Business Center Services Open 7 days a week

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Business Centers Business Center Services Open 7 days a week Equipment Rental The 11th Hour Business Center rents office equipment for your conference and/or personal needs.

Mid production Black & White Copiers $1,650 Low volume Black & White Copiers $900 Color Copier $2,000 Black & White Laser Printers $250 Color Laser Printers $600 Fax Machines $225 Shredders $200

1 Business Centers Business Center Services Open 7 days a week Equipment Rental The 11th Hour Business Center rents office equipment for your conference and/or personal needs. Whether setting up your staff office or a fax in your room. Mid production Black & White Copiers $1,650 Low volume Black & White Copiers $900 Color Copier $2,000 Black & White Laser Printers $250 Color Laser Printers $600 Fax Machines $225 Shredders $200 Laptops $250 Desktops $250 Don t see what you are looking for? Call or Ingrid Hererra today for a quote. On Site Services State-of-the-art equipment for unsurpassed professional finishing of your printed pieces. Office supplies Folding Cutting Laminating Color printing Black and White printing Posters Mounting Faxing Scan and documents Packaging services Pickup and delivery* Remote shipping stations* Daily US Mail, FedEx and UPS pickups *Handling fees apply. Don t see what you are looking for? Call or Ben Levy today for a quote. Parcel Receiving Handling charges are in addition to the cost of shipping and charged on a per package basis. The charges can be charged to your room, master account, credit card or cash. Package Handling Envelopes Free 1-10 lbs $ lbs $ lbs $ lbs $ lbs $ lbs $ lbs $65 Hard Exhibit Cases 1-50 lbs $ lbs $ lbs $ lbs. & up $ lbs $70 Pallets/Crates $0.75 per lb. 100 lb. min Storage First 3 days Free 4th day and beyond $25 per parcel per day 4th day & beyond pallets $0.75 per lb. per day 100 lb. min Cold storage must be arranged 48 hours in advance. Please contact us directly for pricing. Ship to Address: Gaylord National Hotel C/O 11th Hour Attention: Guest s Name or Group Name of the Show 201 Waterfront Street National Harbor, Maryland Complimentary routing labels are available, please contact us. Business Centers Ingrid Hererra Account Executive iherrera@11thhourbiz.com Ben Levy Operations Manager blevy@11thhourbiz.com John Comer Receiving Manager jcomer@11thhourbiz.com REV 08_2010

Business Centers Business Center Services Open 7 days a week Pre-Conference Printing Services Need to save time and shipping costs? Have your entire printing project ready when you arrive.

Our workstations are state-of-the art machines loaded with the most popular, software, typefaces and web browsers.

2 Business Centers Business Center Services Open 7 days a week Pre-Conference Printing Services Need to save time and shipping costs? Have your entire printing project ready when you arrive. 24 Hour Automated Access Need to print your PowerPoint? 11th Hour offers 24 hour computer access. Our workstations are state-of-the art machines loaded with the most popular, software, typefaces and web browsers. Computers are connected to black and white and color laser printers, so you can print letter and legal size prints. Each computer has a credit card slide, simply swipe to activate the system. All major credit cards accepted. Cash and room charge during staffed hours. Here are just some of the popular software packages installed: Microsoft Office 2007: Word, PowerPoint, Excel & Publisher Internet software: Internet Explorer 7 and Firefox 2 Chat software: AIM, MSN and Yahoo! Postcards Full Bleed Color Business Cards Letterhead Full color booklets { saddle stitched } Door Hangers Posters and Banners Full color NCR { carbonless } Full color hang tags Folded cards Large tri fold { up to 12x27 } Calendars Bookmarks Stickers Labels on a roll Custom laminating Envelopes {#10 thru catalog } CD/DVD Flash drive pre loads Book binding { perfect bind } Pocket folders Don t see what you are looking for? Call or Ben Levy today for a quote. Business Centers Ingrid Hererra Account Executive iherrera@11thhourbiz.com Ben Levy Operations Manager blevy@11thhourbiz.com John Comer Receiving Manager jcomer@11thhourbiz.com REV 08_2010

