Website resources for Aetna International Members ~ Aetna International and Aetna Navigator

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1 Quality health plans & benefits Healthier living Financial well being Intelligent solutions Website resources for Aetna International Members ~ Aetna International and Aetna Navigator

2 Helpful Tip: You should register with Aetna Navigator first at in order to use the same username and password on the secure Aetna International member website. Aetna Navigator Slides 3 11 Aetna International Slides Aetna Inc. 2

3 Aetna Navigator Web View completed claims information for medical, dental and pharmacy Download claims history Access Explanation of Benefits (EOB) statements ~ our vehicle of communication with our members Print wallet size temporary member identification cards Order replacement ID cards The following instructions provide step by step details on how to register for Aetna Navigator, print off Temporary ID Cards and how to locate providers in the U.S. Go to to locate providers and facilities outside the U.S. Aetna Inc. 3

4 Step 1: registration 1 st time user: Click Register Now Complete Personal Information: Check with your HR/Benefits contact for how your name and address were submitted to Aetna during enrollment. Also enter your name exactly as what was used to enroll, i.e., Robert, not Bob. Please be certain to include the zip code of the mailing address that was provided to Aetna during your enrollment process. If an international address, leave zip code BLANK. *** There is no need to register for each family member ~ registering with the Head of Household information (i.e., as enrolled with Aetna International) will provide access to claims information for all family members. *** Aetna Inc. 4

5 Step 2: registration ~ Create your Profile Check with your HR/Benefits contact on whether to select Mail me Paper or Turn off Paper /paperless option. Paperless option will allow you to receive communications (programs and general health information from Aetna), including notifications of claims by and you will be able to view your communications online. Once your profile has been completed, you can then access your website. Aetna Inc. 5

6 Step 3: With your registration completed, you will now be directed to your Navigator home page. Enter your registered User Name and Password in the Member Log In section and click Go. Aetna Inc. 6

7 Aetna Navigator ~ ID Card Upon logging into Navigator, you have access to a number of personalized health information resources such as claims status, electronic explanation of benefits, instant eligibility and more. To view your ID Card click on Get a New ID Card Aetna Inc. 7

8 Aetna Navigator ~ ID Card View your ID Card. Use your Internet browser s print function to print this temporary ID Card. You can also order a replacement card. Aetna Inc. 8

9 Online Tools: DocFind Use DocFind via secure Aetna Navigator at to locate U.S. network providers. Aetna Inc. 9

10 Online Tools: DocFind Advantages of in network providers include (please refer to your Summary Benefit Grid): Discounted Rates Paid at higher coinsurance Providers will file claims electronically and not demand payment up front (insurance company settles up before member portion is paid) Providers will handle any required pre certification of services Aetna Inc. 10

11 Online Tools: DocFind Search by: Zip Code Distance (how far out of this zip code are you willing to travel? As little as 5 miles or as much as 100 miles? Provider Category, i.e., Urgent Care Facilities, Walk in Clinics, Medical Providers, Dental Providers, Hospitals, Dialysis, Labs (including Quest Diagnostics), Facilities (such as x ray, DME), Pharmacy Provider Type (choices based on Provider Category selected) Plan: select Aetna Standard Plans then select Open Choice PPO As an Aetna International member, you have the freedom to visit a doctor or medical facility of your choice without a referral. Select a network provider or medical facility to take advantage of network discounts and larger percentage of coinsurance paid by insurance company (please refer to your Summary Benefit Grid for your specific plan of benefits). Aetna Inc. 11

12 Aetna International Web Find Health Care: doctors, specialists and hospitals outside the U.S. Wellness Center Global Health Information Security Related Information Medical Terms and Phrases Translation Databases Drug Translation Guide Forms Virtual Employee Meeting on demand virtual benefits meeting to walk you through your Aetna International benefits and resources. Aetna Inc. 12

13 Step 1: To login as a member, start by accessing the webpage: (Please note that the URL redirects you to the new page) Click Member in the upper Right Corner under Secure Login Aetna Inc. 13

14 Step 2: U.S Based Plans To access the Login Screen you will need to select Members on U.S Based Plans Aetna Inc. 14

15 Step 3: Login/Register After choosing Members in a U.S Based Plan you will be redirected to the Member Login Screen. (if registered Stop here) If you have not registered please choose Register for online access Aetna Inc. 15

16 Step 4: Registration Choose Aetna International Member from the drop down box Aetna Inc. 16

17 Step 5: Registration Enter your W ID Number Found on your Aetna International ID Card. Follow Instructions in the tooltip (little blue i) next to Temporary Password Following the verification of your Member information, you will be asked to create a User Name and permanent Password Aetna Inc. 17

18 Welcome to the Aetna International secure member website! Find Health Care: Locate doctors and hospitals and request Direct Settlement for large $$ procedures Claims Center: Submit claims online Search claims (link to Aetna Navigator) Health and Wellness Resources: Wellness Center and Virtual Employee Meeting (15 minute video of how to use the website) Your account, your policy: Member Kit ~ how to use your benefits Recurring Reimbursement online set up Forms: Claim form Recurring Reimbursement Election Form Aetna Inc. 18

19 Overview of Aetna International secure member website Main navigation located down left hand side Contact information located on right hand side Just for you content based off of the information you provided during your registration. Center section includes single sign-on link to Navigator, Twitter feed, and more information on each section in the navigation. Aetna Inc. 19

20 Find healthcare Search our directsettlement network. Search the broader International Doctor Directory or find providers in Africa, the U.S. or the U.S Virgin Islands Contact the International Health Advisory Team Aetna Inc. 20

21 Direct settlement provider listing Automatically populates facilities in the city you provided in your registration. But provides you the ability to search for a provider in a different city or country. Also allows you to submit a request for one of the facilities listed or for a facility not in the directsettlement listing. Aetna Inc. 21

22 What is direct settlement? Provides an explanation on the direct-settlement process. Aetna Inc. 22

23 Claims center Search claims links over to Aetna Navigator through single sign-on. Submit claims allows you to submit claims online by uploading the completed claim form and attached receipts/invoices. Online claims submission history allows you to view high-level information on past claims submitted online. Aetna Inc. 23

24 Your travel tools This section includes helpful information, including CityHealth Profiles, Drug Translation Guides, Medical Terms and Phrases, security profiles and a link over to Aetna Intelihealth for health and wellness information. Aetna Inc. 24

25 Health and wellness resources This section provides more information on the International Health Advisory Team, links to the wellness center for health and wellness content, and links to the Virtual Employee Meeting. Aetna Inc. 25

26 Your account, your policy Here you can update your registration account settings ( , city, country), request ID cards through Aetna Navigator, view your member kit materials, sign up for recurring reimbursement, and if you re a WorldTraveler member, access your claim forms. Aetna Inc. 26

27 Forms The forms section includes links to all of the forms you need in a downloadable format. Aetna Inc. 27

28 FAQs Here you will find answers to frequently asked questions. Aetna Inc. 28

29 Contact us This page contains all of the contact information you need, including the International Service Center phone and fax numbers, the claims address, and contact information for IHL and IEAP. Aetna Inc. 29

30 Member Assistance For assistance with website registration or assistance with accessing the tools and resources available via Aetna International and Aetna Navigator websites, please contact: Aetna International Service Center (available 24 hours a day, 7 days a week) Toll Free Phone: Collect Phone: Thank you Aetna Inc. 30