APPRENTICESHIP PROGRAMME EQUALITY EMPOWERMENT EDUCATION EMPLOYMENT ENTERPRISE

Transcription

1 APPRENTICESHIP PROGRAMME EQUALITY EMPOWERMENT EDUCATION EMPLOYMENT ENTERPRISE

2 Contents page Accounting What is an Apprenticeship? 0 Apprenticeship Framework Outline 07 What are the options for employers? Eligibility and Commitments Apprenticeships Frameworks delivered

3 1 18 IT, Software, Web & Telecoms Professionals 1 Business Administration 1 Health and Social Care IT Application Specialist Customer Service Team Leading and Management

4 What is an Apprenticeship? An Apprenticeship is an employer responsive programme. The programme is full/part funded by the government to build the skills of new employees, and existing employees where training is required to develop them into a new or existing role. Any new or existing employee can undertake an apprenticeship programme, as long as the employer is in agreement that the employee can have, time to train, and supports the programme. Employees must hold and employment contract in a relevant job role to the qualification. Apprentices are good for business A recent study by the University of Warwick Institute for Employment Research (IER) demonstrated that Apprenticeships are an investment. The returns are most significant where an employer nurtures that investment. The study concluded that: The costs of Apprenticeship training is recouped relatively quickly Apprentices provide a pool of skilled people for future promotion Apprentices are seen as more loyal and steeped in company values Apprentices bring new ideas into organisations Information for Employers Apprenticeships are an ideal way to train new and existing employees with industry specific skills whilst equipping them with a nationally recognised qualification. Choosing to become an apprentice shows commitment to a chosen career path giving you, as the employer, a motivated individual who can bring the skills learned directly into your work place. Apprenticeships entail learning in the workplace as well as a programme of study. The apprentice may study the technical elements at a training provider with an assessor visiting the workplace to check on their progress in conjunction with a mentor within the workplace. Eligibility Calculator: Tel: fb.com/elimited twitter.com/elimited

5 What are the options for employers? Employ an apprentice If you decide to fill your vacancy with an apprentice through E Ltd, we will advertise your vacancy for free using the Apprenticeship Vacancy Online service and collate suitable applicants CVs for you from our range of programmes. We can also carry out candidate pre-interviews for you and assist with the interviews if you would like us to do so. Your apprentice can be taught either at one of our seven centres within North, East and West London or within your workplace (dependent on sector). Apprenticeships for existing employees An Apprenticeship may be an appropriate method to up-skill your existing workforce on a range of sectors. Not only do Apprenticeships improve the technical abilities and efficiencies of your employees, they also improve IT, communication, literacy and numeracy skills. Information for Learners Apprenticeships are the ideal way to develop knowledge and skills within the workplace whilst undertaking a programme of study. Apprentices spend most of the week working and spend the rest of the week learning. Apprenticeships mean you can further your career and earn a wage at the same time. You will gain a nationally recognised qualification whilst learning industry specific skills in the work place. The value of Apprenticeships is increasingly being recognised in industry for work based learning. Apprenticeships are nationally designed work-based training programmes for 1-18 year olds and adults who have left full-time education. Each Apprenticeship consists of a framework, which sets out the qualifications gained by each course of study. An apprentice will be employed for a minimum of 0 hours per week, which includes time allocated for training. fb.com/elimited twitter.com/elimited Tel:

6 Apprenticeship Framework Outline An apprenticeship is an occupation related framework. The framework comprised a collection of qualifications that the apprentice undertakes in-line with his/her duties. Apprenticeship frameworks come at three levels: Intermediate Apprenticeships 1 Months Advanced Apprenticeships Higher Apprenticeships 1 Months 18 Months A typical apprenticeship framework consists of: Competence Element Knowledge Element Functional Skills Element ERR Work based qualification with classroom based training Classroom based qualification that underpins their job skills IT, Maths & English at levels 1 or Employee rights and responsibilities Tel: fb.com/elimited twitter.com/elimited

