Manual Rabo Corporate Connect

Transcription

1 Manual Rabo Corporate Connect Rabo Trade Access User Manual Export Collections & Direct Collections October 2016

2 Contents 1. Introduction Creating a collection in RTA Before you start Creating a (direct) export collection Amending a collection Creating, using and managing templates Creating a template Creating a collection based on a template Modifying or deleting a template Create a collection with the Issue Same As function Authorising collection orders in RTA Authorising Authorising with the Reader Authorising with the USB Reader Authorising with the Rabo Scanner Refuse Authorising and printing of the remittance letter under a direct collection Modifying or deleting transactions in RTA Modify transactions Deleting transactions notification Annexe Rabo Trade Access 2

3 1. Introduction Rabo Trade Access (RTA) is a user-friendly application with which clients can electronically submit orders for documentary payment products. RTA can be used to conveniently line up, authorise, release and amend Export Collections and Direct Collections. The step-by-step procedures described in this Rabo Trade Access User Manual are designed to support the process of Export Collections and Direct Collections. This manual is intended to show new users the full range of functions offered by RTA, and to assist experienced users who need to look up something quickly about a specific process. Both Export Collections and Direct Collections can be created using RTA. In fact, the latter can only be created via RTA. As always, please contact your account manager with any additional questions that are not addressed in this manual or if you want to know how Rabobank can assist you with your business requirements. Rabo Trade Access 3

4 2. Creating a collection in RTA 2.1. Before you start Detailed information about logging into Rabo Corporate Connect can be found on On Rabo Corporate Connect portal your requested user rights determine if you are able to use the described functionalities. The general RTA User Manual provides information, for instance, how to set the language in RTA and it is important that you have first entered account numbers in RTA under Basic data. Data can be entered in the fields in various ways. Users can enter data directly in the fields, choose from a drop-down list or from a database enabling the system to fill the fields automatically with data sourced from the database (results of calculations for instance). There are three types of fields in RTA: Optional fields: data can be entered in these fields. Mandatory fields: data must be entered in these fields. These data are the basic data for a transaction. The system does not permit mandatory fields to be left empty. Mandatory fields are preceded by a grey block. After confirmation of the order, a message will state which mandatory fields still need to be filled in. Protected fields: Protected fields have a grey background that is automatically filled with data after an ID has been entered, for instance for a counterparty or a BIC/SWIFT code (SWIFT address). Besides manually inputting data in the fields, users can also use special tabs and links as shown below. Note! You are in a secure internet environment when you use RTA. Therefore it is important that you close RTA correctly by clicking on Log out in the centre at the top of the screen. Never click on the cross in the top-right corner of the screen to close RTA. Note! Because you are in a secure internet environment, RTA will close automatically if you have been logged in for some time without performing any further actions (also see annexe). Rabo Trade Access 4

5 Date field: single-clicking a date in the calendar will input that date in the field. It can be removed by doubleclicking the date field and closing the calendar. Favourites: this contains data saved by the user in data tables (under Basic data). BIC+: the user can use this bank data table to search for the correct bank Toolbar: the buttons in the toolbar can be used to proceed with the transaction in a variety of ways. Rabo Trade Access 5

6 2.2. Creating a (direct) export collection Click on Collections in the main menu (blue bar) and select Export Collection to access the Export Collection functionality. Then click on Export Collection for a drop-down list of functions for which you have been assigned user rights. You can choose from two different types of export collection you can create: a direct collection and a regular export collection. A direct collection requires you to provide instructions yourself and ensure that the documents are sent to the drawee s bank. A regular export collection requires you to create an order to send the documents to Trade Services for further processing and forwarding. To create a collection, click on Direct Collection or Export Collection on the left side of the screen. The next screen for creating the collection order consists of four tabs. Click on the required tab or use the next or previous buttons at bottom right to navigate between tabs. The instructions set out here show you how to create a direct collection because that is the most widely used type. The fields and tabs to be filled in for a regular export collection are virtually identical. Rabo Trade Access 6

