CashPro Online Getting Started Guide. Global Payments

Transcription

1 CashPro Online Getting Started Guide Global Payments

2 Table of Contents Introduction...3 Creating a Payment...3 Initiating a Free Form Payment...3 Initiating a Payment Using a Template...7 Decisioning a Transaction...10 Approving a Transaction...10 Rejecting a Transaction...14 Deleting a Transaction...15 Generating Reports...16 Generating an Outgoing Payment Report...16 Customizing Preferences...19 Accessing Preferences...19 Setting User Defined Fields...19 Importing a File...21 Reviewing Import Results...21 Technical Support...23 CashPro Online Getting Started Guide 2

3 Payments Getting Started with CashPro Payments Technical Support Go to CashPro Online > Support > Help > Contact Us. Introduction This guide provides the information needed to create a payment, decision a transaction, generate a report, customize preferences, and import a file in Global Payments within CashPro Online. Creating a Payment There are two ways to create a payment in Global Payments, by inputting a free form payment or using a payment template. For a free form payment, you enter all required information before sending the payment. For a payment template, you use saved payment information to create a payment. Important: Both types of payments require approval to send. Initiating a Free Form Payment To initiate a free form payment, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click Payment Input. The Payment Input screen displays. 4. Click the account number you wish to use for the payment within Free Form Payment by Account. The Payment Entry form displays. 5. Select the desired country from the Destination Country drop-down menu. 6. Select the desired payment type from the Payment Type drop-down menu. Additional fields display. Note: The fields that display will vary based on the selected payment type. 7. Complete the required field(s) within Beneficiary Details. Note: To locate a previously created Beneficiary Party, click Search. CashPro Online Getting Started Guide 3

4 8. Do you wish to send a beneficiary an alert via ? To enter multiple addresses, insert a semicolon after each address. The maximum number of characters is 200. The alert will be sent after the payment is fully approved and acknowledged by the downstream clearing system. There may be a fee associated with this feature. Contact your sales representative for more information. a. Enter the address of each intended recipient in Beneficiary . b. Go to step 9. No Go to step Do you wish to add a note to this transaction? a. Click the note icon ( ) to the right of the Beneficiary field. The Notes for Transaction window displays. b. Select the Send Copy to Beneficiary check box, if desired. If you select this option, you must enter an address in the Beneficiary field. If you do not select this option, the note will not leave Bank of America Merrill Lynch. c. Enter the desired note in Add Note From. d. Go to step 10. No Go to step Do you wish to attach a file to this transaction? You must add a note prior to attaching a file. If you selected the Send Copy to Beneficiary check box in step 9b and entered an address in the Beneficiary field, the file will be sent to the beneficiary. If you did not select the Send Copy to Beneficiary check box in step 9b, the file will not leave Bank of America Merrill Lynch. a. Click Browse. The Choose file window displays. b. Navigate to the file you wish to attach. CashPro Online Getting Started Guide 4

5 (continued) c. Select the file. The maximum file size is 5MB. The file types allowed are.doc,.pdf,.xls,.jpg, and.tif. d. Click Open. The file path displays in Attach File. e. Go to step 11. No Go to step Click Save. The note content and time stamp display. To delete a note, click Delete next to the desired note. To add another note, click Add Note. 12. Click Close. The Payment Entry form displays. 13. Do you wish to send a beneficiary an alert via text message? Note: There may be a fee associated with this feature. Contact your sales representative for more information. a. Select the desired country code from the Beneficiary Mobile Number drop-down menu. Additional fields display. b. Enter the Beneficiary Mobile Number in the text box(es) below the selected country code. c. Click Add. The beneficiary mobile number displays in the list box below. Note: To remove a beneficiary mobile number from the list box, click desired number. next to the d. Repeat steps a - c, as needed. e. Go to step 14. No Go to step 14. CashPro Online Getting Started Guide 5

