CashPro Online. CashPro Statements. Getting Started Guide

Transcription

1 CashPro Online CashPro Statements Getting Started Guide

2 Table of Contents Introduction... 3 Demand Deposit Account Online Statements Overview... 3 Accessing Demand Deposit Account Online Statements... 4 Additional Features... 5 CashPro Online - Cashpro Statements 2

3 Getting Started Guide Getting Started with CashPro Statements US/Canada Technical Help Desk Hours of Operation Monday Friday 7:00 a.m. 9:00 p.m. Eastern Time Introduction This guide outlines the benefits and provides the information needed to access Demand Deposit Account (DDA) statements and Investment Statements in CashPro Online. Demand Deposit Account Online Statements Overview The convenient online statement format offers several features that make managing account information easier, such as: Viewing check images online. Downloading the statements in a user-friendly Portable Document Format (PDF) with or without check images. Attaching electronic notes to transactions that remain with the statement as long as it is retained. Sending an to a Customer Service Representative about any reported entry. Note: Not all account types support the features listed above. Also, the convenient storage feature allows online statements to be retained for up to 18 months. Bank of America Merrill Lynch provides the following guidelines when setting up a company to receive electronic statements: Create a network drive or directory exclusively for the DDA statements. Limit access to the network drive or directory to individuals who have access to paper statements. Use friendly naming conventions for the DDA statements (for example, October2006), which allow for quick and easy retrieval. Take advantage of the functionality, which populates the with the details of the transaction. Simply enter a question and the Customer Service representative provides the information needed. CashPro Online - Cashpro Statements 3

4 Accessing Demand Deposit Account Online Statements To view the DDA statements online, complete the following: 1. Login to CashPro Online. 2. Click Reporting > Statements. 3. Search the available statements using the Statement Types, Statement Dates and/or Accounts fields. Note: Statements are archived for up to 18 months. 4. Select the desired account(s) check box(es) within Search Accounts. Note: Use the scroll bar to view search results. 5. Click Submit. The search results display. 6. Select one of the following viewing options for the desired account: For... Complete the following... An online statement Click Online. A Portable Document Format (PDF) Click PDF. without check images A PDF with check images Click PDF with Images. CashPro Online - Cashpro Statements 4

5 Additional Features The following additional features are available for online statements: To... Complete the following... View check images Click the Check Number hyperlink within Checks. Add an electronic note to a transaction a. Click the note ( ) icon. b. Enter the desired note. c. Click Save Note. A Note added successfully message displays. d. Click Close to return to the statement. View, print, or delete an electronic note for a transaction a. Click the note ( ) icon. b. Select the desired action: To view the desired note, click the note ( ) icon. To print the note(s), click Print All. To delete a note, click the X ( ) icon. To return to the statement, click Close. Send a message regarding a transaction to a Customer Service Representative a. Click the envelope ( ) icon. b. Enter the desired message. Bank of America Merrill Lynch is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation ( Investment Banking Affiliates ), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated, which is a registered brokerdealer and member of FINRA and SIPC, and, in other jurisdictions, locally registered entities. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured * May Lose Value * Are Not Bank Guaranteed Bank of America Corporation. c. Click Submit. An sent successfully message displays. d. Click Close to return to the statement. CashPro Online - Cashpro Statements 5