7 The individual tabs are described below. Tab Main You can fill in the following fields in this tab. Collection Reference This a unique reference number for the transaction that is generated by the system. Client Reference You can include a reference number here that is identifiable for you (this will not be included in the remittance letter). Collection Type - The default setting for this field is Direct Collection. You can change this to Export Collection if required. Collection instruction you can choose from the following options: Deliver documents against payment Deliver documents against acceptance of the draft and payment Deliver documents against acceptance and aval of the draft and payment Deliver documents against issuance of promissory note/letter of payment Deliver documents against acceptance/aval of promissory note/letter and payment Deliver draft/promissory letter for acceptance and payment Deliver draft/promissory letter for acceptance, aval and payment Deliver draft/promissory letter for payment Collection Amount Select the currency from the drop-down list and enter the amount of the collection. Maturity date If deferred payment has been opted for with a fixed maturity date you can click on this field to select a date from the calendar displayed. Rabo Trade Access 7

8 Tenor You will need to fill in these three fields if a deferred payment term has been agreed that is linked to another date. First field : Enter a number Second field : Then select Days or Months from the drop-down list Third field : Select one of the following options: After date of bill of exchange After customs clearance of goods After goods pass food and drug administration After first presentation After arrival of goods After invoice date After sight After date of transport documents Protest instructions You can state here whether the drawee s bank should protest in the case of nonpayment and/or non-acceptance of the bill of exchange or promissory note. Choose from the dropdown list whether and when the bank should protest: Protest in case of non-payment Protest in case of non-payment / Non-Acceptance Protest in case of Non-Acceptance Do not protest If you choose one of the first three options the direct collection must contain a bill of exchange/promissory note. Tab Parties Rabo Trade Access 8

9 In this tab, state the parties involved in the collection. It contains the following fields: Drawee Details ID If you have saved the name and address details of the drawee as a counterparty (under Basic data in RTA), you can enter the ID (the name) here under which the drawee is listed and saved in the database. The name and address of the drawee will then be retrieved automatically from the database. Clicking on the link Search will open a separate screen in which you can select the ID of the buyer. Next, click on the ID to display the name and the address. If the ID is not included in the database, skip this field and key in the name and address of the drawee in the next four fields. Collecting Bank Details ID The drawee (buyer) or an order confirmation will inform you of the bank details of the drawee. If you do not have the SWIFT code you can find it via BIC+. If you cannot find this bank in the BIC+, you can select the head office of that bank that is located in the same country and copy the address details of that bank. Sometimes the address details of a bank will be incorrect. Ticking the box Click here if the address stated above is not correct will allow you to edit the address details. Note: This option is not available when you create a regular collection, in which case you can include the correct bank address in the special instructions (last tab). You can also retrieve the bank details from the favourites list if you have saved them there previously. The functions Standing Module and Bank Maintenance allow you to create and manage bank details in an address book. Additional Parties In the field for Additional Parties you fill in the details of all Additional Parties involved in the transaction. ID If you have saved the name and address details of the party in the Standing Module you can select the ID by clicking on the Search button. If the ID is not included in the database, skip this field and key in the name and address of the party in the next four fields. Name Name of the additional party Address Here you fill in the address of the additional party and at the end of the third address line you select the ISO country code of the concerned address. In case the countrycode is not known by you, then you can search and select the concerned country and the ISO country code is automatically filled in for you. If no Additional Parties are involved in the transaction you can confirm this by ticking the box Click here if there are no additional parties. In case more than 1 additional party is involved in the transaction you can tick the box Click here if there are more additional parties involved. Then extra fields for another additional party are show on the screen. You can repeat this action twice. Rabo Trade Access 9

