EOHHS Virtual Gateway (The VG)

Transcription

1 EOHHS Virtual Gateway (The VG) How to Use MAP & the VG Change Form Commonwealth of Massachusetts October 2012 Virtual Gateway Users / Providers

2 Agenda What is the Virtual Gateway (VG)? My Account Page (MAP) VG Change Form VG Customer Service Conclusion

3 What is the Virtual Gateway? Public Agency Worker Service Providers Centralized Portal for Health and Human Services at Mass.gov/vg Health and Human Services

4 My Account Page

5 My Account Page Registered providers and heads of household can view member information online. Approximately 420,000 provider MAP hits per month. Minimizes time calling offices to find same information. Helps prevent duplicate applications. Users see if case is active. Less likely application will lag. Users see notices sent by MassHealth. New! Users see list of documents sent to MassHealth for the household, when they were received and whether they have been processed.

6 MAP - Enter SSN or Demographic Information STEP 1: Submit individual s Member ID #, Social Security number or demographic information. Click Search button

7 MAP - Individual Found STEP 2: If found, you will see individual. Click on individual s name

8 No Permission to Share (PSI) On File STEP 3 (No PSI On File): Information about this member/applicant is hidden. You will be prompted to apply for either a One Time or Long Term Permission to Share Information (PSI) for this person. Please note: If you request a One- Time PSI, and another worker in your organization logs in later that day to view information about the same person, this PSI screen, as well as the one that follows, will appear again, even though you or someone else in your organization already completed the PSI process earlier that day. In this situation, simply complete the screens as usual but DO NOT mail in a SECOND PSI to MassHealth. Bottom Line: The One-Time form is valid for a 24 hour period for your entire organization.

9 PSI Requested STEP 3, Continued (PSI Requested): 1. Print PSI 2. Member signs 3. Click to certify that you will mail signed form within three business days to location indicated

10 Health Assistance Benefits Page Overview Member Information Household Information 1 2 Benefit Information Next Steps Eligibility Notices Mail/Faxes Received 6

11 Health Assistance Benefits Page Member Information Household Information Benefit Information

12 Health Assistance Benefits Page Next Steps Eligibility Notices 6 Mail/Faxes Received

13 MAP - Example: Local Office Address & Phone

14 MAP - Example: Eligibility Notices

15 VG Change Form

16 Change Form Virtual Gateway Change Form Allows registered providers and Heads of Household (HOH; those who signed the application and are currently receiving benefits) to update, edit, or delete the following information, on file with MassHealth s MA21 computer system: Residential address Mailing address Homeless indicator Phone Pregnancy status Ethnicity Race Over 56,900 total submitted changes since December, Minimizes having to call or visit a MassHealth office. MA21 Less likely benefits will terminate due to incorrect address on file.

17 Change Form Access MAP Proceed as you normally would in MAP

18 Change Form Access from MAP Message displays on MAP page stating that a Change Form is available, along with the items HOH is able to change Select click here to access the Change Form

19 Change Form Summary Page, Continued: Middle Summary Page: (Middle of Page) Household Information The following household information, currently on file with MassHealth, will display: Homeless Indicator Residential Address Mailing Address Phone Click on the upper right checkbox for the information you wish to change Changes you make to household information apply to all members of household

20 Change Form Summary Page, Continued: Bottom Summary Page: (Bottom of Page) Individuals Information The following information about the individual household members, currently on file with MassHealth, will also display: Ethnicity Race Pregnancy status, if applicable Click on any of the upper right checkboxes for the information you wish to change Click [Continue]

21 Change Form Update Page: Top Update Page: (Top Half of Page) Household Information Information you indicated on previous Summary Page that needed to be changed will display here You may make changes to or remove the following information here: Homeless Indicator Residential Address Mailing Address Phone Please note: Select here to remove prompts will not display if no data is currently on file Make necessary changes Changes you make to household information apply to all members of household

22 Change Form Update Page, Continued: Bottom Update Page: (Bottom Half of Page) Individuals Information Again, information you indicated on the Summary Page that needed to be changed displays here You may make changes to the following information here: Ethnicity Race Pregnancy status, if applicable Make necessary changes Click [Save and Continue]

23 Change Form Confirmation Page: Top Confirmation Page: (Top of Page) Household Information Summary containing previous responses, along with responses from your changes, will display here, for the following areas: Homeless Indicator Residential Address Mailing Address Phone Check that changes are correct

24 Change Form Confirmation Page, Continued: Middle Confirmation Page: (Middle of Page) Individuals Information Summary containing previous responses, along with responses from your changes, will display here, for the following areas: Ethnicity Race Pregnancy status, if applicable Check that changes are correct

25 Change Form Confirmation Page, Continued: Bottom Confirmation Page: (Bottom of Page) Electronic Confirmation To successfully submit your changes, you must: Click on the appropriate checkbox that you, under penalty of perjury, certify that the information on the Change Form is correct and complete, and Certify that you have received authorization from the member or Eligibility Representative to submit the Change Form on his/her behalf Click [Submit]

26 Change Form Submitted After clicking [Submit], you will see this page Click [Close] to end session

27 Virtual Gateway Customer Service Phone: (800) Monday Friday 8:30 am 5 pm Please leave a voic if calling after hours. Customer Service is available to assist you with General questions about the Virtual Gateway Technical questions or system issues Virtual Gateway password resets Please be prepared to provide the following Name, organization, phone number, and address Screen/field you were working on (if applicable) Description of the issue or error message (if applicable) How critical is the issue? Is it preventing you from doing your work?

28 Conclusion Today we reviewed: The Virtual Gateway (VG) My Account Page (MAP) The VG Change Form

29 Questions and Answers