Resume Leon de Bakker

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1 IT-Management Resume Leon de Bakker mobile

2 Personalia Name: Leon de Bakker Residence: Middelharnis, The Netherlands Birth date: August 12 th 1977 Nationality: Dutch Driver license: Yes, type B Dutch LinkedIn: Education Technical Informatics Vocational Rotterdam Electrical Engineering Vocational Middelharnis Certification and Courses Prince2 Practitioner Prince2 Foundations ITIL Practitioner Agree and Define ITIL Practitioner Incident Management ITIL Practitioner Change Management ITIL Practitioner Problem Management ITIL Practitioner Configuration Management ITIL Practitioner Service Level Management Practical Project Management Time Management Personal effectiveness training Conflict handling training LIFO Project Management (Centric) SACI: Customer decision making awareness course Competences I see myself as a strong leader with a positive attitude which I project outwards to the people I work with. I work from a strong technical background, which helps me analyze and solve any complex issues in business and in operational IT infrastructure. I also have more than ten years of experience in managing complex projects in IT infrastructure environments. I m able to motivate and stimulate my colleges and peers with a can do attitude, to reach goals and milestones within projects and day-to-day operational business issues. Employability Based on many years of experience in IT Management, I can be employed as: (Technical) Project Manager, Service Manager, Team Leader. Last update: March 25 th, 2017 Version 2.0 Page 2 of 9

3 Work Experience Jan 2016 now Project Manager ICT Verizon Business B.V. Data center A9 Program ABN Amro Bank started a project to deliver new fiber optic cables between two data centers because the Dutch government institution Rijkswaterstaat announced plans to restructure the highway A9 (which runs through Amstelveen). As a project manager for Verizon Business I was responsible for a) handing-over of the new fiber optics to the BAU organization (business as usual) within ABN Amro Bank, and b) the installation of fiber optics to every computer room of the data centers and c) support the migration project in moving systems to the new infrastructure. Project scope Define a new approach and setup project plans for the hand-over the new fiber optics, new Entry Rooms and new MDA (Main Distribution Area) to the BAU organization of ABN Amro Bank. Setup roles and responsibility documents for the customer ABN Amro Bank, on how to handle the ER/MDA rooms. Setup a maintenance contract for the new fiber optic cables between the two data centers of ABN Amro Bank. Define capacity, change and request fulfillment management processes for the new fiber optic infrastructure. Setup project plans and maintain planning for the installation of fiber optic cables to the computer rooms. Define approach and setup project plans for new internal fiber optic infrastructure (data room routes). Hand-over the new data room routes fiber optic infrastructure to the BAU organization of ABN Amro Bank. Support the migration project in migrating all systems to the new fiber optic network (SAN, NAS, Mainframe, Private Cloud Systems and core networking components). High intense expectation management of the customer ABN Amro Bank. Deliver weekly management reports on the projects progress. Support the commercial department of Verizon Business in setting up new proposals for following projects. Support ABN Amro Bank in the negotiations and agreements with Dutch government institutions Rijkswaterstaat and municipality Amstelveen regarding the A9 highway and Beneluxbaan projects. Data center EDC Migration ABN Amro Bank started an Epic to phase out the EDC network topology and migrate all connected devices to the existing 3DC network. The determined approach is to support IBM in completing their inventory and define the new 3DC connections and Firewall/Proxy rules. Eventually the EDC network components Last update: March 25 th, 2017 Version 2.0 Page 3 of 9

