Traineeship (graduate level)

Size: px

Start display at page:

Download "Traineeship (graduate level)"

Walter McCoy
5 years ago
Views:

1 Traineeship (graduate level) Reference TRA EXT Type of contract Who can apply Salary Working time Place of work Closing date for applications Traineeship of between 3 and 12 months in total EU nationals eligible for our traineeship programme ( The trainee grant is 1,050 per month plus an accommodation allowance. Full-time Frankfurt am Main, Germany 31 January 2014 Your role The European Central Bank (ECB) is seeking applications from recent graduates (or students close to completing their studies) for a traineeship in the Data Centre (DAC) and/or IT Data and Network Section (DAN) of the ECB s Directorate General Information Systems (DG/IS). DG/IS provides, operates and supports the IT infrastructure and applications required by the ECB and the European System of Central Banks (ESCB). It comprises five divisions, and DAC and DAN are two of four sections in the Infrastructure and Operations Division (INO). INO is responsible for: operating and supporting systems and applications in line with agreed service levels; establishing, developing and maintaining the Shared Domain Applications portfolio; managing IT-related ECB and ESCB tasks and projects in the Shared Domain Applications portfolio; maintaining infrastructure components and services; maintaining and improving the incident/problem, business continuity, and availability and capacity management processes; providing a Service Desk function.

2 Within INO: 1) DAC is responsible for: all IT operations, which includes the Service Desk, IT end-user support (including special and Executive Board support), systems management of Windows and Unix server systems covering first and second-level support of the supported databases and business applications, first-line operations of the backup and storage infrastructure, operational acceptance function, passive IT infrastructure, voice services, network operations, the business continuity function and the incident and service request management processes. 2) DAN is responsible for: storage, back-up and network technologies, system monitoring and reporting, and database administration, as well as support for the service management tool and the availability, capacity and problem management processes. The aim of the traineeship is to give the successful candidate an opportunity to gain in-depth experience of IT while working in a multinational and multicultural environment. It will provide exposure to conceptual, methodological and practical work on IT systems. The trainee will be assigned tasks by a supervisor. They will vary in nature, but will relate primarily to service design and operation processes, monitoring and reporting, and service improvement. These activities will require close contact with technical experts involved in nearly all areas of IT, as well as an understanding of technological developments in this field. The trainee can therefore expect to have contact with most areas of DG/IS, which will provide a good overview of how IT is implemented at the ECB, as well as of the various IT-related challenges and issues that DG/IS faces. In particular, it is envisaged that the trainee will be involved in the availability, capacity, enterprise monitoring and reporting, incident, service request and problem management processes. The objectives of these processes are as follows: availability management: to ensure that service availability meets the needs of the business and to achieve a high level of service stability; capacity management: to ensure that all aspects of service capacity meet the needs of the business and to achieve a high level of service performance; enterprise monitoring and reporting: to provide our business and IT customers with reliable tools to monitor and to report on IT system performance related to ITIL-based processes; problem management: to identify, mitigate and resolve recurring incidents, as well as to improve the provision of IT services; incident/service request management: to restore normal service operation as quickly as possible and minimise the adverse impact on business operations, thus ensuring that the best possible quality and availability of service are provided. Incident management is the process by which the ECB will react to service interruptions, reductions of service quality, security incidents and service requests. The trainee can expect to be involved in some of the following tasks:

3 contributing to the availability, capacity, enterprise monitoring and reporting, incident, service request and problem management processes and their operation, and performing defined tasks relating to all five processes; contributing to improving the Service Desk first-call resolution; contributing to splitting service requests (request fulfilment) from the incident management process; contributing to defining and publishing a service request catalogue; analysing the availability, reliability and operability of services and components, with a view to identifying any weaknesses and improving services; monitoring and analysing activities in support of investigations into problems with systems and services; tracking progress with the respective technical teams regarding performance issues and the service improvements required; establishing a common methodology for optimising the performance and capacity of IT services; coordinating the establishment of capacity forecasts for IT services, in close cooperation with technical experts, as well as the subsequent aggregation and summarising of the forecasts; enhancing the existing tools for the availability, capacity, incident, service request and problem management processes; contributing to the implementation or improvement of IT event monitoring; if necessary, presenting developments, trends and forecasts to technical teams and management. Qualifications, experience and skills Applicants must have the following knowledge and competencies: at least a first-cycle qualification (e.g. a Bachelor s degree) in information technology, computer science, information system security, engineering, mathematics, or related disciplines, with near-completion of an advanced-level degree being regarded as an advantage; ideally, experience of programming languages such as PHP and JavaScript;

4 ideally, knowledge of ISO (ITIL-based) service management processes; ideally, exposure to business analysis and process analysis methodologies. a very good command of English with proven drafting ability; a good knowledge of at least one other official language of the EU; a working knowledge of MS Office, in particular Word, Excel and PowerPoint; a desire to develop further in the fields mentioned in Section 2. Working modalities The successful candidate will have the following behavioural competencies: examines issues critically and adopts relevant approaches geared towards improvement; communicates ideas in an effective manner and ensures mutual comprehension; is willing to explore all parties underlying requirements to come to balanced conclusions; is a patient and active listener; understands the individual needs of his/her clients and their expectations, and fosters/maintains provider/client relationships; proposes improvements to service on the basis of feedback and analysis; shares information and supports team members in the achievement of common goals; is self-motivated and proactive; pursues projects with energy and drive; generates agreed results within defined time frames. Further Information Traineeship contract of 6 months with possible extension up to 12 months, subject to organisational

5 need and performance. Application and selection process For further information on how to join us,

IT Expert (Enterprise Network and Infrastructure Architect)

IT Expert (Enterprise Network and Infrastructure Architect) Reference 2015-221-EXT Type of contract Who can apply Salary Working time Place of work Closing date for applications Fixed-term contract which