10 Transport Tab On the Transport you fill in the details concerning the transport of the goods. The fields to be filled in are described below. Dispatch from In this field you enter the original place of shipment of the goods, accompanied by the concerned ISO country code. In case the ISO country code is not known by you, you can search for the correct ISO country code by clicking on Search. After selecting the concerned country the country code will be automatically filled in for you. (Air) port of Loading/Departure In this field you enter the (air)port of loading/departure, accompanied by the concerned ISO country code. (Air) port of Destination In this field you enter the (air)port of destination, accompanied by the concerned ISO country code. For transportation to In the field you enter the final destination of the goods, accompanied by the concerned ISO country code. Transhipment - Here you select Yes or No to the question if transhipment is taking place. In case transhipment is taking place an extra field is shown. Port of transhipment In this field you enter the (air)port of transhipment, accompanied by the concerned ISO country code. Carrier In this field you enter the name of the carrier, accompanied by the concerned ISO country code. In case more carriers are involved in shipment of the goods you can tick the box Click here to add one additional carrier after which extra fields for an additional carrier are shown. Rabo Trade Access 10

11 Transport Type Choose for the concerned transport type by ticking the concerned box(es). In case of combined transportation you can tick multiple boxes. In case of shipment by vessel two extra fields are shown on the screen: Vessel name In this field you enter the name of the vessel IMO nr. The IMO-number is a ship identification number consisting of three letters IMO followed by a number of 7 digits. This number can be filled in in this field. This field is not a mandatory field but adding the IMO number improves the time needed for verification of the transaction. Goods Tab On the Goods tab in the field Description of Goods you fill in the description of the goods of the underlying transaction. Rabo Trade Access 11

12 Tab Documents You can specify the documents you will be forwarding in this tab. The most widely used document types are listed on the left. Select the relevant documents by ticking them and then state the number of originals and copies. If the documents you require are not shown in the standard list you can add them yourself at the bottom (click on more to display more empty fields, up to a maximum of 10). Tab Charges You can enter the allocation of charges and settlement details in this tab. It comprises the following fields: Rabo Trade Access 12

13 Rabobank Charges For Use the drop-down list in this field to state whether the drawer or the drawee should pay Rabobank s charges. These charges are usually payable by the drawer. Waive Charges if refused If you selected Drawer in the preceding field, this field defaults to No. If you entered Drawee, you can state here whether or not the drawee can refuse the charges. Other Bank Charges For Use the drop-down list in this field to state whether the drawer or the drawee should pay the charges of collecting and/or other banks. These charges are usually payable by the drawee. Waive Charges if refused If you selected Drawer in the preceding field, this field defaults to No. If you entered Drawee, you can state here whether or not the drawee can refuse the charges. Account to be Credited Use this field to state to which account number and in which currency (euro or foreign currency) the collection amount should be credited. Special instructions You can use this field to state extra details for the transaction that you want to include with the remittance letter. After all required details for the collection have been entered, there are various completion options at the bottom of the screen: Confirm If you want to fully complete the transaction. If this is successful, the message Transaction completed successfully will be displayed (if not, the system will automatically remind you that you have forgotten to fill in a field). After completion the transaction will be given the status Pending and will need to be approved and signed by the authorised supervisor accordingly in the function Authorise Collection. Save You can temporarily save a transaction that you are unable to fully complete yet. The transaction will be given the status Saved. You can then resume the transaction later and complete it by clicking on Modify Collection. Transactions that have not yet been signed and transactions that have been saved can subsequently be changed using the function Modify Collection. Template Before you confirm or save a transaction, you can also save the transaction as a template by clicking on Template. You can call up this template for subsequent collection orders to save you from re-entering the fixed details every time. Cancel Abort the transaction. Authorise Collection (section 6), Amending a collection (section 3) and Creating a template (section 4) are discussed in more detail below in this User manual. Rabo Trade Access 13