4 will be removed from the data centers. Cooperation with the A9 Program is required, to make sure the that network components that are identified for removal will not be migrated to the new fiber optic infrastructure. Contract Management ABN Amro Bank, municipality Amstelveen, BAM Telecom, B&B Person, IBM Nederland B.V., Reichle & De-Massari (R&M), Rijkswaterstaat, Tallgrass, SPIE ICS and Verizon INEG. Projects where delivered based on Prince2 and Agile/SCRUM Project Methodology. Jul 2012 Dec 2015 Project Manager ICT IBM Nederland B.V. For the customer IBM in the Netherlands responsible as Project Manager for the ABN Amro Bank account to execute complex delivery projects within the domain of IT Services, Core Banking Systems, Credits & Mortgages and Markets. These complex projects are started from the Change-the-Bank organization and or started from the IBM perspective to enhance systems, processes and to improve customer service levels. Project scope Example projects that were delivered for IBM are: Transferring Product support to the IBM Helpdesk in South Africa, Setup to production new Infrastructure hardware and software, Multiple WebSphere IBM applications and cores, New Print & Mail infrastructure solution, Rollout new Windows 7 (64bit) workstation setup, including application adjustments for the Markets domain. Internet Explorer version 8 to 11 migration and rollout, Oracle Java 6 to 8 migration, Rollout Google Chrome browser to all ABN Amro Bank users, Setup to production first BigData hardware and software environment and extension for ABN Amro Bank Security, Proxy migration for the Datacentre domain, A9 restructuring preparations. Deliver new Web Conferencing model to all ABN Amro Bank users. Rollout IBM Domino Traveler infra for Board of Directors, New environment Worksquare@Home solution for end users. Delivering new Service Management processes for new product introductions. Contract management ABN Amro Bank, Boewe Systec, Capital ID, Everett, Infosys, KPN, Logicalis, MaiosOros, Microsoft, Oracle, Pitney Bowes, Ricoh, TEIN Telecom, TCS, Verizon. Feb 2011 Jun Project / Program Manager ICT IBM Nederland B.V. Last update: March 25 th, 2017 Version 2.0 Page 4 of 9

5 2012 As a Project Manager responsible for the ABN Amro Bank account to transition HP to IBM IMAC processes and to deliver multiple new OLA agreements with third party vendors like: HP, KPN, RBS and Tri-ennium. I also was responsible as Transformation Program Manager for the rollout of the new Helpdesk program to setup a Self Help Web portal, move the Helpdesk functionality from the Netherlands to South Africa, improvement of customer satisfaction, setup and make operational a new Helpdesk for Worksquare product, setup new Service Management processes for the Worksquare product. During the day-to-day operations the Project Manager had to manage the following items; Coaching of peers and SME s, Manage team leader with ongoing projects, Evaluate team leaders and PM s, Deliver PID and project planning for the transition and transformation program, Deliver management weekly reports for senior management and decision making, Preside Project and Program board meetings, Frequent reports on progress and budget status. Contract management ABN Amro Bank, Hewlett Packard, IBM, KPN, RBS, Tri-ennium en Verizon. Projects where delivered based on Prince2 Project Methodology. Oct 2007 Jan 2011 Service Manager ICT Centric Managed ICT Services B.V. Client: IBM Nederland B.V. As a Service Manager for several accounts I was responsible for the day-to-day operational management for the appointed customers and contracts from Centric. Manage team leaders and resources on Large and Small sites and responsible for SLA s to run the daily operations. Providing monthly and weekly reporting and program board meeting for senior management. Responsible for out of scope contract work and getting new projects and resources scheduled and managed for this work. Organize regular meetings with the internal and external customers to discuss and report SLA levels and improvements for ongoing Centric outsourced contracts. Responsible for the implementation and maintaining a set of controls to insure the correct service levels and customer satisfaction for all appointed customers and contracts. First line contact for customers and contracts related to new business and Last update: March 25 th, 2017 Version 2.0 Page 5 of 9

6 escalations, responsible for first response and processing of all questions and issues. During the day-to-day operations the Project Manager had to manage the following items; First contact for the Centric organization and customer teams for the appointed customer and contracts, Coaching team managers, engineers and planners, Managing and evaluation of team resources and peers, Management of absenteeism and replacement resources within the customer teams, Offer new quotations for new projects based on hours and scope, Deliver project plans and management for new customer projects, Site management based on agreed SLA s to drive profits for Centric, Manage third party vendors for the contract customer. For example, Asset Recycling Management programs, Budgetary responsible for year plans, Plan long term planning meeting with the contract customers, Responsible for invoicing of additional work to contracted customers. Contract management ABB, ASML, BAM/Tebodin, Cehave, Centric, Delta Lloyd, IBM Global Account, Inbev, Infoprint Solutions, ING insurance Nederland, Jaguar/Land Rover, Lenovo, Omron, Royal & SunAlliance, SC Johnson, SNT and Whirlpool. Jul 2007 Oct 2007 Project leader ICT Centric Managed ICT Services B.V. Client: TBI Bouw In this contract Leon was responsible for the migration of 1250 users and workstations, hardware and OS renewals. Léon has been put in charge by Centric to run the operation. The migration was based on a standard developed CEW Centric product. The project leader was responsible for: Setup and maintain project plans and planning, Working with set processes within the project environments, Relationship management with all customers, Deliver weekly and monthly project reports, Setup and manage new migration resource teams, Manage peer Project Leaders. Projects where delivered based on Prince2 Project Methodology. Jul 2007 Oct 2007 Project Leader ICT Centric Managed ICT Services B.V. Client: Centric Service Organization Last update: March 25 th, 2017 Version 2.0 Page 6 of 9