7 Learner Eligibility Not in full time education and meets years residency criteria Apprentice (under age 19 or in first year of apprenticeship).0p/h Employed with a contract of employment on the start date of apprenticeship for a minimum of 0 hours per week in a framework related role. Learner Commitments Cannot hold a or higher qualification (Pre ) Attend scheduled classroom training, assessments and employment. Work in partnership with your employer/ mentor to complete the framework of qualifications. Monthly review meetings (Face-Face/Remote) with the personal tutor. Employer Eligibility Not More than 00 Employees A UK registered company or Public Sector Organisation Employer Commitments Support the employee throughout the Apprenticeship programme including pre-arranged Day Release and on-site assessments where frameworks require. Monthly review meetings (Face-Face / Remote) with the personal tutor. Assign a mentor where necessary to guide the Apprentice through his/her duties within the workplace. Weekly knowledge training sessions onsite / at the provider or via Webinar. Although this may vary sector to sector 7 fb.com/elimited twitter.com/elimited Tel:

8 Apprenticeships Frameworks delivered by E 8 IT, Software, Web & Telecoms Professionals & IT Technical Support Software Developer Web Developer Database Administrator Telecoms Engineer IT Application Specialist & Network Planner Officer Administrators/Assistants Office clerks Receptionists Team Leading & Management Team/Section leader Floor/helpdesk manager Trainee supervisor/team co-ordinator Customer Relationship Manager Customer Service Co-ordinator Customer Service Team Leader Accounts Assistants Accounts Clerks Cashiers Credit Control Clerks Finance Assistants Accounting & Purchase Ledger Clerks Sales Ledger ClerksTeam Health and Social Care & Care Assistants Care Workers Adult Support Workers Residential workers Home care support workers Health and Social Care Managers of residential services Assistant managers of residential services Assistant managers Senior Care workers Day service managers Managers of domiciliary services Assistant managers of domiciliary services Managers of community based services. Business Administration & Administrators/Assistants Office Juniors Receptionists Office manager/team leader Business development executive Customer Services & Trainees/Assistants Relationship Assistants/Manager Coordinators Team Leaders Tel: fb.com/elimited twitter.com/elimited

9 Apprenticeship Programme 017 Accounting s: The Intermediate and Advanced Apprenticeships in Accounting provide apprentices with the skills and knowledge required to become competent in their chosen job role. The qualification will develop your knowledge and skills to prepare a proper set of accounts and complete tax return. It is suitable for accountancy firms or in finance divisions within organizations. This framework is relevant for job roles such as: Accounts Assistants Finance Assistants Accounts Clerks Cashiers Credit Control Clerks Intermediate Apprenticeship in Accounting Purchase Ledger Clerks Sales Ledger Clerks INTERMEDIATE Certificate in Accounting Framework Overview COMBINED - Foundation Certificate in Accounting 1 Functional Skills Maths 1 Combined - Certificate in Accounting Processing Bookkeeping Transactions Control Accounts, Journals and the Banking System Basic Costing Unit 1 Unit Unit Computerised Accounting Unit Work Effectively in Accounting and Finance Unit Advanced Apprenticeship in Accounting ADVANCED Diploma in Accounting Framework Overview COMBINED - Advanced Diploma in Accounting Combined - Diploma in Accounting (QFC) Accounts Preparation Prepare Final Accounts for Sole Traders and Partnerships Costs and Revenues Indirect Tax Spreadsheet Software Professional Ethic 7 Unit 1 9 Functional Skills Maths fb.com/elimited twitter.com/elimited Tel: Unit Unit Unit Unit Unit 8 9