6 14. Complete the required fields within Payment Details. For US Account Transfers, enter a time for the payment to be completed, if desired. If the payment is approved before the time stamp, it is held until the entered time. If the payment is approved after the time stamp, it is released immediately. For US Fedwire Payments, the Beneficiary and Intermediary Bank IDs can be entered manually. You can enter a Beneficiary Bank ID or Name and Address. 15. Is the Purpose of Payment drop-down menu displayed? Note: Purpose of Payment displays for payment types that allow cross-currency transactions. It is a required field when sending a wire and/or crediting Bank of America Merrill Lynch accounts in certain currencies. a. Select the desired purpose from the Purpose of Payment drop-down menu. Note: If the desired purpose is not listed, select Other. A text box displays below the drop-down menu. Enter a description of 3 to 35 characters in the text box. b. Go to step 16. No Go to step Complete the fields within Optional Information and Additional Routing, as needed. 17. Do you wish to save this payment as a template? a. Click the expand icon (+) to the left of Template Options. b. Select the Save as Template check box. c. Enter a Template Code. Note: The template code must be unique. d. Enter a Template Name. e. Go to step 18. No Go to step Click Continue. The Payment Entry Review detail displays. To cancel the payment, click Cancel. To reset all field values except those within the Payment Type section, click Reset. CashPro Online Getting Started Guide 6

7 19. Are the payment details correct? Click Submit. The Payment Input screen displays a message indicating the transaction has been submitted. No Note: Initiated payments must be approved prior to being released by Bank of America Merrill Lynch. Go to Approving a Transaction for more information. a. Click Edit. b. Revise the payment details, as needed. c. Repeat steps 18 and 19. Initiating a Payment Using a Template To initiate a payment using a template, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click Payment Input. The Payment Input screen displays. 4. Click the desired Template Code within Payment Templates. The Payment Entry form displays. 5. Is an address entered in the Beneficiary field, or is a mobile number entered in the Beneficiary Mobile Number field? Note: All fields within Beneficiary Details are locked. To change the displayed information, you must edit the template. Note: A beneficiary alert will be sent after the payment is fully approved and acknowledged by the downstream clearing system. Go to step 6. No Go to step 6. CashPro Online Getting Started Guide 7

8 6. Do you wish to add a note to this transaction? a. Click the note icon ( ) to the right of the Beneficiary field. The Notes for Transaction window displays. Note: If the Send Copy to Beneficiary check box is selected and an address is entered in the Beneficiary field, the note will be sent to the beneficiary. If the Send Copy to Beneficiary check box is not selected, the note will not leave Bank of America Merrill Lynch. b. Enter the desired note in Add Note From. Note: To cancel the note, click Cancel. c. Go to step 7. No Go to step Do you wish to attach a file to this transaction? You must add a note prior to attaching a file. If the Send Copy to Beneficiary check box is selected and an address is entered in the Beneficiary field, the file will be sent to the beneficiary. If the Send Copy to Beneficiary check box is not selected, the file will not leave Bank of America Merrill Lynch. a. Click Browse. The Choose file window displays. b. Navigate to the file you wish to attach. c. Select the file. The maximum file size is 5MB. The file types allowed are.doc,.pdf,.xls,.jpg, and.tif. d. Click Open. The file path displays in Attach File. e. Go to step 8. No Go to step Click Save. The note content and time stamp display. To delete a note, click Delete next to the desired note. To add another note, click Add Note. 9. Click Close. The Payment Entry form displays. CashPro Online Getting Started Guide 8

9 10. Complete or edit unlocked fields within Payment Details, Optional Information, and Additional Routing, as needed. To unlock a field, you must edit the template. Required fields are marked with an asterisk (*). 11. Click Continue. The Payment Entry Review screen displays. To cancel the payment, click Cancel. To reset all unlocked fields, click Reset. 12. Are the payment details correct? Click Submit. The Payment Input screen displays a message indicating your transaction has been submitted. Note: Initiated payments must be approved prior to being released by Bank of America Merrill Lynch. Go to Approving a Transaction for more information. No a. Click Edit. b. Revise the payment details, as needed. c. Repeat steps 11 and 12. CashPro Online Getting Started Guide 9

10 Decisioning a Transaction After initiating a payment, the payment is sent to the Pending Approvals queue to await a decision. You can approve, reject, or delete an initiated payment from the Pending Approvals queue. Approving a Transaction To approve a transaction, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click Approvals. 4. Click the Payments tab. The payments pending approval display. 5. Do you wish to add an internal note to a transaction? a. Click the expand icon (+) next to the desired transaction. b. Click the note icon ( ) next to the Beneficiary field. The Notes for Transaction window displays. Note: For the note to remain with Bank of America Merrill Lynch, the Send Copy to Beneficiary check box must not be selected. c. Enter the desired note content in Add Note From. Note: To cancel the note, click Cancel. d. Go to step 6. No Go to step Do you wish to attach a file to the note? a. Click Browse. The Choose file window displays. b. Navigate to the file you wish to attach. c. Select the file. The maximum file size is 5MB. The file types allowed are.doc,.pdf,.xls,.jpg, and.tif. e. Go to step 7. No Go to step 7. d. Click Open. The file path displays in Attach File. CashPro Online Getting Started Guide 10

