Small Business Storm Preparedness & Resiliency

Transcription

1 Small Business Storm Preparedness & Resiliency Deborah Mills, CFM Dewberry Consultants, LLC

2 Agenda Introduction to small business preparedness and resiliency Beverly MA, Brooklyn, New Orleans case studies Know your risks & mitigation options Develop a recovery strategy Develop a Business Preparedness Plan Test the plan, rehearse and revise 2 Small Business Storm Preparedness & Resiliency June, 2016

3 Importance of Small Business Resiliency Resiliency Goal: to help small businesses better prepare for emergencies and enhance the resiliency of their operations, assets, and physical space. When Disaster Strikes Small Businesses: Companies that do not resume operations within ten days usually fail. 50% are gone within five years. 70% percent of small firms that experience a major data loss go out of business within a year. Following a Catastrophic Disaster: 80% that do not recover within one month are likely to go out of business. Of those without a preparedness plan, 43% of never reopened, of those that did only 29% survived for 2 years. 3 Small Business Storm Preparedness & Resiliency June, 2016

4 Preparedness Planning 4 Small Business Storm Preparedness & Resiliency June, 2016

5 Hazard Risks and Consequences Buildings Flood damage Building Contents Infrastructure Utility loss Infrastructure (Transportation) Staff access to business Erratic response time for services recovery Business Operations Document access Key records lost IT and telecom Super Storm Sandy Flood Water Receding from MTA R Line Tunnel 5 Small Business Storm Preparedness & Resiliency June, 2016

6 Holistic Business Mitigation Evaluation 6 Small Business Storm Preparedness & Resiliency June, 2016

7 Red Hook Brooklyn Port Community Heritage From early port center to mid-20 th Century shift

8 Red Hook Businesses Varied in re-purposed mid-19 th century buildings and new investment

9 Red Hook Hazard Risks & Consequences Isolation due to lack of subway line Communication Partiwall and old warehouse buildings, many with basements Stormwater drainage Perception that business owners were underserved during and after Sandy 9 Small Business Storm Preparedness & Resiliency June, 2016

10 Mitigation measures Specific to space and business purpose, often insitu

11 Custom mitigation measures

12 Cummings Center Beverly, MA Re-purposed 1903 shoe manufacturing equipment campus to multi-use small business center Coastal and overland flood hazard, groundwater inundation 12 Small Business Storm Preparedness & Resiliency June, 2016

13 October 2011 severe flash flood closed center businesses for a month

14 Mitigation solutions supported through HMGP: Tidal 2-way flap gate Stormwater conveyance improvements Enhanced parking garage roof drainage 36 door 36 shields or gaskets for first floor openings Basement backflow valves

15 New Orleans, LA Mid-city Business Owners Association Mitigation Tour

16 Massey s Retail and Internet sporting goods First floor rear section elevated 3, features high value stock like bikes Flood-resistant material construction Mobile stock, checkout stations on lower level Offices and internet business on second floor 16 Small Business Storm Preparedness & Resiliency June, 2016

17 Angelo Brocato s Italian Ice Cream & Pastry Family owned and operated over multiple generations Similar local businesses and competitors hastened recovery Post-Katrina prioritized equipment and stock evacuation plan 17 Small Business Storm Preparedness & Resiliency June, 2016

18 Gulf Coast Bank & Trust Preparedness plan and building mitigation

19 Small Business Storm Preparedness Resiliency Recommendations 19 Small Business Storm Preparedness & Resiliency June, 2016

20 Storm Planning Emphasis Areas Inform recovery plan Simple templates can assist getting organized Redundant, offsite record archives are critical Jump drive Cloud 20 Small Business Storm Preparedness & Resiliency June, 2016

21 Business Function Impact Evaluation Critical Business Function: FLOOD HAZARD Function Risk Priority Scenario Chance to Happen Step 1 Form 1B. Administrative Function Staff Required Equipment Needed Staff Impact Building Operation Cash Flow Overall Hazard Investigate Mitigation Solutions & Investment Describe the Administrative function like "payroll" or "ordering raw materials and supplies" Rank function need Select Flood Scenario Propablilit y Who performs function? Equipment needed to perform function Drop Down list to rate storm impact on business Average the ratings for impact. Scores = High and Medium, mitigation is indicated Example: Payroll and Employee Benefits Support High Hurricane Low Office manager; Computer, Printer, paper book keeper employee records Medium Medium High Mediu m Medium Yes 21 Small Business Storm Preparedness & Resiliency June, 2016

22 Communication Call Trees & Messaging Business Support Function Emergency Communications - Business Support Contacts Step 3 - Form 3D: General Business Support Emergency Communications Company Contact Name Contact Primary Method Phone click for menu Back-up Phone Staff to Make Contacts Back-up Staff to Contact Support Business Staff Vendors Clients 22 Small Business Storm Preparedness & Resiliency June, 2016

23 Small Business Storm Preparedness Plan elements Maintain off-site redundant records for past 3 years including tax returns Create disaster messaging & communication: communication trees [workers, vendors, clients and support team] Assure redundant support services like IT, payroll and other financial support Re-arrange space, move valuables to higher levels Plan to evacuate high value goods, equipment Practice deployment of temporary mitigation measures Stow high value equipment in emptied refrigerators or other watertight areas 23 Small Business Storm Preparedness & Resiliency June, 2016

24 Small Business Storm Preparedness Resiliency Recommendations Review and verify adequacy of insurance Prepare an emergency preparedness plan Test or exercise the plan with all business employees Review bi-annually prior to hurricane or summer storm season and winter storm season Revise after deployment or annually 24 Small Business Storm Preparedness & Resiliency June, 2016

25 Lessons Learned Small businesses are especially vulnerable Small businesses have unique building space challenges Rented space is not easily mitigated Building stock in historic urban neighborhoods present unique challenges Preparedness planning is essential to protect business operations, leading to resiliency 25 Small Business Storm Preparedness & Resiliency June, 2016

26 Let s Keep Talking Deborah Mills, CFM Associate Dewberry dmills@dewberry.com (office) (mobile) 26 Small Business Storm Preparedness & Resiliency June, 2016