Customer Expectation Setting Document for Fiery EX12/EXP12 with version 2.0 Software, RIP for DocuColor 12 March 27, 2002

Transcription

1 Fiery E12/EP12 with version 2.0 Software, RIP for DocuColor 12 Customer Support Server Installation The delivery of the Fiery E12 server is performed by a erox Rigger / Carrier. The physical installation of the Fiery E12 server is done by a erox customer service representative. Please call the Hotline number below for a status if a erox customer service representative has not arrived to perform this installation within one day of delivery. The erox Rigger / Carrier is responsible for assembly of the optional furniture stand. Installation on the network is a customer responsibility. Some Software options are Customer Installable (i.e..docbuilder Pro). Storage and future availability of the Software & Media that ships with the Fiery E12 is a customer responsibility. erox personnel do not carry replacement materials. The following documentation is in hardcopy format. Customer Release Notes: Contains customer information about the controller and client software that was not included in the electronic customer documentation. This information includes caveats and workarounds. Media Pack The Service Representative and the Analyst will utilize the software and materials contained within the customer s Media Pack when performing service on the E12 DFE. It is important for the customer to retain the Media Pack where it is accessible to the Service Representative as it may be needed for future service. Space Requirements / Service Space Envelope The following diagram is intended only as a representation of the installation requirements of a fully configured DocuColor 12 with the Fiery E12. Software Upgrades Periodically, erox will make available bug fixes and other software releases. The erox service representative will install bug fixes and software upgrades on a next call basis. 2 (48 mm) Work Surface or server From left side Work Surface 36 (914 mm) 36 (914 mm) 2 (48 mm) DocuColor 12 or server From right side Software Replacement If lost, or misplaced, replacement software and documentation is available to be purchased through the erox Documentation and Software Services web site ( erox personnel may not be able to provide services unless these materials are available. Hotline numbers The erox Customer Support Centers are available to provide general information, answer questions, and take service calls. You can reach the Customer Support Center at the following toll-free phone numbers: United States Canada Analyst Services A variety of services are available from your erox Systems Analyst. All services are billable. Please contact your Sales Representative for more information. Customer Training Customer Training is available on the Fiery E12. All training is billable. Please contact your Sales Representative for more information. Reference Material The Fiery E12 is shipped with a complete set of documentation for the installation and use of the server on CD only. This documentation is in one of two formats and is provided in the Customer Media Pack bundled with each server. The following information is available on the User Documentation CD and is in Adobe Acrobat PDF format. Setup: How to set-up and configure the Fiery E12 from the LCD interface. Installing Software: How to install client software and printer files onto workstations from CD or WebTools. Printing: How to print to the Fiery E12 from Macintosh, Windows, and UNI workstations. Utilities: How to use remote utilities and WebTools to spool, download files and fonts, scan and calibrate. Quick Start Guide: Quick hardcopy version of Setup Guide from User Documentation Minimum Space Requirements For the Fiery E12 Server 30 (720 mm) 30 (720 mm) Note: The server dimensions shown below are absolute minimums. Dimensions: Weight:: Length of Server Power cord Length of cable connecting the Server to the DocuColor 12 Electrical Requirements (H) x 7.75 (W) x 19.0 (D) cm (H) x cm (W) x cm (D) 38 lbs. (17.24 kg) 75 (1.905 meters) 196 (5 meters) Server Voltage 100 to 125 / 200 to 240 VAC RMS, single phase, automatically configured Amperage 15 Cycles (single phase) 60 Hz, single phase erox Receptacle Part No. 600S3704 Receptacle NEMA Part No. 5-15R Receptacle Diagram Power 150 W maximum Note: 1. Surge protection is strongly recommended for all RIP installations. 2. The power source for the RIP must be continuous and not interrupted by an on-site power failure. Installation Considerations Electrical requirements and space requirements must be satisfied prior to equipment delivery. A erox customer service representative physically installs the Fiery E12. The customer is responsible for configuring the RIP to the network. 1

