisco Security Agent (CSA) 3 Upgrade This option installs an upgrade to a previously installed version of Cisco IPICS server software When the system prompts you, enter the root password; then, press Enter. If you need to change the root user password at a later time, perform the procedure that is documented in the Changing the Cisco Linux Root Password chapter of the Cisco IPICS Server Installation Guide, but bypass step 2 of the procedure. Step 2 does not need to be executed because the release 1.0(3) operating system 16

17 Installing Cisco IPICS Server Software Release 1.0(2) boots in console mode (run level 3), rather than GUI mode (run level 5). For more information about the supported run levels of the Cisco IPICS operating system, refer to the Release s for Cisco IPICS Release 1.0(2). When you enter your new root user password, make sure that you only use passwords that contain a-z, A-Z or 0-9. The Cisco IPICS release 1.0(2) server software does not support the use of special characters in the root password. If you enter a special character in the root password, your root login will become inoperable and you will need to change the root password and reinstall Cisco IPICS to resolve the problem. Step 11 Step 12 The installer prompts you to reenter the root password. Enter the root password again to confirm; then, press Enter. The Cisco IPICS installer prompts you to enter a password for the ipicsadmin user, the informix user, and the ipics user. Enter passwords for the ipicsadmin user, the informix user, and the ipics user. Make sure that the user passwords are at least eight characters long, and that they contain only a-z, A-Z or 0-9. Cisco IPICS does not support the use of special characters in these passwords. Only change the password for the informix user when you perform a Cisco IPICS installation or upgrade procedure by using the installer. If you manually change the informix password outside of the installation or upgrade process, the Cisco IPICS Administration Console becomes unusable. Step 13 Step 14 The Cisco IPICS installer displays the Preinstallation Summary. To continue, press Enter. The installation process begins. Upon completion, the system displays text to indicate that the installation has completed. To continue, press Enter. The system prompts you to restart the server now or later. 17

18 Upgrading to Cisco IPICS Operating System Release 1.0(3) Step 15 Step 16 Step 17 Choose from the following options to restart the server: 1 Restart now; this option specifies the default 2 Restart later To restart the server now, press Enter. The system automatically reboots. If you were connected via SSH Secure Shell Client software, close this window by choosing File > Disconnect; then click Ok. For more information about the server software installation procedures, refer to the following documents: The Cisco IPICS Server Installation Guide provides you with general information about installing the Cisco IPICS 1.0(1) server software. The Release s for Cisco IPICS Release 1.0(2) describes the procedures that are specific to installing the Cisco IPICS release 1.0(2) server software. Upgrading to Cisco IPICS Operating System Release 1.0(3) The release 1.0(3) operating system includes support for the new Cisco MCS 7825-H2 and Cisco MCS 7845-H2 servers in addition to providing support for existing Cisco MCS servers. To see a list of compatible hardware and software that is supported for use with Cisco IPICS, refer to the Cisco IPICS Compatibility Matrix. New Cisco IPICS customers will receive the release 1.0(3) operating system as part of their order. If your have a Cisco IPICS release 1.0(2) system, you do not need to upgrade the operating system to release 1.0(3) until you upgrade to the next release of Cisco IPICS server software. Refer to the applicable Cisco IPICS documentation for detailed information about the upgrade procedures that you must follow when you upgrade from Cisco IPICS release 1.0(2) to a subsequent Cisco IPICS release. 18

19 Manually Configuring Your Network Information Manually Configuring Your Network Information If you were prompted by the Kudzu hardware detection utility to configure your interfaces, and you did not configure your interfaces, the software does not recognize your NICs, and your server will not be able to connect with your network. You must rerun the Kuzdu utility so that Cisco IPICS recognizes your NICs and your Cisco IPICS server can connect with your network. Perform the following procedure to rerun the Kudzu hardware detection utility and configure your interfaces: Procedure Step 1 Step 2 Log in to the Cisco IPICS server by using the user name root. You must be directly connected to the terminal by a console connection. Enter the ifconfig -a more command to confirm that the Kudzu hardware detection program did not configure the interfaces. If the interfaces are not configured, you will see output similar to the following example: [root]# ifconfig -a more lo Link encap:local Loopback inet addr: Mask: UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets: errors:0 dropped:0 overruns:0 frame:0 TX packets: errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes: (142.5 Mb) TX bytes: (142.5 Mb) Step 3 This example shows that the Cisco IPICS operating system configured the loopback (lo) interface, and did not configure the eth0 or eth1 interface. Enter one of the following commands to start the Kudzu hardware detection utility: [root]# service kudzu start or [root]# /usr/sbin/kudzu The system displays the window for the Kudzu hardware detection utility. 19

