Deploying Cisco Unity Connection Unified Messaging or Single Inbox Messaging with On-premise or Cloud Applications

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2 Deploying Cisco Unity Connection Unified Messaging or Single Inbox Messaging with On-premise or Cloud Applications 2

3 Content Cisco Unity Connection Unified Messaging Architecture Unified Messaging Design & Deployment Considerations Unified Messaging Features Other Unified Messaging Deployment Considerations Cloud Integrations Microsoft BPOS-Dedicated Microsoft Office 365 Google Mail Other On-Premise Integrations IBM Lotus Domino Novell GroupWise VMWare Zimbra Intelligent Notifications (Coming in Unity Connection 9.0) Migrating from Cisco Unity to Cisco Unity Connection 3

4 Cisco Messaging Portfolio Cisco Unity Express Less than 275 Cisco UC Manager Business Edition (3000, 5000, 6000) Cisco Unity Connection Cisco Unity Users Messaging Type Platform Networking Redundancy 300, 500, ,000 per server 15,000 per server Voic Integrated Messaging Voic Integrated Messaging Unified Messaging Voic Integrated Messaging Unified Messaging Voic Integrated Messaging Unified Messaging Router-Based Linux Server- Based, UCS platform Linux Server- Based Windows Server-Based 500K users with UMG, VPIM only No (6K) 100K users 250K users Cisco Unity Express Cost-effective integrated voice messaging and auto attendant for branch and small office environments No No (6K) Active/Active Cisco UCM Business Edition Unified Messaging, integrated messaging, and voic with speech recognition and call routing rules on an easy-to-manage Linux or UCS platform for medium-sized organizations Active/ Passive Cisco Unity Connection Unified Messaging, integrated messaging, and voic with speech recognition, voic -totext, and call routing rules on an easy-to-manage Linux platform Cisco Unity Unified messaging and intelligent voic for enterprise and mid-market customers End-of-Sale/End-of- Life 4

5 Cisco Unity Connection Unified Messaging Architecture Microsoft Exchange

6 Cisco Unity Connection 8.5 and Later Unified Messaging Architecture Cisco Clients Voice Mail System System Clients TUI/VUI/Midlet Ucxn APIs Exchange 2003 Exchange Servers 2007 EX APIs Mobile Clients Exchange 2007 CAS Web Client (OWA) Cisco Thick Clients Cisco Thin Clients Cisco Unity Connection 8.5 Cisco Unity Connection messages are synchronized into Microsoft Exchange Cisco clients not affected by Exchange outages Exchange 2010 CAS Exchange Servers 2010 Thick Client (Outlook) Microsoft Exchange 2003, 2007, 2010 supported (mixed environments too) No Active Directory schema extensions or Exchange dependencies 6

7 Cisco Unity Connection 8.5 and Later Message Synchronization Architecture 7

8 Cisco Unity Connection 8.5 and Later Message Synchronization Architecture Synchronization service ensures state of voice messages in Cisco Unity Connection and Microsoft Exchange are consistent Synchronization service abstracts the synchronization engine from how Microsoft Exchange is accessed (e.g. Exchange Web Services Office 365/2010/2007, WebDav-2003) The synchronization service subscribes with Microsoft Exchange for change notifications 8

9 Cisco Unity Connection Unified Messaging Design and Deployment Considerations Microsoft Exchange

10 Cisco Unity Connection 8.x Directory Synchronization/Authentication Optional Synchronization with users in Active Directory 2000/2003/2008, ADAM/LDS, Sun One, Sun iplanet, and OpenLDAP No schema extensions necessary Up to 20K users can be synchronized and authenticated per server Distribution Lists* and Contacts not supported (*Active Directory List Synchronizer Tool now available on ciscounitytools.com) One-way synchronization of user data from an LDAP directory read only Filters supported per synchronization agreement Directory integrated users, standalone users, and CUCM AXL users can co-exist on Unity Connection server Active/Active Cluster Server Pair Active Directory 2008 Stand-alone Server Active Directory 2000/

11 Cisco Unity Connection 8.5 and Later Permissions Model Unified Messaging Services Accounts Message Store Service Account Exchange 2010 ApplicationImpersonation role on Mailbox servers Exchange 2007 ms-exch-epi-impersonation, ms-exch-epi-may-impersonate, Receive-As on Mailbox servers Exchange 2003 Send-As, Receive-As, Administer Information Store Directory Service Account (Optional) Active Directory Minimum permissions set to "read" all user objects in the search base 11

