Customer Expectation Setting Document for Document Centre ColorSeries 50 December 12, 2001

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Julie Carr
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1 Space Requirements / Service Space Envelope The dimensions shown below are in inches and are absolute minimums. Moveable Configurations for Document Width Depth (in.) Centre ColorSeries 50 (in.) Document Centre ColorSeries 50 with or without High Room or Offset Output Tray (Base unit) Base unit + High Feeder Room or Base unit + Mailbox/Sorter or Inline Stapler Finisher Room or Base unit + High Feeder + Mailbox/Sorter Room or Base unit + High Feeder + In-line Stapler Finisher Room or Base unit + Edit Pad Room or Base unit + High Feeder + Edit Pad Room or Base unit + Mailbox/Sorter or Inline Stapler Finisher + Edit Pad with or without High Feeder Room or Electrical Requirements Single Phase Line to Neutral Service Receptacles (or equivalents) erox Part Number Frequency Power Cord Length The Western Hemisphere requires sole use of 20 ampere outlet, which is standard in most modern office buildings. Consult the diagram (right side) to confirm the existence of this outlet in the proposed installation space Western Hemisphere 2 wire, earth ground 16 ampere volts AC 20 ampere NEMA Part No. 5-20R 600S HZ single phase 10 feet Ground Fault Protection is provided which meets erox safety requirements and exceed the Industry Standards for Information Technology Equipment. Installation Considerations Physical delivery of the will be by a erox authorized Delivery/Removal carrier. The carrier will install and perform a functional check of the copier unit. The carrier will review the Getting to know your product package and provide software/documentation to the customer. The customer is responsible for connecting equipment on their network. Carpeted flooring surfaces may require the installation of a mobility plate to allow the product to be moved during normal maintenance activities. There should be a minimum of 78 inches (1,981 mm) clearance from the floor to the nearest overhead obstruction. The unit weights 477 lbs. (217 kg). Environmental Requirements Minimum Maximum Temperature 50º F (10º C) 95º F (35º C) Humidity 15% RH 85% RH Heat Emission 1,230 BTU/Hr (Standby) Power Consumption 800 VA* (Standby) 3,755 BTU/Hr (Running) 1,200 VA* (Running 4-color) Altitude (above sea level) 0 10,000 ft. (3,050 meters) Voltage Low Power Mode Power Watts Usage Low Power Mode Recovery Time - 30 seconds * Stated as an average. Warm up power consumption is 1,600 VA. Energy Star The is Energy Star certified. This means that the machine automatically switches to a Low Power mode after an idle period. After an additional idle period, the device automatically powers off, saving additional power. The customer can adjust the Time to Low Power mode and the Time to Auto Power Off as described in the System Administration Guide. Operating Supplies The erox Supplies Marketing Center, US, CAN (English), CAN (French) is available for ordering erox supplies, including paper and other throughput material. US Customers on Metered Price Plans should call Metered Hotline, U.S., for their dry ink and fuser oil. Item Reorder # Units per Carton Dry Ink - Black 6R945 4 Cartridges Dry Ink - Cyan 6R946 4 Cartridges Dry Ink - Magenta 6R947 4 Cartridges Dry Ink - Yellow 6R948 4 Cartridges Fuser Oil 8R Cartridge Staples (for optional convenience stapler) Staples (for optional in-line stapler finisher) 108R152 3 Cartridges 5000 staples per cartridge 8R Staple Packs 5000 staples per pack Dry Ink and Fuser consumption will vary depending on image, area coverage and media

2 Customer Replaceable Units In addition to consumables, the is designed with four customer replaceable units (CRUs) which enable reduction in service frequency and higher uptime of the product. These CRUs are easily and cleanly handled. Reorder # Description Copy / Print Cartridge 13R557* Cleaning Web 8R7980 Dry Ink Waste Container 8R7976 Developer Waste Container 8R7977 * Copy / Print Cartridge Reorder Number is 13R558 for Time & Materials Customers. One of each CRU is shipped with equipment. Replacement CRUs must be ordered when indicated by the Equipment. Full Service Maintenance customers order replacement CRUs through the erox Customer Support Center ( US or Canada). Time & Materials Maintenance customers order replacement CRUs through the Logistics Customer Support Center at The average CRU life is 40,000 impressions, but this will vary depending on customer usage patterns, such as job length, area coverage, and color / BW page mix. Network Specifications Protocols Frame Types Supported Supported TCP/IP Ethernet II, Token (DHCP/static) Ring SNAP* Novell Ethernet 802.2, IP/SP 802.3, Ethernet II, Ethernet SNAP, Token Ring 802.5*, Token Ring SNAP* NetBIOS/IP Ethernet II, Token Ring SNAP* NetBIOS/NetB EUI Ethernet 