10 Apprenticeship Programme 017 IT, Software, Web & Telecoms Professionals s: The Advanced and Higher Apprenticeship for IT, Software, Web & Telecoms is made up of qualifications and learning that will provide apprentices with the skills and knowledge required to become competent in their chosen job role. The framework includes a balance of content in technical, business and interpersonal areas, designed to ensure apprentices have an appropriate set of skills to operate in today s IT & Telecoms job roles such as: Senior IT Technician / nd /rd line support Systems support desk/ Telecommunications technician/ Engineer Network Planner In addition to generic units, the apprenticeship contains 'vendor' and industry recognised certifications from Microsoft, Cisco, VMware, Citrix, Juniper, LPI Linux, EMC and CompTIA. A choice of 1 vendor unit from: Vmware Install Configure & Manage (VCP) Citrix Certified Professional (CCP7.) LPI Linux Essentials Microsoft Exchange Server Microsoft System Center Manager (SCCM) Checkpoint Firewall CompTIA A+ EMC Information Systems Management (Storage) Prince Foundation ITIL V Foundation Advanced Apprenticeship for IT, Software, Web & Telecoms Professionals Select one pathway Option 1 (Network Engineer) or Option (Server Engineer) ADVANCED OPTION 1 Diploma in IT Software, Web & Telecoms Professionals Framework Overview COMPETENCE - Diploma in ICT Professional Competence L KNOWLEDGE - Certificate in ICT Systems and Principles L Functional Skills Mathematics Competence - Option 1 - CCNA (Network Engineer) Health and safety in ICT Develop own effectiveness and professionalism CCNA Routing and Switching - Introduction to networks CCNA Routing and Switching - Routing and switching essentials CCNA Routing and Switching - Scaling networks CCNA Routing and Switching - Connecting Networks Functional Skills ICT Credits total 98 Tel: fb.com/elimited twitter.com/elimited LEVEL - LEVEL - LEVEL - LEVEL - LEVEL - LEVEL - LEVEL

11 ADVANCED OPTION Competence - Option - MCSA ( Server Engineer) Health and safety in ICT Develop own effectiveness and professionalism MTA: Windows Server Administration Fundamentals MTA: Security Fundamentals MS 11 Administering Windows Server 01 MS 1 Configuring Advanced Windows Server 01 Services Knowledge - Certificate in ICT Systems and Principles Install, Configure and Upgrade ICT Software Testing ICT Systems Principles of ICT Systems and data security MS Installing and Configuring Windows Server Credits total LEVEL - LEVEL - LEVEL - LEVEL - LEVEL - LEVEL - LEVEL Higher Apprenticeship for IT, Software, Web & Telecoms Professionals HIGHER Higher Diploma for IT Professionals Framework Overview COMPETENCE - Diploma in ICT Professional Competence KNOWLEDGE - Diploma for ICT Professionals (Systems and Principles) (QCF) Functional Skills Mathematics Competence - Diploma in ICT Professional Competence Health and Safety in ICT Develop own effectiveness and professionalism Software installation and upgrade Remote support for ICT products and services CCNP Route CCNP Switch Knowledge - Diploma in ICT Systems and Principles Project management Effective communication in business Systems development Personal and professional development Network operating systems Local Area Networking Technologies Emerging Technologies CCNA Routing and Switching - Introduction to networks CCNA Routing and Switching - Routing and switching essentials CCNA Routing and Switching - Scaling networks CCNA Routing and Switching - Connecting Networks Cisco Cisco Cisco Cisco CCNP Troubleshooting Cisco 0 Cisco Cisco fb.com/elimited twitter.com/elimited Tel:

12 Apprenticeship Programme 017 IT Application Specialist s: The Intermediate and Advanced Apprenticeship for IT Application Specialist is made up of qualifications and learning that will provide apprentices with the skills and knowledge required to become competent in their chosen job role. The framework offers a wide range of optional units that the Apprentice can study to match their particular organisational and job role. The framework is suitable for those whose main job role is to use IT applications in support of colleagues or customers in any sector or industry. This can include: Providing support and assistance to colleagues to make effective use of available IT systems and software developing Testing and implementing solutions to improve workplace productivity through the use of IT using the advanced features of IT Application Software Design and improvement of many types of formatted information including documents, diagrams, spreadsheets and presentations Maintaining simple websites, using the internet to find and exchange information and using social media to publish information Intermediate Apprenticeship for IT Application Specialist 1 INTERMEDIATE Diploma in IT User Skills Framework Overview Functional Skills Maths Combined - Diploma in IT User Skills Improving Productivity Using IT Understanding the Potential of IT Developing personal and team effectiveness using IT Spreadsheet Software Database Software Diploma in IT User Skills 8 Functional Skills ICT Word Processing Software 9 Presentation Software Tel: fb.com/elimited twitter.com/elimited