11 7. Click Save. The note content and time stamp display. To delete a note, click Delete next to the desired note. To add another note, click Add Note. 8. Click Close. The Pending Approvals queue displays. 9. Complete one of the following: To... Approve a. Select Approve from the Choose an Action drop-down menu located in the row of selected each transaction you wish to approve. transaction(s) Note: The Totals table updates based on your selection(s). Approve all transactions b. Go to step 10. a. Select Approve All from the Choose an Action drop-down menu located in the header row. b. Go to step Click Continue. The Approved Payments screen displays. 11. Review the displayed selection(s) for accuracy. To change the selection(s), click Edit. To cancel the approval(s), click Cancel. 12. Click Submit. Note: If you are making the final approval of a cross-currency transaction, the FX Manual Rate Acceptance screen may display depending on your FX preferences and transaction type. CashPro Online Getting Started Guide 11

12 13. Complete one of the following: Additional The Pending Approvals screen displays a message that the payment has been approvals are approved. required You need to The screen to activate your Multi-Key SafePass Token displays if this is the final activate your approval required for the payment, and you have not yet activated your Multi-Key Multi-Key SafePass Token. You must activate your token before using it to authenticate your SafePass identity. Refer to Using a Multi-Key SafePass Token for more information. Token Note: Vasco One-Time Password SafePass tokens can no longer be ordered or activated. You need to authenticate with your SafePass Token Go to step 14. The screen for authenticating with your SafePass Token displays. Note: This screen will display if this is the final approval required for the payment, and you have already activated your Multi-Key SafePass Token. Go to step Authenticate your identity using one of the following tokens: Token Description Multi-Key To operate this token, complete the following: SafePass a. Press the red OTP 1 button. The one-time password displays. Token b. Enter the displayed password in the Please enter the number displayed for your code field on the token authentication screen. c. Click Next. d. Go to step 15. Vasco One- Time Password SafePass Token To operate this token, complete the following: a. Press the arrow button to turn on the token. b. Enter your Personal Identification Number (PIN) in the token. The token displays APPL1. c. Press 1 to generate a one-time password. d. Enter the displayed password in the Please enter the number displayed for your code field on the token authentication screen. e. Click Next. f. Go to step 15. CashPro Online Getting Started Guide 12

13 15. Does a message display confirming your token was authenticated? Click Next. The Pending Approvals queue displays, and the request is removed from this queue. No A message displays indicating the request could not be processed, and the request status displays with a warning icon ( ). Point to the icon for further instructions. Note: Requests that are rejected once remain in Pending Approvals and display with a Status of Resubmit. To resubmit a request, repeat steps 9-15 of this procedure. CashPro Online Getting Started Guide 13

14 Rejecting a Transaction Note: Only transactions in a pending approval status can be rejected. To reject a transaction, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click Approvals. 4. Click the Payments tab. The payments pending approval display. 5. Complete one of the following: To... Reject selected a. Select Reject from the Choose an Action drop-down menu located in the row of transaction(s) each desired transaction. A Select a Reject Reason drop-down menu displays. b. Select a rejection reason from the Select a Reject Reason drop-down menu. Note: Selecting Other Reason from the drop-down menu displays a text box in which you must enter a reason with a maximum of 25 characters. c. Repeat steps a and b, as needed. Reject all transactions d. Go to step 6. a. Select Reject All from the Choose an Action drop-down menu located in the header row. The Select a Reject Reason drop-down menu displays. b. Select a rejection reason from the Select a Reject Reason drop-down menu. Note: Selecting Other Reason from the drop-down menu displays a text box in which you must enter a reason with a maximum of 25 characters. c. Go to step Click Continue. Rejected Payments display. 7. Review the displayed selection(s) for accuracy. To change the selection(s), click Edit. To cancel the rejection(s), click Cancel. 8. Click Submit. A message in Pending Approvals displays indicating the transaction(s) have been rejected. CashPro Online Getting Started Guide 14

