EMC CloudArray. Customer Maintenance Guide REVISION 6.0

Transcription

1 EMC CloudArray Customer Maintenance Guide REVISION 6.0

2 Copyright EMC Corporation. All rights reserved. Published in the USA. Published March, 2016 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to EMC Online Support ( EMC Corporation Hopkinton, Massachusetts In North America EMC CloudArray Customer Maintenance Guide

3 CONTENTS Figures 5 Tables 7 Preface 9 CloudArray Customer Maintenance Guide revision history Handling replaceable units...12 Avoiding electrostatic discharge (ESD) damage Emergency procedures (without an ESD kit)...13 Hardware acclimation times Removing, installing, or storing replaceable units Unpacking a part...15 Chapter 1 EMC CloudArray Physical Appliance 17 Physical view Power and ID buttons Chapter 2 Replacing a Disk Drive Assembly 21 Handling disk drive assemblies...22 Removing the bezel...22 Identifying the faulted disk drive assembly...22 Replacing the faulted disk drive assembly...23 Reinstalling the bezel...24 Chapter 3 Replacing Power Supplies 27 Replacing a power supply module Chapter 4 Collecting Support Data 31 Generating support data EMC CloudArray Customer Maintenance Guide 3

4 CONTENTS 4 EMC CloudArray Customer Maintenance Guide

5 FIGURES EMC CloudArray Physical Appliance - Rear view...18 EMC CloudArray Physical Appliance - Power and ID button Removing the bezel Disk drive assembly locations...23 Removing the faulted disk drive assembly Installing the replacement disk drive assembly...24 Installing the bezel Removing a faulted power supply module...29 Installing a replacement power supply module EMC CloudArray Customer Maintenance Guide 5

6 FIGURES 6 EMC CloudArray Customer Maintenance Guide

7 TABLES Typographical conventions used in this content...10 Revision history Hardware acclimation times (systems and components)...13 Network ports Amber LED Status Activity (Green) LED status Power supply part number Power supply conditions...29 EMC CloudArray Customer Maintenance Guide 7

8 TABLES 8 EMC CloudArray Customer Maintenance Guide

9 Preface As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC technical support professional if a product does not function properly or does not function as described in this document. Note This document was accurate at publication time. Go to Downloads & Documents in the EMC CloudArray portal ( to ensure that you are using the latest version of this document. If you do not have a portal account, you will need to create one. Purpose This document describes how to replace components in a EMC CloudArray 12 TB, 18 TB, 40 TB, or 60 TB Physical Appliance. Before attempting to perform any of the hardware replacement procedures, review your service contract because replacement of some components by unauthorized personnel may void service warranties. Note Some server components are replaceable as field replacement units (FRUs) and are only replaceable by EMC Customer Support personnel. Please consult with your EMC representative for information on which components are FRUs. Related documentation The following documents provide additional information about CloudArray. Online help is available from the CloudArray graphical user interface. All other documents are available on the EMC CloudArray portal ( EMC CloudArray Online Help Describes how to how to perform tasks with the CloudArray user interface. EMC CloudArray Physical Appliance Installation Guide Describes how to install and configure the CloudArray physical appliance. EMC CloudArray Virtual Edition Installation Guide Describes how to install and configure the CloudArray virtual machine. EMC CloudArray Administrator Guide Describes how to perform tasks with the CloudArray user interface. EMC CloudArray Best Practices Provides best practices for CloudArray implementation and usage. EMC CloudArray Release Notes Describes new features and known and fixed issues in the release. Preface 9

10 Preface Special notice conventions used in this document EMC uses the following conventions for special notices: DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE Addresses practices not related to personal injury. Note Presents information that is important, but not hazard-related. Typographical conventions EMC uses the following type style conventions in this document: Table 1 Typographical conventions used in this content Bold Italic Monospace Used for names of interface elements, such as names of windows, dialog boxes, buttons, fields, tab names, key names, and menu paths (what the user specifically selects or clicks) Used for full titles of publications referenced in text Used for: System code System output, such as an error message or script Pathnames, filenames, prompts, and syntax Commands and options Monospace italic Monospace bold Used for variables Used for user input [ ] Square brackets enclose optional values Vertical bar indicates alternate selections - the bar means or { } Braces enclose content that the user must specify, such as x or y or z... Ellipses indicate nonessential information omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows: 10 EMC CloudArray Customer Maintenance Guide

11 Preface Product information For documentation, release notes, software updates, or information about EMC products, go to EMC Online Support at or the CloudArray portal at Technical support For technical support, go to EMC Online Support and click Service Center. To open a service request, you must have a valid support agreement. Please contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Your comments Your suggestions help us improve the accuracy, organization, and overall quality of the documentation. Send your comments and feedback to: VMAXContentFeedback@emc.com 11

