VSSE Telecom Services, at the core of Vodafone Group

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1

2 Introduction

3 VSSE Telecom, at the core of Vodafone Group Vodafone Group 30 year old Multinational with HQ in UK with footprint in 70 countries World s largest Mobile Telecommunication company by revenue ( 44.2 B) and 2nd largest by subscribers (404 M) Most Valuable Telecom Brand in the world Vodafone Shared Egypt (VSSE) Owned, operated and controlled by Vodafone Core Team Vendor Agnostic Consultancy Centre Wide experience on various technologies (CS, PS/LTE and IP ) equipped with Vodafone best practices Vodafone Shared VSS group centers work on reducing costs as well as delivering better unified services across Vodafone Local & partner markets operating out of India, Egypt, Hungary and Romania Network Development Experienced team dedicated to arm the telecom operators with the required access, core, M2M resources and services 5

4 VSS Products & Portfolio We Empower our Partners in a Challenging Global Climate through offering End-to-end integrated Customer Care Delivering the best customer experience Supply Chain Granting the best return on your investment through global SCN deals Technology Utilizing Vodafone s Global capabilities to best serve Enterprise customers across the globe Enterprise Utilizing Vodafone s Global capabilities to best serve Enterprise customers across the globe Finance & Accounting Maximizing the finance operations efficiencies through a global view on your organization BI, Research & Campaigns Management Creating value & new revenue streams from advanced data analysis, BI & research, and campaign mgmt. HR Availing consistent employee experience for the best development of your teams 6

5 VSSE - 12 Years Serving the World 3500 Employees Highly motivated technically & professionally certified agents 100 Enterprise Customers served by VIS as their global partner of choice 30M Customers Global customers access our value added services 50+ P&S Rich portfolio of CC,IT, Training & Consultancy, and BI & Research Solutions 11 Languages Multilingual workforce with neutral accent 80 Countries Serving enterprise customers in more than 80 countries worldwide 2.5M Transactions Calls & transactions processed monthly by the VIS teams 7

6 Hosting VSSE E2E Cater for all Telecom Operators Needs 8

7 Experience and Proficiencies

8 Certificates & Vendor Agnostic Expertise Non-Technical Certificates MBA PMP Vendors Agnostic Technical Certificates CISCO Certified CCIE service Provider CISCO Certified CCNP Routing & Switching CISCO Certified CCIP Service Provider CISCO Certified CCNA CISCO Certified CCNA Voice CISCO Certified CCNA Wireless CISCO Certified Specialist Nexus Support CISCO Certified Specialist XR Juniper Certified Professional Service Provider Juniper Certified Specialist Service Provider Juniper Certified Associate Juniper Certified Specialist Security Juniper Certified Professional Security 10

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10 VSSE Core /Technologies 12

11 CS-Core 13

12 Vendors Supported Core CS-Core PS/LTE Core IP Core IMS Integration Consultancy Integration of new Core Nodes (e.g. MSC, HLR, MGw) Integration of new Network Nodes with Core Network (e.g. Charging, RBT, SMS-C, IVR, Access). Recommendations & Solutions for improving Network Performance New Features Assessment Promoting New Technologies (e.g. IMS, VoLTE, SRVCC, etc ) Technical Consultation for various Projects Audits Migrations Configuration Audits (e.g. Parameters, Timers, Cell Audits, Roaming Audit) Network Audits (e.g. Topology, Capacity) Signaling Audits HLR/CSDB Database and Subscriber Audits Network KPIs Audits Protocols & Service Audits Core Nodes Migrations (e.g. MSC Relocations) Access Nodes Migrations/Site Rehoming & Migration CSDB Database Migrations. Interface Migrations (e.g. STM-1s Migration, TDM/ATM to IP Migrations) 14