3 ELECTRICAL/UTILITY SERVICES FAX OR MAIL TO: Gaylord National Resort & Convention Center 201 Waterfront St. National Harbor Md Office: Fax: to: EVENT NAME COMPANY NAME EVENT DATE BOOTH NUMBER ADVANCE PRICE IS 2 WEEKS PRIOR TO THE SHOW DATE VOLTS MAX WATTS CIRCUIT AMPS PHASE ADVANCE PRICE STANDARD PRICE QTY Single $ $ $ 120 1, Single $ $ $ 120 2, Single $ $ $ 208 3, Single $ $ $ 208 5, Three $ $ $ 208 5, Single $ $ $ 208 8, Three $ $ $ 208 9, Single $ $ $ , Three $ $ $ 100,200,400 amps is available. Please call for a quote Special Order $ Compressed Air: Hotel supplies 3/4",1/2",1/4" quick release female connection. (Labor included.) PSI 125 CFM Water: Hotel supplies 1/2" male threaded connector. Exhibitor is responsible for bringing adaptors. ( Not available in Ballrooms) Drainage: Available depending on booth location. A pump may be required at an additional cost. ( Not available in Ballrooms) $ $ $ $ $ $ One time fill and drain. Maximum of 50 gallons $ $ 1 Outlet Extension-cord. RENTAL ONLY $25.00 $ 6 Outlet Multi-strip. RENTAL ONLY $15.00 $ Transformer $ $ Antenna/ Cable run Please call for quote $ CREDIT CARD IS THE ONLY FORM OF PAYMENT AMOUNT Credit Card Visa MasterCard Am Express Discover Diners Club CARD # EXP. DATE: SIGNATURE: PHONE # SCALED FLOOR PLANS A scaled floor plan must accompany Orders showing requested location of electrical source. If a drawing is not provided, Gaylord National will install service in the most convenient location and chargers will apply for relocation, ELECTRICAL LABOR Island, peninsula and in line booths requiring power to be installed other then to the back of the booth will be charged time and materials. Please include a SCALED floor plan showing the requested location(s) of the power drop(s). Labor and materials will be charged to the credit card on file. LABOR RATES Mon. Fri. 8:00 am 5:00 pm $90.00 hr All other times $ ELECTRICAL CONNECTIONS The rates, indicated on this rate sheet, cover only the delivery of services to the booth in the most convenient manner. Rate does not include connecting or running electrical inside the booth area. All electrical to be installed for in line booths will be to the back of the booth. All others will be from the ceiling or the floor which ever the most convenient manner is. NOTE: Labor and materials will be billed at the end of the show. Charges: Labor (post show) $ $ E MAIL ADDRESS: ON SITE CONTACT: PHONE # PLEASE PRINT Tax (6%) TOTAL: $ $

4 NETWORK & TELECOMMUNICATION SERVICES Fax or Mail to: GAYLORD NATIONAL RESORT & CONVENTION CENTER Attn: Exhibit Department 201 Waterfront St National Harbor Md Office: Fax: to: Event Name: Company Name: Contact Name: Event Dates: [event date] Contact Number: Booth Number: Ordering Instructions ADVANCE PRICING IS 2 WEEKS PRIOR TO SHOW DATE 1. Fill out this form completely, including the Credit Card Authorization Form, and mail or fax to the above address. Checks and cash are not accepted. All credit card payments should include a copy of the front and back of credit card. 2. Fax a layout of your booth to Gaylord National Resort and Convention Center at Please mark where your connections should be dropped and located. Include booth orientation to the show hall. Charges may apply for changes made after order is processed and changes made within 14 days of show will bear Standard Price 3. All equipment and services are subject to a 6% sales tax. NETWORK & TELECOMMUNICATIONS CONNECTIONS - Rates quoted for voice and data connections cover only the delivery of services to the booth in the most convenient manner. Rates do not include connecting or the routing of cables inside the booth area. All telecommunication services installed will be on the floor in the back of the booth for in-line booths. Telecommunications for island booths will come from the ceiling or pillars, in the most convenient manner. QTY Advance price Standard Price QTY Wireless Internet (1st Device) $ $1, Additional Connection $ $ Please choose a User ID: Please choose a Password: High-Speed Internet Access High-Speed Internet Access (1st Device) $1, $1, Additional Connection $ $ Additional Device (Customer Provided Switch/NAT) $ $ Static Public IP Address $ $ Dedicated Internet Access Dedicated Private VLAN 1.5 Mb/sec $6, $7, Mb/sec $10, $11, Mb/sec $15, $16, Telecommunication (Telephone) Services Standard DID telephone/fax/modem line $ $ Polycom (speakerphone) $ $ Standard Desk Telephone $30.00 $40.00 Labor - Troubleshooting / Move / Change $ $ Credit Card Visa MasterCard Am Express Discover Diners Club CARD # EXP. DATE: SIGNATURE: PHONE # E MAIL ADDRESS: ON SITE CONTACT: PHONE # Charges: $ Subtotal: $ 6% Tax: $ TOTAL: $

