LEISURE GROUP ONLINE GROUP BOOKING TOOL. Leisure Group Online December 2015

Transcription

1 LEISURE GROUP ONLINE GROUP BOOKING TOOL

2 What is this program?

3 December 2015 Leisure Group Online - December 2015

4 TARGET AUDIENCE BtoB clients: the Leisure Professionals Travel Agents Destination Management Companies Coach- Tour Operators

5 A NEW DIRECT SALES CHANNEL FOR LEISURE AD-HOC GROUPS Display real-time availability & rates for leisure groups on Accorhotels.com. Hold space under option with just a few clicks 5

6 A NEW DIRECT SALES CHANNEL FOR LEISURE AD-HOC GROUPS: receive 2 types of requests OPTION ( Online quotation ) : - Option : request from 8 rooms / 15 pax up to 30 rooms / 60 pax - Rooms automatically taken from hotel inventory Group rate automatically displayed on the website BB Group rate displayed (sgl / dbl / tw) Availability will show for single(s), twin(s), double(s) rooms Minimum 8 rooms / 15 to qualify for group offer For any request with more than 30% of single rooms comparing to the total number of rooms: the client is redirected to the Meetings website. For any request with one or several triple rooms, the request becomes automatically a RFP request. 6

7 A NEW DIRECT SALES CHANNEL FOR LEISURE AD-HOC GROUPS: receive 2 type of requests RFP (Send a Request For Proposal/RFP ) * : - RFP : requests from 8 rooms / 15 pax up to 999 rooms /+ 999 pax - RFP sent to the hotel for follow-up For any hotel for which the group does not appear upon search: No rate displayed in the website Availability read on double rooms Group request from inside group booking window Any request with one or more triple rooms For any request with more than 30% of single rooms comparing to the total number of rooms: the client is redirected to the Meetings website. 7

8 The Advantages? 8

9 YOUR ADVANTAGES Optimize your turnover by receiving real-time confirmations! Save operational time: Increase the number of qualified request to your client Receive option date in many instances Booking details automatically included into your booking tool/invoice Options to add additional services (Dinner / Porterage) 9

10 RECEIPT OF CLIENT CONFIRMATION Sending of the confirmation to the Client and the Hotel* * Mail sent to the hotel to 3 different addresses: Generic address Group Sales Responsible(s) Revenue Manager 10

11 ALL Options generates a message to the Hotel Receive call from Sales Manager (within next business day). Answer any questions you might have. Review Terms & Conditions along with cancellations options Prepare contract for review / signature 11

12 SLIDE for REVIEW Conditions for placing an option on Accorhotels.com (no option might be placed less than 8 calendar days prior to the Group's arrival)* Between D-8 and D-15: 24 hours Between D-16 and D-30: 48 hours Between 1 and 3 months: 5 days Between 3 and 6 month: 10 days For more than 6 months: 15 days The sales conditions Prepayment: 10 % deposit at D-90, and balance D-28 Cancellation fees: between D-89 and D-28: 10 %, between D-27 and D: 100 % The VAT rate will be the one applied at invoicing date * : In this case, the hotel switches automatically in RFP mode 12

13 CLIENT CONFIRMATION Example of confirmation received by the client and the hotel. The hotel can get the file number in the upper part of the . 13

14 FOLLOW-UP OF THE OPTION PLACEMENT BY THE HOTEL WITH THE CLIENT The Hotel calls back the Client within 24 hours Hotel call within 24 hours : To finalize the sales with the client. Or open the rooms inventory in case of cancellation (at the option deadline). 14

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16 THANK YOU - MERCI FOR FURTHER INFORMATION Name: ALEX GARCIA Alex.Garcia@accor.com 16

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