14 3. Amending a collection To create an amendment for a (direct) collection that has already been forwarded and processed, go to Amendment within the Export Collection functions. This will open a screen showing all collections already processed by Trade Services. You can find the collection to be amended in the list by (partially) entering one or more selection criteria such as the Collection reference, your reference number, Drawee and Collecting Bank details. Click on Filter to display a list of all collections already processed by Trade Services that meet the criteria. Note: Text entered in the search fields is case-sensitive. Tick the collection you want to amend and click on Select. The amendment order comprises three tabs: Main, Amendments and Additional Details. Clicking on one of the three tabs will take you directly to that area. Rabo Trade Access 14

15 Tab Main This tab shows general collection information such as the Collection Reference, Your reference, Collection Date and Amount, Maturity Date or Tenor Days (if applicable) and details of the drawee. No changes can be made in this tab. Tab Amendments In this tab, fill in only the fields to be modified. This tab comprises the following fields: Collection Amount Select the new currency from the drop-down list and enter the new collection amount. Maturity Date If a deferred payment has now been agreed with a fixed maturity date, you can click on this field and select a date in the calendar displayed. Tenor Days If a new tenor has already been agreed that is linked to another date you should fill in all three fields. First field : enter a number Second field : then select Days or Months from the drop-down list Third field : select one of the following options: After date of bill of exchange After customs clearance of goods After goods pass food and drug administration After first presentation After arrival of goods After invoice date After sight After date of transport documents Drawee Details If you have saved the name and address details of the new drawee as a counterparty (under Basic data in RTA) you can enter the ID (the name) here under which the drawee is listed and saved in the database. The name and address of the drawee will then be retrieved automatically from the database and the details of the original drawee will be overwritten. Clicking on the link Search will open a separate screen in which you can select the ID of the drawee. Then click on the ID to display the name and address. If the ID is not in the database, skip this field and manually delete the contents of the next four fields and key in the name and address of the new drawee. Additional Parties In the field for Additional Parties you fill in the details of all Additional Parties involved in the transaction. ID If you have saved the name and address details of the party in the Standing Module you can select the ID by clicking on the Search button. If the ID is not included in the database, skip this field and key in the name and address of the party in the next four fields. Name Name of the additional party Address Here you fill in the address of the additional party and at the end of the third address line you select the ISO country code of the concerned address. In case the countrycode is not known by you, then you can search and select the concerned country and the ISO country code is automatically filled in for you. Rabo Trade Access 15

16 If no Additional Parties are involved in the transaction you can confirm this by ticking the box Click here if there are no additional parties. In case more than 1 additional party is involved in the transaction you can tick the box Click here if there are more additional parties involved. Then extra fields for another additional party are show on the screen. You can repeat this action twice. Tab Additional Details If required you can enter the following extra details in this tab: Return the documents and close your file. After acceptance, please retain the draft(s), and collect proceeds at maturity. After acceptance, please airmail the draft(s) to us. You can use the field Remark to add (extra) instructions that you have not been able to enter previously in another field. After all required data for the amendment have been entered, there are various completion options at the bottom of the screen: Confirm - If you want to fully complete the amendment of the transaction. If this is successful, the message Transaction completed successfully will be displayed (if not, the system will automatically remind you that you have forgotten to fill in a field). After completion the transaction will be given the status Pending and will need to be approved and signed by the supervisor authorised accordingly in the function Authorise Collection. Save - You can temporarily save a modified transaction that you are unable to fully complete yet. The transaction will be given the status Saved. Cancel Abort the transaction. Amendments of a transaction that has not yet been signed and amendments of a transaction that has been saved can subsequently be modified via the function Modify Transaction. Authorise Collection is discussed in detail later on in this manual. Note: If you submit the amendment via RTA and new documents must also be sent to the collecting bank, it is best to have these sent to the collecting bank by Trade Services. In our experience, amendments and/or new documents are rarely if ever accepted by the collecting bank if they are sent by clients themselves. Rabo Trade Access 16

