H3C MSR X1[10-X1] Gigabit Ethernet Integrated Service Gateway

Transcription

1 H3C MSR X1[10-X1] Gigabit Ethernet Integrated Service Gateway Installation Guide New H3C Technologies Co., Ltd. Document version: 6W

2 Copyright , New H3C Technologies Co., Ltd. and its licensors All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of New H3C Technologies Co., Ltd. Trademarks H3C,, H3CS, H3CIE, H3CNE, Aolynk,, H 3 Care,, IRF, NetPilot, Netflow, SecEngine, SecPath, SecCenter, SecBlade, Comware, ITCMM and HUASAN are trademarks of New H3C Technologies Co., Ltd. All other trademarks that may be mentioned in this manual are the property of their respective owners. Notice The information in this document is subject to change without notice. All contents in this document, including statements, information, and recommendations, are believed to be accurate, but they are presented without warranty of any kind, express or implied. H3C shall not be liable for technical or editorial errors or omissions contained herein. Environmental protection This product has been designed to comply with the environmental protection requirements. The storage, use, and disposal of this product must meet the applicable national laws and regulations.

3 Preface The H3C MSR X1[10-X1] Gigabit Ethernet Integrated Service Gateway Installation Guide includes seven chapters, which describe the preparing for installation, installing the gateway, replacement procedure, troubleshooting, chassis views and technical specifications, LEDs, and slot arrangement. This preface includes the following topics about the documentation: Audience. Conventions. Documentation feedback. Audience This documentation is intended for: Network planners. Field technical support and servicing engineers. Network administrators working with the routers. Conventions The following information describes the conventions used in the documentation. Command conventions Convention Boldface Italic Description Bold text represents commands and keywords that you enter literally as shown. Italic text represents arguments that you replace with actual values. [ ] Square brackets enclose syntax choices (keywords or arguments) that are optional. { x y... } [ x y... ] { x y... } * [ x y... ] * &<1-n> Braces enclose a set of required syntax choices separated by vertical bars, from which you select one. Square brackets enclose a set of optional syntax choices separated by vertical bars, from which you select one or none. Asterisk marked braces enclose a set of required syntax choices separated by vertical bars, from which you select a minimum of one. Asterisk marked square brackets enclose optional syntax choices separated by vertical bars, from which you select one choice, multiple choices, or none. The argument or keyword and argument combination before the ampersand (&) sign can be entered 1 to n times. # A line that starts with a pound (#) sign is comments. GUI conventions Convention Boldface Description Window names, button names, field names, and menu items are in Boldface. For example, the New User window opens; click OK.

4 Convention > Description Multi-level menus are separated by angle brackets. For example, File > Create > Folder. Symbols Convention WARNING! CAUTION: IMPORTANT: NOTE: TIP: Description An alert that calls attention to important information that if not understood or followed can result in personal injury. An alert that calls attention to important information that if not understood or followed can result in data loss, data corruption, or damage to hardware or software. An alert that calls attention to essential information. An alert that contains additional or supplementary information. An alert that provides helpful information. Network topology icons Convention Description Represents a generic network device, such as a router, switch, or firewall. Represents a routing-capable device, such as a router or Layer 3 switch. Represents a generic switch, such as a Layer 2 or Layer 3 switch, or a router that supports Layer 2 forwarding and other Layer 2 features. Represents an access controller, a unified wired-wlan module, or the access controller engine on a unified wired-wlan switch. Represents an access point. T Represents a wireless terminator unit. T Represents a wireless terminator. Represents a mesh access point. Represents omnidirectional signals. Represents directional signals. Represents a security product, such as a firewall, UTM, multiservice security gateway, or load balancing device. Represents a security module, such as a firewall, load balancing, NetStream, SSL VPN, IPS, or ACG module.

5 Examples provided in this document Examples in this document might use devices that differ from your device in hardware model, configuration, or software version. It is normal that the port numbers, sample output, screenshots, and other information in the examples differ from what you have on your device. Documentation feedback You can your comments about product documentation to We appreciate your comments.

