Applying a Computer Science Degree

Transcription

1 Applying a Computer Science Degree to the IT Market October 2009

2 Introduction 1989 Graduate of Texas A&M Department of Computer Science CCIE #4044 ITIL Foundation Certified Managing Consultant North American Consulting Authored Works When is it Time to Upgrade Plan for Success or Accept Failure A Tale of e-collar Crime 1 in Our Connected World

3 My Career First Job UNIX Administrator for Computer Science Corporation at Johnson Space Center NASA Network Migration from RS232 to LAN Worked to Develop first Virus Scanner for NASA Coax and AUI to 10baseT and Switched Ethernet Transferred from CSC to INET/WANG/Getronics/KPN/CompuCom / / / February 1990 NASA Days Present Commercial World 2

4 My Career (cont) Network Projects Worldwide Halliburton Royal Bank of Scotland Schweitzer Maudit American General American Family AGFA City of Houston Microsoft Ford Network Management Portfolio Marketing Consulting CCIE #4044 ITIL Foundation Certified Baker Hughes 3

5 Business Nature to Communicate Employees communicate via , instant message, and telephone Websites provide advertisement and critical business information Invoices are transferred electronically to vendors and clients Competitive research is available at the touch of a button Business applications are available anytime and anywhere 4

6 What is Information Technology (IT)? HOSTING SERVICES DISASTER RECOVERY APPLICATION MANAGEMENT Infrastructure STORAGE SERVICES SECURITY SERVICES Technology transformation Security Connectivity Applications APPLICATION SERVICES DATA CENTER SERVICES NETWORK MANAGEMENT SERVER MANAGEMENT SERVICE DESK DESKTOP MANAGEMENT ON-SITE SUPPORT ROJECTS/CONS SULTING IT P DISPATCH FIELD/SUPPORT It is the basis for supporting business communications 5

7 Project Methodologies In a consulting context, methodology refers to the tools and methods used by project staff to undertake the work of an engagement. This is the same This is the same practice you learn in developing programs

8 What CS concepts are needed in IT? Software Development Banking Retail Healthcare Sciences Scripting VoIP and Call Centers Automating Services for Help Desk Support Integrating g information from multiple systems Microsoft.NET and JAVA Mainframe to Desktop to Virtualization Operating System Support and Networking 7

9 Jobs Software Developer Systems Programmer Hardware Technician Systems and Network Engineer Consultant Technical Marketing Security and Business Continuity it 8

10 It Could Happen to You! Drug Technician Upstart Ph Pharmaceutical ti l Company College Student C Crime e Syndicate 9

11 About Compucom

12 Business Overview Overview Premier provider of IT Solutions IT Services Procurement Services 20 straight years of operating profit 2008 Revenue run rate of $2.0B Strong Financial Characteristics 80% of IT Services revenue is recurring 90% contract renewal rate Strong contract backlog Minimal CapEx and working capital requirements result in positive free cash flow People and Processes More than 11,000 associates Operations excellence Six Sigma, ITIL for service delivery ISO 9001:2000 distribution centers ISO certification Geographic Presence Dallas, Houston, Boston NOC & HD Toronto Remote Service Mgmt. & HD Calgary Sun HD & CISCO Mexico City HD & Application Dev. Pune, India HD, NOC, DB, User Adm. 11

13 ITO Market Positioning Tier I: Tier II: CompuCom s Value Proposition: Deliver quality of a Tier I provider at a cost of a Tier II provider. 12

14 What Clients & Analysts Say About Us Financial Services Client surpassing our planned cost reductions while providing positive impact upon the business community. Utility Client delivered year over year cost savings of over 50%..setting all time high quality records Everest Group The acquisition of Getronics is a material step forward for CompuCom in both scale and capability. a viable alternative Forrester Research CompuCom has the cost structure, delivery capabilities, and management team to win and successfully deliver Tom Pohlmann, VP, Information Technology Research 13

15 CS Preparation Leads to IT Success Success depends upon previous preparation, and without such preparation there is sure to be failure Confucius (What s a car?) Before everything else, getting ready is the secret to success Henry Ford (Car Inventor) Success is where preparation and opportunity meet. Bobby Unser (Race Car Driver) To mitigate risk requires preparation p and with preparation p comes success Emmitt Wells (Regular Driver) 14

16 Thank You Emmitt Wells