12 Preface CloudArray Customer Maintenance Guide revision history Table 2 Revision history Revision Description and/or change Date released 1.0 Initial release Jan 12, Corrected typos Mar 3, Added 60 TB model Apr 15, BETA BETA content for Iguana release. Listed new model for 18 TB Physical Appliance with Fibre Channel. July 7, Renamed and new fiber channel model numbers Oct 13, Added new HW model Nov 17, Cleaned up physical appliance overview content and fixed trademark symbol on title page Mar 31, 2016 Handling replaceable units This section describes the precautions that you must take and the general procedures that you must follow when removing, installing, and storing any replaceable unit. Avoiding electrostatic discharge (ESD) damage When replacing or installing hardware units, you can inadvertently damage the sensitive electronic circuits in the equipment by simply touching them. Electrostatic charge that has accumulated on your body discharges through the circuits. If the air in the work area is very dry, running a humidifier in the work area will help decrease the risk of ESD damage. Follow the procedures below to prevent damage to the equipment. Be aware of the following requirements: Provide enough room to work on the equipment. Clear the work site of any unnecessary materials or materials that naturally build up electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and similar items. Do not remove replacement or upgrade units from their antistatic packaging until you are ready to install them. Before you begin service, gather together the ESD kit and all other materials you will need. Once servicing begins, avoid moving away from the work site; otherwise, you may build up an electrostatic charge. Use ESD anti-static gloves or an ESD wristband (with strap). If using an ESD wristband with a strap: Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet/rack or enclosure. 12 EMC CloudArray Customer Maintenance Guide

13 Preface Wrap the ESD wristband around your wrist with the metal button against your skin. If a tester is available, test the wristband. If an emergency arises and the ESD kit is not available, follow the procedures in Emergency Procedures (without an ESD kit). Emergency procedures (without an ESD kit) In an emergency when an ESD kit is not available, use the following procedures to reduce the possibility of an electrostatic discharge by ensuring that your body and the subassembly are at the same electrostatic potential. NOTICE Hardware acclimation times These procedures are not a substitute for the use of an ESD kit. Follow them only in the event of an emergency. Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/rack or enclosure. Before removing any unit from its antistatic bag, place one hand firmly on a bare metal surface of the cabinet/rack or enclosure, and at the same time, pick up the unit while it is still sealed in the antistatic bag. Once you have done this, do not move around the room or touch other furnishings, personnel, or surfaces until you have installed the unit. When you remove a unit from the antistatic bag, avoid touching any electronic components and circuits on it. If you must move around the room or touch other surfaces before installing a unit, first place the unit back in the antistatic bag. When you are ready again to install the unit, repeat these procedures. Systems and components must acclimate to the operating environment before applying power. This requires the unpackaged system or component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation. Table 3 Hardware acclimation times (systems and components) If the last 24 hours of the TRANSIT/STORAGE environment was this: and the OPERATING environment is this: then let the system or component acclimate in the new environment this many hours: Temperature Humidity Nominal F (20-22 C) Nominal 40-55% RH Nominal F (20-22 C) 40-55% RH 0-1 hour Cold <68 F (20 C) Dry <30% RH <86 F (30 C) 4 hours Cold <68 F (20 C) Damp 30% RH <86 F (30 C) 4 hours Hot >72 F (22 C) Dry <30% RH <86 F (30 C) 4 hours Emergency procedures (without an ESD kit) 13

14 Preface Table 3 Hardware acclimation times (systems and components) (continued) If the last 24 hours of the TRANSIT/STORAGE environment was this: and the OPERATING environment is this: then let the system or component acclimate in the new environment this many hours: Hot >72 F (22 C) Humid 30-45% RH <86 F (30 C) 4 hours Humid 45-60% RH <86 F (30 C) 8 hours Humid 60% RH <86 F (30 C) 16 hours Unknown <86 F (30 C) 16 hours NOTICE If there are signs of condensation after the recommended acclimation time has passed, allow an additional eight (8) hours to stabilize. Systems and components must not experience changes in temperature and humidity that are likely to cause condensation to form on or in that system or component. Do not exceed the shipping and storage temperature gradient of 45 F/hr (25 C/hr). Removing, installing, or storing replaceable units Use the following precautions when removing, handling, or storing replaceable units: CAUTION Some replaceable units have the majority of their weight in the rear of the component. Ensure that the back end of the replaceable unit is supported while installing or removing it. Dropping a replaceable unit could result in personal injury or damage to the equipment. NOTICE For a module that must be installed into a slot in an enclosure, examine the rear connectors on the module for any damage before attempting its installation. A sudden jar, drop, or even a moderate vibration can permanently damage some sensitive replaceable units. Do not remove a faulted replaceable unit until you have the replacement available. When handling replaceable units, avoid electrostatic discharge (ESD) by wearing ESD anti-static gloves or an ESD wristband with a strap. For additional information, refer to Avoiding electrostatic discharge (ESD) damage. Handle a replaceable unit gently. A sudden jar, drop, or vibration can permanently damage some replaceable units. Avoid touching any exposed electronic components and circuits on the replaceable unit. 14 EMC CloudArray Customer Maintenance Guide

