Call for Applications Post of IT Systems Engineer or Senior IT Systems Engineer I or Senior IT Systems Engineer II IT Services

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1 Applications are invited for the post of IT Systems Engineer or Senior IT Systems Engineer I or Senior IT Systems Engineer II at the and as may be required by the University of Malta. Post of IT Systems Engineer Eligibility Applicants should: Be suitably qualified at a relevant first degree level OR have at least five (5) years work experience relevant to this post. Skills and Competencies Required Have the propensity to engage in hands-on highly technical tasks as indicated in the further information sheet; Have good interpersonal, written and verbal communication skills; Have the ability to develop and maintain technical documentation with the necessary level of detail; Have the ability to work independently to a loose task specification and on own initiative; Have good problem solving and time-management skills managing own and overall team priorities; Have the ability to work and coordinate with other staff, University departments and key stakeholders; Have the experience of writing and maintaining tools in a language such as bash, PHP or PowerShell; Have the disposition to learn new skills on the job and to pursue further studies/professional training as may be required. The post holder must be willing and able to work on an 'on-call' basis should the need arise. Additionally, preference will be given to applicants who have qualifications/experience in one of Network Infrastructure, Windows System Administration or Unix System Administration as indicated below. Network Infrastructure: Important: Cisco CCNA/CCNP in Design, Routing & Switching or Wireless or equivalent experience; Desirable: Experience in supporting an enterprise wide wired/wireless network infrastructure spanning a number of buildings; Desirable: Experience in supporting VoIP deployment using Asterisk. or Windows System Administration: Important: Proven expertise in Windows systems administration; Desirable: Microsoft MCSA/MCSE certification.

2 or Unix System Administration: Important: Proven expertise in Unix/Linux systems administration; Desirable: Ability to address the interoperability challenges posed by a mixed platform environment; Desirable: Linux LPI Certification. Experience in managing enterprise-wide projects will be considered an asset. Salary Details The salary attached to the post is 25,212 rising annual increments of 531 up to a maximum of 28,398. Candidates will be entitled to an annual bonus related to performance from 0% to 5% of basic salary. Post of Senior IT Systems Engineer I Eligibility Applicants should: Satisfy the requirements for post of IT Systems Engineer and be in possession of a relevant degree qualification and two (2) years relevant experience OR have at least five (5) years relevant experience. Skills and Competencies Have experience in a supervisory role; Have good interpersonal, written and verbal communication skills; Have good customer oriented skills and the ability to deal professionally with all staff and students; Have the ability to work independently to a loose task specification, on own initiative and under pressure; Have excellent problem solving and time-management skills managing own and overall team priorities; Have the ability to work and coordinate with other staff, University departments and key stakeholders; Possess good project management skills; Have the ability to complete accurate reports and documentation with attention to detail; Have the experience of writing and maintaining tools in a language such as bash, PHP or PowerShell; Have the disposition to learn new skills on the job and to pursue further studies/professional training as may be required. The post holder must be willing and able to work on an 'on-call' basis should the need arise. Additionally, preference will be given to applicants who have qualifications/experience in one of Network Infrastructure, Windows System Administration or Unix System Administration as indicated below. Network Infrastructure: Important: Cisco CCNA/CCNP in Design, Routing & Switching or Wireless or equivalent experience; Desirable: Experience in supporting an enterprise wide wired/wireless network infrastructure spanning a number of buildings; Desirable: Experience in supporting VoIP deployment using Asterisk. or Windows System Administration: Important: Proven expertise in Windows systems administration; Desirable: Microsoft MCSA/MCSE certification.