17 4. Creating, using and managing templates You can use the template function for collection orders requiring the data to be re-entered repeatedly. This function enables you to create a template with details and conditions that apply to all collection orders or one or more drawees. This precludes the need to enter the same information over and again. When creating a template, you can opt to include very many or, conversely, only the basic details. You can also create several templates, for instance one template for each drawee. The template can then be used for various new collection orders, avoiding the need to have to enter certain details again and again Creating a template To create a template, first go to the Export Collection function. Then select Direct Collection or Export Collection and enter the fixed details in the required transaction fields as described in section 2. You can save the template you have created by using the Template button at the bottom of the last tab, Charges. Rabo Trade Access 17

18 Clicking on the template button will open the Template List. In the next step, enter only the following details: Name - Give each template a unique name. Type - Select whether the template is Private or Public. Private templates will only be available to the current user, while Public templates will be available to all users. Note! It is not possible to create a template from a previously saved order that you have resumed using the function Modify Collection under the Export Collection functions Creating a collection based on a template To create a new export collection order on the basis of a template created previously, go to the Export Collection function Direct Collection or Export Collection. A new transaction will be displayed. Next, click on the template button at the bottom of the screen in the first tab, Main. This will open a new screen containing the Template List, showing templates created previously. Tick the template you want to use and click on load to copy the details from the template to the transaction fields in the new order. Rabo Trade Access 18

19 You can also use the filter function with four different search criteria to find the correct template if the template list is very long. To do so, you can first state whether the search criteria should for instance contain (= contains) or be exactly (= equal to) a specific search string. You can filter by template name, created by (= card number of the person who created the template), the creation date of the template and/or the type (= private or public) of template. For instance: if you choose created by plus contains and enter 9605 in the next field you will see a list of all templates created by the user with a card number containing After the details have been successfully loaded you can if required still modify them in the new Collection order. The system will display the following message if the details have been successfully loaded. Note! It is not possible to load a template from a previously saved order that you have resumed using the function Modify Transaction under the Export Collection functions Modifying or deleting a template Sometimes a template will need to be modified because it will come to contain details that are out of date or details need to be supplemented and/or deleted. Templates can only be modified indirectly, as follows: Go to the Export Collection function Direct Collection or Export Collection and at the bottom of the first tab, Main, for the new transaction click on the template button and select the template to be edited from the list of templates created previously. Then click on load. You can edit the data after they have been successfully loaded. After modifying them, go to the last tab, Charges, and click on the template button again. Re-select the same template as at the start and then click on Update. Rabo Trade Access 19

20 The modifications have now been saved in the template under the same template name. The following message will be displayed in the transaction. You can now cancel the new order, unless you want to create a new Collection order immediately. To delete a template, follow the same procedure described above. Instead of Update click on Delete. The following message will be displayed in the transaction. Note! It is not possible to modify or delete a template from a previously saved order that you have resumed using the function Modify order under the Export Collection functions. Note: The function Template Maintain under the menu Standing Data is intended only for changing a template from Private to Public. Rabo Trade Access 20

21 5. Create a collection with the Issue Same As function If you use orders for which the same details need to be included again and again you can also use the Issue Same As function. You can save time by copying a previously created collection in order to create a new Export Collection. Go to the Export Collection function Direct Collection or Export Collection. A new transaction will be displayed. Then click on Issue Same As in the top right-hand corner in the first tab, Main. Clicking on Issue Same As will take you to a list of transactions created previously. As you create more transactions, the list will continually grow longer. A search function will make it easier for you to find the transaction to be copied. You can customise the search function to allow you to search by Collection reference number, Currency, Collecting Bank (=Name of bank of drawee) or Drawee Name. The field alongside is set to Contains but if required you can set it to Equals or Begins With. To the right, you can then enter the appropriate text to be used to find the transaction created previously (this is case-sensitive). Next, in the column MAIN REF. NO. click on the correct collection that is to be copied. Except for the Collection reference number and other reference numbers, most of the details of the selected transaction will be loaded into the new request. Modify the transaction fields as required before confirming the collection order. Rabo Trade Access 21