802.2, Token Ring 802.5* Print Path Supported LPR Appletalk Ethernet SNAP MacOS *Token Ring connectivity is optional NetWare 3.x, 4.x (Bindery and NDS), 5.x (Bindery and NDS) SMB (Microsoft Networking and OS/2 Warp Server) SMB (Microsoft Networking and OS/2 Warp Server) Topologies Supported: 10/100 BaseT network interface standard auto sensing (Standard) Token Ring:4 Mb/s & 16 Mb/s auto sensing (optional) 10 Base2 via BNC transceiver (optional) Ports Supported: RJ45 Standard AUI Standard Print Drivers - Environments Windows 95 / 98 / 2000 and NT 4.0 Macintosh (PPDs for Mac OS 7.6x, 8.0x, 8.1x, 8.5x are supplied). No driver support for DOS applications External Print Box For Banyan Vines networks, it is necessary to install an External Print Server Box. This is not a erox supplied accessory. The following units have been approved for use on the Document Centre ColorSeries 50: Recommended Print Box for Ethernet: Manufacturer: Osicom; Model: NETPrint 500 NET500E/B Topology: 10Base T; Operating Systems: VINES, Win NT, Unix, Apple, Win 95 Recommended Print Box for TokenRing: Manufacturer: Osicom; Model: NETPrint 500 NET500T/B Topology: Token Ring; Operating Systems: VINES, Win NT, Unix Novell NDPS (Novell Distributed Print Service) / NEPS (Novelle Enterprise Print Services Server gateway application This centralized management tool provides streamlined installations via printer agents, automated print driver installation and downloads, printer and job configuration, configuration event notification. The erox NDPS / NEPS solution for Novell NDPS/NEPS supports both IP and IP network protocols. It supports the LPR print protocol for job submission over IP as well as the Print Server communication protocol (Pserver) that erox printers use for job submission over IP. The URL link to the erox NDPS / NEPS Solution page for free downloading the erox Gateway Solution and User Guide is: USA&lang=en_US&seg=soho CentreWare / CentreWare Internet Services The comes standard with an embedded Internet (HTTP) web server supporting both Internet Explorer and Netscape Navigator browsers. CentreWare Internet Service helps users and system administrators manage network print jobs and monitor their progress. From the desktop, users can check machine status, track job status, and submit jobs directly over the internet. CentreWare Internet Service can also be used to scan pages from the ColorSeries 50 back to the workstation. The ColorSeries 50 is also equipped with CentreWare Print Admin Services which support System Administrators with the ability to install, configure, and manage the device on the network. The ColorSeries 50 supports IETF-standard SNMP MIBs and is compatible with other network/device management software such as HP OpenView. Software Updates Periodically, erox will make available bug fixes and other software releases for the Integrated Network Controller. These will be designed as customer installable, and it will be the customer s responsibility to perform the software upgrade activities. These releases will be available through erox Documentation and Software Services at

3 Volume Range / Position / Performance The is designed to provide benchmark image quality and performance for its product class. This product is designed to be operated in the range of 7,000 to 30,000 copies / prints per month. To optimize machine uptime it is recommended that black & white output not exceed 70 % of total copy/print volume. Continuous run b&w jobs (>1000 prints) should be avoided or intermixed with color jobs in order to ensure optimal operation of the development system. The number of copies or prints between service calls on a digital color/ B&W copier/ printer is highly dependent on customer expectations of quality and the use of applications and thruput materials. At an average usage of 15,000 copies or prints per month, it is expected that service will be required about once every 4 to 6 weeks. Billing Meters The provides accurate billing of all color and gray scale/black & white images in black detection mode. When black detection is enabled, productivity will be slightly affected by the copier mode changing from gray scale/black to full color mix or from full color mix to gray scale/black. When Contone Mode is selected pages that contain bitmaps that have black or near black will be billed as color pages, even with auto-grayscale detection enabled. Copy / Print Speed The maintains the same print speed whether it is performing single sided printing or 2-sided printing. Therefore, the number of images per minute will be the same for 2- sided printing as it is for single sided printing. Actual Print Speed / System Performance The maximum print speed is 12.5 pages per minute in full color and 50 pages per minute in gray scale/black and white. Overall system performance ( Click to Clunk time) is primarily dependent upon the software applications, file size, and