12 Cisco Unity Connection 8.5 and Later Secure Messaging Variation of Cisco Unity s Secure Messaging Instead of encrypting voice content, whole message is encrypted when transported between Unity Connection nodes (i.e. servers) Voice message is encrypted as it leaves the senders node, and decrypted at the recipients node All secure voice messages from Cisco clients are submitted to their home server first via CUMI (Cisco Unity Connection Messaging Interface API) Secure voice messages within Unity Connection s message store continued to be stored unencrypted Voice messages are not encrypted when synchronized into the enterprise system. Instead, a decoy placeholder message is provided, which contains metainformation which will allow the unencrypted audio to be retrieved by Unity Connection APIs 12

13 Cisco Unity Connection 8.5 and Later Secure Messaging 13

14 Cisco Unity Connection 8.5 and Later Unified Messaging Design Considerations Flexible Deployment Options Cisco Unity Connection 8.5 and Later supports synchronizing voice messages with Microsoft Exchange 2003, 2007, 2010, and Office 365 mixed or pure environments Cisco Unity Connection 8.5 and Later supports Microsoft Exchange 2003 and/or 2007 and/or 2010 migrations to Exchange 2007 and/or 2010 and/or Office 365 Microsoft Exchange 2007 Mailbox Servers Microsoft Exchange 2003 Microsoft Exchange 2007 CAS Server Microsoft Exchange 2010 Mailbox Servers Microsoft Exchange 2010 CAS Server Cisco Unity Connection 8.5 and Later 14

15 Cisco Unity Connection 8.5 and Later Unified Messaging Design Considerations Flexible Deployment Options Cisco Unity Connection 8.5 and Later allows for deploying voic only, unified messaging, and/or integrated messaging to different user populations from a single Unity Connection server or active/active cluster Does not require separate Active Directory/Exchange infrastructure for voic only deployments Does not require additional accounts in Active Directory for voic only Voic Only Integrated Messaging Unified Messaging 15

16 Cisco Unity Connection 8.5 and Later Unified Messaging Design Considerations Exchange Clustering Support Unity Connection 8.5 and Later supports message synchronization with Exchange 2003/2007/2010 clustering technologies Active/active (connect to virtual server) Active/passive Cluster Continuous Replication Local Continuous Replication Standby Continuous Replication Single Copy Cluster Database Availability Groups 16

17 Cisco Unity Connection 8.5 and Later Unified Messaging Design Considerations Exchange Network Location of Exchange Servers Exchange Mailbox Server Bandwidth/latency Unity Connection Active/Active Cluster CUCM Cluster CUCM Cluster Main Office or Primary DC Unity Connection 8.5 and Later can be local or placed across geographical boundaries from the Exchange servers it s synchronizing with MPLS Branch Office or DR DC Guaranteed bandwidth with no steady-state congestion: For 50 voice messaging ports on each server 7 Mbps For 100 voice messaging ports on each server 14 Mbps For 150 voice messaging ports on each server 21 Mbps For 200 voice messaging ports on each server 28 Mbps For 250 voice messaging ports on each server 35 Mbps Latency: A maximum of 2000 users and 80 milliseconds of round-trip latency. For more than 2000 users and/or more than 80 milliseconds of latency, see Design Guide. 17

18 Unified Messaging Features

19 Cisco Unity Connection 8.5 and Later Clients Integration Exchange 2000 Exchange 2003 Exchange 2007 Exchange 2010 Office 365* Calendaring No Text-to-Speech No Import Contacts No Personal Call Transfer Rules based on Calendar Free/Busy Information No Unified Messaging No *Microsoft Office 365 Support requires Unity Connection 8.6(2) and Later 19

20 Cisco Unity Connection 8.5 and Later Client Support Telephone User Interface/Voice User Interface Web 2.0 Inbox/Personal Communication Assistant (CPCA) IMAP clients IMAP (with ViewMail for Outlook) IMAP (with ViewMail for Notes) Unified Messaging or Single Inbox (via ViewMail for Outlook) Cisco Unified Personal Communicator Cisco Jabber Cisco Cius Cisco UC Integration (TM) for Microsoft Office Communicator/Lync Cisco Unified Mobility Advantage (CUMA) Cisco Unified Mobile Communicator (CUMC) IBM Lotus Sametime Voic Plug-in RSS Feed/Reader Support Visual Voic for Cisco Unified IP Phones Phone View for Cisco Unified IP Phones Cisco Unity Connection 8.5 & Later 20