13 Vendors Supported Core CS-Core PS/LTE Core IP Core IMS Acceptance Optimization & Improvement Define Acceptance Criteria & KPIs (Platform KPIs, Capacity KPIs, Customer Experience KPIs). Perform Acceptance Activities (Function Acceptance, Testing) Improving Network Performance for degraded KPIs New Features Offering Configuration Planning & Design Nodes Configuration (e.g. MSC, HLR, MGw) Service Configuration (e.g. Roaming, VAS, IN ) Scripts Preparation & Implementation Creation of HLD/LLD Capacity Planning E2E Solution Design for new P&S (e.g. VAS, Roaming, IN) Planning for Major Swaps Planning for new CS Core Nodes 15

14 PS/LTE Core 16

15 Vendors Supported Core CS-Core PS/LTE Core IP Core IMS Integration Consultancy Integration of new PS Nodes (e.g. SGSN, GGSN) Integration of new Network Nodes (e.g. Charging, Access, DPI, etc). Recommendations & Solutions improving Network Performance New Features Assessment (e.g. SGSN Pooling) Promoting New Technologies (e.g. LTE, VoLTE, SRVCC) Audits Migrations Configuration Audits (e.g. Parameters, Timers, Cell/RAC Audits, Roaming Audit) APNs & IP Pools Audits Policies Audits KPIs Audits (e.g. CPU Load, Signaling Links., etc) APN Migrations & Site Rehoming Access Nodes Migrations (e.g. BSCs/RNCs/e-NodeB) SGSN Migration Charging Nodes Migrations (e.g. PCRF to SAPC) 17

16 Vendors Supported Core CS-Core PS/LTE Core IP Core IMS Acceptance Optimization & Improvement Define Acceptance Criteria & KPIs (Platform KPIs, Capacity KPIs, Customer Experience KPIs). Perform Acceptance Activities (Hardware Acceptance, Function Acceptance, Testing) Improving Network Performance for degraded KPIs New Features Offering Configuration Planning & Design Nodes Configuration (e.g. SGSN, GGSN, DPI, etc) APNs and IP Pools Creation/Expansion Service Configuration (e.g. Roaming ) Charging Rules Configuration New Policies Configuration Creation of HLD/LLD Capacity Planning Plans for new PS Nodes (e.g. SGSN, GGSN, MME) Plans for Major Swaps/Migrations Plans for APNs and IP Pools Expansions 18

17 IP Core 19

18 Vendors Supported Core CS-Core PS/LTE Core IP Core IMS Integration Consultancy Integration of new Nodes (e.g. Routers, Switches, Firewalls) Service Integration on IP Backbone Technical Consultation for Projects Recommendations for Network Availability, Resilience. Recommendations for Service Migrations Audits Migrations QoS Audits Network Redundancy Audits Network Protocols and Service Audits Network KPIs Audits Network Topology Audits Traffic Engineering Audits Service Migrations (e.g. APN Migrations, 2G/3G Rehoming) Network Migrations & Swaps 20

19 Vendors Supported Core CS-Core PS/LTE Core IP Core IMS Optimization & Improvement Configuration Solutions for Ultimate Network Optimization Solutions for Ultimate Network Fast Convergence Scripts Preparation & Implementation Network Expansions Configuration Service Migration Configuration New Configuration Planning & Design Creation of HLD/LLD MPLS IP Backbone Planning Mobile Backhaul Planning Plans for Major Swaps/Migrations 21

20 IMS 22

21 Vendors Supported Core CS-Core PS/LTE Core IP Core IMS Consultancy Design & Planning Customer Requirements Assessment Solution Assessment Features Assessment Assessment New Offering (e.g. WiFi Calling) Trouble shooting. Customer Requirements Assessment Redundancy Assessment Solution Design. HLD/LLD Development Seamless Implementation/Migration Plan Testing & Acceptance Integration & Configuration E2E Solution Testing Acceptance KPIs Definition KPIs Checking & Monitoring IMS Core nodes integration. Integration to Access parties eg. (EPC & MSAN). Integration to CS & Fixed. Node Configurations eg. (CSCF, MRFC, MGCF & SBC). 23