22 6. Authorising collection orders in RTA After filling in and completing a (direct) export collection or completing an amendment, it must be approved and signed by a duly authorised user in RTA. After the orders have been signed, they are submitted to Trade Services for further processing. You can if required still modify orders by using the Export Collection function Modify Transactionr until the first signature has been placed. If you are using direct collections an extra verification will take place at the signing of the transaction. Also you will only be able to print (or save) the remittance letters for sending the collection documents after the orders have been authorised. For further details about the verification of direct collections and printing of the remittance letter see section Authorising Go to the function Authorise Transaction. You can look in the list for the collection to be signed. If required you can use the filter function to do so. Enter (partially) one or more selection criteria such as the Collection Ref, your ref, Company Name and Collecting Bank and click on Filter to display a list of all transactions that meet the stated criteria (the text entered in search fields is case-sensitive). Tick the transaction that you want to authorise and click on Select. The transaction will be displayed and you can review it tab by tab and check its correctness. On the last tab, you can use the buttons Refuse or Release to refuse or authorise the transaction after you have accepted the additional rules pursuant to sanction legislation (have ticked I hereby confirm ). Rabo Trade Access 22

23 Mult signing of transactions This functionality is only available on request. If requested please contact your accountmanager. If you use the functionality to sign multiple transactions simultaneously, you check the boxes of the transactions you would like to sign and choose select. You need to agree to the terms and conditions by checking the box. Subsequently, you choose sign to be able to sign all transactions simultaneously. This is only possible with the USB reader or the Rabo scanner. Attention: If the transaction is not approved immediately this means that the transaction needs to be verified with regard to laws and regulations before it can be processed. If you have activated the notifications you will be kept up-to-date with regard to the status of the verification. You will receive a message within 2 working hours. Rabo Trade Access 23

24 You will need a reader, scanner or a USB reader to authorise a transaction. Reader USB reader Rabo Scanner Authorising with the Reader The pop-over for signing with the reader appears if no USB Reader is connected. Follow the instructions and compute the signing code and enter it on your screen. Then click on Verzenden. If you have selected several orders for signing, the next selected order will automatically be presented for signing. Depending on the size of the transaction amount you will be asked to enter one or more check sums: Transaction amount Number of check sums Up to 10,000 1 From 10,000 to 100,000 2 From 100, million Authorising with the USB Reader The PIN number window will appear. Then key in the PIN number of the card and click on OK. Note: In most cases signing by one user within your company will be sufficient. This depends however on how the mandates for signing have been requested for RTA. It is therefore also possible that a double authorisation will be required within a company for the orders to be signed. In that case the procedure must be repeated by another user who is authorised to sign. Rabo Trade Access 24

25 Authorising with the Rabo Scanner The pop-over for signing with the reader appears if no USB Reader is connected. Follow the instructions and compute the signing code and enter it on your screen. Then click on Sign. If you have selected several orders for signing, the next selected order will automatically be presented for signing Refuse If you opt for Refuse you can state the reason for the refusal: You can resume the order later via the Export Collection function Modify Transaction and make modifications Authorising and printing of the remittance letter under a direct collection At time of authorisation of a direct collection an extra verification takes place to comply with international laws and regulations. After clicking on the Release button you will see the status bar below in which you can see the progress of the verification. The different outcomes of the verification are described below. Rabo Trade Access 25

26 1. Transaction approved When the transaction is approved you will see the following pop-up that shows that the transaction is approved. After clicking OK you can continue authorising the transaction and printing the remittance letter. 2. Transaction verification pending In cases further investigation of the transaction is needed the following pop-up is shown on the screen. This means that further investigation is taking place to check if the transaction complies with international law and regulations. You will be informed about the status of the verification by . To receive these s it is important that you have activated the notifications for Transaction Verification as described in chapter 9 of this user manual. When notifications for Transaction Verification have been activated, you will receive one of the following s within 2 working hours. Rabo Trade Access 26