2 Fiery E12/EP12 with version 2.0 Software, RIP for DocuColor 12 To enable System Administrators and others to work at the RIP, the work surface should be desk height. To enable erox Service Representatives to safely repair the system, the work surface should measure at least 36 x 36. The work surface of the RIP must not infringe on the space required by the IOT and any attached accessories unless the work surface is a table that has wheels and can be easily moved. Refer to the DocuColor 12 Customer Expectations Setting Document. There should be a minimum of 78 inches (1,981 mm) clearance from the floor to the nearest overhead obstruction. One network drop is required for installation. A secure but accessible place near the Fiery E12 must be established in which to store the E12 media and software. erox personnel may not be able to provide services unless these materials are available. Environmental Requirements Min. Max. Operating Temperature 50 o F (10 o C) 104 o F (40 o C) Humidity (noncondensing) 5% RH 95% RH Altitude (above sea level) 0 10,000 ft. (3,048 m) Server Specifications (minimum) 866 MHz Pentium III Processor 256 MB RAM (additional 256 MB optional) 40 GB IDE hard drive AGP Video Card V+ Interface Card Internal 40x CD ROM Drive Internal 250 MB ZIP Drive 10/100 BaseT Network capability Token Ring capability (optional) Network Connectivity Print Speed / System Performance The maximum print speed for the Fiery E12 system is limited by the print speed of the DocuColor 12. DocuColor 12 is a document printer; therefore in reverse order printing the print engine will not cycle up until the entire job is ready. This will impact First Copy Out Time (FCOT). The copier may cycle down between each job depending on job complexity. Overall system performance ( Click to Clunk time) is primarily dependent upon the software applications and network environment being used. Rasterizing (RIP-ing) is only a small fraction of Click to Clunk time. Printing with custom software applications may produce unexpected or unknown results. Tray alignment for tray 1 tray 4 and tray 6. Tray 5 is not supported. The Fiery E12 provides accurate billing of all color and black & white images in black detection mode. Maximum Image Sizes The maximum image size from an application is limited to the image size produced by DocuColor 12. The application and the DocuColor 12 setup controls image position. Non-imageable area for the DocuColor 12 is listed as follows: Leading Trailing Near Edge Far Edge Edge Edge 3mm 3mm 3mm 3mm Paper Image Size Size SR A3 303 x 440 mm 12 x x 451 mm Protocol Stack Printing Services Supported Frame Types Platform Novell IP / SP PServer Ethernet Ethernet Ethernet_II Ethernet SNAP Token Ring TCP / IP LPD/LPR Ethernet_II TCP / IP SMB Ethernet_II AppleTalk PAP Ethernet SNAP EtherTalk (Phase 2 only) Windows 95, 98 Windows 2000 Win ME, WinP Windows 2000, WinP SunOS 4.1.x Windows 95, 98 Win ME, Windows 2000, WinP Macintosh NT4.0 The customer is responsible for supplying one network drop to enable the install. *Mac OS10 classic mode only Printing Specifications PostScript The Fiery E12 is a true Adobe PostScript 3 controller with PDF native printing. ECT Compression The Compression efficiency is dependent on file type and complexity. Artifacts may be possible when compression is selected depending on the file complexity. Calibration AutoCal is the primary calibration method. Optional supported -Rite densitometers (DTP32, DTP41) are available with the E12 server to enable the printer calibration feature. An optional EFI densitometer is available for the E12 server to enable the printer calibration feature. Color monitor calibration is the responsibility of the customer. Optimal print quality is achieved by using a densitometer. For RGB emitting applications (PowerPoint, Word, and Excel), use the DocuColor 12 calibration target. For CMYK applications (Quark, Pagemaker) use the SWOP target. Print Quality and Color Management The appearance of the document displayed on the monitor screen may not match the output print because the monitor uses RGB color space parameters. For imported RGB images, optimal color is achieved in the EPS format. Other imported file formats may produce unexpected results. Separations Support For the PC, only QuarkPress & PageMaker should be used for separations. 2