22 Core CS-Core PS/LTE Core IP Core IMS Project Management E2E PM Activities from Project Demand till Project Delivery E2E Project Planning, Executing, Monitoring & Controlling and Closing World Class PM Practices across all Project Perspectives (Scope, Cost, Time, Quality, Stakeholders., etc) 24

23 Packages Details

24 Vendors Supported Roaming Service Package New Voice & Data Roaming Agreements Roaming (Steering, SMS Spam/Spoof, Smart Call Correction/Assistance, Callback) Design & Planning Customer Requirements Assessment IR21 Examination & Checking. Checking Traffic & Signalling Routing Topology Interconnect Carries & Signalling Links Capacity Assessment Roaming Service Flow E2E Design HLD/LLD Development Configuration CS Configuration Interconnect Carriers Signalling Links IMSI Analysis SCCP Analysis B-Number Analysis CAMEL & Subscriber Profile PS Configuration DNS record IMSI/GT Analysis Subscriber Profile Nodes Configuration GMSC MSC/VLR HLR STP SGSN GGSN DNS Testing & Acceptance UAT & ATP E2E Testing Roaming KPIs Troubleshooting Audits Allowed PLMN Audit Allowed Roaming Audit Roaming Performance Quality Audit Signalling Network Vulnerability Audit (e.g. Topology Hiding, Combat Unwanted Signalling Messages) 26

25 New Access Nodes Integration/Migration Service Package Enhance the RAN coverage & capacity by adding new RNCs & BSCs, new LACs & Cells Technological Evolution (TDM/ATM to IP Migrations) CS & PS Integration Vendors Supported Design & Planning Customer Requirements Assessment Network Topology Assessment Capacity Assessment Redundancy Assessment HLD/LLD Development Seamless Implementation/Migration Plans Configuration Configuration Development Access Nodes Definition Cells & LACs Definitions Signalling Links Handover Relations Traffic Resources Configuration Implementation MSC/VLR MGW SGSN Testing & Acceptance E2E Testing Redundancy Checking Traffic Balancing Checking Traffic KPIs Monitoring Signalling Load KPIs Monitoring Mobility KPIs Monitoring Voice Quality/Codecs Monitoring Data Traffic Quality Troubleshooting 27

26 New CS-Core & VAS Nodes Integration/ Expansions Service Package Vendors Supported Increase Core Network Capacity Increase Revenue Streams from new VAS (SMS-C, CCNs, SDPs, IVRs, etc) Technological Evolution (SS7 to SIGTRAN Migration) Design & Planning Customer Requirements Assessment Network Topology Assessment Capacity Assessment Redundancy Assessment HLD/LLD Development Seamless Implementation/Migration Plan Configuration Configuration Development Nodes Definition Signalling Links Traffic Resources Configuration Implementation Testing & Acceptance E2E Testing Redundancy Checking Traffic Balancing Checking Traffic KPIs Monitoring Signalling Load KPIs Monitoring Troubleshooting 28

27 New PS/LTE-Core Nodes Integration/ Expansions Service Package Vendors Supported Increase PS Core Network Capacity. Technological Evolution (SS7 to SIGTRAN Migration). Integration with DPI,PCRF Design & Planning Customer Requirements Assessment Network Topology Assessment Capacity Assessment Redundancy Assessment HLD/LLD Development Seamless Implementation/Migration Plan Configuration Configuration Development Nodes Definition Signalling Links Traffic Links Configuration Implementation Testing & Acceptance E2E Testing Redundancy Checking Traffic Balancing Checking Traffic KPIs Monitoring Signalling Load KPIs Monitoring Troubleshooting 29