network environment being used. Rasterizing (RIP-ing) is only a portion of Click to Clunk time. Printing with custom software applications may produce unexpected or unknown results. Tray # Paper Weight Paper Size B&W pages per minute # bond 8.5 x 11 ( gsm) LEF* # bond 8.5 x 11 ( gsm) LEF* 8.5 x 11 SEF* and 8.5 x 14 5 (Multiple Sheet Inserter) 6 (High Feeder optional) 32# bond (128 gsm) 16 28# bond ( gsm) 32# bond 90# index ( gsm) Over 90# up to 140# index ( gsm) Color pages per minute x All sizes handled 8.5 x LEF* 8.5 x SEF* and 8.5 x x All sizes handled All sizes handled Transparencies 8.5 x LEF* 8.5 x SEF* and 8.5 x x # bond 8.5 x ( gsm) LEF* *LEF= Long edge feed; SEF= Short edge feed Image Quality The is designed to provide benchmark image quality and performance for its product class. However, Color Image Quality is subjective and can be impacted by lighting, and is strongly influenced by paper (consult the Materials Usage Guide for recommended paper list). Transparencies are non-absorbent and may exhibit non-uniform density streaks in large solid areas due to the fuser agent film. Registration specifications are ±1.6 mm along the lead edge and ±2.1 mm along the side edge. To preserve high image quality in Contone (8 bit) mode, black or near-black areas in bitmap images will print with the supporting CMYK process black. This will result in a more vivid, higher contrast image. This will however, result in the document printing in color (12.5 pages per minute) mode, even with auto-grayscale detection enabled.

4 To ensure optimal performance in the office environment, the default-printing mode for this product has been set to Screened (1 bit) mode. In this mode, all neutral colors will print in singlecolor black (K-only). This will ensure that auto-grayscale detection allows the printing of grayscale bitmap images at 50 pages per minute in a mixed color and black and white job. Printing Resolution Maximum print resolution for all paper sizes is 600 dpi x 600 dpi x 8 bits per pixel per color. The uses variable frame compression, therefore, in rare circumstances; lossy compression may be exhibited. The has been designed to satisfy the growing needs of printing, both in color and BW, in the office environment. Maximum Image Sizes The will reproduce 11x17 full bleed when printing on 12x18 paper. Full bleed is defined as providing an extra 3 mm image area around the perimeter of 11x17. The maximum image are: Paper size Inches / millimeters 12 x 18 in. (305 x 457 mm) 12.6 x 17.7 in. (320 x 450 mm) Color Management Paper name Max. Imageable Area for printing x in. (297 x 438 mm) Tabloid Extra SR A x in. (297 x 438 mm) Max. Imageable Area for copying x 17.0 in. (297 x 432 mm) x 17.0 in. (297 x 432 mm) The does not support Pantone matching. It does not have color management tools required for the sophisticated prepress color user. The appearance of the document displayed on the monitor screen may not match the output print unless calibration and color correction tools are used. For imported RGB images, optimal color is achieved in the EPS and TIFF format. Other imported file formats may produce unexpected results. Color Calibration Two methods of calibration are provided: ColorCal is achieved using the ScanBack feature QuickCal is a visual calibration system Either method is accessible from CentreWare Internet Services or via the Color Calibration Utility. Document Feeder The Duplexing Automatic Document Feeder (DADF) will handle originals from 5.5 x 8.5 to 11 x 17 in size, and from 16 to 28 lb. Bond in weight. The DADF has a maximum capacity of 50 (based on 20 lb. Paper). Paper / throughput For more detailed information on throughput materials, please refer to the erox Materials Usage Guide Tray # Size (using 20lb. Paper) x 11 LEF, A4 LEF, B5 LEF, A5 SEF x 10 to 11 x 17, OR 1218** 5 (Multiple Sheet Inserter) 6 (Optional High Feeder) 100mm x 148mm to 12 x 18 / SRA3 8.5 x 11 A Specified Weights 16 lb - 28 lb bond ( gsm) 16 lb - 32 lb bond ( gsm) auto duplex only up to 28 lb bond (105 gsm) 16 lb. Bond 140 lb. Index ( gsm) 16 lb - 32 lb bond ( gsm) ** A 12"18" dedicated tray can be configured by the CSE. This tray can run only 12" 18" Recommended paper to maximize image quality is Color pressions 24 lb (smooth bright white paper). This paper is specifically designed to maximize image quality and machine performance over a wide range of environmental conditions. Attempts to feed heavier than recommended paper stocks may cause machine damage or poor image quality. Label stock must be fed from trays 2-4 using heavyweight mode. Feeding label stock from the Multiple Sheet Inserter may result in labels peeling and causing the printer damage. erox stock 32 lb. bond (3R5093) and 60 lb. cover (3R5095), which were designed for the xerographic process, can be run satisfactorily. Coated papers are not expected to match the performance of Color pressions 24 lb.