6 Contents Preparing for installation 1 Safety recommendations 1 Safety symbols 1 General safety recommendations 1 Electricity safety 1 Examining the installation site 1 Temperature and humidity 1 Cleanliness 2 Cooling system 2 ESD prevention 3 EMI prevention 4 Lightning protection 4 Rack requirements 4 Installation tools and accessories 5 Pre-installation checklist 6 Installing the gateway 7 Installation prerequisites 7 Installation flowchart 7 Installing the gateway 8 Mounting the gateway on a workbench 9 Mounting the gateway in a rack 10 Grounding the gateway 13 Installing interface modules 16 Connecting interface cables 17 Connecting the console cable and setting terminal parameters 19 Connecting the AC power cord 20 Verifying the installation 21 Starting the gateway 22 Replacement procedure 24 Replacing a SIC 24 Replacing a transceiver module 24 Troubleshooting 26 Power supply failure 26 Symptom 26 Solution 26 Fan tray failure 26 Symptom 26 Solution 26 No display on the configuration terminal 27 Symptom 27 Solution 27 Garbled display on the configuration terminal 27 Symptom 27 Solution 27 No response from the serial console port 27 Symptom 27 Solution 27 Interface module failure 28 Symptom 28 Solution 28 Restoring the factory settings 28 Scenario 1 28 Scenario 2 28 Scenario 3 29 i

7 Reset button usage guidelines 29 Appendix A Chassis views and technical specifications 30 Chassis views 30 MSR X1 30 MSR X1 31 Technical specifications 31 Appendix B LEDs 33 MSR X1 33 MSR X1 33 Appendix C Slot arrangement 35 Index 36 ii

8 Preparing for installation Safety recommendations Safety symbols When reading this document, note the following symbols: WARNING means an alert that calls attention to important information that if not understood or followed can result in personal injury. CAUTION means an alert that calls attention to important information that if not understood or followed can result in data loss, data corruption, or damage to hardware or software. General safety recommendations Keep the gateway and installation tools away from walk areas. Place the gateway in a dry and flat location and make sure anti-slip measures are in place. Remove all external interface cables and power cords before moving the gateway. Electricity safety Locate the power-off switch in the equipment room before installation. Shut off the power immediately if an accident occurs. Disconnect the power cord from the gateway if necessary. Make sure the gateway is reliably grounded. Connect the interface cables correctly. Use an uninterrupted power supply (UPS). Always make sure the power has been disconnected during the installation or replacement procedure. Examining the installation site The gateway can only be used indoors. To ensure correct operation and a long lifespan for your gateway, install it in an environment that meets the requirements described in the following subsections. Temperature and humidity Maintain the temperature and humidity in the equipment room as described in Table 1. Lasting high relative humidity can cause poor insulation, electricity leakage, mechanical property change of materials, and metal corrosion. Lasting low relative humidity can cause washer contraction and ESD and cause problems including loose mounting screws and circuit failure. High temperature can accelerate the aging of insulation materials and significantly lower the reliability and lifespan of the gateway. 1

9 Table 1 Temperature and humidity requirements Temperature Operating temperature: 0 C to 45 C (32 F to 113 F) Storage temperature: 40 C to +70 C ( 40 F to +158 F) Humidity 5% RH to 95% RH, noncondensing Cleanliness Dust buildup on the chassis might result in electrostatic adsorption, which causes poor contact of metal components and contact points, especially when indoor relative humidity is low. In the worst case, electrostatic adsorption can cause communication failure. Table 2 Dust concentration limit in the equipment room Substance Concentration limit (particles/m 3 ) Dust particles 3 x 10 4 (No visible dust on the tabletop in three days) NOTE: Dust diameter 5 µm The equipment room must also meet limits on salts, acids, and sulfides to eliminate corrosion and premature aging of components, as shown in Table 3. Table 3 Harmful gas limits in an equipment room Gas Maximum concentration (mg/m 3 ) SO H 2S NH NO Cl Cooling system The gateway uses left-to-right airflow for heat dissipation, as shown in Figure 1. 2

