Apparel Information: Size, Color and Other Questions: 1. Where can I find a chart of t-shirt, sweatshirt and sweatpants sizes?

Transcription

1 Apparel Information: Size, Color and Other Questions: 1. Where can I find a chart of t-shirt, sweatshirt and sweatpants sizes? 2. Where can I find a color chart that shows vinyl, rhinestone, and apparel colors? 3. Will the apparel shrink and is it true to size? 4. Why isn t glitter vinyl available on sweatshirts and sweatpants? Returns and Exchanges: 5. What is your return policy? 6. Can I exchange my t-shirt for a different size or a different shirt? 7. Can I return my order for a refund? 8. How long does it take to get a refund? 9. What if there is an error with my order? Security and Payments: 10. What forms of payment do you accept? 11. Is your site secure to use my credit card on? 12. Do you accept cashier's checks or money orders? 13. Do you charge sales tax? 14. How do I know that your company is legit? Shipping and Order Processing: 15. How are your t-shirts shipped? 16. What are your shipping policies? 17. Can I expedite my order? 18. Do you ship to Military APO/FPO addresses? 19. Do you ship internationally? 20. Do you offer FREE shipping? 21. How long before my order ships?

2 22. How long until my order arrives? 23. Will I receive a tracking number for my order? 24. Can I pick up my order locally? Miscellaneous: 25. Do you guarantee your products? 26. Do you have a catalog? 27. If an item goes on sale after I purchase it, will you match it? 28. Do you have gift certificates? 29. I put the wrong information in when I placed my order. How do I change it? 30. What is your newsletter and how do I sign up? 31. Do you ever reject custom text orders for copyright, inappropriate text, etc.? Order Status: 32. What is the status of my order? 33. How can I change or cancel my order? Technology: 34. When placing an order I get an error message. What do I do? 35. I need more help! How can I get it?

3 Apparel Information: Size, Color and Other Questions 1. Q: Where can I find a chart of t-shirt, sweatshirt and sweatpants sizes? Answer: Each item has a size chart attached to it. All sizes are unisix unless stated otherwise. Please check women s sizes as they will sometimes run smaller. 2. Q: Where can I find a color chart that shows vinyl, rhinestone, and apparel colors? Answer: An image will be attached to each item showing all offered color variations.. 3. Q: Will the apparel shrink are is it true to size? Answer: Yes. It will shrink some. We sell only premium quality apparel. The majority of our items are not preshrunk so they will shrink a little. Many of our items are made with combed ringspun cotton. This means that the fibers are spun before the garment is fabricated which makes the fabric generally more durable and softer. Many of our t-shirts use Unisex Sizing and sweatpants use Men s sizing (unless specifically stated). We highly recommend measuring and reviewing the size chart. That way there won t be any surprises. If you don't get the correct size, we will always exchange it with no problems at all. We just ask that the apparel is not customized, is unwashed, unworn (except for trying it on) and deodorant free. 4. Q: Why isn t glitter vinyl available on all sweatshirts and sweatpants? Answer: In our product testing, we have found that large designs on cotton sweatshirts and sweatpants tend to pill when glitter vinyl is used. It happens through normal wear, rubbing your arms across the front of the design as well as during a wash cycle. We want to sell you apparel that will last many washes and still look great. Polyester has proven to hold up very well with glitter vinyl. Returns and Exchanges

4 5. Q: What is your return policy? Answer: We will be more than happy to exchange or refund your entire order within 30 days of purchase. The only stipulations are that the items are not customized, are unwashed, unworn (except for trying them on), and deodorant free. There are instructions for returns shipped out in every package. Just follow the simple process. Please allow 2 weeks for the exchange. You will receive an once we have received your t-shirt back in the mail. Refunds are made within 2 business days of receiving your item back to us. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement. 6. Q: Can I exchange my t-shirt for a different size or even a different t-shirt? Answer: No problem. The only stipulations are that the items are not customized, are unwashed, unworn (except for trying them on), and deodorant free. Follow the instructions on the return form that was shipped with your order. Please allow 2 weeks for the exchange. 7. Q: Can I return my order for a refund? Answer: You sure can. The only stipulations are that the items are not customized, are unwashed, unworn (except for trying them on), and deodorant free. We would like to ask that you include a note with any problems that you had with your item so that we can improve our company (but this is not required). Follow the instructions on the return form that was shipped with your order. All returns must be shipped back. We are a small home based business and do not have the staff to coordinate drop offs and deliveries. Sorry. We hope to open a storefront in the future where this will be possible. Refunds are made within 2 business days of receiving your item back in the mail. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement. 8. Q: How long does it take to get a refund? Answer: Refunds are made within 2 business days of receiving your item back in the mail. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the