5 Output: Standard Output tray will handle up to 200. Optional High Offset Catch tray will handle up to 500 Optional Mailbox/Sorter configuration combines 10-mailbox / sorter bins (which handle up to 100 of 20# paper in each bin) with the High Offset Catch Tray (with 500 sheet capacity). These bins can be configured EITHER as mailbox bins for printing, or sorter bins for collated copying. Note that the High Offset Catch Tray is required for the Mailbox/Sorter configuration to operate. Optional In-Line Stapler Finisher combines 10 mailbox / sorter bins (which handle up to 100 of 20# paper in each bin) with the High Multi-Position Finishing Offset Catch Tray (with 1000 sheet capacity) and a Center output Tray (with a 300 sheet capacity). Note that The Finishing Offset Catch Tray supports print and copy jobs (for copy jobs the Electronic Precollation Option is required). Optional Electronic Pre-Collation (EPC) Accessory for automatic offsetting of copy sets in the offset catch tray Duplex (2-sided) Copying / Printing The can automatically perform twosided copying or printing on paper weights up to 28 lb. bond (105 gsm) and paper sizes up to 11x17 from paper trays 1-4; and 8.5x11 papers from tray 6. Manual two-sided copying or printing can be done from tray 5 for paper weights up to 140 lb index (250 gsm) and paper sizes up to 12x18 (or SRA3: 320mm x 450mm). As with any copier or printer, duplex performance is not expected to match the performance for single sided copying. Paper jam rates may be higher than the rate you will experience for the same throughput material in single sided mode. Inserting Copies / Prints Into High Volume Copiers output can be used as input to the erox 5800 or the erox 5900 Interposer tray 4 and tray 5 post process. Transparencies The following transparencies are available for use: 3R5765 and 3R3108. Transparencies are supported out of tray 5 (Multiple Sheet Inserter). The 3R5765 premium transparency is specifically designed to provide optimum copy quality including more vivid colors. Use of other transparencies may cause machine damage and result in excessive service calls. Controller Specifications: 300 MHz PowerPC 603e CD-ROM drive (for software upgrades and maintenance use) 128 MB RAM minimum memory (upgradeable to 512MB) 10/100 BaseT network interface standard auto sensing 4.3 GB internal hard drive Accessories Accessory In-line Stapler Finisher Mailbox / Sorter Description The In-Line Stapler Finisher unit is configured of mailbox/sorter bins, a Center Output Tray and a Finisher offset Catch Tray. The mailbox/sorter bins have a capacity of 100 per bin. The mailbox/sorter is installed to operate as a sorter or as a mailbox but not both. Once installed as a mailbox or as a sorter, depending on the software version, a service call is required to switch to the other mode If installed as a sorter, copy jobs can be output into either the sorter bins or in the catch tray. Print jobs can only be output in the catch tray. If installed as a mailbox, copy jobs can only be output in the catch tray. Print jobs can be output into either the bins or in the catch tray. The Center Output Tray has a capacity of 300. It supports Output fed from Tray 5. The Finisher Offset Catch Tray supports print and copy jobs (for copy jobs optional EPC ((Electronic Pre- Collation) is required). It supports corner and dual stapling. Output sent to this tray is printed face down and offset. Copies are delivered face down or up (can be selected at control panel) and offset. In copy mode, stapled sets are only available when the optional EPC kit is enabled. The ability to produce staples sets is standard in print mode. It supports all papers fed from the main trays and High Feeder. Materials fed from Tray 5 are NOT supported. The mailbox/sorter unit is configured of 10 mailbox/sorter bins and the Offset Catch Tray. The bins have a capacity of 100 each, and handles paper sizes from 8.5 x 11 /A4 to 11 x 17 /A3. The mailbox/sorter is installed to operate as a sorter or as a mailbox but not both. Once installed as a mailbox or as a sorter, a service call is required to switch to the other mode. If installed as a sorter, copy jobs can be output into either the sorter bins or in the catch tray. Print jobs can only be output in the catch tray. If installed as a mailbox, copy jobs can only be output in the catch tray. Print jobs can be output into either the bins or in the catch tray. The catch tray will offset print jobs and copy jobs only if (optional) EPC (Electronic Pre- Collation) is installed. Standard Configuration As a base standard configuration, the Document Centre ColorSeries 50 is delivered with: Duplexing Automatic Document Feeder (DADF), 5 paper trays, automatic duplexing, standard output tray, convenience stapler, left work surface, erox network controller (IDFE), and CentreWare software.

