MNsure Updates. The webinar will begin at 12:30. The webinar is not being recorded, but this PowerPoint will be available on Navigator One Stop.

Transcription

1 MNsure Updates The webinar will begin at 12:30. The webinar is not being recorded, but this PowerPoint will be available on Navigator One Stop. December 5, 2018

2 Open Enrollment Update Open enrollment statistics: 11,575 Medical Assistance applicants 5,403 MinnesotaCare applicants 97,944 QHP sign-ups (2,379 new QHPs) 8,975 QDP (dental) sign-ups 54% qualify for APTC, average monthly APTC by household is $475 Figures are from November 14 MNsure Board Meeting 2

3 December 15 Deadline Consumers must enroll in a QHP by 11:59 p.m. on December 15 to enroll on coverage that begins January 1. QHP s selected after this deadline will receive a February 1, 2019 effective date. Remember: Some consumers may qualify for a special enrollment period that allows special effective dates for coverage. For example, those who experience a loss of qualify health care coverage (job-based coverage, public program) may have until December 31 to enroll in coverage starting January 1. 3

4 Deadline Hours MNsure Contact Center and ARC hours next week: December 13, 8 a.m. 8 p.m. (ARC closes at 6 p.m.) December 14, 8 a.m. 10 p.m. (ARC closes at 6 p.m.) December 15, 8 a.m. midnight (ARC closes at 6 p.m.) Closed Sunday, December 16 The ARC has historically experienced very minimal call volume in the evening during deadline periods. By closing the ARC at 6 p.m., we are able to have more ARC staff available during the busy daytime hours. If you are a navigator that plans to have appointments with consumers AFTER 6 p.m. on December 13, 14 or 15, please contact us immediately so we can make arrangements to support you during those hours. 4

5 Social Media We want to make sure every Minnesotan has insurance so it s important we are all working to get out the word! 5 olkit_tcm docx (Word document so you can copy/paste)

6 Social Media Translated Materials We also have social media translated in Hmong, Spanish and Somali! (Available as Word documents so you can copy/paste images) 6

7 Looking Ahead Holiday Hours The MNsure Contact Center, ARC and Broker Line will have some reduced hours during the holidays: Saturday, December 22: 10 a.m. to 2 p.m. Sunday, December 23: Closed Monday, December 24: 8 a.m. to 4 p.m. Tuesday, December 25: Closed Saturday, December 29: 10 a.m. to 2 p.m. Sunday, December 30: Closed Monday, December 31: 8 a.m. to 4 p.m. Tuesday, January 1: Closed 7

8 Calling the ARC The best time to call (typically the lightest call volumes) is between 8 9 a.m. or 5 6 p.m. Remember the ARC s focus right now is on helping assisters who have a client sitting with them! Please use if you are inquiring about certification, registration for the LEC online tool, the Assister Portal, or payments. If you don t have a client with you, please do a CSR form. If you are checking the status of a life event change, please submit a CSR. Assisters are calling with clients that need to apply and during this time we want to prioritize that. Please have the personal identifiers (PI s) ready for the client you are calling about, 2 PI s to check a case and 3 to do a password reset. Please state what you need right away during the call, such as I need a user name or I need to check this consumer s application. 8

9 Tips From the ARC If the determination is not what you expect and the result is MA or MinnesotaCare, the first call should be to that agency. ARC cannot make changes or corrections on cases to help this. Please do not call multiple agencies at the same time. If you are calling the county, MinnesotaCare, or the MNsure Contact Center; please do not call the ARC at the same time. If you just need a password reset, the quickest option would be to contact the MNsure Contact Center. Please have the consumer direct the call. Be sure to ask the consumer if they already have an online account and if they remember creating a username. A consumer who applied for MA using a paper application may not have one. If they do remember creating an account, then you can call to reset. If you need to call the ARC for a password reset, ask the consumer for their phone number, address, and before calling. 9

10 Tips From the ARC For public program renewals, the best first call should be made to the county or MinnesotaCare. 10 For MinnesotaCare renewals: Before calling, this announcement has the current status of processing MinnesotaCare renewals. Use the MinnesotaCare Information line at any time to get automated information on the status of a case. Call or and follow these steps: Press 1 for Enrolled in MinnesotaCare Then Press 2 for Other Enter two of the following personal identifiers: MinnesotaCare member s SSN Date of birth Member number from the Minnesota Health Care Programs ID card

11 Tips From the ARC For manual account creation requests, it helps to know how it was submitted (faxed/ ed to the ARC or mailed to MNsure?) and when. If an assister has the form submitted in front of them that will help with the 3 PI s. Remember, the ARC can only see requests that ed or fax directly to us. Remember you can use the same secure forever and ever and ever 11

12 Thank you! Use #6 to unmute your line and ask a question. Remember to state your name and organization. Use *6 to remute your line when you are done.