15 Deleting a Transaction Note: Only transactions in a pending approval status can be deleted. To delete a transaction, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click Approvals. 4. Click the Payments tab. The payments pending approval display. 5. Complete one of the following: To... Delete selected a. Select Delete from the Choose an Action drop-down menu located in the row of each transaction(s) transaction you wish to delete. Delete all transactions b. Go to step 6. a. Select Delete All from the Choose an Action drop-down menu located in the header row. b. Go to step Click Continue. Deleted Payments display. 7. Review the displayed selection(s) for accuracy. To change the selection(s), click Edit. To cancel the deletion(s), click Cancel. 8. Click Submit. A message in Pending Approvals displays indicating the transaction(s) have been deleted. CashPro Online Getting Started Guide 15

16 Generating Reports Global Payments allows you to search for transactions using selected criteria. Using these criteria, you can generate a report containing the selected transactions. You can then save or export the report. Generating an Outgoing Payments Report To generate an Outgoing Payments Report, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click Reports. The Reports screen displays. 4. Select Outgoing Payments Report from the Report Type drop-down menu. 5. Complete one of the following for Amount: To... Search for transactions of a specific amount Search for transactions within an amount range a. Enter an Amount in the box on the left. b. Go to step 6. a. Enter an Amount in the box on the left. b. Enter an Amount in the box on the right. c. Go to step Select the desired option from the Currency drop-down menu. 7. Select the desired option from the Amount Type drop-down menu. 8. Select the desired option from the Date drop-down menu. Note: If you select Current Day, Current Week, or Current Month, the dates in From Date and To Date will change accordingly. 9. Did you select Custom from the Date drop-down menu? a. Enter a From Date. b. Enter a To Date. c. Go to step 10. No Go to step Select the desired option from the Date Type drop-down menu. CashPro Online Getting Started Guide 16

17 11. Do you wish to enter Additional Search Criteria? a. Click the expand icon (+) next to Additional Search Criteria. b. Select Payment Status check box(es), if desired. c. Select the desired option from the Payment Category drop-down menu. d. Select Payment Category check box(es), if desired. e. Select an option from the Transaction Number(s) drop-down menu, if desired. f. Enter transaction numbers in the box to the right, if desired. g. Go to step 12. No Go to step Select the check box for each desired Account Number. To select all accounts, select the check box located in the header row next to Account Number. To filter displayed account numbers, enter a value in the Account Number, Bank ID, Account Name, and/or Account Group fields. 13. Complete one of the following: To... Run the reportclick Run Report. The Outgoing Payments Report displays. To print the report, click Print. To export the report, click Export. To the report, click . Save a custom report a. Click Save As. The Save As Custom Report window displays. b. Enter a Report Name. c. Enter a Description, if desired. d. Select Private or Shared. Note: Shared reports are available to all users in your company. e. Select the Save as default check box, if desired. Note: Selecting this option saves the current report search criteria as your default. f. Click Save. Note: The report name displays within My Reports on the right. CashPro Online Getting Started Guide 17

18 To... (continued) Reset the search criteria to the system default values Export the report a. Click Reset. A confirmation prompt displays. b. Click. a. Click Export. The Export window displays. b. Enter a report Name. c. Select the desired option from the Format drop-down menu. d. Select the desired amount of report detail. CashPro Online Getting Started Guide 18

19 Customizing Preferences Accessing Preferences Preferences allow you to customize your experience while using Global Payments. To access preferences, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click the Preferences link on the right. The Preferences page displays. Preference Categories are located on the left. To modify preferences, click the desired category and complete the fields, as needed. Setting User Defined Fields User-defined fields are customized, unique field codes that easily identify a transaction within CashPro Online. User-defined fields can have customized display names and data characteristics. User-defined fields remain within CashPro Online, but associate meaningful data with the transaction to assist with internal reports and reconciliation. Additional fees may apply when using this feature. Contact your sales representative for more information. To set user-defined fields, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click Preferences on the right. The Preferences screen displays. 4. Click General within Categories. The options for General preferences display. Note: A prompt may display asking if you wish to save your changes. Click No. 5. Select a check box within Payment Entry. The Choose a field type drop-down menu becomes enabled. 6. Select the desired field type from the Choose a field type drop-down menu. CashPro Online Getting Started Guide 19