3 Fiery E12/EP12 with version 2.0 Software, RIP for DocuColor 12 For the Mac, only QuarkPress 4.0 or PageMaker version 6.5 can be used for separations. Finishing Options The following table shows the position of the staple for various single stapling combinations: Scanning Specifications Fiery Scan ADF scanning Support DocBuilder: merging scanned files into the printing workflow Duplex image scanning options Distribution of PDF files via Local scan initiation from RIP Remote retrieval of scan files Remote initiation of scan files Twain plug in supported for Photoshop Version 5.0 & 5.5 (Mac and Windows) and Adobe Acrobat Version 4.05 (Mac and Windows ) Image Size E12 (Memory: 256 MB) Letter (8.511) Max 400 dpi Tabloid (1117) Max 400 dpi A4 Max 400 dpi A3 Max 400 dpi Printer Driver & Utility Support PostScript EFI Unidriver for Windows 95/98 (PS)/2000/WinP EFI Unidriver for (PS) (requires a minimum of Service Pack 4 (40 bit) supplied) Windows 2000 LPR or MS Postscript driver on Windows 2000 CD Laser Writer version 8.61 or higher (Mac 8.6, 9.04, 9.1, Mac in classic mode only) Adobe PS Printer V8.xx (Mac only) UNI Printing LPR/LPD only No driver support for DOS applications The following table shows the position of the staples for various dual stapling combinations: Supported Paper Sizes The following list represents the only paper sizes supported by the Fiery E12 Letter and SEF Legal and Legal 13 8 x x 17 9 x 12 A3 A4, SEF A4 B4 B5 (lef) DocuPac Oversized (11 17 & A3) transparencies 12 x 18 *Custom paper sizes are not supported with Uni-driver for NT. Fiery Downloader Utility for downloading data files (PostScript, PDF & EPS) Supports Win 9x, Win 2000, Win NT, Win ME, WinP & Mac Uses TCP/IP for Win 9x, Win NT 4.0, Win ME, WinP and Win 2000 Appletalk not supported Spooler Supports Win 9x, Win 2000, Win NT, Win ME, WinP & Mac Appletalk not supported Fiery WebTools (Spooler, Down loader, Install, Setup) Java capable browser platforms only Mac does not support Command Workstation and Setup Web set up Win 9x, Win NT, Win 2000 and Win ME/ WinP ColorWise Pro Tools is supported Optional Kits -Rite Densitometers DocBuilder Pro Fiery Advanced Controller Interface (FACI) Server stand Additional 256 MB Memory EFI Densitometer Token Ring (4/16 mb) Graphic Arts Package 3

4 Fiery E12/EP12 with version 2.0 Software, RIP for DocuColor 12 DocBuilder Pro (requirements) DocBuilder Pro is an advanced layout and design application for the E12 controller. It can be used on the server or at a client workstation with Fiery s Command Workstation Software. Minimum requirements are: Server configuration Fiery E12 w/fiery Advanced Controller Interface (FACI) required if server will be used as the DB Pro workstation. Command Workstation Software 4.0 or later Adobe Acrobat 4.05 software (included with your E12 software) Server software version 2.0 Client configuration minimum specification Intel-Pentium class Processor (200Mhz or higher) (Service Pack 4 through 6) or Windows 95/98/2000/ME/P Command Workstation Software version 4.0 or later Adobe Acrobat 4.05 software (included with your E12 software) 32 MB of RAM 90 Mb free disk space 15 VGA Monitor 10/100 BaseT Ethernet connection CD-ROM Graphic Arts Option (Components) The Graphic Arts feature set is a series of features that specifically address concerns and expectations of the high-end color market. Each of the following features places a high emphasis on color quality and accuracy, control of output quality, and repeatability. Features include: Halftone screening Multiple plate separations Soft Proofing Spot-On Color Editor Hot Folders (Mac OS is supported by using an alias) Auto-trapping Paper Simulation Tiff/IT converter (NT 4.0 only) Billing Meters Fiery E12 provides accurate billing for color jobs containing mixed black and white and color pages. If jobs contain gray images, they may bill as a color print in black detection mode. When black detection is enabled, productivity will be affected by the detection of the black to full color mix. Security erox and Electronics for Imaging, Inc. (EFI) understand that customers with Fiery products connected to erox print engines are concerned about computer viruses. erox and EFI do not provide anti-virus software and therefore cannot be responsible for conflicts associated with loading any third-party applications. A customer can run third-party anti-virus applications directly on the Fiery servers themselves. Although this is not the recommended course of action, EFI and erox will, at this time, support server systems with Norton Antivirus Corporate Edition Software (NAV), Version However, issue resolution is not guaranteed 4

5 Fiery E12/EP12 with version 2.0 Software, RIP for DocuColor 12 Responsibility matrix Action Ensure adequate space and power to configure Fiery server to the DocuColor 12 within 12 feet. Unpack system / components Install server hardware Connect all System Components prior to powering up the system Install the printer description files, utilities, and printer drivers on client PCs. Ensure network configuration Confirm network integrity Acquire and install client workstation network hardware and software Monitor and Adjust calibration for color matching of color management systems Load any additional fonts Procure BNC transceiver for network connection (if required) Set up and administer client workstations Provide Helpline Support (when FSMA is purchased) Provide spared parts (when FSMA is purchased) Customer erox Provide service (when FSMA is purchased) * Install all software options designated as customer installable Ensure that the media pack is retained by the customer and accessible to the Service Representative and Analyst. * erox responsibility when a Field Service Maintenance Agreement (FSMA) is purchased. If FSMA is not purchased, this action becomes a customer responsibility * * Understanding and Signatures Primary Customer Fiery E12 Applications: Special Considerations or performance limitations identified by erox and agreed to by the customer: I have reviewed and understand this product information: Customer erox Sales Representative erox Customer Service Engineer / Representative erox Color Network Solutions Executive 5