INNOVATIONS CENTER. Fariz T. JAFAROV Director. e-gov Development Center of Azerbaijan

Transcription

1 INNOVATIONS CENTER Fariz T. JAFAROV Director e-gov Development Center of Azerbaijan 1

2 Contextual environment 2

3 Billions GDP Growth in Azerbaijan four periods of development Survival Explosive Growth Consumerism Data Source: World Bank Database 3

4 Billions GDP Growth in Azerbaijan four periods of development Survival Explosive Growth Consumerism Transformation Data Source: World Bank Database 4

5 Period of Transformation Three Forces of Change The new reality-oil is being left out of the equation Role for private investments will increase substantially Stronger push towards diversification, and greater role for services in the overall economy. Generational Change Modernization of the public services 5

6 ASAN a NEW Operating system for the management of public institutions 6

7 Public Services WAS a burden for the government & citizens 7

8 How it all started? Growing demands of citizens for new generation of public services in the modern age. A new State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan was established in July 2012 to manage ASAN Services. 8

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11 Rule of Law THE PHILOSOPHY OF ASAN Five Basic principles at the heart of operating System #1: Accessibility #3: Efficiency #5: Innovation Be Open #2: Accountability #4: Transparency 11

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13 We bring service to your doors 13

14 Mobile ASAN SERVICE Cost efficient TARGETING RURAL and REMOTE communities 1 mln People served 14

15 MOBILE ASAN BAKU Call out services for citizens 75% Of customer base comes from business community Efficient service targeted to certain segments of society. State services are available for citizens 6 days a week on call out basis FREE for disabled people, insuring social solidarity within society. Call

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21 ASAN A new Universal operating system We have established a universal platform that allows us to push individual reforms through a proven mechanism that receives wide public support and develops sustainable solutions that serves interest of the government and the public in the long run. 21

22 ASAN Service ASAN Bus E-Translator ASAN Utilities ASAN Life ASAN Volunteer ASAN School E-License ASAN Lab ASAN Personnel ASAN Index ASAN Letter ASAN Applications State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan ASAN AS A NEW OPERATING SYSTEM 22

23 ASAN Centers timeline Rapid nationwide rollout First ASAN Center opens its doors to citizens in BAKU Jan 2013 BAKU ASAN center No.2 JUN 2013 GANJA ASAN center DEC 2013 MAY 2013 SUMGAIT ASAN center SEP 2013 BAKU ASAN center No.3 23

24 ASAN Centers timeline Rapid Nationwide rollout BAKU ASAN center No. 4. MAY 2014 BARDA ASAN service center MAR 2015 GABALA ASAN center Aug 2016 DEC 2014 SABIRABAD ASAN center Jul 2015 BAKU ASAN center No. 5 SEP 2016 MASALLI ASAN life center 24

25 ASAN Centers timeline Rapid Nationwide rollout Baku АСАН Utilities 1 Dec 2016 Guba ASAN Life Dec new ASAN Life Centers Dec 2016 ASAN Train Jan 2017 Baku АSAN Utilities 2 Feb 2017 Mingachavir ASAN Life 25

26 ASAN Service Center Statistics Number of services rendered 22 million 6 million 3 million May

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28 Social media facts 422K Facebook user likes 100k Talking about ASAN on Facebook 50% of Active Facebook users in Azerbaijan 1st Among state organizations 28

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30 ASAN s commitment to excellence Quality Management System Occupational Health and Safety Management System British Safety Council Award 30

31 ASAN SERVICE IS THE WINNER OF THE 2015 UNITED NATIONS PUBLIC SERVICE AWARD 1st place winner in the category of Improving the Delivery of Public Services First time in this category among post- Soviet countries UNPSA the most prestigious international recognition of excellence in public service. UNPSA purpose to reward the creative achievements and contributions of public service institutions towards a more effective and responsive public administration in countries worldwide. 31

32 Evolution of ASAN 32

33 Evolution of ASAN One Stop Shop Government Services Only HUB OF SERVICES Public & Private Services Under One Roof 33

34 Become attractive for businesses ASAN as a Hub of services Mobile services Tourism services Legal Advice Internet providers Real estate developers Insurance Utility services Medical Services Cable TV providers Bank Services Apostille Advertisers 34

35 Evolution of ASAN One Stop Shop Government Services Only HUB OF SERVICES Public & Private Services Under One Roof ASAN LIFE Services & Infrastructure Development 35

36 ASAN LIFE New approach for regional infrastructure development and city planning ASAN ABAD ART EDUCATIONAL BANK SHOP/CAFE/CINEMA SERVICE CENTER CENTER CENTER CENTER BRANCH OFFICE ADDITIONAL SERVICES 36

37 ASAN ABAD Nationwide small family business support initiative Know How Product development Financial assistance Business Planning Distribution Branding Logistics Certification 37

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40 ASAN LIFE In Pictures 40

41 ASAN LIFE In Pictures 41

42 ASAN LIFE In Pictures 42

43 Our recent Projects 43

44 ASAN VISA 44

45 Previous situation Applying for Visa was cumbersome Presence Needed Have to be physically present Documents Required Need to submit hard copies Time Consuming Waist of time by physical presence and commute to consular offices Long Waits standing in queues Giving up Passport Submitting passport is inconvenient for regular travelers 45

46 Mission of ASAN VISA Mission of ASAN Visa SIMPLIFYING THE VISITOR VISA PROCEDURES ENSURING TRANSPARENCY AND EFFECTIVENESS BY ADAPTING ADVANCED TECHNOLOGIES 46

47 ASAN VISA NEW APPROACH No need to be physically present No need for hard copies submissions No need to wait within 3 hours APPLY - E PAY - E GET - E 47

48 Visa upon arrival in 3 minutes 48

49 Next step is ASAN visa

50 Informing & Educating Informing citizens about the public services, about their rights and raising issues that are important for the society Collaborating Reinforcing links between the government and society, having a healthy dialogue New Format An entertainment is mixed with collaboration on important policy ASAN AS issues, A NEW OPERATING fostering SYSTEM social 50 dialogue.

51 Services for outsource Application of ASAN standards Front desk Call center Consulting Training 51

52 A new era for public service delivery 52

53 Ministry of taxes National Archive department State Committee on Property State Migration Service Ministry of Labor State Committee on Customs Ministry of Justice Ministry of Economy Ministry of internal affairs ASAN State Millitary Services Citizen

54 АSAN Index information about services access channels for services time requirements for service delivery e-level of information systems 7 criteria for assessment of public services 5 training level of service providers 6 control and complaints systems 7 customer satisfaction measuring mechanisms 54

55 Public Services s Portal PUBLIC 130 SERVICES State Entities Information about public services and delivery processes 757 ASAN SERVICE INDEX Public Services Assessment public services 324 ASAN application Electronic services Platform for collecting offers and complaints about public services ASAN AS A NEW OPERATING SYSTEM 55 31

56 Ministry of Education Ministry of Economy Ministry of Taxes National Archive department State Committee on Property State Migration Service Ministry of Labor State Committee on Customs State courts Ministry of Emergency situations Ministry of Justice Ministry of Health Ministry of Internal Affairs State Exam Center Ministry of Finance Municipalities All other state bodies State Millitary Service Government Citizen Business

57 e-gov Development Development of a new e-gov model proactive Government model Formulation of Single standards for the establishment of Information Systems Identification of Public Data Catalogue (PDC) and data sources Integrating Government information systems (interoperability) Developing the National GIS Adoption new legislation and amendment to the present ones 57

58 Lets collaborate 58

59 THANK YOU FOR YOUR ATTENTION! ASAN AS A NEW OPERATING SYSTEM 59