Using Preheaders and Emojis to Make a Memorable First Impression

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1 Using Preheaders and Emojis to Make a Memorable First Impression 1

2

3 WELL HELLO THERE EMILYANN KEY Digital Marketing ERIN ALEMDAR Digital Marketing 3

4 ABOUT US PRIVATELY HELD DIGITAL AGENCY 17 YEARS OF EXPERIENCE RESPONSIVE CAMPAIGNS PERSONALIZED WEBSITES SEO & PPC CLOUD-BASED SOLUTIONS AND MOBILE APPS DATA INTEGRATION 4

5 FACEBOOK ADVERTISING 101 INBOX (R)EVOLUTION

6

7 WE VE COME A LONG WAY 7

8 FROM NAME From Name From Address 8

9 PREVIEW TEXT Hidden Preheader Text Hidden PreheaderText Visible Preheader Text 9

10 WE VE COME A LONG WAY 10

11 EMOJIS Emoji in Subject Line 11

12 FACEBOOK ADVERTISING 101 UNSUNG HEROES OF THE INBOX

13 43% of recipients click the Spam button based on the from name or address. Convince and Convert Blog

14 24% of respondents look at the preview text first when deciding to open an . Litmus and Fluent

15 56% of brands using subject line emojis had a higher unique open rate. Experian

16 (NOT) ACTUAL FOOTAGE OF MY LITMUS PROPOSAL VIDEO 16

17 17

18 GET THAT CONVERSION! 18

19 FACEBOOK ADVERTISING 101 CONSIDER THIS

20 NO SOLICITING Recognizable, trustworthy, relevant Context appropriate considerations: Purpose Transactional vs. promotional vs. awareness vs. exclusive Relationship Relevance Use company name as from name v. CEO s name v. Friends from company name 20

21 21

22 WASTED PREVIEW REAL ESTATE DO write purposeful preview text to inform and guide action DON T skip preview text or risk messy text in the preview bar Alt text and housekeeping text visible in inbox 22

23 SERIOUSLY? 23

24 SUPPORT FOR PREVIEW TEXT ACROSS PLATFORMS 24

25 SUBJECT LINE EMOJI CONSIDERATIONS Is it right for your brand or audience? Does your audience open in clients supporting emojis? Does the subject line make sense with and without the emoji? 25

26 SUBJECT LINE EMOJI IS IT RIGHT FOR YOU? Is it right for your brand/ industry? Don t try to force a fit. Reference: 26

27 SUBJECT LINE EMOJI IS IT RIGHT FOR YOU? 27

28 SUBJECT LINE EMOJI IS IT RIGHT FOR YOU? Is it right for your audience? Perception can vary. 28

29 SUBJECT LINE EMOJI IS IT RIGHT FOR YOU? Same emoji rendering across devices and platforms: Image: Gizmodo 29

30 EMOJI RENDERING Emojis render differently across platforms 30

31 31

32 FACEBOOK ADVERTISING 101 GETTING IT RIGHT

33 HOW TO CODE EM - FROM NAME Character Limits Authentication: Signing signature Deliverability: From domain not name 33

34 HOW TO CODE EM - VISIBLE PREHEADER V. NO PREHEADER Visible Preheader No Preheader 34

35 HOW TO CODE EM - VISIBLE PREHEADER V. NO PREVIEW TEXT Visible Preheader No Preview Text 35

36 HOW TO CODE EM - HIDDEN PREHEADER TEXT 36

37 HOW TO CODE EM - HIDDEN PREHEADER TEXT Hidden preheader snippet White space hack 37

38 NO URLS ALLOWED! Prevent URL in the preview bar when using linked preheader text as preview text 38

39 39

40 HOW TO CODE EM Use hidden preview text and white space hack and visible, linked preheader text 40

41 HOW TO CODE EM (OJIS) No additional code requirements for most ESPs Copy & paste from a reliable emoji library 41

42 REPUTABLE EMOJI LIBRARIES

43 UNICODE.ORG 43

44 GRAPHEMICA.COM 44

45 EMOJIPEDIA.ORG 45

46 FACEBOOK ADVERTISING 101 TESTING

47 LITMUS SUBJECT LINE CHECKER Outlook 2003 Win Apple Mail 8 OSX Office 365 Webmail Gmail Webmail AOL Mail Webmail iphone 6 Plus ios 8 iphone 6 ios 8 iphone 5s ios 8 ipad Mini ios 8 1 issue Outlook.com Webmail Gmail App ios 1 issue Gmail App Android. 1 issue Thunderbird Win. Outlook 2016 OSX Outlook 2013 Win 1 issue Outlook 2010 Win Outlook 2007 Win Yahoo! Mail Webmail ipad Retina ios 8 47

48 LITMUS SUBJECT LINE CHECKER - TEST PREVIEW TEXT Test hidden and visible preheader text Hardcoded hidden preview text 48

49 LITMUS SUBJECT LINE CHECKER Litmus Subject Line Checker: preview text Hardcoded: preview text 49

50 LITMUS SUBJECT LINE CHECKER - EMOJIS 50

51 LITMUS CHECKLIST- EMOJI Windows 10 Mail Gmail Explorer Change of Plans 51

52 TEST WITH REAL PEOPLE -EMOJI 52

53 FACEBOOK ADVERTISING 101 TAKEAWAYS

54 TAKEAWAYS From name, preview & emoji effectiveness varies based on: Environment (mobile vs. desktop) Inbox provider Length & type of customer-company relationship campaign Customer culture & location TEST, TEST, TEST 54

55 THANKS FOR COMING! Contact us: Penrose Pl #450, Chantilly, VA (877) Follow us on:

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