20 Manually Configuring Your Network Information Step 4 Perform the following steps, depending on the window that the system displays: If a window displays indicating that the system detected either an Intel SATA controller or an Intel IDE controller, proceed to Step 10. If a window displays indicating that the system added a NIC, continue with Step 5. A window indicating that a NIC was added indicates that the Cisco IPICS operating system hardware detection utility detected the NIC that controls the eth0 interface. You must now configure the eth0 interface. Step 5 Step 6 When the following menu displays, press Enter to choose the Configure option. Configure Choose this option to configure the NIC that controls the eth0 interface. This option specifies the default. Ignore the device Choose this option if you do not have hardware that needs to be added to the system. Do nothing Choose this option if you do not want to configure the hardware. If you reboot the system, the hardware configuration utility will detect the hardware as being newly installed, and you will be prompted to configure it. The Cisco IPICS operating system configuration program displays the interface configuration window. Press the Spacebar to choose Use dynamic IP/configuration (BOOTP/DHCP). An asterisk displays in the check box area to indicate that you have chosen to use the Dynamic Host Configuration Protocol (DHCP). Step 7 Step 8 This step allows the Cisco IPICS operating system to detect the NIC that controls the eth0 interface on the server. Cisco IPICS does not use DHCP. You must use a static IP address to configure your Cisco IPICS server for network connectivity. You perform the IP configuration steps as described in Step 14. Press Tab or use the left and right arrows to choose OK. Press Enter after OK is highlighted. 20

21 Manually Configuring Your Network Information Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 The Cisco IPICS operating system configuration program displays a window that is similar to the window in Step 4. This window indicates that the NIC that controls the eth1 interface has not yet been configured. Perform one of the following actions to either configure or ignore the eth1 interface: If you need to configure the eth1 interface, perform the steps as described in Step 5 and Step 6, substituting the eth0 interface with the eth1 interface. If you do not need to configure the eth1 interface (for example, if you do not have a network cable attached to the eth1 interface), perform the following actions: a. Press Tab to choose Ignore. b. Press Enter after the Ignore choice is highlighted. The Cisco IPICS operating system configuration program continues without configuring the eth1 interface. The system displays a window indicating that it detected either an Intel SATA controller or an Intel IDE controller. Press Enter to accept the Configure option and configure the controller. The system automatically configures the controller. Enter the following command to enter run level 5 (GUI mode): [root]# init 5 The welcome screen for the Cisco IPICS operating system displays. Enter root in the Username field; then, press Enter. Cisco IPICS prompts you for the password. Enter the password for the root user; then, press Enter. Configure the Ethernet port in your server by following these steps: a. To enter commands from a terminal window, click the Red Hat icon. b. Choose System Tools > Network Device Control. The Network Device Control window displays at least one active port. See Figure 1 for an example of the window. 21

22 Manually Configuring Your Network Information Figure 1 Network Device Control Window Your server may have more than one Ethernet port. If so, choose eth0. Also ensure that your Ethernet cable is plugged into NIC1 and not NIC2. The license looks at the first MAC address in the network for validation. In a multi-nic system, the eth0 MAC address will always be used to validate for license validation, even if eth0 is disabled. c. Select the eth0 device from the list and then click Configure to configure the port. The Network Configuration window displays. See Figure 2 for an example of the window. 22

23 Manually Configuring Your Network Information Figure 2 Network Configuration Window d. Click eth0 again; then, click Edit. The Ethernet Device window displays. See Figure 3 for an example of the window. 23

