Cisco Hosted Collaboration Solution (HCS) and Cisco Collaboration Cloud
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2 Cisco Hosted Collaboration Solution (HCS) and Cisco Collaboration Cloud Tony Reyes Technical Solutions Architect Chuck Millet - Technical Solutions Architect PSOCOL-1020
3 Agenda Cisco Hosted Collaboration Solution Journey Cisco HCS Consumption Models a Customer Perspective Cisco HCS and Cisco Collaboration Cloud Are you ready
4 Cisco Hosted Collaboration Solution Journey
5 Collaboration Market Is Changing Pervasive Mobility Rise of Agile Worker Customer Experience is King Rise of Asynchronous Messaging Platforms, API s, & IOT PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 5
6 IT Challenge: How to Keep Up? Need to utilize big data Need a strategy for IoT Pressure to deliver competitive services UC is not part of my core business I need to protect my investments Reactive vs. Proactive I need to reduce costs I don t have the resources to keep up What is my mobility strategy? Transition expensive and difficult????/ I want the benefits of cloud but I am not ready for cloud right now PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 6
7 Flexible Consumption Models for Cisco Collaboration Buy Lease Per User / Per Month (HCS- SaaS) PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 7
8 Why HCS Financial Flexible Desired Global CAPEX OPEX Feature Rich Predictable Costs Cloud/ Hybrid/ On- Prem Solution Level TAC Central Management Lower Energy End user Portal License User Experience Lower TCO BYOD Service Level Agreements PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 8
9 HCS Deployment Readout Summary Graphs are generated up to April Customers by Region Users by Region AMERICAS Customers 1,062 Users 1,305,687 EMEA Customers 2,425 Users 1,383,027 APJC Customers 195 Users 415,953 HCS Contracts in 55 Countries PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 9
10 1Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q 2016 x1,000 Foundation for Next Gen Collaboration HCS User Count HCS Customers Graphs are generated up to April FY11 FY12 FY13 FY14 FY15 FY16 FY11 FY12 FY13 FY14 FY15 FY16 Every major Cloud Provider Globally Over 300 Serving Data Centers on every major continent Services in 55 Countries in over 30 languages Over 3.3M seats of competitive displacement and over 3.6K customers PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 10
11 HCS Consumption Models a Customer Perspective
12 Unit Feature Integration System Customer HCS is based upon Cisco Validated Designs Proven Methodology Accelerates Deployment and Reduces Risk Key Customer Engagements Consider end-to-end view Best Practices System-level innovations Product Development Cross-platform collaboration System Delivery Tested and validated designs System Development Guidelines Planning Design End-to-End Validation Documentation PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 12
13 Cisco Hosted Collaboration Solution (HCS) Collaboration Applications Partner s Data Centers UCS Server Platform Data Center and Security Architecture Customer #1 Customer #2 HCS Management Platform Customer #3 HCS Web Portal PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 13
14 HCS Supported Cisco Collaboration Applications Services Voice & Video Voice Mail & Integrated Messaging Instant Messaging & Presence Mobility Services Meetings Customer Collaboration TelePresence Product Unified Communications Manager, Unified IP Phones, Jabber Unity Connection Unified Presence, Jabber Unified Mobility, Mobile Clients IMS Integration WebEx Meeting Center Contact Center TelePresence (TPaaS/VMR) PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 14
15 HCS Supported Devices (Release 11) HCS Foundation HCS Standard TelePresence Room HCS Basic HCS Essential 7841/ xx 88xx 89xx Jabber Desktop IX / TX / CTS / T Series Fax Analog x 99xx Jabber Mobile MX / Profile Series DX Series EX Series Third Party SIP SX Series / System Codecs and Quickset Platforms PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 15
16 On-premises Equipment Requirements for HCS End Customers Consistent with Cisco s Smart Business Architecture Phones Full endpoint portfolio supported Includes EX60, EX90, and Jabber Routers - ISR (>=1) PSTN Breakout SRST DSPs (PSTN, conferencing, transcoding, etc ) LAN Switching PoE 802.3AF/AT (89/99XX = Class 4) 89/99XX with KEM requires 802.3AT (or power cube) Wireless Network ASA at edge PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 16