5 EXHIBITOR AUDIO VISUAL ORDER FORM Video/Projection Equipment All Rates are 3-Day Show Rates Qty X SHOW RATE = QTY Advanced QTY On Site 20" VHS/DVD Monitor COMBO Unit $ $ " LCD Video Monitor w/ VHS/DVD Player and Cart $ 1, $ 1, " LCD Monitor w/ VHS/DVD Player & Stand (1280x1024) $ 2, $ 3, Total Firm Name: Address: Customer Information 46" LCD Monitor w/ VHS/DVD & Stand (1280x1024) $ 3, $ 3, City: 5', 6', 7', 8' Tripod Projection Screens w/ skirt $ $ State: Zip: DVD/VHS Player Combo Unit $ $ Ordered By: VHS Player w/ "end of tape" auto repeat $ $ Telephone #: 54" Rolling Cart w/ black skirt $ $ Fax #: Call PSAV for additional requests or information Total: Address: SHOW NAME: Qty X SHOW RATE = Total Computer Equipment QTY Advanced QTY On Site Desktop Computer w/ CD-RW/DVD, SND, XP/Off 2003 w/ $ $ " Mon P4-2.8, 1gb/40gb HD Ordering Instructions The total charge per item is determined as a Show Laptop w/ CD-RW/DVD, XP/Off 2003, and 14.1Scrn $ $ RATE, that is the requested items selected are P4-1.6, 1gb/40gb HD HP4250N LaserJet Printer, 43ppm, Network Compatible $ $ charges of the actual show days of the exhibition. Please include applicable Sales Tax on equipment HP2250N Color Laser Printer, 30ppm, Network Compatible $ $ 1, rental. TAX EXEMPT STATUS - If you are exempt Call PSAV for additional requests or information Total: from payment of sales tax, we require you to forward an exemption certificate for Maryland. Computer Display Equipment Qty X SHOW RATE = Total QTY Advanced QTY On Site To guarantee equipment availability and advanced rate, NEC 19" Flat Screen (17.1" View 1280x1024) $ $ submit your request 30 days prior to delivery. Includes table stand. Operator labor, if requested, is subject to the prevailing 32" LCD Monitor and rolling monitor stand (1280x1024) $ 1, $ 1, hourly rate with a 4 hour minimum. 40" LCD Monitor and rolling monitor stand (1366 X 768) $ 2, $ 2, NO equipment charges for set-up day required. 46" LCD Monitor and rolling monitor stand (1366 X 768) $ 3, $ 3, CANCELLATIONS: 60" Plasma Monitor and monitor stand $ 4, $ 5, A) Cancellation of equipment ordered must be received LCD Projector Pkg (Includes 3300 Lumen projector, cart, $ 2, $ 3, hours prior to delivery date to avoid a power, and tripod screen). Call PSAV for additional requests or information minimum one day charge. B) If services have already been provided at the time of Total: cancellation, 100% of original charges will be applied. Audio/ Lighting Equipment Qty X SHOW RATE = Total QTY Advanced QTY On Site rev. 10/15/08 Small Monitor Speaker $ $ Sound System with (2) powered speakers, (2) stands and $ 1, $ 1, (1) Wireless Microphone: Handheld or Lavaliere (circle one) **Delivery Information Wireless Microphone: Handheld or Lavaliere (circle one) $ $ Pair of Hanging Spotlights (labor included) $ $ Onsite Contact: Note light type: LEKO or PAR CAN Total: Onsite Contact Cell#: Exhibit Booth # Meeting Room # Totals PAYMENT IS DUE WHEN ORDER IS PLACED Delivery Date: Time: Pickup Date: Time: TOTAL EQUIPMENT 1 $ - Component #: Job #: DELIVERY/SETUP/PICKUP*** ( 22% or $65.00 minimum ) 2 $ - SUBTOTAL 3 $ - for Processing MD STATE SALES TAX *** (6% of line 3 ) 4 $ - Return Form To: Presentation Services Gaylord National Resort and Convention Center TOTAL DUE 5 $ Waterfront St National Harbor, MD Method of Payment.. If Credit Card, please attach credit card authorization form. Sales Manager: Jermaine Johnson Please Circle Visa MasterCard American Express jajohnson@psav.com Ph: Fax: Card # Exp Date Security Code Company Check # Authorizing Signature PSAV can provide for all of your Audio Visual needs. Please contact Exhibit Sales for any additional AV needs and pricing.