21 Cisco Unity Connection 8.5 and Later Conversation Features Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message) Reverse, pause, or fast forward message Control volume, speed during playback Pause or resume during message recording Address message to multiple recipients Remove introductions to forwarded messages Search for messages by name, caller ID, phone number, extension Regular, urgent, and private messages Secure messages Future delivery Return receipt Live record Live reply (Internal and external callers) Address message by extension or by name Cisco Unity Connection 8.5 & Later 21

22 Cisco Unity Connection 8.5 and Later Conversation Features Message delivery to non-subscribers or subscribers at non-office telephone numbers Forward fax to any fax machine Access meetings in Cisco Unified MeetingPlace and Unified MeetingPlace Express Access appointments in your Microsoft Outlook calendar Set preferences per device (such as speed, volume, conversation type, PIN requirement) Edit alternate contact numbers from the TUI Message Monitor Interrupted Session Recovery/Message Bookmarks/Draft Messages Message Recall Dispatch Messages Directory, Call, Interview Handlers Custom Keypad Mapping Alternate TUI Conversations Broadcast Messages Cisco Unity Connection 8.5 & Later No 22

23 Cisco Unity Connection 8.5 and Later Speech Access Voice dial directory, personal contacts via Speech Connect Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message) Pause, resume, speed up, slow down, skip ahead, skip back commands Edit and manage personal greetings Speech access to meetings in Cisco Unified MeetingPlace, Cisco Unified MeetingPlace Express, and Microsoft Outlook Allow users to speak voic passwords Allow users to speak time and dates Dial by saying the name of person or department you want to contact Hear the contact s name in their own recorded voice Configure as a speed dial on the phone Support up to 100,000 names in the speech directory Partition support (limit the directory search scope to a certain population of employees) Deploy on the voice messaging server DTMF Fallback for Recognition Failures Cisco Unity Connection 8.5 & Later 23

24 Cisco Unity Connection 8.x Cisco SpeechView Voic to Text Voic s are automatically converted to text and delivered to mobile devices via Fully-Automated Solution (SpeechView Standard) or Human-assisted solution (SpeechView Pro) SAAS-based Solution No extra hardware required Delivery in minutes (~5 minutes) Multiple Language Support Turnkey Cisco Solution Audio version remains available Hi this is John with Accelerant. I wanted to check and see if I could get a quote 24

25 Cisco Unity Connection 8.x Clients - Mobility Mobile clients supported today via Cisco Jabber, Cisco Unified Mobility Advantage (CUMA), and Cisco Unified Mobile Communicator (CUMC): Apple iphone (Cisco Mobile 8.x dual-mode) Android Devices Blackberry Devices Symbian OS Phones Windows Mobile Phones Unified Messaging allows for pickup of voic s in system Accept and Relay message action can forward a copy of voic s to address for mobile phone pickup (e.g. BES/Blackberry) Blackberry TEL: string supported 25

26 Cisco Unity Connection 8.x Fax Integration Cisco Unity Connection Provides a Basic Integration with: Cisco Fax Server 9.x (No longer sold by Cisco) OpenText Fax Server, RightFax Edition, version 9.x and later Sagemcom XMediusFAX Fax over IP (FoIP) software (releases 6.5 and up) Capabilities: Accepting a fax message Forwarding a message with a fax messages to another subscriber Configuring a fax number in subscriber s personal options Subscribers can send any message with a fax attachment to their fax number Downloading a fax message from an IMAP or Single Inbox client Single number for both fax and voice 26

27 Other Unified Messaging Deployment Considerations

28 Deploying Unified Messaging Infrastructure Requirements Microsoft Active Directory Needed for Unified Messaging Service Account authentication No Active Directory schema extensions required Microsoft Exchange Server(s) Client Access Server (CAS) and CAS Arrays Exchange 2007, 2010 Database Availability Groups (DAG) supported on backend Exchange 2003 Server(s) Customer supported Storage Area Networks (SAN) supported Optional Active Directory Integration For user import, synchronization, and/or authentication Optional Certificate Authority 28

29 Cisco Unity Connection 8.5 and Later Permissions Required Unified Messaging Service(s) Accounts Message Store Service Account Exchange 2010 ApplicationImpersonation role on Mailbox servers Exchange 2007 ms-exch-epi-impersonation, ms-exch-epi-may-impersonate, Receive-As on Mailbox servers Exchange 2003 Send-As, Receive-As, Administer Information Store Directory Service Account (Optional) Active Directory Minimum permissions set to "read" all user objects in the search base 29

30 Deploying Unified Messaging Class of Service Single Inbox Class of Service option for enabling Single Inbox (per class of service) 30

31 Deploying Unified Messaging - Service Details Display Name* Descriptive Name for Service Search or Specify* Search via AD-integrated DNS or manually specify a MBX, CAS, FE User & Password* UM Service AD user account (domain\user) and account password Customize Customize the individual features the service will enable 31