3 or Unix System Administration: Important: Proven expertise in Unix/Linux systems administration; Desirable: Ability to address the interoperability challenges posed by a mixed platform environment; Desirable: Linux LPI Certification. Experience in managing enterprise-wide projects will be considered an asset. Salary Details The salary attached to the post is 26,972 rising annual increments of 596 up to a maximum of 30,548. Candidates will be entitled to an annual bonus related to performance from 0% to 10% of basic salary. The post holder must be willing and able to work on an 'on-call' basis should the need arise. Post of Eligibility Applicants should: Satisfy the requirements for post of Senior IT Systems Engineer I; Be in possession of a relevant degree qualification and at least three (3) years relevant work experience OR at least seven (7) years relevant work experience two (2) of which must be in Higher Education. Skills and Competencies Required: Have extensive experience in developing, delivering and supporting campus-wide infrastructures and technical services; Have the ability to work independently to a loose task specification and on own initiative; Have the ability to lead and to coordinate effectively with key stakeholders at all levels within and outside the organisation; Have substantial experience in a supervisory role and managing overall team priorities; Have excellent interpersonal, written and verbal communication skills; Have the ability to complete accurate reports and documentation with attention to detail; Have excellent project management and organisational skills; Have the ability to work under pressure, negotiate and resolve conflicting priorities; Have awareness of trends and future directions in ICT and the ability to exploit and apply that knowledge to support and enhance the continued success of the University; Have the disposition to learn new skills on the job and to pursue further studies/professional training as may be required. The post holder must be willing and able to work on an 'on-call' basis should the need arise. Additionally, preference will be given to applicants who have qualifications/experience in one of Network Infrastructure, Windows System Administration or Unix System Administration as indicated below. Network Infrastructure: Important: Cisco CCNA/CCNP in Design, Routing & Switching or Wireless or equivalent experience; Desirable: Substantial experience in supporting an enterprise wide wired/wireless network infrastructure spanning a number of buildings; Desirable: Experience in supporting VoIP deployment using Asterisk.

4 or Windows System Administration: Important: Proven expertise in Windows systems administration; Desirable: Microsoft MCSA/MCSE certification. or Unix System Administration: Important: Proven expertise in Unix/Linux systems administration; Desirable: Ability to address the interoperability challenges posed by a mixed platform environment; Desirable: Linux LPI Certification. Salary Details The salary attached to the post is 28,816 rising annual increments of 641 up to a maximum of 32,662. Candidates will be entitled to an annual bonus related to performance from 0% to 10% of basic salary and a communications allowance Application Procedures Applicants should submit their letter of application by to recruitment.hrmd@um.edu.mt together with their curriculum vitae and certificates. Please indicate which post you are applying for. Applications should be received by Wednesday, 23 rd January Late applications will not be considered. Further information may be obtained from the website: Office of the University Msida, 9 th January _IT Systems Engineer_Senior IT Systems Engineer I 2019

5 Further Information manages the IT infrastructure of the University and offers a range of facilities and services to assist a community of over 20,000 staff and students with their IT-related needs. The role of staff is to proactively support both generic and specific IT requirements for teaching and research in academic departments and/or IT business needs of support and administrative departments. They proactively liaise with end-users, staff and other stakeholders in terms of supporting these requirements and to deliver improved effectiveness and efficiency through the use of IT across the University. is organised into three main service teams: User Services, Technical Services and Corporate Services. IT Systems Engineers typically perform duties within the Technical Services team but may be attached to another service team. The IT infrastructure landscape that falls under the responsibility of Technical Services includes the data (wired and wireless) and voice network, firewalls, data centres, NOC, managed desktop/laptop infrastructure, central services (such as , Web CMS, VLE, DNS and storage) which operate over a mix of Unix and Windows server environments, hosted servers and server virtualisation. Subteams within Technical Services specialise in Networking Infrastructure, Windows System Administration or Unix System Administration. The Network Infrastructure Team is responsible for delivering and supporting a secure and resilient network infrastructure, tailored for the University s connectivity needs, focusing on the design, implementation, monitoring and maintenance of IP networking equipment, VoIP telephony and structured cabling within and between all University buildings at the various campuses. Windows Servers are deployed for various core functions, ranging from use of Active Directory and File Server roles for supporting managed desktops/laptops, to SQL Server for enterprise applications and Hyper-V infrastructure for virtualisation. Unix is widely used in supporting both research and core services including the University website and most web-enabled services such as the Moodle based Virtual Learning Environment, as well as various middleware. also assists in the operation of the.mt domain as well as Malta s participation in the GÉANT project. staff may be required to operate from the main site on campus, from other sites on campus, or other University sites, in order to service the various University departments and as may be required by the University. staff placed with specific University departments may be assigned duties on a day-to- day basis by these departments but will be required to coordinate with senior staff in terms of servicing the departments and will ultimately report to the relevant head of service team within and to the Chief Information Officer & Director of.