13 Advanced Apprenticeship for IT Application Specialist ADVANCED Diploma in IT User Skills Framework Overview Functional Skills Maths Combined - Diploma in IT User Skills Improving Productivity Using IT Understanding the Potential of IT Developing personal and team effectiveness using IT Spreadsheet Software Database Software 01 Diploma in IT User Skills 9 Functional Skills ICT Word Processing Software 9 Presentation Software fb.com/elimited twitter.com/elimited Tel:

14 Apprenticeship Programme 017 Business Administration s: The Intermediate and Advanced Apprenticeship in Business Administration is made up of qualifications and learning that will provide apprentices with the skills and knowledge required to become competent in their chosen job role. Around. million people are engaged in the running of businesses in the public, private and not-for-profit sectors in the UK. This framework is designed to meet the skills needs of employers and help to up skill the workforce and improve productivity. The framework is suitable for those whose main job role is: General Administrators/Assistants Office Juniors Receptionists Office manager/team leader Intermediate Apprenticeship in Business Administration Diploma in Business and Administration Framework Overview COMBINED - Diploma in Business Administration 1 Functional Skills Maths 1 Functional Skills ICT 1 Combined - Diploma in Business Administration Communication in a Business Environment INTERMEDIATE Principles of Providing administrative services Principles of Business doc.production and information management Understand employer organisations Manage personal performance and development Develop working relationships with colleagues 9 0 Health and Safety in a business environment 1 Use a telephone and voic system Produce minutes of the meeting 0 Provide reception services 07 Use and maintain office equipment 1 Employee Rights and Responsibilities 7 Deliver Customer Service 0 Understand working in a customer service environment 1 Principles of equality and diversity in the workplace 7 Tel: fb.com/elimited twitter.com/elimited

15 Advanced Apprenticeship in Business Administration ADVANCED Diploma in Business and Administration Framework Overview COMBINED - Diploma in Business Administration Functional Skills Maths Functional Skills ICT Combined - Diploma in Business Administration Communicate in a Business Environment Principles of Business communication and information Principles of Administration Principles of Business Manage personal and professional development Produce minutes of Meetings 0 Employee Rights and Responsibilities 7 Evaluate the provision of Business travel or accommodation 09 Resolve administrative problems 0 Resolve Customers' complains Spreadsheet software 8 Understand the customer service environment 0 1 fb.com/elimited twitter.com/elimited Tel:

16 Apprenticeship Programme 017 Customer Service s: The Intermediate and Advanced Apprenticeships in Customer Service respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. The apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service, for example: Intermediate apprentices may be Customer Service Trainees Assistants and Representatives/Agents Customer Relationship Managers Co-ordinators and Team Leaders Intermediate Apprenticeship in Customer Service Diploma in Customer Service - Framework Overview Learning Aim COMBINED - Diploma in Customer Service 1 Functional Skills Maths 1 Combined - Diploma in Customer Service INTERMEDIATE Deliver customer service Understand customers Principles of Customer Service Understand employer organisations Manage personal performance and development 9 Communicate verbally with customers 0 Deal with incoming telephone calls from customers 1 Make telephone calls to customers Promote additional products and/or services to Customers 0 Resolve customer service problems 07 Develop customer relationships 1 Employee Rights and Responsibilities 7 Principles of equality and diversity in the workplace 0 1 Meeting customers after sales needs Tel: fb.com/elimited twitter.com/elimited

17 Advanced Apprenticeship in Customer Service ADVANCED Diploma in Customer Service - Framework Overview COMBINED - Diploma in Customer Service Combined - Diploma in Customer Service Organise and deliver customer service Understand the customer service environment Understand customers and customer retention Principles of Business Manage personal and professional development Functional Skills Maths 8 Resolve customers problems Communicate verbally with customers 0 Promote additional products and/or services to Customers Develop customer relationships 17 Resolve Customers' complains 11 Monitor the quality of customer service interactions 1 Manage Diary System Employee Rights and Responsibilities Promote equality, diversity and inclusion in the workplace fb.com/elimited twitter.com/elimited Tel:

18 Apprenticeship Programme 017 Health and Social Care s: The Intermediate and Advanced Apprenticeships in Health and Social Care framework supports the broad vision in the health sector to develop an increasingly skilled, flexible and effective workforce whilst maintaining high quality and safe care for patients. The framework is suitable for: Healthcare assistants Care Assistants Adult Support Workers Residential workers Home care support workers Intermediate Apprenticeship in Health and Social Care Diploma in Health and Social Care - Framework Overview COMPETENCE - Diploma in Health and Social Care (Adults) for England KNOWLEDGE - Certificate in Preparing to Work in Adult Social Care 0 Employment Rights and Responsibilities 1 Functional Skills Maths 1 Combined - Diploma in Health and Social Care Unit Code Introduction to Communication in Health, Social Care Unit 01 INTERMEDIATE MANDATORY Introduction to Equality and Inclusion in Health, Social Care Introduction to Personal Development in Health, Social Care Introduction to Duty of Care in Health, Social Care Principles of Safeguarding and Protection in Health, Social Care The Role of the Health and Social Care Worker Implement Person-Centred Approaches in Health & Social Care Unit 0 Unit 0 Unit 0 Unit 0 Unit 0 Unit 07 1 Contribute to Health and Safety in Health and Social Care Unit 08 Handle Information in Health and Social Care Settings Unit 09 1 Dementia Awareness Unit 1 Understand the Factors that can Influence Communication and Interaction with Individuals who have Dementia Unit 1 The Principles of Infection Prevention and Control Unit 1 OPTIONAL Provide Support for Mobility Support Individuals who are Distressed Support Care Plan Activities Unit Unit Unit Support Individuals to Eat and Drink Unit Support Individuals to Meet Personal Care Needs Unit 18 Move and Position Individuals in Accordance with their Plan of Care Unit 7 Tel: fb.com/elimited twitter.com/elimited

19 Advanced Apprenticeship in Health and Social Care ADVANCED MANDATORY Diploma in Health and Social Care - Framework Overview COMPETENCE - Diploma in Health and Social Care (Adults) for England KNOWLEDGE - Certificate in Preparing to Work in Adult Social Care Employment Rights and Responsibilities Functional Skills Maths Combined - Diploma in Health and Social Care Promote Communication in Health, Social Care Engage in personal development in Health, Social Care Promote Equality and Inclusion in Health, Social Care Principles for implementing duty of Care in Health, Social Care Principles of Safeguarding and Protection in Health, Social Care The role of the Health and Social Care Worker Promote person centred approaches in Health and Social Care Promote and Implement Health and Safety in Health and Social Care Promote good practice in handling information in HSC Settings Unit Code Unit 01 Unit 0 Unit 0 Unit 0 Unit 0 Unit 0 Unit 07 Unit 08 Unit Understand the Administration of Medication to Individuals with Dementia Using a Person-Centred Approach Unit 1 Principles of Infection Prevention and Control Unit 19 OPTIONAL Causes and spread of infection Understand and enable interaction and communication with individuals who have dementia Unit 0 Unit 1 Support the Development of Community Partnership Move and position individuals in accordance with their plan of care Support individuals with specific communication needs Enable individuals to negotiate environments Unit 1 Unit Unit 7 Unit fb.com/elimited twitter.com/elimited Tel:

20 Apprenticeship Programme 017 Health and Social Care s: The level Higher Apprenticeships in Health and Social Care qualification is aimed at learners who are working, or want to work, in management and advanced practice of health and social care and children and young people's services. It could lead to employment as a senior care worker or as a manager or assistant manager of residential, day, domiciliary or community-based services. Adult s Residential Management Pathway - E1 Adult s Management Pathway - F1 Managers of residential services Assistant managers of residential services Assistant managers Senior Care workers Day service managers Day service assistant managers Managers of domiciliary services Assistant managers of domiciliary services Higher Apprenticeship in Health and Social Care HIGHER Diploma in Health and Social Care - Framework Overview COMBINED - Diploma in Leadership for Health and Social Care and Children and Young People s Services (England) 90 Functional Skills Maths MANDATORY Combined - Both Pathways Use and Develop Systems that Promote Communication Promote Professional Development Champion Equality, Diversity and Inclusion Develop Health and Safety and Risk Management Policies, Procedures and Practices in Health and Social Care or Children and Young People s Settings Unit Code Unit 1 Unit Unit Unit Work in Partnership in Health and Social Care or Children and Young People s Settings Unit 0 Undertake a Research Project within Services for Health and Social Care or Children and Young People Unit Tel: fb.com/elimited twitter.com/elimited