10 Figure 1 Airflow through the chassis To ensure good ventilation, follow these guidelines: Maintain a minimum clearance of 10 cm (3.94 in) around the air inlet and outlet vents. Make sure the installation site has a good ventilation system. ESD prevention Preventing electrostatic discharge To prevent electrostatic discharge (ESD), follow these guidelines: Make sure the gateway and the floor are reliably grounded. Take dust-proof measures for the equipment room. Maintain the humidity and temperature levels in the acceptable range. Always wear an ESD wrist strap and an ESD garment when touching a circuit board or transceiver module. Place the removed interface module on an antistatic workbench with the circuit board upward, or put it in an antistatic bag. Touch only the edges instead of electronic components on the circuit board when you observe or move a removed interface module. Attaching an ESD wrist strap CAUTION: Use a multimeter to check the resistance of the ESD wrist strap for safety. The resistance reading should be in the range of 1 to 10 megohm (Mohm) between a human body and the ground. No ESD wrist strap is provided with the gateway. Prepare one yourself. To attach an ESD wrist strap: 1. Wear the wrist strap on your wrist. 2. Lock the wrist strap tight around your wrist to maintain good contact with the skin. 3. Secure the wrist strap lock and the alligator clip lock together. 4. Attach the alligator clip to the grounding screw on the gateway. 3

11 EMI prevention All electromagnetic interference (EMI) sources, from outside or inside of the gateway and application system, adversely affect the gateway in the following ways: A conduction pattern of capacitance coupling. Inductance coupling. Electromagnetic wave radiation. Common impedance (including the grounding system) coupling. To prevent EMI, use the following guidelines: If AC power is used, use a single-phase three-wire power receptacle with protection earth (PE) to filter interference from the power grid. Keep the gateway far away from radio transmitting stations, radar stations, and highfrequency devices. Use electromagnetic shielding, for example, shielded interface cables, when necessary. To prevent signal ports from getting damaged by overvoltage or overcurrent caused by lightning strikes, route interface cables only indoors. Lightning protection To enhance lightning protection for the gateway, follow these guidelines: Make sure the gateway is reliably grounded. Make sure the AC power outlet is reliably grounded. Install a lightning protector at the power input end. Install a lighting protector at the input end of signal cables routed from outdoors, for example, E1/T1 cable. Rack requirements To install the gateway in a rack, make sure the rack meets the following requirements: The rack has a good ventilation system. The rack is sturdy and can support the gateway and its accessories. The rack has a size that can accommodate the gateway. Enough clearances are reserved at the two sides of the gateway for heat dissipation. A minimum of 0.8 m (2.62 ft) of clearance is reserved between the rack and walls or other devices for heat dissipation and maintenance. The headroom in the equipment room is not less than 3 m (9.84 ft). 4

12 Installation tools and accessories Figure 2 Installation tools Figure 3 Installation accessories Rubber feet Mounting brackets M6 rack screw M4 mounting bracket screw Grounding cable Console cable Power cord Power cord clasp (for the MSR X1 ) Removable cable tie (for the MSR X1) Cage nut (user supplied) 5

13 Pre-installation checklist Item Installation site Ventilation Temperature Humidity Cleanliness ESD prevention EMI prevention Lightning protection Electricity safety Workbench Rack Requirements A minimum clearance of 100 mm (3.94 in) is reserved around the air inlet and outlet vents. The installation site has a good ventilation system. Operating temperature: 0 C to 45 C (32 F to 113 F) Storage temperature: 40 C to +70 C ( 40 F to +158 F) 5% RH to 95% RH (noncondensing) Dust concentration particles/m 3 (no visible dust on the tabletop over three days) The gateway and floor are reliably grounded. Dust-proof measures are taken in the equipment room. Humidity and temperature are maintained at acceptable levels. An ESD wrist strap and ESD garment are available. An anti-static workbench and anti-static bags are available. A single-phase three-wire power receptacle with protection earth (PE) is available for filtering interference from the power grid. The gateway is far away from radio transmitting stations, radar stations, and high-frequency devices. Electromagnetic shielding, for example, shielded interface cables, is used as required. The gateway is reliably grounded. The AC power receptacle is reliably grounded. (Optional.) Port lightning protectors are available. (Optional.) Power lightning protectors are available. (Optional.) Signal cable lightning protectors are available. A UPS is available. The power-off switch in the equipment room is identified and accessible so that the power can be immediately shut off when an accident occurs. The workbench is stable. The workbench is reliably grounded. The rack has a good ventilation system. The rack is sturdy and can support the gateway and its accessories. The rack has a size that can accommodate the gateway. A minimum of 0.8 m (2.62 ft) of clearance is reserved between the rack and walls or other devices. Safety precautions Installation tools and accessories Reference The gateway is far away from any sources of heat or moisture. Installation accessories supplied with the gateway are ready. User-supplied tools are ready. Documents shipped with the gateway are available. Online documents are available. 6