6 Post of IT Systems Engineer IT Systems Engineers may also be attached to User Services or Corporate Services team. Main duties & responsibilities may include: Network Infrastructure: Contribute to user requirements analysis and design of proposals; Playing a key role in the process of identifying, procuring, installing, securing, commissioning, documenting, monitoring and maintaining equipment including:- o Layer 2/3 switches; o Wireless infrastructure; o Routers; o Firewall; o VoIP devices; Assisting in the process of identifying, outsourcing, documenting and maintaining passive network cabling including CAT 5E/CAT 6A and optic fibre; Assist with the service monitoring and alerting systems, including Nagios; Windows System Administration: Playing a key role in the process of installing, securing, commissioning, documenting, monitoring and maintaining IT Systems, including: o Active Directory Services management including Group Policy; o Hyper-V virtualisation infrastructure; o SQL Server environment supporting core enterprise software; o Operating systems; o End-user devices including managed desktops/laptops; Supporting the relevant departments with enterprise software, including Student, Library, Finance and HR information management systems. Unix System Administration: Playing a key role in the process of installing, securing, commissioning, documenting, monitoring and maintaining systems, including: o Linux systems, predominantly Ubuntu LTS, but also other distributions as may be mandated by a particular application s supplier; o Apache, MySQL and PHP in a LAMP environment; o Apache as a Reverse Proxy; o Squid web caching. Assist with the technical aspects of systems such as the University s Web CMS and VLE. Other Manage incident reports for service outages or degradation of service including liaison with external entities, to ensure prompt and adequate service, where appropriate; Proactively prepare proposals and recommendations to improve existing facilities, systems, services and policies (e.g. security, networking, green IT etc); Design and develop scripts to automate day-to-day operational tasks; Implement appropriate disaster recovery and business continuity plans; Integration of current and new information systems; Contribute to third-tier support processes, resolving problems, documenting root causes and improving service levels; Supervise junior staff and assist other staff taking over their responsibilities as may be necessary. The post holder is accountable for work carried out by staff assigned to fall under his/her responsibility;

7 Participate in working groups, committees and management meetings as may be required. This includes participation in overseas meetings/events that contribute to the enhancement of IT services; Any other duties commensurate with the grade, as required by senior staff and the relevant head of services team to whom the post holder is attached. Post of Senior IT Systems Engineer I Main duties & responsibilities may include: Network Infrastructure: Contribute to user requirements analysis and design of proposals; Lead and assist as required in the process of identifying, procuring, installing, securing, commissioning, documenting, monitoring and maintaining equipment including:- o Layer 2/3 switches; o Wireless infrastructure; o Routers; o Firewall; o VoIP devices; Lead and assist as required in the process of identifying, outsourcing, documenting and maintaining passive network cabling including CAT 5E/CAT 6A and optic fibre; Manage the service monitoring and alerting systems, including Nagios; Capacity planning, implementation and management of network Quality-of-Service, traffic engineering and bandwidth management. Windows System Administration: Lead and assist as required in the process of installing, securing, commissioning, documenting, monitoring and maintaining IT Systems, including: o Active Directory Services management including Group Policy; o Hyper-V virtualisation infrastructure; o SQL Server environment supporting core enterprise software; o Operating systems; o End-user devices including managed desktops/laptops; Supporting the relevant departments with enterprise software, including Student, Library, Finance and HR information management systems. Unix System Administration: Lead and assist as required in the process of installing, securing, commissioning, documenting, monitoring and maintaining systems, including: o Linux systems, predominantly Ubuntu LTS, as well as other distributions as may be mandated by a particular application s supplier; o Apache, MySQL and PHP in a LAMP environment; o Apache as a Reverse Proxy; o Squid web caching. Manage the technical aspects of systems such as the University s Web CMS and VLE. Other Have operational responsibility for the services and infrastructure assigned to the team; Formulate operational plans, continuous service improvements, and development road-maps, ensuring services and infrastructure remain secure, current and provisioned and supported in line with recognised best practice; Manage, in some cases leading, IT projects or subsets of major projects ensuring that user needs are appropriately identified, and working with key stakeholders to deliver the necessary requirements on time and to budget;

