How a Buyer Purchases a Gift Voucher from Your Gift Voucher Website

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1 Page 1 of 8 The following steps are for your information so you know the process a buyer goes through to purchase a gift voucher from your gift voucher website. Go to the hotel website Click on gift voucher link so that a new window opens with your gift voucher website Select a category (i.e. Dining, Overnight Stays, Spa etc.) Browse the vouchers available / click on More Info to see Overview, Validity and Terms & Conditions Add a voucher to basket by clicking on Add to Order Click on the Basket Icon near the top right of the page to view items in basket or proceed to checkout Choose a delivery method for the voucher(s) (post or ) enquiries@skchase.com

2 Page 2 of 8 A. Personal Message The option to Add Message will appear, click Add Message for dropdown box to appear A Message of up to 205 characters can be entered, click Confirm Details when complete Character count will disappear if 205 characters are exceeded and will be replaced by the following message. The buyer will not be able to type any further. If delivery is selected (rather than postal), the delivery address is also entered at this stage enquiries@skchase.com

3 Page 3 of 8 Select Confirm Details to move onto next stage B. Delivery Address If postal delivery is selected, the buyer will now enter all details of the delivery address ALL details must be completed in this section, including the Title and at least 1 initial added to the first name section Postcode finder can be used by entering postcode and clicking find address enquiries@skchase.com

4 Page 4 of 8 Click confirm address to continue to next step C Postage & Packaging The buyer will now select either first class post or special delivery If more than one postal voucher is being ordered there will be an option to Separate or Combine enquiries@skchase.com

5 Page 5 of 8 Selecting Separate will post the vouchers out in separate packages but will incur 2 postage charges Selecting Combine will post the vouchers out in one package (and one presentation wallet/box) but will only incur 1 postage charge Postage charges are set by the Hotel. D Purchase Summary The price of postage options are now added to the total to pay and the buyer can view a summary of their purchase Payment The buyer now enters their contact details. These details may be different from the recipient details that were entered at the Delivery Address stage enquiries@skchase.com

6 Page 6 of 8 The address entered here will be where the confirmation containing a receipt is delivered to. The buyer then enters their card details The address entered for delivery will auto-populate as the address the card is registered to. Change this by selecting Use different address If delivery has been selected, nothing will be autopopulated and the address will always need entered here The buyer will then need to tick the terms and conditions box and answer marketing questions if they wish to Click confirm and pay enquiries@skchase.com

7 Page 7 of 8 A Verify by Visa screen will appear prompting the buyer to enter their online secure password As a staff member, you will NEVER see the Verified by Visa/MasterCard Secure code screen when processing a gift voucher on behalf of a buyer provided you are logged into the system. If you do, it is illegal for you to ask the cardholder for their password. In order to bypass this step, all staff must LOGIN to the gift voucher page prior to processing the order. In order for buyers to purchase vouchers from your website, they must have registered their card with their bank enquiries@skchase.com

8 Confirmation Page 8 of 8 If payment is successful the following message will appear along with the buyer s unique Order ID number A confirmation (and voucher if selected) is automatically sent by the system Postal vouchers will be downloaded and posted by the SK Chase Fulfilment Team (or by the hotel if hotel do not use SK Chase fulfilment service) If payment is not successful the following message will appear advising the buyer to contact SK Chase and quote a transaction number enquiries@skchase.com