15 Preface Never use excessive force to remove or install a replaceable unit. Take time to read the instructions carefully. Store a replaceable unit in the antistatic bag and the specially designed shipping container in which you received it. Use the antistatic bag and special shipping container when you need to return the replaceable unit. Replaceable units must acclimate to the operating environment before applying power. This requires the unpackaged component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation. Refer to Hardware acclimation times on page 13 to ensure the replaceable unit has thermally stabilized to the operating environment. Most components are hot swappable; that is, you can replace or install these components while the server is running. However, the system requires that: Front bezels should always be attached to ensure EMI compliance. Make sure you reattach the bezel after replacing a component. Each slot should contain a component or filler panel to ensure proper air flow throughout the system. Unpacking a part Procedure 1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which you are installing the part. 2. Unpack the part and place it on a static-free surface. 3. If the part is a replacement for a faulted part, save the packing material to return the faulted part. Unpacking a part 15

16 Preface 16 EMC CloudArray Customer Maintenance Guide

17 CHAPTER 1 EMC CloudArray Physical Appliance This chapter provides an overview of the EMC CloudArray Physical Appliance. Topics include: Physical view...18 Power and ID buttons EMC CloudArray Physical Appliance 17

18 EMC CloudArray Physical Appliance Physical view The EMC CloudArray Physical Appliance rear view is illustrated below. Figure 1 EMC CloudArray Physical Appliance - Rear view Note The 10G Base-T dual port NIC is installed in the Intel I/O module slot, shown in the lower right corner of the diagram. The two dual port Fibre Channel HBAs (if equipped) are located in the upper two right side add-in card slots. RMM4 ports are optional but recommended. Network ports Table 4 Network ports Port NIC 1 NIC 2 NIC 3 NIC 4 NIC 5 (not labeled) NIC 6 (not labeled) Speed rating 1 Gbit 1 Gbit 1 Gbit 1 Gbit 10 Gbit 10 Gbit 18 EMC CloudArray Customer Maintenance Guide Fibre channel ports Models that support Fibre channel provide two (2) 8Gb, dual-channel, HBAs. Each HBA contains two ports for a total of 4 Fibre channel ports per model.

19 EMC CloudArray Physical Appliance Power and ID buttons The physical appliance On/Off button and ID button are located on the front-right of the enclosure. Figure 2 EMC CloudArray Physical Appliance - Power and ID button Front view Power and ID buttons 19

20 EMC CloudArray Physical Appliance 20 EMC CloudArray Customer Maintenance Guide

21 CHAPTER 2 Replacing a Disk Drive Assembly This section describes how to replace a disk drive assembly. A disk drive assembly consists of a hard disk drive supplied in special hot-swappable hard-drive carrier that fits in a disk slot. Disk slots are accessible from the front of the server. NOTICE Use appropriate ESD precautions, including the use of a grounding strap, when performing the drive module replacement procedure. To replace a disk drive assembly, perform the tasks below in the order listed: Handling disk drive assemblies...22 Removing the bezel...22 Identifying the faulted disk drive assembly...22 Replacing the faulted disk drive assembly...23 Reinstalling the bezel...24 Replacing a Disk Drive Assembly 21

22 Replacing a Disk Drive Assembly Handling disk drive assemblies Removing the bezel Do not remove the faulted disk drive until you have a replacement disk drive assembly available to replace it. Disk drive assemblies are sensitive to the extreme temperatures that are sometimes encountered during shipping. We recommend that you leave the new disk drive assembly in its shipping material and expose the package to ambient temperature for at least four hours before attempting to use the new disk drive assemblies in your system. Refer to Hardware Acclimation Times on page 13. Avoid touching any exposed electronic components and circuits on the disk drive assembly. Do not stack disk drive assemblies upon one another, or place them on hard surfaces. When installing multiple disk drive assemblies in a powered up system, wait at least 6 seconds before sliding the next disk drive assembly into position. Remove the bezel using the procedure that follows. Procedure 1. Unlock the bezel with the provided key. 2. Press the two tabs on either side of the bezel to release the bezel from its latches, and pull the bezel off the latches. Figure 3 Removing the bezel CL5010 Identifying the faulted disk drive assembly Before you begin A faulted disk drive assembly has an amber LED indicator in its carrier, which is visible once the server's bezel is removed. 22 EMC CloudArray Customer Maintenance Guide

