Lenovo Festive Offer Escalation Matrix. 20 th Sep to 31 st Oct 2016

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Candace Black
5 years ago
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1 Lenovo Festive Offer Escalation Matrix 20 th Sep to 31 st Oct 2016

2 Summary Offer Series : Desktops / AIO / Notebooks G/Y/Yoga/ideapad Offer period : 20 th Sep to 31 st Oct, 2016 Registration period : Registration open till 04 th, Nov 2016 Offer type : Extended Warranty Offer Offer redemption website : MTM validity details : On selected MTMs only

3 Eligible Models / Series Offer applicable on select MTMs. Refer to for more details Category Model Nos. Entry Notebooks IP 100/ IP 110/ G Series (i3 DOS)/ G5135 / Yoga 300 Mainstream Notebooks G Series (except i3 DOS)/ IP 300/ IP 310/ IP 500s/ Yoga 500(i3) IP 500/ Yoga 500 (i5/i7) Premium Notebooks IP 510/IP 710s/ IP 510s / Yoga 510 / Yoga 710/ Yoga 900 Gaming Series (Y) AIO Traditional Desktops All series All series All series

Website Overview» Online/Offline redemption model for customers supported by an offline validation and follow up process» T&C s and FAQ s will be linked to the respective registration page Track the

4 Website Overview» Online/Offline redemption model for customers supported by an offline validation and follow up process» T&C s and FAQ s will be linked to the respective registration page Track the Status of your warranty extension Thank You (SMS / message to Customer post submission) Enter Serial / MTM info to view eligible offers Microsite Lenovo Offer Program Home Page FAQ s and Terms and Conditions Register and upload documents

Validation Checklist * For LFR s which produce electronic bills dealer seal and signature is exempted Proof of Purchase Scanned copy of the Invoice Serial # Scan copy

5 Validation Checklist * For LFR s which produce electronic bills dealer seal and signature is exempted Proof of Purchase Scanned copy of the Invoice Serial # Scan copy Kestone verification Check List Validate Invoice Date (to be within offer period) Dealer Stamp Dealer Signature Dealer letter head Customer Name MTM Number Serial Number

6 Process Flow Customer to register on Validation Categorization If Valid Valid All Verification points as stated in order Valid confirmation from Lenovo Institutional sales upto 3 Units will be valid Work In Progress Seal or Signature missing Invoice copy or serial number not clear Serial# mismatch to be sent to Lenovo For approval Invalid Invoices uploaded with out stamp / date / serial number Serial number mismatch. Unit not sold in India Does not belong to the series where offer is bundled Send SMS / to customer mentioning payment details If WIP WIP cases to close Invalid within 7 working days Regret mail to be sent Customer to send the DD/Online payment within 7 days of receiving the SMS/ stating payment details Post realization which is 2 days from receiving the DD /Online payment. Confirmation of address and goodie dispatch Report to Lenovo Follow up with CP E- mail / Tele-calling. Close and Report to Lenovo Invoices date outside the offer period Customer will be receiving the gift within 21 business days from date of payment realization *The overall process timeline from registration to Gift delivery will be 21 working days

7 Payment Process Flow DD Payment Online Payment Payment should be made by customer within 7 days of receiving pa yment details SMS/ Stating status to be sent to customer Customers with Valid registration will be prompted via and SMS to make a payment Customers should pay through a DD drawn in Favor of Kestone Integrated Marketing Services Pvt. Ltd & Courier the same Post payment realization which is 2 working days from receiving the DD. Warranty certificate will be mailed to the customer mail id in 7 days Customers with Validated registration will be prompted to make an online payment Customers to enter the Ticket number and id on the payment link shared Customers Should make online payment through Debit Card / Credit Card or Net banking Post realization which is 2 days from receiving the online payment, Warranty certificate will be mailed to the customer mail id in 7 days. & Goodies will delivered by 21 working days. Payment should be ma de by customer within 7 working days of receiving payment details via which will also comprise of the payment link. SMS/ Stating Payment received to be sent to customer

Machine MTM Number If customer has lost or disposed the barcode sticker then he can also upload the Laptop base sticker image as a proof of

8 Lenovo Serial Number Copy A Customer can share the Barcode and sticker which will be available on Laptop base as a proof document of machine serial # copy. Barcode as an Option -1 & Laptop Base sticker option Machine Series 2. Machine Serial Number 3. Machine MTM Number If customer has lost or disposed the barcode sticker then he can also upload the Laptop base sticker image as a proof of machine serial number copy. The dealer need to ensure that Invoice must have the same Machine Series, MTM Number, & Machine serial Number which is present on machine barcode of laptop base.

9 Call to Action For any customer related queries please contact : Help Desk Numbers : ID : All queries to be responded within 24 working hours

10 Escalation Matrix RSVP Team & Program Staff Manager Escalation I Escalation II Escalation III Head Service Delivery CEP IDs published online festiveoffer@lenovopromo.net Prajwal Shetty Mail ID: prajwal.shetty@kestone.in Phone: Jagdish Wadhwa Mail ID: jagdish.w@kestone.in Phone: Rajinikanth M Mail ID: rajinikanthm@kestone.in Phone:

11 Thank you

Summary. : Entry, Mainstream and Premium (Select Models) Offer Period : 5 th April 2017 to 15 th May 2017

Summary. : Entry, Mainstream and Premium (Select Models) Offer Period : 5 th April 2017 to 15 th May 2017 Escalation Matrix Summary Offer Series : Entry, Mainstream and Premium (Select Models) Offer Period : 5 th April 2017 to 15 th May 2017 Registration Period : Registration open till 22 nd May 2017 Offer