28 CS-Core Network Evolution Service Package Increase Redundancy (MSC Pooling) Maximize Resource Efficiency (MSRN Topology Changes, Signaling Topology Changes) Technological Evolution (SS7 to SIGTRAN, ISUP to BICC/SIP) Vendors Supported Design & Planning Customer Requirements Assessment Network Topology Assessment Capacity Assessment Redundancy Assessment. HLD/LLD Development Seamless Implementation/Migration Plan Configuration Configuration Development Nodes Definition Signalling Routing Configuration Traffic Routing Configuration. B-Number Analysis Configuration Configuration Implementation Testing & Acceptance E2E Testing Redundancy Checking Traffic Balancing Checking Traffic KPIs Monitoring Signalling Load KPIs Monitoring Troubleshooting Audits Configuration Audits Features Parameters Tables Network Audits Signalling Network Audits Capacity Audits Topology Audits Redundancy Audits Optimization New Features Analysis & Offering Assess Possible Areas of Improvement 30

29 PS-Core Network Evolution Service Package Increase Redundancy (SGSN Pooling) Decrease delay in user plan path (deploy DT) Technological Evolution (SS7 to SIGTRAN, LTE) Vendors Supported Design & Planning Customer Requirements Assessment Network Topology Assessment Capacity Assessment Redundancy Assessment HLD/LLD Development Seamless Implementation/Migration Plan Configuration Configuration Development Nodes Definition Signalling Routing Configuration Traffic Routing Configuration Configuration Implementation Testing & Acceptance E2E Testing Redundancy Checking Traffic Balancing Checking Traffic KPIs Monitoring Signalling Load KPIs Monitoring Troubleshooting Audits Configuration Audits Features Parameters Tables Network Audits Signalling Network Audits Capacity Audits Topology Audits Redundancy Audits Optimization New Features Analysis & Offering Assess Possible Areas of Improvement 31

30 IMS Service Package Future Core Network Converged Network for all Multimedia Applications Enriched delivered to customers (e.g. HD Video Telephony, SeamlessMobility, Multi Device Support, Wi-Fi Calling) Vendors Supported Consultancy Customer Requirements Assessment Solution Assessment Features Assessment Assessment New Offering (e.g. WiFi Calling) Design & Planning Customer Requirements Assessment Redundancy Assessment Solution Design. HLD/LLD Development Seamless Implementation/Migration Plan Testing & Acceptance E2E Solution Testing Acceptance KPIs Definition KPIs Checking & Monitoring Project Management E2E PM Activities World-class PM practices 32

31 New Voice/Data Products & Solutions Design Service Package Utilize Core Network Resources in implementation of new VAS (e.g. Interactive Mobile Advertising, RBT LBA, Out of Credit, Digital Gifts & Alerts) Deliver innovative Signaling Solutions Deliver innovative PS Solutions for Data Products New or Solutions on DPI Vendors Supported Design & Planning Customer Requirements Assessment Nodes Capabilities Assessment E2E Solution Design HLD/LLD Development Seamless Implementation/Migration Plan Configuration Configuration Development Service Configuration Features Configuration Configuration Implementation Testing & Acceptance E2E Service Testing Service Redundancy Checking Service Troubleshooting Optimization Service Flow Audits Improved Solutions for currently-existing services Consultancy Deliver Innovative Solutions for services requested by customer Assist customer in the design and implementation of services 33

32 Ease of Doing Business We have different flexible engagement models to suit your business Off-shore Hybird: Traveling to Customer s Premises when needed (all project types) Charging: Hybrid (based on Travel Duration) Onsite Offshore: VSSE resources at VSSE premises & working overseas (long term projects) Charging: Time & Material Onsite: VSSE resources at the Customer Premises (short term projects up to 3 months, extendable) Charging: Resource Daily Rate Engagement: Upon Governance agreement 34

