Hello and Welcome to the University Village!

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Colleen Briggs
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1 Hello and Welcome to the University Village! On behalf of the entire University Village Staff, I m excited to have the opportunity to officially thank you for choosing us and for making our home your home. I ve met some of you already and hope to meet many more Village residents during the quarter. You re about to enter a very memorable period of your college career. For most of you, you re established students with defined goals, academic achievements and a greater sense of who you are and where you want to go in life. Your new life in the University Village represents your accomplishments, new status as a more matured student and hopes for the present and future. Our mission is to provide you the necessary resources and support to continue to live and learn in a comfortable, attractive, safe and responsive apartment setting. What should you expect as a Village resident? Efficient and effective operation and management of the Village. A student and professional staff that is supported, supervised, trained, creative, student oriented and committed to you and our community Excellent customer service and high quality, safe, secure, comfortable and attractive apartment style housing. Effective on-going communication between the Cal Poly Foundation, Village staff, resident student leaders and Village residents. An out-of-the-classroom educational experience that involves learning, idea sharing and community development. Village residents, leaders and staff working as a team! FUN!! What should we expect from each other? Community members are expected to know and follow the guidelines set-out in the License Agreement etc. Treat everyone with respect and dignity and actively celebrate diversity. An open-mind to new ideas. The sharing of new ideas with fellow residents and staff. A positive can do attitude!! Respect for both the facilities and grounds and on-going care of your apartment. Look out for one another. Leadership and involvement and participation! Learning by doing! Respect for staff and recognition that they have your best interests in mind at all times. Communication and problem solving before a problem gets out of hand. We re committed to making your stay in your Village home the best that it can be. Please take advantage of what we have to offer and get involved. The Village Staff needs you! Please ask them how you may become involved-making the Village the best place to live. I look forward to working with you to make life in the Village even more than you might expect it to be. Together, as a community, we have the best of all possible worlds! Please don t be a stranger. Drop by the Village Business Office and say hello. Best wishes for a wonderful academic quarter. Let us know if there s something we can do to make your stay with us a better one. Sincerely, Ken Fisher Director, Foundation Housing Service

Important Dates for New & Current Residents 2009/2010 Subject to Change - Revised 8/24/2009 April 1, 2009...License fees due for CURRENT residents April 6-12.

2 Important Dates for New & Current Residents 2009/2010 Subject to Change - Revised 8/24/2009 April 1, License fees due for CURRENT residents April CURRENT residents re-license for Summer and Academic Year May 14...Submit cancellation/account summary request for June check May 18.. Last day for CURRENT residents to cancel Summer with no penalty June 1...License fees due for CURRENT residents June Final examinations for spring quarter June 13, 3:00 p.m....last day for CURRENT residents not licensed for summer to check out June CURRENT residents transfer to summer assignments June 21...NEW Summer residents check in June 22...First day of summer quarter classes July 1...License fees due for CURRENT residents July 3...Holiday Campus & Foundation Housing Closed August 1...License fees due for CURRENT residents August 5...Last day for CURRENT residents to cancel Academic year with no penalty September 1.License fees due for CURRENT residents September Final examinations for summer quarter September 5, 3:00 p.m....last day for CURRENT residents not licensed for Academic Year to check out September 7...Holiday Campus & Foundation Housing Closed September CURRENT residents transfer to Academic Year assignments September 22...NEW AND RETURNING Academic Year residents check in September 24...First day of fall quarter classes October 1...License fees due November 1...License fees due November 12 Last day to give 30-Days-Notice for graduating residents moving out in December November 11...Holiday Campus & Foundation Housing Closed November Holiday Campus & Foundation Housing Closed December 1...License fees due December 7-11 Final examinations for fall quarter December 12, 3:00 p.m....last day for graduating residents to check out December 12 - Jan 4...Winter break January 1...License fees due January 3...Move-in for NEW winter quarter residents January 4...First day of winter quarter classes January 18...Holiday Campus & Foundation Housing Closed February 1...License fees due February 15...Holiday Campus & Foundation Housing Closed February 19...Last day to give 30-Days-Notice for graduating residents moving out in March March 1...License fees due March Final examinations for winter quarter March 20, 3:00 p.m....last day for graduating residents to check out March Spring Break March 28...Move-in for NEW spring quarter residents March 29..First day of spring quarter classes March 31...Holiday Campus & Foundation Housing Closed April 1.License fees due May 1. License fees due May 12 Last day to give 30-Days-Notice for residents moving out in June June 7-11 Final examinations for spring quarter June 12, 3:00 p.m.. Last day for CURRENT residents not licensed for Summer to move out