23 Replacing a Disk Drive Assembly Figure 4 Disk drive assembly locations Table 5 Amber LED Status Amber Off No access and no fault Solid On Blink Hard drive fault has occurred RAID rebuild in progress (1hz) Identify (2hz) Table 6 Activity (Green) LED status Green Condition Drive Type LED Behavior Power on with no drive activity Power on with drive activity Power on and drive spun down Power on and drive spining up SAS SAS SAS SAS ON OFF Blinks OFF when processing a command OFF Blinks OFF Replacing the faulted disk drive assembly Procedure 1. Attach an ESD wristband to your wrist and the server chassis. 2. Remove the faulted disk drive assembly (Figure 5 on page 24): a. Press the green button on the left side of the disk drive assembly to unlock the module s lever. b. Pull the lever open and slide the disk drive assembly from the server. Replacing the faulted disk drive assembly 23

24 Replacing a Disk Drive Assembly Figure 5 Removing the faulted disk drive assembly CL Unpack the replacement disk drive assembly and save the packing material for returning the faulted disk drive assembly. 4. Install the replacement disk drive assembly (Figure 6 on page 24): a. With the lever on the replacement disk drive assembly in the fully open position (green button to the right), slide the module into the server. b. When the lever begins to close by itself, push on the lever to lock it into place. Figure 6 Installing the replacement disk drive assembly B A CL4983 Reinstalling the bezel 5. Remove and store the ESD wristband. Reinstall the bezel using the figure and procedure that follows. Procedure 1. Pushing on the ends, not the middle, of the bezel, press the bezel onto the latch brackets until is snaps into place. 2. Lock the bezel with the provided key and store the key in a secure place. 24 EMC CloudArray Customer Maintenance Guide

25 Replacing a Disk Drive Assembly Figure 7 Installing the bezel CL5009 Reinstalling the bezel 25

26 Replacing a Disk Drive Assembly 26 EMC CloudArray Customer Maintenance Guide

27 CHAPTER 3 Replacing Power Supplies This section describes how to replace a power supply module. Topics include: Replacing a power supply module Replacing Power Supplies 27

28 Replacing Power Supplies Replacing a power supply module The power supply modules are accessible from the rear of the server. Before you begin the procedure below to replace a faulted power supply module, review the section handling replaceable units on page 12. Table 7 Power supply part number Description Part number INTEL 750W Power Supply Romely Procedure 1. Locate the faulted power supply module. A faulted power supply has an amber LED indicator, which is visible from the rear of the server. Refer to the following table for LED states for power supply conditions. 2. Undo the retaining clip securing the module s AC power cord, and unplug the cord. 3. While carefully pushing the green latch to the left on the faulted power supply module, pull the supply out of the server by its handle. 28 EMC CloudArray Customer Maintenance Guide

29 Replacing Power Supplies Table 8 Power supply conditions Power Supply Condition Output ON and OK No AC power to all supplies AC present / Only 12VSB on (PS off) or PS in Cold redundant state AC cord unplugged or AC power lost; with a second power supply in parallel still with AC input power Power supply warning events where the power supply continues to operate; high temp, high power, high current, slow fan Power supply critical event causing a shutdown; failure, OCP, OVP, Fan Fail Power supply FW updating LED State GREEN OFF 1Hz Blink GREEN AMBER 1Hz Blink AMBER AMBER 2Hz Blink GREEN Figure 8 Removing a faulted power supply module CL Unpack the replacement power supply and save the packing material for returning the faulted power supply. 5. Insert the replacement power supply module into the power supply cage and push the module all the way until it clicks into place. Figure 9 Installing a replacement power supply module CL Plug in the module s AC power cord and fasten the retaining clip to secure the cord. Replacing a power supply module 29

30 Replacing Power Supplies 30 EMC CloudArray Customer Maintenance Guide

31 CHAPTER 4 Collecting Support Data This chapter discusses how to collect support-related data and send it for analysis to the EMC support team. Note You must be logged into the appliance to collect support data. Refer to the EMC CloudArray Administrator Guide for more information. Generating support data...32 Collecting Support Data 31

32 Collecting Support Data Generating support data To verify component replacements, run a Generate Support Capture to collect supportrelated data. Procedure 1. Using a KVM, connect to the appliance and verify that the EMC CloudArray Appliance user interface is present. You should see the Welcome to the CloudArray screen. 2. Using the Getting Started Web Page IP address, access the CloudArray appliance using a web browser. 3. From the main menu, choose Administration > Support Capture Utility. Login if prompted. 32 EMC CloudArray Customer Maintenance Guide

33 Collecting Support Data 4. Click Generate Support Capture to continue. 5. Once the data has been collected, you will prompted to save it locally. Generating support data 33

34 Collecting Support Data 34 EMC CloudArray Customer Maintenance Guide