14 Installing the gateway WARNING! To avoid injury, do not touch bare wires, terminals, or parts with high-voltage hazard signs. IMPORTANT: The barcode on the gateway chassis contains product information that must be provided to local sales agent when you return a faulty gateway for repair. Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the chassis, contact H3C for permission. Otherwise, H3C shall not be liable for any consequence. Installation prerequisites You have read "Preparing for installation" carefully. All requirements in "Preparing for installation" are met. Installation flowchart You can install the gateway on a workbench or in a rack. Determine the installation method according to the installation environment. Follow the installation flowchart shown in Figure 4 to install the gateway. 7

15 Figure 4 Installation flowchart Start Workbench-mounting Determine the installation position Rack-mounting Mount the gateway on a workbench Mount the gateway in a rack Ground the gateway Install SICs Connect interface cables Connect the gateway to a configuration terminal Connect the power cord Verify the installation Power on the gateway Troubleshoot the gateway Operating correctly? End Yes No Power off the gateway Installing the gateway The installation procedure is the same for the MSR X1 and X1 gateways. The following figures use the MSR X1 gateway. 8

16 Mounting the gateway on a workbench IMPORTANT: Make sure the workbench is clean, stable, and reliably grounded. Maintain a minimum clearance of 100 mm (3.94 in) around the gateway for heat dissipation. Do not place heavy objects on the gateway. To mount the gateway on a workbench: 1. Place the gateway upside down on the workbench and attach the rubber feet to the four round holes in the chassis bottom. 2. Place the gateway upside up on the workbench. Make sure the rubber feet stand securely on the workbench. Figure 5 Mounting the gateway on a workbench 9

17 Mounting the gateway in a rack Gateway dimensions and rack requirements Figure 6 MSR X1 gateway dimensions Mounting bracket 60 mm (2.36 in) E1 cable Power cord 300 mm (11.81 in) 60 mm (2.36 in) 10

18 Figure 7 MSR X1 gateway dimensions Table 4 Gateway dimensions and rack requirements Gateway model MSR X1 MSR X1 Chassis dimensions Height 44.2 mm (1.74 in)/1 RU Width 360 mm (14.17 in) Depth 420 mm (16.54 in) 300 mm (11.81 in) for the chassis 60 mm (2.36 in) for connecting the AC power cord at the front 60 mm (2.36 in) for connecting the E1 cable at the rear Height 44.2 mm (1.74 in)/1 RU Width 360 mm (14.17 in) Depth mm (16.67 in) mm (11.95 in) for the chassis 60 mm (2.36 in) for connecting the AC power cord at the front 60 mm (2.36 in) for connecting the E1 cable at the rear Rack requirements A minimum of 0.6 m (1.97 ft) in depth (recommended) A minimum of 80 mm (3.15 in) between the front rack posts and the front door A minimum of 360 mm (14.17 in) between the front rack posts and the rear door A minimum of 0.6 m (1.97 ft) in depth (recommended) A minimum of 80 mm (3.15 in) between the front rack posts and the front door A minimum of 360 mm (14.17 in) between the front rack posts and the rear door Installing the gateway in a rack CAUTION: The mounting brackets can support only the weight of the gateway. Do not place objects on the gateway. 11

19 To install the gateway in a rack: 1. Use a mounting bracket to mark the cage nut installation holes in the front rack posts, as shown in Figure 8. Make sure the cage nut installation holes on the front rack posts are on a horizontal line. Figure 8 Marking cage nut installation holes 2. Install cage nuts, as shown in Figure 9. a. Insert one ear of a cage nut into the marked installation hole. b. Use a flathead screwdriver to push another ear into the same hole. Figure 9 Installing cage nuts 3. Attach mounting brackets to both sides of the gateway, as shown in Figure

20 Figure 10 Attaching mounting brackets to the gateway 4. Use M6 screws to attach the mounting brackets on the gateway to the front rack posts, as shown in Figure 11. Figure 11 Securing the gateway to the rack Grounding the gateway CAUTION: Correctly connecting the grounding cable is crucial to lightning protection and EMI protection. When you install and use the gateway, first ground the gateway reliably. Ensure a minimum resistance of 5 ohms between the gateway and the ground. A grounding cable is provided with the gateway. You can use the grounding cable to ground the gateway. 13