3 University Village Online Services The University Village website is available 24 hours-a-day, 7 days-a-week and contains numerous resources for University Village Residents. The site includes answers to frequently asked questions, informational links and support information. The Important Forms & Documents page provides PDF copies of many of the forms available in the Main Office as well as information on how to submit certain requests online. Additionally, you can review important documents regarding policies at the University Village, including the License Agreement and Village Handbook. For residents who use social networking sites, you can follow us on Twitter or become a fan on Facebook. On these sites we post major announcements as well as upcoming programs and events. Sign up using the links above and you can receive Village announcements anywhere you can view these sites. For your convenience, the University Village uses the StarRez Portal system to provide 24 hour online services to University Village residents. There, you can enter your Bronco ID Number and the PIN Number that was issued to you when you registered online. Using your Portal account you can do the following: Make payments via credit card to your Resident Account. Submit maintenance workorder requests for your apartment Submit your application to relicense for upcoming terms Update your addresses and emergency contact information If you have forgotten your PIN number, please enter your Bronco ID Number and click Forgot Pin Number. Your PIN will be ed to the address on file. Please note that some actions, such as submitting maintenance workorders and requesting late fee waivers, can only be done online. Please browse our website as well as login to your Portal Account and familiarize yourself with these features.

4 University Village Address Information In order to ensure prompt delivery of your mail and packages please address all mail as follows: Include your full name as it appears on your Village License Agreement. Include your mailbox number. (e.g. Box #1337, not P.O. Box) If you have trouble entering the proper format, particularly online, try one of the alternate formats below. Please note that VIS is the postal abbreviation for Vista. Please do NOT: Have any mail delivered to your box under any other name. It will not be delivered. Address your mail using your building and apartment number. Address your mail to 3400 Poly Vista Office or Building 300 Use as your Zip Code. This is for P.O. Boxes only and will delay your mail. Here are some examples of valid address formats: John Doe John Doe John Doe 3400 Poly Vista #1337 Box # POLY VIS #1337 Pomona, CA Poly Vista POMONA, CA Pomona, CA Please be sure to check your mailbox regularly. If your mailbox becomes too full to deliver additional mail, the contents of your mailbox will be brought to your apartment by our office staff and you may be subject to a $25 delivery fee. Additionally, packages not picked up within two weeks may be returned to sender. Finally, if you decide to move away from the Village, be sure to submit a change of address with the United States Postal Service as well as the companies and organizations that send you mail such as the DMV, banks, schools, etc. This will ensure you continue to receive your mail even after you have moved away.

5 University Village Computer Policies All bedrooms at the University Village are equipped with one wired network jack per resident. Additionally, Phase III apartments are equipped with a network jack in the living room. These jacks provide access to the Cal Poly Pomona campus-wide network. For your security, all network traffic is monitored and the following policies apply: I. Only one device may be connected to a network port at any one time. The use of hubs, switches, or routers to provide access to multiple devices is prohibited. II. Wireless routers or any other device used to provide wireless access to the campus network are prohibited. III. Using the network to send or receive music, movies, TV, or any other copyrighted material without express permission of the copyright holder is prohibited. This includes, but is not limited to, the use of programs that use protocols such as Bittorrent, Direct Connect, Ares, and Gnutella. IV. Running commercial operations, servers, or experimental network software is prohibited. Unusual activity may cause your network access to be disabled to protect the network. Violations of any of the above policies will result in the deactivation of your network access. Depending on the severity of the offense, your access may be restored after correcting the violation. Multiple or severe violations may result in permanent deactivation of network access as well as further disciplinary action. The entire I&IT Acceptable Use Policy can be found online here. Additionally, your network access may be disabled if your computer becomes infected with malicious software such as a virus or Trojan horse. Please make sure you have a virus scanner installed and keep it up-to-date at all times. Please see the Safe Computing page on the University Village website for more information. If you have trouble setting up your computer to work with the campus network, please call the I&IT Helpdesk at If there are any problems with your network connection, please submit an IT Workorder on the University Village Website. Make sure to include the MAC address of your computer as well as the jack number on the port you are attempting to use.

6 University Village Communication Policy The University Village may send communications to prospective and current residents either by mail or by . is the primary way in which the University Village communicates with students on virtually every topic, including general information, licensing, fees, deadlines, and appeals. All students receive an account and address from the University at the point of admission. Student addresses at Cal Poly Pomona include an identifier for the student and end All Village communications will be sent to the resident s University account. It is the student's responsibility to check his/her University account daily in order to stay current with University Village communications. Students may chose to have their University forwarded to another account by entering the forwarding address in the Identity Services Control Panel (information on changing forwarding can be found on the e-help website). However, if the student chooses to forward their University address, we will not be responsible for the handling of by outside servers. Given the wide range of computers and programs used by students, every attempt will be made to send messages in a format that can be easily read by all students. Students are responsible for maintaining an accurate mailing address with the University Village through the University Village Online Portal system and for accessing/forwarding their Cal Poly Pomona account. The University Village intends to replace many of the letters sent to students via the U.S. Postal Service with communications. As a result, the University Village recommends that students check their accounts daily. The consequences of not checking are the same as those for not checking your U.S. Postal mailbox. Some of these consequences include missing payment and licensing deadlines. Students are responsible for the consequences of not reading, in a timely fashion, Village-related communications sent to their account. Students have the responsibility to recognize that certain communications may be time-critical. Excuses such as not checking on time, errors in forwarding , returned due to undeliverable address, undeliverable because the mailbox is full, etc. are not acceptable reasons for missing University Village correspondence.