32 Deploying Unified Messaging Supported Exchange Mailbox Moves If you choose a specific Connection can automatically detect mailbox moves between the following Exchange versions 2003 and and and and and and 2010 Exchange 2003 server No No No No No No Exchange 2007 server No No No No No Exchange 2010 server No No No Allowing Unity Connection to search for Exchange servers - Automatically detects mailbox moves - Automatically updates Unity Connection user settings Choosing a Specific Exchange server - Unity Connection can sometimes detect mailbox move - When Unity Connection cannot detect mailbox move, user settings must be updated manually 32

33 Deploying Unified Messaging Exchange Support per Version Exchange Versions on Which You Have Mailboxes that You Want Connection to Be Able to Access Exchange 2003 Exchange 2007 Exchange 2010 Create the Following Unified Messaging Services No No One for each Exchange 2003 server that you want Connection to be able to access No One for each Exchange 2003 server that you want Connection to be able to access One for Exchange 2007 No One for each Exchange 2003 server that you want Connection to be able to access One for Exchange 2010 One for each Exchange 2003 server that you want Connection to be able to access No No One for Exchange 2007 One for Exchange This service can also access Exchange 2007 mailboxes No One for Exchange This service can also access Exchange 2007 mailboxes No No One for Exchange

34 Deploying Unified Messaging User Account Details UM Service* Select distinct UM service from list User Proxy* Microsoft Exchange address (proxy) to impersonate Customize Per user UM service capabilities, inherited from server UM Service 34

35 Deploying Unified Messaging Administration Extras Validate user Exchange SMTP Proxy matches corporate SMTP address specified in UM account Used for addressing and impersonation Unified Messaging Account Status Page Reports user UM services, meeting and abilities selected very detailed Bulk Administration supported for enabling/disabling UM Single Inbox enabled does not affect scalability of Connection Server Can run multiple client endpoints (API, IMAP, Accept & Relay, Web Inbox, etc.) 35

36 Deploying Unified Messaging Account(s) Status Reporting 36

37 Deploying Unified Messaging Message Action Resolution Settings on Unified Messaging Service for Faxes and s Three choices: Accept, Relay (default), Accept & Relay When User's Single Inbox address and Message Action address are the same: Voice mails and delivery receipts: Single inbox supersedes the relay settings Faxes and s: Combine the UM service setting and the user's relay setting. If either setting includes Accept, the message remains on Connection. If either setting includes Relay, the message is relayed to Exchange When User's Single Inbox address and Message Action address are not the same: Voice mails and delivery receipts: These are synched with Exchange (and retained on Connection). If the message actions are configured to Relay or Accept & Relay, the message is also relayed to that address. Faxes and s: Combine the UM service setting and the user's relay setting. If either setting includes Accept, the message remains on Connection. If the UM service setting includes Relay, the message is relayed to the SIB address. If the message action includes Relay, the message is relayed to the message action address. 37

38 Deploying Unified Messaging Domain Name/SMTP Addressing How Should I Choose the Domain Name for Unity Connection? Recommend not naming Unity Connection domain same as Corporate (e.g. Exchange) domain name. Some customers require voic sender/recipient addresses synchronized to inbox to have same domain name as Corporate (e.g. Exchange) domain For example, joebuck@cisco.com instead of joebuck@cuc.cisco.com Process to configure this solution is documented in the Unified Messaging Guide Involves creating Exchange Address/Recipient Polices on Exchange for Unity Connection domains Involves configuration changes on Unity Connection Non-VMO users: replies and forwards of voic s are handled by Exchange VMO users: Voic replies and forwards and replies and forwards of voic s are handled by Unity Connection and Exchange 38

39 Deploying Unified Messaging Quotas and Messaging Aging Validate Microsoft Exchange and Unity Connection do not overlap server quota and/or aging rules Example: Unity Connection can be configured to soft delete voic s and send an alert after 14 days, Microsoft Exchange can be configured to age messages after 30 days or more Unity Connection quotas managed separately can help Determine approximate Microsoft Exchange sizing requirements Recall, by default Unity Connection allows outside callers to leave voice messages regardless of the configured quota rules (disabled in Advanced Settings) Awareness of codecs and message sizing Secure messaging does alleviate this awareness through decoy messaging 39