24 Manually Configuring Your Network Information Figure 3 Ethernet Device Window e. Click the Statically set IP addresses option to enter a static IP address for eth0. For Cisco IPICS to function properly, the Cisco IPICS server must have a static IP address. f. In the Address field, enter the static IP address. g. Press the Tab key to enter information in the Subnet Mask and Default Gateway Address fields. You should receive the IP address, subnet mask and gateway address from your network administrator. h. Click OK to continue with the configuration. i. Click the DNS tab to enter DNS information for this port. See Figure 4 for an example of the window. 24

25 Manually Configuring Your Network Information Figure 4 Entering DNS Information j. In the Hostname field, enter a name for the system. Then, press the Tab key. k. In the Primary DNS field, enter the IP addresses for primary DNS server for your network. Then, press the Tab key. l. If your network has secondary and tertiary DNS servers, enter those IP addresses, using the Tab key to move between fields. If you do not have secondary and tertiary DNS servers, continue with Step o. Ensure that you enter the DNS server information correctly. If the DNS information is incorrect, it can adversely affect the operation of the server. m. If you changed the IP address or host name on the server, click the Hosts tab to view the static hostname-to-ip address mapping to make sure that it is correct. If the IP address or host name is not correct, you need to edit this information. Continue with Step n. n. To edit the IP address or host name, click to select and highlight the address or host name that you need to edit; then, click Edit. In the pop-up window that displays, enter the correct IP address in the Address field or the correct host name in the Hostname field. Click OK to save your changes. 25

26 Manually Configuring Your Network Information o. Click X to close the Ethernet Device window. A window displays and allows you to save your changes. p. Click Yes to save your changes. The system displays a message that indicates that you may want to restart network services or restart the system. q. Click OK to close the message window. If the Network Device Control windows displays that eth0 is active, continue to step s. The eth0 interface would be active if you are performing a reinstallation of the Cisco IPICS operating system. Otherwise, continue to the next step. Figure 5 Network Device Control Window r. Click Activate to activate eth0. The status for eth0 changes to active. s. Choose File > Save to save the changes that you made. t. Choose File > Quit to exit the Network Configuration utility. u. Click X in the Network Device Control window to close the window. The Cisco IPICS operating system desktop displays. 26

27 Obtaining Documentation Step 15 Restart the server so that the installation completes successfully by following these steps: a. Click the Red Hat menu and choose Log Out. The Log Out window displays. b. Choose Restart the Computer. c. Click OK or press Enter. The server reboots and returns you to the terminal login screen. For additional information about the Cisco IPICS product, and documentation about Cisco IPICS, refer to the documentation suite for Cisco IPICS at the following URL: Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers. Cisco.com You can access the most current Cisco documentation at this URL: You can access the Cisco website at this URL: You can access international Cisco websites at this URL: 27

28 Documentation Feedback Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL: The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL: Ordering Documentation You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL: If you do not have a user ID or password, you can register at this URL: Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document. 28

29 Cisco Product Security Overview Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: ml From this site, you will find information about how to do the following: Report security vulnerabilities in Cisco products Obtain assistance with security incidents that involve Cisco products Register to receive security information from Cisco A current list of security advisories, security notices, and security responses for Cisco products is available at this URL: To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL: Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT: For emergencies only security-alert@cisco.com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies. For nonemergencies psirt@cisco.com In an emergency, you can also reach PSIRT by telephone:

30 Product Alerts and Field Notices Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x. Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL: ml The link on this page has the current PGP key ID in use. If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material. Product Alerts and Field Notices Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information. To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL: To register as a Cisco.com user, go to this URL: 30

31 Obtaining Technical Assistance Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Support Website The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL: Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call. Tip Displaying and Searching on Cisco.com If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5. 31

32 Obtaining Technical Assistance To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button. To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page. Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. To open a service request by telephone, use one of the following numbers: Asia-Pacific: Australia: EMEA: USA: For a complete list of Cisco TAC contacts, go to this URL: 32

33 Obtaining Additional Publications and Information Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1) An existing network is down or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2) Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Severity 3 (S3) Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Severity 4 (S4) You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL: The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL: 33

34 Obtaining Additional Publications and Information Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: Internet Protocol Journal is s a quarterly journal published by Cisco for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: Networking products offered by Cisco, as well as customer support services, can be obtained at this URL: Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL: What s New in Cisco Documentation is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of What s New in Cisco Documentation at this URL: World-class networking training is available from Cisco. You can view current offerings at this URL: 34