7 University Village Community Advisor Services The University Village Community Advisors (CAs) provide numerous services. These include: After hour administrative services such as lock-outs Assisting in problem solving including roommate conflicts Nightly rounds of the village grounds Organizing community events and programs Tired of studying and just need a break? You can head down to the Recreation Center to check out some of the fun activities available to Village Residents. Just bring your Cal Poly Bronco ID card and request any one of the various items including: Ping-Pong paddles and ball Pool cues and balls Darts Basketball Board games Videos PlayStation CA Office Hours Academic Year Monday Thursday Friday Saturday Sunday 5pm 10pm 5pm 8pm 2pm 8pm CAs may be reached on the duty phone at (909)

8 University Village Laundry Room The University Village laundry room is equipped with the LaundryAlert system to view available machines online as well a receive notification when your machine is finished. Please visit the LaundryAlert website and enter CPPVILLAGE to begin. The machines in the laundry room operate as follows: A. Select payment option: 1) Bronco Bucks on Bronco Card a. Swipe card on the same side as the machine you wish to use. b. After the machine has verified your card, enter the machine number (Note: Washers and dryers have different numbers) and press the pound key #. c. The card reader will then deduct the selected amount from your card. 2) Coins a. Insert quarters into the slot on the desired machine. B. Place clothes in selected machine. Make sure to not overload the machines, they WILL NOT function properly. C. Pour detergent on top of clothes, these machines will work better when High Efficiency liquid detergent is used. Make sure you do not use more than a quarter cup of any type of detergent. These machines are designed to wash with this amount. Any more will clog them and not rinse out of your clothes. D. A wash takes approximately 45 minutes to complete. Do not leave clothes in washer for extended periods of time. They will be thrown away or will spoil making the machine unusable. E. After the wash cycle is completed place clothes into dryer and repeat payment process. F. Once again, DO NOT overload the machine. The load will not dry properly.

909.869.4242 phone village@csupomona.edu 909.869.4155 fax http://www.cppvillage.

9 phone fax Phase I Buildings Community Center Building 300 Phase II Buildings Maintenance Buildings 48, 58 Phase III Buildings 95, 105, 115, 125, 135

10 Local Restaurant and Store Guide At Valley Blvd. & Temple Ave Type Carl's Jr. Fast Food Cantina Express Mexican Fancy's Donuts Donut/Bakery JoJo's Pizza Italian Market Liquor Liquor Store Subway Sandwiches Sushi & Teriyaki Japanese Saigon Bistro Vietnamese Frucci Smoothie At Diamond Bar Blvd & Temple Ave Denny's Restaurant Cleaners Cleaners Little Caesar's Pizza Pixie Donuts Donut/Bakery Starbucks Coffee & Tea Scoreboard Sportsbar/Restaurant UPS Store Mail Center Wendy's Fast Food Wonder Nail Nail Salon At Valley Blvd & Grand Ave AppleBee's Restaurant Akasaka Japanese Cuisine Japanese Bed,Bath, & Beyond Store Bella Napoli Italian Chipotle Mexican Chik-fil-A American Cold Stone Ice Cream El Pollo Loco Mexican Flame Broiler Health Food Golden Spoon Frozen Yogurt HomeGoods Retail IN-N-OUT Hamburgers Kohl's Store L & L Hawaiian Barbeque Hawaiian McDonald's Fast Food Michael's Art & Crafts Store Millie's Restaurant Orange County Teacher's Federal Credit Union Bank Panda Express Chinese Pet Smart Pet Store Pier One Store Quizno's Sandwiches Red Persimmon Nails & Spa Nail Salon Robek's Smoothie Rubio's Mexican Staples Supply Store Starbucks Coffee & Tea Subway Sandwiches T.J. Maxx Retail Ten Ren's Tea Time Tea At Temple Ave & Grand Ave Jack in the Box Fast Food Baskin Robbins Ice Cream Burger King Fast Food Clearwater Bagels Bagel Stater Bros. Grocery Store UPS Store Mail Center Wells Fargo Bank Misc. 24 Hour Fitness Valley Blvd., City of Industry, CA (909) Gym Target Grand Ave, Diamond Bar, CA 91765, Retail Store Fresh and Easy Valley Boulevard, Walnut, CA (909) Grocery Store CVS East Valley Boulevard, City of Industry, CA Drug Store Farm Store S. University Drive, Pomona, CA 91768, Grocery Store Shell W Temple Ave, Pomona, CA 91768, Gas Station Vons- 240 S. Diamond Bar Blvd, Diamond Bar, CA 91765, Grocery Store Last Updated 8/17/2009

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