40 Deploying Unified Messaging Backup and Restores Active/Active high availability Cisco Disaster Recovery Systems (DRS) Connection warm-standby possible COBRAS tool to back up directory information Unified Messaging considerations Microsoft Exchange Mailbox Database restore(s) Required to disable user account synchronization Microsoft Exchange full server restore(s) Required to disable all UM service agreements Upon Microsoft Exchange service restore (server/database) Enable all UM service agreements and/or enable user accounts 40

41 Cloud Integrations

42 Cisco Unity Connection 8.5 and Later Microsoft BPOS Dedicated Support Hybrid on-premise UM/Cloud solution, Supported on: Unity Connection 8.5 or later on-prem Microsoft BPOS Dedicated in cloud Uses EWS (Exchange Web Services) and Push Notifications for message synchronization and status updates Scalability same as on-premise solution Bandwidth and latency requirements same as separating Exchange from Unity Connection geographically 42

43 Cisco Unity Connection 8.5 and Later Microsoft BPOS Dedicated Support Create Unified Messaging Services Account that Unity Connection will use to access Exchange mailboxes Assign the Application Impersonation Management Role to Unified Messaging Services Account Remove EWS throttle limits for the Unified Messaging Services Account Confirm the authentication mode utilized by the Exchange Serves that will be accessed (must be basic, digest, or NTLM) and web-based protocol (HTTP or HTTPS) Provide the necessary configuration information to the customer to facilitate implementation of CPE Hardware on customer premises 43

44 Cisco Unity Connection 8.6(2) and Later Microsoft Office 365 Support Supported with Unity Connection 8.6(2) or later Scalability currently limited to 1000 users per Unity Connection server/cluster* *Will increase in June 2012 Bandwidth and latency requirements same as on-premise Replaces Push Notifications with Pull Notifications Impersonation with Unified Messaging Services Account still supported 44

45 Cisco Unity Connection 8.5 and Later Google Mail with SMTP Store and Forward Web client retrieves from Google Mail using HTTP, HTTPS Cisco Unity Connection stores local voic s, but also forwards a copy to Google Mail via SMTP and voic are in single inbox in web client. Playback of voic s (.wav file) is via local media player. Can forward and reply as an with.wav attachment Notifications and message waiting indicators triggered only on local copy of voic , not forwarded copy Secure Messages not supported in web client 45

46 EXTEND THE POWER OF CISCO UNITY CONNECTION Google Apps VMware Zimbra Lotus Notes Novell Groupwise Contact: David Ballins Director Channels, North America Esnatech (303) mobile (905) office 46

47 Cisco Unity Connection 8.5 and Later Google Mail Support via Esnatech Esnatech Office-LinX server synchronizes voic s with Google Apps in the cloud Esnatech Office-LinX server is on-premise and can be virtualized (VMWare vsphere 4.x) Requires Unity Connection 8.5(1) or later This is an Esnatech solution, a Cisco Developer partner: Service is sold on a per user/per year basis 47

48 Cisco Unity Connection 8.5 and Later Google Mail Support via Esnatech Esnatech Office-LinX cloud service synchronizes voic s (Unified Messaging) with Google Apps in the cloud Requires Cisco Unity Connection 8.5.1ES78 or 8.6.2ES20 This is an Esnatech solution, a Cisco Developer partner: Service is sold on a per user/per year basis 48

49 Cisco Unity Connection 8.5 and Later Google Mail Support Architecture * *On Premise Server/Virtual Server or Cloud Service 49

50 Other On-Premise Integrations

51 Cisco Unity Connection 8.5 and Later Esnatech Office-LinX Cloud Connect Esnatech Office-LinX cloud service synchronizes voic s (Unified Messaging) with: IBM Lotus Notes 7.0, 8.0 Novell Groupwise 6.5 SP2, 7.0, 8.0 VMWare Zimbra Collaboration Server 6 Requires Cisco Unity Connection 8.5.1ES78 or 8.6.2ES20 See for more information 51

52 Unified Messaging for Domino By Donoma Software Provides Unified Messaging for Cisco Unity Connection Unify 8 for Lotus Notes Synchronizes voice messages between Cisco Unity Connection and IBM Lotus Domino Provides single-inbox access to Cisco Unity Connection voice messages for Lotus Notes/Domino customers Runs on a Windows Server(s) or Virtual Server(s) Released 1/24/ All information provided on the Donoma solution in this presentation has been provided by Donoma and may change prior to release. Please see for latest updates. 52

53 Cisco ViewMail for Notes (VMN) Discontinued ViewMail for Notes Not Supported after version 9.0 TAC will still support VMN with Unity Connection 8.x, 7.x Intelligent Notifications in 9.0 provides UM experience without need for VMN plug-in Partner UM Solutions Available Esnatech See for more information Donoma Software See for more information 53