17 HCS Deployment Models Value Added Integrations Management & SLA AD/Calendar Integration Cisco Collaboration Cloud HCS Apps HCS Apps HCS Apps PSTN 3G/4G Mobility Network VMware ESXi Server HCS Partner Cloud Private Cloud UC on UCS UC on UCS UC on UCS HCS Management Customer 1 Customer 2 Pure Hosted Customer 4 Customer 5 On Premises / Partner Hosted Customer / Partner MANAGED Large Enterprise Private Cloud PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 17
18 HCS and Hybrid Cisco Collaboration Cloud
19 Changing the game together Meetings Message Conferencing Business Messaging Mobile Integration API s Integrated Apps Voice Calling/IMP HCS Jabber/IMP = One Platform Dynamic User Experience Jabber IM/P Endpoints CCaaS HCS WebEx/CMR Content Share Record Audio & Video Conferencing CCA SP / Universal Peering Spark Anywhere, Anyplace, Anytime Apple/iOS Network Integration Tropo Productivity Cost Savings Apple/iOS Network Integration Spark Tropo Network Integration PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 19
20 SP Cloud (HCS) + Cisco Cloud Offering SP Cloud Services Cloud Services WebEx Spark 3rd Party Standards Based Telepresence Endpoints HCS SP Peering CCA CMR Voice MPLS HCS Services - EP Registration Services - Contact Center - Endpoint Mgmt - IM/Presence Internet Cisco TP Endpoints WebEx Desktop Jabber Guest * Jabber Skype * Standards Based Endpoint PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 20
21 Mobile and Remote Collaboration HCS Partner Data Center IP MPLS VPN HCS C E Expressway Internet Simple, Secure Collaboration: It just works inside and outside the network, @CVO,... Easy to use, easy to deploy: Works with most firewall policies True Hybrid: Supports on-premise and cloud offerings simultaneously Standards-based Interoperability, Widely Adopted Protocols Application Driven Security: Allow the application to establish security associations it needs No IP-Sec VPN required PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 21
22 HCS & WebEx/CMR Customers require the ability to add unified conferencing to their communication / collaboration service. Integration of HCS based SP Cloud and Cisco Cloud (WebEX/CMR/CCA) will provide a holistic solution that creates unified experiences from both a technical and commercial aspect CCA - SP HCS IP MPLS VPN PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 22
23 Cisco Spark Service One Experience Message Meeting Call 1:1 and team messaging in virtual rooms Persistent Chat, Content Sharing, Iteration Audio, video, and web meetings Before/during/after-meeting messaging, content APIs, SDK, Tools, Community Secure Cloud Platform A Cloud-based phone system plus more Calls in or outside organization via the PSTN PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 23
24 Spark Hybrid Services Message Meeting Hybrid Services Call HCS Delivered Services Connect customer calendar, directory and Cisco calling to Cisco Spark in the cloud ** Also available to support Enterprise CUCM and BE Series Call Control PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 24
25 The Spark Hybrid Experience Call Service Aware and Connect Calendar and Directory Services Instant Desktop Sharing Complement UC calls with Desktop Sharing. Mobile Calling Make and receive calls in Spark. Click-to-call from device contacts or company directory. Desk Phone Control** Make & answer calls on Cisco endpoints. Common contacts & call history. Simple Meeting Scheduling Connects to Microsoft Exchange to easily schedule and join meetings. to schedule to create a room Easily Connect with Coworkers Automatically sync user info in Microsoft AD with Cisco Spark to simplify the admin experience ** Roadmap Item PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 25
26 Are you ready
27 Key Takeaways Cisco HCS 5 years, 55 countries, 3,600+ customers, 3.3+ M users Cisco HCS leverages Cisco s 17+ years in UC and places the UC applications in the Partner Cloud/Data Center Cisco HCS provides a new consumption model. Priced per user, per workspace, per month model Cisco HCS provides flexibility wrt DC designs, deployment models and customer/user/dial-plan provisioning Cisco HCS is versatile and can be complemented with Cisco Cloud Collaboration Services PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 27
28 Complete Your Online Session Evaluation Give us your feedback to be entered into a Daily Survey Drawing. A daily winner will receive a $750 Amazon gift card. Complete your session surveys through the Cisco Live mobile app or from the Session Catalog on CiscoLive.com/us. Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online PSOCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 28
29 Thank you
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