5 refund shows up on your credit card statement. 9. What if there is an error with my order? Answer: If the error is our error, arrangements will be made to reship the order at no cost to the customer. A return postage label will be included to send the original garment back. Likewise, paid items missing from an order will be reshipped at no cost. All reshipped orders will be mailed using the same method as the original order. If the error is on the part of the customer, See What is your return policy? Security and Payments 10. Q: What forms of payment do you accept? Answer:We accept PayPal and all major credit cards. We also accept checks but we will not process the order until the check has cleared. This can take up to 10 business days. 11. Q: Is your site secure to use my credit card on? Answer: Absolutely. We partner with Ecwid to offer customer protection on all purchases. Our site use SSL Technology (Secure Sockets Layer) to provide you with the safest and most secure shopping experience. Our shopping cart is run by Ecwid e-commerce, a highly trusted and secure e-commerce provider. Designs by Lexie reserves the right to request that a credit card authorization form be completed for large orders in an attempt to stem the ongoing industry problem of credit card fraud. The credit card authorization form will require the customer s credit card number, expiration date, cardholder name, and billing address. Designs by Lexie believes that this method will help protect the identity of its customers and preserve competitive pricing by avoiding the added costs of dealing with fraud. Note that orders awaiting credit card authorization will be held until the form is fully completed and submitted to Designs by Lexie. Privacy Policy: Please see our privacy policy located on our website.

6 12. Q: Do you accept cashier s checks or money orders? Answer: No. Sorry, but at this time we do not. 13. Q: Do you charge sales tax? Answer: Yes. Sales tax is automatically calculated through Ecwid. 14. Q: How do I know that your company is legit? Answer: Please refer to this question: Is your site secure to use my credit card on? Shipping and Order Processing 15. Q: How are your t-shirts shipped? Answer: We ship all of our products through USPS (United States Postal Service). All orders are supplied with a Delivery Confirmation Number which will be ed to you when your order ships (to the address you provide when you placed your order). If you did not receive your tracking info, please contact us with your name and order number. 16. Q: What are your shipping policies? Answer: The majority of our orders ship within 2-5 business days. If you need to exchange it, just follow the instructions on the return form inserted with your order and we will exchange your item for you. We take care of the postage to ship your item BACK to you once we have received it. Sorry, we do not offer free returns, just free shipping back to you on an exchange. If it is our mistake, we cover all costs.

7 17. Q: Can I expedite my order? Answer: Maybe. If you need an item expedited, please contact us directly at info@designsbylexie.com. 18. Q: Do you ship to Military APO/FPO addresses? Answer: Yes we do. We are proud to ship to our service men and women in the United States Armed Forces. 19. Q: Do you ship internationally? Answer: No. At this time we only offer shipments within the United States. 20. Q: Do you offer FREE shipping? Answer: We offer FREE USPS ground shipping on orders over $75. Our shipping charges are determined by the USPS. Also, we offer free delivery to businesses with group orders over $150 and to schools that we partner with. 21. Q: How long before my order ships? Answer: We want your apparel to arrive as soon as possible, therefore we try to get your items in the mail within 2-5 business days (unless we note on our website that we will be closed). 22. Q: How long until my order arrives? Answer: USPS First Class Shipping 5-7 business days delivery time once shipped.