54 Intelligent Notifications Markup Cisco Unity Connection 9.0 Unified Messaging Alternative Rich Customized Notifications Look, Feel, Images & Info Displayed HTML Templates supported HTML Marked-Up Messages Delivered via SMTP ( Agnostic) Notifications are Voic Specific Provides Actionable Links to Act on Specific Message (Must be inside Firewall) 54

55 Intelligent Notifications Mini-Inbox Cisco Unity Connection 9.0 Unified Messaging Alternative Invokes Mini-Inbox Player Leverages HTML5 when possible Play, Reply, Forward, Delete Supports Secure Messaging Must Be Inside the Firewall Corporate Network or VPN Example on a mobile device Example on a computer 55

56 Migrating from Cisco Unity to Cisco Unity Connection

57 Cisco Unity Cisco Unity Connection 8.x Introducing Interoperability! Prior to Unity Connection 8.0 and Unity 8.0: VPIM Networking was supported for networking Unity Connection and Unity together Directory sharing mostly manual (VPIM contacts, auto-create, directory push) Administration overhead (VPIM locations, contacts, distribution lists) Migration of users mostly manual (create subscriber, delete contact, create contact, COBRAS import in Unity Connection) With Unity Connection 8.x and Unity 8.0: Unity Connection and Unity digital networks can be joined! Directory sharing is automatic after join! (Users, locations, distribution lists) Administration: Search/view objects from any server! (Can view any supported object on any server and link to object s home server for edits) Can start adding Unity Connection servers to existing Unity deployments Users can be copied or migrated on the fly to Unity Connection from Unity using COBRAS tool! 57

58 Migrating Cisco Unity 5.0 and Later to Cisco Unity Connection 8.x Direct IP Addressable Connection for Directory Exchange - HTTP(S) Cisco Unity Connection (Digital) Network Cisco Unity Connection Bridgehead SMTP Infrastructure Internet OR Intranet SMTP Infrastructure for VM routing SMTP Infrastructure Interoperability Gateway for Exchange (IGE) Inbound/Outbound VM Cisco Unity Bridgehead Cisco Unity (Digital) Network Corporate Directory (Active Directory) Connect Unity and Unity Connection Digital Networks: Microsoft Exchange One Unity Connection server designated as a Bridgehead. All servers in digital network must be Unity Connection 8.0 or later One Unity server designated as a Bridgehead must be version 8.0. All other servers in digital network can be Unity 5.0 or later Interoperability Gateway for Microsoft Exchange (IGE) installed on Exchange Server SMTP Infrastructure/transport for voice message (VM) send/receive HTTPS (default) with XML payload for directory sharing/synchronization One Unity Connection digital network can be joined to One Unity digital network 58

59 Cisco Unity - Cisco Unity Connection Interoperability Capabilities Directory Sharing/Synchronization Unity users will synchronize to Unity Connection global users Unity Connection users will synchronize to Unity contacts (UCI contacts) Distribution Lists (optional) will synchronize between Unity and Unity Connection Distribution list members are not synchronized Private lists are not synchronized Locations will synchronize between Unity and Unity Connection Internet subscribers (Unity), Bridge subscribers (Unity), AMIS subscribers (Unity), and VPIM subscribers/contacts (Unity/Unity Connection) are not synchronized CAUTION: If Bridgehead in Unity Connection digital network detects 100K user/contact or 100K distribution list limits, will go into delete mode. Will only process change and delete requests Distribution Lists Contacts Users Locations 59

60 Cisco Unity - Cisco Unity Connection Interoperability Capabilities Cisco Unity Connection (Digital) Network Cisco Unity Connection Bridgehead SMTP Infrastructure Interoperability Gateway for Exchange (IGE) Inbound/Outbound VM Cisco Unity Bridgehead Cisco Unity (Digital) Network Corporate Directory (Active Directory) Messaging What s Supported: Microsoft Exchange Addressing to and delivery of messages to users and system distribution lists (Unity <-> Unity Connection) Transcoding messages and voice names to and from all supported Unity formats to a Unity Connection supported format Status of secure messages (optional), private messages (optional) and priority will be preserved when routed between sites. Receipts routed between sites (e.g. read receipts, non-delivery receipts) Clients supported: TUI/VUI, Web Clients (CPCA/Unity Inbox), Midlets/Visual Voic , VMO/IMAP 60