21 Grounding the gateway through the grounding terminal on the rack IMPORTANT: Make sure the rack is reliably grounded before grounding the gateway. To ground the gateway through the grounding terminal on the rack: 1. Remove the grounding screw from the grounding hole in the rear panel of the chassis. 2. Use the grounding screw to attach the ring terminal of the grounding cable to the grounding hole. See Figure Remove the hex nut from a grounding post on the grounding terminal of the rack. 4. Use needle-nose pliers to bend a hook at the other end of the grounding cable. Attach the hook to the grounding post and use the hex nut to secure the hook to the post. See Figure 13. Figure 12 Connecting the grounding cable to the gateway 14

22 Figure 13 Grounding the gateway through the grounding terminal on the rack Grounding the gateway with a grounding strip If a grounding strip is available at the installation site, connect the grounding cable to the grounding strip. To ground the gateway with a grounding strip: 1. Remove the grounding screw from the grounding hole in the rear panel of the chassis. 2. Use the grounding screw to attach the ring terminal of the grounding cable to the grounding hole. 3. Remove the hex nut from a grounding post on a grounding strip. 4. Use needle-nose pliers to bend a hook at the other end of the grounding cable. Attach the hook to the grounding post and use the hex nut to secure the hook to the post. 15

23 Figure 14 Grounding the gateway with a grounding strip Grounding the gateway by burying a grounding conductor in the earth ground If the installation site does not have any grounding strips, but earth ground is available, hammer a 0.5 m (1.64 ft) or longer angle iron or steel tube into the earth ground to serve as a grounding conductor. The steel tube must be zinc-coated. Weld the yellow-green grounding cable to the angel iron or steel tube and treat the joint for corrosion protection. Installing interface modules Installing a SIC CAUTION: SIC interface modules are not hot swappable. Make sure the gateway is powered off before installing a SIC. To install a SIC: 1. Use a Phillips screwdriver to remove the fastening screws on the filler panel and remove the filler panel. 2. Push the SIC slowly into the slot along the guide rails until it makes close contact with the backplane of the gateway. 3. Fasten the captive screws on the SIC. 16

24 Figure 15 Removing the filler panel from a SIC slot Figure 16 Installing a SIC Connecting interface cables Connect cables to the interfaces on the gateway before powering on the gateway. The following procedure connects cables for Ethernet ports. For cable connection procedures for other types of ports, see the interface module manuals. Connecting a copper Ethernet port 1. Connect one end of the cable to the target Ethernet port on the gateway and the other end to an Ethernet port on the peer device. The fixed ports on the gateway are MDI/MDIX autosensing. You can use straight-through or crossover network cables to connect the ports. 2. Examine the port LED on the gateway to verify the connectivity. For more information about the LEDs, see "LED description." 17

25 Figure 17 Connecting a copper port to a computer Connecting a fiber Ethernet port WARNING! Disconnected optical fibers or transceiver modules might emit invisible laser light. Do not stare into beams or view directly with optical instruments when the gateway is operating. CAUTION: To connect a fiber port by using an optical fiber, first install a transceiver module in the port and then connect the optical fiber to the transceiver module. Insert a dust cap into any open optical fiber connector and a dust plug into any open fiber port or transceiver module port to protect them from contamination and ESD damage. Never bend an optical fiber excessively. The bend radius of an optical fiber must be not less than 100 mm (3.94 in). Keep the fiber end clean. Make sure the Tx and Rx ports on a transceiver module are connected to the Rx and Tx ports on the peer end, respectively. Only an MSR X1 gateway supports transceiver modules. To connect an optical fiber for a fiber port: 1. Pivot the bail latch of the transceiver module up so that it catches a knob on the top of the transceiver module. 2. Holding both sides of the transceiver module, insert the transceiver module slowly into the port. 3. Identify the Rx and Tx ports on the transceiver module. Use the optical fiber to connect the Rx port and Tx port on the transceiver module to the Tx port and Rx port on the peer end, respectively. 4. Examine the port LEDs: If the LED is on, a fiber link has been set up. If the LED is off, no link has been set up. The reason might be wrong connection of the Tx and Rx ends. Swap the fibers in the Tx and Rx ports at one end. 18