21 Higher Apprenticeship in Health and Social Care MANDATORY CORE GROUP E1 Combined - - Adults Residential Management Manage Health and Social Care Practice to Ensure Positive Outcomes for Individuals Safeguarding and Protection of Vulnerable Adults Lead and Manage Group Living for Adults Understand Safeguarding Of Children And Young People (For Those Working In The Adult Sector) Lead Person-Centred Practice Lead and Manage a Team Within a Health and Social Care or Children and Young People s Setting Unit Code Unit Unit 7 Unit 8 Unit 9 Unit 70 Unit Develop Professional Supervision Practice in Health and Social Care or Children and Young People s work settings Unit 1 Combined - - Adults Management HIGHER MANDATORY CORE GROUP F1 Manage Health and Social Care Practice to Ensure Positive Outcomes for Individuals Safeguarding and Protection of Vulnerable Adults Understand Safeguarding Of Children And Young People For Those Working In The Adult Sector Lead Person-Centred Practice Lead and Manage a Team Within a Health and Social Care or Children and Young People s Setting Develop Professional Supervision Practice in Health and Social Care or Children and Young People s work settings Unit Code Unit Unit 7 Unit 9 Unit 70 Unit 11 Unit MANDATORY Assess the Individual in a Health and Social Care Setting Unit 71 of the - Apprenticeship Pathway Understand professional management and leadership in Health and Social Care or Children and Young People s settings Unit Code Unit Plus you also have to do additional optional units to meet the total credits of 90 1 fb.com/elimited twitter.com/elimited Tel:

22 Apprenticeship Programme 017 Team Leading and Management s: The Intermediate and Advance Apprenticeship in Team Leading and Management is made of qualifications and learning that will up skill the existing workforce to make businesses more productive, efficient and profitable. The framework provides apprentices with the skills, knowledge and experience needed to undertake team leading and management roles in a range of business settings such as: Team Leader/ Section leaders Floor managers Helpdesk managers Trainee supervisors First line, section, assistant Trainee managers Senior supervisors Junior non-commissioned officers (armed forces) Intermediate Apprenticeship in Team Leading Diploma in Team Leading - Framework Overview COMBINED - Diploma in Team Leading 0 Functional Skills Maths 1 1 Functional Skills ICT 1 Combined - Diploma in Team Leading INTERMEDIATE Manage Personal Performance and Development Communicate work-related information Lead and Manage a team Principles of Team Leading Understand Business Unit 01 Unit 0 Unit 0 Unit 0 Unit 0 Develop working relationships with colleagues Unit 0 Contribute to meetings in business environment Unit 17 Principles of equality and diversity in the workplace Unit 07 Encourage Innovation Unit 1 Health and Safety procedures in the workplace Unit 18 Employee rights and responsibilities Unit 1 Understand Customers Unit Tel: fb.com/elimited twitter.com/elimited

23 Advanced Apprenticeship in Management Diploma in Management - Framework Overview COMBINED - Diploma in Management Functional Skills Maths Functional Skills ICT ADVANCED Combined - Diploma in Management Manage Team Performance Manage Personal and Professional Development Principles of Leadership and Management Unit 01 Unit 0 Unit 0 8 Principles of People management Unit 0 Principles of Business Unit 0 Promote equality, diversity and inclusion in the workplace Unit 0 Manage individuals' performance Unit 07 Encourage Learning and Development Unit 19 Discipline and grievance management Unit 0 Manage Physical Resources Unit Deliver a Presentation Unit 7 Employee Rights and Responsibilities Unit Health and Safety Procedures in the Workplace Unit fb.com/elimited twitter.com/elimited Tel:

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