61 Cisco Unity -> Cisco Unity Connection Interoperability Capabilities Cisco Unity Connection (Digital) Network Cisco Unity Connection Bridgehead SMTP Infrastructure Interoperability Gateway for Exchange (IGE) Inbound/Outbound VM Cisco Unity Bridgehead Cisco Unity (Digital) Network Corporate Directory (Active Directory) Messaging What s Not Supported: Microsoft Exchange Addressing (including blind addressing) and delivery of messages to Internet, Bridge, AMIS, and VPIM subscribers on the Unity network Addressing (including blind addressing) and delivery of messages to VPIM contacts on the Unity Connection network Addressing to and delivery of messages to the following recipients in system distribution lists on either Unity or Unity Connection network: VPIM subscribers/contacts System contacts/internet subscribers Blind addresses 61

62 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects The COBRAS (Consolidated Object Backup and Restore Application Suite) tool is currently used to migrate users and objects from Cisco Unity 4.0(3) and later and Cisco Unity Connection 1.2 to Cisco Unity Connection 8.x In Cisco Unity Connection 8.x and Cisco Unity 8.0, the COBRAS tool offers two modes of migrating users off of Cisco Unity and into Cisco Unity Connection: Briefcase Mode Hot Mode Briefcase mode (Flash-cut): COBRAS copies objects from a Cisco Unity or Cisco Unity Connection server and imports them into a Cisco Unity Connection 7.x or later server in stand alone mode Implies no connectivity whatsoever between the server being backed up and the server being restored to This is a copy operation in which the server being backed up is not modified in any way Hot mode: COBRAS copies and moves objects from a Cisco Unity 5.x, 7.x, or 8.x server to a Cisco Unity Connection 8.x server where both servers can directly connect to one another The operation is a copy operation with the exception of users which are demoted to contacts on the Unity server and promoted to users with mailboxes on the Connection server This requires that the servers being copied to and from both be digitally networked first 62

63 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Briefcase Mode Version Support Backed Up Version Can Be Restored To: Unity 4.0(3) Unity 4.0(4) Connection 7.x, 8.0, 8.5 or 8.6. (no restores to Unity allowed) Connection 7.x, 8.0, 8.5 or 8.6. (no restores to Unity allowed) Unity 4.0(5) Unity 4.0(5), 4.1, 4.2, 5.0, 7.0, 8.0, Connection 7.x, 8.0, 8.5, 8.6 Unity 4.1 Unity 4.1, 4.2, 5.0, 7.0, 8.0, Connection 7.x, 8.0, 8.5, 8.6 Unity 4.2 Unity 4.2, 5.0, 7.0, 8.0, Connection 7.x, 8.0, 8.5, 8.6 Unity 5.0 Unity 5.0, 7.0, 8.0, Connection 7.x, 8.0, 8.5, 8.6 Unity 7.0 Unity 7.0, 8.0, Connection 7.x, 8.0, 8.5, 8.6 Unity 8.0 Unity 8.0, Connection 7.x, 8.0, 8.5, 8.6 Unity Connection 1.2 Connection 7.x, 8.0, 8.5, 8.6 Unity Connection 7.0 Connection 7.x, 8.0, 8.5, 8.6 Unity Connection 7.1 Connection 7.1, 8.0, 8.5 or 8.6 Unity Connection 8.0 Connection 8.0, 8.5 or 8.6 Unity Connection 8.5 Connection 8.5 or 8.6 Unity Connection 8.6 Connection

64 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Hot Mode Version Support Copy/Moves From: To: Unity 5.0 Unity Connection 8.0, 8.5, 8.6 Unity 7.0 Unity Connection 8.0, 8.5, 8.6 Unity 8.0 Unity Connection 8.0, 8.5, 8.6 Hot mode requires Cisco Unity and Cisco Unity Connection 8.0 systems to be digitally networked Hot mode requires at least one Unity 8.0 server (Bridgehead server) in Unity digital network. Other servers in the Unity digital network can be version 5.0 or later Hot mode requires all Unity Connections servers to version 8.0 Hot mode will support Unity servers connected to Exchange 2000, 2003, Hot mode DOES NOT support Unity servers connected to IBM Lotus Domino (any version). Cisco Unified Communications Manager Business Edition is NOT supported! 64

65 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Briefcase Mode Usage Scenarios Straight backup and restore Cisco Unity s DiRT and Cisco Unity Connection s DRS (Disaster Recovery System) are also options Restore only select objects More flexibility than DiRT or DRS. Settings, greetings, voice names, messages Restore onto a different version or product (migration)! Cisco Unity to Cisco Unity Connection Merge multiple backups onto a single server Merge two Cisco Unity backups onto a single Unity Connection server Copy complete audio text applications onto many servers Sets of call handlers comprising an audio text application can be copied 65

