X1/X2 TDL Gateway Software Release Notes

Transcription

1 Triton Systems of Delaware, LLC X1/X2 TDL Gateway Software Release Notes Affected products RL1600, RL2000, RL5000, FT5000, RT2000, Traverse January 9, 2012 Version 1.1 Triton Systems of Delaware, LLC B Street Long Beach, MS PHONE: (228) FAX: (228) Triton Systems of Delaware, LLC Page 1 of 17 January 9, 2012

2 INTRODUCTION... 3 PLATFORMS AFFECTED... 3 HARDWARE SUPPORT... 3 SOFTWARE REQUIREMENTS... 3 EXTERNAL DEPENDENCIES... 3 DESCRIPTION OF CHANGES... 4 TDL GATEWAY MODEM... 4 CHANGES FROM PREVIOUS SERVICE PACK TRITON CONNECT WARNING NOTIFICATIONS TRITON CONNECT COMMUNICATIONS DURING OUT OF SERVICE CONDITION RECOVER FROM DEVICE ERRORS LOST HOST CONNECTION ERROR LOG SIGNAL STRENGTH TO JOURNAL REVISION HISTORY Triton Systems of Delaware, LLC Page 2 of 17 January 9, 2012

3 Introduction This document describes software changes to support the TDL Gateway modem. Platforms Affected This release is for the following families: RL1600, RL2000, RL5000, FT5000, RT2000 (10.4 Display) with X2 Controller RL5000 with X1 (XScale) Controller Traverse Hardware Support Triton TDL Gateway Modem and antennae is required. Software Requirements The following load files are included with this release: xu20xcmn2.4.0sp4b.tlf - X1 (XScale) US Update (must install on US 2.4.0), will show up as program build i in configuration summary. xu30xcmn2.4.0sp4b.tfv - X2 US Update (must install on US 2.4.0), will show up as program build i in configuration summary. xu30xcmn3.0.0sp4.tfv Traverse US Update (must install on US 3.0.0), will show up as program build in configuration summary. IMPORTANT: For X2 and Traverse, the software above must be installed BEFORE connecting the modem to the ATM for the initial TDL Gateway installation. Please check with your host processor if any additional SSL certificates are required to be installed to properly connect using SSL. External Dependencies Triton Connect 5.5 SP1 is required to connect to ATMs with the TDL Gateway modem. Triton Systems of Delaware, LLC Page 3 of 17 January 9, 2012

4 Description of Changes TDL Gateway Modem This software adds support for the TDL Gateway modem. The following section details the configuration needed to use the modem. On the following screen, Main Menu Terminal Configuration Communication, TCP/IP (Wireless) should be selected for Communication Protocol. Triton Systems of Delaware, LLC Page 4 of 17 January 9, 2012

5 On the following screen, Main Menu Terminal Configuration Communication, Enable SSL should be selected. Triton Systems of Delaware, LLC Page 5 of 17 January 9, 2012

6 When TCP/IP (Wireless) is selected for the Communication Protocol, a menu item TCP/IP (Wireless) shows up on Main Menu Terminal Diagnostics. Triton Systems of Delaware, LLC Page 6 of 17 January 9, 2012

7 On the following screen, Main Menu Terminal Diagnostics TCP/IP Wireless, there is an option to test the Signal Strength. Signal strength values are: 0: (-113) dbm or less 1: (-111) dbm : (-109) dbm..(-53) dbm / 2 dbm per step 31: (-51) dbm or greater 99: not known or not detectable A signal strength of 7 or greater is recommended. Triton Systems of Delaware, LLC Page 7 of 17 January 9, 2012

8 On the following screen, Main Menu Terminal Diagnostics TCP/IP Wireless, there is an option to Connect. Triton Systems of Delaware, LLC Page 8 of 17 January 9, 2012

9 After selecting Connect on Main Menu Terminal Diagnostics TCP/IP (Wireless), the following screen appears which displays the Wireless IP Address received from the carrier upon a successful connection. Triton Systems of Delaware, LLC Page 9 of 17 January 9, 2012

10 Upon a successful connection, the Error Code field will be 0. If the connection the wireless provider is unsuccessful, some common error codes are: 608 Phonebook entry is unavailable reinstall driver update file. 619 Port disconnected. 633 Modem disconnected, modem off or in use 666 Device not ready; device or modem is not functioning 679 No signal strength; antennae disconnected. Triton Systems of Delaware, LLC Page 10 of 17 January 9, 2012

11 In order to debug a SSL connection issue, go to Main Menu Terminal Diagnostics Modem / Ethernet. Triton Systems of Delaware, LLC Page 11 of 17 January 9, 2012

12 Select Test on Main Menu Terminal Diagnostics Modem / Ethernet. This will allow you to connect and disconnect and will provide more detailed information. Triton Systems of Delaware, LLC Page 12 of 17 January 9, 2012

13 After selecting Test on Main Menu Terminal Diagnostics Modem / Ethernet, the following screen appears which prompts for a desired phone number (domain name). Note that this operation will use the port number configured in Terminal Configuration > Communication > Host IP Port. Triton Systems of Delaware, LLC Page 13 of 17 January 9, 2012

14 The following screen shows the results of a connection attempt. This is an example of a successful connect.. Triton Systems of Delaware, LLC Page 14 of 17 January 9, 2012

15 The following screen shows the results of a connection attempt. This is an example of a failure specifically the error is Certificate invalid. Receiving the message Connection failed: Certificate: Invalid may indicate one of the following: Out of date Check the date on the terminal, OR The certificate being used by the host has not been signed by a valid certificate authority. Triton Systems of Delaware, LLC Page 15 of 17 January 9, 2012

16 Changes from previous Service Pack The following changes have been made since the initial service pack for TDL Gateway. Triton Connect Warning Notifications With the initial TDL Gateway update, the terminal would re-send warning notifications (low cash, out of paper, etc.) to Triton Connect anytime the terminal reported an IP address change for the wireless modem. This has been changed to only report this once until the condition is cleared at the ATM. Triton Connect Communications during Out of Service condition Previously if a terminal was out of service with an error code other than 236 (host communication failure) and the IP address of the wireless modem changed, the terminal would not report the IP address change to Triton Connect until the error condition was cleared. The terminal will now report the new IP address to Triton Connect when out of service. Recover from Device Errors If the wireless modem reports a device error (terminal error code 237), the terminal will reset the connection to recover from this condition. If the device still does not recover then the terminal will restart. Lost Host Connection Error Improvements have been made to the reconnect efforts in the event that a connection is lost for any reason. This software corrects a problem that would have resulted in error code 236 with the old software. Log Signal Strength to Journal Anytime the ATM reconnects to the wireless network, a journal entry will be logged indicating the signal strength of the wireless modem at the time of the reconnect. This information can be used to help diagnose possible signal strength issues at a particular site. Triton Systems of Delaware, LLC Page 16 of 17 January 9, 2012

17 Revision History Date Version Description of Change September 29, Initial version January 4, Updates for new service pack Triton Systems of Delaware, LLC Page 17 of 17 January 9, 2012