26 Figure 18 Connecting an optical fiber Connecting the console cable and setting terminal parameters To access the gateway at the first time, you can only use a console cable to connect the console port on the gateway to a configuration terminal. Connecting the console cable CAUTION: The serial ports on PCs do not support hot swapping. To connect a PC to an operating gateway, first connect the PC end. To disconnect a PC from an operating gateway, first disconnect the gateway end. To connect the console cable: 1. Select a configuration terminal, which can be an ASCII terminal with an RS-232 serial port or a PC. (A PC is more commonly used.) 2. Connect the DB-9 connector (female) of the console cable to the RS-232 serial port on the configuration terminal and the RJ-45 connector to the console port of the gateway. NOTE: If a PC does not have an RS-232 port but a USB port, use a USB to RS-232 adapter for the USB port and install the required driver. 19

27 Figure 19 Connecting the console port to a configuration terminal Setting configuration terminal parameters To configure and manage the gateway through the console port, you must run a terminal emulator program, TeraTermPro or PuTTY, on your PC. You can use the emulator program to connect a network device, a Telnet site, or an SSH site. For more information about the terminal emulator programs, see the user guides for these programs. The following are the required terminal settings: Baud rate Data bits 8. Stop bits 1. Parity none. Flow control none. Connecting the AC power cord 1. Make sure the gateway is reliably grounded. 2. Connect one end of the power cord to the AC-input receptacle on the gateway. Use a power cord clasp or removable cable tie to secure the plug of the power cord in place. 3. Connect the other end of the power cord to an AC power source. The power cord in Figure 20 and Figure 21 is for illustration only. 20

28 Figure 20 Connecting the AC power cord for an MSR X1 gateway Figure 21 Connecting the AC power cord for an MSR X1 gateway Verifying the installation Verify the following items before you power on the gateway: There is enough space around the gateway for heat dissipation. The interface modules are installed correctly. The gateway, rack, and power source are reliably grounded. The power source is as required by the gateway. The gateway is connected correctly to the configuration terminal and other devices. The configuration terminal is configured correctly and has been started. 21

29 Starting the gateway WARNING! Before powering on the gateway, locate the switch for the power source so that you can cut off power promptly in case of an emergency. To start the gateway: 1. Verify the installation and the configuration environment is as described in "Verifying the installation." 2. Power on the gateway. 3. During the booting process, verify the following items: The LEDs on the front panel are in the states as described in Table 5. Table 5 LED states when the gateway is operating correctly LED State Description PWR Steady green The power system is operating correctly. SYS Flashing green slowly The gateway system is operating correctly. The configuration terminal displays information correctly. The gateway first initializes its memory at startup. Then it runs BootWare. System is starting... Press Ctrl+D to access BASIC-BOOTWARE MENU... Booting Normal Extended BootWare The Extended BootWare is self-decompressing...done. **************************************************************************** * * * H3C MSR x1 BootWare, Version 1.07 * * * **************************************************************************** Copyright (c) New H3C Technologies Co., Ltd. Compiled Date : May CPU ID : 0x1 Memory Type : DDR3 SDRAM Memory Size : 1024MB Flash Size : 2MB Nand Flash size : 256MB CPLD Version : 2.0 PCB Version : 3.0 BootWare Validating... Press Ctrl+B to access EXTENDED-BOOTWARE MENU... Loading the main image files... Loading file flash:/msr x1-cmw710-system-e0006p05.bin......done. 22

30 Loading file flash:/msr x1-cmw710-security-e0006p05.bin...done. Loading file flash:/msr x1-cmw710-voice-e0006p05.bin...done. Loading file flash:/msr x1-cmw710-data-e0006p05.bin...done. Loading file flash:/msr x1-cmw710-boot-e0006p05.bin...done. Image file flash:/msr x1-cmw710-boot-e0006p05.bin is self-decompressing...done. System image is starting... Line aux0 is available. Press ENTER to get started. Press Enter. The gateway is ready to configure when you see the following prompt: <Sysname> 4. Configure basic settings for the gateway. For information about configuring basic setting for the gateway, see H3C MSR Gateways Fundamentals Configuration Guide (V7) and H3C MSR Gateways Fundamentals Command Reference (V7). 23