7 Help develop new generic customer solutions for future ICT customer sites. The Project Leader has the task to deliver a new solution on a fixed time based planning for the following contracts: Centric Internal IT, SNS Bank, ING Assurantiekantoren and TBI Bouw. The project leader was responsible for: Deliver new project plans, project approaches and work breakdowns, Deliver clear customer needs and translate these into milestones, Act as spokesperson between both customer and the internal Centricorganization, Determine if pilot projects are needed before actual rollouts commence, Resource management for operational teams at the customer sites, Handover running newly running sites to the operational teams. Projects where delivered based on Prince2 Project Methodology. Feb 2007 Jul 2007 Team Leader ICT Centric Managed ICT Services B.V. Client: SNS Bank Takeover as-is IT management from former third party IT management supplier. Deliver a quick management take-over and implement the Centric based ICT Beheer model to the SNS Bank. The team leader was responsible for: Management of the service model for workstations and maintenance for SNS Bank, Manage resource teams of Engineers and planners, Drive profit by managing SLA s, Document and report activities for correct billing, Report to customer and internal Centric organization on progress, Relationship management, Manage projects within the customer s domain, Deliver quotations for extra scoped work. Customer service management was based on ITIL and the Centric based ICT Beheer model. Jan 2006 Jan 2007 Project Leader ICT Centric Managed ICT Services B.V. Client: TNT Post Within the TNT Post organization, a project called Lifecycle werkplekken was setup to replace 4000 PC workstations and migrate 5500 workstations on 480 locations with new OS and applications. The Project Leader was responsible for the setup of the logistical process and delivery of Project Plans and planning for this migration. The Project Leader acts as single point of contact for the customer for Last update: March 25 th, 2017 Version 2.0 Page 7 of 9

8 the multiple location migrations. The project leader was responsible for: Deliver Project Plans and planning for the logistical rollout process, Setup logistical rollout process, Setup resources teams for the rollout plans, Report back to management on progress, Relationship management, Setup invoices for the customer. Projects where delivered based on Prince2 Project Methodology, and service delivery was based on ITIL. Other work history 2006 ING Bank Nederland, Project Leader 2006 Municipality Leiden, Project Leader 2005 ING Bank Nederland, Project Leader 2005 Univé, Project Leader 2005 ING Bank Nederland, Project Leader ING Bank Nederland, Foreman TPG Post, Senior System Administrator 2002 Philips Lighting, Project Engineer 2001 AKZO Nobel, Project Engineer 2001 Robeco, Project Engineer KPN Telecom, Project Leader and Senior System administrator AKZO Nobel, Helpdesk agent and PC Specialist 1998 Nationale-Nederlanden, Test analyst 1997 TBP Electronics, Technical engineer Last update: March 25 th, 2017 Version 2.0 Page 8 of 9

9 References Anneke Bakker Program Manager (IT Services EUS domain) at IBM Nederland B.V. Mobile +31 (0) , Raymond Jerphanion Program Manager (IT Services I&PS domain) at IBM Nederland B.V. Mobile +31 (0) , Rick Vilters Program Manager (Markets & IT Services EUS domain) at IBM Nederland B.V. Mobile +31 (0) , Dick de Lange Resource Manager ABN AMRO Bank account at IBM Nederland B.V. Mobile +31 (0) , Stefan Alderhout Unit Manager at Centric Managed ICT Services B.V. Mobile +31 (0) , Last update: March 25 th, 2017 Version 2.0 Page 9 of 9

Resume Leon de Bakker Agile Project Manager / Product Owner / Scrum Master

Resume Leon de Bakker Agile Project Manager / Product Owner / Scrum Master IT-Management Resume Agile Project Manager / Product Owner / Scrum Master Version 4.2 Last update: 03 January 2019 mobile Personalia Name: Residence: Middelharnis, The Netherlands Birth date: August 12