33 Success Stories

34 Vodafone UK HLR Replacement Vodafone Linux HLR replacement By Alcatel-Lucent CSDB delivered with vendor-agnostic consultancy to CSDB Engineering Team Customer Requirements: E2E Design for VF-UK PNM strategic solution 4G Subscriber Migration to SDM SDM Expansion VoLTE Trial using CSDB HSS-FE VSS Value 30% Direct Budget Saving Budget Saving for Future Forecasted Capacity Expansions Customer Name: Vodafone United Kingdom Technology / Platform: SDM ALU 8650 Engagement Model: On-site Project Duration: 9 months Service Provided: E2E Solution Design & Implementation Vendor Management Acceptance Training ZenPM E2E Solution Integration Migration Follow-up 36

35 Vodafone UK CSDB Design & Planning World-Class Consultancy to Vodafone UK Engineering Team for all the Planning & Design aspects of Alcatel-Lucent CSDB Domain Customer Requirements: CSDB 4.1 Software Upgrade CSDB Modernization Seamless Features Migration during CSDB Modernization VSS Value Knowledge-transfer through high Quality Documentation Delivery which can be used as reference for Future Projects Customer Name: Vodafone United Kingdom Technology / Platform: SDM ALU 8650 Service Provided: High Level Design for CSDB 4.1 Software Upgrade Technical Requirements for CSDB Migration Customized Features Simplification for CSDB Migration Engagement Model: On-site Project Duration: 8 months 37

36 Vodafone Group M2M CSDB Program World-Class Program & Project Management Customer Requirements: Program Manager to handle all CSDB Activities PO s Projects (Upgrades, Migrations) Resources Budget VSS Value Smooth Delivery of long outstanding projects Reducing Project Risks Fast Delivery Efficient Vendor Management Customer Name: Vodafone Group Technology / Platform: Ericsson CUDB Service Provided: Governance & Managing Dependencies of various CSDB Projects Successful Delivery of Projects within constraints and timelines Monthly & Weekly Update Reports + Issues Tracking Handling Cost & Budget Requests Risk Identification & Mitigation Stakeholders Management Engagement Model: Hybrid Project Duration: 8 months 38

37 Vodafone Group EP&S M2M APNs Migration E2E Design, Planning & Implementation for Migration of all M2M APNs across all domains (PS Core & IPBB) Customer Name: Vodafone Group EP&S Technology / Platform: Juniper MX960 Affirmed GGSN Customer Requirements: APN Migration from NL to SPE Network APN Routing on new IPBB Vodafone Legacy IPSEC Gateway Offloading (EoS) VSS Value Optimized GGSN Configuration Resource Saving on GDSP Platform In-house ownership of Vodafone M2M customers Minimized Risk Cisco 7200 Cisco ASR 1K Cisco ASR 9K Cisco ASR12K Cisco GGSN ASR 5K Service Provided: Deliver Method of Migration Procedures for all Customer Solutions Leading APN/IPSec migration and configurations implementation Risk Identification & Mitigation Post-activity checks & tests Troubleshooting Design & Implementation of new features Engagement Model: Hybrid Project Duration: 8 months 39

38 Vodafone UK HLR Capacity Expansion & Upgrade Vodafone s ALU HLR to be Upgrade to software release, our team is appointed to support and manage this upgrade with Alcatel-Lucent & IN-Ops team. Vodafone needs to expand SDM Network to over come Capacity concerns. The team is managing this Expansion. Customer Requirements: Technical authority for Upgrade. ZenPM E2E integration to SDM nodes SDM Expansion Design Customer Name: Vodafone United Kingdom Technology / Platform: SDM ALU 8650 Engagement Model: Hybrid Project Duration: 6 months 40

39 Unitel Angola VoLTE Engineering trial Unitel Angola is deploying an E2E engineering VoLTE trial, VIS team is delivering a full consultancy services in (IMS, EPC & RAN) domains Customer Requirements: Design validation & analysis. Trouble shooting and provide solutions. Validating acceptance. QoS management and assurance. Delivery Management. Customer Name: Unitel Angola Technology / Platform: IMS Huawei EPC E/// RAN Huawei Engagement Model: Off-Site Project Duration: 6 months 41

40 VSSE Core Network Roadmap CS PS 42

41 Thank you 43