27 Transaction Approved The transaction is approved. U can now authorise the transaction again in the Authorise Collection function. As long as you didn t make any changes in the content of the transaction the verification will not be executed again. As soon as you make a change in the content of the transaction through the Modify Collection function the transaction will be verified again when authorising the transaction. Transaction Not approved The transaction is not approved en will be cancelled. The status of the transaction in RTA will be cancelled. To print the remittance letter of a Direct Collection the transaction must first be approved and authorized. When the transaction is approved immediately at authorisation you can print the remittance letter directly after authorisation by clicking on View Document. Rabo Trade Access 27

28 In case further investigation is needed and the transaction cannot be approved immediately, you will be informed about the status of the verification through pop-ups and notifications. The remittance letter can only be printed after the transactions is approved. You will receive an as soon as the verification is completed. To receive these s you have to activate the notifications for Transaction Verification as described in chapter 9 of this user manual. As soon as you have received an that the transaction is approved you can authorise the transaction again in the Authorise Collection function and you can print the remittance letter as described above. Rabo Trade Access 28

29 7. Modifying or deleting transactions in RTA 7.1. Modify transactions Collection orders or amendments that have not yet been authorised, have been rejected or have been temporarily saved can still be modified via the Export Collection function Modify Collection. The status of these orders is pending or saved. Click on Modify Collection and if required use the filter function to rapidly find the order to be modified. Enter (partially) one or more selection criteria such as the Collection Ref, your ref, Company Name and Collecting Bank and click on Filter to display a list with all transactions that meet the stated criteria (the text entered in the search fields is case-sensitive). Tick the transaction you want to modify and click on select. The order will be displayed and you can edit the details as required. Click on confirm when you are ready Deleting transactions Collection orders or amendments that have not yet been signed, have been rejected or have been temporarily saved can be deleted via the Export Collection function Delete Pending Records. The status of these orders is pending or saved. Click on Delete Pending Records and if required use the filter function to rapidly find the order to be deleted. Enter (partially) one or more selection criteria such as the Collection ref, your ref and Drawee Name and click on Filter to display a list with all transactions that meet the stated criteria (the text entered in the search fields is case-sensitive). Tick the order you want to delete and click on Delete. Rabo Trade Access 29

30 The order will be displayed and you can delete the transaction by clicking on Delete in the last tab. The next screen will ask you to confirm this. Click on OK to delete the transaction. Rabo Trade Access 30

31 8. Viewing the status of an export collection After a Collection order or amendment has been approved and signed by a duly authorised user in RTA it is submitted to Trade Services for further processing. As soon as the order has been processed and authorised there an update of the transactions will be processed in RTA. You can use View Status under the Export Collection functions to see that the transaction has been assigned a new status in RTA showing the timing and nature of the last action performed for the transaction. In the example below, you will see the most recent action and its status reflected for each transaction in the last 3 columns. You can also view all actions for a single transaction in detail. Click on View status and if required use the filter function to rapidly find the order. Enter (partially) one or more selection criteria such as the Collection ref, your ref, Drawee Name and Collecting bank and click on Filter to display a list with all transactions that meet the stated criteria (the text entered in the search fields is case-sensitive). Tick the order you want to view and click on history. To view one of the actions, tick it and then click on Select. Click on Cancel when you have finished. Rabo Trade Access 31

