Zone 1 Rollout Informational Meeting March 18, Facilities Services

Transcription

1 Facilities Services

2 Informational Meeting March 18, 2011 Facilities Services

3 Agenda 1. Introductions 2. Strategic Planning & Reimagining Cornell 3. Re-imagining Facilities Services 4. Zone Management 5. Zone Management in the Units 6. Zone Trade Crew Implementation 7. Questions and Answers Zone 1 Rollout

4 Strategic Planning & Reimagining Cornell

5 Objectives of Facilities/Utilities initiatives

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7 Zone Management Team Team Charge: Establish a zone organization structure for the facilities function campus-wide based on the concepts of central deployed, locally managed facilities employees, and defined, uniform, management-level facilities positions throughout the university. Transition the Trade Shops to a maintenance-focused organization. Goal: Strengthen the partnerships between FS and the units it serves. Improve service delivery. Establish service agreements and tools to measure quality of service. Reduce costs.

8 Zone Management Definition: Organizational structure for Cornell s facilities function that is based on areas of the campus and like facilities rather than departments or technical function Purpose is to improve delivery of facilities services by creating more effective partnerships & accountability between central and unit facilities staff, and Establishing a more uniform approach to staffing the facilities function in the colleges and units

9 Campus Manager Zones Zone 1 CALS, CVM, CHE, SILR, BTI CM Jim Kazda; FM Dann Braid Zone 2 A & S, AAP, JGSM, SHA CM Gilbert Delgato; FM Erik Gray Zone 3 COE, Law, VP Research, Libraries CM Randy Lacey; FM Dave Baildon Zone 4 SAS CM John Kiefer; FM Jim Gibbs Zone 1 Rollout Tab: Resources

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11 Facilities in New York State March 2010

12 Jeff Parsons Maintenance Terry Collins

13 Zone Management in the Units Unit Facilities Director Access Control and Security Space Management Projects Administrative Functions Mailing Services Maintenance and Repair Zone 1 Rollout

14 Zone Management in the Units Zone 1 Rollout Zone support from the unit side of the partnership will be supported in various degrees through Facilities Coordinators, Managers, and Directors Facilities that are not directly connected to a specific college, but have an established unit facilities presence, will continue to function the same as in the past. Examples: Boyce Thompson Institute and Federal Nutrition Facilities that do not have a specific unit facilities presence have been assigned a Primary Organization Barton Hall & Bailey Hall Primary Org. SAS CCC Primary Org. CIT Beebe Hall, Caldwell Hall, Toboggan Lodge Primary Org. CHE

15 Zone Trade Crew Implementation Background ZM Implementation Team Co-Chairs: Lori Barry, Karen Muckstadt, John Kiefer Zone 1 Staffing and Implementation Team: Bill Dowdall, Wayne Davenport, David Lippincott, Dann Braid, Jim Kazda, David Newman, John Kiefer ZM Web Site: Pull down the Resources tab on the FS home page

16 Zone Trade Crew Implementation Three Core Requirements Increase partnership and accountability by deploying trades people by zone rather than by technical function: Locally Managed, Centrally Deployed Keep the strong technical skills of the trade shops Do not add staff zone crew leadership positions will be filled by existing assist. supers and general forepersons (Building Care and Grounds are already zoned)

17 Zone Trade Crew Implementation Two new zone trade shops plus the Campus Life/SAS Shop Each zone trade shop will have a core dedicated staff, sized for corrective maintenance, preventive maintenance, small projects All work requests for Shops services in the zone will go to the zone trade shops and most will be managed there: not just those that will be executed by dedicated zone staff The central shops will be the home of subject matter expertise and specialty services The Shops financial model is unchanged

18 FM Shops David Newman Director Alexa Varricchio Admin Assist IV Rick Roper PC III Safety Manager Lisa Rose Accounts Rep IV Ray Watkins Maint Coordination Bill Szabo SAS Zone 4 Jake Benninger Electric Mark Giblin Sheet Metal Angela Baker Maximo PM Paul Heliseva Endowed Zone 2,3 Larry Garrett Pipe Dan Fuller Control Jim Naylor Chief Estimator Jeff Parsons CC Zone 1 Marvin Paige Carpenter/Paint Rob Morris Refrigeration Rodney Griffiths Mason

19 Zone 1 Trade Crew Zone 1 Rollout Jeff Parsons Superintendent 2 Assist Superintendents Admin/Account Support The Admin support staff is shared among the zone crews and central shops. 2 Maintenance Assistant(s) 5 Plumbers 2 Controls 4 Electricians 2 Carpenters 4 Maintenance Mechanics 2 Painters 2 Trade Assistants

20 Central Shops Zone 1 Rollout Training Standards Safety Protocol Emergency Response Back-up for Zone Crews Specialty Crews Projects Director Central Shops Admin/Account Support Refrigeration Carpenter & Paint Pipe Controls Electric Sheet Metal Lock Millwork Sign Shop Pumps Insulation Utility Infrastructure Sprinklers EMCS Engineering Programming ECI Line Crew Motor Crew FA/Security Mason Little if any will be zoned

21 Zone Trade Crew Implementation Next Steps Meetings with unit staff who will work with trade crews Select assist. superintendents and work crews Individual unit meetings: work flow and communication Integration/interface of zoned personnel with central shops Hire maintenance assistant(s) and integrate with the trade crews Mechanical Shop/preventive maintenance integration Metrics/Measures of Success

22 Zone Trade Crew Implementation Lessons Learned in the Pilot We can t over communicate about Zone Management Some people on campus have a well defined process for working with the Shops and are suspicious about the ZM protocol The pilot zone trade crew is generally very well received by our customers positive feedback on communication and coordination There is a perception that we are forcing emergency calls to flow through the zone trade crew intake process: we are not

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