8 USPS Priority Shipping business days delivery time once shipped. USPS Ground Shipping 7-10 business days delivery time once shipped. This is a guideline not a guarantee. Once it is in the hands of the post office, it is out of our control. Tracking: A tracking number is ed to you once your item is paid for and your shipping label has been printed. Our goal is to get orders to the post office within 2-5 days of purchase. 23. Q: Will I receive a tracking number for my order? Answer: Yes. Your tracking number will be ed to you. So make sure that you check your SPAM filter if you do not receive the tracking number. A tracking number will be ed to you once the shipping label for your order is printed. This shipping label could be printed immediately after you place your order or right before it ships. The will be sent to the address that you used when you placed your order. If you used PayPal to place your order, please make sure that the address that PayPal has on file is your current address. 24. Q: Because you are located in Jamestown, can I pick up my order locally? Answer: Unfortunately at this time all orders must be shipped. We are a small home based business and do not have the staff to coordinated drop offs and deliveries. Sorry. However, we will make arrangements to drop off orders to businesses who order $150+. We hope to open a storefront in the future where this will be possible. Miscellaneous 25. Q: Do you guarantee your products? Answer: We have a 100% Guarantee on all of our products. We will gladly exchange the item or refund your money for any reason within 30 days. However, the apparel cannot be customized, worn (except for trying it on), or washed. The sheet you receive with your order will come with complete instructions on what to do. We cannot guarantee shipping times. We can only guarantee that we will get your order out in a timely manner. Once it is in the possession of the post office, we cannot guarantee the shipping times.

9 26. Q: Do you have a catalog? Answer: Sorry, but at this time we do not have a catalog. All of our items are listed on our website. 27. Q: If an item goes on sale after I purchase it, will you match it? Answer: Absolutely. If an item goes on sale within 14 days of your original purchase, just send us an with your first and last name, and date of your purchase. We will refund the difference back to you within 3 business days. 28. Q: Do you offer gift certificates? Answer: We will be adding Gift Cards in the very near future!! If you would like updates on when Gift Cards will be available, what specials we are running and what new designs we're offering, please make sure to sign up for our newsletter! 29. Q: I put the wrong information in when I placed my order. How do I change it? Answer If you just recently placed your order (in the last few hours or overnight), we can make the changes for you. Please us at info@designsbylexie.com with your order number, first, and last name. Put your new instructions in the and we will take care of the rest. We will send you an confirmation once the changes are made. 30. Q: What is the Designs by Lexie Newsletter? Answer: We will be sending a newsletter to show some of the new designs we ve added as well as any sales we are running. Please sign up on our website. We respect your privacy. We don t ever rent or sell your personal information. No matter what!

10 31. Q: Do you ever reject custom text orders for copyright, inappropriate text, etc.? Answer: Yes. If you add custom text, you represent and confirm that you have all necessary rights (for example, in trademark, copyright, privacy rights, publicity rights, common law, etc.) to use the text without violating the rights of any third party. We may, in our sole discretion, refuse to print any text that you submit including text we determine is inappropriate. However, we are not obligated to review any of your submissions. Order Status 32. Q: What is the status of my order? Answer: When you placed your order, you should have received an confirmation with a link to check the status of your order. When you click on that link, you will see if your tracking number has been obtained yet and if your order has shipped or when it will ship. If you cannot find that with the link, please us at info@designsbylexie.com and send us your first name, last name, and date that you placed the order. We will send you the latest tracking information. If you paid for your order with PayPal, please make sure that PayPal has your current address as that is where the confirmation would have been sent. You can also log into your PayPal account and click on the transaction that you made to Designs by Lexie and the tracking information will be linked there as well. If you have any other questions, please contact us at Q: How can I change or cancel my order? Answer: If your order has not made it to production yet, it may be canceled or changed. If you just recently placed your order (in the last few hours or overnight), just us at info@designsbylexie.com. If you placed it before that, it would be best to give us a call at to see where it is in the production process. We will do what we can to make sure that you get what you want the FIRST time. Technology

11 34. Q: When placing an order I get an error message. What do I do? Answer: 99% of the time this error is caused by an incorrect address (did you just recently move?). However, it could also be caused by an incorrect card security code or other incorrect information. If you received an error message, please make note of it and give us a call at (701) or us us at info@designsbylexie.com and let us know what the error message is. These error messages are there for your protection. We do have our fraud security settings set very high so that there is an additional layer of security for our customers. 35. Q: I need more help! How can I get it? Answer: Please us at info@designsbylexie.com or give us a call at We want to make your shopping experience at DesignsByLexie.com safe, friendly, quick, and easy. We are more than happy to answer ANY questions that you may have or take your order over the telephone. Do you have any other questions that may not be answered here? Please call us at for orders or questions. Our customer service team is more than happy to help. You can also contact us by using the Contact Form on our website.