32 RTA designates different statuses for transactions. The meaning of each status is explained below. Name of event Status of (direct) Export collection Meaning Direct Coll. Export Coll. Amend Coll. Direct Coll. Export Coll. Amendment Released Pending Transaction or amendment has been authorised and sent. Transaction or amendment has been created and confirmed but not yet signed. If a transaction has not yet been signed it can still be modified via Modify Transaction. Coll. Accepted Amend. Accepted Processed Transaction or amendment has been processed by Rabobank. Direct Coll. Export Coll. Amend Coll. Direct Coll. Export Coll. Amend Coll. Partially authorised Refused The transaction or amendment has been authorised by 1 person and is waiting for the 2 nd authorisation (a 2 nd authorisation within the company applies only if this has been specifically requested for RTA). Transaction or amendment has been refused and been returned for modification. It can be modified via Modify Transaction. Direct Coll. Export Coll. Amendment Saved The transaction or amendment has been saved and can be opened via Modify Transaction for further processing. Acknowledgement Acceptance Processed Processed Received acknowledgement of receipt from collecting bank has been processed by Rabobank. Received advice of acceptance (in the case of documents against acceptance collection) has been processed by Rabobank. Payment Advice Processed Received payment has been processed by Rabobank. Rabo Trade Access 32

33 9. notification You can use this functionality to state for which steps under a (direct) export collection an must be sent to one or more persons within your business, to ensure they are informed of it and can take action accordingly if necessary. For Direct Collections the verification of the transaction is taking place at the moment of authorisation of the transaction. In case the transaction is not approved immediately you will be informed by about the status of the verification. However, you will only receive these s if you have enabled the concerned notifications. Therefore we advise you, in case of sending Direct Collections, to always enable the notifications Transaction Verification failure, Transaction Verification approved and Transaction Verification not approved. Go to Standing Module and select notification. Click on Add group in the column on the left. First, create a group containing the addresses of the persons who should receive an notification. You can create several groups with varying compositions of personal and/or departmental addresses to be mailed to. Use the button Add to add all addresses to the list of the group one by one. Save the group by clicking on Confirm. Next, go to Standing Data > notification > Add notification to state, for each product component, for which step an should be sent to which group. Rabo Trade Access 33

34 You can determine for each component within a (direct) export collection ( function ) whether and who should be notified by . The components for which notifications can be activated are explained below. Amendment Application Direct Collection Export Collection Create Promissory Note Payment Advice Acknowledgement Acceptance Collection Accepted Amendment Accepted Unpaid Process Transaction Verification failure an amendment of a (direct) collection is ready for authorisation a direct collection is ready for authorisation an export collection is ready for authorisation this function does not apply the payment received has been processed at Trade Services the acknowledgement of receipt from the collecting bank has been processed at Trade Services the advice of acceptance from the collecting bank has been processed at Trade Services the (direct) collection has been processed by Trade Services the amendment of the (direct) collection has been processed by Trade Services the collection remains unpaid, costs have been settled verification failed due to technical reasons Transaction Verification approved Transaction Verification not approved verification of the transaction is approved verification of the transaction is not approved Rabo Trade Access 34

35 10. Annexe Characters that are permitted in SWIFT Characters that are permitted in SWIFT a to z A to Z 9 to 0 / -? : ( )., + The use of other symbols (such as % \ & * etc.), vowels with accents and a TAB is not permitted in RTA! Error messages if session is timed out Error message: record has been locked If you want to continue with the record Go to the function unlock records (left menu) and select the record.. Error message: Duplicate session If you want to log in again Reason: another RTA session is active in the background. Solution: 1. close RTA 2. close all internet browsers or if this is not enough go to internet. At the top of the menu bar, select Extra > Internet options > click on Delete cookies and click on Delete files. 3. open RTA again. You can now log in again through Rabo Corporate Connect in RTA. If this does not work, you can contact Rabo Corporate Support. Contact information Rabo Corporate Support Service hours: Working days from 8.00 a.m. to 5.30 p.m. corporatesupport@rabobank.com Telephone: +31 (0) Detailed information about logging into Rabo Corporate Connect can be found on On Rabo Corporate Connect portal your requested user rights determine if you are able to use the described functionalities. Rabo Trade Access 35