6 Accessory High Feeder High Offset Catch Tray Electronic Pre- Collation Kit for copying mode Description This optional paper source becomes Tray 6 and adds 2,000 sheet additional paper capacity on the Document Centre ColorSeries 50. The High Feeder handles letter size paper within lb. ( gsm) weight range. This accessory increases output paper capacity from 200 to 500, and when used with print jobs, will offset sets in the output tray. Note that this accessory is required with the purchase of a mailbox/sorter. (In copy mode, the tray will only offset; if optional EPC Kit (Electronic Pre-Collation) is installed, otherwise it works as a high capacity catch tray only) This accessory provides Electronic Pre-Collation in copy mode which allows automatic offsetting of copied sets in the offset catch tray First set printing while still scanning, - Document addition up to 1000 (b&w) or 250 color originals through the DADF for enhanced job build. In conjunction with the optional Inline Stapler Finisher, corner and dual stapling of copied sets is also available. Customer Support The erox Customer Support Centers are available to provide general information, answer questions and take service calls. You can reach the Customer Support Center at the following toll-free phone numbers: United States Canada To order paper and other throughput materials, please contact the Supplies Marketing Center at in the U.S. or (English), (French) in Canada. To order Customer Replacement Units (CRUs): Full Service Maintenance customers order replacement CRUs through the erox Customer Support Center toll free #s above. Time & Materials Maintenance customers order replacement CRUs through the Logistics Customer Support Center at Customer Training Fee-based training courses or hourly sessions are available. Contact your erox Sales Representative for more information. Analyst Services A variety of services are available from your erox Systems Analyst. All services are billable. Please contact your Sales Representative for more information. Edit Pad Foreign Interface Kit Platen Cover Kit Token Ring Kit 256 MB memory upgrade BNC Transceiver Reference Material The Edit Pad option allows users to manipulate (e.g. trim, delete sections) and change/add color to the output of documents created off the glass. It also provides customers the ability to program a set of custom colors with the use of a color palette. The Edit Pad is connected to the Document Centre ColorSeries 50 via a direct electrical connection. Customers will need to provide a work surface (table) to place the Edit Pad. The Foreign Interface Kit enables the connection of external devices such as auditrons. The comes equipped standard with a Duplexing Automatic Document Handler. For customers who do not require this, the Platen Conversion Kit can be used to remove the document handler and install a platen cover. Enables connectivity to Token Ring Networks. The comes standard with 128 MB memory. This can be upgraded to 384 MB by adding one 256 MB upgrade; or can be upgraded to 512 MB by removing the 128 MB card and installing two 256 MB upgrades. (There are two memory slots available.) Enables connectivity to 10 Base 2 networks. The is shipped with a complete set of hardcopy and CD documentation for the installation and use of the. Responsibility Matrix Responsibility Action Custom erox er Ensure adequate space and power to install system Unpack system / components Install controller hardware Connect all system components prior to powering up the system Install the client software Install printer to network, and upgrade controller software as required Confirm network integrity Acquire and install client workstation network hardware and software Monitor and adjust calibration for color matching of color management systems Order & replace CRUs according to machine instructions Download any additional fonts to server Remove and ship failed components to * erox (except CRUs) Provide Helpline Support * Provide spared parts * Provide service * * erox responsibility when a Full Service Maintenance Agreement (FSMA) is purchased. If FSMA is not purchased, this action becomes a customer responsibility.

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