31 Replacement procedure Replacing a SIC 1. Loosen the captive screws on the SIC. Then pull the SIC slowly out of the slot along the guide rails. Figure 22 Removing a SIC 2. Install a new SIC in the slot. For information about the installation procedure, see "Installing a SIC." If you are not to install a new SIC, install a filler panel in the slot and fasten the screws on the filler panel. See Figure 23. Figure 23 Installing a filler panel Replacing a transceiver module Only an MSR X1 gateway supports transceiver modules. To replace a transceiver module: 1. Remove the optical fibers from the transceiver module. 2. Release and pull down the bail latch on the transceiver module. 3. Hold the bail latch to pull the transceiver module straight out. Keep the removed transceiver module secure. 24

32 Figure 24 Removing a transceiver module 25

33 Troubleshooting IMPORTANT: The barcode on the gateway chassis contains product information that must be provided to local sales agent when you return a faulty gateway for repair. Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the chassis, contact H3C for permission. Otherwise, H3C shall not be liable for any consequence. Power supply failure Symptom Solution The gateway cannot be powered on and the PWR LED on the front panel is off. To resolve the issue: 1. Power off the gateway. 2. Verify that the gateway is connected to the power source correctly. 3. Verify that the power source is operating correctly. 4. Verify that the power cord is in good condition. 5. If the issue persists, contact H3C Support. Fan tray failure Symptom Solution After the gateway starts up, the configuration terminal displays the following information: %Jun 22 16:11:37: H3C DEV/4/FAN FAILED: Fan 1 failed. To resolve the issue: 1. Replace the fan tray if one of the following conditions exists: An object has entered the chassis and gets stuck in the fan tray. The fan tray stops rotating. 2. Power-cycle the gateway. 3. If the issue persists, contact H3C Support. 26

34 No display on the configuration terminal Symptom Solution The configuration terminal does not have display when the gateway is powered on. To resolve the issue: 1. Verify that the power system is operating correctly. 2. Verify that the console cable is connected correctly and the connected serial port is the same as the port configured on the terminal. 3. Verify that the terminal is configured correctly: Baud rate 9,600. Data bits 8. Parity None. Stop bits 1. Flow control None. Emulation VT Verify that the console cable is in good condition. 5. If the issue persists, contact H3C Support. Garbled display on the configuration terminal Symptom Solution The configuration terminal has garbled display when the gateway is powered on. To resolve the issue: 1. Verify that the Data bits field is set to 8 for the terminal. If the Data bits field is set to 5 or 6, the terminal displays garbled characters. 2. If the issue persists, contact H3C Support. No response from the serial console port Symptom Solution The console port on the gateway is connected to a serial port on a configuration terminal. No boot information is displayed on the configuration terminal when the gateway starts up or restarts up. To resolve the issue: 27

35 1. Verify that the serial console cable is in good condition. 2. Verify that the port settings are correct. 3. If the issue persists, contact H3C Support. Interface module failure Symptom Solution An interface module is installed in the gateway, but the LED for the interface module is not on after the gateway is powered on. To resolve the issue: 1. Verify that the interface module has good contact with the backplane of the gateway. 2. Verify that the gateway supports the interface module. 3. Verify that a correct interface cable is used. 4. Verify that the interface cable is connected correctly. 5. If the issue persists, contact H3C Support. Restoring the factory settings Scenario 1 Symptom You want to access the gateway that you are to replace with a new one, but you cannot remember the password. Solution If you are not to save the configuration, press the RESET button for over four seconds to restore the factory settings. Then you can use the initial username and password to access the gateway. If you are to save the configuration and a console cable is available, you can access the gateway from the BootWare menu. Scenario 2 Symptom The gateway cannot connect to the network after configuration modifications. The configuration is very complicated and it is hard to locate the errors. Solution If you have not saved any configuration, you can reboot the gateway by pressing the RESET button for a short time or power off the gateway. If you have saved the configuration, delete the configuration file at the CLI or press the RESET button to restore the factory settings. 28

36 Scenario 3 Symptom Solution The gateway crashes. Press the RESET button for a short time to reboot the gateway. Reset button usage guidelines The RESET button is used to reboot the system or restore the factory settings. To reboot the gateway, press the RESET button for a short time. To reboot the gateway and restore the factory settings, press the RESET button for over four seconds. 29