8 Investigate new technologies and applications, contributing technical expertise to decision-making within the Department and sharing such expertise with technical specialists and other colleagues within and wider University; Play a key role in the development and implementation of appropriate disaster recovery and business continuity plans. This includes ensuring that a full disaster recovery procedure is maintained and tested periodically; Ensure that the Network Operations Centre (NOC) is equipped and manned as appropriate and proactively act to prevent service degradation and downtime; Ensure that data centres (including supporting systems such as power, cooling, fire suppression & security) are adequate for the University requirements, fully operational, properly maintained and redundant where appropriate; Manage the University-wide Identity Management System, and the University s involvement in international federated identity management systems, including eduroam and edugain; Play a key role in the automation of day-to-day operational tasks; Manage the integration of current and new information systems; Contribute to third-tier support processes, resolving problems, documenting root causes and improving service levels; Participate in working groups, committees and management meetings as tasked by the head of service team (to whom the post holder is attached). The post holder may be required to act as the primary liaison point for the University s involvement in national and international projects and collaborations. This includes participation in overseas meetings/events as necessary; Supervise junior staff and assist other staff taking over their responsibilities as may be necessary. The post holder is accountable for work carried out by staff assigned to fall under his/her responsibility; Any other duties commensurate with the grade, as required by senior staff and the relevant head of services team to whom the post holder is attached. Other Have operational responsibility for the services and infrastructure assigned to the team; Formulate operational plans, continuous service improvements, and development road-maps, ensuring services and infrastructure remain secure, current and provisioned and supported in line with recognised best practice; Manage, in some cases leading, IT projects or subsets of major projects ensuring that user needs are appropriately identified, and working with key stakeholders to deliver the necessary requirements on time and to budget; Investigate new technologies and applications, contributing technical expertise to decision-making within the department and sharing such expertise with technical specialists and other colleagues within and wider University; Play a key role in the development and implementation of appropriate disaster recovery and business continuity plans. This includes ensuring that a full disaster recovery procedure is maintained and tested periodically; Ensure that the Network Operations Centre (NOC) is equipped and manned as appropriate and proactively act to prevent service degradation and downtime; Ensure that data centres (including supporting systems such as power, cooling, fire suppression & security) are adequate for the University requirements, fully operational, properly maintained and redundant where appropriate; Manage the University-wide Identity Management System, and the University s involvement in international federated identity management systems, including eduroam and edugain; Play a key role in the automation of day-to-day operational tasks; Manage the integration of current and new information systems; Contribute to third-tier support processes, resolving problems, documenting root causes and improving service levels;

9 Participate in working groups, committees and management meetings as tasked by the head of service team (to whom the post holder is attached). The post holder may be required to act as the primary liaison point for the University s involvement in national and international projects and collaborations. This includes participation in overseas meetings/events as necessary; Supervise junior staff and assist other staff taking over their responsibilities as may be necessary. The post holder is accountable for work carried out by staff assigned to fall under his/her responsibility; Any other duties commensurate with the grade, as required by senior staff and the relevant head of services team to whom the post holder is attached. Post of Senior Systems Engineer II Main duties & responsibilities may include: Assist and deputise for the head of service team (to whom the post holder is attached) as may be necessary; Manage staff, including the day-to-day work allocation and staff development; Have operational responsibility for the services and infrastructure assigned to the team; Lead major IT projects/services ensuring that user needs are appropriately identified, and working with key stakeholders to deliver the necessary requirements on time and to budget; Participate in working groups, committees and management meetings as tasked by the head of service team (to whom the post holder is attached). The post holder may be required to act as the primary liaison point for the University s involvement in national and international projects and collaborations. This includes participation in overseas meetings/events as necessary; Investigate new technologies and applications including their use in higher education, contributing technical expertise to decision-making within the department and sharing such expertise with other colleagues within and wider University; Formulate operational plans, continuous service improvements, and development road-maps, ensuring services and infrastructure are secure and documented, and remain current and provisioned & supported in line with recognised best practice; Act as the primary liaison point for IT systems-related tendering and contractual documents, proactively highlighting issues and recommending solutions. This includes negotiation and adjudication of contracts as and where appropriate; Lead the development, implementation and testing of appropriate disaster recovery and business continuity plans; Manage enterprise-wide resource allocation, such as IPv4 and IPv6 addresses and SMI OIDs; Manage the data centres and Network Operations Centre (NOC); Perform duties from amongst those expected from a Senior IT Systems Engineer I; Any other duties commensurate with the grade, as required by the head of service team (to whom the post holder is attached) and Chief Information Officer & Director of. The appointee is expected to work: a. on a full-time basis, and will not be allowed to engage in any other gainful employment without the permission of the Council; and b. at such places and during such hours as may be determined by the University authorities. The Selection Procedure The selection process will follow the document Guidelines for Members of Selection Boards in the Recruitment of Administrative, Technical and Industrial Staff (

10 In accordance with the guidelines, members of the Selection Board will establish the following selection criteria for the selection process: Relevant Academic Qualifications Relevant Work Experience Aptitude and Suitability; and Performance in Interview The appointment will be subject to a probationary period of twelve months and to the provisions of the Statutes, Regulations and Bye-Laws of the University which are now or which may hereafter be in force. Office of the University Msida, 9 th January _IT Systems Engineer_Senior IT Systems Engineer I 2019