6 Please Fax diagrams and signage specs along with this order form for a price quote. All ceiling rigging must conform to Show Management rules and regulations and facility limitations All overhead signs and banners must be assembled prior to riggers arriving and disassembled by the exhibitor company. All electrical signs must be in good working order and Rates Penalty Rate in accordance with the National Electrical Code and Straight Time - 8:00am-5:00pm (m-f) $ $ electricity ordered in advance through your electrical provider Overtime - 5:00pm - 12:00am (m-f) $ $ All signs, banners and decorations must be hung and dismantled Double Time -12:00am - 8:00am (m-s) $ $ by PSAV whether in the ballroom, exhibition hall, lobbies, atriums Saturday - 8:00am - 12:00am (sat only) $ $ or gazebos. Banner placement must be approved in advance by Sunday - All Day (sun only) $ $ Conference Services. Holidays - All Day $ $ Labor Rates include the price of Crew and Lift Scissor Lift Daily $ $ All electrical services requirements must be submitted to Gaylord National's Electrical Supervisor: Exhibits Department: (301) GNExhibits@gaylordhotels.com A service charge of 22% will be added to the subtotal before Tax. ** Additional Labor per person / per hour (4hr. Min)** Customer Information Company Name: Address: Please include applicable Sales Tax on equipment rental. TAX EXEMPT STATUS - If you are exempt City: from payment of sales tax, we require you to forward State: Zip: an exemption certificate for Maryland Ordered By: To guarantee equipment availability and advanced rate, Signature: submit your request 20 days prior to delivery. Telephone #: Riggers work in minimum teams of 3 (2 riggers to hang, 1 Fax #: rigger for ground support.). Clients can not be used as substitute for riggers. Onsite Contact Information CANCELLATIONS: A) Cancellation of ordered must be received 48 hours prior to delivery date to avoid a minimum charge. Name: Cell: Arrival Date: B) If services have already been provided at the time of Arrival Time: cancellation, 100% of original charges will be applied. See next page for additional information. for Processing Return Form To: Presentation Services rev. 11/08 Gaylord National Resort and Convention Center Method of Payment... Card Number: American Express Exp Date / Cardholder's Name (as appears on card): Visa Cardholders Signature: MasterCard PLEASE MAKE ALL CHECKS OUT TO PSAV. Check# Event Information Event Name: Event Hall Location: Booth Information Exhibitor Signage and Rigging Order Form Gaylord National Resort & Convention Center A Gaylord Entertainment Company Ordering Instructions PLEASE CHECK ONE Event Load In Date: Event Load Out Date: Pricing Information Single Signage Package (for banners/signs up to 4'x6') Booth Name: Delivery Date: Time:* Booth Number: Removal Date: Time:* On Site Contact must be available at the Delivery Time. Additional labor charges may result from absence. Installation & Dismantle $150 per banner/up to 3 Package price for single PSAV approved signage includes rigging labor and scissor lift. PSAV reserves the right to deem the signage as qualifying for the package guideline. The rate applies for banners or signs 4'x6' or smaller. If sign is over 20 lbs, is larger than 4'x6', or you have more than 3, additional equipment and labor may be required. Please contact us for quotation. Rigging Labor Hourly Regular Rate (30 days in advance) 201 Waterfront St. National Harbor, Maryland PH: FAX: PSAV exclusively provides rigging & banner hanging services. Please visit our website to view rates. www3.avservicescorp.com/onsite/gaylordnational

7 Event Signage and Rigging Order Form Gaylord National Resort & Convention Center A Gaylord Entertainment Company Event Information Event Name: Event Hall Location: Event Load In Date: Event Load Out Date: Booth Information Customer Information Booth Name: Booth Number: Company Name: Booth Dimensions Delivery Date: Removal Date: X Time: Time: Address: City: State: Zip: Signage Information Ordered By: Telephone #: Fax #: Sign Type: Sign Weight: Sign Dimensions: Please use the space below to sketch a description of your signage Onsite Contact Information Name: Phone: Cell: Arrival Date: Please use the space below to sketch a description of your booth and approximate signage location

Credit Card Consent Form Gaylord National Resort and Convention Center I authorize Presentation Services to charge my card in the amount of $ Type of card: AMEX Visa - MC - Diners Club Discover

State and Zip Code: Customer Name to be Invoiced: Invoice/Order Number(s): I, (please print), certify the above information to be true and correct to the best of my knowledge.

8 Credit Card Consent Form Gaylord National Resort and Convention Center I authorize Presentation Services to charge my card in the amount of $ Type of card: AMEX Visa - MC - Diners Club Discover Credit Card Number: Exp Date: Security Code Customer PO (if required or Purchase card used #): Cardholder s Name: Cardholder s Phone Number: Cardholder s address: Cardholder s Billing Address: State and Zip Code: Customer Name to be Invoiced: Invoice/Order Number(s): I, (please print), certify the above information to be true and correct to the best of my knowledge. As the cardholder, I am authorizing the above credit card account to be charged for the above order and any additional amounts incurred as a result of all show site changes by my representatives. Signature Date Cancellation Policy A) Cancellations received within 48 hours of the scheduled delivery date are subject to a 50 % fee applicable to equipment and tax only. B) Cancellations received on the day of the scheduled delivery or no-shows are subject to pay the full amount of the order to include installation, drayage and tax. PSAV office use only: Location # Approval Code

Table of Contents. Service Order Forms

Table of Contents. Service Order Forms Table of Contents Service Order Forms Utilities (Electrical/Plumbing) Exhibitor Signage & Rigging Order Form Telecommunications Order Form Audio Visual Services Order Form IKON Business Center Plant and