37 Appendix A Chassis views and technical specifications Chassis views The following figures are for illustration only. MSR X1 Figure 25 Front panel (1) Power receptacle (2) Gigabit Ethernet copper port GE0 (3) Gigabit Ethernet copper ports GE1 to GE4 (4) Gigabit Ethernet fiber port SFP5 (5) Console port (CONSOLE) (6) Reset button (RESET) (7) USB port Figure 26 Rear panel (1) SIC 2 (2) SIC 1 (3) Grounding terminal 30

38 MSR X1 Figure 27 Front panel (1) Power receptacle (2) Gigabit Ethernet port GE1 (3) Gigabit Ethernet ports GE2 to GE9 (4) Serial console/auxiliary port (CON/AUX) (5) Reset button (RESET) (6) USB port (7) Gigabit Ethernet port GE0 Figure 28 Rear panel (1) SIC 3 (2) SIC 2 (3) SIC 1 (4) Grounding terminal Technical specifications Table 6 Technical specifications Item MSR X1 MSR X1 Console/AUX port N/A 1 Console port 1 N/A USB port 1 1 GE copper port 5 10 GE fiber port 1 N/A Reset button 1 1 Memory 1GB DDR3 1GB DDR3 Flash 256 MB 256 MB SIC slots

39 Item MSR X1 MSR X1 Dimensions (H W D) (excluding rubber feet and mounting brackets) mm ( in) mm ( in) Rated AC voltage 100 to /60 Hz 100 to /60 Hz Max power consumption 30 W 30 W Operating temperature 0 C to 45 C (32 F to 113 F) 0 C to 45 C (32 F to 113 F) Storage temperature 40 C to +70 C ( 40 F to +158 F) 40 C to +70 C ( 40 F to +158 F) Humidity 5% RH to 95% RH, non-condensing 5% RH to 95% RH, non-condensing 32

40 Appendix B LEDs MSR X1 Figure 29 LEDs (1) System status LED (SYS) (2) Power status LED (PWR) (3) LEDs for Gigabit Ethernet copper ports GE0 to GE4 (4) LED for Gigabit Ethernet fiber port SFP5 MSR X1 Figure 30 LEDs (1) System status LED (SYS) (2) Power status LED (PWR) (3) LEDs for Gigabit Ethernet copper ports GE0 to GE9 Table 7 LED description LED Status Description Slowly flashing green Comware has started with the configuration file and the gateway has booted up. System status LED (SYS) Fast flashing green Steady green Slowly flashing yellow Fast flashing yellow Steady yellow Off The system software image is being copied and decompressed. The SDRAM is performing self-test. The SDRAM has failed self-test. The BootWare extended segment does not exist. The system software image does not exist. No power input, or exceptions have occurred. 33

41 LED Status Description Power status LED (PWR) Steady green Off The power system is operating correctly. No power is being input. Gigabit Ethernet copper port LED LED for Gigabit Ethernet fiber port SFP5 Steady green Flashing green Steady yellow Flashing yellow Off Steady green Flashing green Steady yellow Flashing yellow Off A 1000 Mbps link is present. Data is being received or transmitted at 1000 Mbps. A 10/100 Mbps link is present. Data is being received or transmitted at 10/100 Mbps No link is present. A 1000 Mbps link is present. Data is being received or transmitted at 1000 Mbps. A 10/100 Mbps link is present. Data is being received or transmitted at 10/100 Mbps No link is present. 34

42 Appendix C Slot arrangement The gateway provides SIC slots. The fixed ports on the gateway panel are in slot 0. Table 1 Slot arrangement Gateway model Slot arrangement MSR X1 MSR X1 : SIC slot 35

43 Index C E G I L M R S T V C Cleanliness,2 Connecting interface cables,17 Connecting the AC power cord,20 Connecting the console cable and setting terminal parameters,19 Cooling system,2 E Electricity safety,1 EMI prevention,4 ESD prevention,3 G General safety recommendations,1 Grounding the gateway,13 I Installing interface modules,16 L Lightning protection,4 M Mounting the gateway in a rack,10 Mounting the gateway on a workbench,9 MSR X1,31 MSR X1,30 R Rack requirements,4 Reset button usage guidelines,29 S Safety symbols,1 Scenario 1,28 Scenario 2,28 Scenario 3,29 Solution,26 Solution,27 Solution,26 Solution,27 Solution,28 Solution,27 Symptom,26 Symptom,27 Symptom,26 Symptom,28 Symptom,27 Symptom,27 T Temperature and humidity,1 V Verifying the installation,21 36