Feature Code Descriptions

Transcription

1 Feature Code Descriptions Introduction Blacklist Feature Codes Blacklist a number Blacklist the last caller Remove a number from the blacklist Call Forwarding Feature Codes Call Forward All Activate Call Forward All Deactivate Call Forward All Prompting Deactivate Call Forwarding Busy Activate Call Forwarding Busy Deactivate Busy Call Forward No Answer/Unavailable Activate Call Forward No Answer/Unavailable Deactivate Call Forward No Answer/Unavailable Activate Call Forward Toggle Call Waiting Feature Codes Call Waiting Activate Call Waiting Deactivate Core Feature Codes Asterisk General Call Pick ChanSpy Directed Call Pickup In-Call Asterisk Attended Transfer In-Call Asterisk Blind Transfer User Logoff User Login ZapBarge Call Flow Control Dictation Do Not Disturb (DND) DND Activate DND Deactivate DND Toggle Follow Me Info Services Call Trace Directory Echo Test Speak Your Exten Number Speaking Clock Paging and Intercom Intercom Prefix User Intercom Allow User Intercom Disallow Parking Lot Pickup ParkedCall Any Phonebook Directory Phonebook dial-by-name directory Queues Queue Toggle Recordings Check Recording Save Recording Time Conditions Voic Dial Voic My Voic Introduction This page gives a description of common feature code headings. Please note that featurecodes may be added by any module so you may have feature codes not reflected here. This list compiled by Martin Anderson

2 Blacklist Feature Codes Blacklist a number Adds a number to the Blacklist Module. All calls from that number to the system will receive a disconnect recording. Blacklist the last caller Adds the last caller to the Blacklist Module. All calls from that number to the system will receive a disconnect recording. Remove a number from the blacklist Remove a number from the Blacklist Module. Note: These Feature Codes work together with the Blacklist Module. Numbers can be added or removed in the Blacklist Module as well. Call Forwarding Feature Codes Call Forward All Activate Forward all calls to an extension to another number. Call Forward All Deactivate Deactivates Call Forward All Activate. Call Forward All Prompting Deactivate Prompts user for an extension to deactivate call forward all. Call Forwarding Busy Activate Forward calls when the extension is busy. Call Forwarding Busy Deactivate Deactivates Call Forwarding Busy Call Forward No Answer/Unavailable Activate Forwards calls when an extension does not answer after xx seconds. Call Forward No Answer/Unavailable Deactivate Deactivates Call Forward when the user is unavailable or does not answer Call Forward No Answer/Unavailable Activate Activate call forwarding when the user is unavailable or does not answer Call Forward Toggle Toggles call waiting to it's apposing state Note: The Call Forwarding status for each extension can be viewed in the Extension Settings Module.

3 Call Waiting Feature Codes Call Waiting Activate Allows the extension to receive incoming calls even when the extension is in use, if phone supports multiple calls. Call Waiting Deactivate Deactivates Call Waiting. If the extension is in use and another call comes in, the call will go to the busy destination set in the Extensions Module. Note: The Call Waiting status for each extension can be viewed in the Extension Settings Module. Core Feature Codes Asterisk General Call Pick Dial this feature code from a non-ringing extension to answer a call that is ringing to another extension. In order for this feature code to work: The ringing extension must have a group number in its Callgroup Field in the Extensions module The non-ringing extension must have the same group number set in the Pickupgroup Field in the Extensions Module. If you want an entire office to be able to pick-up any other extension using this code, set the callgroup and pickupgroup to 1 for every extension. ChanSpy Will monitor calls made on the PBX. Press the asterisk key (*) to cycle through different channels. The parties the call cannot hear you when using this feature. Directed Call Pickup Dial this feature code plus an extension number to pick-up a call ringing on that extension. In-Call Asterisk Attended Transfer Dial this code while on a call to transfer the call to another extension. After announcing the call, press??*** to complete the transfer. In-Call Asterisk Blind Transfer Dial this code while on a call to transfer a call to another extension without announcing the transfer. When your hear the dial tone, dial the number to which you wish to transfer User Logoff This code allows a User to log-out from a Device when the PBX is configured to use Device & User Mode. User Login This code allows a User to login to a Device when the PBX is configured to use Device & User Mode ZapBarge This code allows a user to monitor the audio on a Zaptel/Dahdi Channel.

4 Call Flow Control Use these codes to set the Feature Codes used to activate and deactivate Call Flow Controls that are set-up in the Call Flow Control Module. Dictation ** Do Not Disturb (DND) DND Activate Puts an extension into Do Not Disturb state. All calls to the extension will return a busy signal, or send the call to voic . DND Deactivate Takes an extension out of Do Not Disturb State. DND Toggle Toggles the Do Not Disturb State for an extension. Note: The DND status for each extension can be viewed in the Extension Settings Module. This feature operates independently from the DND feature on the device itself. Follow Me Findme Follow Toggle: Toggles Follow Me for an extension on or off. Only works when dialed from the extension for which Follow Me is configured. See the Follow Me Module to configure this feature. Info Services Call Trace Announces the Caller ID for the last call received at this extension. Directory Deprecated Asterisk Feature which is no longer used in the PBX. Echo Test For instructions, dial the feature code and listen. Speak Your Exten Number Tells you your extension number. Speaking Clock

5 Tells you the current time. Paging and Intercom Intercom Prefix Dial this feature code plus an extension number to page a specific extension instead of ringing it. User Intercom Allow Enable receiving intercom pages to this extension User Intercom Disallow Disable receiving intercom pages to this extension Parking Lot Pickup ParkedCall Any When a parking lot is configured in the Parking Lot Module, a user can park a call by transferring the call to Extension 70. Before the transfer is completed, the local user will hear the Extension Number on which the call is parked, which is usually 71, 72, 73, 74, etc. This Feature Code will allow you to pick-up the parked call without knowing which Extension Number the call is parked at. Phonebook Directory Phonebook dial-by-name directory Directory system that allow you to look-up any extension by dialing the first three digits of the name assigned in the extension module. Also, allows you to look-up numbers defined in the Asterisk Phonebook Module by dialing the first three digits of the name defined there. Queues Queue Toggle Allow Dynamic Members of a Queue to log-in or log-out. See the Queues Module for how to assign a Dynamic Member to a Queue. Recordings Check Recording This feature code is used in conjunction with the System Recordings Module to listen to a recording before saving it. Save Recording Used in conjunction with the System Recordings Module to make a recording for use in other modules (Announcements, IVR, etc.). Go to System Recordings, Click Add Recording, Type your extension number in the box, and click "Go" for more instructions. Time Conditions These feature codes are defined in the Time Conditions module.

6 Voic Dial Voic Used to check any voic box on the system My Voic Used to check the voic box assigned to the extension dialing the feature code