ShopRedHeart.com. Home page: Ordering yarn. The Home page is where you find: - New Free Patterns or featured new items.

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1 ShopRedHeart.com Categories: Yarn (all of our available yarn can be located under this category) Crochet (All of our available Crochet Threads can be found under this category) Needles & Hooks (All Crochet Hooks and Knitting Needles, as well as some necessary Accessories) Accessories (All accessories from Susan Bates products to Lighting & Purse hardware and much more) Patterns & Books (Coats & Clark Books, Downloadable books and patterns, as well as a wide range of books from other popular crafting publishers) Crafts (Other Crafting Kits and Materials; Needle Arts, Kids Crafts, and much more) New Arrivals Catalogs (An interactive online catalog) HELP (Answers to the most frequently asked questions) Home page: The Home page is where you find: - New Free Patterns or featured new items. - Specials advertised with current coupon codes - Charity information links - Special promotions and contests Ordering yarn.

2 Click the Yarn tab in the top menu. On the left you will see a subcategory of different types of yarn. Click on the category you want. I clicked on Boutique New. These are all of the Red Heart Boutique Yarns. Click on the one you want. I clicked on Treasure.

3 There is a lot of information on this page. Description of the yarn includes what it is made of, the size of the ball in ounces and approximate length, gauge, care instructions, and dye lot information. This is where you choose your color and quantity as pictured below. Enter the quantity in each box. Click Add to Cart

4 Already had items in your cart? As you leave and come back, your cart is saved, so things will continue to accumulate as you add items. To change quantities once an item is in your cart is easy: Just change the quantity in the quantity box and click Update, this also works for removing items. If all you want to do is delete items just click on the little box and then click Update

5 If you have a Coupon Code, this is when to enter it here Items that are already on sale do not qualify for a coupon code discount. Make sure you enter the code exactly as posted. The best way to make sure it is correct is to copy and paste it from above Now, click Proceed to Checkout or Check out with PayPal.

6 Next, you need to either Register or Log In. NOTE: Please note that and shopredheart.com are all different websites and run off of different systems. The login and password for one will not work on the others. If you have not completed an order through shopredheart.com in the past, your account was not saved. The address you provide here is where the Order Confirmation s, Shipping Confirmation s, and Download s will be sent. Please make sure it is correct. The password can be any combination of lower case letters, upper case letters and numbers, no special symbols please, and must be a minimum of 6 characters. When you are finished creating your account, please click Create Account. Otherwise enter your and password and click Log In. If you know you have placed an order in the past and have forgotten your password please enter your address and click Password. Your password will be ed to the address provided when you placed your first order. If you do not see the Password within a couple of minutes please check your spam/junk folder. The next page will be entering your Shipping Information and choosing your shipping method.

7 Everything with a * means it is required before the system will allow you to proceed. If your parcel is being delivered to a company, you must enter the name of the company here or USPS and UPS will think an address mistake was made and may return your order to us. If you have a PO Box, please enter its information on the Address Line 2 with your physical address on the Street Address line. Please be careful when entering this information. If anything is incorrect and your package is returned to us because of it, we will gladly refund 100% purchase price of all product, but we will not refund the shipping. You must choose your shipping method of choice to proceed. Please check the Customer Service page for shipping times. Expedited shipping takes 2 business days after your order leaves the warehouse. (On occasion the weather makes it impossible for parcels to be delivered, in this case your parcel will be delivered as soon as possible, but the cost of the shipping remains the same) When everything is filled in and you have chosen your shipping option, click on Continue. The next page is payment information. If all the information for the billing address is the same as the shipping address click on Use Shipping Address.

8 Please choose your credit/debit/*gift card type: Visa, MasterCard, Discover, or American Express. Enter your card number; do not enter spaces or hyphens. Enter your expiration date. Enter your 3 digit (4 digits for American Express) security code near the signature strip on the back of your card. *NOTE: If you are using a gift card, we are not able to issue refunds to these cards. The best we can offer is a store credit. When everything is entered click Continue. The next page is your order preview page. Please read and verify the following: Recipients name Recipients address (if this is incorrect and the parcel returns we will issue a refund for product only) Product in order Charges If everything is acceptable then please click on Place Order. Congratulations, you have now placed an order with ShopRedHeart.com. Thank you. Computers can sometimes be a bit persnickety, if for any reason you question whether or not your order was successful, please log into your ShopRedHeart.com account before placing a new order. If the new order is not listed, please try placing your order again.

9 Order Policy Please submit your order at shopredheart.com, we are not able to process orders via telephone. After you submit your order, you will receive a computer-generated confirmation that your order was placed. Please check your spam/junk folder if you do not see this within 5 minutes of completing your order. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed. At this time we do not process backorders. If your item is out of stock at the time of fulfillment we will cancel the out of stock product, ship the balance of your order, adjust your order total, and send you a Ship Confirmation notifying you of the change. You will need to place a new order if you still need the item when it is back in stock. If the item(s) you order are out of stock at the time of fulfillment we will cancel the order to stop the hold on your funds. If you have not received a Ship Confirmation within 4 business days and you have verified the Ship Confirmation is not in your spam/junk folder, please log into your ShopRedHeart.com Account to confirm your order is still active. If it has been cancelled, please watch for the item(s) to return to the In Stock status and place a new order. If you need further assistance please contact Customer Service at shopredheart@coats.com.