20 7. Did you select Custom List in step 6? Note: The Custom List window displays. You must provide values that will display in a drop-down menu. a. Click within the Enter text box. b. Enter the desired value. To clear the Enter text box, click Reset. Duplicate values will be accepted. c. Press the Tab key. The entered value displays in the list below. d. Repeat steps a - c, as desired. You may enter a maximum of 10 values. f. Go to step 8. No Go to step 8. To delete a value, click. e. Click Save. The options for General preferences display. 8. Enter the desired field name in Enter text. Note: To delete a User Defined Field, clear its check box. 9. Repeat steps 5 8, as desired. Note: You may define a maximum of five custom fields. 10. Click Submit. A confirmation message displays. Changes are effective immediately. To reset changed preferences to previous values, click Reset. To reset all preferences to system default values, click Reset to system default. CashPro Online Getting Started Guide 20

21 Importing a File To import a file, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click File Import. File Import displays. 4. Click New Import. The New File Import window displays. 5. Select the desired profile from the Profile drop-down menu. 6. Click Browse to navigate to the file you wish to import. The Choose file window displays. 7. Select the desired file. 8. Click Open. The file path and file name display in the File field. 9. Click Submit. A confirmation message displays. To cancel the import, click Cancel. To view import results, click the desired File Import ID. Refer to Reviewing Import Results for more information. Reviewing Import Results To review import results, complete the following: 1. Log in to CashPro Online. 2. Click Payments > Global Payments. The selected landing page displays. 3. Click File Import. A list of recently imported files displays within File Import. 4. Select the desired date range from the Show drop-down menu. 5. Click the desired File Import ID with an Import Status of Pending-Requires Action. Details of the selected file import display. Note: An Unsuccessful file import will display in red. You must make corrections to your file and re-import. 6. View the details of the selected File Import ID. CashPro Online Getting Started Guide 21

22 7. Do any records display Possible Duplicate in the Reason column? Note: Possible Duplicate indicates a record in your file may match another record that has already been processed. a. Select Keep or Delete from the Action drop-down menu for each applicable record. b. Go to step 8. No Go to step Complete one of the following: Note: If you have Successful and Unsuccessful transactions within your import and your import profile setting is Hold file until I manually take action, you must decision the file. To... Process the Successful records from the import file Abort the entire file Click Accept. Note: Unsuccessful records will be sent to the Repair queue to be manually corrected. Refer to Repairing a Payment on CashPro University for more information. Click Reject. Successful records will not be processed. You must re-import the file after making necessary corrections. This completes this procedure. CashPro Online Getting Started Guide 22

23 Technical Support For regional technical support, refer to the table below. Note: The contact information is current as of December For a more recent listing, go to CashPro Online > Support > Help > click Contact Us. Region Location Telephone Number Hours Asia Bangalore (9180) Monday to Friday Beijing (8610) :00 a.m. - 6:00 p.m. Guangzhou (8620) (Local time) Hong Kong (852) India (9122) Indonesia (62) Malaysia (60) Mumbai (9122) New Delhi (9111) Philippines (63) Seoul (65) Shanghai (8621) Singapore (65) Taiwan (8862) Thailand (66) Australia Main (61) Monday to Friday 9:00 a.m. - 6:00 p.m. (Local time) EMEA Main +44 (0) Monday to Friday 8:00 a.m. - 6:00 p.m. (UK local time) Latin America Main (469) Monday to Friday 9:00 a.m. - 6:00 p.m. Eastern Time Brazil (55) Monday to Friday 9:00 a.m. - 6:00 p.m. (San Paulo local time) Mexico (52) Monday to Friday 9:00 a.m. - 6:00 p.m. Central Time United States Main (888) Monday to Friday & Canada 7:00 a.m. - 9:00 p.m. Eastern Time Address asia.tcc@bankofamerica.com asia.tcc@bankofamerica.com emea.directsupport@bankofamerica.com latam_ops@bankofamerica.com cashpro@bankofamerica.com CashPro Online Getting Started Guide 23 Bank of America Merrill Lynch is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation ( Investment Banking Affiliates ), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp., all of which are registered broker dealers and members of FINRA and SIPC, and, in other jurisdictions, by locally registered entities. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured * May Lose Value * Are Not Bank Guaranteed Bank of America Corporation. Ouvidoria Bank of America Merrill Lynch1 DDG: ouvidoria_bamlbrasil@baml.com 1Bank of America Merrill Lynch Banco Múltiplo S.A. e Merrill Lynch S.A. Corretora de Títulos e Valores Mobiliários