66 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Briefcase Mode Supported Data Subscribers Full Subscribers Does NOT Support Internet, VPIM, Bridge, or AMIS subscribers (Optional) Includes greetings, voice names, and messages (non-secure) Call Handlers (Optional) Includes greetings and voice names Interview Handlers Distribution Lists (Optional) Including membership Schedules For details, see: 66

67 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Briefcase Mode Data NOT Supported Class of Service Restriction tables Name Lookup Handlers (a.k.a. Directory Handlers) Locations Contacts (includes SMTP/AMIS/Bridge/VPIM subscribers) Holidays System configuration data such as switch configuration, LDAP integration details, IMAP login data, RSA configuration, advanced settings etc.. Subscriber templates Password policy information Secure (encrypted) messages. If you ve selected to backup messages for subscribers on Unity, secure messages will not be included. If only part of the message is secure (such as a forwarded message with introduction) then that message part will not be playable when restored to another server For details, see: 67

68 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Briefcase Mode Export Screenshot Schedules not shown but backed up Routing Rules (for restores onto Unity servers only) 68

69 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Briefcase Mode Restore Screenshots Will require object selection, object conflict resolution and object reference resolution 69

70 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Hot Mode Supported Data Subscribers (Move) Full Subscribers Does NOT Support Internet, VPIM, Bridge, or AMIS subscribers (Optional) Includes greetings, voice names Call Handlers (Copy) (Optional) Includes greetings and voice names Interview Handlers (Copy) Schedules (Copy) For details: 70

71 Cisco Unity -> Cisco Unity Connection Migrating Users and Objects COBRAS: Hot Mode Moving Subscribers Digital networking between Unity and Unity Connection must be working! Must have permissions to connect to Unity Connection 8.0 server Any subscribers selected for move will be changed to contacts on the Unity server and made full users with mailboxes on the Connection server Each user will be moved one at a time and if at any point there is a failure either creating the full user on the Connection server or changing the subscriber to a contact on the Unity server the entire migration process will halt Distribution list membership on both Unity and Unity Connection will be updated accordingly for each subscriber moved For details: 71

72 Cisco Unity - Cisco Unity Connection Migrating Users and Objects COBRAS: Hot Mode Distribution Lists COBRAS Hot Mode will resolve references to distribution lists from Call Handler recipients COBRAS Hot Mode will NOT re home distribution lists Re homing of distribution lists will be done in an extension of the Public Distribution List Builder (PDL Builder) tool in Cisco Unity A public distribution list is owned by the server responsible for delivering messages to its recipient list public distribution list members are not replicated between Cisco Unity and Cisco Unity Connection An extension of the PDL Builder tool will re home distribution lists from Cisco Unity to Cisco Unity Connection and rebuild the membership data as much as possible This is a one way move only no ability to re home public distribution lists from Cisco Unity Connection to Cisco Unity will be provided. For details: 72

73 Cisco Unity - Cisco Unity Connection Migrating Users and Objects COBRAS: Hot Mode Data NOT Supported Subscriber Messages (both non-secure and secure) Unity users will be allowed to call into the Unity server to retrieve their messages and nothing else Class of Service Restriction tables Name Lookup Handlers (a.k.a. Directory Handlers) Locations (already synchronized via digital networking) Contacts (includes SMTP/AMIS/Bridge/VPIM subscribers) Holidays System configuration data such as switch configuration, LDAP integration details, IMAP login data, RSA configuration, advanced settings etc.. Subscriber templates Password policy information For details: 73

74 For More Information Cisco Unity Connection Product Documentation Cisco Unity Connection Unified Messaging Guide ucumgx.html Cisco Unity Connection Design Guide l Cisco Unity Connection Physical and Virtual Hardware and Scalability html Cisco Unity Connection Virtualization Support Cisco Collaboration Communities 74

75 Complete Your Online Session Evaluation Give us your feedback and you could win fabulous prizes. Winners announced daily. Receive 20 Passport points for each session evaluation you complete. Complete your session evaluation online now (open a browser through our wireless network to access our portal) or visit one of the Internet stations throughout the Convention Center. Don t forget to activate your Cisco Live Virtual account for access to all session material, communities, and on-demand and live activities throughout the year. Activate your account at the Cisco booth in the World of Solutions or visit 75

76 Final Thoughts Get hands-on experience with the Walk-in Labs located in World of Solutions, booth 1042 Come see demos of many key solutions and products in the main Cisco booth 2924 Visit after the event for updated PDFs, ondemand session videos, networking, and more! Follow Cisco Live! using social media: Facebook: Twitter: LinkedIn Group: 76

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